Boosting cashless payment at hospitals

Vuong Dao

BIDV and Gia Dinh People's Hospital launch cashless payment to bring more convenience to people

On 23 July in Ho Chi Minh City BIDV and Gia Dinh People’s Hospital implemented a new system of uniform non-cash payment, contributing to improving the quality of hospital services, reducing waiting time and mitigating the risk of infection.

The payment solution from BIDV emphasises flexibility, utility and ease of use for people compared to more traditional methods. Payments of hospital fees will be updated immediately on the hospital's management software system. This is an entirely new solution which features specific characteristics and high technology content and is superior to the methods previously in place.

The service helps shorten the medical examination and treatment process for patients and their family members. Patients now only need to make one payment before having medical examinations or receiving treatment at clinics, or using the services of hospital

The service offers diverse, modern and secure forms of hospital fee payment, particularly: • Smart health card: The card stores patient information and integrates a hospital fee payment function. Patients can flexibly deposit cash in different denominations to the card according to their medical needs. • Paying via Smart POS: Supports patients and family members to pay hospital fees via various types of bank cards such as Napas domestic debit cards, Visa cards, MasterCard, JCB, UnionPay. • Paying via QRcode: Patients and family members can use BIDV SmartBanking and other banking/intermediary payment applications to scan the QRcode displayed on the hospital bill to pay. • Paying via Kiosk: Patients can proactively pay hospital fees at Kiosks instead of queuing at the cashier desk.

laboratories or pharmacies, without needing to open an account at a bank. Furthermore, there are no transaction fees and no account balance is required, reducing stress as well as the associated risks of paying by cash.

Thanks to the effective integration between BIDV’s payment solution and the hospital’s management system, this solution will provide effective support to the hospital in collecting hospital fees and managing medical records via smart health cards, contributing to the development and modernisation of the payment system and improving the quality of the hospital services.

Hospital director Dr. Nguyen Anh Dung said: “The hospital has been implementing many solutions to improve the quality of medical examinations and treatment, and administrative reform, contributing to increasing patient satisfaction. The successful implementation of non-cash payment solutions at Gia Dinh People's Hospital contributes to increasing convenience for people for medical examination and treatment, reducing time and steps in the medical examination and treatment process, and reducing the workload for the hospital’s accounting and cashier staff.”

Cashless payment is a criterion to evaluate service quality of hospitals

According to Dr. Tran Long, senior executive vice president of BIDV, the successful implementation of cashless payment at Gia Dinh People's Hospital will be a model for BIDV to replicate at other hospitals in Ho Chi Minh City and across the country, creating breakthrough cooperation between banking and healthcare sectors in Vietnam. This marks a strong transformation in the operation of the smart hospital model, contributing to promoting electronic payment in the health sector.

With the digital transformation strategy, experience, and strength in cooperation with hospitals, BIDV is ready to provide the optimal payment solutions tailored to each unit.