Special Features - BBB Directory 2014 by Black Press Media Group

Better Business Bureau | Vancouver Island BBB serving Vancouver Island, the Gulf Islands, Powell River and Haida Gwaii

2014

WIN $500 Contest details inside

Become a Savvy Consumer 10 Simple Steps

Protect Yourself Top Scams & Frauds

Complaint Resolution

Why the BBB Dispute Resolution Process Works

BBB Today

Update from the President & CEO

Discover the most trusted businesses on Vancouver Island

AWARD WINNING SERVICE YOU CAN TRUST Proud Winner of the 2013 BBB Torch Awards in Victoria – Ethical Decision Making

Pipes Scoped, Cleaned or Replaced - we do it all, well! A worry-free solution for your sewer or waterline issues requiring just two access holes

Using high pressure water or Rooter Tools to clear blockages in pipe systems.

250-590-1535 Testimonials, Specials & Information online - www.drainscope.net

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ROOFING

RESIDENTIAL & COMMERCIAL

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250-661-3722 ACCREDITED BUSINESS

• Family Owned & Operated • Certified “Shingle Master Company” • Fully Insured • WCB Approved • Minimum 10 Year - Lifetime Warranties • Payment Plans Showroom & Office 320 -2950 Douglas St. Victoria ericisinfinity@hotmail.com

Outside Victoria Toll Free 1-877-255-9821 • www.infinityroofing.ca

3 Message from the President & CEO Welcome to the 2014 BBB Accredited Business Directory! We are excited to once again be offering Vancouver Island residents this free, trusted resource, to help you find honest and reliable Accredited Businesses. Inside these pages you will find a comprehensive listing of businesses you can trust, as well as a variety of helpful consumer tips.

Rosalind Scott (BBB President and CEO)

This year our BBB is celebrating all the amazing achievements, accomplishments and successes of both our organization and the committed Accredited Businesses that support our programs and services. I am so proud of all we have accomplished here at BBB serving Vancouver Island. We have such hard-working and dedicated staff who strive daily to help both consumers and businesses build a better marketplace.

The past calendar year was very busy at our office. All BBBs in Canada officially joined together to become the sixth region of BBBs in North America. Our BBB is 100 per cent compliant (and has been since monitoring began three years ago) under the international requirements for BBB operations. Locally we saw a dramatic 34 per cent increase in consumer inquiries this past year, processed more than 1,000 complaints and welcomed 114 new Accredited Businesses. We attended and spoke at dozens of community and business events, increased our social media profile and took part in a new television series called ScamWATCH. We hosted two free community shredding events, resulting in thousands of pounds of confidential documents being shredded, while raising money for local charity. This year’s Torch Awards saw 14 local accredited businesses rewarded for their dedication to customer service and ethical business practices. We performed 33 advertising reviews and investigated the business practices of 23 different companies. Consumers have been busy too! Consumers opened more than 455,000 individual BBB Business Reviews to help inform pre-purchase decisions and requested 2,500 product and service quotes from Accredited Businesses, directly from our website. The coming year promises to be just as busy. We plan to launch a new, more effective, easier-to-navigate website with a powerful search engine. We have a number of new programs, services and features in the works that will benefit both consumers and businesses. We are planning another free community shredding event this spring (details to be announced), and our annual Torch Awards will be held again this fall. For those of you who are familiar with BBB, we thank you for trusting us with your marketplace information needs. For those who are new to BBB, we encourage you to check us out. Visit our website, look up a company Business Review, join the conversation on one of our social media sites, and stop by to say “Hi” if you see us out in the community. (Note: I would be happy to come out to speak to any business, consumer or community group free of charge! Just give me a call at 250-386-6348!)

Rosalind Scott

President & CEO BBB serving Vancouver Island

Promoting Trust & Ethics

*Trade-mark of the Council of Better Business Bureaus used under license.

Contact Us ON THE WEB vi.bbb.org/ vancouver-island File a complaint or inquire about a company 24/7 BY PHONE In the Greater Victoria Area 250.386.6348 Toll Free 1.877.826.4222 Inquire about a company 24/7 by phone BY MAIL #220-1175 Cook Street Victoria B.C. V8V 4A1 BY FAX 250.386.2367 OFFICE OPEN TO THE PUBLIC: Weekdays from 9 a.m. to 4 p.m.

Discover all BBB can do for you From protecting consumers to increasing your business profile, BBB is hard at work in your community

2014 Board of Directors Executive Committee Chair

Mike Regimbal

hat’s coming up for Better Business Bureau serving Vancouver Island?

(Westshore Hearing Solutions)

Past Chair

Marty Schubert (Retired)

Vice Chair

Gary Eisenstein

BBB is always hard at work to raise awareness about excellence in business practices, but here are a few special events coming this year:

(Falcon Software)

Treasurer

Miles Fournier (Investor’s Group Financial Services Inc.)

Secretary

Marsha Mara (Paul Mara Jewellers)

Member at Large

Your BBB will be launching a new-andimproved website in 2014. Fast, effective and free, the site includes a powerful new The BBB serving Vancouver Island has a busy year coming up for 2014, search function, which from the annual Torch Awards to a brand new website. will allow users to easily find BBB Business go toward the society’s programs and Reviews, articles, tips and other relevant services. content, as well as to file a complaint. The annual Torch Awards will take The site is user-friendly and integrated place in the fall of 2014. Consumers and with social media links. businesses can visit bbb.org/vancouverDon’t miss the opportunity to safely island and nominate a company they recycle all those papers containing perbelieve stands out from the crowd for sonal information with BBB serving Vanits demonstration of ethics, customer couver Island’s spring shredding event. service, trustworthiness and community While the date and location were still beengagement. ing confirmed at press time, consumers Stay tuned for more coming your way and businesses will be able to bring five from BBB serving Vancouver Island, bags or boxes of confidential documents where a variety of other exciting new for shredding, free of charge. programs of value to both businesses and The BBB is partnering with the Victoria consumers are in the works! Cool Aid Society for the event and will be Learn more at bbb.org/vancouveraccepting donations in lieu of payment island. for the shredding services; proceeds will

Colin Moorman (Duttons & Co. Real Estate Ltd.)

President & CEO

Rosalind Scott (BBB serving Vancouver Island)

Directors Chris Gillen

(Dial-A-Geek Consulting Inc.)

Loretta Copley (Hendry, Swinton, McKenzie Insurance Services Inc.)

Dave Whitman (Times Colonist)

Vern Fischer (Fischer Financial Services)

Dr. Robin Richardson (Independent Funeral Planner)

Richard Gordon (Access Records)

Honorary Directors Paul Chow (Retired) BBBVI Honourary Life Director

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Contents

5 V I C T O R I A’ S # 1 U S E D C A R D E A L E R S H I P

Message from the President and CEO ............. Page 3 Discover all BBB can for you ................................. Page 4 2014 Board of Directors ........................................... Page 4

Something for Everyone and every budget

The road to dispute resolution ............................. Page 6 10 steps to being a savvy consumer... .............. Page 7 2014 BBB Contest........................................................ Page 7 Top 10 Scams of 2013 ................................................ Page 9 Easy steps to complaint resolution ................ Page 10 Directory by Business Classification .......Pages 11-34

TR ADES WELCOME PAID FOR OR NOT!

Every year, every make, every model— at the price you want to pay!

Directory Notes:

Should such an error or omission occur, the Better Business Bureau serving Vancouver Island is not liable for damages arising from such errors or omissions.

VOTED #1 BEST PLACE FOR USED VEHICLES 4 YEARS IN A ROW!!!

COLWOOD: 1772 Island Hwy. 250-478-7603 DL #30897 DUNCAN: 7329 Trans Canada Hwy. 250-597-0424 DL #31033 NANAIMO: 4777 Island Hwy. 250-729-7991 DL #30917

www.galaxymotors.net Since 1969! Serving Our Community For Over 45 Years

In the case of display advertising or enhanced listings for which a specific charge applies, the publisher’s liability shall be limited to making a refund or cancellation of the charge for such advertisements or listings in proportion to the degree by which the error or omission affects the value of the advertisement or listing for the period during which the error or omission continues.

Windsor Plywood Western Communities (Victoria) 888 Van Isle Way, Langford Mon-Wed 8–5:30, Thurs-Fri 8–7 Sat 9–5:30, Sunday Family Day

Published for the Better Business Bureau serving Vancouver Island by Black Press, 818 Broughton St., Victoria, BC, Canada V8W 1E4 For advertising enquiries contact Oliver Sommer at 250-480-3274 or email osommer@blackpress.ca

www.windsorplywood.com windsorplywoodvanisle@shaw.ca

250-474-6111

© Better Business Bureau serving Vancouver Island. All rights reserved. The information contained herein has been compiled from sources deemed to be reliable and while not guaranteed, is believed to be factual and accurate. It is not intended to recommend or discredit any company and is furnished solely for information. Better Business Bureau, BBBOnLine and the BBB torch logo are federally registered trademarks owned by the Council of Better Business Bureaus, Inc. These marks may be used, with certain restrictions by Better Business Bureaus and eligible companies participating in Better Business Bureau programs under license agreements. It is CBBB policy to take action against all unauthorized use of its marks.

WS IA NE VICTOR

AR YE

Inside this Directory you will find the listings of all BBB Accredited Businesses on Vancouver Island. Accredited Businesses have agreed in writing to the BBB’s Standards of Trust. Every precaution is taken to avoid errors or omissions in this directory.

of the

2013

All Accredited Businesses of the Better Business Bureau serving Vancouver Island have been given the opportunity to list their business under one category of their choice. Additional paid advertising was also available. Without the support of accredited businesses who purchase advertising, the free distribution of the guide would not be possible.

Voted

Best y 1 Cit

• Over 500 vehicles in stock between our three locations! • CarProof on all vehicles — 155 point inspection! • Open 7 days a week

Fax: 250-474-6311

Floors • Doors • Mouldings • Sikkens & Stains • Lumber • Plywood • Railing & Stairs • Hardware

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Windsor Plywood... the

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The road to dispute resolution BBB’s tried-and-true dispute resolution process achieves a remarkable 82 per cent success rate in resolving disagreements between businesses and consumers. BBB Accredited Businesses must respond and be prepared to work with Better Business Bureau to find a reasonable resolution, usually achieved with BBB staff, but sometimes the matter is sent to arbitration. (All BBB Accredited Businesses can receive one free arbitration per year as part of their accreditation.)

By Jennifer Blyth Despite the best efforts of both businesses and consumers, disagreements will sometimes arise. How both parties address those disagreements, however, can make all the difference in the likelihood of resolution. Better Business Bureau’s dispute resolution process, for example, boasts the remarkable resolution rate of 82 per cent here on Vancouver Island. How does it work? While consumers and businesses can often resolve disagreements by communicating clearly and respectfully, sometimes issues are not as easily remedied. In these cases, a consumer will typically file a complaint with BBB, most often online at bbb.org/vancouverisland, providing in writing an overview of the situation and any related supporting documentation. A BBB Dispute Resolution Facilitator will review the complaint to determine if it’s something that BBB can help with. Consumers must note, however, that complaints containing abusive or foul language will not be accepted, nor will complaints related to workplace disputes, discrimination claims, matters that have been litigated, or claims about the quality of health or legal services. Bringing the business into the picture, the facilitator will forward the information to the business within two days, asking the business to provide the BBB with the details of their understanding of the issue. If a business does not respond within two weeks, follow-up correspondence will ask them to contact the BBB and/or provide a response.

If a non-accredited business chooses not to respond, the complaint will be closed and reported as “no response” on the company’s BBB Business Review. If a non-accredited business does respond, BBB staff will try to facilitate a reasonable resolution. The average complaint takes about 30 days to be resolved, though some more complex complaints can take up to 45 days. Why do some complaints require dispute resolution? Most complaints come to BBB because of a breakdown in communications between the consumer and business, so BBB tries to help both parties see what is a “fair and reasonable resolution.” Sometimes everyone is completely satisfied and sometimes no one is; often, one or both parties have to compromise. Both consumers and businesses are expected to take some responsibility for the situation, and to recognize there are consequences when they fail to take sufficient responsibility. Perhaps the consumer signed a contract then changed his mind about something, for example, or maybe the business failed to put something important in writing, and now the two differ on the interpretation of the verbal promise. Continued on page 10

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10 steps to being a savvy consumer By Jennifer Blyth

hen it comes to consumer protection, prevention really is the best medicine. BBB serving Vancouver Island offers 10 tips to help you avoid scams, prevent identity theft and save money in 2014.

Get everything in writing. Get every verbal discussion in writing to limit miscommunication and misunderstandings between your expectations and what the business actually delivers. Always be sure to write down the name of the representative you speak with.

Read the ﬁne print – especially for “free” trial offers. “Free” trial offers often result in repeated charges to your credit or debit cards sometimes amounting to hundreds of dollars every month. Read the terms and conditions of any “free”

BBB Success Stories

trial offer before handing over credit or debit card numbers.

500!

ENTER TO

WIN$

Look for the BBB Seal of Accreditation and always check a business with BBB before making a purchase. Locate trustworthy businesses by visiting bbb.org/vancouver-island to view free BBB Business Reviews, or even try the free Request a Quote service.

Beware of “job” offers to make easy money. Scammers target the large pool of unemployed. Beware of any job offer, work-at-home scheme or business opportunity that promises big money for little work and no experience. Look up companies at bbb.org/ vancouver-island before you apply for any job.

Go to www.vicnews.com/contests to enter! List one BBB Accredited Business from the following categories in this directory: 1. Auto Dealers-New Cars 2. Building Contractors 3. Computers-Service & Repair 4. Dentists 5. Fitness Centers 6. Gutters & Downspouts 7. Insurance Services 8. Moving & Storage Company 9. Plumbing Contractors 10. Retirement & Life Care Com/Homes 11. Schools-Business & Vocational 12. Vacation Rentals

Congratulations to our 2013 BBB contest winner Leanna Wong!

Keep your computer safe. If you haven’t already, install anti-virus software onto your computer and don’t forget to regularly check for software and operating system updates and patches. Don’t open attachments or click on links in e-mails unless you can conﬁrm the e-mail came from someone you trust.

BBB serving Vancouver Island received 878,935 customer inquiries in 2013 (a 34 per cent increase); and customers looked Never wire money to someone up over 455,000 local BBB you don’t know. Many scams require Business Reviews (a pretty good the victim to wire money to the reason to make sure your scammers. Tracking money sent via BBB Business Review MoneyGram or Western Union is is up-to-date!)

Continued on page 8

Leanna Wong (left), accepting her cheque from Janet Gairdner, Black Press Sales Manager.

Contest Starts March 7 and closes May 31, 2014 at midnight. Full contest details available at vicnews.com/contests.

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Fight identity theft by keeping your computer safe: install anti-virus software and remember to check regularly for upgrades and patches.

BBB Success Stories

Consumer savvy

Studies show that 85 per cent of consumers prefer to do business with a BBB Accredited Business.

Continued from page 7

extremely difficult. Even more troubling for victims is that it’s nearly impossible to get your money back.

Fight identity theft. Shred paper documents containing sensitive financial data and dispose of computers, cell phones and digital data safely. BBB offers tips and checklists on what to shred and hosts free shredding events.

Fight fake check fraud. Because of advances in printing technology, scammers have the ability to create real looking, but phony

checks. Educate yourself on the common types of check fraud and be extremely wary of checks that come with claims that you’ve won a lottery, are eligible for a government grant or have landed a job as a secret shopper when you never applied. Be wary if it sounds too good to be true.

Warn and empower others. Contact your BBB and file a complaint if you’ve a disagreement with a business or have been ripped off by a scammer. Your complaint will go on record and may help others deal with that company. Use BBB

to educate and empower yourself to make informed decisions.

10.

Create a budget and stick to it. If you’re a cash-strapped consumer, setting a budget can help you stay afloat in 2014. BBB has additional advice on how to create a budget to help you get out and stay out of debt at bbb.org/vancouver-island.

The Top 10 Scams of 2013: Don’t get scammed! BBB serving Vancouver Island reviews the year’s top scams and how to protect yourself Every year, less-than-scrupulous people devise new forms of age-old scams to part consumers with their money. Here, Better Business Bureau serving Vancouver Island reviews the Top Ten Scams of 2013, along with simple consumer tips to prevent becoming a victim in 2014.

1. Electronic Credit Card Skimming Information stored on credit cards can be stolen by a variety of different electronic skimming devices. Information is stolen when a card is swiped through, or a PIN number is entered on either a small electronic device attached to an ATM, point of sale terminal or large independent hand-held device used by an unscrupulous cashier. With the development of RFID technology, information can be collected off a card without it ever coming into direct contact with an electronic skimming device. Consumer Tip: Always pay attention to surroundings when making a payment. If possible, keep possession of the card at all times. If concerned about RFID technology, invest in a magnetic sleeve, wrap tinfoil around your card, or carry multiple RFID cards at once. Only carry your credit card when you need it, and store in a secure location.

2. iJacking With iJacking, or identity theft, a con artist or hacker steals someone’s private information (i.e. SIN, date of birth, banking or credit card details) for financial gain. While electronic theft is rising, the tried-andtrue theft from mail, trash, recycling or wallet (often by people you know) continues. The most common form of ID theft occurs when a fraudster uses your credit card or banking information to make purchases for themselves. Consumer Tip: It is almost impossible to totally prevent private information from being stolen. Despite best efforts, company databases get hacked into and wallets accidentally get lost. Use extreme caution in sharing private information, shred all personal documents, store private documents in a secure location and regularly monitor financial statements and credit reports

3. eShopping Swindles

ness with. Just like you would with a bricksand-mortar business, know you can trust the seller. Visit bbb.org to look up Business Reviews for online stores across North America..

4. Penny Auctions These offer an opportunity to get bargain prices on hundreds of items and offer webbased business opportunities for many eager new online entrepreneurs. But beware…the penny auction industry is rife with scams and unsatisfied customers. BBB receives ongoing complaints from people spending substantially more for a product or online business opportunity than it’s really worth. Consumer Tip: Before getting involved with penny auctions as a bidder or online entrepreneur, do some careful research. Not all penny auctions are created equal. Make sure you read and understand the fine print on any contracts before you sign

BBB Success Stories

BBB serving Vancouver Island processed more than 1,000 complaints last year and enjoys an 82 per cent dispute resolution rate.

The Internet is filled with online stores and auction sites marketing alluring, cheaply priced, counterfeit products being pitched as the real thing. Legitimate Gucci handbags and Rolex watches do not come cheap, no matter what the sale price. Before you buy any product online, be sure you know the difference between a real and a fake. Consumer Tip: Do your research, understand the product and always know who you’re doing busi-

Brent Jansen Plumbing & Heating 2012 Ltd. 250.744.6066

Office Hours: Monday - Friday 8am - 5pm

up. Know your financial limits and ensure you understand the true market value of the product or online business opportunity.

5. Charitable Rip-offs Beware charitable solicitations that ask for cash donations only, use high-pressure tactics, cannot provide a receipt or do not provide tax-deductible receipts. It’s also important to know if you’re donating to a registered charity or society, and how your donation is going to be used. Consumer Tip: To protect yourself, find out if the organization is registered to operate in B.C. as a charity or society, if the organization has a gaming license or if it can provide a tax receipt. Check with BBB (bbb.org) before handing over any money for a charitable cause.

6. Prize Offers Beware free prize and contest offerings that are really intended to acquire your personal information or get you to buy an unrelated product or service. BBB received many reports of consumers winning a prize, which when delivered, resulted in an unexpected high-pressure sales event for an unwanted product

Continued on page 10

WE SPECIALIZE IN: • All plumbing services - hot water tanks, etc. • Sewer & drain tile cleaning • Camera inspections • Natural gas installation licence We have been serving the community for 20 years and firmly believe in an open and direct dialogue with all of our clients, regardless of the size of the job. Our aim is to have no surprises at the end of the job. Be Vote d

of the

www.brentjansenplumbing.com 24 HOUR EMERGENCY SERVICE 250.744.6066

st City

VICT ORIA NEW S

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9 % ! 2

Easy steps to Complaint Resolution Stick to the facts – Complaints are best resolved when heated emotions, curses, exaggerations, endless rants and threats are set aside. Stick to discussing the facts of the situation, with as few other distractions as possible. Document, document, document – Not only do you want to get every transaction, contract or project put down in writing, but when an issue does arise, it is important to document the details, such as the specifics of the situation, who you spoke to, when, the result, plans for follow up etc. This helps clarify the situation and better determine a reasonable resolution. Recognize and take responsibility for your contribution to the issue – Whether you are a business or a consumer, it’s important to honestly assess what you did or did not do to contribute to the situation that needs to be resolved, and to take responsibility so you can ﬁnd a reasonable resolution. Understand industry standards – It’s important to know what the normal industry expectations and approaches are when seeking a resolution. For example if it’s normal practice to get or give a full or partial refund, then that’s likely the most reasonable resolution to the matter. Be respectful of the other party – Almost every complaint we receive at BBB results from a breakdown in communication. Many complaints also result from one or both parties using disrespectful language or being disrespectful of the other person’s time.

Dispute resolution

Top scams of 2013 Continued from page 9 Consumer Tip: If you don’t remember filling out a form to enter a specific contest or win a prize, do not accept the winnings. If you do fill out a form for a draw, contest or prize offering, carefully read the fine print and be aware that such opportunities are often created to obtain personal contact information, which is often sold to third par ties for marketing purposes.

7. Love Cons Sadly the victims of many investment scams and fraudulent business opportunities were taken advantage of by a love con (or affinity fraud). Con artists build relationships and gain the trust of unsuspecting victims, convince them to invest in or help with a financial situation, then steal their money and disappear. Consumer Tip: Don’t let your heart get in the way of your better judgment. When it comes to your money do not invest or lend more of it than you can afford to lose outright. Always do your due diligence and careful research before getting involved. Ask lots of questions and ask for written documentation. If the investment amount is large, review the opportunity with independent financial and legal advisors..

8. Helping Mr./Ms. Sad Sack There has been an increase in unemployed or homeless people knocking on doors and asking if they can assist homeowners with projects in return for food or money. Be aware of the risks involved anytime you “hire” someone to do work on your property and advance service fees are charged, without any legitimate services being provided. Consumer Tip: Before hiring help, consider whether they are trained or qualified, if they carry insurance and if there’s a risk of harm coming to you, themselves or your property. Good intentions to help others can often lead to disastrous consequences. If you wish to help someone in-need it may be better to just give them a donation and save the “work” for the qualified professionals.

9. Vicious Downloads Hackers often create “real” looking website links or downloads to try to get you to unknowingly install malicious software on your computer. With the click of a button it is easy to unknowingly install viruses and spyware on your computer, or to have it taken over completely by a hacker. Consumer Tip: Vicious downloads can be found as hyperlinks or attachments in emails, search engines, on fake social media profiles, in text messages or on fraudulent websites. They also can be very difficult to detect. Be certain of the source before you download anything, keep anti-virus software up to date, and never click on a link or attachment from someone you do not know.

10. Virtual Currency

Continued from page 6

It’s important to note that the BBB does not “side” with anyone, but rather strives to remain as objective as possible. Because BBB has experienced so many different disputes, in so many different industries, staff have a solid understanding of what “reasonable” is. If unsure, facilitators will work with industry experts to ﬁnd out. Sometimes, when the consumer or business cannot determine a “reasonable solution,” BBB must assume that role, making the determination for both parties based on the facts.

Virtual currency essentially exists in electronic form and is traded peer-topeer, via online wallets. Its value is determined by how much people are willing to exchange for it. Controversial brokerage companies have emerged providing services to convert digital currencies into real paper money.. Consumer Tip: Virtual currencies are not regulated by any country, government organization or financial institution. Their value is recognized solely by their users – consumers and businesses. Exchange rates fluctuate continuously, making them a high-risk currency. Criminals are increasingly using virtual currencies to launder money and the digital nature of these currencies makes them susceptible to hackers, who have stolen millions of dollars worth. For more consumer and business tips you can trust, visit bbb.org/ vancouver-island.

