business
bH
www.bournemouthchamber.org.uk
March / April 2012
YOU’RE HIRED! MP SUPPORTS LOCAL CONSTRUCTION INDUSTRY APPRENTICE SCHEME
GREEN KNOWLEDGE NETWORK HELPS LOCAL BUSINESSES FOCUS ON GREEN ISSUES BHB INTERVIEWS LOCAL MDs THEwww.bournemouthchamber.org.uk OFFICIAL MAGAZINE OF BOURNEMOUTH CHAMBER OF TRADE & COMMERCE
ISSUE 20
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*Plus VAT and initial rental. Business users only. Contract hire quotations for Caddy, Transporter & Crafter: 6p per mile (plus VAT) charged for mileage travelled in excess of the contracted mileage. Further charges may be payable when the vehicle is returned. Offer based on a 3+35 payment profile and 10,000 miles per annum. Finance lease is also available. Indemnities may be required. Subject to status. Available to over 18s in the UK only. Offer applies to Caddys, Transporters & Crafters registered before 31st March 2012, subject to availability from participating Van Centres. Finance examples shown are subject to VAT at the prevailing rate. Not to be used in conjunction with any other offer. This offer may be varied or withdrawn at any time. Volkswagen Commercial Vehicle Finance, Freepost VWFS.
216731_13.02_BreezePoole_BHBusines_280x194.indd 1
10/02/2012 16:52
A word from...
nigel p. hedges
President of Bournemouth Chamber of Trade & Commerce
Who would have thought my fourth year as President of the Bournemouth Chamber would be such a challenging one? I certainly didn’t! Even with a hugely talent team of Executives to steer me and bring new perspectives and dynamics to the continued BCTC success and growth, the last twelve months have proved a hugely rewarding journey requiring, if not demanding, an almost 24 hour effort and unflagging attention. I likened it to the chariot race in Ben Hur where one is required to grasp six sets of reins and the chariot is slewing around a sandy bend in a huge arena with a packed audience! For various work and personal reasons some of my 2011 Executive have stepped off the platform and new ones have entered the Executive orbit as Traders’ Group representatives or in the newly created roles as BCTC Ambassadors. Fresh energy, new perspectives and an influx of new observations, ideas and initiatives will start to show in our work immediately after our 2012 AGM. Our events are attracting, at times, ‘more than capacity’ crowds as the value of our BH Banters and BCTC Beale’s Breakfasts prove their business and networking worth. Long may this continue! Our website grows and becomes more active, and interactive, and for all those involved in production of the BCTC E-Shots, BCTC Promo E-Shots and all forms of electronic communication, I offer my sincere thanks. With such a huge membership, we have to become a ‘business business’ in how we handle our services and how we look after our members’ interests. I am pleased we continue to sponsor the Langtry manor Women in Business Awards. Our Specialist Group Networks continue to grow and some have been added in the last few months – the latest being BCTC Dance. The Green Knowledge Network and Arts in Business Network have produced new road maps for 2012 and beyond and we have a most successful BH Recruitment Network operating now. Our Wellbeing Business Network is a vehicle for self determination for all our ‘wellbeing’ practitioners who are proud of their business membership of the BCTC and they had a most successful first exhibition at the end of 2011 with another one planned for later in 2012.
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News in brief BCTC Patrons Local Government Affairs BH Careers Q&A with Blue Chip MD Richard Cook Dear Frances & Tracey A Word from...The Council Bid Update BH Legal & Finance Spotlight on Frettens Question John Top Tax Tips BH Eco Green Knowledge Network Save Energy With Mike BH Venues Hotel Miramar Investment Pays Off Royal Photographs in BH1 What’s On BH Technology C4L’s New Datacentre Faces in Places (cont on page 24) View from the Top Q&A with Glenigan MD Mike Woolfrey BH Training You’re hired! - apprentice for a day BH Coach A problem shared Asking your way to more profit BCTC New Members Chamber Executive: Final Words PUBLISHER:
Mark Ellson, CXL Digital, M. 07912 011072, mark@bhbusiness.co.uk Publication/Advertising Manager:
Ron Lawson, M. 07939 559540, ron@bhbusiness.co.uk EDITOR:
Nigel P. Hedges President, BCTC president@bournemouthchamber.org.uk Photo Credit: Hattie Miles
Paul Clarke, paul@bhbusiness.co.uk designed by: www.cucocreative.co.uk BH Business Magazine is produced on behalf of the BCTC by CXL Digital Ltd and is distributed to all chamber members and other leading businesses in the the Bournemouth area. Whilst every effort has been made to ensure the integrity of information published in this magazine, the views expressed in this publication are not necessarily those of the chamber, its members or partners. BCTC and the Publisher do not accept responsibility for errors, ommissions or any inaccuracies that may arise.
November / December 2011
A
news in brief
Website launched as window to Bournemouth’s future A partnership that will deliver major regeneration in Bournemouth Town Centre has launched a website, bournemouthdevelopmentcompany.com, highlighting the plans.
Be One of the First to Run 100m on the Olympic Stadium Track with Diverse Abilities Plus Local charity, Diverse Abilities Plus, is giving the Dorset community the chance to run 100m on London’s Olympic Park track on Sunday 1 April 2012, as part of the Gold Challenge – one of the official London 2012 legacy projects that is raising money for charity. They are inviting local people, including schools, businesses and community groups, to sign up and take part in the Gold Challenge’s 2012km Challenge. This involves teams collectively covering a distance of 2012km by undertaking various sports, e.g. running, swimming, rowing, walking and canoeing, and for the less ambitious, teams have the option to undertake 201.2km.
The website, designed and constructed by local web company Yammayap, features information, news and an interactive map of the sites earmarked for improvement by The Bournemouth Development Company.
Duncan Johnston, of The Bournemouth Development Company, said: “We wanted to give the public a clear idea how this partnership between Morgan Sindall Investments Ltd and Bournemouth Borough Council works and to reflect the care being taken to ensure coordinated, attractive and exciting development.
Ashley Weedon, Community Fundraiser, said: “This is an amazing opportunity for those in Dorset who are inspired by London 2012 to get active and raise money for charity. Those that take part could be one of the first people in the world to run 100m on the track that will see the stars of Team GB and Paralympics GB compete against other worldclass Olympic and Paralympic athletes in the summer of 2012.”
Steele Raymond LLP Solicitors triumph at the Business Brains of
The Company has pledged to use local skills wherever possible throughout the 20 -year project. Other firms working with the partnership include chartered accountants and business advisers Princecroft Willis, communications specialists Deep South Media and planning, design and environment consultancy Terence O’Rourke.
The partnership is a major delivery vehicle for the Town Centre Vision. 16 Council-owned sites have been identified for improvement over the next 20 years and the website will be regularly updated to highlight emerging plans and consultations. Leyton Mount Car Park is the first site to come forward, with a planning application submitted for homes and commercial units. A consultation over early plans for Madeira Road Car Park will be carried out soon.
The Dorset LEP – making Dorset a beautiful place to do business A new organisation called the Dorset Local Enterprise Partnership, or LEP, is being launched in April to boost jobs and attract new industry right across Dorset. It will be driven by the private sector but will work in partnership with local authorities in the county. One top priority is getting Dorset connected to fast broadband access, in order to attract new business and support existing enterprises, particularly in rural areas. The Dorset LEP has shaped the local Broadband Plan to gain almost £10 million from the Government, to be match-funded locally, with the overall project likely to be worth a total of £40 million by 2017. It will improve access to broadband for 172,670 premises, both business and residential. The roll-out is expected to be announced shortly.
To sign up for the 2012km Challenge and to be in with a chance of winning please contact Ashley Weedon directly on 01202 718266 or email ashley.weedon@diverseabilitiesplus.co.uk
Bournemouth
Steele Raymond LLP Solicitors were declared as having the best business brains in Bournemouth, when they triumphed at BCHA’s quiz night on 3rd February. The BCHA quiz proved a huge success on February 3rd with 15 teams fighting it out for the title. Children’s TV Presenter and pantomime star Chris Jarvis proved to be a fantastic compere, ensuring everyone was kept entertained at all times! The event was sponsored by the BCTC, with the room hire and drinks reception generously donated by the Norfolk Royale Hotel. Donations were also received from Steele Raymond LLP Solicitors, Yellow Buses and WSX Enterprises who each sponsored a round and the design and printing were sponsored by IMS Print. Thanks to the generosity of sponsors and everyone who attended the event, £1700 was raised for BCHA. This money will help BCHA continue their vital work within the local community, helping people find a way forward with their lives.
LEP Chairman is Gordon Page who comments: “There’s no doubt that these are challenging economic times both nationally and globally, but as a board we strongly believe that the new Dorset LEP will position the county in a far better position to attract vital new investment, to create more and better skilled jobs whilst harnessing the potential of our fabulous natural environment.” 4
BH Business
www.bournemouthchamber.org.uk
news in brief
The Jetty wins best restaurant award The Jetty restaurant, which sits on the water’s edge within the grounds of the Christchurch Harbour Hotel, Dorset, wins Gold in the ‘Taste of the South West’ category; scooping the top accolade at the prestigious South West Tourism Excellence Awards ceremony.
Three Became One – BAHA – the Journey Continues! In 2003 three hospitality associations, that had been in existence for more than 50 years, joined together to become what we now known today as Bournemouth Area Hospitality Association or BAHA for short. These associations represented the large, medium and small sized hotels including bed and breakfast, self-catering and holiday Lettings.
The environmentally friendly restaurant, with its innovative timber build, beat the two Michelin starred Gidleigh Park in the running for Gold; an amazing accomplishment after just one full year of business. Alex Aitken and his son AJ, who head up the team at The Jetty, previously ran the hugely successful Le Poussin; Alex said: “A fantastic achievement by all at the jetty, we are so proud that our philosophy of seasonal, simple, local food has been recognised. Thanks to all the loyal and local support from customers and suppliers.” As Gold Award winners in the South West of England, The Jetty has now been put forward for ‘Taste of England’ at the National Enjoy England Awards for Excellence later in 2012, watch this space.
BAHA became the voice to support all its members and work with the council and tourism departments. The remit was and still is to improve the environment, increase communication and support the marketing of Bournemouth in order to increase visitors to the town leading to Bournemouth holding the title of No 1 British Seaside Resort Times they are a changing and BAHA changes with them. The new name will be Bournemouth Accommodation & Hotel Association – still keeping the well known acronym of BAHA!
Fire Radio Wins Charity Auction bid for Ad Space in BHB Fire Radio was the winning bidder for a full page advertisement in BH Business Magazine. Valued at £595, it was placed up for auction at the BCTC Christmas party by Publisher Mark Ellson of CXL Digital. All proceeds raised from this were donated to one of BCTC President Nigel Hedges’ chosen charities: Diverse Abilities Plus. “It was a wonderful cause and we are thrilled that the page sold for over its ratecard value. Our BCTC President Nigel Hedges, did an excellent job of encouraging the bidding. I’d like to thank Nigel, all the bidders that took part and especially Fire Radio for being such great sports”.
