ppi
Other obligations placed on claims management companies by the MoJ include: - A requirement to have procedures for handling complaints made against them - To comply with all relevant advertising codes of conduct in the UK - To avoid high-pressure sales tactics - To avoid personal cold-calling, e.g. soliciting business door-to-door or in the street - To clearly disclose any fees likely to be payable before an agreement between the claims company and customer is agreed
- To allow a 'cooling off' period of 14 days after signing an agreement, in which time a customer can withdraw from the agreement without charge - To state in advertising material that the company is 'regulated by the Ministry of Justice in respect of regulated claims management activities.'
Large numbers of ppi complaints are referred to the Financial Ombudsman Service (FOS). The FOS is an independent organisation set up by government to adjudicate on financial services complaints where the complainant and the financial organisation disagree.