Garden Equipment

Fertilizers & Soil

Plants & Seeds

Fertilizer • Feed • Landscape Supplies Greenhouse Supplies • Seed • Plants Professional Tools • Organic Fertilizers Pond Pumps • Sea Soil Husqvarna Equipment

250-544-2072 2180 Keating X Road • Saanichton

www.shopvictoria.ca/integritysales/

ACCESSIBILITY PRODUCTS – AUTO DEALERS Accessibility Products

Antiques-Dealers

Auctioneers

Charmaine’s Past and Present, Victoria - - - - - - - - - - - - - - - -250 382-1083

ANGEL ACCESSIBILITY SOLUTIONS SEE OUR AD ON THIS PAGE

www.angelsolutions.com - -851 Viewfield Rd., Vic--- 1 800 977-0721

Accommodations DENNISTON BY THE SEA

Appliances-Major-Dealers Courtenay Appliances Wholesale Ltd., Courtenay - - - - - - - -250 334-3666 Lansdowne Appliance Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-1275 Stockli Home Appliance Centre Ltd., Victoria - - - - - - - - - - - -250 385-1123

TRAIL APPLIANCES

2360 Millstream Road, Langford - - - - - - - - - - - 250 475-1511 www.trailappliances.com

info@dennistonbythesea.com - - - - - - - - - - - - - 250 385-1962 www.dennistonbythesea.com - - - - - - Toll Free 888 796-2699

Accountants Crawford Paterson Campbell & McNeill, Victoria - - - - - - - - -250 386-1115 Dickson, Dusanj & Wirk, Victoria - - - - - - - - - - - - - - - - - - - -250 220-7335

MORINE & CO. CHARTERED ACCOUNTANTS LLP

975 Terminal Ave. North - - - - - - - - - Nanaimo 250 753-9193 312-1959 152nd Street - - - - - - - - - White Rock 604 531-0982 www.morineandco.com

Norgaard Neale Camden Ltd., Victoria - - - - - - - - - - - - - - - -250 386-0500 Osborn Watts & Co., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 385-8789 Parkes & Company Chartered Accountants, Victoria - - - - - - -250 383-2166 Wiseman & Company, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-3543

Accounting Services

Appliances-Major-Parts & Supplies Doug’s Dependable Service, Sidney - - - - - - - - - - - - - - - - - -250 656-3400

Aquaculture Campbell River Netloft Ltd., Campbell River - - - - - - - - - - - -250 286-3249

Art Galleries, Dealers & Consultants Spirits of the West Coast Native Art Gallery, Courtenay - - - -877 338-2120 Winchester Galleries, Victoria - - - - - - - - - - - - - - - - - - - - - -250 595-2777

Asbestos Removal Service Hazpro Environmental Ltd, Victoria - - - - - - - - - - - - - - - - - - -250 891-4977

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shop

Associations

Beacon Community Services, Victoria - - - - - - - - - - - - - - - - -250 658-6407 Condominium Home Owners Association (CHOA), Victoria - -250 381-9088 Tourism Vancouver Island, Nanaimo - - - - - - - - - - - - - - - - - -250 754-3500 Corporate, Small Personal & Estate Taxes• InsuranceVictoria Home Builders Association, Victoria - - - - - - - - - - - -250 383-5044 Tax PrepBusiness, • Accounting • Free Financial Consulting

AACT FINANCIAL SOLUTIONS INC. 1353 Esquimalt Rd • www.aact.ca • 250-383-3834 1353 Esquimalt Rd. • 250-383-3834

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AACT FINANCIAL SOLUTIONS INC.

www.aact.ca - - - (See our ad on this page) - - - 250 383-3834

INTEGRATED BUSINESS MANAGEMENT GROUP Certified QuickBooks ProAdvisor Certified Professional Bookkeeper www.IBMGI.com - - - - - - - - - - - - Victoria 250 882-1680 Pratz Bookkeeping and Tax, Duncan - - - - - - - - - - - - - - - - - -250 597-2114

Adventure Tours/Kayak Tours WEST COAST EXPEDITIONS SEA KAYAK TOURS

Canadian Signature Sea Kayak Tours and Retreat www.westcoastexpeditions.com - - - Courtenay 250 338-2511

Adjusters Coast Claims Service Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 386-3111

Advertising Agencies & Counselors Digital Broadcasting, Campbell River - - - - - - - - - - - - - - - - -250 202-9244 Lamar Transit Advertising, Victoria - - - - - - - - - - - - - - - - - - -250 475-6243

Air Conditioning Contractors & Systems Foster Air Conditioning Ltd., Victoria - - - - - - - - - - - - - - - - - -250 475-0500

Air Duct Cleaning

Bilingu al service s

Attorneys

JONES EMERY HARGREAVES SWAN LLP BARRISTERS & SOLICITORS Experienced Business Law Lawyers

Contact: Peter Vaartnou, Partner Phone: (250) 382-7222 Fax: (250) 382-5436 1212 - 1175 Douglas Street Victoria, BC V8W 2E1

Email: lawyers@jonesemery.com www.jonesemery.com Acheson Whitley Sweeney Foley, Barristers, Victoria - - - - - -250 384-6262 Anne Sheane Law Corporation, Victoria - - - - - - - - - - - - - - -250 386-3080 Crease Harman LLP, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-5421 Johns Southward Glazier Walton & Margetts, Victoria- - - - -250 381-7321

Jones Emery Hargreaves Swan LLP, Victoria - - - - 250 382-7222 (See our ad on this page) MacIsaac & Co., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-5353 McConnan Bion O’Connor & Peterson Law Corporation, Victoria- -250 385-1383 Pearlman Lindholm, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-4433

Attorneys-Bankruptcy & Taxes

Kilshaw’s Auctioneers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-6441 Lunds Auctioneers & Appraisers Ltd., Victoria - - - - - - - - - - -250 386-3308

Auto Body Repair & Painting ADVANCE COLLISION LTD.

741 Pembroke Street, Victoria - - - - - - - - - - - - 250 388-4491 Free Estimates/No Appt. Required www.advancecollision.com

Bavaro Auto Body & Auto Glass, Qualicum Beach - - - - - - - -250 752-2544 C R No.1 Autobody Ltd., Campbell River - - - - - - - - - - - - - - -250 287-7751 Cowichan Collision Ltd., Duncan- - - - - - - - - - - - - - - - - - - - -250 746-7532 Craftsman Collision, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 478-5511

FIX AUTO VICTORIA SOUTH Your Automotive Collision Repair Experts

PEACE OF MIND AND NATIONAL NETWORK GUARANTEE www.fixauto.com/victoria 511 Gorge Rd East, Victoria - - - - - - 250 388-0015

Island Truck & Auto Collision Ltd., Nanaimo - - - - - - - - - - - -250 754-2641 Little Valley Restorations & Collision, Ladysmith - - - - - - - - -250 245-3022 Mid Island Auto Collision Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-5123 Prancing Horse Autobody & Paint, Victoria - - - - - - - - - - - - -250 361-3411 Pre-Tech Collision Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-7344

STONE BROS. AUTO BODY LTD.

Your One-Stop Auto Body Shop for Collision Repairs www.stonebrosautobody.ca- - - - - - - Nanaimo 250 753-2948

VICTORIA TRANSMISSION & AUTO CARE 2010 LTD. SEE OUR AD ON THE INSIDE BACK COVER www.victrans.com - - - - - - - - - Victoria 250 382-2833

Auto Dealers-New Cars Alberni Chrysler Ltd., Port Alberni- - - - - - - - - - - - - - - - - - - -250 723-5331 Alberni Toyota, Port Alberni - - - - - - - - - - - - - - - - - - - - - - - -250 723-9448 Comox Valley Dodge Chrysler Jeep, Courtenay - - - - - - - - - -250 338-5451 Dave Wheaton Chevrolet Buick Cadillac GMC, Victoria- - - - -250 382-7121 Discovery Motors Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - -250 748-5814 Glenoak Ford Sales, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 384-1144 Jenner Chevrolet Buick GMC Ltd., Victoria - - - - - - - - - - - - -250 474-1211 Ken Evans Ford Sales Ltd., Duncan - - - - - - - - - - - - - - - - - - -250 748-5555 Laird Wheaton, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-2438 Metro Lexus Toyota, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-3516

METRO TOYOTA, DUNCAN

6529 Trans Canada Hwy, Duncan - - - - - - - - - - - 250 746-5111 www.metrotoyota-duncan.com

Newcastle Nissan Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1515 Saunders Sales and Service Ltd., Victoria - - - - - - - - - - - - - -250 474-2211 Steve Marshall Ford, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 758-7311

STRATHCONA TOYOTA

2785 North Island Hwy, Campbell River - - - - - 250 287-9527 www.strathconatoyota.com

Suburban Motors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2255

VICTORIA HYUNDAI

525 Gorge Road East, Victoria - - - - - - - - - - - - 250 995-2984 www.victoriahyundai.ca - - - - - - - - - Toll Free 1 877 532-2024

Auto Dealers-Used Cars Budget Car & Truck Sales, Victoria - - - - - - - - - - - - - - - - - - -250 953-5353 Colwood Car Mart Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-6278 Cruisin Auto Sales, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 896-3359

MURPHYMOTORS WALL-BEDS GALAXY NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 5

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 478-7603 721-0012 www.northerntropic.ca - - - - - - - -- ---------250 www.galaxymotors.net 474-4829

Gurton’s Garage Ltd., Sidney - - - - - - - - - - - - - - - 250 656-3939 (See our ad on page 12)

Start your search with www.vi.bbb.org

Smythe Ratcliffe Insolvency Inc., Victoria - - - - - - - - - - - - - -250 382-2668

DRYER VENT CLEANING

250-380-7090

phillipspowervac@shaw.ca

www.phillipspowervacuum.ca Foster AirConditioning Ltd, Victoria- - - - - - - - - - - - - - - - - - -250 475-0500

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page)

Airports Nanaimo Airport Commission, Cassidy - - - - - - - - - - - - - - - -250 245-2157 Victoria Airport Authority, Sidney - - - - - - - - - - - - - - - - - - - -250 953-7500

Animal Hospitals Peninsula Veterinary House Call Services, Sidney - - - - - - - -250 655-9449

The Right Solution We Lift You Up. Every Time. We sell and service

We sell Elevators, and service Porch Lifts, Home Home Elevators, Porch Lifts, Stair Glides, Platform Lifts, Stair Glides, Platform Lifts, Lifts, Commercial Accessibility Commercial Patient LiftAccessibility Systems, Lifts, Patient Lift Systems Overhead Lifts, and Bath Care Products. Bathand and Care Products. Visit our showroom at: 851 Viewfield Road Victoria, BC V9A 4V2 www.angelsolutions.com

Call for a free in-home assessment: Toll free: 1.800.977.0721 Local calls: 250.383.0405

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

AUTO DEALERS – BEAUTY SCHOOLS Island Highway Automotive, Victoria- - - - - - - - - - - - - - - - - -250 474-6611 Island Motorsport BMW Specialists Ltd., Victoria - - - - - - - -250 920-4141 Island Muffler & Brake Shop, Victoria - - - - - - - - - - - - - - - - -250 385-7033 Jas Toora Automotive & Transmission Services Ltd., Victoria 250 389-0624 Lakeland Automotive Ltd., Campbell River- - - - - - - - - - - - - -250 287-4677

LITTLE VALLEY RESTORATIONS & COLLISION Quality Assured Collision Service Auto Body Repair & Painting www.littlevalleyrestorations.com

Serving Sidney Since 1939

Quality Used Cars 9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com HOWIES CAR CORRAL

The Workin’ Folks Car & Truck Store Sales & Service Toll Free: 1-800-952-3356 Email:info@car-corral.com www.car-corral.com

2013 BBB Torch Award Winner for Trustworthiness

1658 Island Hwy, Victoria - - - - - - - - - - - - 250 478-1128

Auto Driving School 1ST CLASS DRIVING SCHOOL LTD.

www.instructordarryl.com - - - - - - - - Courtenay 250-897-9875

Cowichan School of Motoring, Inc., Duncan- - - - - - - - - - - - -250 748-1241 Ingrid Weighton’s Driver Education Ltd., Victoria - - - - - - - - -250 388-6638

Auto Renting & Leasing Budget Car & Truck Rental, Victoria - - - - - - - - - - - - - - - - - -250 953-5300 GSA Auto Rentals Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - -250 655-5038

Auto Repair-Windshield, Glass Shops Broco Auto Glass & Upholstery, Nanaimo - - - - - - - - - - - - - -250 390-2204

PROLINE GLASS LTD.

When Quality and Service Count! - - - - - Port Alberni 250 724-1372 Commercial & Residential - - - - - - - - - - - - - -Parksville 250 248-7032 www.prolineglass.ca - - - - - - - - - - - - - - - - - - - - - - - (See our ad on page 33)

Van Isle Auto Glass, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 474-5551

Auto Repair & Service

13070 Thomas Rd, Ladysmith ------------ 250 245-3022 Lou’s Auto Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 383-3131 Lyall St. Service, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-0015 Mark’s Import Auto, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 758-7785 Mid Island Automotive Repairs Ltd., Nanaimo - - - - - - - - - - -250 756-7871

MIDAS AUTO SERVICE & TIRES COMPLETE AUTOMOTIVE REPAIR

From Engine Diagnostics to Factory Scheduled Maintenance

www.midas.ca ------------------ Trust the Midas Touch Midas Auto Service & Tires, Brentwood Bay - - - - - - - - - - - -250 652-3144 Midas Auto Service & Tires, Burnaby - - - - - - - - - - - - - - - - -604 437-8407 Midas Auto Service & Tires, Burnaby at Willingdon - - - - - - -604 294-4686 Midas Auto Service & Tires, Colwood - - - - - - - - - - - - - - - -250 474-2148 Midas Auto Service & Tires, Courtenay - - - - - - - - - - - - - - -250 338-7211 Midas Auto Service & Tires, Duncan - - - - - - - - - - - - - - - - -250 746-6432 Midas Auto Service & Tires, Nanaimo- - - - - - - - - - - - - - - - -250 753-2424 Midas Auto Service & Tires, North Nanaimo - - - - - - - - - - -250 390-2422 Midas Auto Service & Tires, North Vancouver - - - - - - - - - - - 604986-5361 Midas Auto Service & Tires, Richmond - - - - - - - - - - - - - - -604 273-9664 Midas Auto Service & Tires, Surrey - - - - - - - - - - - - - - - - - -604 588-3074 Midas Auto Service & Tires, Vancouver at 1875 Kingsway - -604 876-2177 Midas Auto Service & Tires, Vancouver at 4th Avenue - - - -604 732-3874 Midas Auto Service & Tires, Victoria - - - - - - - - - - - - - - - - -250 386-8345 Midas Auto Service & Tires, White Rock - - - - - - - - - - - - - -604 536-1353 Miles D Automotive Ltd, Parksville - - - - - - - - - - - - - - - - - - -250 248-9679 Millars Automotive, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 391-0588

OILCHECK

2013 BBB Torch Award Winner 6 Time Torch Award Recipient for Marketplace Ethics & Integrity www.myoilcheck.ca - - - - - - - - - - - - - - Duncan 250 748-1215

Old Style Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 478-9246 Olender’s Auto Care Centre Ltd., Duncan- - - - - - - - - - - - - - -250 748-2597 Parkside Motors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 382-1113 Pennzoil 10 Minute Oil Change, Victoria - - - - - - - - - - - - - - -250 474-7133 Prospect Lake Service Inc., Victoria- - - - - - - - - - - - - - - - - - -250 744-1773 Quality Brake & Muffler, Sidney - - - - - - - - - - - - - - - - - - - -250-656-7228 Searle’s Auto Repairs Co. Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2000 Seymour Services, Campbell River - - - - - - - - - - - - - - - - - - -250 287-3505

STONE BROS. AUTO BODY LTD.

www.stonebrosautobody.ca- - - - - - - Nanaimo 250 753-2948

Surfside Automotive Inc., Parksville - - - - - - - - - - - - - - - - - -250 248-1133 Townside Automotive, Victoria - - - - - - - - - - - - - - - - - - - - - -250 381-2421 Trackside Auto Service Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-5509 Valley West Autohaus, Courtenay- - - - - - - - - - - - - - - - - - - -250 334-9888 Victoria Car Clinic Inc, Victoria - - - - - - - - - - - - - - - - - - - - - -250 385-4212

Serving Sidney Since 1939

Complete Mechanical Repairs 9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com Alpine Auto Repair & Tirecraft, Victoria- - - - - - - - - - - - - - - -250 474-3777 Andy’s Auto Centre Ltd., Courtenay- - - - - - - - - - - - - - - - - - -250 334-4402

BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Carman Fine Cars Inc., Lantzville - - - - - - - - - - - - - - - - - - - -250 390-4007

CEDAR HILL AUTOMOTIVE

www.cedarhillautomotive.ca - - - - - - - - Victoria 250 472-1166

CLAIR DOWNEY SERVICE

9429 Canora Rd., Sidney - - - - - - - - - - - - - - - - - - 250 656-2921 www.clairdowney.com

Comox Valley Automotive Services Ltd., Comox - - - - - - - - - -250 339-4616 Derick’s Automotive Services Ltd., Victoria - - - - - - - - - - - - -250 382-1314 Dickson & Fraser Auto Repairs 1990, Duncan - - - - - - - - - - -250 746-4652 Dusenbury Automotive Services, Nanaimo - - - - - - - - - - - - -250 758-4544 EDP Automotive Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-0911 Esso Car Clinic, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 592-2455

FAIRFIELD AUTO REPAIR LTD.

1090 Fairfield Rd., Victoria- - - - - - - - - - - - - - - 250 385-6371

FOUNTAIN TIRES

No matter what you drive, Fountain Tire has the solution for you! Complete Automotive Maintenance & Repairs

www.fountaintire.com -------------------- 250 382-6184 Gurton’s Garage Ltd., Sidney - - - - - - - - - - - - - - - 250 656-3939 (See our ad on this page)

HART’S AUTO REPAIR LTD.

1065 A Canada Ave., Duncan- - - - - - - - - - - - - 250 746-7176 Auto Service You Can Trust! - - - - - - - - - - www.hartsauto.ca

Auto Service-Specialty Parts RPM Motorsport Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 590-3270

Auto Service-Window Tinting SHC AUTOGRAPHX LTD.

Automotive Tires & Wheels, Window Tinting & Auto Detailing 474 Bay Street, Victoria- - - - - - - - - - - - - - - - - - 250 360-2209 www.showheels.com

Auto Wrecking BLACKY'S AUTO RECYCLING LTD www.blackys.com 4855 Trans Canada Hwy, Duncan - - - - - 250 748-0341

MAXWELLS NEW USED AUTO & TRUCK PARTS Wrecking Light Trucks • 4X4s • SUVs • Cars

www.maxwellsauto.com Email: maxwells.ca@shaw.ca - - -Toll Free: 800 962-6551 3330 Trans Canada Hwy., Mill Bay - 250 743-9326

Awnings & Canopies COAST ALUMINUM

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

PACIFIC BLINDS & DRAPES

738 Caledonia Ave, Victoria - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - (See our ad on page 13)

WIZARD SCREENS VICTORIA

www.wizardscreens.com- - - - - - - - - - - Victoria 250 384-8931

ISLAND BAKERY LTD. Specializing in Fresh Baked Bread & Rolls If it’s fresher than Island Bakery, it’s still in the oven. 3744 Trans Canada Hwy., Cobble Hill --- 250 743-4244

Bakers-Wholesale Island Bakery Ltd., Cobble Hill - - - - - - - - - - - - - - - - - - - - - -250 743-4244

Bank Equipment & Supplies Chase Paymentech Solutions, Toronto- - - - - - - - - - - - - - - - -877 552-5533

Banks HSBC Bank Canada, Etobicoke - - - - - - - - - - - - - - - - - - - - - -416 763-5018 TD Auto Finance, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - - -800 276-1977

Barbers Tony’s Hair Design, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 478-2131

Bathroom Remodeling BATHMASTER NANAIMO/DUNCAN

19 Years in Business - - - - - - - - - - - - - Duncan 250 746-1030 Nanaimo 250 753-9797 - - - - - - - - - - Victoria 250 885-0879 www.bathmaster.com

Bath Fitter, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 418-8827 Dupont Kitchen & Bath, Victoria - - - - - - - - - - - - - - - - - - - - -250 885-9587

ENERHEAT RENOVATIONS

Complete Bathroom Design/Renovations Custom Walk-In Showers & Tubs

250-382-1224 www.enerheatrenos.com FENWICK BATH/BC TUBLINERS

Bathtub Liners • Wall Surrounds • Walk-In Tubs, Tub to Shower Conversions • Specializing in Acrylic Products www.fenwickbath.ca - - - - - - - - - - - - - Victoria 250 479-3166

ISLAND MARBLE LTD. – BATHROOM SPECIALISTS 6829 Veyaness Road, Saanichton - - - - - - - - - - 250 652-2680 www.islandmarble.ca

NOVA RENOVATIONS LTD.

www.novarenos.com - - - - - - - - - - - - - - - - - - - 250-216-9361

Pacific Bath, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 888-0147

Bathtubs & Sinks-Repair & Refinish

THE BATHTUB DOCTOR THE BATHTUB DOCTOR “often imitated, never duplicated” “often “often imitated, imitated, never never duplicated” duplicated”

ENAMEL ENAMEL ENAMEL BATHTUBS BATHTUBS BATHTUBS RESURFACED RESURFACED RESURFACED CHIPS CHIPS REPAIRED CHIPS REPAIRED REPAIRED tubdoc@shaw.ca

250-478-3900 250-478-3900 Monday, May 17, 2010 2:24:54 PM 250-478-3900 0403 TheBathroomDoctor 4CD.indd

“SINCE 1952” “SINCE “SINCE1952” 1952”

Monday, 17, PM Bathmaster Nanaimo/Duncan, Duncan Monday,May May 17,2010 20102:24:54 2:24:54 PM - - - - - - - - - - - - - - - -250 746-1030 0403 0403TheBathroomDoctor TheBathroomDoctor4CD.indd 4CD.indd

FENWICK BATH/BC

Bathtub Liners • Wall Surrounds • Walk-In Tubs Tub to Shower Conversions • Specializing in Acrylic Products BBB Torch Award Finalist Since 2003 www.fenwickbath.ca Showroom: 506 Alpha St., Victoria 250 479-3166

THE BATHTUB DOCTOR

(See our ad on this page) - - - - - - - - - - Victoria 250 478-3900

VI Tub & Surround Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 885-0879

Beauty Salons and Spas Anna’s Hair Design, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 361-2662

Beauty Schools Aveda Institute, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-7985

Bailiffs Envoy Bailiff & Collection Services Ltd., Victoria - - - - - - - - -250 474-7376

Bakers-Retail Columbia Bakery Ltd, Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-7219

BBB Setting the Standards for Ethics and Integrity

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BED & BREAKFAST ACCOMMODATIONS – CARPENTERS Bed & Breakfast Accommodations EasyRez Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 220-8122

DENNISTON BY THE SEA

info@dennistonbythesea.com - - - - - - - - - - - - - 250 385-1962 www.dennistonbythesea.com - - - - - - Toll Free 888 796-2699

Bed Bug Removal THERMAL REMEDIATION EXPERTS INC. BC’S BED BUG EXPERTS - - - - - - Port Alberni 250 730-1854 www.bcbedbugexpert.com

Bedding Eurodown Quilts & Pillows Ltd., Nanaimo - - - - - - - - - - - - - -250 390-4841

Beds-Retail Murphy Wall-Beds of Canada, Victoria - - - - - - - - 250 744-2195 www.murphybeds-victoria.com - - - - - - (See our ad on page 4)

Bicycle-Dealers Fairfield Bicycle Shop Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 381-2453 North Park Bicycle Shop, Victoria - - - - - - - - - - - - - - - - - - - -250 386-2453

Blasting Contractors HHS Drilling & Blasting Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-6751

Building Cleaning-Exterior

IF WE CAN’T CLEAN IT, NOBODY CAN!

• Heritage Building Restoration

• Building Cleaning – Exterior • Paint & Coating Removal • Sealer Applications • Grafﬁti Removal & Anti-Grafﬁti Coatings • Diamond Polishing-Marble, 250-472-7611 www.cdspecialty.ca Granite & Concrete A1 Window Washing, Victoria - - - - - - - - - - - - - - - - - - - - - -250 896-5849

CD Specialty Cleaning & Restoration Ltd. - - - - - - 250 472-7611 www.cdspecialty.ca - - - - - - - - - - - - (See our ad on this page)

Building Contractors Alair Enterprises Vancouver Island Ltd., Nanaimo- - - - - - - - -250 754-5500 Benco Ventures (BC) Ltd., Courtenay - - - - - - - - - - - - - - - - - -250 338-9521 Brian Childs & Company Construction Ltd., Ladysmith - - - - -250 245-5090 Dapalouno Fine Homes, Sooke - - - - - - - - - - - - - - - - - - - - - -250 642-4490

Mastercraft Construction, Design & Renovations - 250 889-2533 www.mastercraftconstruction.ca (See our ad on page 15)

Blinds

N.V.H. Contracting Ltd, Campbell River - - - - - - - - - - - - - - - -250 830-0676

· Blinds & Shutters · Drapes · Motorized Products · Awnings · Retractable Screen Doors · Repair, Parts & Service · Cleaning

738 Caledonia Ave, Victoria ~ 250-383-8515 www.pacblinds.ca Carriss Window Fashions Ltd., Victoria - - - - - - - - - - - - - - - -250 658-4206

Pacific Blinds & Drapes, 738 Caledonia Ave, Vic - 250 383-8515 (See our ad on this page)

Building Inspection CENTRAL ISLAND HOMEPRO

THE FINISHING STORE FLOORS MOULDINGS & MANTELS LTD.

780 Topaz Ave, Vic - - - - - - - - - - - - - - - - - - - - 250 384-3003 www.finishingstore.com

WINDSOR PLYWOOD - WEST SHORE SEE OUR AD ON PAGE 5

888 Van Isle Way, Langford- - - - - - - - - - - 250 474-6111

Bullion Coin Dealers LC Coins & Collectibles, Victoria- - - - - - - - - - - - - - - - - - - - -250 590-4653

Burglar Alarms & Monitoring ADT Security Services Canada Inc., Victoria - - - - - - - - - - - -250 386-7505 Beacon Secure Systems Ltd., Victoria - - - - - - - - - - - - - - - - -250 370-4392

Business Opportunity Cos. Pacific Alliance International Marketing Ltd., Victoria- - - - - -250 389-2931

Cabinet Makers Ceanesse Kitchens Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1631 K Cabinets Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-2447

Cabinets Cowry Kitchen Showroom, Victoria - - - - - - - - - - - - - - - - - - -250 590-8556 Glenn MacNab Custom Kitchens, Victoria - - - - - - - - - - - - - -250 881-0887 Hamilton Thorne Quality Cabinets Ltd., Parksville- - - - - - - - -250 248-4531 Harbour City Kitchens Inc., Saanichton - - - - - - - - - - - - - - - -250 652-5200

Cable & Wire Harness Assembly CabCo West Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 655-3831

1219 Marine Way, Nanoose Bay - - - - - - - - - - 250 468-5750

Fleetwood Building Inspections 2007 Ltd., Victoria- - - - - - - -250 382-6380 House Master Home Inspections, Nanaimo - - - - - - - - - - - - -250 740-0380 Sherlock Home Inspection Service Ltd., Victoria- - - - - - - - - -250 384-8600

Building Materials Arbutus Building Supplies Ltd., Gabriola Island - - - - - - - - - -250 247-8157 Lake Cowichan Home Centre Ltd., Lake Cowichan - - - - - - - -250 749-6618 Metal Supermarkets Vancouver Island, Saanichton - - - - - - -250 544-4000 Namdor Reinforcing Steel 1987 Ltd., Victoria- - - - - - - - - - - -250 383-5562 Renew Building Service Inc., Victoria - - - - - - - - - - - - - - - - -250 391-4071 Slegg Lumber, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-1125

Carpenters Allard Renovation, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 893-3353

DID YOU KNOW? Last year BBB helped people resolve more than 970,000 complaints across North America.

