We’re looking forward to welcoming you…

It’s easy to find us

Main entrance address

Hurst St, Southside, Birmingham, B5 4TB.

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We are easy to find and centrally located. The Arcadian Car Park (Bromsgrove St, B5 6NU) opposite our main entrance has disabled parking with access to street level.

Check Transport for West Midlands website tfwm.org.uk for details on public transport routes, or call Traveline on 0871 200 2233 (fees may apply). Both New Street and Moor Street train stations are very close and well signposted. Many bus routes and the West Midlands Metro pass very nearby, and we are well-served by taxi ranks.

Please note

Tickets are sold for the use of the buyer only (and their party) and are not to be resold under any circumstances. We reserve the right to cancel tickets and refuse entry without refund if this condition is breached.

How to book

You can book or reserve tickets, become a Friend, reserve a table in our lounge areas, make a donation or just ask us a question.

• Tickets and information 0844 338 5000 (calls cost 4.5p per min plus your phone company’s access charge).

• Our ticket sales counter at the theatre opens no later than 1 hour prior to performance and closes 30 minutes after the show starts. It is closed on non-performance days.

• Our ticket sales phone lines are open 10am – 6pm Mon – Fri. They are closed on weekends and bank holidays.

• Choose your own seats online (to a maximum of nine tickets per performance): birminghamhippodrome.com

• Select your own seats may not be available on busy onsale days to help manage website demand.

• Organise a group booking on 0844 338 7000 (calls cost 4.5p per min plus your phone company’s access charge). Mon – Fri, 10am – 5pm.

• We offer a post-purchase enquiries only line on 0121 689 1070.

• For enquiries about accessibility, please use the Access phone line on 0121 689 1060

NB: For staff training and maintenance, from time to time we may change our opening hours, and occasionally we monitor calls.

Payment

• We accept most major credit and debit cards. We don’t accept American Express. After payment, we’ll send e-tickets no later than 2 weeks before a performance date unless booked within that period.

• Unfortunately we don’t accept SOLT Theatre Tokens, but you can buy and redeem our own Birmingham Hippodrome Gift Vouchers.

• When you come to the theatre, please note we are now a cashless venue.

Privacy Policy

We regularly update our privacy policy to comply with the latest regulations. You can change your preferences at any time by contacting us online, by post or by phone. See birminghamhippodrome.com/privacypolicy.

Donations

When booking tickets, please consider making a small donation. As a charity we continue expanding our community projects, access initiatives, and education work. Donations may be eligible for Gift Aid at no extra cost to you.

Conditions of sale

Full terms and conditions are available at birminghamhippodrome.com or you can call us on 0844 338 5000* and just ask one of our friendly team.

Booking Protect

We are pleased to offer refund protection on your booking through our partners Booking Protect; allowing you to apply for a full refund on your order should anyone in your party be unable to attend due to unforeseen circumstances. Protection covers injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions on our website.

Children

We want our productions to be enjoyed by everyone, but very young children can get bored or easily upset by special effects. This is why, unless otherwise stated, we don’t admit children under 3 into our main house performances. See individual show pages or the website for more detailed age guidance.

For family shows, young children are welcome and we always indicate any terms or prices for babes in arms (18 months and under). Please book babes in arms in advance on 0844 338 5000.*

Everyone admitted to the theatre needs a ticket. Under 16s must be accompanied by an adult so we know they are safe.

Access

• Assisted Performances: for dates of relaxed, audiodescribed, captioned or BSL interpreted performances, please see the show pages or refer to the diary on pages 37/38.

Visit birminghamhippodrome.com or call our Access phone line on 0121 689 1060 for further details.

• Visually-impaired: Guide dogs are very welcome in the theatre and can be looked after by staff during performances. Should you require a seat close to entrances, please ask when booking. Please let us know when booking if you need any help. Please book your guide dog in with Ticket Sales in advance of your visit.

• Deaf, deafened and hard-of-hearing: if you’d like a receiver, just ask at Access Assistance Desk, located at our main entrance. We can arrange seats close to the signer or caption board for BSL interpreted and captioned performances.

• Impaired mobility: Automatic doors and lifts are available for wheelchair users and we have wheelchair positions both in our main auditorium and Patrick Studio. We have accessible unisex and ambulant disabled toilets on all levels, plus low-level counter service.

Toilet facilities

To ensure everyone’s welcome at Birmingham Hippodrome, in common with an increasing number of public places, we’ve introduced all gender toilets on Level 4. We also have accessible toilets, family friendly toilets and baby-changing facilities available for all genders. Designated Male toilets and Female toilets are still available and easily accessible on all other floors.

Enjoy your next visit!

Whilst every effort is made to ensure the accuracy of this information, changes may occur.

A note on ticket prices, discounts and charges

• All ticket prices listed in this brochure and elsewhere are subject to change at any time.

• In response to demand we may adapt prices, seating areas and discounting, and availability of concessions or discounts may be limited at our discretion.

• Check online at birminghamhippodrome.com or call us on 0844 338 5000* for current prices.

• Tickets for selected events may include a levy retained by Birmingham Hippodrome.

• We will always endeavour to keep discounts as generous as possible so that no bookers are at a disadvantage. Discounts vary, cannot be combined nor applied retrospectively, and may be restricted or limited. They are generally available on presentation of valid ID, and our range includes: 18 and under or 65+, full-time students, selected Hippodrome memberships, benefits claimants, groups of 8+ or 10+ upwards, school and youth groups, those with access or disability needs, plus occasional early booking discounts or special offers.

• Charges vary with other agents selling on our behalf. We regularly use Ticketmaster and other well-known agents. You are advised to check their charges when booking.

• We have several 0844 telephone numbers. *Calls cost 4.5p per minute plus your phone company’s access charge.

Stalls Stage

Please note: This diagram is a guide and not an accurate representation of seating positions. Stalls Rows A – D are not used for Opera and Ballet performances. Other variations may apply due to technical reasons. Whilst every effort is made to ensure the accuracy of this information, changes may occur.

Artistic Director & Chief Executive Officer: Jon Gilchrist

Birmingham Hippodrome Theatre Trust Limited

Registered Charity No. 510842

Due to potentially restricted views of the stage and the technical requirements of specific productions, boxes may be unavailable to purchase. They are often made available for sale closer to the time over the phone only. If you would like to enquire about a box for a specific performance, please contact us on 0844 338 5000*.