Nigel Hedges – President BCTC, Bob Kells – BPC, Andy Woodland – Chairman BCTC
Alan Smith, Group Head of Sales, says “We at Fire Radio were delighted to place the winning bid of £750 at this recent auction with proceeds going to Diverse Abilities Plus. They are a local charity supporting young people and adults with profound and complex physical learning disabilities, so it only felt right that a local radio station would support such a good cause.
Supporting this is a new logo which will be distributed to all BAHA members. By the end of March the new state of the art BAHA website will be up and running giving a huge resource to its members. Andy Woodland, Chairman of BAHA stated “Working closely with the Bournemouth Council, tourism departments, Bournemouth Chamber of Trade and Commerce and having members of our Committee sitting on vital groups in the town such as the Bournemouth Tourism Management Board, planning and marketing committees as well as the town and coastal BID’s is vital for the accommodation providers constantly growing BAHA membership. Our new image is because we are prepared to change with the times and be up to date and ready to face the next stage in our ever changing economic and social climate”. For more information contact Mandy Payne BAHA Executive Officer E: Mandy@bahaexec.org T: 07730249737
www.bournemouthchamber.org.uk
March / April 2012
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BCTC PATRONS www.thecollege.co.uk The Bournemouth & Poole College is the leading provider of vocational and professional training in the region. Supporting business partners and individuals to access flexible training solutions for development, growth and economic success. The College also offers sector specialist training including the Retail Skillshop which aims to raise the profile of the industry, attract passionate new staff and develop world class skills in the retail environment.
www.castlepointshopping.com Castlepoint Shopping Park is a unique retail experience. Located on the edge of Bournemouth, it’s the perfect venue for the big shop. Open late and easily accessible, Castlepoint offers free parking for 3,000 cars. Convenience and freedom shopping, fashion and leisure, in a modern friendly location.
www.copyplusuk.com Based in the centre of Lansdowne, Copy Plus offer a wide range of copying and printing services for business, personal and educational needs. From photocopying a document, printing or binding corporate brochures, we can accommodate all of your printing and stationary needs here. With our copying and printing, we can guarantee the lowest prices in Bournemouth! and first choice for Students, Pubs, Clubs, Restaurants, and Business around Bournemouth, Poole and Christchurch.
www.heart.co.uk/dorset Playing ‘More Music Variety’, Heart in Dorset features all your favourite presenters and shows such as Heart Breakfast, Heart Drivetime with Dan Mills, plus a host of well-known personalities, including Toby Anstis, Emma Bunton and Jason Donovan. Heart is committed to providing you with the very latest local news that affects you, such as the flash-flooding in Bournemouth and up-to-date traffic and travel reports when you need them most. Our Heart sales team offer a full range of innovative and exciting multi-platform advertising solutions to businesses across Dorset, both on-air and online.
www.princecroftwillis.co.uk Chartered accountants and business advisers Princecroft Willis (PcW) offers a real alternative to large national firms of accountants. Locally-based, independent and with strong community roots, PcW provides a full range of accounting services from audit to taxation. PcW has more than 6,000 clients, from individuals to large companies. The delivery of our services is led through our nine partners, backed up by PcW’s 120-strong team. The relationship between partner and client is fundamental to the provision of sound and appropriate advice. You’ll find our partners highly professional, friendly and approachable. They’ve worked, and lived, in this area and are well known and respected within the business and wider community.
www.rawlinsdavy.com
Rawlins Davy PLC trading as Rawlins Davy Solicitors & Mediators is a Bournemouth based commercial law company. Their clients benefit from their company’s ongoing commitment to delivering a professional service of the highest calibre and proven technical excellence.
www.southcoastmarine.co.uk South Coast Marine are main dealers for Evinrude & Johnson outboards. The largest stockist of Johnson/Evinrude spares in the UK. Mail order next day delivery where possible. Outboard workshop for all repairs and overhauls. Stockists for Teleflex Steering, Quicksilver Oils, Navman Electronics and Squadron Batteries.
www.sunrise-care.co.uk Sunrise has been quietly pioneering a revolution in the UK, having over the last few years opened 27 high quality bespoke ‘communities’ in England and Wales. Each offers something more than care: it’s an entirely new and positive approach to senior living and wellbeing. The award winning residences are uplifting in themselves, but it is a combination of all factors - surroundings, services, care, and people - that creates something really different. At Sunrise, we organise ourselves around the individual needs and wishes of EACH resident (and not the other way around). Our principles of service drive our attitude and care and formalise our feelings about our residents. These are well-understood and adhered to by all Sunrise staff - not just carers!
www.jpmorgan.com www.wdbus.co.uk J.P. Morgan is a leading global financial services firm with a presence in Bournemouth for 25 years. The location is a technology and operations centre, resulting in a diverse range of career opportunities. An active ‘Supporting the Community’ programme provides assistance to local voluntary organisations, charities and schools. 6
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Wilts & Dorset Bus Company operate services in an area stretching from Bath to Dorchester and Andover to Bournemouth. Carrying 67 thousand travellers a day, they are one of the leading bus operators in the south of England.
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VOICE
Local Government Affairs – Meeting Report for January 2012
LGAs start, usually, with Tourism Report from Bournemouth Borough Council’s Director of Tourism, Mark Smith, which is a valuable and informative core function of our Town Hall meetings.
It was reported that after a meeting with BCTC President the local language school industry group (RALSA) would join the BCTC en masse – representing a £400m business operation in our town.
Marketing of the resort and the interaction with all stakeholder groups such as Bournemouth Chamber and the Bournemouth Tourism Management Board allows our members to have an input and share valuable developments and strategies. Michael Regenhardt of FJB Hotels will now Chair the new BTMB Marketing Strategy Group. A new group, the Conference Sector Group, will be inputing from retail, transport and the attractions group. Bournemouth Chamber will play its role here it is expected.
Signage in the town would be a part of the BID Business Plan and Mark Smith reported consultations were moving forward. AFC Bournemouth were keen to improve directions to their venue and reports of the need for more/better signage from the west was highlighted.
Footfall figures in town were encouraging but drew many strands of interpretation. General spending was hard to assess in detail but no retailers were reporting less than satisfactory levels of sale and voids filling rapidly after being vacated was encouraging.
AFCB is a major Bournemouth attraction now commanding large crowds. The BID report will discuss and feed back into the Government’s ‘Mary Portas Review’ in due course.The BID(s) ballot(s) are set for March and progress and consolidation was reported from both BID districts. Charminster wished to show Olympic celebration with flags and bunting.
Taxi trade are putting in a bid to increase the current tariff by 5.5% in the light of taxi insurance soaring by as much as 70%. Councillor Michael Filer explained the “mainly held” parking prices in Bournemouth with the determination to provide free Thursday night parking all year round (tbc) and the erasure of many, now unnecessary, yellow lines in town. Our responses to the Mary Portas Report are being compiled and will be submitted to Government. The level of new shops and one innovative retail project now occupying a large recently vacated premises were reported and are proving most encouraging. Work with empty shops, retail strategies and our wider reaching window display competitions are all uniting the high street traders as has been the case so successfully over the last two years, working with the Council’s Recession Fund monies, across all the trading suburbs.
NEW EXCITING SUMMER MENU To launch April 27th
E: reservations@barventana.co.uk - W: www.barventana.co.uk
www.bournemouthchamber.org.uk
March / April 2012
7
BH Q&A
…with Blue Chip BH Business Magazine interviewed Richard Cook the Managing Director of Dorset based firm Blue Chip, an £18 million plus success story. BHB: How old is Blue Chip and what are the main services you offer to SME’s We’ve been operating locally for 20 years [2012] and have facilities in Southampton, Bedford and Leeds in addition to our headquarters in Poole. We’re a technology services, solutions, training and outsourcing company, helping organisations nationwide improve, perform and overcome IT challenges. SMEs are a large part of our 1000+ customer base. They can benefit hugely from the efficiencies afforded by the latest technologies, and invest in our services as we have the expertise to help them.
BHB: What’s your current turnover and what do you put that success down to? We’ve celebrated another record year, with turnover exceeding £18m despite the challenging economic climate and a changing IT marketplace. This is largely as a result of the hard work and dedication of our staff that have a strong work ethic and unwavering belief that customer satisfaction lies at the heart of our business. It is without doubt that we have benefitted from many positive individuals, driving the business forward and embracing change. Furthermore, the impact of Cloud services and the continued growth of flexible and remote working have left many IT businesses unable to meet the changing needs of their customers - we see it differently. It has been an opportunity to adapt and enhance our business model and service offering. We’ve
expanded our business services, providing 24/7 support contracts to all customers as standard, and invested heavily in the expansion and training of our technical and sales team for technical excellence. BHB: How long has your UK HQ been based in Dorset and why not London’s square mile? We started out in Poole 20 years ago and grew because of the needs of local and regional companies. When we chose to expand, we selected areas which would provide us with greater national coverage.
Jobshop UK Holds Workshop for Poole School Leavers When Jobshop UK Directors, Tracey Wood and Frances Miles were invited to take a workshop for twenty-two bright and enthusiastic girls on the cusp of their GCSE’s from St Aldhelm’s Academy, Poole, they jumped at the opportunity to impart some of their experience and wisdom on the Year 11 students. “Entering the job market is a daunting prospect for school leavers, especially so in the current economic climate, and so when Tracey and I were invited to come and chat to the girls, we were eager to give them the best advice so as they would feel more confident and self-assured in the decisions they go on to make,” explained Frances Miles, who has over twenty-one years of experience in the recruitment industry. “Among the topics we discussed were first jobs, how to write your C.V. and how to present yourself at an interview. Tracey and I think it vitally important to give young people help and advice on all aspects of job hunting, as these are areas where so many leave school having had no guidance at all.” 8
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Some of the Year 11 girls from St Aldhelm’s Academy who attended the workshop. Dagmar James, Learning Resource Centre Manager at St Aldhelm’s, felt Jobshop’s involvement with The Academy has been highly encouraging to the students, some of whom will find themselves with the daunting prospect of looking for their first job this year. “We were glad that Jobshop were able to work with our young people and help them focus their thoughts on achieving the best results they can this year, and to be well equipped for their post 16 choices and future lives,” enthused Dagmar.
Feedback has been so positive that Tracey and Frances have already taken a second workshop and are planning to work with The Academy in the future. Frances explained; “We decided to run a competition with the girls to give them experience at writing their own personal profiles, with the top three winning a prize. The standard of entries was really encouraging and we look forward to working with St Aldhelm’s Academy again,” she concluded.
www.bournemouthchamber.org.uk
ces n DFreaanDearcesr F&ra Tracey Although the advent of remote working means it doesn’t actually matter where you are based, Dorset is our home and will always be our HQ.
