GM UPDATE

Renewals & Photos

As I write this, renewals are well under way and plenty of members taking advantage of the early renewal benefits of guest passes and re-usable mugs. A reminder to all members that the new membership year starts 1st June every year, and unless you pay on a monthly rolling basis then membership will be suspended. The irony of this section is that anyone who hasn’t re-joined, won’t be receiving this newsletter - but if anyone has a playing partner that was intending to re-join but may have forgotten, please remind them. All photos must be on the system when renewing as well.

Robin Cheng General Manager

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Customer Feedback

Dear Redbourn Member,

Welcome to the June edition of The Redbourn Member’s Newsletter. I started off my last piece by welcoming you all to Spring, which perhaps was a little bit premature. With Summer finally appearing to have started, it seems like the last couple of months have given us glimpses of sun and warmth in between the heavy downpours and high winds. Despite the variable weather, we have had some fantastic feedback regarding the course and with the 6 bunker renovations, the course will only go from strength to strength.

This month has seen some fantastic feedback of the club and some great mentions of members of staff who are making a difference. Thank you to all those who have taken the time to respond this month, whether that is letting us know what we have done well, or what we can do better at. The winner of May’s customer feedback will be announced via a different communication due to the month not having finished as I write this!

Rather than giving positive feedback this month, I would like to share with you some comments made about our staff:

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• “Charlie in the pro-shop, is so helpful to everyone and always has time for you.”

• “Sam in bar really friendly and professional”

• “Paula as always makes visitors feel at home”

• “Viv has been with Redbourn for nearly 30 years and not only knows most of the members names.”

• “Hayden & his team - as stated, the course is looking great!”

• “Hannah Morris - great customer focus! Great follow up calls. Extra mile stuff that makes a big difference.”

• “Ben - Whenever I am at Redbourn and he sees me, he makes the time to say hi”

Thanks all!

A couple of constructive areas brought up in the feedback are bunkers, which we are currently starting to work on, and the price of certain drinks in the bar. As mentioned, we are working on delivering value to all our members via members-only deals combined with their discounts.

Bunkers

Hopefully by the time this email comes out, the 6 bunkers under renovation will be complete, full of sand, and almost back in play after giving the turf a bit of time to take.

This is the start of Redbourn’s commitment to renovate all its bunkers, making them stone free, defined, and (dare I say it), a proper hazard! As mentioned previously we are using a system called capillary concrete whereby we install drains underneath a layer or crushed, compact, porous concrete that lead to a drainage pit nearby. The layer of compact concrete acts as a blinding layer that will prevent the stones coming through from the earth and hopefully keep the new sand uncontaminated. The edges will be riveted to give a sharp and defined look.