The Care Quality Commission Social Care top tips

The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care.

We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61. Here are some tips to help you choose your care.

Social care Top tips

The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.

CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?

Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.

Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive. They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to. 7 CQCIf you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk/home-and-care.

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If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services

department should be able to provide details of approved agencies.

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CQC’s ratings will identify services as: Outstanding H Good ● Requires improvement ● Inadequate ●

This will help you make informed choices around your care.

A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account. Think about whether a home is close enough to family, friends, and community facilities.

Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?

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Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police.

You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.

A new specialist dementia nurse and memory assessment support service is being rolled out across Cheshire after a successful pilot.

It will see the appointment of four full-time specialist Admiral Nurses and one Memory Assessment Nurse to help make a difference to those living with a dementia diagnosis in the county – in Chester, Macclesfield, Winsford and Crewe. There is no cure for dementia, but there is care. Admiral Nurses are continually supported and developed by Dementia UK to provide life-changing support for families affected by all forms of dementia. Admiral Nurses work in hospitals, GP practices and local community services to provide clinical, emotional and practical support that enables people to live more positively with dementia. The service, which will improve diagnosis rates and post diagnostic support, is being provided by Dementia Resource Community in partnership with Dementia UK, the specialist dementia nurse charity. It follows a successful trial in Neston and Ellesmere Port, which was commissioned by Cheshire West CCG and has seen more than 700 families supported. The additional new service, commissioned by Cheshire and Wirral Partnership NHS Trust, launched in Chester last month. Clinical Lead and Admiral Nurse Cathrina Moore founded Dementia Resource Community, a non-profit subsidiary of Chapel House Care in Puddington, Cheshire, to improve life for families living with the impacts of a dementia diagnosis. Cathrina said: “We are delighted to be working with local Community Mental Health Teams and Dementia UK to provide this vital service to people across Cheshire. “There is a real need for this service, particularly because there is often a lot of misunderstanding in relation to the symptoms of neurological disease and the challenges of diagnosis caused by the Pandemic. “Since our first full-time Admiral Nurse started in her role in Chester four weeks ago, the service has already had 31 referrals. “Over the coming weeks, three more Admiral nurses and a Memory Assessment Nurse will be taking on their new roles to cover Macclesfield, Winsford and Crewe.” Bob Cochrane, Regional Account Manager at Dementia UK, said: “The last few years have placed increasing pressure on local services that support families with dementia. This has left many families unable to cope with no one to turn to for support. “This is why we are so pleased to be rolling out further Admiral Nurse services in Macclesfield, Winsford and Crewe to plug this gap and support local families who are urgently in need of this specialist support.” www.dementiaresourcecommunity.co.uk

Cheshire and Wirral Partnership

NHS Foundation Trust

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Chester & Ellesmere Port Summer 2022 OPTIONS A guide to care and independent living

Leaving hospital What’s next? NHS continuing healthcare

Who’s eligible?

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SOCIAL CARE tips Healthcare services

Choosing the right one

Options Chester & Ellesmere Port is published by Octagon Design and Marketing Ltd with editorial contributions from Countess of Chester Hospital NHS Foundation Trust, the CQC, Age UK Cheshire, Alzheimer’s Society and the NHS. The editorial contributors have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor do the editorial contributors endorse any of the products or services.

CARE

Set in the Cheshire village of Puddington and surrounded by beautiful countryside, Chapel House Care has been independently owned and run by the same family for 35 years.

We offer the highest levels of family centred care and comfort in a happy and friendly environment.

Our facilities include: • Individualised care tailored to needs and preferences • Fully trained, kind and experienced staff • Excellent activities programme • A vibrant community • Attractive enclosed garden and countryside setting • CQC ‘Outstanding’ rating • Innovative ideas to enhance people’s quality of life • On-site coffee shop The Chapel House is our 27-bedroom nursing home which provides holistic care for residents with advanced neurological conditions who need 24-hour nurse-led care.

Plessington Court is our 19-bedroom residential care home for those with dementia symptoms who would benefit from specialist 24-hour support.

Please visit our website or contact us today and we will be delighted to share further information Call: 0151 336 2323 • Email: manager@chapelhouse.care Chapel House Care, Chapel House Lane, Puddington, Cheshire CH64 5SW www.chapelhouse.care