Following the increasing amount of employment legislation that continues to be passed, Jobshop will be running a regular advisory column to answer your recruitment and employment questions. Tracey and Frances have over 25 years of experience within the recruitment industry. If you would like to ask them an employment related question you can contact us at BH Business on newmediaron@gmail.com or telephone them on 01202 674488 or email them at email@jobshopuk.com
BHB: What challenges do you face finding good staff locally and are you offering any career paths for a younger ‘local’ generation? IT is viewed as a strong profession and competition for entrance level vacancies can be tough. We are proud that a high proportion of our staff are local graduates, many of who are employed within the technical elements of our business. While we acknowledge the importance of recruiting locally, this can also be a challenge, as ultimately we are looking for the right character, people skills, drive, knowledge and enthusiasm for the role which may naturally take us further afield.
Q:
I employ 10 members of staff and I have heard that the deadline for the New Pensions Regulations is sometime this year? Also do you know what the minimum employer contribution will be?
A: There are various staging dates depending on the size of your
As a progressive company, it is current practice to bring entry level employees through the ranks, via in-house training. We have recently expanded our public training facilities with the creation of two new classrooms at our Poole HQ. This will spearhead the launch of the Blue Chip Internal Training Academy which will fast track a greater number of employees via a combination of on the job training with Senior Engineers and intensive classroom based learning led by our Product Specialists/ Consultancy Team. BHB: Why are SME’s adopting ‘Virtualisation’? That’s a very broad question. There are so many benefits, but the relevance is dependent upon the nature of the individual business. In a nutshell, virtualisation allows you to reduce the complexity and cost of your IT infrastructure making it a hugely attractive option for businesses of all sizes. BHB: To others Blue Chip is a client too. Do you try to engage with other local businesses? Where possible we use locally based companies to meet the dayto-day demands of our business. Whether that’s purchasing our office furniture from Ace Office to our mobile phone contract with Grapevine, we recognise the importance of feeding the local conurbation.
Q:
I am currently attending interviews for jobs and I am always asked about why I want to leave my current employer. There are some operational problems at my current workplace which are causing a high volume of customer complaints. Management has not explained why the problems are occurring or indeed how we are meant to resolve these complaints, this has been going on for over 6 months. I feel this is really unprofessional and so therefore I am looking to leave. Should I be honest and give this as a reason I want to leave, I don’t want it to look as if I am criticizing my current employers.
A: This is a tricky one; all potential employers are likely to ask you
In addition, we have also utilised our business position to organise corporate football matches at AFC Bournemouth’s Seward Stadium to raise funds for local charity ‘The 521 Youth Project’; we were also a sponsor of the Dorset Business Awards 2011. BHB: What tip can you offer any growing business trying to get through tough times right now? It is important to look at the longer term and decide how you want your business to emerge from the current situation. For example, we have taken a highly proactive approach maintaining momentum and a year on year growth through careful planning and deliberate action. This has meant considerable investment over the last year in terms of time and money, ranging from the recruitment of 30+ new staff, funding multiple campaigns to win new business, implementing new internal systems, launching the new Service Desk, plus the continued development of innovative service offerings such as SecureVault, our online backup solution and the launch of our 24/7 service. The result has been the ability to provide an unrivalled level of service to customers which has in turn won us new business, whilst greater efficiencies internally have placed us in a very strong position to grow operationally in the years to come.
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PAYE. For Employers running PAYE schemes up to 30 members of staff the current staging date is not likely to be until 1st January 2016. There is a lot of step by step advice available from: www.thepensionsregulator.gov.uk The total minimum contribution from Employer and Employee is 8%; the minimum that an employer can contribute of that percentage is 3%.
why you want to leave your current position. It is always best to be honest about why you want to leave. As long as you are careful not to single out particular people within your organisation and explain your need to be professional and bring customer complaints to a satisfactory resolution, this should be seen as a positive attribute by a future employer.
“We have made every effort to ensure the accuracy and reliability of the answers given, but the information given in this column is not intended to amount to legal or business advice. Jobshop does not accept any liability arising from any reliance placed by a reader as a result of our information.”
Dear Frances NovemberMarch December 2011 / April 2012 September / /October 2011
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A wOrd frOm THe COUnCiL Our ongoing efficiency programme has already produced savings of more than £32 million since 2007. The partnership with Mouchel is set to deliver savings that will put the Council in the best possible position to protect and positively transform frontline services in the future. Thanks to this ongoing work, we will continue to invest in areas that are important to business and residents such as supporting jobs in the local economy, tackling antisocial behaviour, cleaning up our streets and neighbourhoods and improving roads and pavements. During these difficult economic times it’s important that the Council tries as hard as possible to relieve the burden on local taxpayers. We are freezing Council Tax again for a second year, taking advantage of the government’s Council Tax Freeze Grant. However, this grant is only in place for the coming financial year and as a result, our budget will be under ongoing pressure when that grant ends, as some £2 million will be removed from the Council’s budget next year. Government grant and Council Tax provide Bournemouth Council with an income of
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£140 million a year to spend on services for residents. Despite a cut in government grant of £5.87 million (8.3%), on top of last year’s cut of £12.33 million (14.9%), there will be no cuts in front line services for the residents of Bournemouth. We continue to work hard to make sure that Bournemouth Council is in a strong financial position. Due to careful financial planning and despite much lower government funding, we have been able to balance our budgets. Services such as care for children, the elderly and the vulnerable are facing much Councillor John Beesley higher numbers and are coming Leader of Bournemouth Borough Council under greatly increased financial Recession Fund which will enable organisations pressure. However, we have such as the Chamber to bid and take forward put money aside and this will ensure that the initiatives that support local businesses and Council continues to fully fund these services jobs. The success of the Recession Fund has to meet the demands of Bournemouth’s enabled Bournemouth Council to play its part residents. in continuing to help the local economy during these challenging economic times. We have put more resources into the
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Business Improvement Districts update Business Improvement Districts update Business Improvement Districts update Business Improvement Districts update Business Improvement Districts update Business Improvement Districts update Business Improvement Districts update Business Improvement Districts update Postal ballots open: 12 March to 9 April Postal ballots open: 12 March to 9 April Postal ballots open: 12 March to 9 April Postal ballots open: 12 March to 9 April
All eligible businesses in the Town Centre BID and the Coastal Districts All eligible businesses in the Town Centre BID and the Coastal Districts
All eligible businesses in the Town Centre BID and the Coastal Districts All eligible businesses in the Town Centre BID and the Coastal Districts BID areas will have received a Business Plan in the post. BID areas will have received a Business Plan in the post. BID areas will have received a Business Plan in the post. BID areas will have received a Business Plan in the post. Ballot papers will be sent separately by 12 March. Ballot papers will be sent separately by 12 March. Ballot papers will be sent separately by 12 March. Ballot papers will be sent separately by 12 March. Message from the BID Chairmen: Message from the BID Chairmen: Message from the BID Chairmen: Message from the BID Chairmen:
"We are delighted, on behalf on our Steering Groups, to present your "We are delighted, on behalf on our Steering Groups, to present your "We are delighted, on behalf on our Steering Groups, to present your "We are delighted, on behalf on our Steering Groups, to present your Business Plans. Business Plans. Business Plans. Business Plans. A huge amount of work has gone into developing the plans by hundreds of A huge amount of work has gone into developing the plans by hundreds of A huge amount of work has gone into developing the plans by hundreds of A huge amount of work has gone into developing the plans by hundreds of local businesses over the last nine months. Wide consultation has local businesses over the last nine months. Wide consultation has local businesses over the last nine months. Wide consultation has local businesses over the last nine months. Wide consultation has produced real consensus for the additional improvements you would like produced real consensus for the additional improvements you would like produced real consensus for the additional improvements you would like produced real consensus for the additional improvements you would like to see, improvements you believe will make a real difference to the town, to see, improvements you believe will make a real difference to the town, to see, improvements you believe will make a real difference to the town, to see, improvements you believe will make a real difference to the town, to your business and to your profits. The Business Plans set out full details to your business and to your profits. The Business Plans set out full details to your business and to your profits. The Business Plans set out full details to your business and to your profits. The Business Plans set out full details of what the BIDs will do and how they will do it. of what the BIDs will do and how they will do it. of what the BIDs will do and how they will do it. of what the BIDs will do and how they will do it. A lot has already been achieved. The BID Steering Groups have lobbied A lot has already been achieved. The BID Steering Groups have lobbied A lot has already been achieved. The BID Steering Groups have lobbied A lot has already been achieved. The BID Steering Groups have lobbied and worked with the council to reinstate and secure threatened funding. and worked with the council to reinstate and secure threatened funding. and worked with the council to reinstate and secure threatened funding. and worked with the council to reinstate and secure threatened funding. Plans are afoot to speed up vital projects such as new mapping and Plans are afoot to speed up vital projects such as new mapping and Plans are afoot to speed up vital projects such as new mapping and Plans are afoot to speed up vital projects such as new mapping and signage. The private sector is coming together like never before. Through signage. The private sector is coming together like never before. Through signage. The private sector is coming together like never before. Through signage. The private sector is coming together like never before. Through the BIDs we can take control of our own destiny. the BIDs we can take control of our own destiny. the BIDs we can take control of our own destiny. the BIDs we can take control of our own destiny. This is just the start. With your “YES” vote the BIDs will be a turning point This is just the start. With your “YES” vote the BIDs will be a turning point This is just the start. With your “YES” vote the BIDs will be a turning point This is just the start. With your “YES” vote the BIDs will be a turning point for a more prosperous Bournemouth. for a more prosperous Bournemouth. for a more prosperous Bournemouth. for a more prosperous Bournemouth. Between them the two BIDS will see an additional £7 million invested in Between them the two BIDS will see an additional £7 million invested in Between them the two BIDS will see an additional £7 million invested in Between them the two BIDS will see an additional £7 million invested in Bournemouth over the next five years. Over 30% of this is match funding Bournemouth over the next five years. Over 30% of this is match funding Bournemouth over the next five years. Over 30% of this is match funding Bournemouth over the next five years. Over 30% of this is match funding and additional voluntary contributions, over and above the income from and additional voluntary contributions, over and above the income from and additional voluntary contributions, over and above the income from and additional voluntary contributions, over and above the income from businesses. Your “YES” vote will secure this funding. businesses. Your “YES” vote will secure this funding. businesses. Your “YES” vote will secure this funding. businesses. Your “YES” vote will secure this funding. Business will only pay into one BID, but will benefit from the results of the Business will only pay into one BID, but will benefit from the results of the Business will only pay into one BID, but will benefit from the results of the Business will only pay into one BID, but will benefit from the results of the projects and activities undertaken by both, making your money go twice projects and activities undertaken by both, making your money go twice projects and activities undertaken by both, making your money go twice projects and activities undertaken by both, making your money go twice as far. as far. as far. as far. Now is your chance to make a difference. Now is your chance to make a difference. Now is your chance to make a difference. Now is your chance to make a difference. Please vote "YES" to see more business and a better Bournemouth.” Please vote "YES" to see more business and a better Bournemouth.” Please vote "YES" to see more business and a better Bournemouth.” Please vote "YES" to see more business and a better Bournemouth.”
