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worked at Copiers Plus since 2015. Customers feel like family and see their business requirements met with concern, expertise, and precision.
Bob Smith believes customer service stands paramount and runs the business with the slogan, “The PLUS stands for service!” “The Plus” reflects the team dynamics and customer care. The business launch Bob took to fruition over 35 years ago continues this philosophy which still holds true today. “Business North Carolina” magazine’s “2021 Best Employers in North Carolina” awarded Copiers Plus the 2021 Best Employers in North Carolina designation. Copiers Plus received the award in 2020 as well. Drew Smith notes they await news on the 2022 status of companies named to the list. Copiers Plus was featured as an Elite Dealer within the $5 million to $10 million bracket in document technology industry magazine, “enx magazine – engage ‘n exchange” for the years 2018 through 2021. Qualified, happy, team-based employees dedicate themselves and their expertise to the customer experience. This cohesive combination creates yet another plus and fuels the positive energy customers consistently encounter. Company morale stays high with each employee feeling valued and appreciated.
Bob likes to surprise the employees with barbecue plates, and roses for Valentine's Day. Holiday parties, games and even a fun, productive company trip to Myrtle Beach give them a chance to bond outside work. The Myrtle Beach trip gave employees and management a chance to just be themselves and spend time as friends. These examples of care create an extended family interaction. Management and employees mingle and get to know each other personally. Management’s personal touch gives employees the direct knowledge they hold value and the key to exceptional customer service. The end result shows this extended family feeling fosters high employee morale. The high value concept translates into employee delivery of outstanding, proactive, dynamic high value customer care to the clients.
Managed print services spurred growth for Copiers Plus to create this unique marketplace position. Copiers Plus team members manage organizational print audits. They can determine through an audit what printing takes place at a business, what actual spending level transpires at the given business, and the cost of printing. An example of potential waste shows up within a business order placement for large supplies of toner.
The business notion of stocked up signifies a company supply will not deplete toner immediately. However, if a copier breaks down and the business swaps in a different model copier, the extra toner goes to waste. Most businesses needlessly spend three percent of their budget on printing problems and issues. Copiers Plus managed printing services can monitor directly on their devices and track meters remotely. They auto-ship toner direct to the customer location. The real time methodology keeps the customer supply consistent and saves time and resources. Real time advantage includes both virtual firmware updates and diagnostic alerts. Technicians receive information to enable quick fixes on or off-site to better serve the customer time-effectively. Audits determine how much product a business requires. The business model Copiers Plus utilizes assists the client to cut unnecessary costs. Copiers Plus compiles an overview of approximately one month’s use on copiers, printing, paper and related. Typically, businesses experience 15-30% cost savings. Copiers Plus handles printing requirements as a single source managed printing services solution for businesses. This process streamlines time and resources. Managed printing services solutions restore business focus and ensure attention goes to actual necessary business functions and clients. Copiers Plus takes charge to eliminate printing services office problems issues and irrelevant interruptions. Copiers Plus mitigates business concerns on issues like switch out one copier for another and how much product needs distribution to the product pipeline when toner supplies under or over stock. Likewise, one managed printing services solution provider removes the strain of multiple interruptions feeding into a variety of vendors.
Flawless and cost effective, managed printing services solutions empower business to manage business. Copiers Plus keeps printing issues fully functional and economical. The modern equipment ensures hardware and software updates keep current. Reports via spreadsheet detail present overviews of print usage. Secure printing protocol allows access to audit employee usage history. Authentication provides or revokes employee access to features. Maintenance plans feature high quality supplies, dedicated team professionals and quick turnaround to serve business requirements. Copiers Plus holds a platinum designation as a Kyocera dealer — the highest rank given a vendor of Kyocera products. All technicians receive certification through Kyocera on all devices. Time and cost effectiveness plus highly qualified professionals ready to serve. The slogan, “the PLUS stands for service” sums up the customer benefit of Copiers Plus and dedication to time and cost-effective managed printing services solutions.
PHOTO PROVIDED BY COPIERS PLUS Bob Smith at his desk at The Copiers Plus headquarters In Fayetteville, N.C.
The company website resides at www. copiers-plus.com. There, potential customers can meet Bob Smith virtually on video as he discusses the business himself and offers a wonderful introduction to Copiers Plus and “the PLUS stands for service” promise. Customers can call 1-800-648-7081 to schedule an appointment or online at the “Request Service” bell icon at the top of the website. They care for the customer, and they hire people who care like family.
Fayetteville airport director receives high honor
DR. TONEY COLEMAN, director of the Fayetteville Regional Airport, has been honored with the 2022 Willard G. Plentl Aviation Professional of the Year Award from the North Carolina Airports Association (NCAA).
The award is bestowed upon those in the aviation profession who “[emulate the dedication and leadership of Willard Plentl, who worked in the industry for more than 50 years,” a press release said.
Recipients of the award must be nominated and selected by a committee. People who are selected must embody leadership and “commitment to aviation and community involvement.”
