Surrey North Delta Leader, October 30, 2012 by Black Press Media Group

2012 SURREY IN FOCUS: EMPLOYMENT

Surrey is

WORKING

A snapshot of employment in B.C.’s fastest-growing city

Tuesday, October 30, 2012

2 Surrey/North Delta Leader Tuesday, October 30, 2012

Surrey’s

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Tuesday, October 30, 2012 Surrey/North Delta Leader 3

SURREY IS WORKING Welcome to Surrey,

Metro Vancouver’s boom town City will be a magnet for new jobs in the region, experts say by Jeff Nagel

urrey is on track to be the job growth powerhouse of the Lower Mainland in the years ahead. The city is projected to more than double its employment levels, from 143,000 jobs as of 2006, to 290,000 by 2041, according to regional planning estimates. That’s a torrid growth pace compared to the other leading job centres in Metro Vancouver. The City of Vancouver, in comparison, is expected to add 22 per cent more jobs, for a total of 482,000, over the same period. Burnaby is projecting 49 per cent growth to 203,000 jobs and Richmond’s employment is expected to climb 39 per cent to 181,000. But what kinds of jobs are in the works for Surrey? So far, it has overwhelmingly been retail and service work that employ local residents, together accounting for more than 60 per cent of all local jobs. But digital media, film and TV, life science and other technology may play a much bigger role in the future. The city aims to attract those sorts of employers in the technology and entertainment sectors that have become a

burgeoning source of jobs in Burnaby and Vancouver, said Surrey Board of Trade CEO Anita Huberman. Bringing those more skilled, higher-paying jobs can build critical mass and make Surrey a bigger destination for knowledge industries. “The main jobs of the future I see are in health care and computer technology,” Huberman said. Clean technology is also putting Surrey on the map, with innovation already underway in hydrogen fuel and the city set to construct an organic biofuel plant to lead the region in converting kitchen scraps into natural gas to power vehicles, including local buses. “There’s a need for vehicles that are not reliant on gasoline,” Huberman said. “I think that is a growing sector that could be very unique for Surrey.”

Diversity is our strength Manufacturing accounts for about 24,000 jobs in Surrey – many of them well-paid and resulting in substantial spin-off economic activity. The sector includes mills that customcut lumber and clean energy firms that

design wind turbines. Still, Surrey doesn’t make as much product as some cities. While there are hopes to increase the share of manufacturing jobs, the flip side is that – unlike many other cities – no single major employer dominates. That means Surrey is more diversified and less dependent on the fortunes of one big employer like a Boeing or a Microsoft. “That’s a good thing,” Huberman said. “When you are a city of entrepreneurs with as diversified an industrial base as Surrey has, you’re healthier, you’re diversified, you’re not reliant on one industry.” The story of Surrey’s job growth is more one where myriad smaller firms, consultants and other self-employed individuals have found a wealth of opportunity at the strategic heart of the Lower Mainland. Ground zero of the small business boom might well be Newton, which boasts the city’s largest concentration of businesses – 5,000 or one-third of the city’s total of 15,000. More than two-thirds of Surrey’s businesses are sole proprietorships, according to city statistics. See GEOGRAPHY / Page 4

TOP PHOTO CITY OF SURREY ARCHIVES; BOTTOM, EVAN SEAL

Then and now: Labour jobs kept most residents employed in Surrey’s early days, while in 2012, high-tech health care is a burgeoning industry.

What’s inside Working for a living ...................................................................page 6

Building a future ..................................................................page 7

Surrey’s job strategy ..................................................................page 8

Technically working ................................................................page 10

Reinventing retail ................................................................page 11

Business backbone ................................................................page 12

‘Insuring’ good jobs ................................................................page 14

Healthy industry ................................................................page 18

A learned city ................................................................page 19

Decades in wood ................................................................page 20

Transit town ................................................................page 24

Wholesale trade ................................................................page 25

Job search help ................................................................page 28

Not in it for the money .......................................................................... 29

EVAN SEAL / THE LEADER

A city on the grow: Surrey is projected to more than double its employment levels, from 143,000 jobs as of 2006, to 290,000 by 2041.

Surrey in Focus was written by Leader reporters Kevin Diakiw, Rick Kupchuk, Jeff Nagel, Sheila Reynolds, Evan Seal, and contributor Maria Spitale-Leisk. Photographs by staff photojournalist Evan Seal Cover and layout design – Paula Carlson and Glory Wilkinson Editor – Paula Carlson

4 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS

WORKING

Geography: Key to success From page 3

RIMEX, a proudly Canadian owned and Surrey based company, is a world leading custom manufacturer of all wheels and rims for mining, forestry, agricultural and industrial applications. With manufacturing facilities in Surrey and Agassiz, we employ Machinists, CNC Operators, Welders and Skilled Labourers. Go to www.rimex.com, for more information.

“Small business is where the growth is going to come from,” says Surrey Coun. Bruce Hayne, who is tasked by the mayor with shepherding economic development efforts. “For Surrey, that’s where the trend is and that’s where it’s going to be.” Recent surveys have shown large numbers of residents age 55-plus are interested in starting a business in semi-retirement, Hayne said. He takes that as a good sign the population is becoming more entrepreneurial.

Shifting sectors

That said, some employment sectors are expected to wane in influence in the years ahead. With farmland a steady target for development, agriculture is unlikely to be a major source of growth. And the heady pace of home construction in the city won’t barrel along indefinitely. “As Surrey becomes built out over the next 25 years or so, those building jobs are going to Prime position dry up here,” Hayne said. “We have to be looking at Surrey’s geography is defiwhat are the alternatives, what nitely a big key to its continued Coun. Bruce Hayne are the new jobs going to look success. like 25 years from now.” It’s strategically positioned at There’s also concern that the trading crossroads of Metro continued pressure to redevelop industrial Vancouver, with two U.S. border crossings property into more lucrative homes or providing a gateway to international trade. stores will deprive Surrey of the land base it Add in a deep sea port on the Fraser needs to add more manufacturing and tech River that offers shipping to the Pacific industry jobs in the decades ahead. Rim, good railway access, and a position Regional planners and Port Metro Vanmidway between the region’s two airports, and there’s a lot to like if you’re an employer couver have sought to protect industrial land and Surrey council has also committed looking to locate in the Lower Mainland. The city’s four SkyTrain stations serve as a to ensure industrial land is available for industrial jobs through its Employment transportation pipeline for labour. Increasingly, rapid transit doesn’t just send workers Lands Strategy. to Vancouver, but brings them and customSee EDUCATION / Page 5 ers here from the rest of Metro Vancouver.

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“Just geographically speaking, Surrey compared to other jurisdictions in the region is very favourable,” Hayne said.

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fast facts

SURREY IS WORKING Education: Skilled workforce needed From page 4

Projected job growth to 2041:

“We’ve seen a lot of pressure in Newton to get land moved out of industrial,” Hayne said. “But in the long run, that industrial land means more jobs that drive the economy.”

• Up 22 % to 482,000 in Vancouver

Office jobs are increasingly a major growth area for Surrey, particularly as more major employers opt to choose the city as its corporate headquarters. The Fraser Health Authority, FortisBC, Coast Capital Savings Credit Union and BC Biomedical Laboratories are among the biggest Surrey-based employers. Public sector jobs account for a big chunk, with the Surrey School District employing 9,300 people and the city employing another 3,400. Kwantlen Polytechnic University, SFU and multiple private colleges and career schools add more in the post-secondary education sector. The RCMP, already the city’s fifth largest employer accounting for nearly 1,900 jobs, is set to grow further with the opening of the new E Division headquarters in Green Timbers, replacing the Heather Street complex in Vancouver.

• Up 39 % to 181,000 in Richmond • Up 49 % to 203,000 in Burnaby • Up 103 % to 290,000 in Surrey

Small business mecca: • Two-thirds of Surrey businesses are sole proprietors • Another 30 per cent have less than 50 employees • More than 2,300 new businesses launched in 2011

HQ Surrey?

Future trends Education is seen as a key pathway to the more skilled workforce and higher-paying jobs Surrey envisions. Surrey has historically been under-served by post-secondary institutions, with about 1,000 fewer university seats than its resident students need. But observers say that’s changing fast with Simon Fraser University and Kwantlen Polytechnic University both ramping up efforts to provide new education options. There are also high hopes that Surrey can build on its business ties with India and forge more new ones with China to develop more opportunity. “We want to attract those skilled jobs to Surrey and have people have those opportunities right here,” Hayne said. “We’re not just competing against Richmond or Burnaby or Abbotsford for that matter. We’re competing against the whole Pacific Northwest.”

EVAN SEAL / THE LEADER

Surrey’s post-secondary institutions are ramping up efforts to provide new learning options.

diversity in our city “Mayor Dianne Watts and Surrey City Council embrace diversity as one of our city’s greatest strengths. We are proud of our residents’ countless contributions to the social, cultural and economic growth of Surrey and look forward to continuing to partner with you.” MAYor Mayor diANNE WATTs Dianne Watts

Tom Gill CounCillor

BRUCE HAYNE CounCillor

liNdA HEpNER CounCillor

mARviN HUNT CounCillor

mARY mARTiN CounCillor

BARiNdER RAsodE CounCillor

www.surrey.ca

BARBARA sTEElE CounCillor

JUdY villENEUvE CounCillor

6 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS WORKING Working for a living: Past and present Surrey evolves from farming centre to major industrial hub by Evan Seal

urrey may be B.C.’s fastest-growing city, but that’s certainly nothing new. For more than 100 years, Surrey has been in a constant state of growth and development. When the first settlers came to the Surrey area in the late 1800s, they found a virtually untouched and pristine oasis of large western red cedar, fir and hemlock trees as far as the eye could see. Boundary Bay to the south was brimming with sea life, and the Fraser River to the north was teeming with salmon. These shorelines provided ample food and habitat for bear, deer, elk and numerous species of birds. By 1882, two years after Surrey was incorporated, the city had no schools, no post office, very few roads and the population was less than 35 people. But as more pioneers began to move into the region, the main employment opportunities centred around the logging industry, as clearing the dense forest and road building became the keys to building the city. As the trees began to fall to make room for development, a rich, arable soil began to emerge and the early 1900s saw the introduction of small family farming operations, with dairyman, poultry raiser, gardener, and florist being popular early occupations. Sawmills and shingle businesses also started to be built along the Fraser River – all needing workers to process the large volume of lumber being cut in the region. Small business was the main employer of the day, as numerous general stores, butcher shops, hotels and even the Bank of Montreal – in Cloverdale – opened their doors.