Tony Brown Tony Brown Tony Brown Tony Brown Chairman Town Centre BID Steering Group Chairman Town Centre BID Steering Group Chairman Town Centre BID Steering Group Chairman Town Centre BID Steering Group CEO Beale Plc CEO Beale Plc CEO Beale Plc CEO Beale Plc
Des Simmons Des Simmons Des Simmons Des Simmons Chairman, Coastal Districts BID Steering Group Chairman, Coastal Districts BID Steering Group Chairman, Coastal Districts BID Steering Group Chairman, Coastal Districts BID Steering Group Managing Director, Bournecoast Managing Director, Bournecoast Managing Director, Bournecoast Managing Director, Bournecoast For more details about the Town Centre BID For more details about the Town Centre BID For more details about the Town Centre BID For more details about the Town Centre BID contact Gregg Dunnett on 01202 451724 contact Gregg Dunnett on 01202 451724 contact Gregg Dunnett on 01202 451724 contact Gregg Dunnett on 01202 451724 gregg@bournemouth‐in‐business.com gregg@bournemouth‐in‐business.com gregg@bournemouth‐in‐business.com gregg@bournemouth‐in‐business.com
For more details about the Coastal Districts BID For more details about the Coastal Districts BID For more details about the Coastal Districts BID For more details about the Coastal Districts BID contact Alun Williams on 01202 451708 contact Alun Williams on 01202 451708 contact Alun Williams on 01202 451708 contact Alun Williams on 01202 451708 alun@bournemouth‐in‐business.com alun@bournemouth‐in‐business.com alun@bournemouth‐in‐business.com alun@bournemouth‐in‐business.com
You can download or view a copy of the business plans online at www.bournemouth‐in‐business.com You can download or view a copy of the business plans online at www.bournemouth‐in‐business.com You can download or view a copy of the business plans online at www.bournemouth‐in‐business.com You can download or view a copy of the business plans online at www.bournemouth‐in‐business.com
“Bournemouth “BournemouthChamber Chamberofof “Bournemouth “BournemouthChamber Chamberofof Trade Tradeand andCommerce Commercehas has Trade Tradeand andCommerce Commercehas has theforefront forefront been beenatatthe theforefront forefront been beenatatthe supporting supportingBournemouth’s Bournemouth’s Bournemouth’s supporting supportingBournemouth’s BIDs. BIDs.I urge I urgeall alleligible eligible BIDs. BIDs.I urge I urgeall alleligible eligible businesses businessestotovote vote‘YES’!” ‘YES’!” vote‘YES’!” ‘YES’!” businesses businessestotovote
Nigel Hedges Nigel Hedges Nigel Hedges Nigel Hedges President President President President
Bournemouth Chamber of Bournemouth Chamber of Bournemouth Chamber of Bournemouth Chamber of Trade and Commerce Trade and Commerce Trade and Commerce Trade and Commerce
BH LEGAL & FINANCE The Simple Art of Communication Communicating is easy. We all do it on a daily basis. But of course that statement is provocative and ironic when it comes to corporate or business communications. In challenging economic times all businesses, including SME’s need to promote themselves more than ever. There are a myriad of communication tools and channels to utilise - but the art of good communication lies in using a subtle and strategic combination and finding the right marketing mix that suits your brand or product. For me, this is all about identifying your ‘business personality’. The first thing you need to do is identify your company messages, which will be closely tied to your goals and objectives. This ‘personality’ will be clear, consistent and above all credible. The next stage is to identify and understand your audience/customer. Who do you need to target and what is the relationship you have with them? By knowing who you want to communicate with, you can effectively plan your communications and PR strategy, and choose the appropriate communications channels.
This is applicable for ALL communications: B2B, B2C, internal communications or crisis management – they all need to be considered and planned for maximum effect. Everything you do should be about authentic engagement. Whether you are using more traditional communications methods such as newsletters, direct mail, brochures, emails etc. or social media and web content - it should be about creating an emotional connection to your brand. In a short article like this it is hard to define the nuances of brand personality, but I would personally say that the Innocent brand has pitched itself perfectly. The look, style and content of everything they do is harmonious. There is synergy in their on line and off line material, and their messages remain consistent, right down to the quirky message on the doormat at their HQ which simply states ‘Nice shoes’! So remember… every communication is an opportunity to reinforce your positioning and market your business. It’s worth spending time getting it right.
Julie-Anne Houldey is an experienced PR specialist, journalist and marketeer and Director of Lime Tree Communications. www.limetreecommunications.co.uk
spotlight on… BHB interviews new BCTC member Matthew Fretten of Frettens Solicitors What does Frettens specialise in offering the business community? We advise on every area of law affecting your business or personal life and we have nearly 30 solicitors who are specialists in their own field. What is different about us? I believe it’s our approach to getting the job done. All solicitors focus on their clients’ needs, but we put huge effort into recruiting and training affable people who communicate clearly and in everyday language. I think we have the strongest team we’ve ever had. We also invest heavily in technology to let us work faster, efficiently and to keep clients completely up to date. It’s just our job, but we know that the work is of immense importance to the client – selling a home, dealing with the loss of a loved 12
BH Business
one, investing in a new business, these are momentous occasions in people’s lives and we must guide them through it. What areas does the firm service? Our main office is in Christchurch, home to about 45 staff. We also have a New Milton office and opened another in Brockenhurst in January, following a merger with Martins Solicitors. We are excited about developing our presence in the New Forest and building on the excellent reputation of Sue Martin and her team in Brockenhurst. A large proportion of our clients are in East Dorset and the New Forest due to our locations but our clients span the Poole-Bournemouth-Christchurch conurbation and beyond. I believe you acted for AFC Bournemouth recently? I head our Commercial Team which basically means I spend most of my time advising people on buying companies or selling their
businesses. This ranges from small business asset sales to large multi-million pound share sales and acquisitions. AFC Bournemouth is certainly outside of the “norm” of my clients, but we have been their solicitors for a number of years and, as a football fan, it’s a privilege to work for our local team, particularly during these exciting times both on and off the pitch! Most recently we acted for the club on the investment deal by Russian businessman Maxim Demin, who became co-owner with the current Chairman. Why have you decided to join the BCTC? To meet new clients, we rely on meeting new people! We find the BCTC networking events to be some of the best, they attract a wide variety of people and the format and ideas are fresh and interesting. I also think BH Business is a great read and find the articles from local businesses of interest each month; I only hope that this month’s “new member interview” is up to par!
www.bournemouthchamber.org.uk
BH LEGAL & FINANCE UK SME’s paying thousands in extra phone bills through phone system scam
BHB interviews new BCTC member phones4Business on automated reverse charging scams. What is this scam? “Phreaking” is when unscrupulous characters hack in to a telephone system and then use the systems voicemail or call forwarding features to divert calls. How does it work? By making calls in to the hacked system the diverted calls are routed to either premium rate numbers or other hacked systems and so generate huge bills for an unsuspecting victim. With the attack only being discovered when the monthly, or even worse, quarterly bill arrives businesses can lose hundreds of pounds a week and no way of knowing it is happening to them. How much can a company lose financially? This figure can range from two or three thousand pounds, for “lucky” victims to hundreds of thousands of pounds. Dartford Council were shocked to receive a £103,000 bill when all their lines were hit over a weekend. They thought their telecoms provider and insurance company would foot the bill but they were wrong. Bills a tenth of this size can force you a smallcompany in to administration.
“Businesses can lose hundreds of pounds a week and no way of knowing it is happening to them” Is there a way to prevent this happening? Yes, there is some preventative software available which acts as a firewall between the system and the lines stopping the hackers in their tracks.
There is more information on our website at www.phones4business.com/phone-security. Alternatively give us a call on 01202 705039 and we will be happy to explain how easy it is to get protected. This can sometimes be from as little as £495.00.
www.bournemouthchamber.org.uk
QUESTION JOHN Rawlins Davy
Monthly Q&A Feature Q. My accountant tells me that my company’s articles of association are out of date and need changing. Should we bother to change them? A. If your company still has articles which are governed by, as is still fairly commonly the case, the 1985 or the 1948 Companies Acts, your accountant is quite right. The Companies Act 2006 introduced a new form of model articles which, although they are probably not best adopted without suitable amendment, are certainly much more user-friendly and intelligible than those articles which still apply to most companies. Companies used to be required by law to have a memorandum as well as articles of association but, since the autumn of 2009, newly formed companies no longer have memoranda at all, as they are no longer legally required. The main advantage in adopting new articles is that they generally form a single reference point for directors in interpreting the appropriate means of dealing with all aspects of the company. One of the other benefits of adopting the new form articles is that they are also generally intelligible to shareholders, which means that the necessity to take legal advice upon them is much reduced! More seriously, the new style of articles takes into account modern technology. This means that directors and shareholders meetings can be held using SKYPE and other similar means of communication. Furthermore, notices of meetings and proxy voting can take place by e-mail, where shareholders choose to do so, rather than only by post. Revisiting articles also gives family companies the opportunity to provide a means of keeping shares “within the family”. This is achieved by introducing specific pre-emption rights that would apply upon divorce or death in certain circumstances. Changing the company’s articles also enables the appropriate ‘drag and tag’ provisions to be included. Broadly speaking this means that, where 75% of the shareholders wish to accept an offer for their shares in the company, they can drag any minority shareholders into the sale, provided that they receive the same price per share. The quid pro quo for that arrangement is that a minority can insist, by using their tag option, upon requiring a majority of sellers to procure that a buyer buys their shares as well, again at the same price.
For further information on the issues raised, speak with John on 01202 558844 or e-mail him at john.kennar@rawlinsdavy.com “Every effort has been made to ensure accuracy of answers given but Rawlins Davy Plc makes no representations or warranties as to the accuracy and disclaims all such representations and warranties to the maximum extent permitted by law”.
March / April 2012
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Each month, local people spend 1.3 million hours listening to Fire Radio No matter who you want to talk to in Bournemouth, Poole and Christchurch, Fire has the right audience to listen: • Each month around a THIRD of 25-54 year olds listen • Each month 40% of 25-44 year olds listen • Each month HALF OF ALL 15-34 year olds listen
DON’T JUST TAKE OUR WORD FOR IT
“
We choose to work with Fire Radio because it reaches the local area without any wastage and is extremely cost effective for local, small businesses that want to target the people of Bournemouth, Poole and Christchurch only.
