Why Patient Feedback is Important? Improvement requires awareness. Changes can only be made when administrators are aware of the problems facing their organizations. Therefore, measuring the quality of health care is a necessary step in improving health care quality. Quality measures in medical practices can take many forms and evaluate care across the full range of health care settings from doctors’ offices to imaging facilities to hospital systems. Quality measurements can be used to improve health care by: • • • •
identifying what works in health care—and what doesn’t—to drive improvement; holding health care providers accountable for providing high-quality care; measuring and addressing disparities in how care is delivered and in health outcomes; and helping consumers make informed choices about their care.
Quality measures generally fall into four broad categories: 1) 2) 3) 4)
Structure Process Outcome Patient Experience
Each type of measure addresses a key component of care.
Patient Experience Measures CAHPS Clinician & Group (CG-CAHPS) has come up with survey standards for Medical Practices.
To ensure that survey results are comparable across users, every CAHPS Health Plan Survey starts with a consistent set of "core" items that is used by every system. Users can then customize their survey by adding supplemental items.
Quantitative research techniques such as surveys enable the gathering and analysis of a large number of views about certain issues. They generate numerical data which analyzes the number of people share similar beliefs. Think of quantitative research as a math problem. Pure numbers are used to find out how many times a measurable result occurs. Qualitative research, on the other hand, is an open ended essay question. It explores anecdotal evidence for patterns and insight. Approaches such as focus groups and interviews are examples of qualitative research. They provide an in-depth examination of views and opinions and provide stories and narratives from the people taking part. It is important to select the most appropriate method for your task. Conclusion ‘Good Patient Experience’ and ‘Good Clinical Quality’ go hand-in-hand. Improving patient experience increases employee satisfaction, and improves employee retention rates. Check out our Patient Survey based on CG-CAHPS and HCAHPS Hospital Survey (often referred to as HCAHPS or Hospital CAHPS) asks people about their recent experiences with medical care: http://digitalmarketingsapiens.com/healthcare/patient-survey/