The lost art of listening

In a world where polar opposite views and rigid opposition to any perspective that doesn't align with one's personal thoughts are becoming the norm, opening one's ears and subsequently one's mind can often enlighten both parties involved.

How many times have you stepped into what you thought was a conversation and discovered after a few minutes of dialog that there was an agenda of forced perspective taking place. Now before I get bucked off my high horse while writing this article, I need to admit that stubborn is a term that has been used to describe me, well... often. I have been known to lock and load on a perspective and drive my point home. In a nutshell... there is always room for self-improvement.

What are some simple things that anyone can do to begin stepping up their listening skills?

1. ASK QUESTIONS - At the end of my intakes I ask new clients “What is your goal with today's massage?” Asking a client what their expectations are and acknowledging their responses gives the customer/client power in the situation. It encourages collaboration and discussion where the goal is getting everyone on the same page. It creates a pause that makes the client identify their needs and wants and then relay that information clearly to you. It gives you both a common road map to follow.

2. LISTENING DRIVEN BY CURIOSITY EQUALS

FLEXIBILITY - When you have a limited knowledge base you have limited flexibility. Being able to pivot on a dime is more difficult if you don't have a large tool kit to pull from. Curiosity in your craft/profession and continued growth in your area of expertise allows you to make the necessary changes to accommodate their unique needs. This tailored service allows the client to feel special and creates loyal repeat business.

3. ASK FOR FEEDBACK - This can be a tough one. It's not the greatest thing to hear from someone that they think you've dropped the ball on something. It's essential though if you want to streamline operations and determine what direction you need to place time and energy into in order to improve client relations. In the way of health and wellness it also asks that clients/patients start connecting with their own bodies. It encourages them to take stock of how they are feeling and can potentially help them see what contributing factors they may be making that is affecting their overall health. This can help empower them to take ownership of their personal habits and choices.

By Jen Grassler