Coleman relates to Plentl through a shared life philosophy drawn from Biblical scriptures in Isaiah 40:31 and Philippians 4:13. He shared, “William G. Plentl Jr and I shared that philosophy, and I am truly humbled and honored to receive an award that bears his name and links to his professional legacy.” “Our Airport has become one of the finest in the southeast thanks to Toney’s steady leadership and influence,” said Doug Hewett, City Manager. “This well-deserved recognition signifies his passion for aviation, his dedication to impact and his commitment to exceptional leadership. I am proud he has chosen to make a difference here in the Fayetteville community and look forward to what he will accomplish in the future.” Coleman served in the United States Army for 25 years as an Active Duty and Army Reserves Officer, earning numerous commendations for exemplary service including two bronze stars.
At a young age, Coleman saved his money to take flight lessons. He now holds a commercial pilots license with instrument ratings in helicopters and fixed-wing aircraft. He holds a bachelor’s degree from Winston Salem State University, a master’s degree from Embry-Riddle Aeronautical University and a doctoral degree from Northcentral University.
In 2006, Coleman earned his Accredited Airport Executive Certification while holding the position of Deputy Airport Director at FAY, which he began in 1993. In August 2020, Coleman became the Airport Director following the retirement of Bradley Whited. In two years’ time, “Coleman has shepherded major success at FAY with more than $55 million in renovations and infrastructure upgrades and responsiveness to a global pandemic ravaging the travel industry. FAY was one of the only regional airports to see growth during the pandemic by adding a direct flight to Dallas-Fort Worth and being one of the fastest to rebound in terms of enplanements. During 2021, passenger traffic increased 62% over the prior year topping 345,000 passengers,” the press release reported. Additionally, when Pope Army Airfield underwent $81M in repairs and upgrades, Coleman worked closely with Fort Bragg to help facilitate the relocation of the United States Army Special Operations Command (USASOC) aircraft to FAY.
Coleman has served on the NCAA board, the Southeast Chapter of the American Association of Airport Executives, and the National AAAE Board.
While serving on the National AAAE Board, he chaired the Diversity Committee, the National Airports Conference, and the Finance & Administration Conference. Today, he serves on the AAAE Ethics Committee.
PHOTO BY CITY OF FAYETTEVILLE
Tony Coleman accepts the 2022 Willard G. Plentl Aviation Professional of the Year Award from the North Carolina Airports Association.
What are you and your peers achieving? Have you reached a new goal? Have you acquired another business? Maybe your business has a new hire you would like to highlight. Greater Fayetteville Business Journal wants to hear from you and your business to shine a spotlight on your accomplishments.
To nominate someone for GFBJ’s Achievers section, email editor@bizfayetteville.com with the subject line “Achiever.”
UNCP associate professor receives award for social work
ent of the Gary Lee Shaffer Award for Academic Contributions to the Field of School Social Work. Presented by the School Social Work Association of America in April, the award is bestowed upon faculty “who have made significant contributions in the field of school social work from the SSWAA. It is awarded annually to one faculty member in the nation,” a UNCP press release said.
Shaffer has supervised over 300 masters of social work students throughout N.C. school districts. He also licensed school social work practitioners through the N.C. Department of Public Instruction before passing in 2009.
Woodside says that Shaffer made an impact on how she saw the field. "Dr. Shaffer was my professor and mentor and greatly supported me as I was working towards my educational and career goals," she reflected. "I now strive to support others in their efforts to serve as school social workers. I am extremely honored and humbled to receive this award."
Woodside joined Dr. Veronica Hardy, a fellow UNCP professor who also attended the conference where she received the award, in leading a six-hour session that emphasized “Racial Equity Leadership for School Social Workers.”
At the university, Woodside is the interim associate dean of the College of Health Sciences and school social work licensure coordinator. She recently completed the requirements to become a national certified school social worker.
PHOTO BY UNCP Woodside received the award named after her mentor in April.
DoD industrial operations
The North Carolina Military Business Center has announced the appointment of COLONEL (RETIRED) MARTIN “JIMMY” HEN-
Hendrix DRIX III as Strategic Industry Professional for Department of Defense (DoD) Industrial Operations.
In the role, Hendrix will aid businesses in North Carolina in pursuing contract opportunities with arsenals, depots and armories in the DoD organic industrial base. Additionally, he will work alongside NCMBC’s North Carolina Defense Technology Transition Office to facilitate DoD industrial activities to identify their future requirements. He will also source and assist North Carolina innovators “to meet the advanced technology needs of these organizations,” a press release said.
“Jimmy brings unique experience to the NCMBC that will directly benefit businesses capable of supporting the DoD organic industrial base,” said Scott Dorney, NCMBC Executive Director. “His experience in command at Rock Island Arsenal, his direct knowledge of DoD advanced manufacturing and his career as an Army logistician will prove invaluable in helping the NCMBC to identify - and businesses to win - contract opportunities with arsenals, depots and armories across the United States.”
Hendrix served for more than 25 years in the United States Army. “His final assignment was command of the Rock Island Arsenal – Joint Manufacturing and Technology Center (RIA-JMTC). RIA-JMTC is the Army’s only vertically integrated metal manufacturing organization and includes the Army’s Center of Excellence for Advanced Manufacturing,” the press release said.
Additionally, Hendrix’s background includes ,eading US Army logistics organizations and staffs; commanding Army formations at the company, battalion, and brigade level; supporting installation, training, combat logistics, disaster relief, and other civil operations. He holds Master’s degrees from both the U.S. Naval War College and the U.S. Army War College in National Security and Strategy.