Family-run businesses By the mid-1950s, the local labour pool had reached a working population of more than 20,000 people aged 15 or older. At that time, the workforce was largely made up of men – 79 per cent – with only 21 per cent of women working outside the home. Compared to other parts of the metropolitan region, Surrey had the greatest proportion of workers in the transport, communication, craftsman, production and labouring fields. Surrey also had a greater number of self-employed persons, and more unpaid family workers, suggesting small, family-run enterprises – such as farms – supported most of Bob Bose the labourers in the area. Longtime Surrey resident, former councillor, and former mayor of the City of Surrey, Bob Bose, whose family moved to Cloverdale in the late 1800s, recalls working on his family’s farm near 64 Avenue and 160 Street. “My first job was water boy for the threshing crew, harvesting wheat on the family farm,” said Bose. “I was always paid, I started out making $1 per hour either driving one of the tractors or herding the 75 head of diary cows out to the

Top 50 employers in Surrey today Black Press LIST INCLUDES business name, industry (NAICS sector*),

PHOTO COURTESY CITY OF SURREY ARCHIVES

Farming and all the sub-trades that went along with it kept workers busy in Surrey’s early days. fields to graze.” Bose remembers the farm having two “hired hands” working the dairy business, running the milking machines and tending to the cows. The dairymen were paid up to $300 a month and were given two days off a month. Bose would then work in their place. “People were poor,” said Bose, “but you sure learned how to work hard.” Many of the dairymen ended up starting their own farms in other parts of the Lower Mainland and becoming very successful.

Roads and the rise of town centres By the 1970s, transportation routes throughout the city were beginning to improve, allowing the residents of Surrey to easily commute to various employment opportunities in the region. Surrey was becoming home to the middle class, with 29 per cent of the work force earning $3,000 annually at a time when the average annual salary in the region was between $6,000 and $7,000 per year. Fortyfive per cent earned between $3,000 and $6,000 a year, suggesting the city had a mostly middle-class working population with few very wealthy or extremely poor residents. The population of Surrey was nearing 100,000 by the mid-1970s, causing a boom in housing and development in the Surrey Centre, Guildford and South Surrey areas. Continued improvements to local road infrastructure during the 1980s, including the widening of King George Highway south of Newton and the opening of 176 Street, brought an increase in development to the Newton and Cloverdale/Clayton areas. And the development of Newton as an industrial hub helped to secure employment for workers south of the Fraser. By the mid-1980s, family sizes had

dropped to just over two children per family and by 1991 the population of Surrey reached nearly 250,000. Throughout the 1990s, Surrey saw tremendous growth with the encouragement of industrial parks in the Cloverdale, Port Kells, South Westminster and Bridgeview/Port Mann and Campbell Heights areas, bringing more local employment opportunities.

Reaching beyond its borders On Sept. 11, 1993, the municipality of Surrey became the City of Surrey, and in 1994 the SkyTrain arrived in Whalley – resulting in new commercial development opportunities outside the traditional town centres and giving workers a convenient transportation opportunity to work throughout the city. Employment opportunities ranged from the traditional blue collar labourers to those in white collar and high-tech fields. Today, with 10,000 new residents moving to Surrey each year, the face of these workers has also begun to change, with the majority of new residents coming from East and South Asia. These new workers often arrive carrying qualifications that are not recognized by local employers and are forced to work in lowpaying jobs just to make enough money to survive. According to PICS (Progressive Intercultural Community Services Society) CEO Charan Gill, immigrant workers face a multitude of challenges. “New immigrants often feel embarrassed and demoralized, plus they often can’t speak the language so they get stuck in menial jobs,” said Gill. He believes the government should provide loans and a minimum of three months of training when new workers arrive in Canada to help them find work in their chosen field. Looking beyond 2012, with nearly half of the city’s population being under 40 years of age, Surrey’s youthful workforce bodes well for the future of this vibrant and culturally diverse city.

and number of employees: 1. Surrey School District – Educational services – 9,475 2. Fraser Health Authority – Health care – 6,500 3. Canadian Revenue Agency – Professional, scientific and technical services – 2,500 4. City of Surrey – Professional, scientific and technical services – 2,236 5. RCMP – Professional, scientific and technical services – 1,877 6. Wal Mart Canada – Retail – 1,267 7. Coast Mountain Bus Company – Transportation and warehousing – 1,139 8. Overwaitea Food Group – Retail – 910 9. ICBC – Finance, insurance and real estate – 883 10. Kwantlen Polytechnic University – Education – 853 11. Coast Capital Savings Credit Union – Professional, scientific and technical services – 846 12. FortisBC Energy – Utilities – 833 13. Safeway Canada – Retail – 809 14. Home Depot – Retail – 475 15. S&R Sawmills – Manufacturers – 425 16. Real Canadian Superstore – Retail – 420 17. Sunrise Poultry Processors Ltd. – Manufacturers – 410 18. BC BioMedical Laboratories Ltd. – Health care – 405 19. Simon Fraser University – Educational services – 333 20. Costco Wholesale – Retail – 294 21. Teal Jones Group – Manufacturers – 290 22. Finning Canada – Manufacturers – 250 23. Fraser Surrey Docks – Manufacturers – 250 24. Burnaby Lake Greenhouses – Wholesale trade – 250 25. B&B Contracting – Construction – 230 26. Eagle Picher Energy Products Corp. – Manufacturers – 220 27. Global Plastics – Transportation and warehousing – 210 28. Amix Recycling – Wholesale trade – 205 29. Home Depot – Retail – 200 30. Northview Golf & Country Club – Wholesale trade – 200 31. Sutton Group West Coast Realty – Other services – 175 32. Thrifty Foods – Retail – 170 33. Morgan Creek Golf Course – Wholesale trade – 165 34. Price Smart – Retail – 163 35. Cullen Diesel Power – Manufacturers – 160 36. Punjab Milk Foods – Manufacturers – 160 37. T&T Supermarket – Retail – 160 38. The Bay – Retail – 152 39. Stenberg College – Professional, scientific and technical services – 150 40. Crystal Consulting – Construction – 150 41. Bayshore Home Health – Health care – 150 42. Lark Group – Construction – 144 43. Centre for Child Development – Other (non-profit) – 140 44. ADF Distributors – Wholesale trade – 140 45. Sears – Retail – 140 46. Solaris Management Consultants – Professional, scientific and technical services – 139 47. Delta Controls Inc. – Manufacturers – 138 48. Garaventa Canada – Manufacturers – 138 49. Bekaert Canada – Manufacturers – 135 50. Beachcomber Hot Tubs – Wholesale trade – 130

– Source: City of Surrey

*North American Industry Classification (NAICS) is a classification system for Canada, the U.S. and Mexico. It is designed to provide common definitions of the industrial structure of the three countries.

Tuesday, October 30, 2012 Surrey/North Delta Leader 7

fast facts

TOP SURREY INDUSTRY: CONSTRUCTION 2,853 businesses

Businesses in Surrey by sector: 1. Other services – 4,196* 2. Construction – 2,853 3. Professional, scientific and technical services – 2,015 4. Retail – 1,766 5. Manufacturers – 1,037 6. Health – 1,028 7. Wholesale trade – 889 8. Finance and insurance/Real estate and rental and leasing – 707 9. Transportation – 557 10. Education – 461 TOTAL – 15,509 *Such as repair and maintenance, personal and laundry services, religious and social advocacy organizations, and private households)

Cornerstone sector still bang on Large construction firms call Surrey home, as housing starts stay strong by Maria Spitale-Leisk

onstruction is considered a cornerstone industry in Surrey. Three of the 10 largest construction companies in B.C., based on 2011 billing numbers, are located in Surrey – Metro-Can Construction Ltd., Mainroad Group, and B&B Contracting Ltd. Metro-Can is among the top 50 general contractors in Canada – with a diverse portfolio that covers all segments of the market, including commercial, residential, industrial and recreational projects. The company is behind such notable projects as the Millennium Water in Vancouver’s Olympic Village and Surrey’s Vancouver Guildford Sheraton Hotel. B&B Contracting began as a trucking company in the 1940s and has since grown into a large-scale gravel sales and aggregate production company with a focus on road building and utility construction. This 300-employee strong company embraces innovation in the industry, using trenchless technology and closed circuit television inspection. B&B Contracting its their mark on the Grandview Heights and Morgan Crossing developments in South Surrey. Meanwhile, Mainroad Group is a 100-per-cent employee-owned company specializing in road and bridge projects. The company manages more than 500 employees across Western Canada from its Surrey head office.

EVAN SEAL / THE LEADER

More than eight per cent of Surrey’s labour force – 17,655 people – are employed in the construction industry.

Mainroad’s recent claim to fame was being awarded the Port Mann/Highway 1 and South Fraser Perimeter Road improvement projects. In total, the city is home to approximately 3,200 construction-related businesses with plenty of opportunity for all. According to the latest census data, 8.4 per cent of Surrey’s labour force, or 17,655 people, are employed in the construction sector. Surrey staff, developers and community stakeholders have worked overtime in recent years to make Surrey attractive to first-time home buyers, which has led to healthy housing starts in the area. Peter Simpson, president and CEO of the Greater Vancouver Home Builders’ Association, said Surrey is “right up there in second place after Vancouver,” recording 2,528 housing starts for the first nine months of 2012. The lion’s share of those starts –1,851 – fall in the multi-family development category, which comes as no surprise to Simpson. “Densification is one way to provide affordable housing,” said Simpson. “Surrey is saying it’s open for business. They have a plan and they are sticking to it. “ A Surrey resident himself, Simpson adds that it’s an attractive place to work and play, and praises the city for cultivating amenity rich communities. As for the suggestion that the local construction industry may become sluggish soon, something Surrey’s Economic Development Office is already preparing for, Simpson is shrugging it off. “If there is a blip – it will be short-lived,” he said.