BBB lets you know whom you are dealing with

RUFFELL & BROWN WINDOW FASHIONS SEE OUR AD ON THIS PAGE

www.ruffell-brown.com - - - - - - - - - - - -250 384-1230

Boat Builders Lifetimer Boats Inc., Duncan- - - - - - - - - - - - - - - - - - - - - - - -250 748-2187

Boat Dealers Pacific Boat Brokers Inc., Parksville- - - - - - - - - - - - - - - - - - -877 448-0010

Boat Repair Gartside Marine Engines Ltd., Sidney - - - - - - - - - - - - - - - - -250 655-4543

Boat-Charter Sooke Salmon Charters Ltd., Victoria - - - - - - - - - - - - - - - - -250 380-7018 Subtidal Adventures, Ucluelet - - - - - - - - - - - - - - - - - - - - - -250 726-7336

Bookkeeping Service Aact Financial Solutions Inc., Victoria - - - - - - - - - - - - - - - - -250 383-3834 BC Island Tax & Bookeeping, Brentwood Bay- - - - - - - - - - - -250 652-1353

INTEGRATED BUSINESS MANAGEMENT GROUP Certified QuickBooks ProAdvisor/Certified Professional Bookkeeper www.IBMGI.com - - - - - - - - - - - - - - - - Victoria 250 882-1680

Pain Free Tax & Bookkeeping Service, Victoria- - - - - - - - - - -250 857-9799 RR&W Financial Services, Duncan - - - - - - - - - - - - - - - - - - -250 748-6614 Seianna Financial Services Inc., Victoria - - - - - - - - - - - - - - -250 384-7378

Books-New

• Faux Wood Blinds • Wood Blinds • Venetian Blinds • Pleated Shades • Cellular Shades • Woven Woods • Roller Blinds • Best Price Policy • Sheers

• Draperies • Valances • Roman Shades • Drapery Rods • Interior Shutters • Motorization • Upholstery • Repair & Service

YEA IN RS ROWA

2 0 1 3

Bolen Books Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 595-4232

Brake Service BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

QUALITY BRAKE & MUFFLER

Your Complete Auto Repair & Service Centre www.qualitybrakeandmuffler.ca - - - - - Sidney 250-656-7228

Brewers Vancouver Island Brewery, Victoria - - - - - - - - - - - - - - - - - - -250 361-0007

Bridal Shops Shades of White Bridal Fashions Ltd, Victoria - - - - - - - - - - -250 475-1220 The Bride’s Closet, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 753-4975

window fashions

VISIT VICTORIA’S LARGEST WINDOW FASHIONS SHOWROOM FOR FREE SHOP-AT-HOME SERVICE CALL

250.384.1230

OR VISIT: WWW.RUFFELL-BROWN.COM 1 - 2745 Bridge Street, Victoria | Mon - Fri: 9 - 5 Sat 9:30 to 4

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CARPET & RUG CLEANERS – COMPUTER CONSULTANT

RESIDENTIAL/COMMERCIAL • BONDED/INSURED

We clean for your health FIRST, while making your Carpet Look Beautiful! 100% SATISFACTION GUARANTEED • NON-TOXIC • NON- ALLERGENIC • ENVIRONMENTALLY FRIENDLY

Brock Masonry Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 472-2188

Trusted for over 41 Years!

Carpet & Upholstery Cleaning & Protectants Area Rug Specialists (British India, Oriental, Persian) Pick Up / Delivery Free "One Man" Pick up & Delivery Guaranteed Deodorizing Sanitizing Treatments (Pets, Smoke, Mildew) Environmentally Safe / Fast Drying

Coastal Cleaners

A-1 CARPET CARE

Pender Island Chamber of Commerce, Pender Island - - - - - -866 468-7924 Port Hardy & District Chamber of Commerce, Port Hardy - - -250 949-7622 Port McNeil & District Chamber of Commerce, Port McNeill 250 956-3131 Port Renfrew Chamber of Commerce, Port Renfrew - - - - - - -250 412-6101 Powell River Chamber of Commerce, Powell River - - - - - - - -604 485-4051 Qualicum Beach Chamber of Commerce, Qualicum Beach- - -250 752-0960 Saanich Peninsula Chamber of Commerce, Sidney - - - - - - - -250 656-3616 Salt Spring Island Chamber of Commerce, Saltspring Island -250 537-4223 Sooke Region Chamber of Commerce, Sooke- - - - - - - - - - - -250 642-6112 Tahsis Chamber of Commerce, Tahsis - - - - - - - - - - - - - - - - -250 934-6667 Tofino / Long Beach Chamber of Commerce, Tofino - - - - - - -250 725-3153 Ucluelet Chamber of Commerce, Ucluelet - - - - - - - - - - - - - -250 726-4641 WestShore Chamber of Commerce, Victoria - - - - - - - - - - - -250 478-1130

Carpet & Rug Cleaners

I OR

IICRC Certiﬁed Technicians

250-598-4747 www.coastalcleaners.ca

☛ With every carpet cleaning - FREE 3M SCOTCHGARDING when you mention this ad

Monthly Specials! FIRM

PROFESSIONAL “SINCE 1981” “We do WORKMANSHIP not solicit by phone”

Victoria Victoria

250-592-7787 Victoria 250-592-7787 Western Communities

250-592-7787 Western Communities

250-474-0031 Western Communities

250-474-0031 250-474-0031 Saanich Peninsula Saanich Peninsula Peninsula Saanich 250-656-0130

250-656-0130 250-656-0130 www.a-1carpetcarevictoria.ca 3 32

“We do not solicate by phone” www.a-1carpetcarevictoria.ca

A-1 CARPET CARE SEE OUR AD ON THIS PAGE

OFF

Any Service Victoria

250-727-0777 Duncan

250-748-5274 Nanaimo

250-754-9813

BB1

2013 BBB Torch Award Winner for CUSTOMER SERVICE EXCELLENCE www.cbsmasonry.com- - - - - - - - - - - - Victoria 250 589-9942

Dean Brandhagen Services, Victoria - - - - - - - - - - - - - - - - - 250 418-5110 Flintstones Masonry and Home Improvement Ltd., Victoria - -250 880-1188

FOCAL POINT FIREPLACE CO Let us create the heart in your home!

YOUR FIREPLACE & CHIMNEY EXPERT WITH 30 YEARS EXPERIENCE www.focalpointfireplace.ca Qualicum 250 752-0363 -------- Nanaimo 250 714-0363

Valley Roofing & Chimneys - - - - - - - - - - - - - - - - - - - - - - - -250 709-7967

Chimney Cleaning

www.a-1carpetcarevictoria.ca - - - - - - -250 592-7787

CHIMNEY CLEANING

ANNA’S CARPET CLEANING

Quality workmanship Guaranteed- - - - - Victoria 250 886-9492

250-380-7090

Aquamist Carpet Care Ltd., Victoria - - - - - - - - - - - - - - - - - -250 708-0091 Campbell’s Carpet Care Inc., Victoria- - - - - - - - - - - - - - - - - -250 479-0952 Citrus-O Carpet Care Inc., Victoria- - - - - - - - - - - - - - - - - - - -250 891-5448

COASTAL CLEANERS

Trusted Professional Carpet Cleaning for over 41 years! www.coastalcleaners.ca - - - - - - - - - - - Victoria 250 598-4747 (See our ad on this page)

Coit Services Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - -250 386-6701 Dri-Way Carpet & Upholstery Care, Victoria- - - - - - - - - - - - -250 475-2468 Greenway Carpet Cleaning Ltd., Victoria - - - - - - - - - - - - - - -250 479-7419 Nanaimo Citruso Carpet Care Inc, Nanaimo- - - - - - - - - - - - -250 753-7712

NATIONWIDE CARPET CLEANING SEE OUR AD ON THIS PAGE

Sani-Tech Services Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 744-2004 Sears Carpet & Upholstery Cleaning, Nanaimo - - - - - - - - - -250 756-0916 ServiceMaster of Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 384-3225 Sunny Carpet & Upholstery Cleaning Ltd., Victoria - - - - - - - -250 384-7951

CBS MASONRY

All Brite Cleaning, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 480-5234

www.nationwidecarpetcleaningvictoria.ca - 250 727-0777

CARPET - UPHOLSTERY ORIENTAL - RUGS - PET STAINS FLOOD CLEANUP

Chimney Builders & Repair

Carpet & Rug Dealers-New Comino Carpets & Flooring Ltd., Victoria - - - - - - - - - - - - - - -250 727-6181 Fuzzy Wuzzy Carpets, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 380-9000 Hourigan’s Carpet & Linos, Victoria- - - - - - - - - - - - - - - - - - -250 475-2401 Pacific Coast Floor Coverings Inc., Victoria - - - - - - - - - - - - -250 474-0411

UNITED FLOORS

www.unitedfloors.ca - - - - - - - - - - - Visit a location near you

United Floors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-3811 United Floors, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-4664 United Floors, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-4664 United Floors, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-4851 United Floors, Sidney- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 655-4858

Caterers Kitchens of Distinction Private Catering, Victoria - - - - - - - - -250 858-7777 Spice Of Life Catering, Lantzville - - - - - - - - - - - - - - - - - - - -250 390-3197 Truffles Catering Group Inc., Victoria- - - - - - - - - - - - - - - - - -250 544-0200

Cemetery-Crematorium NATIONWIDE CARPET CLEANING HATLEY MEMORIAL GARDENS & CREMATORIUM SEE PAGE SEEOUR OURADADON ONTHIS PAGE 7

www.nationwidecarpetcleaningvictoria.ca 250 478-1754 727-0777 www.arbormemorial.com ------ Victoria-250

Chambers Of Commerce Alberni Valley Chamber of Commerce, Port Alberni - - - - - - -250 724-6535 Bamfield Chamber of Commerce, Bamfield - - - - - - - - - - - - -250 728-3006 Campbell River & District Chamber of Commerce, Campbell River- -250 287-4636 Chemainus & District Chamber of Commerce, Chemainus- - -250 246-3944 Comox Valley Chamber of Commerce, Courtenay - - - - - - - - -250 334-3234 Cowichan Lake & District Chamber of Commerce, Lake Cowichan -250 749-3244 Cumberland & District Chamber of Commerce, Cumberland -250 336-8313 Duncan - Cowichan Chamber of Commerce, Duncan- - - - - - -250 748-1111 Esquimalt Chamber of Commerce, Victoria - - - - - - - - - - - - -250 590-2125 Gabriola Island Chamber of Commerce, Gabriola - - - - - - - - -250 247-9332 Galiano Island Chamber of Commerce, Galiano Island - - - - -250 539-5926 Gold River Chamber of Commerce, Gold River - - - - - - - - - - -250 283-7333 Greater Nanaimo Chamber of Commerce, Nanaimo - - - - - - -250 756-1191 Greater Victoria Chamber of Commerce, Victoria - - - - - - - - -250 383-7191 Ladysmith Chamber of Commerce, Ladysmith - - - - - - - - - - -250 245-2112 Parksville & District Chamber of Commerce, Parksville - - - - -250 248-3613

phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

Clean Sweep Chimney Service, Sidney - - - - - - - - - - - - - - - -250 655-4305

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page) Pro Sweep Plus Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 658-6562

Cleaners Imperial Hallmark Cleaners Ltd., Victoria - - - - - - - - - - - - - - -250 388-6211

INDIVIDUAL DRY CLEANERS LTD. 1602 Fort St, Vic - - - - - - - - - - - - - - - 250 595-4141 1560 Fairfield Rd, Vic - - - - - - - - - - - - 250 598-6012 108-3749 Shelbourne St, Vic- - - - - - - 250 477-6214 2174 Oak Bay Ave, Vic- - - - - - - - - - - 250 598-2950 540-777 Royal Oak Dr, Vic - - - - - - - - 250 744-2115

Cleaning Services Balance Home Cleaning, Victoria - - - - - - - - - - - - - - - - - - - -250 479-0055 Merry Maids of Victoria, Victoria - - - - - - - - - - - - - - - - - - - -250 598-6243

Closet Accessories All Organized Storage Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 590-6328

Clubs Union Club of British Columbia, Victoria - - - - - - - - - - - - - - -250 384-1151 University Club of Victoria, Victoria- - - - - - - - - - - - - - - - - - -250 721-7935

Coffee & Tea Caffe Fantastico Specialty Coffees, Victoria- - - - - - - - - - - - -250 385-2326

Coin Dealers, Supplies, Etc. LC Coins & Collectibles, Victoria- - - - - - - - - - - - - - - - - - - - -250 590-4653

Collectibles Command Post, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-4421

Collection Agencies Advanced Collection Services Ltd., Victoria - - - - - - - - - - - - -250 388-0700 J. McMillan Bailiff & Collection Ltd., Nanaimo - - - - - - - - - -250 753-7729

Computer Business Services Live Virtual Help Desk, Victoria- - - - - - - - - - - - - - - - - - - - - -866 677-3256

Computer Consultant ITnorth.ca Network & Consulting Service Ltd., Victoria - - - - -888 774-3686

Look for the Signs of a BBB Accredited Business

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

COMPUTER SOFTWARE & SERVICES – CONTRACTORS-GENERAL Computers Software & Services Lucky Marble Solutions Corp., Victoria - - - - - - - - - - - - - - - -250 744-4357 ParetoLogic Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 370-9229 RevenueWire Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 590-2273 SparkTrust Systems, Victoria - - - - - - - - - - - - - - - - - - - - - - -877 795-7878

Computers-Service & Repair Dial-A-Geek Consulting Inc., Victoria- - - - - - - - - - - - - - - - - -250 385-3425 GoodLiving Technologies & Computer Services, Victoria - - - -250 381-4447 Island IT, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-3355 Mid Island Computer Enterprises Ltd., Nanoose Bay- - - - - - -250 468-9583 Nakeo Computers Inc., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 591-6676

PRIORITY 1 COMPUTER SERVICE LTD.

3375 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-7510 www.priority1.bc.ca

RAINDOG SOLUTIONS

Computers & Services - - - - - - - - - - - - Victoria 250 885-3600 www.raindogsolutions.ca

Smart Dolphins IT Solutions Inc., Victoria - - - - - - - - - - - - - -250 721-2499 Sneakers Computers / Dial-A-Geek, Victoria - - - - - - - - - - - -250 385-5999 Soho Computer Services Ltd., Victoria- - - - - - - - - - - - - - - - -250 381-7646

Computers-Sys Designers & Consult CanadaRAM.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6227

EASTERN PACIFIC INSTRUMENTS LTD.

Complete I.T. Services to Small Business Since 1976 -Vic 250 474-0392 epi@epibc.com - - - - - - - - - - - - - - - - - - - - - www.epibc.com

Contractors-General OVER 30 YEARS OF MAKING

HOME RENOVATION DREAMS A REALITY! “A contractor you can trust“

250-412-8012 www.macreno.ca

ALL ISLAND RENOVATIONS SEE OUR AD ON PAGE 16

www.allisland.ca - - - - - - - - - - - - - - - - 250 882-5032

All Out Contracting Ltd., Mill Bay - - - - - - - - - - - - - - - - - - - -250 883-7477 Appleford Building Company, Victoria - - - - - - - - - - - - - - - - -250 370-0115 Aral Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-1425 Arbor Renovations, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 882-8080

BUILDING QUALITY HOMES FOR OVER 35 YEARS

Concrete Construction Forms & Accessories.

MC MC

MASTERCRAFT

Construction & Remodeling Services

Quality you can trust!

Call us for your complimentary visit from one of our home renovation specialists.

Akeroyd Construction, Victoria - - - - - - - - - - - - - - - - - - - - - -250 391-2970 Alan Jones Construction Ltd., North Saanich - - - - - - - - - - - -250 656-2164

Liquid Stone Studios, Ladysmith - - - - - - - - - - - - - - - - - - - - -250 245-5104

NOVA RENOVATIONS LTD.

CONSTRUCTION, DESIGN & RENOV VA ATIONS A TIONS

250-889-2533

www.mastercraftconstruction.ca Award Builders Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-5359 Ben Labbe Construction Ltd., Comox - - - - - - - - - - - - - - - - - -250 339-7323

BLACK TREE DEVELOPMENTS LTD.

Specializing in ICF homes, Renovations, Minor & Major improvements, Project Management and Custom Homes www.blacktreedevelopments.com - - - Victoria 250 893-3637

CAPITAL CITY CONSTRUCTION SEE OUR AD ON THIS PAGE

• FREE ESTIMATES • 33 YEARS OF EXPERIENCE • GUARANTEED WORKMANSHIP

CALL 250.656.0373 or Cell 250.216.9361 www.novarenos.com Ambis Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 507-7230 Better Homes Renovation Specialist, Victoria - - - - - - - - - - -250 380-3063 Christopher L Projects Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 591-7773 Konstant Construction & Co., Victoria - - - - - - - - - - - - - - - - -250 888-8505

MAC RENOVATIONS LTD.

A contractor you can trust since 1980! www.macreno.com - - - - - - - - - - - - - Victoria 250-384-6091 (See our ad on this page)

Mike Graham Construction Ltd., Victoria - - - - - - - - - - - - - - -250 812-2446

NOVA RENOVATIONS LTD.

www.novarenos.com - - - - - - - - - - - - - - - - - - - 250-216-9361 (See our ad on this page)

PROJECT MANAGEMENT, HOME CONSTRUCTION, CIVIL EXCAVATION

Every home or project is completed to exacting Standards of Excellence! Year Warranty

From General Maintenance to New Home Construction, Additions, Renovations, Basement Suites, Bathrooms, Kitchens, Decks, Fences, Replacement Windows, Doors and more . . .

www.capitalcityconstruction.ca - - - - - 250 744-3842

NXS INNOVATIONS INC. Exceeding Your Renovation Expectations... By Providing Superior Quality and Service Since 1986! Residential & Commercial • New Construction Renovations • Fully Licensed & Insured info@nxsinnovations.com • www.nxsinnovations.com

FOR A FREE ESTIMATE Call

250 580-4811

Camelot Homes, Qualicum Beach - - - - - - - - - - - - - - - - - - - -250 752-7909 Circon Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 658-0449

T: 250.760.0058 F: 250.756.0145 www.palladian.ca Citta Construction Ltd, Saanichton - - - - - - - - - - - - - - - - - - -250 544-1837 CJ Building, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7175 Classic Home Improvements, Victoria - - - - - - - - - - - - - - - - -250 477-2757 ConstructoGroup, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6246 D’A’D’s Homes & General Contracting Inc., Campbell River - -250 830-7144 Darrel Orr Construction, Shawnigan Lake - - - - - - - - - - - - - -250 743-9798 DMS Homes Ltd., North Saanich - - - - - - - - - - - - - - - - - - - -250 888-4152 Downs Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-1390 Eagleye Restoration Services Ltd., Victoria - - - - - - - - - - - - -250 479-8050 Emma Dane Design + Build, Victoria - - - - - - - - - - - - - - - - - -250 388-0578

ENERHEAT RENOVATIONS Design + Build Custom Homes & Renovations www.enerheatrenos.com - - - - - - - - - - 250 382-1224 GEL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 709-8821 Griffin Properties Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - - -250 656-8621 Home On The Mend, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 595-8585 Horizon Pacific Contracting & Sunrooms Inc., Victoria- - - - - -250 380-4605 Houston Homes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8397 Hugh Owen Contracting Inc., Brentwood Bay- - - - - - - - - - - -250 885-0442 JIVKO Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 595-9900 JPL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6416

PROLINE GLASS LTD.

SHANBERG CONSTRUCTION

www.shanbergconstruction.com - - - - - - - - - - - 250 889-5773

Contact Lenses Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919

Contractors-Electrical Commercial Patriot Electric Ltd, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-8777 TC Trades Affiliates Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 756-0077

Contractors-Flooring Heritage Hardwood Floors, Victoria- - - - - - - - - - - - - - - - - - -250 480-8837

BBB Setting the Standards for Ethics and Integrity THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CONTRACTORS-GENERAL - CREMATION SERVICES

Limona Construction, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 474-4771 Lou’s Armour Contracting, Nanaimo - - - - - - - - - - - - - - - - - -250 816-3879 Lyons & Noble Developments Ltd., Qualicum Beach - - - - - - -250 752-3006

MAC Renovations Ltd., Victoria - - - - - - - - - - - - - 250 384-6091 www.macreno.com - - - - - - - - - - - - - (See our ad on page 15) Mastercraft Construction, Design & Renovations - 250 889-2533 www.mastercraftconstruction.ca (See our ad on page 15) Morris & Schooley Construction Ltd., Brentwood Bay- - - - - -250 889-7722

NOVA RENOVATIONS LTD.

Quality Renovations & New Home Construction... From Big to Small we do it all!- - - - - - - - - - - - - 250-216-9361 www.novarenos.com- - - - - - - - - - - - (See our ad on page 15) NXS Innovations Inc., Victoria - - - - - - - - - - - - - - 250 580-4811 www.nxsinnovations.com - - - - - - - - (See our ad on page 15) One on One Improvements, Victoria - - - - - - - - - - - - - - - - - -250 478-0271

Restacon Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 754-6311 RHI Contracting Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - - - -250 656-8688

ROAD’S END CONTRACTING LTD.

www.roadsend.ca- - - - - - - - - - - - - - - - - - - - - - 250 883-5763

Rob Ron Developments Ltd., Victoria- - - - - - - - - - - - - - - - - -250 544-0120 Steve Copp Construction Ltd., Victoria- - - - - - - - - - - - - - - - -250 920-9004 TBS Construction Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - -250 618-7112 The Travelling Toolbox, Victoria - - - - - - - - - - - - - - - - - - - - -250 661-5175

TLC CONTRACTING INC.

Quality Renovations & Repairs – Over 30 Years Experience www.tlc-contracting.ca - - - - - - Victoria 250 592-1782

True Home Construction, Victoria - - - - - - - - - - - - - - - - - - - -250 516-9041 Wall Brothers Construction, Duncan - - - - - - - - - - - - - - - - - -250-597-2875

WATERS EDGE CONSTRUCTION LTD.

www.watersedgerenovations.com - - - Victoria 250 812-3942

Westmark Construction Ltd., Nanaimo - - - - - - - - - - - - - - - -250 729-7540

PALLADIAN DEVELOPMENTS SEE OUR AD ON PAGE 15

www.palladian.ca ---------------------------250 760-0058

Personalized Contracting Inc, Victoria - - - - - - - - - - - - - - - - -250 590-1293 Peter Schultze Construction Ltd., Victoria - - - - - - - - - - - - - -250 472-0344 Piluso Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 386-0620

Contractors-Renovations & Alterations BLACK TREE DEVELOPMENTS LTD.

Specializing in ICF homes, Renovations, Minor & Major improvements, Project Management and Custom Homes www.blacktreedevelopments.com - - - Victoria 250 893-3637

We Specialize in

TRENCHLESS PIPE REPLACEMENT Less Digging = Less Mess

COMPLETE SEWER & DRAIN SERVICE

■ Video Camera Pipe Inspection ■ Electronic Pipe Locating ■ Cleaning, Repairing & Replacing of all Systems

(Sewers, Storm Drains and Water Mains) ■ Drain Cleaning & High Pressure Flushing

250-480-4806 3460 Cedar Hill Road, Victoria

Residential & Commercial

CAPITAL CITY CONSTRUCTION SEE OUR AD ON PAGE 15

www.capitalcityconstruction.ca - - - - - -250 744-3842

CBS MASONRY

2013 BBB Torch Award Winner for CUSTOMER SERVICE EXCELLENCE Specializing in the Art of Brick/Stone/Rock/Chimney Re-Building www.cbsmasonry.com- - - - - - - - - - - - Victoria 250 589-9942

EB Renovations- - - - - - - - - - - - - - - - - - - - - - - - - - Victoria 250 896-3877 Gypsum G Squared Drywall, Victoria- - - - - - - - - - - - - - - - - -778 433-0373 House Smart Home Improvements-Vancouver Island, Parksville- - - -250 947-9674 Island Builders Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 475-3569

MAC RENOVATIONS LTD. Serving Victoria since 1980 “A contractor you can trust” 825 Viewfield Rd., Vic---www.macreno.com---250 384-6091

MASTERCRAFT CONSTRUCTION, DESIGN & RENOVATIONS

Building Quality Homes for Over 35 Years - - - - - 250 889-2533 www.mastercraftconstruction.ca - - - (See our ad on page 15)

M.J. Barry Construction Company, Victoria - - - - - - - - - - - - -250 216-1361

NOVA RENOVATIONS LTD.

Quality Renovations & New Home Construction... From Big to Small we do it all!- - - - - - - - - - - - - 250-216-9361 www.novarenos.com- - - - - - - - - - - - (See our ad on page 15)

NXS INNOVATIONS INC.

