2 ingenovishealth.com September 2022
ATTRITIONPROVIDERHEALTHCAREHEALTHINGENOVISSTEMS ingenovishealth.com 3 INGENOVIS HEALTH
4 ingenovishealth.com INGENOVIS HEALTH
2021 wasIngenovisyearHealthfounded ingenovishealth.com 5
"Adaptability is the most important quality in a leader," says Valdez. And it is this attribute that Valdez became a firm proponent of when Fastaff and U.S. Nursing, the two brands he was running, received their first COVID-related orders in February 2020. Immediately following this, orders began to escalate rapidly; meanwhile, quarantine and isolation mandates started sweeping across the US, as they did throughout the rest of the world.
In recent years, the healthcare landscape has changed, as have the conditions for providers, adding to the burden of unparalleled mental stress experienced by all health and social care staff.
6 ingenovishealth.com INGENOVIS HEALTH
Ingenovis Health’s professional support for healthcare staff
Valdez, who has honed his leadership and business skills across the healthcare, human
To design and deliver this industry-leading program, Ingenovis Health drew on a wealth of experience from across the organisation – particularly frontline caregivers – and followed a philosophy of listening and caring. Serving others in the healthcare industry at Ingenovis Health
To care for the providers in the midst of this strain, leaders like Bart Valdez, CEO of Ingenovis Health, recognise that that means the staffing industry needs to change as well, providing enhanced care that may not have been necessary before on such a wide scale.
committing unprecedented resources and focus to the mental wellbeing and career development of nurses, doctors and healthcare professionals in their ecosystem through the introduction of the Ingenovis Health ACT program.
"We had to quickly move from an officebased support team to fully remote, while still fulfilling 3-4 times our regular order volume. It meant having to rapidly adapt to new working conditions amid a massive escalation of business."
Bart Valdez assumed the position of Chief Executive Officer for Fastaff and U.S. Bart Valdez TITLE: CEO COMPANY: INGENOVIS HEALTH INDUSTRY: HEALTHCARE LOCATION: FLORIDA, US “Our focus is to get a holistic approach through advocacy of hearing theirworkershealthcareandbuildingcareer” BART VALDEZ INGENOVISCEO, HEALTH
Denise Triba brings more than 20 years’ experience in human resources to Ingenovis Health. She has Denise Triba TITLE: CHIEF HUMAN RESOURCES OFFICER INDUSTRY: HR LOCATION: DENVER, US “I really believe that you come to healthcare to make a tothroughdifferencebeingableserveothers” DENISE TRIBA CHIEF HUMAN RESOURCES OFFICER, INGENOVIS HEALTH INGENOVIS HEALTH 8 ingenovishealth.com
they had to adapt multiple systems and provide enhanced benefits for both staff and patients while in the eye of the pandemic’s storm. Now, however, they are fully committed to the implementation of the ACT program and its aim to help providers grow, thrive and advance in their careers.
“The purpose of the ACT program is to provide the industry’s best employee capital and healthcare innovation industry, leads a family of six brands under the Ingenovis Health family umbrella, designed to meet the expanding needs of contingent workforce solutions at a time when demand is high and supply is at its lowest.
Ingenovis Health Executives like Denise Triba, Chief Human Resources Officer, found
Acknowledging that the healthcare system was fragile prior to COVID-19, Valdez nevertheless notes that there was no way to predict how a worldwide pandemic would decimate an already-precarious clinical workforce. "There's been a chronic shortage for many years," says Valdez. "Then, COVID19 hit; it exposed and accelerated all those weaknesses throughout the system."
"I believe that you come to healthcare to make a difference through being able to serve others," says Triba. "That's been the case whether I've been in large healthcare systems as a healthcare administrator or in a human resources role.
32% of leaveworkershealthcareplantotheindustrywithinthenext12months ingenovishealth.com 9
IngenovisemployeesofatHealth 10 ingenovishealth.com
ACT: Advocacy, Career and Tools for healthcare professionals During the pandemic, Ingenovis Health was forced to expand rapidly to meet the escalating need for nurses, physicians and other allied health providers. In a few short months, Ingenovis Health doubled its workforce at the height of the pandemic and experience for healthcare providers, but we also want to inspire a movement that raises standards of support and career development across the profession, as well as attract new talent.”
was that I wanted to learn to be able to take care of my grandparents as they got older."
"I worked three jobs to put myself through community college," explains Mobley. "It was important to me to find a career that allowed me to work nights. The biggest factor, however, 1.5k + number
Even Mobley's role in the U.S. Navy didn't compare to serving on the frontline during the COVID–19 pandemic.
Now, Triba serves healthcare professionals like Fastaff ICU RN Lydia Mobley, who was drawn to nursing at the prospect of being able to care for her ageing grandparents and having the flexibility to work nights.
"The burnout from COVID-19 was pretty traumatic," she agrees. "The number of deaths we saw – and are still seeing – is unprecedented." Fortunately for Mobley, she was able to seek treatment to help cope with the trauma, but not every healthcare worker is as lucky.
The ACT program offers Ingenovis Health healthcare professionals more than the typical offerings by focusing on five critical areas of professional growth and wellbeing, which include wellness and retention; training, coaching and development; achievement and recognition; service and support; and inspiring a movement.
Ingenovis Health's ACT program began with establishing listening posts with the aim of obtaining feedback on the challenges that clinicians face on a day-to-day basis.
ingenovishealth.com 11 INGENOVIS HEALTH
"I still see a therapist," Mobley continues. "It makes me sad to know that not all healthcare workers out there have someone who knows what it's like inside hospitals."
