Super-fast card opening on SmartBanking

trA nguyen

Since its launching, BIDV SmartBanking has functioned as an e-teller to provide customers with common retail services, including card services with optimal features and quick turn-around time, thereby saving customers’ time and enhancing their experience in the whole journey.

Previously, to perform cardrelated transactions, customers had to visit the nearest branch/ transaction office or ATM, which was very inconvenient and time consuming. Deeply understanding customers’ need to transact anytime, anywhere, in March 2021, BIDV launched BIDV SmartBanking with more than 10 card features, including the two most outstanding ones, which are “PIN change/PIN query” and “Online card issuance”, enabling customer’s selfservice at home.

PIN qUERY AND CHANGE

PIN forgetting is a problem commonly faced by customers, especially with credit cards. In this situation, SmartBanking is a perfect solution when customers can make PIN query or change with just a few simple steps thereon. Cardholders are identified by their ID number and date of birth, making this process totally safe and secure. This is a favorite feature since

BIDV SmartBanking offers a variety of choices for customers

customers not only have a chance to select easy-to-remember PIN, but also save time and money not having to visit the Bank’s counter or ATM.

Change PIN: Completely new feature for international cards, especially VISA cards. For the first time, international cardholders can change their PIN on the App without visiting BIDV’s branch/ transaction office/ATM. The feature also applies to domestic debit cards

These two features can help customers to query their PIN and then change to an easy-to-remember PIN. Remembering a long, complicated and fixed series of number is no longer necessary.

ONLINE CARD ISSUANCE

Customers who have carried out eKYC at BIDV’s branches/transaction offices can use BIDV SmartBanking to register for online issuance of all types of BIDV cards, including international credit/ debit cards and domestic debit cards. Users should update to the latest version of the app to experience this service.

For diversified choices for customers, BIDV offers both physical cards and non-physical cards - one of the latest trends of technology today. As an e-banking app, BIDV SmartBanking allows customers to register and activate their card online, receive a non-physical card immediately or a physical card at their registered address. With enhanced security, customers completely rest assured to use this virtual card without worrying about losing their physical card.