Exceeding Your Renovation Expectations - info@nxsinnovations.com www.nxsinnovations.com (See our ad on page 15) - - 250 580-4811

RENO MEN

www.reno-men.ca - - - - - - - - - - - - - - - Victoria 250 885-9487

SHANBERG CONSTRUCTION RENOVATIONS OF EXCELLENCE! Better Homes, Better Lives www.shanbergconstruction.com --------250 889-5773 Westfield Carpentry Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 857-0836 X 2 Lewis Modern Home Renovations, Nanaimo - - - - - - - - -250 323-3029

Controls, Control Sys & Regulators Reliable Controls Corporation, Victoria - - - - - - - - - - - - - - - -250 475-2036

FAST, CLEAN, RELIABLE • 24 HOUR EMERGENCY SERVICE • LOCALLY OWNED & OPERATED WCB-LICENSED & INSURED • FREE ESTIMATES • WWW.ROYALROOTER.CA

SIMPSON CONTROLS

Energy Management Consultants - - - - - - - - - - 250 383-9490 www.simpsoncontrols.com

Copiers & Copier Supplies Island Business Solutions Ltd., Victoria - - - - - - - - - - - - - - - -250 405-2770 Island Office Equipment Ltd., Victoria - - - - - - - - - - - - - - - - -250 384-7148 Unity Business Systems, Victoria - - - - - - - - - - - - - - - - - - - -250 384-7243

• Kitchens

Copy & Duplicating Service Island Blue Print Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 385-9786

Corporate Housing Premiere Executive Suites, Victoria- - - - - - - - - - - - - - - - - - -250 595-5639

Counter Tops

Victoria & Southern Vancouver Island

• Bathrooms

• Decks

COLONIAL COUNTERTOPS LTD. www.colonialcountertops.com

#1 - 2989 Kilpatrick Ave, Court - - - - - - - 250 334-2126 #2 - 4115 Mostar Rd, Nan - - - - - - - - - - 250 758-5132 646 Alpha St, Vic - - - - - - - - - - - - - - - - 250 383-1926

Exotic Stone, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - 250 881-1001 Floform Countertops, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-1200 Paterson Countertops Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-4228

STONE TRENDS MARBLE & GRANITE LTD.

Mother Nature’s Art Made Functional Specializing in Natural Stone & Quartz Countertops

www.stonetrends.ca

10045 McDonald Park Road - - - - Sidney 250 655-6260

• Additions

Couriers Hillside Business Services, Victoria- - - - - - - - - - - - - - - - - - -250 370-0446

Craft Galleries & Dealers TIVOLI GALLERY

2475 Beacon Avenue- - - - - - - - - - - - - - - - - - - - 250 656-1455

Crane Service

250-882-5032 www.allisland.ca renovate@allisland.ca

• Complete Interior & Exterior Renovations

L B Crane Rentals, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 388-6864

Credit & Debt Counseling 4 Pillars Consulting - Victoria, Station Ave. - - - - - - - - - - - - -250 882-5556 4 Pillars Consulting Group, - Victoria, Pandora Ave. - - - - - - -250 590-7890 4 Pillars Consulting - Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 323-2656

Cremation Services HATLEY MEMORIAL GARDENS & CREMATORIUM

www.arbormemorial.com - - - - - - - - - - Victoria 250 478-1754

Pacific Coast Cremation Ltd., Victoria - - - - - - - - - - - - - - - - -778 433-9344

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CRUISES – DOORS Cruises

AWARD WINNING SERVICE YOU CAN TRUST

EXPEDIA CRUISESHIP CENTERS Sidney 250-656-5441

Proud Winner of the 2013 BBB Torch Awards in Victoria – Ethical Decision Making

Victoria 250-381-7447

www.sidney.cruiseshipcenters.ca www.victoria.cruiseshipcenters.ca Expedia CruiseShipCenters - Sidney, Sidney - - - - - - - - - - - -250 656-5441 Expedia CruiseShipCenters - Victoria, Victoria - - - - - - - - - - -250 381-7447

Dairy Products-Wholesale Island Farms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-5200

Dancing Supplies Toes ‘N’ Taps Dance Shoppe Ltd., Victoria- - - - - - - - - - - - - -250 480-0017

Deck Builder Deckadence Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 386-0400

Decks

Superior Island Quality Products & Expert Workmanship at a Fair Price! 5 Year Warranty on Labourr & 10-15 Year Vinyl Warranty

Pipes Scoped, Cleaned or Replaced - we do it all, well! • Plumbing Services • Complete Drainage Systems • Sewer & Waterline Renewals • Pumps & Engineered Systems • Pipe Cleaning & Maintenance

• Video Inspections & Assessments • Pipe Locating & Mapping Services • Trenchless Pipe Replacements • Foundation Protection • Mini Excavating & Trucking

Residential & Commercial

Call Cal Kirker at 250-818-8488

250-590-1535

Shanberg Construction, Victoria - - - - - - - - - - - - - - - - - - - - -250 889-5773

Superior Island Vinyl Deck and Rail, Victoria - - - - 250 818-8488 (See our ad on this page)

Testimonials, Specials & Information online - www.drainscope.net

VICTORIA DECK LTD. Duradek Waterproof Sundecks Quality Products & Installations Since 1976 www.victoriadeck.com ----------------250 478-0641

LICENSED • INSURED • 100% DEDICATED TO EXCELLENCE

Delivery Service Albatross Delivery Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 880-0520

Demolition Services MALTA DEMOLITION SERVICES

Sheds, Fences, Decks, Floors, Kitchen Cabinets and More! 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Dental Laboratories TURNER DENTAL LABORATORY LTD.

Earthservice

3278 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-2525 www.turnerdentallab.com - - - - - - - - Toll Free 1-800-661-6115

Dentists DR. PATRICK J. S. FINNIGAN INC.

Family Dental Care and Emergency Treatment Specializing in Cosmetic and Aesthetic Dentistry

INC.

VIDEO PIPE INSPECTION & LOCATING SERVICE • Complete Power Flushing Drain & Sewer Service • Complete Drain & Sewer Power Rooter Service • Wet Basements Made Dry • Repair & Renewal of Perimeter Drain & Sewer Lines • Sump Pump Repair & Replacement • Water Main Repair & Replacement

reception@drpatrickfinnigan.ca - - - - - - www.drpatrickfinnigan.ca

2710 Shelbourne St., Victoria - - - - - - - - - - 250 595-3444 Dr. Stephen M. Fowler Inc., Duncan - - - - - - - - - - - - - - - - - -250 746-8700

MAYFAIR DENTAL CENTRE LTD

Family & Cosmetic Dentistry New Patients Welcome www.mayfairdental.ca 186-3147 Douglas St, Vic - - - - - - - - - - 250 384-1154

Denturist Peninsula Denture Clinic Ltd., Victoria- - - - - - - - - - - - - - - - -250 658-1417 Royal Jubilee Denture Clinic, Victoria - - - - - - - - - - - - - - - - -250 592-8338 Saanich Walk - In Denture Clinic, Victoria - - - - - - - - - - - - - -250 595-1665

Professional Service at a Reasonable Cost — Your Satisfaction Our Aim (As Always)

Doors DAVE’S DOORS & MORE INC.

888 Van Isle Way, Langford - - - - - - - - - - - - - - - 250 474-6111 www.windsorplywood.com - - - - - - - - (See our ad on page 5)

Call a BBB Accredited Business first!

I OR

WINDSOR PLYWOOD - WEST SHORE

Specializing in wood and overhead doors 969 Fairdowne Road., Parksville ---------250 954-3817

Vancouver Island & the Gulf Islands

250-479-0195 www.earthservice.ca

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

DRAINAGE CONTRACTORS – EXERCISE EQUIPMENT

Drainage Contractors

Electric Contractors

Environmental & Ecological Services

Brighton Drain Services Ltd., Sidney - - - - - - - - - - - - - - - - - -250 598-2023

NORTHERN TROPICDRAINAGE FOUR SEASONS SUNROOMS DRAINSCOPE-THE SOLUTION COMPANY SEE SEEOUR OURAD ADON ONPAGE PAGE____ 17

The Industry Through Customer Choice The IndustryLeader Leader Through Customer Choice

houle electric

www.northerntropic.ca www.drainscope.net -- -- -- -- -- -- -- -- ----------- 250 250 474-4829 590-1535

EARTHSERVICE DRAINMASTER INC. SEE OUR AD ON PAGE 17

www.earthservice.ca ----------- Victoria 250 474-4733

London Rooter Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7962 Raintek Drainage & Waterproofing, Victoria - - - - - - - - - - - -250 896-3478 Richard’s Island Perimeter Drains, Chemainus - - - - - - - - - - -778 977-3355

ROYAL ROOTER PLUMBING & DRAIN CLEANING SEE OUR AD ON PAGE 16

www.royalrooterplumbing.ca - - -Victoria 250 480-4806

VICTORIA DRAIN SERVICES

www.victoriadrains.com - - - - - - - - - - Victoria 250 818-1609

VORTECH PLUMBING & DRAINAGE

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on page 27)

Draperies & Curtains-Retail/Custom PACIFIC BLINDS & DRAPES

738 Caledonia Ave, Victoria - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - (See our ad on page 13)

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Victoria - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - (See our ad on page 13)

Driveway Installation, Paving & Repair Arrowhead Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7326

Driving Instruction 1ST CLASS DRIVING SCHOOL LTD.

Commercial Driver Training – ICBC Licensed www.instructordarryl.com - - - - - - - - Courtenay 250 897-9875

Cowichan School Of Motoring Inc., Duncan - - - - - - - - - - - - -250 748-1241 Wallace Driving School Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7483

Dry Wall Contractors

Responsive. Reliable. Professional | Bonded, Insured & Licensed

Nanaimo

250.544.0099 250.758.3011 Amped Electrical Contracting, Victoria - - - - - - - - - - - - - - - -250 882-5282

BREWIS ELECTRIC COMPANY LTD. Commercial • Residential • Industrial www.brewiselectric.com

638 Hillside Ave, Vic - - - - - - - - - - - - - - 250-383-5157

Calgar Electrical Installations Inc., Victoria - - - - - - - - - - - - -250 658-2983 Canem Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 475-1955 Coast Powerline (2005) Ltd., Victoria- - - - - - - - - - - - - - - - - -250 474-6039

COASTLINE ELECTRICAL & PLUMBING

Nanaimo and Central Vancouver Island- - - - - - - 250 729-8055 www.coastlinecontracting.ca

Dave McDonald Electric Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-3234 Emery Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-6961 Fairfield Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 885-1227 Gillespie Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 389-0685 Gorge Electrical Services (2003) Ltd., Victoria - - - - - - - - - - -250 658-0960

HOULE ELECTRIC LTD.

300A - 2261 Keating Road, Saanichton - - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca - - - - - - - - - - - - - - - (See our ad on this page)

LENIUS & OSBORN ELECTRIC 1991 LTD.

www.leniusandosborn.com---Saanichton 250 475-6051

Malcolm’s Electrical Contracting Ltd., Sidney- - - - - - - - - - - -250 656-2212 Mega Power Installations Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2100

MR. ELECTRIC OF VICTORIA

www.victoria.mrelectric.com - - - - - - - - Victoria 250 294-9423

Capital City Drywall & Painting, Victoria - - - - - - - - - - - - - - -250 478-2599 Gordon “N” Gordon Interiors Ltd., Victoria- - - - - - - - - - - - - -250 474-2100

GYPSUM G SQUARED DRYWALL

Residential & Commercial - - - - - - - - - - Office: 778 433-0373 tim.gordon@g2drywall.ca - - - - - - - - - - - - Cell: 250 882-2180 www.g2drywall.ca - - - - - - - - - - - - - - - Admin@g2drywall.ca

Phil’s Professional Drywall, Sooke - - - - - - - - - - - - - - - - - - -250 361-8107 Van-Roc Interiors Ltd., Parksville- - - - - - - - - - - - - - - - - - - - -250 947-9220

Dryer Vent Cleaning

P R Bridge Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 475-3766 Tyler Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-2111 Willett Osborn Electric Ltd., Victoria - - - - - - - - - - - - - - - - - -250 598-1734

Electric Equipment & Supplies-Wholesale

Drywall Taping and Texturing Gypsum G Squared Drywall, Victoria- - - - - - - - - - - - - - - - - -778 433-0373

Duct Cleaning

Electro-Mechanical Sales & Service TROY ELECTRIC SALES & SERVICE LTD. SINCE 1973 1-3131 Delta Street, Victoria - - - - - - - - Victoria 250 382-7442 www.troyelectric.com

Electric Scooters

250-380-7090

phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

Employment Agencies StaffQuest Placement Group Inc, Nanaimo - - - - - - - - - - - - -250 751-2717 WCG International Consultants Ltd, Victoria - - - - - - - - - - - -250 389-0699

Employment Contractors-Temporary Help Rhino Labour Temp Services, Victoria - - - - - - - - - - - - - - - - -250 381-0202 Trades Labour Corporation Victoria, Victoria - - - - - - - - - - - -250 386-0024

Energy Management & Conservation Const City Green Solutions, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 381-9995 Shore Energy Solutions Ltd., Nanaimo - - - - - - - - - - - - - - - -877 754-0698

Aero Furnace Duct & Chimney Cleaning Ltd, Victoria - - - - - -250 479-0090

Energy Service Companies

AIRESERV OF GREATER VICTORIA

FortisBC Energy (Vancouver Island) Inc., Victoria - - - - - - - - -250 380-5789

Oliver’s Power Vacuum & Chimney Sweep, Courtenay - - - - -250 338-8524

SPAR Consultants, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 477-7777

www.greatervictoria.aireserv.com - - - - - - - - - 778 747-0317

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page)

Engineers-Professional Engines-Diesel Independent Diesel Sales Ltd., Lantzville- - - - - - - - - - - - - - -250 390-4444

Electric Companies Proway Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 598-8200

BBB Accredited Businesses stand behind their work

MALTA ESTATE SERVICES

We Care

• Downsizing • Organizing • Packing • House Cleaning • Moving... and More!

Victoria 250-388-0278 www.maltaservicesltd.ca

Serving Vancouver Island & Surrounding Islands

MALTA ESTATE SERVICES

Organizing, Packing, House Cleaning , Moving and more! 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca - - - - - - - (See our ad on this page)

Event Planners Decorate Victoria with Huff n Puff, Victoria - - - - - - - - - - - - -250 382-4833

Event Planners-Corporate Insite Display, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3404

Excavating Contractors

Berry & Vale

C O N TR AC TI NG LTD

Office: 250-286-3505 Fax: 250-286-3519

• Excavating Moe • Trucking • Landﬁll Operations Cell: 250-287• Site Servicing berryandvale@sha

Electric Equipment-Service & Repair

CR Electric Wheels Ltd., Campbell River - - - - - - - - - - - - - - -250 287-2909 Sidney Scooters Ltd, Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 654-0021

AIR DUCT AND HVAC CLEANING

Quality Service

Burwood’s Electric Motor Service Limited, Nanaimo- - - - - - -250 753-6544 Wesco Distribution Victoria, Victoria- - - - - - - - - - - - - - - - - -250 382-7265 Troy Electric Sales & Service Ltd since 1973, Victoria- - - - - -250 382-7442

TSS Topolewski Steam System, Nanaimo - - - - - - - - - - - - - -250 754-9900

Estate Services

Serving all communities of Vancouver Island since 1944

Home. Business. Commercial. Industrial.

Victoria

Eartheasy.com, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - -888 451-6752 RemovALL Remediation Services Ltd, Victoria - - - - - - - - - - -250 478-9998

Engines-Rebuild & Exchange Cord’s Alpine Engine Specialists & Machine Shop Ltd., Victoria - - - -250 388-4334

Engines-Supplies, Equipment & Parts Coast Industrial Parts Ltd, Victoria - - - - - - - - - - - - - - - - - - -250 475-3202

E xca va t i n g •• berryandvalecontracti Tru c k i n g • S i t e S er v i c i ng ng.ca 250.286.3505

Active Bobcat & Trucking Ltd., Victoria - - - - - - - - - - - - - - - -250 598-3222 Atlas ExcavatingExcavating Ltd., Victoria - - - - -•- - - -Truck - - - - - -ing - - - - - - -250 • 590-1810 S i te S e r v i ci ng

Berry & Vale Contracting Ltd., Campbell River - - - 250 286-3505 www.berryandvalecontracting.ca - - (See our ad on this page) Dave Bedard & Sons Contracting Ltd., Nanoose Bay - - - - - -250 248-1416 Don Mann Excavating Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 479-8283

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - (See our ad on page 17 & page 31)

Five Star Aggregate & Excavating Ltd., Campbell River- - - - -250 923-7553 Fred’s Trucking & Excavating, Nanaimo - - - - - - - - - - - - - - - -250 619-9842 Michell Excavating Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-1640

PALLADIAN DEVELOPMENTS

Project Management, Home Construction & Civil Excavation www.palladian.ca - - - - - - - - - - - - - - - - - - - - 250 760-0058 (See our ad on page 15)

R T Excavating Ltd., Parksville - - - - - - - - - - - - - - - - - - - - - -250 248-9565 Taylor Excavating, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1645

UPGRADE EXCAVATING

(A DIVISION OF ACORN & BRANCH GARDENING AND LANDSCAPING) www.acornandbranch.com - - - - - - - - - Victoria 250 818-4900 (See our ad on page 24) Wilson Bobcat Ltd., Sooke - - - - - - - - - - - - - - - - - - - - - - - - -250 642-3822

Executive Search Consultants THE EXECUTIVE NETWORK INC.

203-612 View Street, Victoria - - - - - - - - - - - - - 250 389-2848 www.executivenetwork.ca- - - - - - - - Toll Free 1 866-385-2848

Exercise Equipment Aloyd Fitness Equipment Ltd., Victoria- - - - - - - - - - - - - - - - -250 478-0225

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FABRIC SHOPS – FUNERAL HOMES Fabric Shops GALA FABRICS LTD.

Fire Extinguishers Crest Fire Extinguishers Ltd., Victoria - - - - - - - - - - - - - - - - -250 386-7222

104 – 1483 Douglas St, Victoria - - - - - - - - - - - - 250 389-1312 www.galafabrics.com

Island Cloth Castle Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 478-2112

Farm Equipment MURPHY PLUMBING WALL-BEDS INTEGRITY SALES & FOUR DISTRIBUTORS NORTHERN QUALITY TROPIC SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 10 & 20

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 721-0012 www.shopvictoria.ca/integritysales www.northerntropic.ca - - - - - -Saanichton - -- ---------250 - 250 474-4829 544-2072

Fire Protection Equipment & Supplies Western Canada Fire Protection Ltd., Victoria - - - - - - - - - - -250 727-3382

Fireplace Equipment-Retail RYAN WILSON INSTALLER & OWNER

 Fireplaces  Furnaces  Woodstoves

 Wood stove inspections  Sales, Service &

ISLAND TRACTOR & SUPPLY LTD.

Installations

2928 Sprott Rd, Duncan- - - - - - - - - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com

Fence-Sales, Service & Contractors DOUBLE D FENCING LTD.

Serving Victoria and South Island - - - - - - - - - 250 883-1391 www.doubledfencing.ca

FENCELINE PRODUCTS LTD. Chain Link Fence-Galvanized Pipe, Gates & Supplies Custom Chain Link Gates • Chain Link Dog Kennels Deer Wire & Netting • Farm & Residential Wire • T-Posts Treated Round Fence Posts & Rails • Gallagher Electric Fence Supplies Gate Hardware for Chainlink & Wood Gates Most Rolls of Wire Sold by the Roll or by the Foot www.fencelineproducts.ca

929 Church Road, Parksville ------------- 250 248-3122

Good Neighbours Fencing, Sooke - - - - - - - - - - - - - - - - - - - -250 589-2613 Nordic Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - - -250 652-0022 Tower Fence Products Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 478-9733

778-977-3473 • info@flametechheating.com www.FlameTechHeating.com WILK STOVE LTD.

www.wilkstove.com - - - - - - - - - - - - - Victoria 250 382-5421

Fireplace/Gas-Installation & Repair

HALSEY FINANCIAL GROUP LTD.

202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 www.halseyfinancial.com

Investment Planning Counsel - Royal Oak, Victoria - - - - - - - -250 744-3575

ZLC FINANCIAL GROUP LTD.

3711 Grange Rd., Vic www.zlc.net - - - 250 727-3445

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

FISGARD CAPITAL CORPORATION

3378 Douglas St., Victoria - - - - - - - - - - - - - - - - 250 382-9255 www.fisgard.com

GICdirect.com Financial Services Ltd., Victoria - - - - - - - - - - -250 592-7707 Meritage Financial Group, Victoria - - - - - - - - - - - - - - - - - - -800 487-4028 National Money Mart Company, Victoria- - - - - - - - - - - - - - -250 595-5211 The Wright Brothers Financial Services Inc., Victoria - - - - - -250 382-2366

Financing Company Capital Inc., Victoria - - - - - - - - - - - - - - - - - - - - - -250 595-2346

Fire & Water Damage Restoration Acclaim Restorations, Nanaimo - - - - - - - - - - - - - - - - - - - - -250 751-1752 Belfor Restoration Services, Nanaimo - - - - - - - - - - - - - - - - -250 756-9333 On Side Restoration Services, Victoria - - - - - - - - - - - - - - - -250 479-7075 Propacific Restorations Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-9966

RS RESTORATION SERVICES DKI

Water, Fire, Wind & Mould Disaster Kleenup Professionals 24 HOUR IMMEDIATE RESPONSE / 7 DAYS A WEEK 1-866-313-0030 www.rsrestorationservices.com Victoria 250 383-0030 - - - - - - - - -Duncan 250 746-8623

Rainbow International Restoration & Cleaning, Nanaimo - - -250 323-3123 Rocky Cross Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 391-4008 ServiceMaster of Victoria Disaster & Restoration Services, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 652-8828 Smartway Restoration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-6393 The Whole Show Restorations Inc., Parksville - - - - - - - - - - -877 248-0444

Fire Alarm Systems 4 Seasons Fire Prevention Services Ltd., Victoria - - - - - - - - -250 381-6617 Caledonia Fire Protection Ltd., Nanaimo - - - - - - - - - - - - - - -250 754-1995 Fire Safe Fire Extinguishers, Victoria - - - - - - - - - - - - - - - - - -250 380-7018 Western Canada Fire Protection Ltd., Nanaimo - - - - - - - - - -250 758-3553

Carpets, Lino,Hardwood, Laminate, Vinyl Plank & Repair/Restretching/ Squeaky Floors and Floor Blown Sound Denting Silencer 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca 2727 James St, Duncan- - - - - - - - - - - - - - - - - 250 748-9977 www.mastercraftflooring.ca

UNITED FLOORS

www.unitedfloors.ca - - - - - - - - - - - Visit a location near you

Floor Laying, Refinishing & Resurfacing Columbia Paints & Industrial Supplies, Victoria - - - - - - - - - -250 475-2295 Image Hardwood Floors, Victoria - - - - - - - - - - - - - - - - - - - -250 704-8551 S & I Hardwood Floors Ltd, Victoria - - - - - - - - - - - - - - - - - -250 884-3906

Floor Waxing, Polishing & Cleaning MURPHY WALL-BEDS ORCA BUILDING MAINTENANCE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com www.qualityplumbing-heating.ca -----250 250 744-2195 721-0012 www.northerntropic.ca www.orcabuildingmaintenance.ca - - - - - - - -- ----Nan 474-4829 751-6722

gaslight@paciﬁccoast.net 250-380-0407 • www.gaslightheat.ca

Floors-Industrial Island Floor Centre Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 475-3323

Food Manufacturers, Wholesalers, Dist. Islands West Manufacturers Ltd., Victoria - - - - - - - - - - - - - -250 727-0744 Natural Pastures Cheese Co., Courtenay - - - - - - - - - - - - - - -250 334-4422

#1 FLAMETECH HEATING LTD.

www.flametechheating.com - - - - - - - - Victoria 778 977-3473 (See our ad on this page) Gaslight Heat Services - - - - - - - - - - - - Victoria 250 380-0407 www.gaslightheat.ca - - - - - - - - - - - (See our ad on this page)

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

Financial Services Coast Capital Savings, Surrey- - - - - - - - - - - - - - - - - - - - - - -250 483-7000

Floor Coverings & Installation MALTA FLOORING INSTALLATION SERVICES

888 Van Isle Way, Langford - - - - - - - - - - - - - - - 250 474-6111 www.windsorplywood.com - - - - - - - - (See our ad on page 5)

Uniquely Handcrafted Fences, Gates and Garden Structures www.urbancedarworks.com - - - - - - - Victoria 250 380-7022

Aact Financial Solutions Inc., Victoria - - - - - - - - - - - - - - - - -250 383-3834 Fischer Financial Services, Victoria - - - - - - - - - - - - - - - - - - -250 475-3447

2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

WINDSOR PLYWOOD - WEST SHORE

Fireplaces • Heat Pumps Furnaces • Hot Water Systems Installation, Service and Repair We Service all Gas Appliances Ask about our Special Discount on Multi-Units Family Owned & Operated since 1994

URBAN CEDARWORKS LIMITED Financial Planning Consultants

Flood Restoration Service MALTA FLOOD SERVICES

MASTERCRAFT FLOORING LTD.

Fax Transmission Service SRFax, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - Toll-Free 1-866- 697-7329

VI Fitness, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-2985 VI Fitness, Westshore, Victoria- - - - - - - - - - - - - - - - - - - - - -250 478-3334 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-9299 VI Fitness Centres, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 652-5444

NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - Victoria 250 883-4347 (See our ad on page 27)

NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - - Sooke 250 642-4499 (See our ad on page 27)

Fitness Centers Snap Fitness, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 748-0001 Studio 4 Athletics Inc., Victoria- - - - - - - - - - - - - - - - - - - - - -250 382-3687 T-Zone Victoria, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-5416 VI Fitness, Oak Bay, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 595-3354 VI Fitness, Courtenay- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 338-9247 VI Fitness, Campbell River - - - - - - - - - - - - - - - - - - - - - - - - -250 286-1019

Food Products-Organic Sustainable Produce Urban Delivery, Victoria- - - - - - - - - - - -250 383-7969

Funeral Directors BOYD’S FUNERAL SERVICES LTD.