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8 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS WORKING The push is on for one job per resident Surrey has launched several initiatives to increase the amount of commerce and industry by Kevin Diakiw

or decades, the City of Surrey has been working to ramp up the amount of commercial and industrial development in the city. In 2005, Surrey said it was committed to creating one job per resident, a ratio some feel is unattainable, but laudable nonetheless. The city began a push towards that goal a few years ago through its Economic Investment Action Plan, which aimed to attract investment and create jobs. Part of that involved the Build Surrey Program – which involved $180 million in civic projects – and created 1,800 jobs. Separately, senior levels of government are investing in the area with projects such as the South Fraser Perimeter Road (8,000 construction jobs); the Port Mann Bridge replacement (11,000); Surrey Memorial Hospital Expansion (4,000); RCMP E-Division headquarters (5,000); and the Surrey Pre-trial Services Centre expansion(1,600), for a total of 29,600 jobs. Surrey is also working to create a clean energy hub, which will include the establishment of an incubator for the commercialization of clean energy among other strategies. In addition, the city collaborates with businesses, educational institutions and government to create business incubators. The aim is to commercialize products of research into new businesses, providing more jobs for the future. Surrey has also entered into a memorandum of understanding with Simon Fraser University to leverage land holdings to attract EVAN SEAL / THE LEADER new businesses to Surrey as well as retain and assist existing businesses in the city. Projects such as the Port Mann Bridge Surrey also created Economic Investment Zones in 2009 in City replacement helped bring 29,600 jobs to Centre. Under that program, companies spending more than $10 Surrey in recent years.

million paid no property taxes for three years, development cost charges (DCCs) were reduced by 30 per cent, DCC payments could be deferred, building permits were reduced by 50 per cent, and the bonus density was waived. The threshold in Bridgeview was a $5-million investment, and included a property tax moratorium, deferred DCCs and building permit fee reduction. While the arrival of new businesses means new jobs, the city is also looking at increased industry and commerce from a property tax standpoint. Commerce and industry brings in three times the amount of taxes as residential, while drawing far less from civic infrastructure such as roads, libraries and recreation centres. Surrey hasn’t been doing well with its tax mix. A staff report presented to council in 2001 – when housing stock represented 72 per cent of the total amount of taxes generated – indicated Surrey was not meeting sustainable levels. “A ratio of 60 per cent residential and 40 per cent industrial and commercial is considered to be the minimum level necessary relative to the long-term health of the city,” the staff report said at the time. Burnaby draws 50 per cent from industry and commerce, Richmond 49 per cent and Vancouver 56 per cent. On the flip side, White Rock brings in only 10 per cent of its taxes from commerce and industry. Currently, about 69 per cent of property tax in Surrey is generated by residential development, while the remainder comes from the commercial and industrial developments. Over time, large developments such as Grandview Corners, Campbell Heights and expansions at Guildford Place Mall continue increase industrial and commercial development. The challenge has been that residential development is also growing at breakneck speed. As long as that happens, there will be more people here than jobs.

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Surrey Memorial Hospital is Expanding

Surrey is growing and so are we. Our $512 million expansion is adding 151 hospital beds and creating new jobs for 60 doctors, 600+ nurses, healthcare workers and other staff. Plus 3,300 construction jobs.

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10 Surrey/North Delta Leader Tuesday, October 30, 2012

TOP SURREY INDUSTRY: PROFESSIONAL SERVICES 2,015 businesses

Coast Capital Financial Services Representative Matt Wiese chats with Hannah Rosellon about some of the options the credit union has to offer. EVAN SEAL / THE LEADER

World’s second-largest credit union

a home-grown financial force

With a head office in Guildford, Coast Capital Savings is one of Surrey’s largest non-government employers by Rick Kupchuk

on the phone, ATMs, and online banking. It’s expensive to implement and maintain these hile admitting they aren’t the small, services. You have to have these services to locally based financial institutions compete with the banks because they are a very they used to be, credit unions are formidable competitor.” still run by the members, notes On Dec. 31, 2000, Coast Capital Savings was Coast Capital Savings Chairman of the Board Bill formed by a merger of Richmond Savings and Wellburn. Pacific Coast Savings. Surrey Metro Savings was “Banks are owned by the shareholders, who absorbed less than two years later, creating what expect a return on their investments,“ said Well- is now the second-largest credit union in B.C. burn. “Credit unions are still owned Coast Capital now has more than by the members. And their return is $13.5 billion in assets, with 475,000 by way of better service – and better members at 50 branches in Metro rates.” Vancouver, the Fraser Valley and on Coast Capital Savings is a much Vancouver Island. different credit union than when Across B.C., there are 45 indeit started as three different entities pendent credit unions, serving that operated separately for more 140 communities with close to 400 than 50 years before a series of branches. According to Central 1 mergers formed one larger one. Credit Union, the umbrella group Pacific Coast Savings first opened which oversees the province’s credit its doors in 1940, one year after the unions, B.C. credit unions hold Tracy Ready first credit unions were established more than $49 billion in assets and in B.C. employ about 8,000 people. Surrey Metro Savings was launched in 1947, With a head office in the Guildford area of with Richmond Savings opening a year later. Surrey, Coast Capital is one of the largest nonBut along with the turn of the century came government employers in the city, with 850 of new challenges. its 1,900 employers working in Surrey. Figures “It used to be about savings, chequing and aren’t available as to how many of those employloans,” said Wellburn. “Then there was banking ees actually live in Surrey, but CEO Tracy Ready

“The City of Surrey continues to be healthy and strong.”

says it’s a significant total which makes an impact on the community. “The City of Surrey continues to be healthy and strong,” she said. “We’ve been hiring for the last few years, we’ve grown five to six per cent a year in a difficult economic environment. The reality is we’ve done well, and we’re a significant employer in Surrey. About 75 per cent of our staff lives south of the Fraser River.” Coast Capital makes a significant effort to train and hire local people, and has won several awards from business groups recognizing it as a well-managed company people want to work for. “We recruit Grade 11 and 12 kids in a fairly robust program. We seek them out, and take them on in part-time positions over the summer months,” said Wellburn. “They do customer-rep training, and each student is assigned to a local branch. And they go out and do community activities, representing the credit union. “Then, when those kids move on to then return from university, they come back and move up to middle-management positions. Our surveys tell us we’re an employer of choice, people want to work for us.” Coast Capital Savings is just one of more than 2,000 businesses in the professional, scientific and technical services sector in Surrey.

fast facts Winning ways: • Coast Capital’s corporate culture is among the top 10 most admired in Western Canada, according to Waterstone Human Capital. • Every year, Waterstone Human Capital selects organizations from across Canada for recognition under its Canada’s 10 Most Admired Corporate Cultures program. • Coast Capital’s recruiting practices focus on the fit between the employee and the company and not just competencies.

Tuesday, October 30, 2012 Surrey/North Delta Leader 11

TOP SURREY INDUSTRY: RETAIL

1,766 businesses

Consumer confidence tested at the till Despite challenges such as cross-border shopping, retail revenues grew by 2.8% last month by Kevin Diakiw

inancial forecasters trying to predict where the economy is going usually turn to the retail sector. Rightly so. Cash registers are often one of the best indicators of how the economy is doing, as consumer confidence is tested at the till. The Surrey Board of Trade (SBOT) reports that about 20 per cent of its membership is in the retail sector, making it a large job creator in this city. “It’s quite significant,” said SBOT CEO Anita Huberman. “We actually consider one of the key industries to be the retail and service sector.” Huberman says the biggest challenge to the sector right now, particularly in Surrey, is the number of people jumping the border for deals in the U.S. “Canadian retailers are having to think of creative ways in which to draw the consumer in,” Huberman said, “because the price differentiation between products (in Canada and the U.S.) is quite significant.

That is the number-one issue, particularly in Surrey and other border cities in Canada.” The other major issue, she said, is the economy in general. Right now, consumers are cautious about the money they spend, she said. “For retailers, that means they need to drop their prices, drop their margin.” General economic uncertainty, tempered consumer confidence, high debt loads and weak housing markets have likely kept buyers from opening up their wallets. Still, reports indicate retail in B.C. was up 2.8 per cent last month over the same period last year. Retail sectors recording the strongest gains were motor vehicles and parts (nine per cent), and dealers and clothing retailers (18 per cent), with growth in the latter driven in part by higher prices. Annual retail growth is expected to narrow through the end of 2012. In addition to cross-border and economic challenges, the face of retail in Surrey is changing. Huberman notes there is a trend toward larger-format, big

The face of retail is changing in Surrey, with a trend towards more big box stores as opposed to smaller mom-and-pop operations. EVAN SEAL / THE LEADER

box retail in Surrey. Big box retail stores are able to compete by dropping their prices to a greater degree because they tend to buy in bulk. “The small mom-and-pop retail doesn’t have that,” Huberman said. So small retailers have to combat that with offering better service.

“Service does go a long way, and people value that,” Huberman said. That’s where skilled employees come in. In those stores, the bulk of jobs will be in the front end as cashiers or sales people, well trained in wooing customers and ensuring they return. The expansion of big box retail

means jobs there are increasingly in the loading area, stocking shelves and as cashier. As to whether there will be a hiring blitz over time, it depends on how the sector does. “It will be very interesting to see what this shopping season for the holidays foretells for the economy,” Huberman said.

