Global Contact Center Market Size, Trend, Analysis, Report, Research, Technology, Opportunity and Forecast 2014-2018
About Contact Center A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. It helps client firms to increase their operational efficiency, enhance customer experience, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run. TechNavio's analysts forecast the Global Contact Center market will grow at a CAGR of 8.81 percent over the period 2013-2018. To Get details: http://www.bigmarketresearch.com/global-contact-center-2014-2018market Covered in this Report This report covers the present scenario and the growth prospects of the Global Contact Center market for the period 2014-2018. The Global Contact Center market is categorized by two main segments: Hosted and On-premises. The report covers the Americas, the EMEA and APAC regions; it also covers Global Contact Center market landscape and its growth prospects in the coming years. TechNavio's report, the Global Contact Center Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also includes a detailed discussion of the key vendors operating in this market and their market shares.
Key Regions • Americas • EMEA • APAC Key Vendors • Avaya • Alcatel-Lucent • Cisco Systems • Huawei Technologies Other Prominent Vendors • Aastra • Altitude • Aspect • Fujitsu • Genesys • HP • Interactive Intelligence • NEC • Noble Systems • Oracle • ShoreTel • Siemens Enterprise Communications • Toshiba Key Market Driver • Growing Role of Advanced Communication Technologies • For a full, detailed list, view our report Key Market Challenge • Attrition • For a full, detailed list, view our report Key Market Trend • Growing Popularity of Social Media • For a full, detailed list, view our report
Key Questions Answered in this Report • What will the market size be in 2018 and what will the growth rate be? • What are the key market trends? • What is driving this market? • What are the challenges to market growth? • Who are the key vendors in this market space? • What are the market opportunities and threats faced by the key vendors? • What are the strengths and weaknesses of the key vendors? Table Of Content: 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Service Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.2 Market Size and Forecast 07. Five Forces Analysis 08. Market Segmentation by Technology 09. Global Contact Center market by Deployment 09.1 Global On-premise Contact center market 09.1.1 Market Size and Forecast 09.2 Global Hosted Contact center market 09.2.1 Market Size and Forecast 10. Geographical Segmentation 11. Trend of Technologies used in Contact Centres 12. Geographical Segmentation 13. Buying Criteria 14. Market Growth Drivers 15. Drivers and their Impact 16. Market Challenges 17. Impact of Drivers and Challenges 18. Market Trends
19. Trends and their Impact 20. Vendor Landscape 20.1 Competitive Scenario 20.2 Market Share Analysis 2013 20.3 Other Prominent Vendors 21. Key Vendor Analysis 21.1 Avaya 21.1.1 Key facts 21.1.2 Business Description 21.1.3 Business Segmentation 22. Key Vendor Analysis 22.1 Cisco Systems 22.1.1 Key Facts 22.1.2 Business Overview 22.1.3 Business Segmentation by Revenue 2013 22.1.4 Business Segmentation by Revenue 2011-2013 22.1.5 Geographical Segmentation by Revenue 2013 22.1.6 Business Strategy 22.1.7 Recent Developments 22.1.8 SWOT Analysis 22.1.9 Strengths 22.1.10 Weaknesses 22.1.11 Opportunities 22.1.12 Threats 22.2 Huawei Technologies Ltd. 22.2.1 Key Facts 22.2.2 Business Overview 22.2.3 Business Segmentation by Revenue 2013 22.2.4 Business Segmentation by Revenue 2012 and 2013 22.2.5 Sales by Geography 2013 22.2.6 Business Strategy 22.2.7 Recent Developments 22.2.8 SWOT Analysis 22.2.9 Strengths 22.2.10 Weaknesses 22.2.11 Opportunities 22.2.12 Threats 22.3 Alcatel-Lucent 22.3.1 Key Facts
22.3.2 Business Description 23. Other Reports in this Series
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