6-1040 9th Ave, Campbell River - - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

Chapel of Memories Funeral Directors, Port Alberni - - - - - - -250 723-3633

NATIONWIDE CARPET CLEANING HATLEY MEMORIAL GARDENS & CREMATORIUM SEE PAGE SEEOUR OURADADON ONTHIS PAGE 7

www.nationwidecarpetcleaningvictoria.ca 250 478-1754 727-0777 www.arbormemorial.com ------ Victoria-250

McCall Bros. Funeral Directors Ltd., Victoria - - - - - - - - - - - -250 385-4465 Sequoia Gardens Memorial Funeral & Cremation Services Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 658-6202

Funeral Homes BOYD’S FUNERAL SERVICES LTD.

6-1040 9th Ave, Campbell River - - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

COMPLETE SATISFACTION GUARANTEED OR YOU DON'T PAY!

Free Estimates 23 Years Experience

We Do It All

COMPLETE STAINLESS STEEL RESTORATION • COMMERCIAL CEILING CLEANING AWNING CLEANING • FLOOR MAINTENANCE • STRIPPING AND WAXING JANITORIAL SERVICES • POST CONSTRUCTION CLEAN-UPS BONDED & INSURED

Marcel Campeau (owner) Cel: 250-751-6722 • Email: orcabm@shaw.ca 240 Summit Drive, Nanaimo BC • www.orcabuildingmaintenance.ca

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FUNERAL HOMES – GLASS

First Memorial Funeral Services, Victoria- - - - - - - - - - - - - - -250 384-5512 First Memorial Funeral Services, Duncan- - - - - - - - - - - - - - -250 748-2134 First Memorial Funeral Services, Nanaimo - - - - - - - - - - - - -250 754-8333 First Memorial Funeral Services, Saanich - - - - - - - - - - - - - -250 658-5244 First Memorial Garden of Memories, Saanich - - - - - - - - - - -250 658-5244 Piercy’s Mt. Washington Funeral Home, Courtenay- - - - - - - -250 334-4464 Sutton’s Campbell River Funeral Home, Campbell River - - - -250 287-4812

Funeral Related Services Dr. Robin M. Richardson, PhD - Independent Funeral Planner, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-4274 First Memorial Funeral Services - Crematory, Saanich - - - - -250 658-5244

HATLEY MEMORIAL GARDENS & CREMATORIUM

2050 Sooke Road, Victoria - - - - - - - - - - - - - - - 250 478-1754 www.arbormemorial.com - - - - - - - - - (See our ad on page 7)

Mission Hill Crematorium, Courtenay - - - - - - - - - - - - - - - - -250 334-4436

Furnace Installation & Repairs #1 FLAMETECH HEATING LTD. New or Existing Wood & Gas Installations

Serving Greater Victoria – Available Evenings & Weekends www.flametechheating.com -- Victoria 778 977-3473

GASLIGHT HEAT SERVICES

www.gaslightheat.ca - - - - - - - - - - - - Victoria 250 380-0407 (See our ad on page 19)

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ PAGE SEE OUR AD ONTHIS PAGE 6

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250478-8532 721-0012 www.westbaymechanical.com www.northerntropic.ca - - - - - - --------- -- ---------250 250 474-4829

Furnace Sales

LA-Z-Boy Furniture Galleries, Victoria - - - - - - - - - - - - - - - - -250 382-5269 Luxe Home Interiors, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-7632 Merit Home Furniture, Campbell River - - - - - - - - - - - - - - - -250 286-0868 One Stop Furniture Inc., Sidney - - - - - - - - - - - - - - - - - - - - -250 655-7467 Sager’s Fine Furniture Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 386-3841 Sidney Buy and Sell, Sidney- - - - - - - - - - - - - - - - - - - - - - - -778 351-2244 Uncle Albert’s Home Furnishings Ltd., Duncan - - - - - - - - - - -250 748-1732

Furniture-Used

250-380-7090

phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page)

Furniture Repair & Refinish Henry Enterprises Finishing, Victoria - - - - - - - - - - - - - - - - - -250 381-3050

Furniture-Retail Coombs Junction Furniture, Coombs - - - - - - - - - - - - - - - - - -250 752-4205 Dodd’s Furniture and Mattress, Victoria- - - - - - - - - - - - - - - -250 388-6663 Gabriel Ross Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 384-2554

JOHN'S BEDROOM BARN & FOAM WAREHOUSE Have a Great Night's Sleep! www.johnsbedrooms.com

101-841 Cliffe Avenue, Courtenay - - - 250 897-1666 1707 Bowen Road, Nanaimo - - - - - - 250 741-1777

ISLAND TRACTOR & SUPPLY LTD.

2928 Sprott Rd, Duncan- - - - - - - - - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com

Garden & Lawn Pond Dealers & Supplies

Loi’s Used Furniture, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 884-7000

Shibusa Pond & Landscape Services Ltd., Victoria - - - - - - - -250 480-7871

Garage Doors & Openers DAVE’S DOORS & MORE INC.

Garden City Sprinklers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 388-9864

Specializing in Wood & Overhead Doors- - - -Parksville 250 954-3817

DEPEND-A-DOR REPAIRS & INSTALLATION LTD Specializing in Commercial, Overhead/Sliding Doors & Security Gates, Security Control Equipment & Systems, Maintenance-Installation & Repairs Fax: 250-383-3665 Email: depend-a-dor@shaw.ca www.depend-a-dor.ca 13-831 Devonshire Rd, Vic - - - - - - - - - - 250 383-4225

Garden & Lawn Sprinkler Systems GRAEME'S IRRIGATION

Taking the irritation out of irrigation

PROFESSIONAL INSTALL & SERVICE OF IRRIGATION SYSTEMS & LOW VOLTAGE LIGHTING

www.graemesirrigation.ca graemesirrigation@shaw.ca ---------------250 294-9787

HALLS EARTHSERVICE IRRIGATION

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 652-0112 www.hallsearthserviceirrigation.ca

Victoria Garden Sprinkler Co., Saanichton - - - - - - - - - - - - - -250 652-0442

Gardeners A1 Scott’s Gardening & Landscaping, Victoria - - - - - - - - - - -250 883-5296

GARAGE DOOR DEPOT

RESIDENTIAL/COMMERCIAL - INSTALLATION, SERVICE & REPAIR

www.garagedoordepot.ca - - - - - - - - - Victoria 250 885-5455

GARAGE DOOR DOCTOR CANADA LTD.

24 Hour Garage Door Repair Services on Vancouver Island Nanaimo 250 754-8334 - - - - - - - - - - - - Victoria 250 383-3874 www.garagedoordoctorcanada.com - - - Duncan 250 748-4434

HARBOUR DOOR – 25 YEARS OF SERIOUS SERVICE

FURNACE & BOILER CLEANING

www.shopvictoria.ca/integritysales - - - - (See our ad on this page)

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - 250 383-1606

High Standards Overhead Door Ltd., Lantzville- - - - - - - - - - -250 228-3667 Island Overhead Door (1979) Ltd., Nanaimo - - - - - - - - - - - - -250 758-3032 Tedford Overhead Doors and Gates Ltd., Victoria - - - - - - - - -250 727-6811

Garden & Lawn Equipment & Supplies

ACORN & BRANCH GARDENING AND LANDSCAPING

www.acornandbranch.com - - - - - - - - - Victoria 250 818-4900 (See our ad on page 24)

EMPIRE LANDSCAPING & GARDEN SERVICES

Certified Horticultural Technician - - - - Victoria 250 532-1155 www.empiregardening.com

Gardener For Hire, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 478-9237

Gas Appliance Repair & Maintenance Northern Star Plumbing/Gas/Service, Victoria - - - - - - - - - - -250 883-4347 Northern Star Plumbing/Gas/Service, Sooke - - - - - - - - - - - -250 642-4499

Gas Fitter WADE ROBERTS PLUMBING

Quality Plumbing, Gas fitting & Backflow Prevention that goes above what you would expect and gets the job done first time! www.gotpipes.ca - - - - - - - - - - - - - - - - - - - - - - 250 883-7545 (See our ad on page 27)

Integrity Sales & Distributors

Gas-Propane-Equipment & Supplies Viper Fuels Inc., Chemainus - - - - - - - - - - - - - - - - - - - - - - - -250 246-1838

Fertilizer • Feed • Landscape Supplies Greenhouse Supplies • Seed • Plants Professional Tools • Organic Fertilizers Pond Pumps • Sea Soil Equipment 2180 Keating X Road • Saanichton

Ph: 250-544-2072 • Fax: 250-544-2172 www.shopvictoria.ca/integritysales

Gates, Hardware & Supplies Fenceline Products Ltd., Parksville - - - - - - - - - - - - - - - - - - -250 248-3122

Gates & Gate Systems HARBOUR DOOR – 25 YEARS OF SERIOUS SERVICE

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - 250 383-1606

General Merchandise-Retail Capital Iron, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-9703

Glass Coating & Tinting Sun Shade Film Systems Ltd., Sooke- - - - - - - - - - - - - - - - - -250 642-0094

Integrity Sales & Distributors, Saanichton - - - - - - 250 544-2072

We Specialize in Renovations, New Construction & Repairs

✓ 5” Continuous Eavestrough ✓ Downpipes ✓ Fascia ✓ Soffit

Gutter Sentry is a gutter cover and hanger in one solution. It creates one of the strongest gutter systems on the market today. Protect your gutters from pine needles, large leaves, storm debris, snow and ice.

5000 OFF

2500 OFF

New Gutters

Gutter Repairs

with this ad

Call For A Free Estimate 250-885-7409 www.acmegutterworks.com THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Glass-Auto, Plate, Window, Etc. A & D Glass Co Limited, Victoria - - - - - - - - - - - - - - - - - - - -250 383-7141 Allied Glass & Aluminum Products Ltd., Victoria - - - - - - - - -250 388-5108 Budget Glass Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 758-3374 Excalabor Glass & Aluminum, Saanichton - - - - - - - - - - - - - -250 652-3833 First Response Glass Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-9300 North Glass & Aluminum, Victoria - - - - - - - - - - - - - - - - - - -250 415-2582 Our Glass Shop, Parksville - - - - - - - - - - - - - - - - - - - - - - - - -250 954-1234 Parker Glass Ltd., Saanichton - - - - - - - - - - - - - - - - - - - - - - -250 652-1174

PROLINE GLASS LTD.

Gold, Silver & Platinum Dealers LC COINS & COLLECTIBLES

We Buy & Sell Jewellery, Gold/Silver, Estates, Free Appraisals - www.lccoins.ca 303 University Heights Mall, 3980 Shelbourne St., Vic - 250 590-Gold (4653)

Victoria Bullion Exchange, Victoria - - - - - - - - - - - - - - - - - - -888 300-8809

Golf Courses-Private Westin Bear Mountain Golf Resort & Spa, Victoria - - - - - - -250 391-7160

Golf Courses-Public Glen Meadows Golf & Country Club, Sidney - - - - - - - - - - - -250 656-3136

Golf Equipment & Supplies-Retail Eaglequest Golf Centre Inc, Nanaimo - - - - - - - - - - - - - - - - -250 754-1325

Government-City-Village & Township City of Nanaimo, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 754-4251

Granite CR Granite Works Inc., Campbell River - - - - - - - - - - - - - - - -250 850-0989

Grocers-Retail Fairway Market, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-4816 The Market Stores, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 381-6000

Grocery-Bulk Food Stores For Good Measure Premium Bulk Foods, Victoria - - - - - - - - -250 477-6811

Grocery Gas Bar/Service Station

GLASS – HEARING AIDS

RENO MEN

www.reno-men.ca - - - - - - - - - - - - - - - Victoria 250 885-9487

Hearing Aids & Assistive Devices

Hardware-Retail Victoria Speciality Hardware Ltd., Victoria- - - - - - - - - - - - - -250 598-2966

Hardwood Floor Contractors All - Pro Hardwood Installations, Victoria - - - - - - - - - - - - - -250 812-8088

TDI HARDWOOD FLOORS

2013 BBB Torch Award Finalist - TRUSTWORTHINESS 2845 Acacia Drive, Victoria - - - - - - - - - - - - - - - 250 361-1377 www.tdihardwoodfloors.com

Hazardous Material Control & Removal BCHAZMAT Management Limited, Sidney- - - - - - - - - - - - - -250 656-3382

REMOVALL REMEDIATION SERVICES LTD.

www.removall.ca - - - - - - - - - - - - - - - Victoria 250 478-9998

Health & Diet Food Products-Retail Shaklee Canada Inc., Burlington - - - - - - - - - - - - - - - - - - - - -800 263-9138

Health & Fitness Program Consultants Able Body Consulting Ltd., Nanaimo - - - - - - - - - - - - - - - - - -250 751-7555 Body Blueprint Fitness Education, Victoria - - - - - - - - - - - - - -250 744-5633 Valley Health and Fitness, Cobble Hill - - - - - - - - - - - - - - - - -250 743-0511

Health & Medical (General) Resonant Light Technology Inc., Courtenay - - - - - - - - - - - - -250 338-4949

Health & Wellness TRIANGLE HEALING PRODUCTS

770 Spruce Ave., Victoria- - - - - - - - - - - - - - - - - 250 370-1818 www.trianglehealingproducts.com - - Toll Free 1-888-370-1818

WOMYN’S PATH OF HEALING

gabriela@womynspathofhealing.com www.womynspathofhealing.com - - Campbell River 250 203-4195

Health Clubs Club Phoenix, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 920-0300 Steve Nash Fitness World, Victoria- - - - - - - - - - - - - - - - - - -250 475-6002

Village Garage (1990), Qualicum Beach - - - - - - - - - - - - - - - -250 752-9542

Does Everyone Mumble? Maybe it’s time to get your hearing checked . . .

Formerly known as Island Hearing, with 17 locations on Vancouver Island to serve your hearing healthcare needs. Call 1-800-563-4327 (HEAR) or visit connecthearing.ca for a clinic in your area. Beltone Hearing Care Centre, Courtenay - - - - - - - - - - - - - - -250 334-4044

Connect Hearing, Victoria - - - - - - - - - - www.connecthearing.ca (See our ad on this page) Connect Hearing Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 748-6232 Connect Hearing Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5520 Connect Hearing Port Alberni - - - - - - - - - - - - - - - - - - - - - -250 724-0022 Connect Hearing Nanaimo North - - - - - - - - - - - - - - - - - - -250 390-1113 Connect Hearing Nanaimo South - - - - - - - - - - - - - - - - - - -250 754-9233 Connect Hearing Campbell River - - - - - - - - - - - - - - - - - - - -250 286-1146 Connect Hearing Powell River - - - - - - - - - - - - - - - - - - - - -604 485-3028 Connect Hearing West Shore, Colwood - - - - - - - - - - - - - - -250 474-4643 Connect Hearing Ladysmith - - - - - - - - - - - - - - - - - - - - - - -250 245-8140 Connect Hearing Courtenay - - - - - - - - - - - - - - - - - - - - - - - -250 338-7978 Connect Hearing Parksville - - - - - - - - - - - - - - - - - - - - - - - -250 248-8144 Connect Hearing Comox - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6040 Connect Hearing Qualicum Beach, - - - - - - - - - - - - - - - - - -250 752-2809 Connect Hearing Victoria, Fort St, Victoria - - - - - - - - - - - - -250 385-3103 Connect Hearing McKenzie, Victoria - - - - - - - - - - - - - - - - -250 477-3649 Connect Hearing Royal Oak, Victoria - - - - - - - - - - - - - - - - -250 953-9979 Connect Hearing Oak Bay, Victoria - - - - - - - - - - - - - - - - - - -250 598-2334 Connect Hearing, Head Office Victoria - - - - - - - - - - - - - - - -250 413-2100 Gordon Hearing Services, Comox - - - - - - - - - - - - - - - - - - - -250 941-8378

BBB Setting the Standards for Ethics & Integrity

Gutter Cleaning & Roof Moss Removal MALTA GUTTER CLEANING & MORE!

2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Gutters & Downspouts

2013 Torch Award Finalist + 9 Time Nominee

Fully Insured • WCB Licensed 5 Year Conditional Workmanship Guarantee

250-475-1310

Call us today for a FREE written estimate 3578 Quadra Street, Victoria

www.prolineroofing.com

MURPHY WALL-BEDS ACME GUTTERWORKS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 20

www.murphybeds-victoria.com - -- ---------250 744-2195 www.qualityplumbing-heating.ca 250 885-7409 721-0012 www.northerntropic.ca www.acmegutterworks.com - - - - - -Victoria 474-4829

BlueLine Gutters, Shawnigan Lake - - - - - - - - - - - - - - - - - - -250 893-8481 Irwin Industries 1988 Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-5154 LeafGuard Pacific, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -604 515-0004

Proline Roofing & Gutters Ltd. - - - - - - - - Victoria 250 475-1310 www.prolineroofing.com (See our ad on this page and page 29) VGI Gutters Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-3042

Helping you protect the value of your home www.acmegutterworks.com - - - - - - - - - - - - - - 250 885-7409 (See our ad on page 20)

Handyman Services CEDARHILL HANDYMAN.COM Specializing in Helping Home Owners chhandyman@gmail.com www.cedarhillhandyman.com - - - - - - - 250 477-7676

Call today to schedule your Free Hearing Test. Ask about our no money down 21 Day Hearing Aid trial. A 1D Y

Gutter Cleaning ACME GUTTERWORKS

Hear better. Love life.

• 5” Continuous Aluminum • Leaf Guard • Fascia Gutter & Metal • Wooden Fascia

Commercial & Residential

LLE

Working with your Physician for better hearing 15 locations serving you on Vancouver Island.

1.877.606.6671 nexgenhearing.com

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HEARING AIDS – HOTELS

NEXGEN HEARING SEE OUR AD ON PAGE 21

www.nexgenhearing.com - - 15 Locations to Serve You

NexGen Hearing, Victoria Administration - - - - - - - - - - - - - -250 588-2955 NexGen Hearing, Oak Bay, Victoria - - - - - - - - - - - - - - - - - -250 598-9884 NexGen Hearing, Gordon Head, Victoria - - - - - - - - - - - - - - -250 385-1111 NexGen Hearing, Royal Oak, Victoria - - - - - - - - - - - - - - - - -250 590-6569 NexGen Hearing, Fairfield, Victoria - - - - - - - - - - - - - - - - - -250 590-2088 NexGen Hearing, Westshore, Victoria - - - - - - - - - - - - - - - -250 590-3277 NexGen Hearing, Sooke by Appointment Only) - - - - - - - - - -778 352-3277 NexGen Hearing, Salt Spring Island (By Appointment Only) -778 353-3012 NexGen Hearing, Gabriola Island (By Appointment Only) - - -778-441-0752 NexGen Hearing, Nanaimo, Port Place Mall- - - - - - - - - - - - -778 441-0752 NexGen Hearing, Nanaimo North (By Appointment Only) - - -778 441-0752 NexGen Hearing, Parksville - - - - - - - - - - - - - - - - - - - - - - - -250 586-7077 NexGen Hearing, Courtenay - - - - - - - - - - - - - - - - - - - - - - -250 871-2285 NexGen Hearing, Cumberland (By Appointment Only) - - - - - -250 400-5451 NexGen Hearing, Port Alberni- - - - - - - - - - - - - - - - - - - - - - -778 421-0277 NexGen Hearing, Ucluelet (By Appointment Only) - - - - - - - -778 421-0277

Heat Pumps ECO SMART HEATING & COOLING INC.

ecosmartheatpumps@live.ca - - - - - - - - - - - - - - 250 415-6644 www.heatpumpsvictoria.com

GASLIGHT HEAT SERVICES

www.gaslightheat.ca - - - - - - - - - - - - Victoria 250 380-0407 (See our ad on page 19)

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

Precision Refrigeration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 508-5665

PRO STAR MECHANICAL TECHNOLOGIES LTD. Heat Pumps • Heating • Cooling • Boilers Upgrades for energy savings in commercial buildings

www.prostar-mechanical.com ----------- 250 383-4558

SERVICE EXCEL-THE HEAT PUMP STORE

We supply, install & maintain the most efficient Heating products in Canada! www.serviceexcel.ca 2013 Torch Award Finalist for Customer Service Excellence Vancouver Island & Sunshine Coast - - - - - - - - -250 760-0898

WEST BAY MECHANICAL

Plumbing • Heating • Refrigeration • Ventilation • Gas • Air Conditioning www.westbaymechanical.com 250 478-8532 (See our ad on page 6)

Heating & Air Conditioning #1 FLAMETECH HEATING LTD.

www.flametechheating.com - - - - - - - - Victoria 778 977-3473

4 Seasons Heating & Cooling, Victoria - - - - - - - - - - - - - - - -250 652-0886 Accurate Air, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-1666

Heating Contractors #1 FLAMETECH HEATING LTD.

Home Builders ABSTRACT DEVELOPMENTS

Accutemp Refrigeration Air Conditioning and Heating Ltd., Victoria- - 250 475-2665 Acro Radiant Floor Heating Systems Inc., Victoria - - - - - - - -250 595-3409

CAPITAL CITY CONSTRUCTION

New or Existing Wood & Gas Installations www.flametechheating.com - - - - - - - Victoria 778 977-3473

BENNETT SHEET METAL & HEATING LTD. Heating & Air Conditioning • www.bennettsheetmetal.com 1721-14th Ave, Campbell River ----------- 250 287-3108 741 McPhee Ave, Courtenay-------------- 250 334-3621 Coastal Heating & Ventilation, Victoria - - - - - - - - - - - - - - - -250 386-8161

CURRENT HEATING & PLUMBING LTD.

Hot Water Heating, Plumbing & Gas • Residential & Commercial www.currentheatingplumbing.ca - - - - - - - - - - - 250-415-3977

E & S Heating, Ladysmith - - - - - - - - - - - - - - - - - - - - - - - - -250 751-0114

ECO SMART HEATING & COOLING INC.

www.heatpumpsvictoria.com- - - - - - - - - - - - - - 250 415-6644

Exchangenergy Inc, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 746-9850 Gaslight Heat Services, Sidney- - - - - - - - - - - - - - - - - - - - - -250 380-0407

HARBOUR SIDE PLUMBING & HEATING

Commercial & Residential-Quality, Reliable Service--1 877 703-2487 www.harboursidemechanical.ca- - - - (See our ad on page 27)

Heatmasters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 391-0050 Heatwave Plumbing & Heating Ltd., Victoria - - - - - - - - - - - -250 361-9243 Hein Mechanical Services Inc., Nanaimo- - - - - - - - - - - - - - -250 729-8815

HOMEGLOW HEAT PRODUCTS

www.homeglow.bc.ca - - - - - - - - - - - - - Victoria 250 382-0889

Island Energy Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-0022

www.greatervictoria.aireserv.com - - - - - - - - - 778 747-0317

PRO STAR MECHANICAL TECHNOLOGIES LTD. www.prostar-mechanical.com - - - - - - - - - - - - - 250 383-4558

WestIsle Mechanical Services 2004 Ltd., Duncan - - - - - - - -250 746-9600

Start With Trust!

www.capitalcityconstruction.ca - - - - - - - - - - - - 250 744-3842 (See our ad on page 15)

DARREL ORR CONSTRUCTION HOME BUILDING SPECIALIST Exceeding our customer’s expectations since 1991 www.darrelorrconstruction.ca / www.chbavictoria.com -- 250 812-9782 Falcon Heights Contracting Ltd., Victoria - - - - - - - - - - - - - - -250 818-6466 Hemsworth Master Builders Inc., Victoria - - - - - - - - - - - - - -250 883-8300 Kendall Builders Ltd, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 818-0611 Lida Homes Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 514-7702

MASTERCRAFT CONSTRUCTION, DESIGN & RENOVATIONS

Building Quality Homes for Over 35 Years - - - - - 250 889-2533 www.mastercraftconstruction.ca (See our ad on page 15)

M. Knight Construction Ltd., Victoria- - - - - - - - - - - - - - - - - -250 361-8550

PHEASANT HILL HOMES LTD. Design and Build Custom Homes • Renovations • Serving Central Island

www.buildbetterhomes.ca ---------------250 618-6880

Rayn Properties Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 661-0465 Trafalgar Homes Ltd., Cowichan Bay - - - - - - - - - - - - - - - - - -250 597-7936

Home Design & Planning

ISLAND FURNACE & FIREPLACE

Studio DB3, North Saanich- - - - - - - - - - - - - - - - - - - - - - - - -250 889-2584 Zebra Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-2144

JV GASWORKS

Home Health Services BAYSHORE HOME HEALTH

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652 www.jvgasworks.com - - - - - - - - - - - - -Sidney 250 655-6594

LD Plumbing & Heating, Ladysmith - - - - - - - - - - - - - - - - - - -250 245-8858 Lockhart Industries (Duncan) Ltd., Cobble Hill - - - - - - - - - - -250 748-1731 Matthews Heating, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 727-7246 Northstar Heating & Cooling, Nanaimo - - - - - - - - - - - - - - - -250 758-0470

Holding Companies Victoria Ford Alliance Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-2255

Holistic Practitioners Womyn’s Path of Healing, Campbell River - - - - - - - - - - - - - -250 203-4195

www.bayshore.ca - - - - - - - - - - - - - - Victoria 250 370-2253

CLASSIC LIFE CARE

www.classiclifecare.com - - - - - - - - - Victoria 250 412-0214

Comfort Keepers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -778 265-5999 Home Instead Senior Care of Greater Victoria, Victoria- - - - -250 382-6565

ISLAND FOOTCARE MOBILITY

DVA Approved - - Nursing Foot Care at Your Home in Victoria www.islandfootcare.ca - - - - - - - - - - - - - - - - - - 250 886-2323

LUXCARE LIFESTYLE INC.

Home Automation WIRED UP TECHNOLOGIES INC.

www.wiredupinstall.com - - - - - - - - - - Victoria 250 885-5555

AIRESERV OF GREATER VICTORIA

Axis Heating & Cooling, Courtenay - - - - - - - - - - - - - - - - - - -250 331-0888 Bennett Sheet Metal & Heating Ltd., Courtenay- - - - - - - - - -250 334-3621 Central Island Heating & Refrigeration, Nanaimo- - - - - - - - -250 756-4828 Coastal Energy Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 585-5393

1976 Oak Bay Ave, Victoria - - - - - - - - - - - - - - 250-883-5579 Award-Winning Builder of Victoria’s Finest Homes www.AbstractDevelopments.com

DID YOU KNOW?