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Entrepreneur central Half of new businesses ‘home occupation’ by Maria Spitale-Leisk

urrey is a city of entrepreneurs, not head offices, says Surrey Board of Trade CEO Anita Huberman. More than 2,300 new businesses opened their doors in the city in 2011. Sole proprietorship accounted for two-thirds of these enterprises, while a further 30 per cent fell into the small and medium-sized category with fewer than 50 employees. “Even our membership is primary smalland medium-size enterprises,” explained Huberman. “The value is huge. That sector provides the jobs.” She said the innovation and low overhead within the small- and medium-size business LEADER FILE PHOTO sector allows for training and growth. Anita Huberman, CEO of the Surrey Board Construction, retail, wholesale and manufacturing may be major drivers of Sur- of Trade. rey’s business community, however, diverse services provided by the city’s entrepreneurs are not to be discounted. “Small- and medium-size businesses don’t make a profit that is insignificant,” said Huberman. “A two-person business can be a million-dollar company.” Every month, the Economic Development Office at the City of Surrey posts a new business licence list online. Approximately 53 per cent of Surrey’s 154 new businesses in September were “home occupation.” The majority of these were registered in the Guilford and Newton area. Nutritional or information technology consultants, general contractors and janitorial services topped the list of types of new, home occupation business started in Surrey in September 2012. Small business makes up 98 per cent of all businesses in B.C. In 2011, about 391,700 small businesses employed more than a million British Columbians. According to B.C. Stats, small business growth outpaced that of large businesses between 2007 and 2010. In Surrey, 80 per cent of the more than 2,300 new businesses launched in 2011 were small enterprises.

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14 Surrey/North Delta Leader Tuesday, October 30, 2012

TOP SURREY INDUSTRY: FINANCE & INSURANCE

Harvey Kooner

Safety a key ICBC goal by Maria Spitale-Leisk

“I

have a dream job,” says Harvey Kooner, ICBC road safety coordinator for Surrey and White Rock. In just five years, Kooner has worked his way up the ICBC employment ladder. He started in broker relations, eventually moved to marketing – and now is responsible for spreading road safety messages in Surrey. Kooner works closely with local police, municipalities and volunteers to deliver these campaigns to the public. “We want Surrey to be the safest it can be both on the roads and with auto crime prevention,” he says. The job also entails talking to the youngest road safety stakeholders in Surrey. According to ICBC, car crashes are the number-one preventable cause of death for youth aged 13-21 in B.C. Hearing heart-wrenching stories from victims of road accidents or their families comes with the territory of Kooner’s job. It’s his hope that young people will heed the message and make smart driving choices. Over the summer, Kooner was instrumental in organizing a road safety and driver licensing services presentation in Punjabi for the DIVERSEcity Community Resources Society. He also talked about road safety on local Punjabi programming. Kooner has always been a communityminded individual. Starting at 12 years old, he volunteered to observe and record theft at the Joyce Street SkyTrain station in Vancouver. One of Kooner’s peers said he had logged a lifetime’s worth of volunteer hours by the time he reached high school. But he didn’t stop there. Now 33 years old, Kooner looks back at his volunteer efforts to date, which includes raising funds for children with respiratory illness and collecting toys for kids in Kenya. Public acknowledgment for his commitment to helping others came this past September when Kooner was awarded the Queen Elizabeth II Diamond Jubilee Medal for Community Service from the Governor General of Canada. “I felt honoured to be in the company of other award recipients that I admired growing up,” said Kooner of the awards ceremony. “For me, giving back is just something I enjoy doing; I don’t think too much about it. I just do it and help wherever I can.”

On the road to a good career ICBC volunteer work helps young adults prepare for a career in law enforcement by Maria Spitale-Leisk

They are looking at the reaction time between vehicles and recording all kinds of driving infracwo young ICBC road safety volunteers tions from cellphone use to speeding. clad in bright, reflective rain jackets, sta“I’m going to work in law enforcement, so it’s a tioned by the side of a slick 140 Street in passion that I have,” explained Singh. “This is just Surrey, watched the vehicles whizz by. good experience right now. A lot of these things On the first day of inclement weather in what you learn by observing.” has been an uncharacteristic dry October for the Kaur also enjoys this eight-hour-a-week comLower Mainland, Gary Singh and mitment because it gets her out in the Justine Kaur observed plenty of community where she can meet new speeders. people. This particular stretch of 140 “I really enjoy the speed watch, Street at 83 Avenue borders Bear actually,” she said. “It’s rewarding, too. Creek Park. The posted speed limit There are a lot of thumbs up from is 50 km/h. In one hour, the road drivers.” safety team clocked 16 drivers In 2011, more than 450 road safety doing above 60 km/h – and saw volunteers in Surrey, White Rock and illegal U-turns. Delta contributed over 6,500 hours to Gary Singh They also witnessed downright help reduce speed-related crashes in abhorrent driving behaviours: a their communities by using radar and Toyota Highlander racing by at 92 km/h, for speed-reader boards to show drivers how fast example. they’re actually travelling. And then there are the emotional hazards of In Surrey, the Insurance Corporation of B.C. the role – the middle finger salute and the taunts. employs approximately 935 people – the vast “Get a real job,” one driver shouted during a majority work in claims – spread throughout previous campaign. eight offices. Singh, 20, and Kaur, 26, are preparing for a For the second year in a row, ICBC has been career in policing. And this seemingly innocuous named one of BC’s Top Employers– an annual task of counting cars offers plenty of transferable competition organized by the editors of Canada’s experience. Top 100 Employers.

“This is just good experience right now.”

707 businesses

fast facts Road safety: • In an average year in Surrey, there are approximately 27,500 crashes and approximately 10,500 people are injured. • Surrey’s highestcrash intersection: 152 Street at the Highway 1 on-ramp and offramp logged 1,220 crashes between 2007-2011. • The number of speed-related crashes significantly increases during the fall and winter months. Throughout November, ICBC is encouraging drivers to slow down and prepare for the challenges of wet, icy and snowy roads.

EVAN SEAL / THE LEADER

Volunteers Justine Kaur and Gary Singh keep an eye out for speeders along 140 Street near 84 Avenue.

Tuesday, October 30, 2012 Surrey/North Delta Leader 15

SURREY IS

WORKING

Hospitality surge

Tako van Popta, Managing Partner

on the horizon

‘People are done with driving downtown’ by Maria Spitale-Leisk

ospitality is an industry with projected growth in the coming years in Surrey. Whalley’s renaissance has turned the downtown core into an inviting space, attracting a new hotel and conference facility in the process. The 160-suite hotel planned by Century Group is slated to arrive in the fall of 2015 next to the new city hall and library. Ryan Matheson, director of sales and marketing for the Sheraton Vancouver Guildford Hotel, welcomes the competition. “I will go on the record as saying ‘yes, I welcome other hotels’ – as long as they are Four Diamond establishments for high-level accommodations,” said Matheson. “Because right now we are currently the only four-star property in Surrey. We end up competing with hotels that are of different niche markets.” Matheson figures local higher-end hotel operators could grow the market together, thereby making a mark on the hospitality industry. Currently, the Surrey Sheraton is going at it alone. In October, it sent a ambassador, one of the hotel’s sales managers, to the Canadian Tourism Commission showcase in Japan to attract more Asian business to Surrey.

“We would welcome more upscale travel,” said Matheson. He would also like to see Tourism Surrey and local sports organizations take a leadership role in fostering more homegrown international festivals and sporting events. The 20-year-old Sheraton Vancouver Guildford Hotel recently underwent a multi-million -dollar exterior and interior facelift to keep ahead of the curve. The landmark building welcomes guests and locals alike to Surrey from its position at the north end of 152 Street. In addition to new business, Matheson said a first-class hospitality industry in Surrey would attract local tourism talent to work local. “The people who are interested in working here in Surrey are more qualified to work in other locations,” said Matheson. “There are a lot of people who are done with driving downtown, and would welcome a 10-minute commute from home.” Gateway Gaming and Entertainment has put in a proposal to build a $100-million casino and hotel in South Surrey at 10 Avenue and 168 Street. The plans include a 200-suite, fourto-five star hotel and 600-seat convention centre. If approved by Surrey council, the project would create close to 1,000 construction jobs and 500 full-time jobs.

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16 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS WORKING Taming the wild commute

fast facts Encouraging transit use:

Spending less time in traffic is seen as key to maintaining work-life balance by Jeff Nagel

resident,” noted Anita Huberman, CEO of the Surrey Board of Trade. he days when Surrey was The one-job-per-resident goal would be mainly a bedroom community a big improvement over the current ratio where many of its residents of about 0.73 jobs per working resident. commuted to downtown Van“It’s a lofty goal. But the intent is also to couver for work are long gone. have quality jobs for every resident.” Today, plenty of workers roll in the Growing the number of jobs here at Surrey Leader Banner Ad: Final High Res other direction – into1/3 SurreyPage from across home would give them more opportunithe Fraser River. ties to live and work in Surrey and reduce And travel patterns have become their commute times. more dispersed, a criss-cross of com“You want them to have a balance in muters heading throughout the Lower their life,” Huberman said. Mainland. workplaces closer OStill, V too I Dmany I Nresidents G Qhave U toA L I T Y S E N I O R S ' H O U S I N G F O R Otogether VGetting E Rhashomes 2 0and Y Ebenefi A Rts S– it other spin-off spend too much time travelling too can become a virtuous trend that leads to LEADER FILE PHOTO smart-growth neighbourhoods that are far for work, cutting into family time, undermining their health and adding to More than half of commuters from Surrey travel outside more walkable and makes frequent transit the city for work. congestion and pollution. more viable. Recreation • Private suites with According to TransLink research, But it’s a•challenge just keepingand up with 55 per cent of commuters from Surrey the newcomers. social programs two-piece ensuite head outside the city for work, with Burnaby/New West and Langley the top Surrey, the fastest-growing big city in Canada, grows at a rate of about 1,000 destinations accounting for about 10 per cent each. new residents per month. • Minutes away from • Three fresh homeEleven per cent head to Vancouver, including four per cent to downtown, So much growth is envisioned in the City Centre area that Metro VanNewton Library, cooked meals per day while 6.1 per cent go to Richmond, 4.8 per cent go to South Surrey/White couver planners have designated it as “Surrey Metro Centre” – the centre of Rock and four per cent work in the Tri-Cities. business and other activity South of the Fraser, second only in importance Seniors Centre,to Planners would like to see more Surrey residents work within their home • Full wheelchair the region’s metro core in downtown Vancouver. transit &toshopping city and commute less. The region projects job growth within Surrey Metro Centre grow from accessibility “The economic development goal for Surrey is to have one job for every 18,000 jobs to 49,000 by 2041.