’’
Mel Smith, President of Westbourne Traders
Join many top local and national businesses and put the power of Fire to work for you. Call 01202 835107 or email Alan, Lauren or Jamie on: sales@fireradio.co.uk
Source: RAJAR/Ipsos MORI/Q4-2011(December) Adults 15+ Fire Radio TSA. Since independence performance data Sep 2009 - Dec 2011
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BH Business
www.bournemouthchamber.org.uk
BH LEGAL & FINANCE TAX ADVANTAGES OF COMPANY VANS What is a company van? As defined by HMRC, a company van is a vehicle provided by an employer built to carry goods or other loads which has a maximum laden weight of up to 3500kgs. This means many modern pickups with 2 rows of seats (e.g. Mitsubishi Warrior) fall within this definition as long as they are able to carry a 1 tonne payload. When is there a tax charge on a company van? Employees pay tax if they, or a member of their family, make regular private use of it, commuting and occasional detours excepted. They are also liable for tax if free or subsidised fuel is provided for private use. How much is the charge? 2011/12 Van benefit is a flat rate of £3000 2011/12 Van fuel benefit is a flat rate of £550 How can an employee show insignificant private use? By keeping mileage records, signing an agreement about van use or have the van put in a contract of employment. What records do employers need to keep? They are well advised to keep accurate records on van usage and work and private mileage, any contributions paid by the employee for private use or fuel, periods exceeding 30 days when the van was incapable of use or where the van is shared (pool vehicles). Can Employers claim Capital Allowances and Annual Investment Allowance (AIA)? Capital Allowances can be claimed on Vans as Plant & Machinery as they aren’t subject to the same restrictions as cars. If you are thinking of buying a van, try and do so before April as, from this month, the standard writing down allowance will be reduced from 20% to 18% and the maximum amount of AIA reduced to £25000
Visit www.vehiclestrategies.co.uk for further information.
Monthly Tax Tips! by Filer Knapper
Top Tax Tips!
Filing Your Tax Return
by Lucy Filer of Filer Knapper Monthly Tax Tips! by Filer Knapper
Are you one of those people who pays a £100 fine to file your tax return late each year? If so, be warned! From this January, you could face serious VAT onlinefor filing are you ready? penalties late2012 filing.– The Revenue will be charging an initial £100; £10 penalties upreturns, to 5% If penalty you haveofnot yet daily registered for onlineafter filing 3ofmonths; your VAT of the taxAll due after 6 months; and upbusinesses to 100% of due don’t delay. remaining VAT registered willthe betax required months late. Alleffect this is,forofperiods course,starting in addition to 2012. any tax tofor file 12 returns online with 1 April Areinterest you onedue. of those people who pays a £100 fine to file your and tax return late each year? Capital Allowance Bombshell in 2012 Instead, keep all your tax related documents in one place as If so, be warned! From thisfor January, you could face serious The of corporation tax all companies fromget 1 to yourates receive them through the year, and makereduce sure they penalties for late filing. The Revenue will be charging an initial April 2012, but so does much of to theprepare capital your allowances system your accountant in good time next tax return. of £100; daily £10 penalties after 3 months; up to 5% for penalty all businesses reduce. Eg - the maximum Annual Investment of the tax due after 6 months; and up to 100% of the tax due Allowance (AIA), giving 100% tax relief on qualifying expenditure, for 12 months late. All this is, of course, in addition to any tax reduces from £100,000 to £25,000 from the 6/4/12. Not positive andyou interest due. Did know that husbands wives can potentially save Monthly Tax Tips!and changes, but, with a bit of careful planning, capital allowances can Instead,of keep all your taxyear related documents in one place £1000’s pounds each in tax by ensuring that, as aaspair, bythem Filerthrough Knapper stillyou be receive maximised. the year,allowances and make sure getrates to they fully utilise all their personal andthey lower your accountant in good time to prepare your next tax return. of tax. Filing Your Tax Return Tax Credits – the changes may affect you Are you one the of those peoplethat who pays £100 fine to fileas your Startare by areviewing assets youa own, such Buy to Let There fewreturn keylate changes on the horizon which could affect taxMatters each year? Family properties, and consider if they are best jointly or individually anyone claiming tax credits. Some of the main changes include:If so, be warned! From this January, you could face serious penalties for late filing. The and Revenue will be charging an initial can help spread any wives income received, share Did youThis know that husbands potentially save owned. • Reducing the period for backdating a3can tax credit claim orthe some penalty of £100; dailyyear £10 penalties after months; upthat, to 5%as a pair, £1000’s of pounds each in tax by ensuring capital gain liability when the asset is sold. changes of tax circumstances toand 1 month (from of the due after 6 months; up to 100% of the 3 taxmonths); due they fully utilise all their personal allowances and lower 12 months late. All thisTransferring is, of course, in addition to any tax rates word offor warning, though. of assets must be real A• Removal of the separate threshold for tapering the family and interest due. of tax. and complete, with no right of return and no right to the element -from many moreinfamilies Instead, keep2012/2013, all your tax related documents one place will as no longer Start byon reviewing thegiven assets that you own,sure such as Let income the asset up. Otherwise, the receive them through the year, and make theyRevenue get Buy to towill qualifyyou for this; properties, and consider if they are best jointly or individually your accountant in good time to prepare your next tax return. accept it asworking a genuine transfer. not • The weekly hours for income couplesreceived, with children owned. This can help spread any sharefor the Family Matters capital Working Credit (WTC) will increase gain Tax liability when the asset is sold. from 16 to 24, with Did you working know that husbands and16 wives can potentially save A word one partner at least hours; of£1000’s warning, though. Transferring of assets of pounds each year in tax by ensuring that, as a must pair, be real Tax • The 50 plus element will be removed WTC; rates they fully utilise all their personal allowances and credits can form a vital part of a working family’s budget and complete, with no right of return andfrom no lower right to the of tax. we often see families who are entitled notRevenue having received yet • Most rates are frozen (withthe the exception income on the asset givenfor up.2012/13 Otherwise, willof Start by reviewing the assets that you own, such as Buy to Let them simply theyelements fail toareapply. Make sure notparts accept itbecause asdisability a and genuine transfer. ofproperties, the of and the you childfully consider if they bestWTC jointly or individually owned. This can helpCredit) spread anywhat income you received, the investigate this area and receive areshare entitled to. element of Child Tax capital gain liability when the asset is sold. Tax Credits We are to happy offer members a complimentary meeting to You need more significant changes so you can avoid Aknow wordto ofthe warning, though. Transferring of assets must be real complete, with no or right of return and no right tofor the repayments discuss theandabove matters any other tax or accountancy query. loss of credits entitlement or being faced with demands Tax can form a vital part of a working family’s budget income on the asset given up. Otherwise, the Revenue will which benot very weare often seestressful. families who are to entitled having Ifyet youcan looking ways lowernot your tax,received please visit accept itfor as a other genuine transfer. them simplyand because they tofree apply. Make sure you fully our website register forfail our Monthly e-newsletter. Tax SPECIAL OFFER investigate thisCredits area and receive what you are entitled to. Tax credits can form a vital part of a working family’s All We BCTC are offered a complimentary meeting to budget discuss theto are happy offer members complimentary meeting yet we to often see families who area entitled not having received above matters or any other tax or accountancy query. You can also them simply because they fail to apply. Make sure you fully discuss the above matters or any other tax or accountancy query. investigate this area and receive what you Monthly are entitled to. visitIf our website and register for our free E-Newsletter you areWe looking for ways ato lower your tax, to please visit are happy to other offer members complimentary meeting for our other ideas inthe lowering your tax. website and register for our free e-newsletter. discuss above matters or any otherMonthly tax or accountancy query.
Filing Your Tax Return
Family Matters
Tax Credits
If you are looking for other ways to lower your tax, please visit our website and register for our free Monthly e-newsletter.
‘fresh insight for all seasons’ insightfor for all ‘fresh‘fresh insight allseasons’ seasons’
10 Bridge | Christchurch | Dorset BH23 1EF 10 Bridge StreetStreet | Christchurch | Dorset BH23 1EF
01202 483 341 www.filerknapper.co.uk
01202 483 341 www.filerknapper.co.uk www.bournemouthchamber.org.uk
MarchBH23 / April1EF 2012 10 Bridge Street | Christchurch | Dorset
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BH ECO Green Knowledge Network Takes Shape! The Green Knowledge network is an exciting sub group of Bournemouth Chamber connecting green companies and raising awareness of solutions to save energy. Already hosting monthly events, attending industry showcases and looking to connect with the film industry, the Green Knowledge Network is the place to be GREEN and SEEN!
Green Knowledge SUPPORTERS
Does your business have professional expertise in reducing costs and consumption for energy, telecoms, water, merchant cards, business rates, etc? If not, use Auditel to reduce your organisations time and effort spent reviewing these overheads whilst reducing your consumption and overhead costs on a no savings no fee basis. Contact 01202 233080 | www.auditel.co.uk/andyhorn
Green Knowledge Network host Jon Cullum The busy network meets the last Tuesday of Green Wing UK of every month at the Greenhouse Hotel is soon to announce additional events and opportunities for BCTC members and friends. The companies that attend include Save Energy Group, Led-Zip Lighting, Auditel, Eco Floor Care and many more. The Green Knowledge Network is hosted by BCTC member Jon Cullum of Green Wing UK who is at the forefront of connecting opportunities and supporting green businesses. Jon comments “With the BCTC’s support, we are now able to collaborate with businesses aiming to protect the environment and introduce money saving opportunities to commercial, government and residential networks. By joining forces we are able to refer business, create a support unit and increase our individual success levels. People that attend are very positive and keen to develop the synergy.” Jon continues “2012 is set to be a fantastic year with dates confirmed for the monthly meetings and opportunities already generating revenue and marketing channels including a consortium to support the environmental documentary, Drying For Freedom made by fellow BCTC member, White Lantern Film. If interested, simply get in touch.”