Quality Senior Care www.luxcarelifestyle.com - - - - Victoria 250 590-1689

Oak Bay Senior Care, Victoria- - - - - - - - - - - - - - - - - - - - - - -778 433-4784 Retire-at-home Services Victoria, Victoria - - - - - - - - - - - - - -250 370-0253 Saint Elizabeth Health Care, Victoria- - - - - - - - - - - - - - - - - -250 385-0444 Sidney Senior Care, Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 589-0010

SUREWORK SOLUTIONS LTD.

For over 100 years, BBB has helped people make smarter buying decisions. BBB continues to evolve to meet the fast-changing needs of the marketplace.

www.sureworksolutions.com---------- Victoria 250 361-2028

MURPHYHOME WALL-BEDS UNIQUE HEALTH CARE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com www.qualityplumbing-heating.ca -- ---------250 250 744-2195 721-0012 www.northerntropic.ca - - - - - - -Duncan www.uniquehomecare.ca 474-4829 715-1094

VERITY HOME CARE

Home Care & Support Services Elderly Care in Home, Hospital or Care Facility www.verityhealth.ca - - - - - - - - - - - - Victoria 250 216-4181

We Care Home Health Services, Victoria- - - - - - - - - - - - - - -250 389-0202 Wendy’s Support Service, Victoria - - - - - - - - - - - - - - - - - - -250 216-6927

Home Improvements Handyman Connection Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-4969 K & C Charlton Construction Inc., Lake Cowichan- - - - - - - - -250 701-1860 Modern, Powell River - - - - - - - - - - - - - - - - - - - - - - - - - - - -866 934-2599 Your Maintenance Man Renovation & Maintenance Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-9444

NIQUE Home Health Care Approved Nursing and Support Services LIVE-IN AVAILABLE FOR ONLY $3900/MONTH • FLEXIBLE RATES • A DESIGNATED, CONSISTENT CARE PROVIDER • NO-UNIFORM POLICY & ADVERTISING FREE VEHICLES • REALISTIC CARE WITH FEW LIMITATIONS • 24 HOUR CLIENT/FAMILY COUNSELLING • HOURLY/OVERNIGHT/24 HOUR LIVE-IN

250-715-1094 121 Station Street, Duncan www.uniquehomecare.ca / email: uniquehomehealthcare@telus.net Serving Since 2000: Ladysmith, Chemainus, Crofton, Lake Cowichan,

VAC Approved Provider

Duncan, Cowichan Bay, Cobble Hill, Shawnigan Lake & Mill Bay

Proudly Caring for Over 50 of our Local Veterans

Hotels Best Western Emerald Isle Motor Inn, Sidney - - - - - - - - - - -250 656-4441 Best Western Northgate Inn, Nanaimo - - - - - - - - - - - - - - - -250 390-2222

COMOX VALLEY INN & SUITES

1190 Cliffe Ave, Courtenay - - - - - - - - - - - - - - 250 334-4476 www.comoxvalleyinn.com

Delta Victoria Ocean Pointe Resort, Victoria - - - - - - - - - - - -250 360-2999 Executive House Hotel, Victoria - - - - - - - - - - - - - - - - - - - - -250 388-5111

MURPHY WALL-BEDS INN ON LONG LAKE FOUR SEASONS SUNROOMS NORTHERN QUALITY PLUMBING TROPIC SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 8

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 758-1144 721-0012 www.northerntropic.ca - - - - - Nanaimo www.innonlonglake.com - - -- ---------250 474-4829

Victoria Marriott Inner Harbour, Victoria - - - - - - - - - - - - - - -250 480-3800

Always clarify vague and confusing details

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HOT TUBS – LANDFILL CONTRACTORS Hot Tubs & Swim Spas-Sales & Service SKYVIEW SPAS & SOLARIUMS

1-6721 Butler Crescent (Off Keating X Road) Saan - 250 652-0888 www.hottubsvictoria.com/sale

House & Building Movers Built-Rite Structural Services Ltd., Victoria - - - - - - - - - - - - -250 480-8443

NICKEL BROS.

Vancouver Island- - - - - - - - - - - - - - - - - - - - - - - 250 753-2268 www.nickelbros.com - - - - - - - - - - - Toll Free 1 866 320-2268

House Cleaning BALANCE HOME CLEANING

www.balancehomecleaning.com - - - - Victoria 250 479-0055

Euro Can Building Services Ltd., Victoria - - - - - - - - - - - - - - -250 727-6533

MALTA HOUSE CLEANING SERVICES

Full House Cleaning, Laundry and more... 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

MERRY MAIDS OF VICTORIA

One less thing to worry about

info@merrymaidsvictoria.com www.merrymaidsvictoria.com

101-1842 Oak Bay Ave. Vic- - - - - - - - - - - - 778 402-7415 Molly Maid - Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 744-3427 Neat and Tidy Cleaning Services, Victoria - - - - - - - - - - - - - -778 440-6327 Wives Unlimited Cleaning Service, Victoria - - - - - - - - - - - - -250 383-3220

Immigration & Naturalization Consultants David Aujla Personal Law Corporation, Victoria - - - - - - - - - -250 383-3542

In-home Care Serenity Home Care Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 590-8098 Water Down In Home Bathing Services, Victoria - - - - - - - - -250 516-2351

Vancouver Island InsuranceCentres - Cobble Hill - - - - - - - - -250 743-8013 Vancouver Island InsuranceCentres Campbell River (Dogwood), - - -250 287-9184 Vancouver Island InsuranceCentres Campbell River (Willow Point) 250 923-2288 Vancouver Island InsuranceCentres Comox - - - - - - - - - - - - -250 339-4847 Vancouver Island InsuranceCentres Crown Isle, Courtenay - -250 338-5656 Vancouver Island InsuranceCentres Gold River, Gold River - -250 283-2291 Vancouver Island InsuranceCentres Inc. (Administration), Courtenay -250 338-1401 Vancouver Island InsuranceCentres Ladysmith - - - - - - - - - - -250 245-8022 Vancouver Island InsuranceCentres Nanaimo- - - - - - - - - - - -250 751-2966 Vancouver Island InsuranceCentres Parksville - - - - - - - - - - -250 248-3229 Vancouver Island InsuranceCentres Port Hardy- - - - - - - - - - -205 949-6900 Vancouver Island InsuranceCentres Quadra Island- - - - - - - - - - - -250 285-2333 Vancouver Island InsuranceCentres Qualicum - - - - - - - - - - - - - - - -250 752-6961 Vancouver Island InsuranceCentres Victoria- - - - - - - - - - - - -250 477-7234

Insurance-Funeral Orange Insurance, Nanoose Bay - - - - - - - - - - - - - - - - - - - - -250 468-7780

Interior Decorators & Designers Polished Home Decor, Victoria - - - - - - - - - - - - - - - - - - - - - -250 383-5500

Internet Gaming Kano Applications Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 590-5266

Internet Marketing Services Metamend Software & Design Ltd., Victoria - - - - - - - - - - - -250 381-6382 Quad Marketing Solutions Inc., Victoria- - - - - - - - - - - - - - - -888 839-8397

Internet Services BuildingsGuide.com Online Inc., Victoria - - - - - - - - - 877 717-9177 ext 303 Salus Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 370-9963

Internet Shopping Services ZENMED Raging Creations, Victoria - - - - - - - - - - - - - - - - - -250 800-2723

Internet Web Design Caorda Web Solutions, Victoria - - - - - - - - - - - - - - - - - - - - -250 598-6772 Falcon Software Company Inc., Victoria- - - - - - - - - - - - - - - -250 480-1311

Internet Web Hosting

Inspection Service Barnes & Company Home Inspection Services, Victoria - - - -250 881-1086 Hands on Home Inspections Ltd, Powell River - - - - - - - - - - -855 483-1456

islandnet.com locally owned and operated since 1993

HANDS ON HOME INSPECTIONS LTD.

Quality Home Inspections at competitive prices Vancouver/Sunshine Coast - - - - - - - - - - - - - - - 778 867-1456 www.handsonhomeinspections.ca - - - Toll Free 855 483-1456

Pillar to Post Professional Home Inspection - Victoria- - - - - -250 385-4000

Insulation Contractor-Spray Foam

vancouver island’s premier internet service full featured web hosting from $6.95/month domain name registration web design & search engine optimization

Insulation & Spray Foam Professionals – Residential & Commercial www.alpineinsulation.ca - - - - - - - - - Victoria 250 384-0985

Knights Insulation Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-7376

MALTA BLOWN INSULATION SERVICES

Attics, Walls, Floor & Ceiling Sound Denting Silencer, Crawl Space & Batting • All Types of Insulation Removal 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Insurance Services

custom programming reliable customer service

Get a complete website built and a full year’s hosting for as little as $495

778-410-2454 • 115-785 station ave, victoria 115-785 station ave, victoria

phone: 778-410-2454

Islandnet.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -778 410-2454 (See our ad on this page) FullHost, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 999-2199 Pretecs New Media Inc., Victoria - - - - - - - - - - - - - - - - - - - -250 999-2199

Investigators Glacier-View Investigative Services Inc., Courtenay - - - - - - -250 897-2172

Aon Reed Stenhouse, Victoria - - - - - - - - - - - - - - - - - - - - - -250 388-7577

BOORMAN INVESTMENT COMPANY LTD.

2045 Cadboro Bay Road, Victoria - - - - - - - - - - - 250 595-1535 www.boorman.com

Coastal Community Insurance Services (2007) Ltd., Victoria -250 386-7737 Cumberbirch Insurance Agency Ltd., Victoria - - - - - - - - - - - -250 388-4221

HALSEY FINANCIAL GROUP LTD.

202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 www.halseyfinancial.com

Hendry Swinton McKenzie Insurance Services Inc., Victoria -250 388-5555 Hub International Barton Insurance Ltd., Victoria - - - - - - - - -250 385-6313 Megson Fitzpatrick Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-5212 Seafirst Insurance Brokers Ltd., Saanichton- - - - - - - - - - - - -250 652-5157 Thunderbird Insurance Brokers Ltd., Victoria - - - - - - - - - - - -250 385-9795

Investment Advisory Service Stephen Whipp Certified Financial Planner, Victoria - - - - - - -250 405-3550

Investment Securities Carevest Capital Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 383-6761

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Irrigation Systems-Install/Design ISLAND SMART IRRIGATION SYSTEMS

Designed to Conserve & Protect Water – Quality Workmanship Guaranteed www.isisirrigation.ca - - - - - - - - - - - - Nanaimo 250 667-4424

Irrigation Systems & Equipment Aqua Irrigation Systems Inc., Saanichton - - - - - - - - - - - - - -250 652-9293 The Island Sprinkler Doctor Ltd., Victoria- - - - - - - - - - - - - - -250 888-9045

Before you buy start with your BBB first!

Janitor Service

Customized Eco-Friendly Janitorial Services • Commercial Bonded, Supervised & Insured • Industrial Nanaimo Victoria • Health Facilities 250-590-5970 250-244-1925 • Retail

B11-555 Ardersier Road, Victoria www.janitorialservicesvictoria.com Above All Cleaning, Courtenay - - - - - - - - - - - - - - - - - - - - - -250 338-9714 Island Maid, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 433-5376

MALTA JANITORIAL SERVICES

Offices, Warehouses & Homes 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca Master Care Janitorial & Facility Services, Victoria - - - - -250 590-5970 (See our ad on this page) Pacific Coast Commercial Cleaning, Brentwood Bay - - - - - - -250 544-2125 Quick & Clean Building Maintenance, Victoria - - - - - - - - - - -250 858-8560 Select Janitorial Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 360-0666 VForce Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 361-1800

Janitors Equipment & Supplies Acme Supplies Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-8822

Jewelers-Retail Barclay’s Fine Custom Jewellers Ltd., Victoria - - - - - - - - - - -250 592-1100 Huyen Jewellery, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6790 K.P.K. Goldsmith Inc., Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 390-4151 Paul Mara Jewellers, Victoria - - - - - - - - - - - - - - - - - - - - - -250 475-1444 Shimmer Jewellery, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 380-1333

Jewelry Buyers CashForGoldCanada.com, Victoria- - - - - - - - - - - - - - - - - - - -250 508-3938

Jewellery-Original Local Art TIVOLI GALLERY

2475 Beacon Avenue- - - - - - - - - - - - - - - - - - - - 250 656-1455

Job Listing & Advisory Services Canadian Sitter Inc., Nanaimo - - - - - - - - - - - - - - - - - - - - - -866 221-7918

Alpine Insulation Ltd & Island Sprayfoam, Victoria - - - - - - - - - - - - - -250 384-0985 Spray Foam Solutions Inc., North Saanich - - - - - - - - - - - - - -250 888-7571

Insulation Contractors ALPINE INSULATION LTD & ISLAND SPRAYFOAM

BBB Accredited Businesses stand behind their work

Kennels

Cozy Cats Cottage, Comox - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6161

Kitchen Cabinet Refacing THE KITCHEN TECHNICIAN

356 Bay Street, Victoria- - - - - - - - - - - - - - - - - 250 658-1313 www.thekitchentechnician.com - - - - Toll Free 1 877 517-8324

R&R Projectz, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-8205

Kitchen Cabinets & Equipment-Household Classic Kitchens & Design, Parksville - - - - - - - - - - - - - - - - -250 951-0509 Concepts Kitchen & Design, Nanaimo- - - - - - - - - - - - - - - - -250 756-4001

GLENN MACNAB CUSTOM KITCHENS

Design & Installation • Quality Cabinets at Competitive Pricing gmckitchens@gmail.com - - - - - - - - - - - Victoria 250 881-0887 https://sites.google.com/site/glennmacnabkitchens

Kitchen Craft Cabinetry, Victoria - - - - - - - - - - - - - - - - - - - - -250 475-1159 Mastercraft Construction, Design & Renovations, Sidney - - -250 889-2533 The Kitchen Technician, Victoria - - - - - - - - - - - - - - - - - - - - -250 658-1313 Urbana, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-2635 Van Isle Millwork & Kitchens Ltd., Courtenay - - - - - - - - - - -250 338-1012

Labels-Paper LMW Labelmakers West, Victoria- - - - - - - - - - - - - - - - - - - -250 382-3356

Laboratories-Medical ImmunoPrecise Antibodies Ltd., Victoria - - - - - - - - - - - - - - -250 483-0308

Landfill Contractors BERRY & VALE CONTRACTING LTD.

www.berryandvalecontracting.ca - - - -Campbell River 250 286-3505 (See our ad on page 18)

DID YOU KNOW? BBB works with government and enforcement agencies to investigate unethical business practices.

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

LANDSCAPE CONTRACTORS – MOVERS

Landscape Contractors

Lighting Fixtures-Repair & Maintenance COAST LIGHTING V.I. LTD. Lighting Services-Power Smart Upgrades www.coastlighting.ca

83 Burnside Road. W. Victoria-----------250 388-6688

GARDENING AND LANDSCAPING

Creative, Professional & Trusted since 2002 Design • Build • Maintain | www.acornandbranch.com

Call 250 818-4900

FOR A FREE ESTIMATE

Acacia Landscape Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-0527

ACORN & BRANCH GARDENING AND LANDSCAPING

Locks & Locksmiths ACME SAFE LTD. Bonded Locksmiths • Sales & Service www.acmesafe.ca

815 Fort St. Vic- - - - - - - - - - - - - - - - - - 250 383-6899 Westshore - - - - - - - - - - - - - - - - - - - - 250 478-9709

Island Lock, Parksville - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-2818

LAING’S LOCK & KEY SERVICE LTD.

The Key to Providing Peace of Mind - - - - - - - - 250 652-2923 www.laingslockandkey.com - - - - - - - - - - - -Saanich Peninsula

www.acornandbranch.com - - - - - - - - - Victoria 250 818-4900 (See our ad on this page)

North Island Lock Ltd., Port Hardy- - - - - - - - - - - - - - - - - - - -250 949-8850

BRENTWOOD GROUNDS MAINTENANCE LTD.

www.priceslock.com - - - - - - - - 847 Fort St., Vic 250 384-5397

Specializing in Maintenance, Upgrading & Special Occasion Cleanups Highest Level of Customer Service - Residential & Commercial www.victoriagardencare.com - Brentwood Bay 250 652-4879

Capital City Garden Service, Victoria- - - - - - - - - - - - - - - - - -250 888-8930 Clyde Snobelen Landscaping Ltd., Brentwood Bay - - - - - - - -250 652-9984 Edibella Organic Landscapes Inc., Victoria - - - - - - - - - - - - - -250 382-3552

EMPIRE LANDSCAPING & GARDEN SERVICES

Certified Horticultural Technician - - - - Victoria 250 532-1155 www.empiregardening.com

FROM THE GROUND UP CUSTOM LANDSCAPES www.ftguland.com - - - - - - - - - - - - - - - Victoria 250 216-9476

Fuller Landscapes, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - -250 754-8286 Golden Appeal Commercial and Residential Property Maintenance, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 858-3024 Holland Avenue Nursery Ltd., Victoria - - - - - - - - - - - - - - - 250 514-1642 Homescape Landscaping Ltd., Victoria - - - - - - - - - - - - - - - -250 884-7500 Island Horticultural Services, Victoria - - - - - - - - - - - - - - - - -250 858-5774 Nulawns, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-5296 TerraWorx Landscaping Contracting, Victoria - - - - - - - - - - - -250 590-8016 Van Isle Bricklok Surfacing & Landscaping Supplies Ltd., Victoria - -250 382-5012 Victoria Landscaping Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 479-1224

VI OUTDOOR MAINTENANCE

Professional quality services for your home, yard, and business www.viom.ca - - - - - - - - - - - Nanaimo 250-739-9273 (YARD)

Landscape Contractors-Commercial Knott’s Landscaping Inc. Commercial & Residential Maintenance & Construction, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-6362

Landscape Designers Integral Design Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-2985 Ladybug Garden Services & Greenhouse, Campbell River - - -250 830-7833

Lawn Maintenance BRENTWOOD GROUNDS MAINTENANCE LTD.

Specializing in Maintenance, Upgrading & Special Occasion Cleanups Highest Level of Customer Service - Residential & Commercial www.victoriagardencare.com - Brentwood Bay 250 652-4879

Jim’s Mowing, North Vancouver - - - - - - - - - - - - - - - - - - - - -250 310-5467 Master Lawn Maintenance Ltd., Qualicum Beach- - - - - - - - -250 752-4662 MowTime Lawn Maintenance, Victoria - - - - - - - - - - - - - - - -250 858-0588 Nutri-Lawn - Parksville, Parksville- - - - - - - - - - - - - - - - - - - -250 954-1140 Nutri-Lawn - Victoria, Shawnigan Lake - - - - - - - - - - - - - - - -250 478-5002 Weed Man Lawn Care, Victoria - - - - - - - - - - - - - - - - - - - - -250 479-4332

Lawn Mowers-Sharpen & Repair Ken’s Small Engine Repair, Errington- - - - - - - - - - - - - - - - - -250 248-5785

Since 1975

PRICE’S LOCK & SAFE (2009) LTD.

Price’s Lock & Safe (2009) Ltd. - - - - - - - Service Department 250 384-4105 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - -West Shore 250 391-5557 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - - - - -Duncan 250 746-8969 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - - - Courtenay 250 338-5244 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - Campbell Riv. 250 286-0761 R. Gallazin & Son Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 754-5671

Log Cabins, Homes & Buildings Harvest Homes Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - -250 468-1930

Lubricating Service-Automotive BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Great Canadian Oil Change, Nanaimo - - - - - - - - - - - - - - - - -250 729-3666

Lumber-Retail Sawmill Sales Direct, Ladysmith- - - - - - - - - - - - - - - - - - - - -250 245-2499

Machinery-Used HDD Broker Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 474-6022

Mail Order & Catalog Shopping Global Salt Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-5123

Manufacturers & Producers Inuktun Services Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 729-8080

Marinas

PIANO MOVING SPECIALISTS

Marine Contractors Island Marine Construction Services Ltd., Saltspring Island- -250 537-9710

Marine Sales & Service A & E Marine Ltd., Comox - - - - - - - - - - - - - - - - - - - - - - - - -250 339-4422

Marine Tops & Upholstery CLASS A INTERIORS LTD.

Mattresses Class A Interiors Ltd., Campbell River - - - - - - - - - - - - - - - - 250 287-2643 John’s Bedroom Barn & Foam Warehouse, Courtenay- - - - - -250 897-1666 John’s Bedroom Barn & Foam Warehouse, Nanaimo - - - - - -250 741-1777 M&N Mattress Shop Ltd., Parksville - - - - - - - - - - - - - - - - - -250 248-7133

Medical Equipment & Supplies City Wide Scooter & Wheelchair Sales & Service Ltd., Victoria - - -250 478-2978

Metaphysical Supplies & Service Triple Spiral Metaphysical Gifts, Victoria- - - - - - - - - - - - - - -250 380-7212

Millwork Bresco Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 478-0415

Monuments Mortimer’s Monumental Works Ltd., Victoria- - - - - - - - - - - -250 383-6421 West Coast Monuments Inc., Victoria - - - - - - - - - - - - - - - - -250 478-2099

Mortgage Broker Trinity Mortgage (1996) Corp., Victoria - - - - - - - - - - - - - - - -250 744-3291

Mortgages Alpine Credits Ltd., Delta - - - - - - - - - - - - - - - - - - - - - - - - - -800 639-5626 Auxilium Mortgage Corporation, Victoria- - - - - - - - - - - - - - -250 590-6520 Cooper Pacific Mortgage Investment Corp., Victoria - - - - - - -250 475-2669

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Invis-Beyer Mortgage Services, Victoria - - - - - - - - - - - - - - -250 592-9711 Mortgage Depot, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 475-1166 Select Mortgage Corp., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-1360

Mould & Mildew Removal & Remediation HOME SOULUTIONS REMEDIATION

www.homeSOULutions.ca - - - - - - - Victoria 250 888-8963

Motorcycles-Dealers KENCO MOTORCYCLE & SALVAGE Family Owned & Operated since 1979 www.kencomotorcycle.com

STEVE DRANE HARLEY DAVIDSON

2940 Ed Nixon Terrace, Victoria - - - - - - - - - - - 250 475-1345 www.stevedraneharley.com

Movers

Local and Long Distance Moves

Marketing Consultants Black Orchid Holdings Inc., Victoria- - - - - - - - - - - - - - - - - - -250 884-3831

Martial Arts Seikido Martial Arts Federation of Canada Inc, Surrey - - - - -604 531-0595

MOVING & STORAGE LTD. PACKING SERVICE & SUPPLIES

A. Breton Relocations, North Saanich - - - - - - - - - - - - - - - - -877 425-0088 ABE Moving & Hauling, Victoria - - - - - - - - - - - - - - - - - - - - -250 418-1471 Above & Beyond Moving & Storage, Merville - - - - - - - - - - -250 337-5939 Almost 2 Easy Moving, Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1004 AMJ Campbell Van Lines, Victoria - - - - - - - - - - - - - - - - - - -250 474-2225

Arrowsmith Moving & Storage Ltd., Parksville - - - 250 248-5021 (See our ad on page 25)

FREE ESTIMATES & CONTRACT PRICES

BARRY’S MOVING & STORAGE LTD. SEE OUR AD ON THIS PAGE

I OR S

BEKINS MOVING & STORAGE CANADA LTD.

www.bekins.ca- - - - - - - - - - - - - - - Saanichton 250 544-2245

•

#61 - 1445 Craigflower Rd. Victoria info@barrysmoving.com www.barrysmoving.com

www.barrysmoving.com -------------------250 475-0022

Toll Free: 1-877-475-0022

TH IN ES S R TR USTWOR W IN NE R FO 878 Viewﬁeld Road, Victoria 250-216-0276 (txt friendly) “YOU WILL BE MOVED info@atobmoving.com BY OUR SERVICE” www.atobmoving.com

AWAR D 2013 TO RC H

A to B Moving, Victoria - - - - - - - - - - - - - - - - - - - 250 216-0276 (See our ad on this page and the inside back cover)

250-475-0022

TORCH AWARD WINNER (2008) TORCH AWARD FINALIST (2006)

King John’s Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 478-7732 Rob Tournour Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - -250 478-3364 Steve’s Masonry Service, Victoria - - - - - - - - - - - - - - - - - - - -250 744-1838

www.classainteriors.com - - - - Campbell River 250 287-2643

Competitive Rates With Reliability ®

Qualicum 250 752-0363- - - - - - - - - - - Nanaimo 250 714-0363 www.focalpointfireplace.ca

2575 Sooke River Road, Sooke ----------- 250 642-3924

Maple Bay Marina, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 746-8482 Westport Marina, Sidney- - - - - - - - - - - - - - - - - - - - - - - - - -250 656-2832

PROFESSIONAL SERVICE THROUGHOUT BRITISH COLUMBIA & THE GULF ISLANDS HOME APARTMENT & OFFICE MOVING

Mason Contractors FOCAL POINT FIREPLACE COMPANY

Call a BBB Accredited Business first!

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MOVERS – PACKAGING MATERIALS

MALTA MOVING & STORAGE SERVICES

2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

SERVICING ALL OF VANCOUVER ISLAND & LOWER MAINLAND

Optical & Eye Care YOUR FUTURE IS CLEAR!

Moving Assistance-Packing, Unpacking, Organizing A TO B MOVING

• Custom designer eye wear, contact lenses and more at affordable prices! • Contact lenses • Eye exams • In-store lab for a perfect fit! • 3 convenient locations

www.atobmoving.com - 878 Viewfield Road, Victoria - 250 216-0276 (See our ad on the inside back cover and page 24)

Act Together Moving Services, Brentwood Bay - - - - - - - - - -778 351-3888

BARRY’S MOVING & STORAGE LTD.

