1 minute read
BUSINESS OPERATIONS
By Mike Leigh
Executive Summary: Government has the reputation of being bureaucratic and inefficient. Unfortunately, the reputation is well-deserved.
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the wrong way to address this issue.
Instead, the leadership should be asking why the expense reports were late instead of blaming employee motivation. Even better, they should examine if expense reports are needed at all! I can almost guarantee that their expense report process was probably too cumbersome for a construction worker who only wanted to get the job done.
Every minute a worker must adhere to some administrative edict from management is a minute that worker is not providing a product or service to a customer.
Reports. Paperwork. Email. Meetings. Ugh! These items and activities are sometimes needed, but many are ineffective and time-wasting.
Send your questions or comments to Mike@ OpXSolutionsllc.com
An organization that clearly understands which of their processes are value-adding and strives to reduce all other activities that distract from them will be more responsive, efficient, and profitable. And, just as important, the employees will be more motivated and engaged because their time is not being wasted.