Energy saving products for hotels, pubs, schools, car users & home owners. Save £s & Help The Environment TODAY. Contact 01202 874104 | www.greenwinguk.com
LED design and supply Contact 01202 577400 | www.led-zip.co.uk
Network snapshot Are you or do you know… a Facilities Manager or General Manager of a venue or office?… please contact us so we can contact with you with brief and informative ways to reduce energy, save money and protect the environment!
save energy POWERED BY THE ENVIRONMENT
Commercial & residential design and installation of Solar PV, Solar Thermal and Heat Pumps – green alternatives to high energy bills. Contact 01202 721188 | www.saveenergygroup.co.uk
Up & Coming Events Monthly Networking Event at the Greenhouse Hotel from 5pm til 8pm. Admission is FREE. Tue 27th March Tue 26th June Tue 25th September
Tue 24th April Tue 31st July Tue 30th October
Tue 29th May Tue 28th August Tue 27th November
Green businesses are invited to get involved and attend the events. For further information or if you have any queries, comments or suggestions for the group, please contact Jon Cullum e: joncullum@greenwinguk.com m: 07866 489 585
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BH Business
When you think of The Green House think fresh, organic, natural and fair trade. With most of our ingredients sourced within a 30mile radius, it is ideal for that important business meeting or a romantic dinner and all environmentally “guilt free” Contact: 01202 498900 | www.thegreenhousehotel.com
www.bournemouthchamber.org.uk
sAVe enerGY wiTH miKe Like most of you in business, I look at all costs to improve my company’s profits. That’s why I’m keen to spread the word that renewable energy will combat the negative effects of high energy bills on your company’s bottom line. Is Solar Photovoltaic still a really good bet? A resounding yes! We’ve been in the renewable energy sector for a decade and in this time energy bills have increased ten-fold, leaving many companies looking at alternatives. Now there is help on hand. If company accountants look at the benefits of investing some of their future capital spend with utility companies on renewable technologies, just as we have. With feed in tariff subsidies available, and the installation costs of Solar Photovoltaic panels dropping in price in response to product prices, it has become easier to join and save energy at the same time. Although the feed in tariffs have gone through the mill recently, I remain as positive
R
We’ve got it covered
as ever that a payment of 21p per kilowatt generated, for up to a 4 kilowatt system, represents a healthy 8-10% return. The tariff is paid every year for twenty five years, with larger systems also eligible, and we are happy to offer information on these returns. What do I say to Solar PV sceptics? Would you be keen to start a business where you could sell your product or service today and in 25 years’ time the customer is still paying you every quarter of every year for 25 years? You may well rent your business premises – I know I do - so we are handing money to someone else. Would you prefer to rent electricity too, or own the future of your energy outright? Choose renting and you are in their hands in terms of what you pay – on an ever increasing scale. Or, choose to use the money you will inevitably be handing over month on month to invest in the future of your own energy. What should you look for in an energy partner? I always recommend checkatrade.com for impartial advice, and that all-important peace of mind. Choose a Microgeneration Certificate
save energy POWERED BY THE ENVIRONMENT
Scheme (MCS) and REAL code member. The REAL code is in place to ensure best practice when visiting a customer’s business or home and the combination of MCS and REAL ensures a company is accredited and able to access the feed in tariff. Invitation As a Chamber member we invite you along to our local renewable energy showroom in Poole.
Mike Davies is the Commercial Director at Save Energy Group in Poole. Call 01202 721188 or email mike.davies@saveenergygroup.co.uk www.saveenergygroup.co.uk Next issue Energy Efficient Hot Water
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March / April 2012
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BH VENUES Photographs from the Royal Collection to mark The Queen’s Diamond Jubilee To celebrate the launch of its new events programme, Bournemouth’s Russell-Cotes Art Gallery and Museum has announced that it is to be one of only two venues in the country to host an exhibition of intimate photographs from the Royal Collection during The Queen’s Diamond Jubilee Year. The exhibition celebrates the royal portraiture of Marcus Adams (1875 – 1959) who, over a period of 30 years from 1926 to 1956, created a stunning photographic record of two generations of the Royal Family. The photographs were mostly commissioned by King George VI and Queen Elizabeth and their daughters, Princess Elizabeth (now Her Majesty The Queen) and Princess Margaret regularly attended Adams’s studio. The Queen’s eldest children, Prince Charles (now
HRH The Prince of Wales) and Princess Anne (now HRH The Princess Royal), also attended on several occasions. “We are absolutely delighted to be chosen to have the Marcus Adams exhibition at the gallery,” said Sue Hayward, Heritage Manager for Bournemouth Borough Council. The exhibition will be at the Russell-Cotes Art Gallery and Museum from June 29th to September 16th 2012. The exhibition is part of a series of events announced this week at the museum which includes “In Conversation” evenings with sculpture Jon Edgar, whose work is featured in the gallery’s current, “Stripped: The Body Beautiful” exhibition, artist David Brooke and Daniel Robbins, the curator of the prestigious
The Queen Prince Charles and Princess Anne, November 1954. The Royal Collection © 2012, Her Majesty Queen Elizabeth II Leighton House Museum in London. There will also be an event to mark the Olympic Torch’s arrival in Bournemouth this year too.
For more information, call on 01202 451806 or visit www.russellcotes.bournemouth.gov.uk
Hotel Miramar Investment Pays Off Bournemouth’s leading three star hotel, the Hotel Miramar continues to enjoy excellent trading figures during these troubled financial times, with bookings already up again this year. As one of the last few remaining hotels under private ownership and family management in the area, the Executive Management team has recently invested over £100,000 in a bedroom and bathroom refurbishment programme. Expertly guided by Hotel Director David Bailey, interior design and soft furnishings have been supplied by Crestwood Southern Ltd, with construction work for the refurbishment carried out by Prestige Building Contractors Ltd. Operations Manager Theo Iakimov said, “I am delighted to say that we are bucking the economic trend, and business is looking good. I think we have found our niche in the tourism market place, and we are continuing 18
BH Business
to invest in Hotel Miramar to make sure that our regular clients keep returning and we attract new guests.” Located with some of the most stunning sea views in Bournemouth, Hotel Miramar has some exciting seasonal forthcoming events planned, including the Summer Festival of Jazz at the Ocean Bar and Terrace, summer al fresco dining offers and of course their
delectable traditional afternoon teas. Theo added, “We have positioned Hotel Miramar as a leading wedding and events venue, plus a hotel where guests can still enjoy quality and personal service. Not only do we invest money, but we make it our business to invest lots of our time. The personal touch is what our customers say they like the most about us.”
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incorporating
Crestwood of Lymington and B&R Contracts are proud to have provided a full Design, Manufacture & Installation Soft Furnishings Package throughout the recent refurbishment of the Bedrooms and Public Areas at the Hotel Miramar. We would like to wish David, Theo and all the team at the Hotel Miramar every success in the future, and look forward to working with them again on their next Interior Refurbishment.
Serving the Hotel & Leisure industry with Contract Soft Furnishings for nearly 20 years Carpets • Wood Flooring • Stone & Ceramics • Amtico • Karndean • Beds • Sofabeds • Headboards • Curtains • Blinds • Wallpaper • Design & Installation
Crestwood of Lymington incorporating B&R Contracts 150 Wellworthy Road, Ampress Park, Lymington, Hampshire, SO41 8JY Tel: 01590 670370 | Fax: 01590 670470 | www.crestwoodoflymington.com For all enquiries please contact Paul Raney, Senior Contracts Manager - paul@crestwoodcontract.com
Experience The Country House Hotel overlooking the bay
Spectacular Views Superb Cuisine
Prestigious Accommodation
East Overcliff Drive, Bournemouth BH1 3AL Tel: (01202) 556581 Web: www.miramar-bournemouth.com
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what’s on
Please book in to all the following events on chamber website www.bournemouthchamber.org.uk
March 4th Cumberland Hotel Wedding Exhibition Cumberland Hotel 11.45am – 4pm
March 13th Beer, Beer more Beer and CHEESE! Bournemouth International Centre 4.45pm
March 23rd Princecroft Willis Post Budget Seminar AFC Bournemouth 8am
March 5th BH Banter Miramar Hotel 6 – 8pm
Tom Badcock, eminent cheese specialist from H&B Foods, London will be presenting a brilliantly entertaining and informative session in cheese and beer matching. Please join BAHA / BCTC in the Platinum Theatre, Windsor Hall at the Hotel & Catering Show.
The Budget is on 21 March 2012 You are invited to join us for a comprehensive analysis Post Budget Seminars Our team of specialists will provide a comprehensive summary of the major changes announced by George Osborne and advise how these will affect you The presentations will be followed by a Q&A session.
Call in for a drink on the way home and make the most of this informal monthly gathering. You’ll be surprised what contacts you can make and you don’t have to be a member to come along. As usual you can pick up the latest copy of BH Business Magazine. March 5th BH Recruitment Clinic @ BH Banter Miramar Hotel 6 – 8pm
The Breakfast Club @ Beales is a relaxed networking event which has proven to be a popular formula with companies who do business in Bournemouth.
BH Recruitment is your Chamber’s specialist employment network offering friendly, approachable, free employment advice. The BH Recruitment Clinic is run on a regular basis at events such as Beales and BH Banter.
March 18th Mother’s Day Lunch Queens Hotel and Spa 12.30pm
March 9th Minute Taking Course Bournemouth and Poole College North Road 9am – 4:30pm Introduction:The accurate recording of minutes is an essential tool in business but is a skill that is often overlooked. The size of the meeting does not matter but the effectiveness of your notes does! Duration: 1 Day Start Day/Time: Friday 9 March 2012 9am-4.30pm. See BCTC web site for more details. March 13th ‘Serving Up First Class Hospitality’ – Question Time Bournemouth International Centre 10:45am ‘Serving Up First Class Hospitality’ – Question Time Get involved, ask questions and support Michael Regenhardt as he joins the first ever Q&A panel at the Hotel & Catering Show, with entrepreneurial hotelier of Hotel Du Vin and Lime Wood fame, Robin Hutson. HR Expert Anita Bower will take questions too.
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March 15th Beales Breakfast Beales Department Store 7.30 – 9am
BH Business
Mother’s Day Lunch Sunday 18th March 2012 A perfect way to show your love...Adults Menu £18.95pp (four course meal) Children’s Menu £7.95pp (three course meal) March 22nd Princecroft Willis Post Budget Seminar Sturminster Newton Exchange 4.30 – 6.30pm The Budget is on 21 March 2012 You are invited to join us for a comprehensive analysis Post Budget Seminars The Exchange, Old Market Hill, Sturminster Newton DT10 1FH (Refreshments will be served) Our team of specialists will provide a comprehensive summary. March 22nd Life Education Wessex Big Quiz AFC Bournemouth 6.30pm The ‘Big Quiz’ Thursday March 22nd 6.30pm. Now in it’s fifth year! The Big Quiz, in aid of Children’s Charity Life Education Wessex, is held at AFC Bournemouth with plenty of parking available. With our very own President, Nigel Hedges, acting as Quiz Master, the evening is sure to be very entertaining! See BCTC web site for entry details.
April 17th Assertiveness Training Bournemouth and Poole College North Road 9am – 4.30pm Using the benefits of assertiveness techniques helps you to portray a more confident and positive approach to your staff and colleagues. Duration: 1 Day See the BCTC website for more details. April 18th Variety Club Quiz Night Iford Golf Club 7pm Help us raise urgent funds for life changing special equipment for four local children plus extra funding so that we can make six teenage boys with Duchene Muscular Dystrophy dreams come true. See BCTC web site for more details. April 24th Diverse Abilities Plus Charity Golf Day Rushmore Golf Club 11.30am – 6.30pm TEE OFF on Tuesday 24 April on the 1st Charity Golf Day This will be a very special golf day, for a very special charity and we hope you can join us. Diverse Abilities Plus are a local charity that provides round-theclock care and support for children Please see the BCTC web site for more details. April 28th The Mayor of Bournemouth”s Black, Gold & Silver Charity Ball Highcliff Marriott Hotel Till late 3 Course Dinner, Music & Dancing. Tickets £45 each or £400 for tables of 10 Tickets available now from Mayor’s P.A., Mrs Hazel Randall 01202 451117 Enquiries to Estelle Wilson estellemwilson@gmail.com
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bH TeCHnOLOGY BoURneMoUth data centRe alMost coMplete Leading data centre and connectivity solutions provider C4L is close to completing phase two of Bournemouth data centre. C4L, a UK-based data centre and connectivity solutions provider, is pleased to announce it has nearly completed the build of phase two at its Bournemouth data centre, and once complete, it will be one of the largest data centres in the South West. The expansion of the Bournemouth data centre will provide an additional 120 racks / 3,000 square feet of space, increasing capacity by two-thirds.
and more applications and services being delivered away from organisations’ own premises, we’ve experienced a high level of demand for phase one of the Bournemouth data centre. So much so that the site reached full capacity within the first six months of it opening. The high level of demand for colocation space at the Bournemouth facility prompted us to commence phase two of the build earlier than anticipated. The facility benefits from exceptionally low latency and excellent resilience as it’s connected to our private network, and at this site we can offer a wide range of IT services. Phase two of the Bournemouth data centre will also create a range of new job opportunities across numerous departments at C4L.”