Competitive Rates with Reliability - - - - - - - - - 250-475-0022 www.barrysmoving.com (See our ad on page 24)

· Parksville 250-248-5021 · Courtenay 250-338-9940 · Nanaimo 250-758-2427 · Port Alberni 250-723-1961 Located Mid-Island • Member of Atlas Van Lines

Toll Free:

1-888-910-1122

www.arrowsmithmoving.com Changing Places - A Personalized Moving Service, Victoria- -250 721-4490 Courtenay Transfer Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-4912

DELANEY RELOCATION SERVICES

Just ask us how to move for FREE - - - - - - - - - - 250 338-3359 www.delaneyrelocation.com - - - - - - - - - - - - -1 250 339-1188

DONE RIGHT MOVING

Call Us For Smooth Moves - - - - - - - - - - - - - - - 250 418-1747 www.donerightmoving.ca - - - - - - (See our ad on this page)

Foster’s Moving & Storage, Victoria - - - - - - - - - - - - - - - - - -250 418-0418 Greaves Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - -250 388-7808 Hendra Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - -250 477-6514 Home Again Seniors Transition Services, Sooke- - - - - - - - - -250 984-4044 J&L Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - - - 250 388-9323

Musical Instruments-Dealers Native-Original Local Art Newspapers Black Press Group Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 381-3484 Times Colonist - Victoria, Victoria - - - - - - - - - - - - - - - - - - - -250 380-5209

Notaries Public Tiah M. Workman Notary Public, Nanaimo - - - - - - - - - - - - -250 390-7681

Office Furniture & Equipment-Dealers Agenda Office Interiors, Victoria- - - - - - - - - - - - - - - - - - - - -250 386-5121

Office Furniture & Equipment-Installation Prestige Office Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 658-3724 Access Records & Media Management Ltd., Brentwood Bay - 250 652-5131 Cube Global Storage Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 727-9811

Oil Tank Installation www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.northerntropic.ca - - - - - - - -- ---------250 www.victoriatankservice.ca 385-8221

Oils-Fuel

It’s simple, we deliver oil... From our family to yours

PROVINCIAL MOVING & STORAGE LTD.

2013 BBB Torch Award Finalist for TRUSTWORTHINESS Govt. Office & Residential Moving • 2011 BBB Torch Award Winner www.provincialmoving.ca - - - - - - - - - Victoria 250 588-8898

Saanich Peninsula Movers Inc., Victoria - - - - - - - - - - - - - - -250 544-2242 Sooke Moving & Storage, Sooke - - - - - - - - - - - - - - - - - - - -250 642-6577

STOCKERS SECURITY STORAGE & WAREHOUSE LTD. Agents for Premiere Van Lines - Agents for MacCosham Inc. www.premierevanlines.com 2205 Keating X Road, Victoria ------------ 250 554-1420 Swain Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - - -250 475-0123 Time Moving Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1844 We Haul Cheap Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 881-1910 Williams Moving & Storage BC Ltd., Victoria- - - - - - - - - - - -250 727-3355

Moving & Storage Company A TO B MOVING SEE OUR AD ON PAGE 24 AND INSIDE BACK COVER

www.atobmoving.com 878 Viewfield Rd, Victoria - 250 216-0276

ARROWSMITH MOVING & STORAGE LTD.

(See our ad on this page - - - - - - - - - Parksville 250 248-5021)

BARRY’S MOVING & STORAGE LTD.

Competitive Rates with Reliability - - - - - - - - - 250-475-0022 www.barrysmoving.com - - - - - - - - - (See our ad on page 24)

Bekins Moving & Storage Canada Ltd., Saanichton - - - - - - -250 544-2245 BC Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 727-2010 Duncan Moving & Storage 2006 Ltd., Duncan - - - - - - - - - - -250 746-5103

(1987)

Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919 Diamond Optical & Eyecare, Oak Bay - - - - - - - - - - - - - - - - -250 590-2932 Diamond Optical & Eyecare, Duncan- - - - - - - - - - - - - - - - - -250 597-1011

Opticians FAIRFIELD EYECARE

1552 Fairfield Road - - - - - - - - - - - - - - Victoria 250 592-2099 www.fairfieldeyecare.ca

Orthopedic Appliances

Outboard Motors-Repair Hi-Way Power & Marine, Parksville - - - - - - - - - - - - - - - - - -250 248-3621

Overhead Doors DEPEND-A-DOR REPAIRS & INSTALLATION LTD. www.depend-a-dor.ca - - - - - - - - - - - - - Victoria 250 383-4225

MURPHY PLUMBING WALL-BEDS NORTHERN QUALITY TROPIC FOURLTD. SEASONS SUNROOMS VICTORIA TANK SERVICE SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

Moveco Moves Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 388-4947 Nanaimo Minute Men 2006 Ltd., Nanaimo - - - - - - - - - - - - -250 754-7557

www.diamondeyecare.ca Diamond Optical & Eyecare - - - - - - - - www.diamondeyecare.ca (See our ad on this page)

Hamilton Orthotic Services, Victoria - - - - - - - - - - - - - - - - - -250 598-8288

Office Records Stored Office Supplies

2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Victoria: 1320 Douglas Street 250.380.6919 Oak Bay: 105-1964 Fort Street 250.590.2932 Duncan: 159 Trunk Road 250.597.1011

Tivoli Gallery, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-1455

Monk Office Supply Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-0565

MALTA MOVING & STORAGE SERVICES

Locally owned for over 20 years!

Downsizing Diva Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 634-3207 Larsen Music, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1988 Long & McQuade Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-3622

LIMITED

Special Discount Pricing Referral Program Local, Friendly Staff Independent Small Business Give us a call and let us take care of your heating needs! Victoria

250-386-3533 Ladysmith

250-245-9923 www.islandpacificoil.ca AFD PETROLEUM LTD. – QUALITY FUEL DELIVERY Quality Fuels and Lubricants – Outstanding Service www.afdfuels.ca - - - - - - - - - - - - - - - - Victoria 250 478-5893

Columbia Fuels Ltd. (a division of Parkland Industries LP), Victoria- -250 474-3533

ISLAND PACIFIC OIL (1987) LTD.

Victoria 250 386-3533 - - - - - - - - - - - Ladysmith 250 245-9923 www.islandpacificoil.ca - - - - - - - - -See our ad on this page))

Victoria Coal & Heating Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-8247

Packaging Materials Victoria Box & Paper Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-1227

Serving the Victoria Area since 1958 Vancouver Island’s Oldest Residential Tank Installer • • • • • • • • • •

Oil Tanks Licensed to Transport Hazardous (Tank) Waste Removal and Installation of Above Ground Tanks Underground Tank Abandoning & Removing WCB Confined Space Certification Double Walled Tanks Available ROTH, TIDY & GRANBY Tanks Available Free Estimates / Underground Tank Locating Fully Insured for Pollution & Liability Environmental Consultant Available Upon Request

r for ward Winne CE 2013 Torch A LEN RVICE EXCEL E S R E M O T S CU 2013 Torch Award Winner 2010 Torch Award Finalist 2011 Torch Award Nominee 2009 Torch Award Winner

250-385-8221

MURPHY PLUMBING WALL-BEDS NORTHERN QUALITY TROPIC FOURLTD. SEASONS SUNROOMS VICTORIA TANK SERVICE SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.northerntropic.ca - - - - - - - -- ---------250 www.victoriatankservice.ca 385-8221

Oils-Lubricating Enex Fuels Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-3639

Be wary of high pressure sales tactics

WCB

REGISTERED

“Tanks A Lot Victoria!”

www.victoriatankservice.ca

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PAINT-RETAIL – PHYSICIANS & SURGEONS

Paint-Retail

Paper & Document Shredding

Pacific Paint & Wallpaper Inc., Victoria - - - - - - - - - - - - - - - -250 381-5254

Painting Contractors

Island Document Storage & Shredding Inc., Ladysmith - - - - -250 245-9180

Parking Facilities

A P W Painting & Renovations, Victoria - - - - - - - - - - - - - - -250 477-4009 Amira’s Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 514-2544 Arrow Painting Co. Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 382-1949

BLUE SKIES PAINTING & RENOVATIONS SEE OUR AD ON THIS PAGE

Painting, Stucco, Weather Proofing & Renovations - 250 479-7747

Brad McDonnell Painting, Victoria - - - - - - - - - - - - - - - - - - -250 744-1474 CertaPro Painters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 370-0069

CHIC LIQUID VINYL EXTERIOR COATING SYSTEM SEE OUR AD ON PAGE 31

www.liquidvinylsystem.com - - - - - - - - 250 858-6308

CNL Painting of Vancouver Island, Parksville - - - - - - - - - - - -778 430-5600

ECO ISLANDS PAINTING

Protecting Your Home...Protecting Our Environment www.ecoislands.ca- - - - - - - - - - - - - - Victoria 250-589-8393

Finishing Touch Painting Ltd., Victoria - - - - - - - - - - - - - - - - -250 995-2510 Garden City Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 220-6210

ENERHEAT RENOVATIONS Colour Consultation Quality Exterior & Interior Painting

www.enerheatrenos.com - - - - - - - - - - 250 382-1224

Glover Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 480-7158 Men In White Professional Painting, Sidney - - - - - - - - - - - -250 655-3821 Moloney Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 360-6400 Paint Works, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 213-2309 PaintTek Painting & Renovations, Victoria - - - - - - - - - - - - - -250 884-1210 Permanent Coatings, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 480-0675 Premier Painting, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 884-6665 Pride Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 816-1641 Quality First Painting, Victoria - - - - - - - - - - - - - - - - - - - - - -250 884-6103 Ramsay Painting Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-3288 Riverside Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 619-7317 Safeway Painting & Decorating, Victoria - - - - - - - - - - - - - - -250 472-6660 Taylor Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 516-1395 Top Coat Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 385-0478 Tytan Commercial & Residential Painting, Nanaimo - - - - - - -250 755-4010 White Knight Painting Ltd., Victoria - - - - - - - - - - - - - - - - - -250 472-8465

Look for the Signs of a BBB Accredited Business

Robbins Parking Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-4411

Parks Wildplay Element Parks, Victoria - - - - - - - - - - - - - - 250 595-2251 ext 104

Party Plans-In-Home Victorian Epicure, North Saanich - - - - - - - - - - - - - - - - - - - -250 656-5751

Party Supplies-Renting Gala-Van Party Rentals Ltd., Victoria- - - - - - - - - - - - - - - - - -250 383-5431 Pedersen’s Rentals & Sales, Victoria- - - - - - - - - - - - - - - - - -250 383-7783

Patio & Deck Builders Deck Cetera, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7425 M R Vinyl Deck Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 727-8338

Rooster Interlocking Brick, Victoria - - - - - - - - - - - - - - - - - - -250 889-6655 Seagull Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 920-7892 Square One Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 391-0270 Tayco Paving Co. - Campbell River - - - - - - - - - - - - - - - - - - -250 287-7534 Tayco Paving Co. - Courtenay - - - - - - - - - - - - - - - - - - - - - - -250 338-7251 Vancouver Island Paving 1988 Ltd., Brentwood Bay - - - - - - -250 386-8210

VANCOUVER ISLAND PAVING

2013 Torch Award Finalist for TRUSTWORTHINESS Experience that matters! Residential & Commercial Asphalt Services www.vancouverislandpaving.com - - Courtenay 250 338-9988

Victoria PermaSeal Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 388-4432

Pawnbrokers Nicol Street Pawnbrokers Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-3355

Payroll Service Payworks Online Payroll Services, Victoria- - - - - - - - - - - - - -250 598-8171

Pest Control Services

Patio, Porch & Deck Enclosures COAST ALUMINUM

GARDEN CITY PEST CONTROL Protecting Your Family & Home, Health & Investment From Unwanted Invaders for Over 20 Years

Dec-K-Ing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-4070 Four Seasons Sunrooms, Victoria - - - - - - - - - - - - - - - - - - - -250 474-4829

Old Island Pest Control, Victoria - - - - - - - - - - - - - - - - - - - - -250 920-6267 Orkin Canada, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-1222 V. I. Pest Doctor, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 751-4393 Victoria Pest Detective, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7378

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 32

www.northerntropic.ca - - - - - - - - - - - - - - 250 474-4829

www.gardencitypestcontrol.com ---Victoria 250 479-8788

Pet Cemeteries, Crematories, Supplies

Skyview Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-0888 Vancouver Island Vinyl Sundecks & Aluminum Railings, Victoria - - -250 727-6206

Paving Contractors Alberni Paving & Contracting Ltd., Port Alberni - - - - - - - - - -250 723-7019 Bedrock Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 896-2375 Brickworks Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 896-7644

CAPITAL CITY PAVING LTD.

www.capitalcitypaving.com - - - - - Saanichton 250 652-3626

Capital Surface Impressions, Victoria - - - - - - - - - - - - - - - - -250 652-8677 Duncan Paving Co., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-2531 Five Star Paving Co. Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-4994 Haylock Bros. Paving Ltd., Qualicum Beach - - - - - - - - - - - - -250 248-8011 Island Asphalt Company, Saanichton- - - - - - - - - - - - - - - - - -250 652-9211 Madison Paving 1976 Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-0332 O K Paving Co., Port Hardy - - - - - - - - - - - - - - - - - - - - - - - - -250 949-6711

BLUE SKIES PAINTING & RENOVATIONS Your Residential Exterior Restoration Specialists Repairs and Renovations incorporated into the project Specializing in Profes Prep Work sional 2013 BBB Torch Award Finalist for · Hand-wash/s cr Customer Service Excellence Kill Fungus & ub House to Mild · Strip Paint to ew Bare Wood if Full commitment to your project until completed Needed Hand clean all windows & site on completion · Replace Rott en Wood or Stucco Thorough final inspection with owner on completion · Fill ALL H Over 1500 homes completed in the Greater Victoria area— · Moisture oles & Cracks! & Strength Te sting · Tie-back and Call for a list of referrals in your area! Cover Plants · Waterproof Bre Professional Colour Consultation included Stucco-Coat athable ings

Serving Greater Victoria for 20 years!

• Designer case of colour choices provided • Colour swatches painted on walls

love never dies

When your beloved pet passes, where will you turn?

We are the island’s only Pet Memorial & Aquamation Center offering complete peace of mind when the time comes. Contact us for your free – ‘Guide to Planning Ahead’ PetMemorialCenter.ca 250.984.1933

PET LOSS CARE MEMORIAL CENTER

(See our ad on this page)- - - - - - - - - - - Victoria 250 984-1933

Pet Grooming Nirvana Pet Resort, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 380-7795

Pet Grooming-Mobile Aussie Pet Mobile Grooming, Qualicum Beach- - - - - - - - - - -250 927-1241

Pet Supplies & Foods-Retail MISS DAISY’S PET FOODS & SUPPLIES

3838 A Cadboro Bay Road - - - - - - - - - - Victoria 250 590-5182 www.missdaisyspetfoods.ca

Olivers Pet Supplies, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 758-5125 Pets West Pets & Supplies Ltd., Victoria - - - - - - - - - - - - - - -250 744-1779

Pet Training Ben Kersen & The Wonderdogs, Victoria - - - - - - - - - - - - - - -250 389-1876

Pharmacies Mill Bay Pharmacy Ltd., Mill Bay - - - - - - - - - - - - - - - - - - - -250 743-9047

PHARMASAVE – SALT SPRING Live Well With Pharmasave www.pharmasave.ca

104 Lower Ganges Rd., Slt Spr - - - - - - - 250 537-5534 372 Lower Ganges Rd., Slt Spr - - - - - - - 250 538-0323 Pure Pharmacy Victoria, Victoria - - - - - - - - - - - - - - - - - - - - -250 590-8799

Pharmacy-Compounding Vital Health Pharmacy, Victoria- - - - - - - - - - - - - - - - - - - - - -778 433-6060

Photographic Equipment & Supplies-Retail Kerrisdale Cameras Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 475-2066

Licensed & Insured | WCB Coverage

250-479-7747 • blueskies1213@hotmail.com

Physicians & Surgeons-Dermatology Cosmedica Laser Centre, Victoria - - - - - - - - - - - - - - - - - - - -250 598-3300

Tell your BBB Accredited Business that you saw their name in the Consumer Guide

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PLUMBING CONTRACTORS Plumbing Contractors

NORTHERN STAR SERVICE•REPAIR•INSTALLS PLUMBING • PROPANE • NATURAL GAS GAS APPLIANCES • HOT WATER TANKS GAS FURNACES

Swift Plumbing & Water Heaters Inc., Victoria- - - - - - - - - - -250 920-7877 The Super Plumber, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 715-1511 Veridis Plumbing and Heating Ltd., Mill Bay - - - - - - - - - - - -250 709-5796

PLUMBING/GAS/SERVICE

Local Plumbing Service

24 Hours–7 Days

1.877.703.2487

Quality, reliable service when you need it!

• Emergency repairs & service • Water heaters • Boilers/radiant heat systems • Natural gas service & installations Don’t wait for an emergency, call today to prevent unpleasant & costly maintenance problems!

VICTORIA

www.royalrooterplumbing.ca - - - - - - - - Victoria 250

SOOKE

250-883-4347 250-642-4499 www.northernstarplumbing.ca Call 250 883-4347 for Emergencies Northern Star Plumbing /Gas/ Service Ltd., Sooke - - - - - -250 642-4499 www.northernstarplumbing.ca - - - - - See our ad on this page) Orchard Plumbing & Heating, Sidney, - - - - - - - - - - - - - - - - -250-516-7018 Phil Ballam Plumbing & Heating Co. Ltd., Victoria - - - - - - - -250 598-4581 Plumb-It Mechanical, Brentwood Bay - - - - - - - - - - - - - - - - -250 661-0395 Plumb-Perfect Plumbing & Drainage Services Ltd., Sooke - - -250 642-7770 Quality Plumbing & Heating Specialists Ltd., Victoria - - - - - 250 721-0012 Rightman Plumbing & Gas Co Ltd, Victoria - - - - - - - - - - - - -250 478-4936

Certified Plumbers since 1995

PLUMBING - DRAINAGE- EXCAVATION Residential • Commercial Renos • Water Heaters • Pipe Cameras Drain Tile Installations Jetters • Rooters • Excavation

250-746-0706 DIRECT 24/7 www.vortechplumbing.com

Please see our website for more information. WWW.HARBOURSIDEMECHANICAL.CA

BRENT JANSEN PLUMBING & HEATING LTD. SEE OUR AD ON PAGE 9

AWARD WINNING SERVICE YOU CAN TRUST Proud Winner of the 2013 BBB Torch Awards in Victoria – Ethical Decision Making

www.brentjansenplumbing.com ----------250 744-6066

Bridgeman Plumbing & Heating Ltd., Victoria- - - - - - - - - - - -250 727-1228 By Design Plumbing & Heating, Victoria - - - - - - - - - - - - - - -250 507-6857 Cairnview Mechanical Ltd., Victoria - - - - - - - - - - - - - - - - - -250 385-8439 Callaway Plumbing & Drains Ltd., Victoria, - - - - - - - - - - - - -250-216-7159 Canpol Plumbing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 686-1710 Callaway Plumbing & Drains Ltd., Victoria, - - - - - - - - - - - - -250-216-7159 City Service Plumbing Heating & Gas Ltd., Victoria - - - - - - -250 744-3900

COASTLINE ELECTRICAL & PLUMBING

• Plumbing Services • Complete Drainage Systems • Sewer & Waterline Renewals • Pumps & Engineered Systems • Video Inspections & Assessments • Trenchless Pipe Replacements • Foundation Protection

Pipes Scoped, Cleaned or Replaced – we do it all, well!

Nanaimo and Central Vancouver Island- - - - - - - 250 729-8055 www.coastlinecontracting.ca

250-590-1535

CURRENT HEATING & PLUMBING LTD.

Hot Water Heating, Plumbing & Gas • Residential & Commercial www.currentheatingplumbing.ca - - - - - - - - - - - 250-415-3977

Testimonials, Specials & Information online - www.drainscope.net

District Plumbing & Heating, Victoria - - - - - - - - - - - - - - - - -250 896-9978

DISTRICT PLUMBING & HEATING

Quality Workmanship, Professional Service- - - Victoria 250 896-9978 info@districtplumbing.ca

PLUMBING SERVICE SPECIALIZING IN ALTERATIONS & REPAIRS

Plumbing

Gas Fitting

Backflow Prevention

JIM NOTT PLUMBING SERVICES LTD 2661 Cadboro Bay Rd Victoria, BC V8R 5J6

(250) 382-9300 (250) 920-5150 Plumbing Estimates Given

DRAIN PRO PLUMBING

Fast Professional Plumbing Service - - - - - - - - - 250 652-5588 24 Hour Emergency Service - - - - - -www.drainproplumbing.ca

NORTHERN TROPICDRAINAGE FOUR SEASONS SUNROOMS DRAINSCOPE-THE SOLUTION COMPANY SEE ____ SEE OUR OUR AD AD ON ON PAGE THIS PAGE

www.northerntropic.ca www.drainscope.net -- -- -- -- -- -- -- -- ----------- 250 250 474-4829 590-1535

Empire Valley Plumbing & Heating, Port Alberni- - - - - - - - - -250 735-1355 Gary Muir Plumbing Services Ltd., Victoria - - - - - - - - - - - - -250 477-5125 Gillis Plumbing Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 889-3205 Goodsense Plumbing, Heating & Drain Cleaning, Victoria - - -250 213-8700 Griffiths Home Plumbing Centre Ltd., Duncan - - - - - - - - - - -250 746-4534

Harbour Side Plumbing & Heating - - - - - - - - - - 1 877 703-2487 www.harboursidemechanical.ca- - - - (See our ad on this page) Orchard Plumbing & Heating, Sidney, - - - - - - - - - - - - - - - - -250-516-7018

Jim Nott Plumbing Services Ltd., Victoria - - - - - - -250 382-9300 (See our ad on this page) Menzies Plumbing & Heating Ltd., Victoria - - - - - - - - - - - - -250 472-0110 Miles Plumbing Services Ltd., Victoria- - - - - - - - - - - - - - - - -250 361-4488 Minute Plumbers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 744-7791 Norm’s Mobile Service Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 753-3641

Northern Star Plumbing /Gas/ Service Ltd., Victoria - - - - -250 883-4347 www.northernstarplumbing.ca - - - - - -See our ad on this page)

ROYAL ROOTER PLUMBING & DRAIN CLEANING SEE OUR AD ON PAGE 16

Call 250-883-7545 Why Us? ✓ Professional technicians committed to world class service ✓ Proactive maintenance prevents emergencies in your home ✓ Realistic & honest plumbing & gas-fitting advice ✓ Value building options & ecological solutions ✓ Integrity & quality workmanship builds confidence & trust ✓ Insured & bonded for your protection ✓ Connecting Connecting you with the best local businesses in Victoria

Visit us at gotpipes.ca today!

www.gotpipes.ca

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PLUMBING CONTRACTORS – RESUME SERVICE

VORTECH PLUMBING & DRAINAGE

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on page 27)

WADE ROBERTS PLUMBING SEE OUR AD ON PAGE 27

www.gotpipes.ca - - - - - - - - - - - - - - - - 250 883-7545

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ PAGE SEE OUR AD ONTHIS PAGE 6

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.westbaymechanical.com 478-8532 www.northerntropic.ca - - - - - - ---------- -- ---------250

West Saanich Plumbing, Victoria - - - - - - - - - - - - - - - - - - - -250 217-9150

Plumbing Drains & Sewer Cleaning EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - (See our ad on page 17 & page 31)

Roto Rooter, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-8743 Roto Rooter Sewer & Drain Cleaning Service, Victoria - - - - -250 382-4900

Plumbing Fixtures, Parts, Supplies-Retail Bartle & Gibson Co. Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 389-1073

Polishing-Marble, Granite & Concrete CD SPECIALTY CLEANING & RESTORATION LTD.

www.cdspecialty.ca 250 472-7611 - (See our ad on page 13)

Porcelain Enamel Repair & Refinish Bathtub Refinishing Services, Victoria- - - - - - - - - - - - - - - - -250 727-1423 The Bathtub Doctor, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 478-3900

Port Authorities Nanaimo Port Authority, Nanaimo- - - - - - - - - - - - - - - - - - - -250 753-4146

Post-Construction Clean-up ORCA BUILDING MAINTENANCE LTD.

240 Summit Drive, Nanaimo - - - - - - - - - - - - - - 250 751-6722 www.orcabuildingmaintenance.ca - - (See our ad on page 19)

Poultry Farms Firbank Farms, Saanichton - - - - - - - - - - - - - - - - - - - - - - - - -250 652-0016

Pressure Washing MALTA PRESSURE WASHING SERVICES

2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Printers Rolex Plastics & Printing Ltd., Victoria- - - - - - - - - - - - - - - - -250 478-5554

Professional Services (General) Vancouver Island Advanced Technology Centre, Victoria - - - -250 483-3214

Promotional Products Sidelines Promotional Products Inc., Victoria - - - - - - - - - - - -250 474-5484

Property Management

BROWN BROS. AGENCIES PEOPLE HELPING PEOPLE SINCE 1918 www.brownbros.com • Property Management • Insurance • Notary • Real Estate 4136 Wilkinson Rd 1125 Blanshard St (Insurance only)

250-385-8771

250-479-6111

BOORMAN INVESTMENT COMPANY LTD.

2045 Cadboro Bay Road, Victoria - - - - - - - - - - - 250 595-1535 www.boorman.com Brown Bros. Agencies Ltd. - - - - - - - Blanshard St. 250 385-8771 (See our ad on this page) - - - - - - Wilkinson Rd. 250 479-6111

DUTTONS & CO REAL ESTATE LTD.

