We make great neighbors.
TABLE OF CONTENTS OUR PEOPLE ............................................. 3
OUR COMPANY.......................................... 5
OUR TRAINING........................................... 7
OUR WEBSITE............................................ 9
OUR BROKERAGE SERVICES..................11
OUR FULL SERVICE ADVANTAGE......... 13
OUR CORPORATE RELOCATION SERVICES.........................15
“Berkshire Hathaway is built to be forever… it’s true of all the businesses we own. You want to be a part of an organization that’s not looking to sell out next week or next month or next year, or where the place will crumble when the founders leave. In terms of permanence, we can’t be beat. Not only can we not be topped by anyone, we can’t be matched by anyone.”
OUR COMMUNITY..................................... 17
- Warren Buffett OUR TEAM.................................................19
OUR PROMISE..........................................20
You can knock on our door anytime. There are more than 700 of us at home. We see all of North Carolina as our neighborhood. While our name is new, we’ve been doing business here for more than three generations. We have over 700 associates across all three major metropolitan markets—from the Triad, to the Triangle to Charlotte, and everywhere in between. If a customer wants to buy or sell a home in North Carolina, we’re eager to lend a helping hand. After all, we strive to be more than just partners with our customers. The services we provide, the relationships we forge and the care we offer are the reasons We Make Great Neighbors.
OUR PEOPLE
3
We’re supported by the world’s most respected company. But our license plate still reads “North Carolina.” The Berkshire Hathaway name is one that many people know. It’s respected. And we’re proud that it’s part of our identity. But while our resources have grown, the faces around our office are just as familiar as they’ve always been. We have assisted thousands of people in the purchase or sale of a home, which for most of them is the largest single asset they will own in their lifetime. And in the course of doing all that business, we’ve learned the area rather well—after all, it’s also the place we call home. Berkshire Hathaway HomeServices Carolinas Realty, Berkshire Hathaway HomeServices York Simpson Underwood Realty and Berkshire Hathaway Yost & Little Realty are three of the most trusted real estate names in North Carolina. Not only does it mean that home buyers and sellers have a valuable partner at their side, it means we’re here to stay.
OUR COMPANY
5
The tools in our garage are great for building business. Expertise doesn’t come out of nowhere. It takes work, dedication and training. Only then do you get the kind of exemplary service our sales associates are known for. Our clients know it. The peace of mind we extend to home buyers and sellers can be traced back to the tools we offer in each of our offices. There’s our in-house Pathways to Success training system, the David Knox training platform that is exclusive to our company in our markets, our online LearnCenter and in-house CE classes. Other opportunities include the Berkshire Hathaway HomeServices (BHHS) affiliates convention and a top producer conference, training venues available to BHHS associates nationally. Additionally, all of our Managing Brokers are graduates of the Integrity Coaching training provided by Integrity Solutions, which means they are equipped to support our sales associates in exceeding expectations for service and professionalism in everything we do. Because when it comes to tools of the trade, we’re fully stocked.
OUR TRAINING
7
There’s a road leading to each of our listings, and a superhighway that connects them. Today’s home buyer is plugged in. In fact, the Internet is where 90% of customers go for information about the home buying process. So, we built a website to equip buyers and sellers with a host of valuable resources, and we make it fully customizable for every agent. There’s an easy-to-use property search that even works via mobile for up-to-the-minute listings. The website delivers instant notifications on saved properties through our exclusive My Home Finder tool and allows sharing through text, email, Facebook, Twitter and Pinterest. It supplies a free Market Report based on zip codes. What’s more, the site keeps track of current mortgage rates and displays enhanced community information with a click. When it comes to driving website traffic in order to give our listings a competitive advantage, no one does it better. For customers, it’s like having an agent on hand any time they open their computer.
OUR WEBSITE
9
When it comes to finding a home buyer, we know all the popular hangouts. We’ve all heard the saying—selling a house is about location, location, location. It’s still true, but the phrase has more to do with where the buyer is located than the house. That’s why we provide marketing strategies for our sellers that reach prospective buyers on their terms, where they’re searching. The tools we use include targeted online marketing, an expert team of local sales professionals, local print media and, of course, our distinctive yard sign and seal. Additionally, we provide a number of services that are exclusive to our company, including the most comprehensive online platform available, My Home info 24•7!, and the BHHS Luxury Collection marketing program.