“Internet infrastructure is becoming increasingly important as more and more organisations become heavily reliant on online services and connectivity in order C4L’s Bournemouth data centre will have the to run their business,” said Matt Hawkins, latest advanced triple level security features, managingbournemouth_mag-advert_FINAL.pdf director of C4L. “With the1 adoption including a biometric entry system with a 26/10/2011 12:55:59 of cloud computing increasing and more man trap, as well as pin code swipe cards
and full 24/7 digital CCTV. The Bournemouth data centre, once completed, will be able to offer colocation space; including quarter, half and full racks up to 32 amp dual feeds as standard. The Bournemouth data centre will also benefit from high levels of monitoring on power and cooling, ensuring maximum resilience at the site. C4L is a data centre, internet and connectivity services provider. As well as owning a high speed fibre network, C4L has a presence in over 40 data centres across the UK and Europe. C4L provides its customers with an all encompassing solution, offering huge cost savings, greater innovation and peace of mind, with a minimum SLA of 99.95%.
Bournemouth Data Centre Award winning internet infrastructure solutions delivered on your doorstep Due to the overwhelming success we've experienced in providing our internet infrastructure solutions locally, we're further expanding our data centre facilities within the Bournemouth area. C
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C4L can handle all your IT infrastructure needs, providing all-encompassing IT solutions at significantly lower costs.
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400,000 Mbps connectivity available
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N+1 resilient structure
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Why not get in touch today to find out more? Call to connect with our team
08000 098 198
www.C4L.co.uk/bournemouth Reliability. Flexibility. Scalability. Stay connected: www.C4L.co.uk /blog /twitter /linkedin
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Face and places Beales Breakfast January 2012
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January’s Beales Breakfast was the darkest and coldest of the Chamber Year (outside), but that didn’t stop the crowds of networkers flocking to the fifth floor restaurant for coffee and some serious early morning business.
Meet the faces 1. Ian Hamilton, Vanda North, David King 2. Teresa Wood, Sophie Morris, Tracey Wood 3. Annette Hawksworth, Katie Hawksworth, Darren Regis-Williams 4. Heidi Cardoza, Laura Martin, Marc Ryan
Showcase Event Hallmark Hotel Members and guests turned out to view the newly refurbished Hallmark Hotel. Wine and Canape’s went down well and some members even went home with newly polished nails.
Meet the faces 1. President Nigel Hedges welcomes longest standing member Ted Smith 2. Alan Mather, Jane Dimmock, Bill Riddle 3. Harriet Jones, Katie Wilson, Alan Tofield, Sue Franklin 4. Lisa Norris, Rob Nichol 5. Simon Head, Darren Northeast 3
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VIEW from the TOP Q&A with Glenigan MD Mike Woolfrey BHB: How old is Glenigan and what do you do nationally? Glenigan: We have been operating for nearly four decades, we will be celebrating our 40th next year (2013). We help companies across the whole construction space win more business. We do this by providing the most up-to-date and detailed construction contract sales leads and market analysis via a multitude of platforms, but most predominately the web (www.glenigan.com). BHB What kind of revenues do you currently turnover per annum and what do you put that success down to? Glenigan: Given that we are part of a wider group, we can’t be overly detailed, but we are multi-million pound turnover business. The company’s ongoing success can be attributed to a number of factors, but simply put, Glenigan is a revenue generating tool. Our customers know that they need to put the right focus and resource behind it, but ultimately it’s a proven model. Construction is undoubtedly a challenged market, but companies will always need to win more business and develop new relationships. That is why Glenigan continues to thrive. BHB: How long have you had an office in Bournemouth? Why here and not London? Glenigan: We have spent all of our operational life in Bournemouth and whilst we are part of a London based company (Emap), we are here for the foreseeable future. February will see a new chapter in our history
as we will relocate from Southbourne to more modern premises on Holdenhurst Road. A move that has really excited our staff. A move to London has its benefits, but this is outweighed by the expertise our local staff have developed and the associated cost benefits (it would be remiss of me to overlook this!) BHB: How many staff are here in Bournemouth and are you offering any career paths ‘locally’? Glenigan: The Bournemouth based team form the vast majority of our 91 strong team. Those that are not based in Bournemouth are frequent visitors. In terms of careers, I think the biggest testimony to this is our average length of service. We also see staff moving across our various disciplines as they seek a new challenge. BHB: What skills do you especially look for? Glenigan: Much of what we do is telephone based, so telephone skills and an inquisitive nature are vital. An interest or background in construction or something connected expands an individual’s appeal. BHB: How do you engage or support other local businesses? Glenigan: Our engagement with businesses is two-fold, both as a supplier and a buyer. In terms of being a buyer, we use local resources for a variety services. These range from technical hardware, recruitment services to specialist web development firms. We have also used a number of local suppliers for elements of our new office refit. 2012 will see Glenigan launch a graduate recruitment scheme in conjunction with Bournemouth University. Glenigan are a social bunch, so if it’s the Christmas Party or a beer to celebrate the Royal Wedding, we are often supporting the local hospitality trade! BHB: What tip can you offer any growing business trying to get through tough times right now? Glenigan: As a business that can be seen as a “nice to have”, it’s vital that you know your return on every pound spent. Be consistent and don’t stop doing the things that you know will pay off in the longer term.
www.bournemouthchamber.org.uk
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faces and places BCTC–BH Banter Greenhouse Hotel
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February’s BH Banter was held at the Greenhouse Hotel, which, as the name suggests is the most “environmentally friendly” hotel in the country.
Meet the faces 1. Wes Hosey, Kaye Crouch, Justin Cohen 2. Sally Pullen, Paul Du Lieu, Lyn Moreland 3. Nigel Soloman, Alice Smee 4. Louise Moody, Ben Mutton, Jo O’Connell
Dance Networking Event Premier Inn
Meet the faces 1. Lets do the timewharp again 2. Prince Tevin, Martin Spooner, Susan Spooner
Premier Inn, Westover road proved to be the perfect venue for the Inaugural Dance Networking. A great turnout and some sharp moves shown by all. This event will take place on the 1st Thursday of every month. 1
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www.bournemouthchamber.org.uk
BH training YOU’RE HIRED! Local MP Conor Burns is construction apprentice for a day. Conor Burns, MP for Bournemouth West, Alderney and Branksome East, rolled up his sleeves during Apprentice Week to become a construction apprentice for the day at the Greendale Construction site at Old Post Office in Bournemouth.
apprenticeships play in providing lasting and successful careers in construction and the benefits quality apprentices bring to employers. We need to continue to support and encourage more young people and employers to participate in and facilitate apprenticeships.It’s never been more important.”
Conor Burns MP with the team enjoying a tea break!
National Apprenticeship Week highlights the talents and skills of apprentices and encourages young people and employers to think about how an apprenticeship could benefit them. To support that celebration and raise awareness the Bournemouth West MP tried his hand at several apprenticeship activities on site.
Greendale Constructions Chris Kane commented: “Apprenticeships are vital to our success. There is simply no substitute to the on-site experience an apprenticeship offers, giving us the opportunity to work directly with a trainee in developing the quality skills we need to deliver ambitious projects from the restoration of Durlston castle to our work here today on the Old Post Office. “I think Conor enjoyed his time on site and hope he can continue to work hard with CITBConstructionSkills and our federation, the FMB, to ensure continued backing for this important industry and the skills we need to grow.”
Roger Stone OBE, Sector Strategy Manager for CITB-ConstructionSkills said: “Apprentices are the lifeblood of the construction industry. I hope that by working with Conor and the Federation of Master Builders, we can encourage employers across Dorset to emulate what Greendale are already doing to train the construction industry’s future workforce for the upturn when it comes.” Greendale Construction, currently working on the redevelopment of the Old Post Office is an ardent supporter of apprenticeships and are currently training apprentices on site, as they have done many times in the past.
Speaking of his experience Conor Burns MP said: “I really enjoyed experiencing first-hand what an apprenticeship involves. I have been campaigning with CITB-ConstructionSkills and the FMB to highlight the crucial role
FOR THE BEST SUNDAY LUNCH IN TOWN. Experience Sunday Lunch ‘Highcliff’ style at the award winning Highcliff Grill. Enjoy sweeping sea views and fantastic food complemented by live music and exceptional service. The perfect Sunday afternoon.
2 courses for £16.00 or 3 courses for £21.50 Includes an aperitif on arrival and coffee to finish. Every Sunday from 1pm until 3pm. To book contact us on 01202 200 800 or visit HighcliffGrill.co.uk for more details.
Now taking bookings for Mothering Sunday and Easter Sunday lunch.
‘Live the Highcliff Style’
HIGHCLIFF GRILL St Michael’s Road, West Cliff, Bournemouth BH2 5DU T. 01202 200 800| F. 01202 293 155
AA Rosette
© Marriott International 2012. Subject to availability. Terms and conditions apply.
www.bournemouthchamber.org.uk
March / April 2012
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BH COACH A Problem Shared? Have you ever wondered why coffee shops are so popular? The answer comes later. If you are a micro-business, a one or twoman company, then it may surprise you that 87% of the UK economy share your business concerns. These nagging questions may be familiar to you. Why is my competitor so successful in promoting his wares and services and I am not? Why has my phone stopped ringing? Where is the next customer going to come from? How can I comply with the latest legislation? How can I possibly improve my business performance?
their performance and become the person they want to be. A second remedy and one to be highly recommended is to go and network. After all, networking is simply mentoring with a glass of wine or a hearty breakfast! So what really is networking? Essentially, it is the opportunity to meet fellow business professionals to establish strong, meaningful relationships based on ’like and trust’. This process takes time but the rewards of friendship, recognition of your talents and an understanding of each other’s business is considerable.
You don’t need to be a big shot or the most The concept of mentoring is just one possible outgoing person in the world to network remedy – share your concerns with a third effectively. Take it a step at a time. Begin with party, a confidant. Mentoring in this instance people you know, at work and in your social could be described as a means to support life and ask to be introduced to a networking and encourage people to manage their own group. There many in Castlepoint 8pm 194x136mm:Layout 1 12/4/11 08:56are Page 1 the Bournemouth, learning in order that they may maximise Poole and New Forest area and most are their potential, develop their skills, improve eager to welcome visitors.
