Read the telephone conversation and find the missing words from those in the box.
Receptionist Hank Weston Receptionist Anthony Perez Hank Weston
Anthony Perez Hank Weston
Anthony Perez Hank Weston Anthony Perez
Hank Weston
Anthony Perez Hank Weston Anthony Perez
Hank Weston Anthony Perez Hank Weston Anthony Perez Hank Weston speaking apologies after
Twiney Industries. Can I ............................ you? Good morning. The After Sales service please. One ................................... please. Perez, After Sales. Good morning. This is Mr Weston of Resistatex ......................................... I have a complaint to make about the order I received this morning. What ............................. to be the problem? Well instead of 2 x 3cm components; you sent me 3 x 2cm components and the D70 motor you sent doesn’t .................................! Could I have the order number, please? Yes, It’s F345/01 of 2 March OK. I have the ............................. here. It must be a packaging error for the components. Please accept our ................................. We’ll send you the right one immediately. OK. It’s very inconvenient but I suppose we’ll .................................... to manage. And what are you going to do about the D70? We’ll send you our .................................... this afternoon. I’d prefer a replacement. OK. I’ll see if we have one in .......................... ( He looks on the computer) Yes, we do. We’ll .................................... it today. You’ll have it for the day ...................................... tomorrow. Is that OK? (Rather annoyed) Well, I suppose it’ll have to be. I’m very sorry for the ......................................... caused. I assure you it won’t happen again. Well, I’ve never had ........................... with Twiney’s before. And you won’t ................................! Goodbye Mr. Weston. Goodbye!
technician again inconvenience
problems help work
details have despatch
moment seems stock
Now practice the dialogue with your partner, don’t forget to be angry Hank!
K E Y Receptionist Hank Weston Receptionist Anthony Perez Hank Weston
Anthony Perez Hank Weston Anthony Perez Hank Weston Anthony Perez
Hank Weston Anthony Perez Hank Weston Anthony Perez
Hank Weston Anthony Perez Hank Weston Anthony Perez Hank Weston
Twiney Industries. Can I help you? Good morning. The After Sales service please. One moment please. Perez, After Sales. Good morning. This is Mr Weston of Resistatex speaking. I have a complaint to make about the order I received this morning. What seems to be the problem? Well instead of 2 x 3cm components; you sent me 3 x 2cm components and the D70 motor you sent doesn’t work! Could I have the order number, please? Yes, It’s F345/01 of 2 March OK. I have the details here. It must be a packaging error for the components. Please accept our apologies. We’ll send you the right one immediately. OK. It’s very inconvenient but I suppose we’ll have to manage. And what are you going to do about the D70? We’ll send you our technicianthis afternoon. I’d prefer a replacement. OK. I’ll see if we have one in stock. (He looks on the computer) Yes, we do. We’ll despatch it today. You’ll have it for the day after tomorrow. Is that OK? (Rather annoyed) Well, I suppose it’ll have to be. I’m very sorry for the inconvenience caused. I assure you it won’t happen again. Well, I’ve never had problems with Twiney’s before. And you won’t again! Goodbye Mr. Weston. Goodbye!