Welcome to August’s Big Furniture Group Magazine ”

This month features our ‘Awards Special’ where we share the winners of our Big Furniture Awards, as voted by the industry. It’s great to see so many sending in pics with their award. Congratulations once again to all the winners. You will also notice the award winning theme throughout the magazine, where we spoke to a number of winners on their latest developments in our bumper awards issue.

In another feature special, we recap our recent visit to Swedish bed and furniture manufacturer DUXIANA, who pulled out all the stops when taking us through their three factories. We even got to try our hand at a bit of manufacturing –although it’s probably best I stick to the day job! Read our full review on page 72. In another interview special, we spoke to Tobin James, Managing Director of TEMPUR® UK, who talked about their recent product launch and how they are going to change the bed industry once again.

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2 Jordan Street, Knott Mill, Manchester, England, M15 4PY

Print: Buxton Press

ISSN No: 2753-3387

Copyright © Big Furniture Group 2022

Issue No: 12

No part of this publication may be reproduced without the specific prior written consent of the publisher. Big Furniture Group Ltd accepts no responsibility for variations in colour reproduction and cannot be liable for the safe custody or return of any solicited or unsolicited material. We are committed to producing a true, factual, fair and unbiased publication through the editorial content within and takes appropriate measures to do so. Big Furniture Group Ltd reserves the right to edit any content other than advertisements, with the editor’s decision being final. All material submitted for inclusion in Big Furniture Group is done so entirely at the owner’s risk. Advertiser information is accepted in good faith and Big Furniture Group accepts no responsibility in in adverts appearing in the magazine, and do not necessarily reflect the publisher’s views. Contributors are advised to keep copies of all material submitted.

In the BFG hotseat this month is Chris Townsley, Operations Director at Harrison Spinks, who discussed his role at the business, sustainability and why educating people in this area is crucial. As for the other regular, Laura James, an exclusive own brand manufacturer and retailer, talks about recent investments and why delivery shouldn’t necessarily be free.

Our Bed Expert, Vic Smith, is back for another insight into the beds industry, while our Letter from China returns with some more helpful tips when sourcing from the country. As for our Green Retail sustainability-focused feature, we concentrate on Wayfair’s green credentials following the release of their recent Sustainability Report.

We also spoke with independent retailer Toons on their latest own-brand product launch, as well as customer experience pro, Jonathan Creese at Gillies, who shares an update on how his initial plans have been implemented since we last spoke and what’s next in the company’s customer journey. You’ll find our recap of the Irish Furniture & Homewares Show, an investigation into online retail furniture performance and recent investments at retailers including Leekes and Home World, plus much more.

To wrap things up, our Big Question this month is focused on reviews, while Furniture Sales Solutions talks about KISSing the customer – but not quite that up front and personal.

That’s enough from me, so enjoy our latest magazine. Oh, and if you have any news you want to shout about or if you’re keen to get involved in our Retail Focus and Big Interview features, drop me an email on dan@bigfurnituregroup.com We’d love to share your story.

Big Interview Chris Townsley

Operations Director at Harrison Spinks, talks about his role at the sustainability and why educating people in this area is crucial.

Laura

We share inside access following