A3060 Castle Lane West
A problem shared is indeed a problem halved, so dip your toe in to the local business networks in Dorset and every business will benefit by meeting, sharing, listening, helping and understanding each other. Success in networking and for your business can be measured by the one-to-one meetings… held in coffee shops.
Martin Spooner, Invest Dorset LLP and a volunteer mentor for www.dormen.org.uk
www.castlepointshopping.com
If you know what you want, get to the point.
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www.bournemouthchamber.org.uk
bH COACH the poWeR of QUestions in sales Asking your way to more profit (part 1) If you’d like to increase the level of success you have both personally and professionally, improving your communication skills will make the difference. How to ask questions as well as when and where to use them in your client conversations are essential skills that the Owner/ Manager of today must acquire to succeed.
Get the tone right! How you ask the question is important too! Make sure you use the right ‘tone’. If your friends can tell if you are unhappy by the tone of your voice, there a pretty good chance your customer can spot it too! You’ll probably find you use a lot of these, naturally. However, start practicing from the list below and experience the difference that good questioning techniques can make in your business.
Open Questions These are designed to be more conversational and help to get opinions or more information from your client, than a simple ‘Yes/No’ response. • Who do you think will win this weekend? • Who will be involved in this process? • Who offers the best deals there? • What do you like most about this product? • What do we do to move things forward? • What do you think of our range? • What does your company do? • What occasion is it for? • What problems do you think this will solve? • Why do you prefer this one over that one? • Why do you feel, it is a good time to change it? • Where is the best place to go for...? • Where do you come from? • How will this work in your home/business? • How do you do it at the moment? • How will changing this effect you/the company? • How will this fit with the budget you have? • How will these new skills improve your sales? • When would you like them delivered?
• Shall I wrap this for you? • Is credit card okay? • Would you like to go ahead? • Will that be all?
Alternative closing questions • Do you prefer the medium or large? • Would you like the red or blue one? • Would you prefer 11am or 3pm? • Will that be cash or credit card? Why not sit down with your team and discuss the kind of questions you need to be asking clients? Other techniques I will cover in part two include: How to use Leading questions, Funnel questions, Probing questions and Rhetorical questions.
If you’d like to see more topics like these in future issues of BHB, let me know. If you’d like a handout sheet or have a question? Email me on: newmediaron@gmail.com or call me on 07939 559540.
Tip: Remember to sharpen your listening skills too! Closed Questions These are designed to lead the customer to a yes/no response or short answers. Sales can easily be lost, if a closed question is used at the wrong time, in the client conversation. • Can I help you? (better to use How can I help?) • Do you need help? • Are you happy with this? • Do we all agree on this? • How many would you like?
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[ t ] 01202 911959 [ e ] hello@cucocreative.co.uk [ w ] www.cucocreative.co.uk [ follow us on ] Facebook and Twitter
BRANDING/ADVERTISING/DIGITAL/MARKETING
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new BCTC New bctc members We warmly welcome the following new members:
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Adelia Television
Dorset Community Foundation
The Tattoo Parlour Cafe
Adrian Butterworth – 07790 037246
Tina Baker – 01202 292255
Caroline Read – 01202 426402
www.adelia.tv
www.dorsetcommunityfoundation.org
www.thetattooparlour.co.uk
Balanced Books
Harold G Walker
Total Bio Solutions
Sharon Berry – 01202 883396
Chris Varney – 01202 203200
Mark Chandler
www.balancedbooksbournemouth.co.uk
www.hgwalker.co.uk
07796 261633
The Bay Interactive
Hill Osborne
TotalClean Solutions Dorset Ltd
Alan Coote
Richard Osborne – 01202 678555
Sebastian Popa – 01202 768580
www.hill-osborne.co.uk
www.totalclean-solutions.com
Beep Ink LLP
Honda of Bournemouth
Tricia Lewis
Jo Armitage – 07850 633942
Stuart August – 01202 541223
Tricia Lewis-Kerins – 01202 460553
www.beep-ink.co.uk
www.hondaofbournemouth.co.uk
www.trishalewis.co.uk
BH Live
Martin Barker Electrical Ltd
Two Counties Property Services Ltd
Elizabeth Symmons – 01202 451868
Paul Barker – 01202 744117
Steven Harris
www.bhlive.co.uk
www.mbelectrical.co.uk
01425 612197
Body in Motion
Neal Butterworth Media
Video Kudos
Anne-Marie Samuel – 01202 720300
Neal Butterworth
Stephen Arnold – 08432 895952
www.bodyinmotion.co.uk
07967 339942
www.videokudos.co.uk
The Bourne Academy
Prevent Pest Control
Jackie Steel – 01202 528554
Richard Browning – 01202 855526
www.bourneacademy.com
www.preventpest.co.uk
Bournemouth Older Peoples Forum
Reach Dance
Brian Tizzard – 01202 771336
James & Becky Woolford – 07896 817454
www.accessdorset.org.uk/4-bop
www.reachdance.co.uk
Business Treasure Hunters
Ross Young Fitness
Pauline Thwaites – 07790 564023
Ross Young – 07595 476256
www.businesstreasurehunter.com
www.rossyoungfitness.com
Chair Squared
SBS Lifts
Ed Lang – 07809 423951
Steve Biddle
www.chairsquared.co.uk
01202 575559
Compatible Cartridge Company
Scribe Tattooing
Christopher Jones – 01202 523231
Simon Read – 01202 421620
www.ccc4u.co.uk
www.scribetattooing.com
The Cremona Hotel
Southern Comfort Travel
Shujing West – 01202 290035
Philip Cubitt – 01258 857011
www.cremona.co.uk
www.southerncomforttravel.co.uk
BH Business
Join us! From Just 19p a day Free Magazine Free Networking Free Intro’s B2B Opportunities Whats On
Apply now
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Are you working with more than one vendor for your office cleaning and supply needs? Having one point of contact for your cleaning service and janitorial product needs not only makes your life easier, but it gives you a better financial deal. At TotalClean, we have your office covered from top to bottom with top quality service and supplies. We will work with you to make sure that the products and services you are buying, and we are using, are the most economical for your needs. TotalClean is a commercial and residential cleaning company servicing the Bournemouth and Poole area. We can help you with: • • • • • • • • • •
Coming up in bH business
Regular office cleaning Medical center cleaning School cleaning Restaurant & Pub cleaning After builder cleaning Carpet and upholstery cleaning Window cleaning Hard floor care Janitorial supplies Residential cleaning
10th - 18th of March
may
Jubilee Issue To celebrate the Queens Diamond Jubilee we’ll be hunting out Bournemouth’s longest trading Businesses and seeing how much (or little) has changed in 60 years.
July
Olympic Issue Follow the route of the Olympic Torch through the town and celebrate our “Business Gold Medallists”. If you have any topical stories or pictures, please email: editor@bhbusiness.co.uk
business
bH
www.bournemouthchamber.org.uk
March / April 2012
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CHAmber eXeCUTiVe final WoRds “I would personally like to thank the all the BCTC Executives that have served in 2011/2012. I started off the year with two Vice Presidents but lost my longest standing one, Steve Taylor, owing to pressure of his own business just twenty-three days into my fourth year as President. It was a great loss but having created two Vice Presidents at last year’s AGM, Mandy Payne was there to support me and cover the events and work on the projects I found I could not attend or had the skill set for ! Our Treasurer, Bill Perkins, who himself was President twice , has been a superb officer but truly the guardian of the flame and crafter of our revitalised web site and mentor of our whole new communications strategies. We have had to increase our Executive number to cope with the growing workload.
Lastly, I would like to thank YOU, the members, for joining in such large numbers and for being so supportive in guiding me and allowing me to be your friend.” The Executive Committee of Bournemouth Chamber of Trade and Commerce is elected annually. This year’s AGM coincides with this magazine’s publication date, so as yet we do
not know the details of the new Executive Members. They will be available shortly on the Chamber’s Website, but in the meantime, should you need to contact anyone in the Chamber please do so through our permanent Secretary; Carol Butler on 01202 372437 or e-mail secretary@ bournemouthchamber.org.uk
Benefits from Membership: - FREE entry into BCTC Membership Directory - Invites to Local Government Affairs committee meetings including presentations and news from tourism
To become a member of the Bournemouth Chamber of Trade and Commerce, complete the form and post to the return address as indicated on the bottom of the form. Membership fees from now to end of 2012. (Fees are based on the number of employees) 1-5 £67 26-99 £108 6-25 £83 100+ £150 Trading name of applicant: Full names of directors, partners or individuals:
- Access to the full BCTC website - FREE BH Business Magazine - Networking and training events - Networking opportunities at the Air Festival - The latest news and announcements - Central Point of contact - News of national and European legislation - Feedback from Traders’ Associations
Name of representative: Description of business: Address:
- Specialist Networks - Access to Council departments and Business Regeneration Unit - Beales Breakfast and BH Banter Networking events - Member’s showcase events
Telephone: Facsimile:
- Feedback from Traders Associations ... and much, much more!
Email:
Please complete this form, detach and send to 1
Website:
Granville Place, BH1 1DP or telephone
Number of employees:
01202 372437
Signature of applicant: Date: I/we apply for admission to membership of the Bournemouth Chamber of Trade and Commerce and, if elected, agree to be bound by
30
- Seminars
By becoming a member you agree to share your contact details with other members, only for the purpose of informing you about their business and any offers they might make you. Addresses and contact details are never passed to
the Rules and Constitution of the Chamber. I/we enclose a cheque for the total amount of £.......... made payable to BCTC, for
non-members and never sold.
membership of the Bournemouth Chamber.
www.bournemouthchamber.org.uk
BH Business
www.bournemouthchamber.org.uk
Great Great rates rates on on our our flexible flexible business business deposit deposit account account Business BusinessSaver Saver25 25
2.0 2.0% % Up Uptoto
**
Gross/AER Gross/AER
* Interest rate is variable. Minimum investment for rate quoted is £350,000. * Interest rate is variable. Minimum investment for rate quoted is £350,000. Rate correct as of February 2012. Rate correct as of February 2012.
Minimum Minimumopening openingbalance balanceofof£5,000 £5,000 Higher Higherinterest interestfor forhigher highersavings savings helping your business funds grow helping your business funds grow No Nointerest interestcharges chargesfor forwithdrawals withdrawals following 25 days written notice following 25 days written notice Moneyfacts Moneyfacts4 4Star Starrating rating
Winner Winner Best Best local local building building society society
Call Callone oneofofour ourefficient efficientand and experienced experiencedteam teamtotofind findout outmore more
0800 0800783 7832367 2367 teachersbs.co.uk/business teachersbs.co.uk/business
We We are are a member a member of the of the Building Building Societies Societies Association. Association. Authorised Authorised andand regulated regulated by the by the Financial Financial Services Services Authority. Authority. Registration Registration number number 156580. 156580.
Code: Code: 435435