BIDV Highlights
Va n Hai
Mrs. Nguyen Thi Quynh Giao, senior EVP (2nd from right) and leaders of units under Retail Banking Group represent BIDV to receive the award
BIDV named Best Retail Bank in Vietnam for the sixth time BIDV has recently been named “Best Retail Bank in Vietnam 2021” by The Asian Banker magazine for its outstanding performance in retail banking at a virtual award ceremony held on 8 April 2021.
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n 2020, banks were strongly affected by the Covid-19 pandemic. Given this challenge, BIDV built a retail strategy associated with the digital transformation strategy to further serve the increasingly diverse needs of customers. BIDV’s retail banking activities in 2020 grew strongly with increased contribution to the bank’s overall performance, maintaining No.1 position in the market by scale and operational efficiency; risk was controlled according to international practice, particularly: Net retail income reached nearly VND20,000 billion (USD870 million), contributing approximately 50 percent to the
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B I D V review
bank’s net income. Pre-tax retail profit contributed 65 percent to the bank’s total pre-tax profit. Individual customer base reached nearly 12 million (more than 10 percent of Vietnam’s population), up 15 percent or 1.5 million new customers. Digital customer base grew sharply with number of transactions conducted via digital channels reaching 210 million, an increase of nearly 40 percent; the proportion of transactions via digital channels increased to 52 percent in 2020 from 39 percent in 2019; cumulative number of BIDV SmartBanking users is now 5.2 million (up 54 percent). The above impressive results are
