The trouble with online shopping is that many customers are disconnected from someone who has the answers of their queries with precision. Many businesses have been adding live chat support rather than watching potential visitors and customers click away from their ecommerce websites. As it turns out, live chat has the ability to give proper support and solutions to the clients which they want, while also adding significant benefits to the staff and bottom line of companies. If used correctly and as part of your overall customer service plan, live chat software has the propensity to raise conversion rates by giving customers instant access to a live support agent right while they’re on your site.
Track and engage visitors: Understand how your visitors are interacting with your website in real time. Use that detailed analysis to trigger rule-based proactive chat conversations.
Visitor insights and lead scoring: Sharp engagement by obtaining access to a highly insightful list of ‘All’ your website visitors. Prioritize them based on their lead score and close more deals faster.
Sell smarter. Close deals faster: Focus all your potency on selling and engaging your prospect customers with live chat software while SalesIQ automates your website visitor engagement with intelligent triggers.
Measure, coach and monitor: You can’t improve what you don’t measure. Receive all reports on daily and monthly basis delivered right into your inbox. Understand how to improve your team’s sales conversations. Monitor chat conversations with your customers and give them instant feedback. Coach your team to be sales superheroes.
Some of the free and open source live chat software.
1. Tawk.to
Track and monitor the visitors on your website in real time, watch as they navigate from one page to the other one within your site. Gain key insights in to behavior of visitor, and tr ack their geographic location, return visits and much more.
2. MyLiveChat
Localization can be set with a simple property. You can even create your own XML files or alter the multi-language XML files to customize how text appears. One agent can manage number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can take the actions of accept or ignore incoming chat request by selecting the options of “Accept” or “Ignore” button in the room tab.
3. Zopim
Analysis is very important aspect in customer service. It gives the idea about customer satisfaction, agent performance and helps the sales team to identify problems before they escalate. Exceeding numbers and quality reports lets you measure successes and sta y on target.
4. Purechat
Get started in 3 minutes or less with the help of Purechat to acquire more clients and solve their queries. Personal connections are easy with dedicated and Personal Chat Pages. Spread the word about your Personal Chat Page link in your email signature, business cards, social profiles and any scheduling pages. You can also change your background, theme colors, photos and URL of page to style the look to your liking. Get started in 3 minutes or less.
5. Live Zilla
Wherever you go, take your favourite Live Chat and Help Desk System with you. LiveZilla Mobile supports the following devices:
All modern web browsers
IOS (IPad, IPhone, IPod)
Android
Blackberry
Windows Phone 7/8
Windows Desktop/RT
LiveZilla is the perfect contact platform, even when you are offline. It allows the visitors to use a customizable online web form. Your website visitors can leave you a message whenever they need your help or want to get in touch with you.
6. Olark
You can brand Olark your way with flexible customization with beautiful themes, text and chosen language. Olark is entirely in your control. You can integrate it with the software you like or you are already using. It works with the software and superpowers your CRM.
7. Smartsupp
Instantly answer questions of your visitors. You receive a notification every time visitor starts a chat conversation with you. You can also watch the video recording of your website visitors. You can see their screen, mouse movements and clicks. Great for understanding your customer’s behavior. Since questions are answered more quickly and the answers provide customers with more confidence, they will definitely spend more than customers who are not using your live chat. Is your business considering the use of live chat? Do not wait to just implement such a useful feature which can boost the efficiency and effectiveness of your customer services. Feel Free to recommend other best Free Live desk software in the comment section below.
Looking for live chat software? Check out our list of the best live chat software for your website.