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Members Journey

Members Journey

Serina

Hi everyone, I cannot believe we’re already into the third month of 2023, and it’s been a great start to the year. We have seen the introduction of kids and family dance classes, and the launch of Myzone.

It’s also nice to see so many of you use the new CV equipment, squat rack and the new matted area. Please do not hesitate to talk to the gym staff if you need any assistance in the gym with either the new equipment, programs or fitness consultations.

I am also happy to announce that we have a new team member: Tamzin, who comes to us from Nuffield Health. In just her first week, she has stepped in to cover classes, including an aqua class at the last minute. Tamzin is PT qualified and cannot wait to start taking on clients. If you’re interested in Tamzin’s services, please get in touch.

As a company BGL are still looking at ways to invest in Birchwood Park and its members, and we are looking at an renovation of the men’s, women’s, and poolside showers. As soon as I have a more information, I will let you know.

I cannot speak highly enough about this product, having already seen first-hand the improvements I have made in my own workouts and the health benefits I am seeing. If you find yourself thinking; how do I track the effort I put into my workout? Am I achieving the effort level needed to stay fit and healthy? If you’d like answers to these questions, then try one of our DEMO bands and see what the Myzone can do for you.

If you’d like to get involved, you can purchase a Myzone band from reception for £99.99. In my opinion, it would be a worthwhile investment into your health!

I would like to say how great it has been to see so many members try our demo bands and participate in the new gym floor classes during launch week. The feedback has been so positive, and we are now looking at running these on a regular basis.

I am currently in talks with Matrix to see where we can invest in the club this year. It is always exciting to see that the company is moving forward in health and fitness.

Classes have been, as expected, really busy throughout January and February and we have put on extra classes to help combat waiting lists. Moving into March, we are starting to see the numbers slowly drop off and waiting lists getting shorter.

No-shows are starting to decrease but are still higher than we would like, again please cancel your class if you can not make it, repeat offenders could lose their right to pre-book.

One of the biggest questions I am asked is, why are the bookings for classes so early and why can’t it be later? With 3,000 members using our facilities we cannot please everyone and what may suit one person does not suit another. As such, we have decided to run a survey to find out what our members would most like to see from us.

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The time that is requested the most will be implemented. Once a time has been confirmed, all classes will be booked via the app and no classes will be allowed to be booked at reception.

A Polite Reminder

We are still seeing members taking mobile phones on to the poolside and into the R&R area. Please leave your phone in your locker. Use this time you are here to relax and spend quality time away from your phone. Your phone will cope without you for a few hours!

Whilst we do not want to resort to further measures, your membership could be cancelled if you continue to break club rules.

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