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18 Surrey/North Delta Leader Tuesday, October 30, 2012

TOP SURREY INDUSTRY: HEALTH CARE

1,028 businesses

fast facts BC Biomedical:

Chemistry technician Amy Arnold checks one of the chemistry analyzers at BC BioMedical’s main laboratory in Newton.

• 794 employees, including 500 in Surrey • Serves 6,000 to 8,000 patients per day • 32,000 tests per day • 45 patient centres in the Lower Mainland as well as mobile lab services

EVAN SEAL THE LEADER

Fraser Health: • 4,100 workers at SMH plus 700 doctors

Steady growth for lab giant

• 350 at Jim Pattison Outpatient Centre • 170 at CareLife Fleetwood • SMH expansion to add 650 staff and 50 doctors

BC Biomedical part of burgeoning health care sector

by Jeff Nagel

bank of automated sample analyzers hums inside BC Biomedical’s main lab centre in Newton but a warning message shows something’s amiss. Chemistry resource technician Amy Arnold, one of a small army of highly skilled workers there, arrives to clear a jammed sample rack in one of the machines that should be steadily processing test tubes of fluid from patients. It’s a typical day on the job for Arnold, who often acts as a troubleshooter when there’s a problem. A graduate of BCIT’s medical laboratory science diploma program, she is one of a growing number of Surrey-based employees in the expanding health sciences field. BC Biomedical is one of the private sector pioneers, performing 32,000 tests on samples from several thousand patents each day for hospitals, doctors and other referral agencies. More than 500 employees work for the company in Surrey, many of them laboratory technologists like Arnold or medical laboratory assistants, who are the front-line staff who collect samples from patients at BC Biomedical’s many patient service centres. The company began as a partnership of pathologists founded nearly 55 years ago by Dr. Cam Coady. But it’s since grown into a huge enterprise performing many of the medical tests in the Lower Mainland.

No end in sight to growth

Company CEO Doug Buchanan said BC Biomedical is a good example of the cutting-edge health science jobs that are increasingly coming to Surrey and that the city aims to attract. The rapid pace of improvements in the science and technology of medical testing are a key factor fueling growth. “Virtually exponentially, we’re adding new tests every year,” he said. “And as that expands that increases demand for the service.” The growing and aging population in the Lower Mainland is also a huge driver of growth. Buchanan says a third factor is the increasing sophistication of patients – they’re more knowledgeable and demanding about

president and CEO. He said the outpatient centre as well as the SMH expansion is “creating ongoing demand for highly skilled and trained health care professionals now and into the future.” Health-related research is also on the rise. Fraser Health signed a strategic alliance with Simon Fraser University in 2009 to jointly work to develop collaborative training, education and research programs. The relationship opens up new options for applied research and means training opportunities for SFU students at Fraser Health, as well as continuing education programs for workers at SFU. “As part of our long-term strategic plan, Fraser Health is working to strengthen its academic partnerships and make teaching, training and research key drivers in the delivery of health care in our region,” Murray said. Fraser Health is already a big player in educating health professionals – from medical students and Hospital expansion adds jobs residents to nurses and other allied health professionals – in partnership with several institutions, The most obvious physical example of the health including SFU, UBC and BCIT. sector growth in Surrey has been the opening of “Surrey Memorial Hospital is rapidly developthe new Jim Pattison Outpatient Care Centre in ing as an important teaching centre in the UBC Green Timbers, and the construction of the new Faculty of Medicine,” Murray said. ER and critical care tower at Surrey Memorial “With the added academic space that will come Hospital (SMH). Dr. Nigel Murray with the redevelopment and expansion project, Fraser Health already employs 5,500 people at its SMH will be able to provide post-graduate medical various facilities in Surrey, including 4,100 at SMH, training as a satellite campus of the UBC School of not counting 700 doctors there who aren’t direct Medicine, helping address the shortage of doctors in B.C.” employees of the health authority. Health-related jobs are a top area Surrey Board of Trade CEO The Jim Pattison centre added another 350 health care workAnita Huberman sees for growth. ers. The new ER opens in 2013 and once the critical care tower She and others are looking well beyond the current expanis also finished in 2014, SMH will add 151 new hospital beds. sion at SMH. The major hospital expansion will require about 650 new staff “I think you’re going to see an expansion of Peace Arch Hosplus dozens of doctors. pital,” she said. The additional jobs will include nurses, pharmacists and Huberman agrees demographics are a huge driver – the city’s physiotherapists, as well as support staff such as porters, growing and aging population will need more health services, registration clerks and unit clerks. not just in acute care settings, but also community and home “Health care technology is developing at a rapid pace, and we are committed to providing state-of-the-art facilities health care. “And as our population ages, as health care intensifies, that is and services for our communities, but at its heart, health an area that will continue to increase.” care is about people,” said Dr. Nigel Murray, Fraser Health’s what health care they want when they see their doctors. He estimates the three elements combined translate into growth for the company of close to five per cent a year in patient visits and seven to eight per cent in test volume. While the business depends on government’s ability to fund health care, Buchanan sees demand for the firm’s services steadily rising and expects employment levels will follow. Over the last 20 years, he noted, BC Biomedical has already seen its workforce grow by 75 per cent. “There is no end in sight for the growth in demand for these services,” Buchanan said. “With what’s going on with the human genome, it’s reasonable to expect a revolution in the field of laboratory testing in the next decade.” Employees also want to work there. BC Biomedical has consistently been named one of Canada’s top employers for several years running.

“Health care technology is developing at a rapid pace...”

Tuesday, October 30, 2012 Surrey/North Delta Leader 19

TOP SURREY INDUSTRY: EDUCATION Surrey – the place to educate

461 businesses

City on the ‘cutting edge,’ says longtime teacher-librarian by Sheila Reynolds

ing a wide range of workers, including education assistants (1,227), supervision aides (605), clerical staff (554) and custodians (371). There are also 175 maintenance workers such as electricians, mechanics, groundskeepers, carpenters and other tradespeople tagged as support staff, as well as 97 applied behaviour analysts and 57 aboriginal support workers. They all add up to a huge pool of experience and expertise unmatched by most school districts, as some of the best talent is attracted to Surrey. As the largest public school district in Western Canada and one of the biggest in Canada with more than 70,200 students, it is seen as a leader, says Monk. “Other districts are watching what we’re doing. It’s the place to be – definitely. When comes to being in education, I believe it is.”

ngela Monk commutes from Vancouver daily to work in Surrey. And she doesn’t mind one bit. Currently a teacher-librarian at Fraser Heights Secondary, where she’s been for 10 years, Monk made a conscious decision to work in the Surrey School District shortly out of teacher training. “Surrey was growing like crazy and was one of the districts that was hiring at the time,” says Monk. “I quickly realized that Surrey was on the cutting edge.” She also saw that most of the new educators coming out of university with their fresh ideas and great strategies were headed Surrey’s way, and that things she witnessed happening in Surrey were not happening in Vancouver or Burnaby where she did her practicums. “I realized Surrey was going to be, eventually, the leader,” says Monk, who spent 12 years teaching French and Spanish at L.A. Matheson Secondary before moving to Fraser Heights. “And I do think we are now. All the other school districts are watching to see what we do.” Monk is just one of 4,683 teachers working full- or part-time in the Surrey School District. As the largest employer in the city, there are a total of 9,079 employees district-wide. While contract teachers make up more than half of district’s workforce, there are hundreds more people in an array of administrative, management, on-call, trades and clerical positions. There are 249 principals, 560 teachers-on-call (TOCs), 103 exempt and management staff and 3,484 support staff. Apart from teachers, support staff accounts for the secondhighest number of employees in School District 36, encompass-

“

Post-secondary institutions

EVAN SEAL / THE LEADER

Fraser Heights Secondary school teacher/librarian Angela Monk inside the library at the school.

IT’S DIFFERENT HERE.

”

Teaching excellence, research intensity, and a university engaged with its community. All in a stunning campus in the heart of Surrey’s new City Centre. SFU provides the best of all worlds for today’s student.

Andrew Petter

| SFU’s 9th President and Vice-Chancellor

Kwantlen Polytechnic University is one of the top 10 largest employers in Surrey, with more than 750 employees at the two local campuses. According to March 2012 figures provided by the university, there are 365 faculty members at the main Surrey campus on 72 Avenue and 41 at the Cloverdale trades campus on Highway 10 near 180 Street. Unionized support staff accounts for another 232 employees in Surrey and other 33 in Cloverdale, and there are about 72 administrators between the two local campuses. (On-call auxiliary, student and co-op assistants and casual contracts are not included in the figures). Nearby SFU-Surrey also squeaks in the top 20, coming in as the 19th largest employer in the city. The campus in Central City employs about 250 full- and part-time instructors and approximately 82 administrative and support staff.

ENGAGING COMMUNITIES SFU campuses redefine the heart of a community www.sfu.ca/engage

ENGAGING STUDENTS. ENGAGING RESEARCH. ENGAGING COMMUNITIES.

