Intermediate care

If you are well enough to leave hospital, but need extra support before you can return home or once you are home, the Intermediate Care Team at Cambridgeshire and Peterborough NHS Foundation Trust can help. This is available to residents living in Cambridgeshire.

The Intermediate Care Service is for anyone over the age of 18 who is registered with a GP in the Peterborough area.

Care can be provided in your own home or in any one of the Intermediate Care Units, based at the City Care Centre, Thorpe Road, Peterborough, North Cambs Hospital, Wisbech or Princess of Wales Hospital, Ely or Cambridge Rehabilitation Unit (CRU) in Cambridge.

Intermediate Care is short-term support which aims to enable you to reach your maximum level of independence, through assessment and rehabilitation. The team is made up of nurses, physiotherapists, occupational therapists, GPs, therapy support workers and health care assistants.

The Intermediate Care Unit (City Care Centre) is a modern, purpose-built 34 bed unit equipped with a wide range of facilities, including a gym, and a roof garden.

The unit is made up of single rooms, each with a shower and toilet. All meals are provided, with a large menu to choose from each day. You will be encouraged to wear day clothes. There is also access to a small shop and cafeteria for yourself and visitors.

There is also access to a small shop and cafeteria for yourself and visitors.

Once admitted to the service you will be encouraged to develop goals and work with the team to achieve them. The team will be responsible for discussing how you will manage at the end of your stay and making any onward referrals, for example to social care for a longer term care package. Please note that when a place of care is identified as suitable for your needs, it may not be the nearest facility to your home.

There are similar facilities available for patients that live in Lincolnshire, Northamptonshire and Rutland.

Your experience as our patient at Peterborough City Hospital and Stamford Hospital

Tell us about your experience in our hospital. Your feedback is very important to us. You can tell us what you think in various ways:

• Complete the patient feedback card that will be given to you on the ward. What you tell us about your hospital stay will be used to improve the experience our patients receive in the future. We would really appreciate you taking the time to fill out the ‘I Want Great Care’ questionnaire and handing it back to a member of ward staff before you go home.

• Alternatively, you can provide online feedback via the I Want Great Care website. (www.iwantgreatcare.org)

• If you have a concern or complaint that has not been addressed by the ward team, or if you want to pass on praise or good comments about your treatment, please contact our Patient Advice and Liaison Service (PALS). The PALS team is located at the desk at the bottom of the lifts in the main atrium at Peterborough City Hospital. They can be contacted by telephone on 01733 673405 (between 8.30am and 4.30pm, Monday to Friday) or via email: nwangliaft.pals@nhs. net. Alternatively, you can write to them at: PALS, Department 003, Peterborough City Hospital, Edith Cavell Campus, Bretton Gate, Peterborough, PE3 9GZ.