"We can help them manage through multiple stages of their careers by being their partner to meet career or lifestyle goals," explains Valdez. "It's about developing the tools they'll need to manage and thrive."
As a Voice of the Clinician, Mobley is a direct connection to frontline nurses. Whether through one-on-one discussions or social media monitoring, Mobley plays supported more than 10,000 nurses across 48 states, including as far north as Alaska. Unfortunately, the aftermath of the pandemic has illuminated the shrinking clinician workforce and exacerbated the challenges of expanding the pipeline of new nurses while retaining current clinical professionals.Coupledwith the limitations of educational opportunities and facilities, the pressure experienced by healthcare professionals stationed at the patient's bedside has created a challenging environment – a point that Mobley reiterates.
In response to experiences such as Mobley's, Ingenovis Health launched the aforementioned ACT (Advocacy. Career. Tools) program, designed to provide clinicians with the tools and resources they need to grow, flourish, and advance their careers.
The company retained an expert clinical advisor and engaged frontline clinicians, including Mobley, to serve as industry voices offering first-hand insights to shape meaningful program benefits.
LYDIA MOBLEY ICU INGENOVISNURSE,
The Ingenovis ACT program leverages listening and data collection from frontline workers to better understand retention and attrition factors. This helps providers to prioritise the efforts that will yield the most significant impact. It incorporates tools and resources ranging from mental health support to financial counselling, further education and advocating for critical issues impacting the profession.
“The burnout from COVID-19 was traumatic. I hope everyone will reach out to someone to deal with the trauma” HEALTH an essential role in helping to identify and develop solutions.
12 ingenovishealth.com INGENOVIS HEALTH
In addition, the company is introducing new and advanced programs supporting clinicians' career development to help workers gain the training they need to reach the next level. Ingenovis Health hopes this will encourage professionals to overcome the challenges in their roles.
"I talk with my peers to gather insights and perspectives on how Ingenovis Health can support them in ways that are meaningful to their lives," Mobley explains. To this, Triba adds: "Within the Ingenovis Health ACT program is the thoughtful listening-and-learning component; the voice of the nurse is critical to that."
ingenovishealth.com 13
14 ingenovishealth.com INGENOVIS HEALTH
"We're going to be hearing what the challenges are from healthcare workers and then building a game plan to meet their career and lifestyle objectives," said Valdez. "ACT is a multi-pronged approach."
Ingenovis Health is ready for these difficult discussions with healthcare professionals, knowing it will help to make the sector stronger. But the company can’t do it alone.
“
Leadership in healthcare Ingenovis Health is one of the US's largest healthcare workforce solutions providers and has experienced significant growth since its inception. According to Valdez, there's only one way to bring an organisation
But ACT is not just for Ingenovis Health professionals.
anobodytheindustryentirepunchedCOVID-19thehealthcareinface–andhadplan”
Triba believes that, without having an active listening component, the company would be Mobleydisconnected.agreesthatACT will not only help nurses by offering a wide variety of benefits, such as mental health counselling and career advancement, but it will also help all healthcare workers to encourage other saysthosegenerallymedicalpeopleimportant,inratioslikeawarenesshealthcareallchangetransformationalaimsupportenvironmentstohealthcarecompaniesstaffingandsystemsimproveworkingandofclinicians.Inshort,theistoinspireacrossfacetsoftheindustry."Evenbringingtotopicsnurse-patientorviolencetheworkplaceisbecauseoutsidethefielddonotdiscussthings,"Triba.
BART VALDEZ INGENOVISCEO, HEALTH ingenovishealth.com 15
The company views the initiative as an imperative for the entire industry.healthcareIf successfullyit keeps more manageprofessionalshelpsorganisationHealthaddstheincompanythebecausetoinspiretheeffecthavebedside,workershealthcareattheitwillarippleacrossindustry."Wehopetoothersdotheirpart,nowistimeforeverytoleanandbepartofsolution,"Valdez.Ingenovisisanthathealthcaretheirwellbeing, define their career paths and inspire others to support healthcare providers in a better way, transforming the industry and attracting new"It'stalent.thecore of who we are," agrees Triba. "Lydia is a great example of one of our clinicians who provides us with information about what's on the minds of healthcare professionals. Based on that information, we can then build a program that addresses those concerns and supports those needs."
together quickly and successfully – and that’s to have an incredible team.
"I've built a leadership team that includes members from within the company and from outside the industry, all of whom are focused on delivering innovation and executing initiatives with total commitment. The team is the key to our success."
Valdez believes that having a team that possesses clarity around objectives, strategy, and their overall role in helping to execute it is critical. Yet, despite his range
“It’scontribute”howunderstandtocriticalabsolutelyforstaffbeabletothey BART VALDEZ INGENOVISCEO, HEALTH 16 ingenovishealth.com INGENOVIS HEALTH
"I know it's odd to quote Mike Tyson in a professional interview, but he said that you can have a great boxing plan when you go into a fight, but once somebody punches you in the face, the plan goes completely haywire. Here, with COVID-19, it punched the entire industry in the face. Quite frankly, it punched the entire world in the face – and nobody had a plan."
With this new reality of COVID-19 and potentially new strains portending an indefinite change to work environments for healthcare providers, Valdez’s plan is to punch back with better tools, resources and a career plan for the betterment of the providers and the uninterrupted delivery of quality patient care. of experiences, Valdez credits the COVID19 pandemic with teaching him more about the role of a leader.
$1.9bn Health'sIngenovisannualrevenue ingenovishealth.com 17
T (855) 271-1767 | ingenovishealth.com Ingenovis Health 5700 S. Quebec Street Suite Greenwood300VillageColorado80111 POWERED BY:
