OpenText - February 2023

How data is unlocking the power of information

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With its information management solutions, OpenText enables organisations to reduce risk, cut costs and grow revenue, and gain an information advantage

Founded as a project out of the University of Waterloo in Canada in 1991, OpenText has grown into the global market leader for Information Management, empowering its customers to organise, integrate and protect data and content as it flows through business processes inside and outside their organisation.

OpenText provides hundreds of products including enterprise content management, digital process automation, security and AI and analytics tools to a range of audiences, from small and medium businesses to enterprises and governments.

“One of the things that we offer is a very robust cloud services business where a lot of our products are either on the business network or our cloud services business,” explains Anthony Lloyd, VP of Technology Services at OpenText, who is responsible for all of OpenText’s infrastructure operations and financial reporting for corporate IT, covering everything from data centres to networks, storage and compute service desk, end-user services, and support.

“Those products are online and available as a Software-as-a-Service (SaaS) solution, or in our public cloud or in the private cloud,” says Lloyd. “We are also continuously expanding our portfolio and trying to find ways to develop or implement more solutions that will allow us to bring greater value to the world.”

The need to digitise data

The world is becoming more data-hungry. In 2018, the total amount of data created and captured in the world was 33 zettabytes (ZB). By 2025, Statista predicts this number will soar to 181ZB.

Built on a groundwork of automation, connectivity, integration and insight, organisations now have an unprecedented ability to create, capture, manage and make sense of this new mass of information. Only with this data can businesses see the whole picture, allowing them to make better decisions faster, establish cultures of collaboration and master modern work, while building a connective ecosystem between partners, vendors, customers and employees.

“Today, a lot of companies are still paper bound, so they may have filing cabinets or

“We are also continuously expanding our portfolio while trying to find ways to develop or implement more solutions that will allow us to bring greater value to the world”

ANTHONY LLOYD VP OF TECHNOLOGY SERVICES, OPEN TEXT

EXECUTIVE BIO

ANTHONY LLOYD

TITLE: VP OF TECHNOLOGY SERVICES

LOCATION: WEST NEW YORK

Anthony leads the Technology Services team and has more than 20 years IT leadership experience. His background includes leadership roles spanning multiple industry sectors including pharma/healthcare, finance, entertainment, internet, high tech and ed/pub.

Anthony is a USAF veteran, where he obtained his education in Satellite Communications Engineering. His hobbies include playing basketball, bike riding and cooking.

The industry’s most complete SASE solution with ZTNA 2.0

Palo Alto Networks Prisma SASE is the secure foundation for IT to scale at the speed of business.

It protects all users and locations with

OpenText unifies networking and security with Palo Alto Networks Prisma SASE

With hybrid working the new normal, network security must evolve. Solutions such as Palo Alto Networks’ Prisma SASE can help businesses secure their future

For global software and managed services provider OpenText, infosec plays a hugely important role. Providing personal, public and private cloud-hosted solutions to customers from small and medium enterprises all the way through to governments around the world, protecting users’ data is vital.

“Because of the nature of our business,” explains Anthony Lloyd, VP of Technology Services at OpenText, “it’s vital that we have not only a secure network infrastructure, but also have very secure processes around validating users with access to our environment.”

Launched by Gartner in 2019, the cybersecurity concept Secure access service edge (SASE) features five core capabilities - Secure Web Gateway, CASB, Zero Trust Network Access (ZTNA),

Firewall-as-a-Service and SD-WAN - converged into a single, cloud-delivered service model.

“Not all SASEs are created equal,” comments Jason Georgi, Field CTO for Prisma Access and SASE at Palo Alto Networks. “Our approach to SASE is pretty simple. It’s about connecting users anywhere they work to any resource, whether they’re in the data centre, cloud, VPCs, SaaS applications or the web.”

As Lloyd comments, one of the benefits of OpenText utilising Palo Alto’s Prisma SASE solution is the flexibility it offers. “As we continue to grow by acquisition globally,” he says,” that flexibility allows us to simplify the whole process for granting and removing access as we need, whether that is to facilities, to organisations, or to individuals.”

In today’s uncertain business environment, organisations are increasingly transitioning to SASE solutions. Gartner expects that by 2025 at least 60% of enterprises will have explicit strategies and timelines for SASE adoption, up from 10% in 2020.

“SASE is not a one-trick pony for one particular thing that you need to solve,” Georgi concludes. “You now have this platform that is able to take on these other use cases while reducing administrative overhead, giving you consistency around access control policy. In today’s world of hybrid work and hybrid cloud, SASE is the way to provide consistent security and user experience, enabling IT to implement their cybersecurity strategy in a holistic way.”

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40 of the

50 largest supply chains run OpenText

they may have reams of papers that are stored in a repository,” Lloyd comments. “Trying to find that data in a short period of time – whether you need to be able to research it, distribute it or report on it – becomes a very challenging task.

“Our platforms and solutions allow you to simply digitise that data to be able to then manipulate it as you need to in a very short period of time so that you don't have to go through all of those manual efforts and processes,” he adds. “It reduces your cost, it expedites your ability to use the data as you need to, and it also allows you to protect it because you're not sitting on paper that can be destroyed. We

can protect it and make sure that you have that data for whatever timeframe you need.”

By utilising the power of OpenText’s information management platforms, organisations can reduce risk, cut costs and grow revenue, all while gaining an information advantage.

The information advantage means harnessing the power of information and managing it securely, intelligently, and as a whole, rather than in parts. It is attaining tactical, operational and strategic advantages over competitors using information systems, processes and influence.

“We simplify your ability to not only keep that data securely, but also we allow you to be able to parse that data, obtain the information out of it that you need to categorise it and be able to manage it and distribute it very quickly,” explains Lloyd. “Depending on which of the tools we have that you may choose to use, we have a lot of flexibility in our ability to do that.”

Thanks to a partnership with hybrid cloud data services and data management company NetApp, one of OpenText’s premier partners, data is now available ‘on tap’, anywhere. As Lloyd explains, the cloud strategy with NetApp is a core function of the business.

“We have adapted NetApp solutions, not only in our prior data centres but also in our new colocation facilities as well as in our public cloud and private cloud solutions,” he comments. “Part of what NetApp brings to the table is the ability to have that data on tap anywhere and the ability for us to use and manipulate that data – whether it's on-prem or in the cloud – and simply get it to where we need to have it safely and securely.

“As we continue to scale our environments, the NetApp solution scales with us,” says Lloyd. “It's a core function and a core key piece of technology that continues to grow as we grow.”

“Our platforms and solutions allow you to digitise data to be able to then manipulate it as you need to in a very short period of time”

ANTHONY LLOYD VP OF TECHNOLOGY SERVICES, OPEN TEXT

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Partners powering business

Like so many organisations, OpenText’s strong relationship with its partners is key to its ongoing success.

“Our partnerships power our business,” Lloyd says. “Our partners are why we can be successful.”

One such partnership of note is with digital solutions and services provider Presidio, which enables OpenText to find the best solutions through a proactive approach.

“Presidio really is a partner from a Value Added Reseller (VAR) perspective,” Lloyd explains, “but they also are a partner in assisting us in finding the right solutions and the right options.

“They partner with us in helping us find the right solutions, and proactively reach out to us when they have come across solutions

NetApp enables us to successfully run our high-performance, mission-critical, stateful applications in a reliable way in Google Cloud.”

“

Anthony Lloyd VP Technology Services at OpenText

“Everybody is really focused on understanding the benefits of the cloud. There is sales’ speak, and then there's reality”

ANTHONY LLOYD VP OF TECHNOLOGY SERVICES, OPEN TEXT

OpenText: How data is unlocking the power of information

that may be a benefit to us that we haven't considered,” he adds. “One of the things that you see in a partnership is that when you have that proactive interaction, it’s not just about looking to make money off of you, but looking to find ways to help you grow and scale your business in a more cost-effective, efficient manner.”

As Lloyd describes, OpenText’s partnership with Palo Alto Networks is one of the key underpinnings for the organisation’s next-generation network implementation. Using a range of Palo Alto’s solutions is enabling OpenText to grow without compromising security.

“We're using Palo Alto’s Prisma SD-WAN and Prisma Secure Access, Secure Edge (SASE) solutions to really allow us to have a zero-trust environment to access all of our systems, applications and networks, globally, with minimum latency and maximum security capabilities,” he comments.

“It really is a seamless end-to-end, 24/7 managed, operated, and then triage and support solution around our global fully redundant SD-WAN that we're implementing,” Lloyd adds. “We use their firewalls, we're using their Prisma solution, and that is a technology stack that allows us to really scale this business and grow very rapidly as we continue to acquire companies because of the ease of integration and for us to be able to scale it because of its cloud nature.”

Moving to the cloud has clear benefits for many organisations, with improved flexibility and scalability. However, as Lloyd explains, it’s critical for organisations moving their businesses into the cloud to go into the process with their eyes open.

“Everybody is really focused on understanding the benefits of the cloud. There’s sales speak, and then there's reality. I think that folks are realising that

going to the cloud is not just something that you do trivially – you have to perform the proper level of applications’ analysis and remediation to do it successfully and costeffectively. If you don't do that, the cost can become astronomical.

“The flip side of that is, for those applications that you do place in the cloud, the key is how do you make sure that you're maximising your capabilities to protect that data?” Lloyd says. “The more open you are to letting people have access to your systems, the higher the risk is of being compromised. As we continue to expand our footprints further out and allow anyone from any device, from anywhere, to have access to our data, having things like SASE, as well as enhanced abilities for AI and machine learning, to isolate any type of device in the environment that could be vulnerable is paramount.”

Growing by acquisition

For OpenText, the future's looking bright, with more acquisitions on the horizon and busy times ahead.

“I joined in September of 2021, and in the first year I was here, we had four acquisitions,” Lloyd says. “Being busy is good. It’s also an opportunity where you can continue to refine your capabilities and skills.

“When you buy a company, everyone is different. The requirements around integrating those companies – being able to successfully look at those environments and determine how we can quickly and effectively meld them into us, migrating them to our solutions and our platforms – really become something that you continue to get better at. sometimes they're smaller, sometimes they're larger, but each of them has their own nuances that you have to navigate.”

In August 2022, OpenText announced it had agreed to acquire Micro Focus, one of the world’s largest software companies, in a deal worth US$6bn. And, with a target set by OpenText CEO Mark Barrenechea to double the size of the company in three to five years, there no doubt will be more acquisitions to come.

“We grow by acquisition,” concludes Lloyd. “We are constantly looking to find ways to expand our product portfolio and to increase our capabilities of value to all of our customers, regardless of whether they be small to medium businesses or enterprises or governments. That is an ongoing march that we step to on a daily basis, and that's something that's going to continue for the foreseeable future.”

“We are constantly looking to find ways to expand our product portfolio and increase our value capabilities to all of our customers”

ANTHONY LLOYD VP OF TECHNOLOGY SERVICES, OPEN TEXT

90% of Fortune 100 companies are OpenText customers