OUR BROKERAGE SERVICES
11
We made the home buying and selling process as simple as one. (There is no two or three.) It’s no secret that people prefer one-stop shopping. But it’s uncommon for the term to apply to things like mortgage, title, warranty and relocation. So, we seized the opportunity to do business a little differently than most other firms. Our in-house lender offers a wide array of mortgage solutions at competitive rates. Through Preferred Carolinas Title, customers get the strength and stability of a leading title company. We offer a HomeServices Warranty that supplies coverage from the time of listing all the way through closing for sellers and for the first year of home ownership for buyers. And, our relocation team of professionals assists thousands of clients moving to and from North Carolina each year.
OUR FULL SERVICE ADVANTAGE
13
If you think we’re good at selling homes, wait until you see us move an entire company. Many of America’s leading companies count on us to help their transferees meet their home buying and selling needs. From the word “go,” we are committed to helping our corporate clients relocate their employees. We can handle the big jobs too. Our corporate relocation services can move an employee or an entire company to and from the Carolinas. After all, isn’t that what great neighbors are for—to lend a hand when moving day arrives? Our extensive relocation network is ready to answer the call.
OUR CORPORATE RELOCATION SERVICES
15
If we’re not in the office, look for us at the lemonade stand. The community where we work is the same community we call home. And so, our family makes every effort to give back. Each year, our associates are committed to building a better community by devoting time to a wide variety of civic and charitable organizations. Last year alone, through our support of local food banks, we provided 1.2 million meals to feed our neighbors in need.
OUR COMMUNITY
17
On this team, everyone has a hand in calling the plays. On a sports team, that makes for a messy scenario. But in our office, sharing in the responsibility of offering support is what makes us great. Behind the scenes, our people work tirelessly to ensure that our sales associates can effectively help clients achieve their goals. This is the reality in each of our offices. Because in this business, nothing is accomplished alone; success is something we all contribute to.
OUR TEAM
19
Beyond our name, there are certain qualities that define us—traits, practices, values. There’s our will to exceed expectations for exemplary service and professionalism in everything we do. We build lasting relationships based on trust and care with our clients and the communities we serve. We partner with our associates to create an environment that fosters success and meaningful careers. Most importantly, we exist to redefine home buying, selling and ownership by integrating all the elements of the transaction into a seamless real estate experience.
20
OUR PROMISE
BHHSCarolinas.com
BHHSYSU.com
BHHSYostandLittle.com
Charlotte - Ballantyne Area 3420 Toringdon Way, Suite 200 Charlotte, NC 28277 704-542-1100
Cary 1400 Village Market Place Morrisville, NC 27560 919-859-3300
Adams Farm 5500 Adams Farm Lane, Suite 208 Greensboro, NC 27407 336-854-1333
Charlotte - Lake Norman 7930 West Kenton Circle, Suite 300 Huntersville, NC 28078 704-892-1424
Chapel Hill 404 Meadowmont Village Circle Chapel Hill, NC 27517 919-929-7100
Elm Street 1103 N. Elm Street, Suite 100 Greensboro, NC 27401 336-272-0151
Charlotte - SouthPark 4625 Piedmont Row Drive, Suite 135-A Charlotte, NC 28210 704-364-1580
Durham 921 Morreene Road Durham, NC 27705 (919) 383-4663
Friendly Center 3352 West Friendly Avenue, Suite 122 Greensboro, NC 27410 336-370-4000
Kernersville 500 Pineview Drive, Suite 201 Kernersville, NC 27284 336-996-4256
Raleigh - Cameron Village 311 Oberlin Road Raleigh, NC 27605 919-832-8881
Winston-Salem 110 Oakwood Drive, Suite 110 Winston-Salem, NC 27103 336-768-3300
Raleigh - North Hills 3700 Computer Drive, Suite 100 Raleigh, NC 27609 919-782-6641
©2013 An independently operated subsidiary of HomeServices of America, Inc., a Berkshire Hathaway affiliate, and a franchisee of BHH Affiliates, LLC. Berkshire Hathaway HomeServices and the Berkshire Hathaway HomeServices symbol are registered service marks of HomeServices of America, Inc.® Equal Housing Opportunity