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BIDV IT: 30 years and looking forward

MInH anH

For 30 years of establishment and development, IT operations at BIDV have made strong and continuous growth, playing an important and decisive role in BIDV's development strategy.

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FROM zERO

Starting from zero, in July 1991 BIDV established a computerization team of 3 staff and 2 computers. To date, the IT & Digital Banking Group has 5 units (IT Center, Technology Department, Digital Banking Center, Business Analysis and Centralized Data Management Center, and Corebanking Project Management Department) which comprehensively manage all IT activities at BIDV. The staff force of the group is over 700 who are well-trained, highly qualified and dedicated. The IT infrastructure system is equipped with thousands of specialized servers, tens of thousands of personal computers and IT equipment. The main data processing center and disaster response center are modernized under international standards. BIDV’s application system includes about 180 software serving all activities at BIDV.

Over the past 30 years, the IT team have grown continuously and taken on deploying large and complex IT solutions/systems under international standards such as payment software, Corebanking....

IT has impacted all aspects of the bank's activities, and changed the perception and habit of staff about IT application in banking activities as well as changing organizational model of the Head Office and Branches. Hundreds of products and services with high IT content developed and deployed by the IT and Digital Banking group have helped BIDV attract more than 12.7 million customers, contributing to the bank’s business performance over the years.

TO FRONTLINE FORCE

BIDV's business development strategy for the period 2021-2025, with a vision to 2030, has set the vision to become a financial institution with the best digital platform in Vietnam and Technology and Digital banking are one of the three development pillars of BIDV.

To achieve the goals and vision of the strategy, the IT & Digital Banking group defines a new role and mission: to play an important and decisive role in BIDV's development strategy, be pioneering, make breakthrough in developing products for the market, and be a competitive strength of BIDV.

BIDV has clearly identified key solutions that need to be implemented to promote the application of IT and implementation of digital transformation for making breakthroughs and solid development, promoting business activities and competitiveness, particularly:

Firstly, develop and implement the IT development strategy to 2030 to ensure that it meets the requirements of BIDV's business development strategy to 2025, with a vision to 2030.

Secondly, build and deploy an overall IT architecture (including business architecture, application architecture, data architecture, and technology architecture) in the open form (Open API, Microservice, etc.), flexibly supporting the development of the open banking model, ensuring the close connection between IT and professional and business requirements.

Thirdly, complete the transformation of the new generation Corebanking system, develop new IT applications and solutions such as AI, Big data, cloud computing, blockchain, Robotics, eKYC, IoT) for business development. At the same time, resources should be utilized for successfully implementing BIDV's digital transformation strategy for the period of 2021 - 2025, with a vision to 2030.

Fourthly, build an ecosystem of banking and financial services, develop and integrate distribution channels to facilitate customers to access and connect with the bank; innovate, prioritize the development of innovative and competitive products and services based on the application of scientific and technological achievements;

Fifthly, build, develop and strengthen the IT infrastructure capacity, use new technology to bolster the system's processing capacity, adapt and be ready to meet requirements for support and business activities; build, manage and operate IT infrastructure according to international IT standards such as Cobit, ITIL.

Sixthly, deploy security solutions, ensuring the ability to monitor, detect and warn early, proactively handle IT risks, paying special attention to ensuring the safety of payment systems, digital transaction channels and data distribution.

Last but not least, consolidate and nurture IT personnel, with a focus on training and developing a team of elite experts in all fields of IT.

BIDV’s IT has been honored by the State, the Government and the State Bank of Vietnam for its achievements and significant contribution such as Labor Medal (third class) to IT Center, Certificate of Merit for Technology Department, ranking No. 1 in terms of readiness for IT application among Vietnamese commercial banks (Vietnam ICT Index) for 13 consecutive years; winning 23 Sao Khue awards for IT applications and products, honored by Asian Banking & Finance Magazine (ABF) as Domestic Technology and Operations Bank of the Year for 4 consecutive years (2015-2018); Outstanding Digital Transformation Bank Award 2020 by IDG, among others.

“We understand that without a team of IT staff who are highly skilled, professional, tech-savvy and have a strong desire for contribution, BIDV would not exist. It is the responsibility of the leadership to nurture this team.”

Mr. Phan Duc Tu, chairman of the Board of Directors, BIDV.

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