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Boosting productivity with RPA
ngoc Do
Speakers at the DigiTalk on RPA
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Recently BIDV Digital Banking Center held a Digitalk themed ”Improving labor productivity and working innovation with RPA“. The program drew the attention of a large number of staff at BIDV.
RPA (Robotic Process Automation) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. RPA technology helps reduce human resource costs, limit the risk of errors in the production and business process.
Mr. Tran Phuong, senior executive vice president of BIDV, shared that the application of RPA technology helps to free staff from simple and repetitive operations. Therefore, they can focus on researching and developing more in-depth knowledge and skills, thus contributing to improving labor productivity and restructuring BIDV's human resources in a positive direction.
According to Mrs. Tran Thanh Xuan, Deputy Head of BIDV IT Center, BIDV has many advantages in applying RPA technology because it has a team of IT staff who are eager to learn and explore new technologies. Many of BIDV's IT specialists have received UiPath certificates from the leading US technology company. Also, BIDV's IT staffs are also knowledgeable about banking operations. With the advantage of both technology and professional knowledge, BIDV is confident to apply robotics in its operational activities.
Analyzing the conditions for applying RPA at the bank, Mr. Bui Dinh Giap - CEO of FPT Software's akaBot, who has helped businesses to use robotics to increase labor productivity, outlined 3 conditions for the successful application of RPA. Firstly, an enterprise’s operations must not be too complicated but repetitive; secondly, business processes are standardised; and thirdly, selection of experienced units in RPA implementation suitable to the enterprise. Mr. Giap affirmed that the trend of replacing repetitive operations with RPA is inevitable. However, employees should not be afraid that technology will take away their jobs. Those who face technological changes sooner will have advantages in the labor market.
Since 2018, the bank has been the pioneer to apply RPA technology in 2 business areas including customer service and payment. BIDV is currently studying the comprehensive application of RPA, EPN (Electronic Payment Networks), and ECM (Enterprise Content Management) technologies for corporate data management and operational efficiency.