W W W . S U R R E Y . S F U . CA

20 Surrey/North Delta Leader Tuesday, October 30, 2012

TOP SURREY INDUSTRY: MANUFACTURING

1,037 businesses

A A CAREER CAREERNOWHERE NOWHERE NEAR NEARORDINARY ORDINARY UNE CARRIÈRE CARRIÈRE UNE HORS HORS DE DEL’ORDINAIRE L’ORDINAIRE

FOREMAN

Location: Lower Mainland - Dual Mechanical Ltd. is taking applications for the position of Foreman for commercial/institutional projects in the Lower Mainland of BC. You are a leader who has proven yourself to complete projects on time and on budget with attention to detail. You anticipate manpower and material needs in conjunction with scheduling. You have a good work ethic and provide leadership to the employees working with you. Your Responsibilities Include (but not limited to): • Anticipating manpower, sub trade, and material needs in conjunction with scheduling of the project • Implement and ensure compliance with Dual’s Safety Program • Review and provide assistance to the Project Manager regarding quality assurance and control • Review overall work plans and schedules in conjunction with the Project Manager Qualifications Required: • 5-10 years experience in the mechanical industry as a foreman • Proven overall supervision, coordination, and management skills and scheduling of construction activities •CAREER Consistently complete projects on time and budget PRÉSENTATION •PRESENTATION Strong leader with excellent communication, SUR problem and decision making skills LESsolving, CARRIÈRES • Ability to understand project scheduling and to read and understand drawings and November 8, 2012 at 6:00pm Le 8 novembre à 18 h specifications •RCMP Be aEteam player with excellent client relationQuartier skills général de la Division E, GRC Div Headquarters Heather verbal Street Vancouver, BC communication skills 5255 rue Heather Vancouver (C.-B.) •5255 Excellent and written To register call:

Pour vous inscrire:

We offer a competitive salary, performance bonus program, and custom benefits package, 604-264-2050 604-264-2050 and company RRSP program. Wage commensurate with experience. InterestedATcandidates should submit resume toFIRST info@dualmechanical.com. ATTENDANCE A CAREER PRESENTATION IS NOWtheir THE MANDATORY STEP IN THE APPLICATION PROCESS. ASSISTER À UNE SÉANCE D’INFORMATION SUR LES CARRIÈRES EST MAINTENANT LA PREMIÈRE ÉTAPE OBLIGATOIRE DU PROCESSUS DE RECRUTEMENT. Only candidates selected for an interview will be contacted.

EVAN SEAL / THE LEADER

Ken Boyd, manager of S&R Sawmills Ltd., says most people in the manufacturing industry have been surprised at the depth of the economic downturn.

50 years in timber Surrey sawmill weathers the ups and downs in the export market by Rick Kupchuk

ust 11 months shy of celebrating its 50th anniversary, S&R Sawmills Ltd. has followed its own path in creating its niche in the lumber industry. But its immediate future remains out

of its hands. “We’ll be normal once the U.S. housing market gets back to normal, which it will,” said Ken Boyd, manager of S&R Sawmills. “But when it will is anybody’s guess.”

See INDUSTRY / Page 21

A A CAREER CAREERNOWHERE NOWHERE NEAR NEARORDINARY ORDINARY UNE CARRIÈRE CARRIÈRE UNE HORS HORS DE DEL’ORDINAIRE L’ORDINAIRE

Chartwell residences are honouring Canadian veterans throughout November with a

COM PLI M EN TA R Y V ET ER A NS LUNCH CAREER PRESENTATION

PRÉSENTATION SUR LES CARRIÈRES

November 8, 2012 at 6:00pm

Le 8 novembre à 18 h

RCMP E Div Headquarters

Quartier général de la Division E, GRC

5255 Heather Street Vancouver, BC

5255 rue Heather Vancouver (C.-B.)

To register call:

Pour vous inscrire:

604-264-2050

ATTENDANCE AT A CAREER PRESENTATION IS NOW THE MANDATORY FIRST STEP IN THE APPLICATION PROCESS. ASSISTER À UNE SÉANCE D’INFORMATION SUR LES CARRIÈRES EST MAINTENANT LA PREMIÈRE ÉTAPE OBLIGATOIRE DU PROCESSUS DE RECRUTEMENT.

At Chartwell, we believe it is the duty of all Canadians never to stop saying “thank you” to our veterans. It is but a small gesture to those who have offered such a great sacrifice to our country.

IMPERIAL PLACE RETIREMENT RESIDENCE 13853 - 102nd Avenue, Surrey

604-581-1555

Veterans will receive a copy of Chartwell’s book HONOUR, which features the stories of 35 quiet heroes 65 years after the end of WWII. Please contact us to arrange your complimentary lunch.

Join us on Tuesday, November 6 at 6:00pm for the Twice Shy 40’s Revue Show Call Dale at 604-581-1555 for information

www.chartwellreit.ca

Tuesday, October 30, 2012 Surrey/North Delta Leader 21

SURREY IS

WORKING

Industry: ‘We’ll recover Join the Team

From page 20 Located in Port Kells near the Fraser River in North Surrey, S&R Sawmills employs roughly 425 employees, down from its high of 550 a few years ago. With four mills on its site, it is a unique player in the lumber industry, but one that has been very successful over the years. “We’re a 100-per-cent custom-cutting business. We don’t own our own timber, we’re a specialty mill, which is unusual in the industry,” said Boyd. “But we’ve always been that way.” Like many businesses in the timber industry, S&R Sawmills is coping with challenges, and doing better than most. Employment

province-wide has dropped by roughly onethird since 1990, from 26,300 to 17,400 in 2008, according to provincial government We’re looking for more talented individuals to be part of our quickly-growing family. figures. The largest lumber-industry employer in Surrey – the Teal Jones Group has roughly WE CAN OFFER YOU 290 employees at its Surrey sites – S&R has seen its workforce decrease at a rate less than • Challenging work the provincial rate. It does what it can to keep • Team environment its staff working, but it isn’t easy. • Training, certification and professional development “We take on smaller orders, we go to a four-day work week, move crews from mill • Opportunities for career advancement to mill,” said Boyd. “Anything to keep people • Competitive wages working. • Regular, steady hours “It’s up and down, and unfortunately • A full and comprehensive benefits package that includes medical, sometimes we have to have layoffs. And a long term disability, life insurance, extended health benefits and dental. large percentage of our jobs are entry level, so when they need to work they go elsewhere if they have to.” Accounting for more than half of the value of the province’s goods exported internationally, forest products are British Columbia’s most important exports. And the industry has a large presence in Surrey, with numerous mills in operation, such as Mackenzie Sawmill Ltd. and Mill and Timber Products CURRENT OPPORTUNITIES in Bridgeview. The economic downturn of four years ago has hit the industry hard, and the impact was Sonic Enclosures has immediate openings for all experience levels (apprentices and a surprise to many. journeymen) in the following trades: “Some people in our industry saw the • Welders/Fabricators downturn coming,” said Boyd. “But nobody • Mechanical Assemblers saw the depth to which it has gone. The U.S. housing market is in its sixth year of decline, • Industrial Electricians they’re at numbers not seen since the 1930s.” • Industrial Painters “We’ll recover. But we’re not back to what • Material Handlers you’d call normal yet.”

MacKay MacKayLLP LLP Chartered Chartered Accountants Accountants Business Business Advisors Advisors

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mackay.ca mackay.ca

22 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS

WORKING

Funding for innovation in Surrey Entrepreneurs invited to take part in monthly roundtable series Black Press

help entrepreneurs in bringing new products or services to market.” he Surrey Board of Trade (SBOT) has The Innovation Roundtable Series will received $5,000 in funding from the be held on the last Monday of each month Natural Sciences and Engineering and will feature Council of Canada – a federal agency two speakers from that works with companies to help find high- post-secondary qualified people and advance research and schools or other development – for the SBOT’s Innovation innovative repreRoundtable Series. sentatives from The series aims to identify and showcase municipal and the city’s innovative companies that create regional economic opportunities for research collaboration development, probetween industry and post-secondary comvincial and federal munities. agencies, and trade These companies will also be a part of associations, and Surrey’s Global Innovation Summit in April will showcase two 2013, which includes an innovation awards innovative companies or organizations from gala. the region. “The Surrey Board of Trade’s Innovation The Innovation Roundtable Series takes Team is promoting a regional innovation place from 4-6 p.m. at the Surrey Board of strategy as a means of attracting more busiTrade conference room, #101-14439 104 nesses to Surrey and the surrounding South Ave. Fraser Region to generate higher-paying The dates are: Nov. 26, Jan. 28, Feb. 25 and 2012 Starter Bracelet jobs,” said Anita Huberman, CEO, Surrey March 25. Board of Trade. For more information, visit www.business Luck &funding Joy Bracelet Every “This will launch our effort tostory has a bead insurrey.com 2012 Starter Bracelet

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Tuesday, October 30, 2012 Surrey/North Delta Leader 23

When kids are hungry, it’s hard to learn Over 137,000 BC children are growing up in poverty. BC had the highest rate of child poverty for eight years in a row. It’s past time for the BC government to catch up with other provinces and create a comprehensive poverty reduction plan for BC families. Because there are no band-aid solutions to child poverty. A message from the Surrey Teachers’ Association To learn more, visit

24 Surrey/North Delta Leader Tuesday, October 30, 2012

TOP SURREY INDUSTRY: TRANSPORTATION

557 businesses

EVAN SEAL / THE LEADER

A bus is hoisted up for maintenance work at the Transit Communications Centre in Surrey.

