From the President

2022 brought a sense of renewal to Bluegrass Care Navigators, as we emerged from the pandemic changed for the better. With adversity comes opportunity, and I am in awe of the vision and persistence of our BCN team. They’ve adapted our organization to one that will continue to meet the needs of our growing community now and in the future. We fully aligned our growth with our vision in 2022 through the care we provided to our patients, their families, and our healthcare partners.

In 2022, we positioned ourselves to serve our communities in a way that allows us to provide necessary care for decades to come with a focus on sustainability.

For us, sustainability means ensuring a balance between organizational growth and delivering safe, quality care. We have built a strong base that allows us to provide compassionate care while developing services that serve evolving patient needs and adapt to our changing communities. Moreover, our commitment to The BCN Way serves the foundation of our organization: Our People. Offering opportunities for our team members to develop professionally, we are now striving to provide programs and policies that promote work/life balance for our team, taking our cue from best practices in modern workstyles and even from our Integrative Medicine team. Through caring for the BCN team we empower and support them in providing compassionate care for patients and families. Our team represents the core of what we do to help you and others in our community.

In serving our communities, we had the following expansions and successes in 2022:

• Bluegrass Care Navigators became the first in Kentucky to open Programs of All-Inclusive Care for the Elderly (PACE). This innovative program aims to support aging and frail adults to stay safely independent and at home with an interdisciplinary team working in tandem. Governor Andy Beshear has saluted our PACE program in his Team Kentucky updates.

• We launched Bluegrass Home Health Care Services following the acquisition of an existing service provider and license, and are now providing valuable home-based services in Harrison, Scott, Bourbon, and Nicholas counties.

• Our team responded to the crisis of Eastern Kentucky’s devastating floods. Their dedication allowed us to maintain quality care above and beyond immediately and continued past the tragic event. Our care included everything from equipment to medication for displaced patients, even quick thinking that prevented a flood at our pharmacy location. Our Counseling and Integrative Medicine teams implemented the Hope Tables initiative, providing activities and counseling for displaced families in the area.

And as our team has excelled, so has our ranking in Best Places to Work, which rose from #9 in 2021 to #6 in 2022 in the large company category. This is a point of pride for the BCN team, treating ourselves and each other with the fairness, dignity, and respect that are the hallmarks of our patient care.

We remain committed to our vision to care for our communities sustainably through our lifetimes and beyond. Join me in thanking our team members, volunteers and donors who go above and beyond every day to deliver exceptional and compassionate care that has true meaning and changes the lives of our patients and families. Join me in thanking our patients, their families and our healthcare partners for trusting us to deliver the right care at the right time to those who need us.

With gratitude,

Liz Fowler