Newton the hub for Metro buses

fast facts

Up to 1,250 vehicles are monitored during peak times at Surrey Transit Centre by Maria Spitale-Leisk

Transit Centre. His staff works four days on, taking three days off. There are four shift changes around the clock. Everything from minor inspections, to major overhauls, to body work is performed at the facility. There are also mobile mechanics out on the road chasing buses that need minor repairs. Upstairs in T-Comm, three to seven supervisors monitor all of Coast Mountain’s buses and support vehicles in the Lower Mainland 24 hours a day. Lyanne Smith, T-Comm duty manager, is stationed at the back of the room where she can oversee all of the activity. The desks are in a horseshoe formation. The suburbs supervisors – monitoring buses outside of the City of Vancouver – are on the right. At the front of the room are large screens. Each

New hires in the T-Comm Centre – which only happens once every couple of years – go through he next time you catch yourself complainone week of intensive technical training, and ing about getting up at 6 a.m. for work, then spend four weeks with a supervisor to learn consider this: There is a team of Coast decision-making and how to apply classroom skills. Mountain Bus Company drivers across “It’s a very high-stress position,” said Smith. the city that have been up since 2 a.m. “You are constantly taking calls from the depots Still, they will greet passengers with a smile or a and police. We not only oversee the road, but we “good morning” because most bus drivers are the also make decisions for the corporation outside of epitome of a people person. Monday to Friday, 8 a.m. to 4 p.m..” Matt Adams, acting duty manager at the Transit Smith said 90 per cent of T-Comm supervisors Communications Centre (T-Comm) in Surrey, is come from bus operator experience because they a 10-year veteran of the company. He started out know the routes and service areas. She has worked driving trolley buses in Vancouver before moving for the company for 37 years, starting out as a bus up the ranks to supervisor at T-Comm. driver in 1975. “It’s a not a job, it’s a life,” said Adams of his Coast Long-serving T-Comm supervisor Rob Magar Mountain career during a tour of the Surrey Transit has five large computer screens in front of him. The Centre in Newton. most eye-catching monitor displays tiny green It’s 3 p.m. and there is a flurry of activity at and red bus graphics travelling across a grid. the Surrey Transit Centre as bus drivers filter in It’s showing a real-time – 55 seconds is the and out of the building. Meanwhile, dispatchrefresh rate for the GPS system – snapshot of ers are piecing together drivers’ schedules and North Vancouver’s transit operations. fielding phone calls from operators calling in Suddenly, a red SOS icon flashes on the sick. screen. Magar switches to the Surrey map. A This facility is also where drivers can retreat “stealth” alarm on one of the buses has been in between shifts, or “pieces” as they are offiactivated. cially referred to within Coast Mountain. In these scenarios T-Comm supervisors “This is something we are very proud of,” can overhear the audio from the bus and take said Adams opening the door to sizable gym appropriate action. with state-of-the-art fitness equipment. One time, Magar knew he was dealing with In the employee lounge there is foosball, a a serious bus accident because he could hear pool table and a TV with video games. And distress sounds coming from the operator. down the hall is a quiet room with a reclining With this current SOS call, Magar talks with armchair and blanket for operators to catch a EVAN SEAL / THE LEADER the driver and it’s determined that the stealth catnap. Supervisor Jay Midha takes a call inside the T-Comm alarm was falsely activated by a speed bump. “If you are getting up at two in the morning, at Coast Mountain Bus Company. Earlier in the day it was the real deal when a it’s early,” said Adams. call came in about a domestic assault on a bus. Surrey Transit Centre operations manager A woman was crying and visibly distraught. Tracey Lang says being able to deal with conflict one serves a different informative purpose, from a The bus driver radioed Magar who dispatched a and possessing customer service skills are key grid map of the trolley bus wires to the T-Comm supervisor to the scene and called police. employee attributes in the operations centre. supervisors’ average response time. He figures he spent 35 minutes to an hour on Next door to the main building, a maintenance T-Comm receives close to 1,000 calls from that call alone. But the job is not always that excitfacility is equipped with 18 spacious bus bays; operators a day. And on a busy day, that number ing. some have overhead hoists, others boast cavernous can double. During peak times, staff are monitor“There are lulls, thank goodness,” said Magar. workspaces below. ing 1,250 buses and support vehicles. So how does he handle the stress that comes with Bill Harding, who has been with Coast MounThe technology used to track the buses is called the territory of working at T-Comm? tain and its parent company TransLink for 37 years, Computer Aided Dispatch and Automated Vehicle “I try to do it with some humour. And maintain is in charge of fleet maintenance for the Surrey Location system. a civilized tongue,” said Magar.

Surrey Transit Centre: • 528 bus drivers • 61 mechanics • 40 communications centre staff • New Coast Mountain Bus Company employees start with three weeks paid vacation and 17 personal days off per year. • The Surrey Transit Centre is home to 182 conventional, 12-metre buses and 37 community shuttles. • Life span of a bus is 800,000 to one million kilometres or approximately 17 years. • Price tag of a new bus is approximately $400,000. • Two 90,000-litre fuel tanks are filled every three days at the Surrey Transit Centre. • One bus can burn through 120 litres of fuel in one day.

Tuesday, October 30, 2012 Surrey/North Delta Leader 25

TOP SURREY INDUSTRY: WHOLESALE TRADE Horticultural careers in bloom

889 businesses

Hundreds of employees work among the greenery at a family-run Cloverdale-based greenhouse by Maria Spitale-Liesk

“You just get really sick of seeing (flowers) after awhile. That and allergies can be a problem,” said Materi. on’t let the name fool you: Burnaby Lake Greenhouses Ivan Wen, a former floral arrangement instructor, is the only may have originated in that city, but the floral whole- man working in the bouquet department. He exhibits a real saler has been blossoming in Surrey since the 1960s. passion for the job. Dutchman Herb vanderEnde and his family came “You can use your imagination to create a beautiful thing,” to Canada in 1954 with few personal possessions but a lot of said Wen. horticulture wherewithal. Seeing the employees simultaneously snipping and shaping After a decade in the greenhouse business, vanderEnde had offers an appreciation for the labour and creativity infused in a his sights set on an expansive property at the corner of 100 beautiful bouquet of flowers sitting in a store. Avenue and 152 Street in Surrey – better known today as a In fact, as part of Surrey’s wholesale trade industry – one of bustling thoroughfare. the city’s biggest sectors – Burnaby Lake Greenhouses supplies He continued to cultivate the family business, opening up cut flower arrangements, hanging baskets and potted plants to production facilities in Richmond and Langley. Fifty years later, major grocers and big box stores in Western Canada and the the company is headquartered at 172 Street and 80 Avenue in U.S. Pacific Northwest. There’s a good chance the company’s Surrey – a block of interlocking, rectangular glass greenhouses floral creations have unknowingly graced your special occasion. with peaked roofs. This is company CEO Robert vanderEnde’s favourite time of There is 1.8 million square feet of growing space on this year. property, which explains the scattering of cruiser bicycles for “I like it because you see a sea of poinsettias blooming,” he traveling to and from workspaces in the greenhouses. said, moving about the massive, tropical conservatory. On this October afternoon, the exterior of the greenhouse is Burnaby Lake Greenhouses grows 750,000 poinsettias each getting whipped with rain. And once inside, you quickly accliyear starting in mid-summer. Some varieties of this Christmas matize to the perfumed and colourful environment. staple take eight to 10 weeks to grow, others four months. There are rows of workstations piled high with cut flowers – a Clarence Schramm passes by in shorts and a T-shirt. It’s rainbow of gerbera daisies invading one table alone. The filler casual Friday every day in the greenhouse. greenery waits in buckets on the floor. “I’ve always liked tropicals. I’m lucky that I get to work with Employee Barb (who did not want her last name used) has them.” been professionally playing with flowers here for 10 years. Burnaby Lake Greenhouses employs approximately 250 “Most of the time it’s kind of relaxing,” she said, adding that people. There are jobs in office administration, sales and shipher co-workers are a fine bunch. ping. Most employees arrive by 7:30 a.m. and leave by 4 p.m. But it’s not always glamourous working with pretty, someThe company, which is overseen by four generations of vanSchn_Ad_SurreyinFocus10.31x6.63 TO PRINTER.pdf 1 18/10/12 2:25 PM times barbed, plants – Pam Materi can attest to that. derEndes, operates like an extended family. Robert vanderEnde

EVAN SEAL / THE LEADER

Sahsha Langenbach works at Burnaby Lake Greenhouses tubing Gerbera daisies. says his grandfather always embraced immigrant employees because he once made that same pilgrimage. And then there’s the floral philanthropy. Burnaby Lake Greenhouses has donated flowers to Surrey Memorial Hospital Foundation’s Tulips for Tomorrow campaign, Union Gospel Mission, as well as many seniors’ homes.

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26 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS IT’S YOUR FUTURE

WORKING

MAKE IT BIG Business excellence finalists announced

Surrey Board of Trade awards event is Nov. 15 Black Press

F Kwantlen has been named one of BC’s Top Employers, 6-years running! Why? ▪

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Our clinic cat, Elsa

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inalists in the Surrey Board of Trade’s Business Excellence Awards have been announced. The 14th annual awards, set for Nov. 15, will recognize Surrey’s best businesses in eight categories, as well as pay tribute to Flag Mitsubishi owner Sherrold Haddad, who is retiring after “at least 40, maybe 50 years” in the car dealership business. Finalists are Complete Home Design, Dale’s Alignment and Brakes, and Milestone Events (one to 10 employees); Frontline Real Estate Services Ltd., Novo Textiles Co., and Reliance Foundry (11-40 employees); and Aggressive Tube Bending, Keywest Asphalt Ltd., and Norwood Packaging Ltd. (41-plus employees) Not-for-profits are to be honoured in two categories: under $500,000 budget (finalists are Child Partnership of Surrey-White Rock, Surrey Christmas Bureau and Surrey Urban Mission), and over $500,000 budget (Alexandra

Neighbourhood House, Fraser Valley Real Estate Board and Progressive Intercultural Community Services Society). In the running for Business Person of the Year are Barry Forbes of Westminster Savings Credit Union, Balraj Mann of Polycrete Restorations and Jason Zanatta of Novo Textiles Co. New Business of the Year finalists are All Care Medical Centre, Kitply Industries and The Shops at Morgan Crossing. The Student Entrepreneur of the Year Award will go to either Michael Cheng (WittyCookie), Julian DeSchutter (The DeSchutter Group) or Sukhi Sangha (Sangha’s Learning Centre). The awards ceremony, to take place at the Sheraton Vancouver Guildford Hotel Nov. 15, will take the form of an Academy Awards-style dinner. Set for 6-10 p.m., tickets are $105 each or $1,000 for a table of 10. To purchase tickets, or for more information, visit www.businessin surrey.com or call 604-581-7130.

Part of your community. Teeth Whitening Family Dentistry Veneers Dental Implants ® Invisalign Orthodontics Oral Surgery Smile Design Wisdom Teeth Emergency Patients Welcome

Visiting the Dentist is not something you usually look forward to. That might change after you visit Dr. Dhanju and his staff at Newton Crossing Dental. From the time you walk in the door and are welcomed by the friendly receptionist you feel comfortable. The office is modern with a large screen TV and magazines in the waiting room for your enjoyment. While most dentists do a fairly good job at check up time Dr. Dhanju performs a very thorough examination. All areas of the mouth are carefully inspected for any suspicious or obvious areas of concern. The latest technology in dentistry is used to ensure proper identification and corrective procedures. While sitting in the dentist chair you can watch your favorite TV shows in total comfort. Dr. Dhanju goes the extra mille to ensure his patients are relaxed and comfortable during their visit. Whether you need dental implants, oral surgery, veneers, cleaning, whitening or any other procedure, Dr.Danju and his friendly staff will help you achieve the smile you want.

IF YOU ARE NEW TO SURREY PLEASE COME IN AND SEE US.

New Patients Always Welcome! CALL FOR AN APPOINTMENT TODAY!

The above comments were written by a new patient of Newton Crossing Dental. Kelly G. of Surrey, BC

7126 King George Blvd, Surrey, BC V3W 5A3 604-591-8999 www.dentistsurrey.com infodental@shawbiz.ca

Tuesday, October 30, 2012 Surrey/North Delta Leader 27

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28 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS WORKING Kathy Helman, a self-serve coordinator at the WorkBC Employment Services Centre in FleetwoodGuildford, chats with client Tia Luker. EVAN SEAL / THE LEADER

When the job search isn’t working The WorkBC Employment Services Centre in Fleetwood-Guildford helps thousands of people with career planning each year by Maria Spitale-Leisk

ooking for employment is hard work and often overwhelming. If you’re feeling frustrated and hopeless, it might be time to let those who are in the business of finding their clients the quickest route to fulfilling employment lend a hand. Pacific Community Resources operates a WorkBC Employment Services Centre in the Fleetwood-Guildford area. There is a full range of free job search resources and career planning programs available through this facility – open to anyone who is eligible to work in Canada. Case managers and facilitators can help with everything from polishing your resume, enhancing interviewing skills, and setting up apprenticeship training. All clients are triaged when they first walk through the door, said Sue Clough, operations coordinator of the FleetwoodGuildford Employment Services Centre. First they see the self-serve coordinator, Kathy Helman. She is the one who will do a quick assessment of the client’s needs. If it’s a simple resume touch-up or Internet access that they are after, clients are directed to workstations in the main area equipped with computers and telephones. Most clients are referred to second-level unemployment triage – where a case manager can take a more in-depth look at their needs. EVAN SEAL / THE LEADER They are often encouraged to attend a four-day, on-site career-planning workshop. Employment centre client Christine Wilson uses a computer to look for job opportunities. Surrey resident Christine Wilson is

currently taking the course. Wilson was a housing support worker who experienced burnout. Her psychologist advised her to explore a new career path. Wilson needed government assistance to help keep her on her feet. “It was humbling for me to go on EI,” said the 40-year-old. “It’s the clientele I used to represent.” She enrolled in Langara College’s Arts and Sciences undergraduate program until her Employment Insurance ran out midsemester. That’s when Wilson turned to the Fleetwood-Guildford Employment Services Centre for help. She is now learning how to apply for student loans and bursaries, crediting her career planning instructor for keeping her motivated. “When you are unemployed for many months, there are financial challenges and you are feeling low,” says Wilson. “When you have someone like this, she is just so positive.” The centre has 700 open files filled with stories just like Wilson’s. There are also plenty of reality checks for people with multiple degrees and highly educated immigrants seeking employment in what Clough calls a “fairly tough job market.” Making it easier for clients is the one-stop shop model. With services for immigrants, youth and disabled clients under one roof, you don’t have to visit a variety of centres to tell your story, said Clough. The Surrey Fleetwood-Guildford Employment Services Centre is located at #20210334 152A St. More information is available at www pcrs.ca.

fast facts Employment by the numbers: • Cloverdale has the highest employment participation rate – 73.8 per cent – and the lowest unemployment rate – 3.9 per cent. • Whalley has an unemployment rate of 7.2 per cent – the highest in Surrey. • Surrey’s unemployment rate is 5.7 per cent –marginally higher than the Metro Vancouver average of 5.6 per cent. • Sales and service are the most common jobs in Surrey, accounting for 22-27 per cent of the employed labour force. – City of Surrey Labour Force Fact Sheet, 2006 census

Tuesday, October 30, 2012 Surrey/North Delta Leader 29

fast facts

TOP SURREY INDUSTRY: ‘other’ SERVICES

#1 sector: • Surrey’s top businesses are in construction, professional, scientific and technical services, retail, manufacturing, health care, wholesale trade, finance and insurance/ real estate, transportation and education. • But the numberone sector is listed as “other” services. • “Other” services include repairs and maintenance on items, personal services, laundry, funerals, pet care, photofinishing, religious and social advocacy organizations, and businesses in private households.

4,196 businesses

Helping others is job one Employees at the not-for-profit Centre for Child Development stick around for the kids and camaraderie by Maria Spitale-Leisk

he kids’ smiles say it all at The Centre for Child Development in Surrey. Helping children with special needs reach their potential may be the centre’s mission statement, but its stakeholders are more like a large extended family. Established in 1953, the non-profit organization assists more than 2,000 children each year, from newborns to age 19, across Surrey, Langley, Delta and White Rock. The centre is a one-stop shop for children with special needs, with a variety of specialized pediatric professionals collaborating under one roof. At the centre, located at 94 Avenue an 140 Street, children’s artwork, along with accolades from community partners, adorns the walls of the sprawling complex. Heather Basham, acting director of supported child development, began her career at the centre 33 years ago in the preschool. Multi-decade service and starting out in the preschool is common among workers at the centre. “There have been so many changes – different staff, different CEOs, renovations to the building, program changes,” said Basham. “I have fond memories of many different places in time here.” Linda Wieler works in casting and splinting. Having this department on-site sets the centre apart from other pediatric special needs programs.

Recreational therapist Peggy Beyak works with one of her clients in the specially designed therapy pool at The Centre for Child Development. EVAN SEAL / THE LEADER

Unlike casting for broken limbs, the centre creates corrective treatments for children with orthopedic needs – many of which are the result of a genetic condition. “They are not necessarily happy with what we are doing. So they cry,” said Wieler, who does her best to placate them with TV and toys. She can relate to what the parents are going through. Wieler’s son, who was born with cerebral

palsy, came here for physical therapy 30 years ago. “It was wonderful. Everyone was so helpful,” she said of the experience. Five years later she wound up working for the centre as a rehabilitation assistant. In another area of the building is the centre’s most inviting space: the pool.

See CENTRE / Page 30

30 Surrey/North Delta Leader Tuesday, October 30, 2012

SURREY IS WORKING Centre: Serves thousands of children the in Lower Mainland From page 29 Basham said it can be a popular place for not only physiotherapists, but also speech pathologists and occupational therapists looking for creative ways to engage children. The temperature in this specialized pool is about six degrees warmer than normal, keeping kids’ muscles loose. It’s also marked crosswise with black lines that indicate a distinct change in depth. For some of the 700 kids who access the pool each year, it may be where they take their first steps. From a chair at the edge of the pool, a mother observes her four-year-old daughter Tanvir splash in the water with her recreational therapist. Tanvir was born with spina bifida. In just six months working with centre physiotherapists, her leg muscles have become stronger. Soon, her “twisters” – braces around her hips – will come off, as she slowly works towards a day when she can walk unaided. The mom expresses her gratitude for the staff. “The centre is very important. For our family, they are helping us. They listen to us.” In another part of the building is the preschool. In the centre’s early days, there were separate preschool classes for children with special needs. Today, all the children are integrated. The spirit of inclusion is alive in the room as a multicultural mural of kids holding hands is draped across one of the walls. Mary Stoochnoff is one of the early childhood educators at the preschool – a role she said is rewarding, with priceless perks. “Like when the kids come up and hug you, or they turn around to put their hand on you,” said Stoochnoff. These are the experiences that Basham – who oversees intake for the entire centre – wishes she could offer to all children with special needs in the community. The centre’s board of directors’ goal is to increase the number of children they serve by 200 a year. They estimate it costs

EVAN SEAL / THE LEADER

Centre for Child Development teacher Mary Stoochnoff (left) and support teacher Colleen Gratz inside the centre’s preschool. $5,000 per child per year for pediatric medical rehabilitation therapies. Upstairs in the “tree top” room is the intake department – an objective realization of the need for these programs. Sharon Murray, central coordinator for speech and language referrals, Murray fields phone calls from parents, speech pathologists, and public health units. The speech and language department receives between 120-130 new referrals a month. Working alongside Murray is Carol Pointer, who does the rest of the intake and also works as a support teacher.

While acceptance into the centre can vary from two days to two years – hinging on funding availability and priority cases – Pointer has set a goal for herself: “To have the referral leave my desk and be downstairs as a set-up file within 90 days,” she said. Outside of the North Surrey facility, additional Centre for Child Development staff are scattered throughout the city, as well as Delta, White Rock and Langley, supporting 120 children in community programs. Its core funding comes from the B.C. Ministry of Children and Family Development, the United Way, and the Child Development Foundation of B.C. Asked what she attributes the centre’s strong employee retention to, Basham says it’s rewarding to see progress and changes in children and families in such a supportive environment. “The staff I work with are so supportive and caring, not only of the children, families and programs they support, but of each other too,” said Basham. “We have so much fun together celebrating anything and everything that happens.”

The Centre for Child Development: • Has provided services for children with special needs and their families for 58 years. • Employs 140 people. • Receives more than 1,200 referrals every year. • Provides specialized pediatric medical rehabilitation services to nearly 2,000 children with special needs through 30,000 sessions a year in Delta, Surrey, South Surrey, White Rock, Langley and other areas of the Lower Mainland. • Sophie’s Place, housed on the second floor of the Centre for Child Development, is an environment where children who have suffered abuse can be interviewed by police and social workers.

Tuesday, October 30, 2012 Surrey/North Delta Leader 31

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32 Surrey/North Delta Leader Tuesday, October 30, 2012

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