394 Moss Street, Victoria - - - - - - - - - - - - - - - - 250 383-7100 www.duttons.com

Property Management-Commercial NAI COMMERCIAL (VICTORIA) INC. VICTORIA www.naivictoria.ca (See our ad on this page) - -250 381-2265

Property Management-Condominiums Hutton Condominium Services Ltd., Victoria- - - - - - - - - - - - -250 598-5148

Property Maintenance VI Outdoor Maintenance, Nanaimo - - - - - - - - - - - - - - - - - - 250-739-9273

Publishers-Book Canadian Poetry Institute Inc., Victoria - - - - - - - - - - - - - - - -250 519-0446 FriesenPress, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -888 378-6793

Publishers-Periodical Island Parent Group Enterprises Ltd., Victoria - - - - - - - - - - -250 388-6905

Pumps-Dealers

Complete Residential Property Management Ltd., Victoria - -250 370-7093 Firm Management Corporation, Saanichton - - - - - - - - - - - - -250 544-2300 Gibraltar Management Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-3815

NAI COMMERCIAL (VICTORIA) INC. VICTORIA www.naivictoria.ca - - - - - - - - - - - - -(See our ad on this page) 250 381-2265

Proline Management Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-6440 Tillyard Management Inc., Victoria - - - - - - - - - - - - - - - - - - -250 953-2396

Real Estate Services Victoria Real Estate Board, Victoria- - - - - - - - - - - - - - - - - - -250 385-7766

BC AQUIFER SERVICES LTD. (SINCE 1974) Quality Water System Installations & Water Treatment Solutions

www.bcaquifer.ca -------------- Victoria 250 477-1665 5295 Trans Canada Hwy. ------- Duncan 250 748-4041

Pumps-Wholesale & Manufacturers Van Isle Water Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7145

Radio Stations & Broadcast Companies Jim Pattison Broadcast Group, Victoria - - - - - - - - - - - - - - - -250 475-0100 Rogers Broadcasting Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-0900

Radiotelephone Communications-Common Carrier Cercomm Electronics Ltd., Nanaimo - - - - - - - - - - - - - - - - - -250 758-2652

Railings K. & S. Railings Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 754-9003

SUPERIOR ISLAND VINYL DECK & RAIL

(See our ad on page 17) - - - - - - - - - - Victoria 250 818-8488

VICTORIA DECK LTD. Railcraft Aluminum Rail Systems Quality Products & Installations Since 1976 www.victoriadeck.com --------------------250 478-0641

Real Estate Brett Cairns - Comox Valley Realtor, Comox- - - - - - - - - - - - -250 898-3348 League Assets Corp., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 592-3395

NAI COMMERCIAL (VICTORIA)

SEE OUR AD ON THIS PAGE

www.naivictoria.ca - - - - - - - - - - - - - - 250 381-2265 Royal LePage in the Comox Valley, Courtenay - - - - - - - - - - -250 334-3124

Real Estate Agency DUTTONS & CO REAL ESTATE LTD.

394 Moss Street, Victoria - - - - - - - - - - - - - - - - 250 383-7100 www.duttons.com

Real Estate Agents

Recreational Vehicles-Dealers Access Kerrect RV Service Ltd., Coombs - - - - - - - - - - - - - - -250 248-9444 Big Boys Toys Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - - -250 468-1500 Greg’s RV Place, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - -250 748-6111 Hub City RV Ltd., Lantzville - - - - - - - - - - - - - - - - - - - - - - - -250 933-0700 Triangle RV Centre Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - -250 656-1122

WEST COAST MOTOR SPORT LTD. R.V SALES, PARTS & SERVICE TOLL FREE: (800) 588-4788 We Service All Makes & Models In Business Since 1990 www.westcoastmotorsport.ca 7447 Industrial Rd, Lantzville (Nanaimo Area) - -250 390-3357

Recycling Centers Schnitzer Steel Pacific, Victoria - - - - - - - - - - - - - - - - - - - - -250 381-5865

Referral - Contractor Easy Job Quote, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-8182

Renovation & Building Consulting BLACK TREE DEVELOPMENTS LTD.

Specializing in ICF homes, Renovations, Minor & Major improvements, Project Management and Custom Homes www.blacktreedevelopments.com - - - Victoria 250 893-3637

Rental Service Stores & Yards C & L Supply & Rentals, Campbell River - - - - - - - - - - - - - - -250 287-9231

Resorts Island West Resort, Ucluelet - - - - - - - - - - - - - - - - - - - - - - -250 726-7515 Madrona Beach Resort, Parksville- - - - - - - - - - - - - - - - - - - -250 248-5503

Restaurants Craig Street Brewing Co and Just Jakes Restaurant, Duncan 250 746-5622 Goodview Family Restaurant, Victoria - - - - - - - - - - - - - - - - -250 474-0822 James Bay Inn, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7151 Sabhai Thai Restaurant, Sidney - - - - - - - - - - - - - - - - - - - - -250 655-4085

Resume Service

Inez Louden, FRI - Sutton Group West Coast Realty, Victoria 250 812-7710

Real Estate Appraisers Moetre Appraisal Services Ltd., Nanaimo - - - - - - - - - - - - - -250 753-6216 Palmer Appraisals Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 388-9102 William S Jackson & Associates Ltd., Courtenay - - - - - - - - -250 338-7323

Real Estate Commercial Commercial (Victoria) Inc. Commercial Real Estate Services, Worldwide.

Full Service Commercial Real Estate Retail, Office & Warehouse Leasing & Sales Business & Asset Sales • Property Management Financial Consultation New Home Construction & Sales

250-381-2265 w w w. naiv ict oria. ca Equitex Realty Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 386-6071

NAI Commercial (Victoria) Inc., Victoria - - - - - - - - 250 381-2265 www.naivictoria.ca - - - - - - - - - - - - - (See our ad on this page)

Real Estate Developers Chard Development Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 383-2999

Real Estate Investors Prairie Island Properties Inc, Nanaimo- - - - - - - - - - - - - - - - -250 591-8500

Real Estate Management AWM Alliance Real Estate Group, Victoria - - - - - - - - - - - - -250 388-9967 Boorman Investment Company Ltd., Victoria - - - - - - - - - - - -250 595-1535

Brown Bros. Agencies Ltd. - - - - - - - Blanshard St. 250 385-8771 (See our ad on this page) - - - - - - Wilkinson Rd. 250 479-6111

resume HUT In an increasingly competitive job market, it’s never been more important to stand out from the crowd. From entry level resumes and career advice, to interview preparation and high-end resumes for professionals, executives and managers, The Resume Hut can help you effectively position yourself for the job you want. Come in for a FREE 30 minute consultation and take the first step to a better career. 743 View Street (beside the parkade)

250-383-3983 resume-hut.com Recipient of Multiple Torch Awards and Nominations for Business Ethics and Outstanding Service The Resume Hut®, Victoria - - - - - - - - - - - - - - - - 250 383-3983 www.resume-hut.com - - - - - - - - - - (See our ad on this page)

Call a BBB Accredited Business first!

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

RETIREMENT & LIFE CARE – ROOFING CONTRACTORS

Retirement & Life Care Com/Homes BERWICK RETIREMENT COMMUNITIES

www.berwickretirement.com - - Head Office 1 866 397-5463

Berwick House, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - 250 721-4062 Berwick Royal Oak, Victoria - - - - - - - - - - - - - - - - - - - - - - - 250 386-4680 Berwick on the Lake, Nanaimo - - - - - - - - - - - - - - - - - - - - - 250 729-7995 Berwick Comox Valley, Comox - - - - - - - - - - - - - - - - - - - - - 250 339-1690 Berwick by the Sea, Campbell River - - - - - - - - - - - - - - - - - 250-850-1353 Berwick on the Park, Kamloops - - - - - - - - - - - - - - - - - - - - 250 377-7275 Nanaimo Seniors Village, Nanaimo- - - - - - - - - - - - - - - - - - -250 760-2325

Road Service-Automotive ALL-WAYS TOWING (FORMERLY KUSTOM TOWING)

ROOFING

www.kustomtowing.ca - -250 381-0110 (See our ad on page 32)

TOTEM TOWING

www.totemtowing.com - 250-475-3211 (See our ad on page 32)

Roof Cleaning & Stain Removal GMO Construction Services, Victoria- - - - - - - - - - - - - - - - - -250 589-4998 Ranger Moss Removal/Roof Treatment, Victoria - - - - - - - - -250 661-2241 The Moss Man Home Maintenance Co., Victoria - - - - - - - - -250 881-5515

THOMSON ROOF TREATMENT

300-895 Fort Street, Victoria - - - - - - - - - - - - - 250 385-3124 www.thomsonroof.com

Roof Decks Distinctive Deck & Rail Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-1147

Roofing-Cedar Restoration VINTAGE ROOFING & CEDAR RESTORATION SEE OUR AD ON THE BACK COVER & PAGE 30

RESIDENTIAL & COMMERCIAL

FREE ESTIMATES

www.vintageroofing.ca - - - - - - - - - - - - 250 889-1117

250-661-3722

Roofing Contractors ADMIRALS ROOFING Fully Insured • Re-Roofing • Cedar Shakes & Shingles • Fiberglass Shingles • Torch On Systems • New Construction • Skylights • Repairs

www.admiralsroofing.com --------------- 250 652-1818

✓ Family Owned & Operated ✓ Certified “Shingle Master Company” ✓ Fully Insured ✓ WCB Approved ✓ Minimum 10 Year - Lifetime Warranties ✓ Payment Plans

• Fiberglass Laminates • Torch-on Membranes • Cedar & Composites • Metal & Custom Flashings • Tile & Composites • TPO & EPDM Membranes • Rubber Shakes & Tiles • Leak Repair

Showroom & Office: 320-2950 Douglas Street, Victoria ACCREDITED BUSINESS

Outside Victoria Toll Free 1-877-255-9821

www.infinityroofing.ca • ericisinfinity@hotmail.com

BBB lets you know whom you are dealing with

Service is Our Business

Satisfaction is Our Guarantee! 2013 TORCH AWARD FINALIST – CATEGORY “TRUSTWORTHINESS”

Residential & Commercial Roofing Experts

Nine-Time BBB Torch Award Nominee

Re-roofing • Fiberglass • New Construction Metal • Torch-on • TPO Membrane • Repairs Skylights • Cedar • Cladding • Waterproofing ®

Fully Insured • 10 Year Written Guarantee • WCB Licensed

250-475-1310

Call us today for a FREE written estimate

• Professional Workmanship • Competitive Pricing

• Courteous Service • Timely Installation

3578 Quadra St. | www.prolineroofing.com | info@prolineroofing.com THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ROOFING CONTRACTORS – ROOFING & SIDING CONTRACTORS PROLINE ROOFING & GUTTERS LTD. SEE OUR AD ON PAGE 29

ERICKSON ROOFING

CONCORD ROOFING INC. NEW & REROOFING Professional installers of • Concrete Tiles • Cedar Shakes

www.ericksonroofing.com

www.prolineroofing.com - - - - - Victoria 250 475-1310

4201 Jinglepot Rd, Nan - - - - - - - - - - - - 250 758-5440 Four 12 Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7923 Golden Rule Roofing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Grist Slate & Tile Roofing Inc., Victoria - - - - - - - - - - - - - - - -250 727-3611 Golden Rule Roofing, Duncan - - - - - - - - - - - - - - - - - - - - - - 250-597-7853 Gronow Roofing Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 812-4647

HIGH DEFINITION ROOFING LTD.

Roofing You Can Trust - - - - - - - - - - - - - Victoria 250 208-8866 www.roofingvictoria.ca - - - - - - - - - - - - - - - - - - 250 732-1366

INFINITY ROOFING SEE OUR AD ON THE INSIDE FRONT COVER & PAGE 29

• Membrane Systems • Laminate Shingles

Seniors Discounts Free Estimates Labour Guarantees Material Warranties Licensed & WCB Coverage

www.infinityroofing.ca ----------------------------- 250 661-3722

Ironwood Shake & Tile Ltd., Courtenay - - - - - - - - - - - - - - - -250 334-1717

JAKE’S ROOFING LTD.

Serving the Parksville / Qualicum Beach Area for over 20 years RESIDENTIAL & COMMERCIAL New and Re Roofing Specialists - - - - - - -info@jakesroofingltd.com

www.jakesroofingltd.com - - - - - - - - - - - - 250 248-8014

Javen Simon Roofing Ltd., Port Alberni - - - - - - - - - - - - - - - -250 735-1188 Ken Poskitt Roofing, Saanichton - - - - - - - - - - - - - - - - - - - - -250 480-8215 M&M Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 686-6169 Milne Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-9197 Mountain View Roofing, Victoria - - - - - - - - - - - - - - - - - - - -250 891-4300 Nelson Roofing & Sheet Metal Ltd., Cumberland - - - - - - - - -250 336-8088 Nortek Exteriors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 884-8335 Oceanside Roofing Ltd., Parksville - - - - - - - - - - - - - - - - - - -250 951-0601 Parker Johnston Industries Ltd., Victoria - - - - - - - - - - - - - - -250 382-9181 Phil Smith Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 383-9428 Premier Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-8669 Procision Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 532-5780

Bookmark us vi.bbb.org

250.754.4568

email: concordroofing@shaw.ca 2130 Godfrey Rd., Nanaimo BC

R & D Roofing & Siding Ltd., Victoria - - - - - - - - - - - - - - - - -250 885-1409 Rich Klose Roofing, Comox- - - - - - - - - - - - - - - - - - - - - - - - -250 339-3232 Roofco Roofing, Parksville - - - - - - - - - - - - - - - - - - - - - - - - -250 756-6361

SAM THE ROOFER SEE OUR AD ON THIS PAGE

www.samtheroofer.ca ---------------------250 656-1128

Shoreline Roofing, Sooke- - - - - - - - - - - - - - - - - - - - - - - - - -250 413-7967 Sierra Roofing Inc., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-6029 Soare Contracting Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-7325 Square Deal Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-1452 Sunshine Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 753-6220 Usher Roofing Systems Ltd, Nanaimo - - - - - - - - - - - - - - - - -250 816-7663

VALLEY ROOFING & EXTERIORS

Eco-Friendly Roofing - - - - - - - - - - - - - - - - - - - - 250 709-7967 24 Hour Emergency Service • islandwideroofing@hotmail.com

Vanderleek Roofing Inc., Nanaimo - - - - - - - - - - - - - - - - - - -250 755-1110 Victoria Roofing & Insulation Co. Ltd., Victoria- - - - - - - - - - -250 382-2331

VINTAGE ROOFING & CEDAR RESTORATION SEE OUR AD ON THE BACK COVER & THIS PAGE

www.vintageroofing.ca - - - - - - - - - - - - - 250 889-1117

Roofing Service Consultants INFINITY ROOFING SEE OUR AD ON THE INSIDE FRONT COVER & PAGE 29

www.infinityroofing.ca ---------------------250 661-3722

Westcoast Roof Inspection Services Ltd, Mill Bay - - - - - - - -250 743-2913

Roofing & Siding Contractors Bushell Exteriors, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1245

Before you buy, start with the BBB first!

SAM THE ROOFER

Quality Work at Reasonable Prices

SERVING VANCOUVER ISLAND FOR OVER 50 YEARS

SOLAR SAM COMING SOON

AERIAL ROOFING

www.aerial-roofing.ca - - - - - - - - - - Victoria 250 474-1519

Alpha Roofing & Sheet Metal Inc., Saanichton - - - - - - Arrowsmith Roofing Ltd., Nanaimo - - - - - - - - - - - - - - ATC Home Solutions Inc., Nanaimo - - - - - - - - - - - - - - Bushell Exteriors Roofing Co., Sidney - - - - - - - - - - - - - Cape Roofing, Courtenay- - - - - - - - - - - - - - - - - - - - - - Climax Roofing Inc., Parksville - - - - - - - - - - - - - - - - - - -

250 544-0169 250 729-1949 250 714-9566 250 883-1245 250 334-1858 250 954-0023

CONCORD ROOFING SEE OUR AD ON THIS PAGE

• Specializing In Premium Grade Products • Roof Maintenance • 6 MONTH ST NO INTERE PAYMENT PLAN - OAC

2130 Godfrey Road, Nanaimo-- - - - - - - - 250 754-4568

Custom Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-8357 Double Diamond Roofing Ltd., Victoria - - - - - - - - - - - - - - - -250 418-0095

VINTAGE ROOFING

& CEDAR RESTORATION

• Certified Roofing Applicators • Cedar Products • Fully Insured • • Metal Roofing Products •

FREE

ESTIMATES

250-656-1128

Mill Bay 250-743-0789

www.samtheroofer.ca

2335 Amity Dr. • North Saanich • V8L 1B8

Cedar Restoration Specialists... For over 20 Years!

All Phases of Roofing and Re-Roofing Residential • Commercial • New Construction 20 year warranty on workmanship! Composites Steep Roofing Low Slope/Flat Roofing Liquid Silicone Membrane Restoration Cedar Shakes & Shingles Roof Cleaning & Restoration NEW

VIN TAGE RO O FI N G LTD

Call Mark Anytime!

(250) 889-1117

mark@vintageroofing.ca www.vintageroofing.ca

tal On * Me oating f * Torch C Flat Roo e Membrane es urfac ilicon Liquid S Low Slope/Flat S For

Free Estimates • Fully Insured/WCB

24 Hour Emergency Service

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Our owuorrk is P ride!

RUBBISH/GARBAGE REMOVAL – STUCCO & EXTERIOR COATING CONTRACTORS Rubbish/Garbage Removal MALTA RUBBISH, GARDEN & METAL REMOVAL SERVICES 2013 BBB Torch Award Finalist - - - - - - - - - - -250 388-0278 www.maltaservicesltd.ca

Neighbourhood Disposal, Sidney - - - - - - - - - - - - - - - - - - - -250 655-6624

NEW CONCEPT HAULING

www.newconcepthauling.ca/en/ - - - - - 250 361-6403

Pan-Insula Disposal Ltd., Brentwood Bay- - - - - - - - - - - - - - -250 544-1466

Sand & Gravel Evans Redi-Mix Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - - -250 746-7125

Schools-Academic-Pre & Kindergarten Selkirk Montessori School, Victoria- - - - - - - - - - - - - - - - - - -250 384-3414

Schools-Business & Vocational Discovery Community College Ltd., Campbell River - - - - - - -250 287-9898 Pacific Design Academy, Victoria - - - - - - - - - - - - - - - - - - - -250 383-3631 Sprott-Shaw Community College, Victoria - - - - - - - - - - - - - -250 384-8121 Tru Spa Institute of Aesthetics Ltd., Nanaimo - - - - - - - - - - -250 754-8637

Schools-General Interest Victoria Flying Club Inc., Sidney - - - - - - - - - - - - - - - - - - - - -250 656-4321

Senior Specialty Services DELANEY RELOCATION SERVICES

Just ask us how to move for FREE - - - - - - - - - - 250 338-3359 www.delaneyrelocation.com - - - - - - - - - - - - -1 250 339-1188

P.A.T.S. Personal Assistance to Seniors, Nanaimo - - - - - - - -250 760-0585

Septic Tanks & Systems Contractors & Dealers Aardvark Septic, Cobble Hill- - - - - - - - - - - - - - - - - - - - - - - -250 743-4214

EARTHSERVICE DRAINMASTER INC. SEE OUR AD ON THIS PAGE

www.earthservice.ca----------------Victoria 250 474-4733

Sewer Cleaning Contractors EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - -(See our ad on this page & page 17)

Sewing Suppliesl GALA FABRICS LTD.

SIDNEY SCOOTERS LTD.

2378 Beacon Avenue, Sidney - - - - - - - - - - - - - - 250 654-0021 www.sidneyscooters.ca

Screen Printing Mega Screen Productions Inc., Victoria - - - - - - - - - - - - - - - -250 380-6800

Screens-Door & Window Phantom Screens Vancouver Island, Comox - - - - - - - - - - - - -888 742-6866 Rusco Building Products, Victoria - - - - - - - - - - - - - - - - - - - -250 475-1110

WIZARD SCREENS VICTORIA

www.wizardscreens.com- - - - - - - - - - - Victoria 250 384-8931

Searchers of Records Best Search and Registry Ltd., Victoria - - - - - - - - - - - - - - - -250 386-2399 Unclaimed Assets of Canada Consulting Ltd., Comox - - - - - -250 890-9234

Security Control Equipment, Sys/Monitor Price’s Alarms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-4104

Signs Capital Sign & Display, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7442

Sod & Sod Service Ponderosa Sod Farm Ltd., Courtenay- - - - - - - - - - - - - - - - - -250 334-2344

Solar Energy Equipment & Systems Dealers Modern Outpost Enterprises Ltd., Courtenay - - - - - - - - - - - -250 338-4161

Souvenirs-Retail Cowichan Trading Co. 1984 Ltd., Victoria- - - - - - - - - - - - - - -250 383-0321

Spas & Hot Tubs - Dealers Affordable Hot Tubs & Saunas Ltd., Victoria - - - - - - - - - - - -250 881-2680 Aquafun Family Pools & Spas Ltd., Duncan - - - - - - - - - - - - -250 748-2611 The Soakhouse, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 758-7155

VINTAGE HOT TUBS, POOLS, PATIO & BILLIARDS 2020 Blanshard St. Victoria - - - - - - - - Victoria 250 382-7727 www.vintagehottubs.com - - - - - - - - -Langford 250 474-1232

Sporting Goods-Retail

104 – 1483 Douglas St, Victoria - - - - - - - - - - - - 250 389-1312 www.galafabrics.com

Shoes-Retail

Scooters-Medical Canada Scooters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-7383

Baggins Shoes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-7022

Shopping Centers & Malls Mayfair Shopping Centre Limited Partnership, Victoria - - - - -250 383-0541 University Heights Shopping Centre, Victoria - - - - - - - - - - - -250 477-2122

Siding Contractors Custom Pro Exteriors Ltd, Victoria - - - - - - - - - - - - - - - - - - - -250 474-7725 Valley Roofing & Siding - - - - - - - - - - - - - - - - - - - - - - - - - - -250 709-7967

Siding Materials Pro Tech Exterior Products, Victoria- - - - - - - - - - - - - - - - - - -250 382-5885

Grey River Netting Inc., Campbell River- - - - - - - - - - - - - - - -250 287-2525

Storage-Household & Commercial All Secure Storage Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-8128 Keating Self Storage Ltd., Saanichton- - - - - - - - - - - - - - - - -250 652-4491 West Coast Super Storage, Sooke - - - - - - - - - - - - - - - - - - -250 642-5551

Stucco & Exterior Coating Contractors BLUE SKIES PAINTING & RENOVATIONS

Painting, Stucco, Weather Proofing & Renovations - - - 250 479-7747 Serving Greater Victoria for over 20 years! (See our ad on page 26)

Century 21 Stucco Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 721-3456

CHIC - LIQUID VINYL EXTERIOR COATING SYSTEM 250 858-6308 - - - - - - - - - - - - - - - - -(See our ad on this page)

Stucco Doctor East, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 474-3037

Sightseeing Tours GREAT PACIFIC ADVENTURES-WHALE WATCHING TOURS

Don’t play guessing games. Deal with a BBB Accredited Business.

950 Wharf Street - - - - - - - - - - - - - - - Victoria 250 386-2277 Victoria’s Best Whale Watching - www.greatpacificadventures.com

Bookmark us www.vi.bbb.org

Security Guard & Patrol Service The Canadian Corps Of Commissionaires, Victoria - - - - - - - -250 727-7755

Security Products WIZARD SCREENS VICTORIA

www.wizardscreens.com - - - - - - - - - - - - Victoria 250 384-8931

Security Systems Pacific Rollshutters & Awnings, Victoria - - - - - - - - - - - - - - -250 361-4714

Security Systems Consultants

BEFORE

CHIC® Advanced Coating System is not paint but a unique polymer coating system that is engineered to provide a beautiful and extremely durable finish that acts like a shield of armour, protecting your walls from the elements. With thousands of colours to choose from, CHIC® is proven protection for all kinds of stucco, masonry, wood & composite siding.

• Weatherproof • Repair Cracks • Low Carbon Footprint • Low Maintenance

Paladin Security Systems Ltd., Victoria - - - - - - - - - - - - - - - -250 380-1965

Senior Home Care

Lifetime Warranty - The best in the business!

Helping Hands PSS Ltd., Sidney - - - - - - - - - - - - - - - - - - - - -250 881-0118

LUXCARE LIFESTYLE INC.-QUALITY SENIOR CARE www.luxcarelifestyle.com------ Victoria 250 590-1689

Senior Housing/Living Legion Manor Victoria Retirement Living, Saanichton- - - - - -250 652-3261

Senior Moving & Downsizing Solutions DOWNSIZING DIVA VICTORIA

Moving and Downsizing Solutions for Seniors www.downsizingdiva.com - - - - - - - - - Victoria 250 634-3207

MALTA DOWNSIZING SERVICES

Organizing, Packing, House Cleaning, Moving & More! 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Senior Relocation SMART MOVE RELOCATION SERVICES

www.smartmoveservices.ca - Qualicum Beach - 250 240-2816

DID YOU KNOW? BBB helps millions of people each year across North America.

Victoria 250-858-6308 • Nanaimo 250-740-5225 www.coastalhomeimprovement.ca

AFTER

Residential and commercial applications

Earthservice

Van. Isle’s Independent Authorized CHIC Dealer

WASTE WATER PROCESSING INC.

• Preventative Maintenance • Repair Malfunctioning Fields • Improve Capacity & Performance of Existing Systems • New Installations • Complete Perimeter Drain Repair or Replacement • Complete Sewer Repair or Replacement • De-Rooting • Catch Basin Service & Water Main Repair & Replacement • Backhoe Service • Septic Tanks Professional Service at a Reasonable Cost — Your Satisfaction Our Aim (As Always)

www.earthservice.ca

Vancouver Island & the Gulf Islands

250-479-0195

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

SUNROOMS & SOLARIUMS – TRANSMISSIONS-AUTOMOBILE

Sunrooms & Solariums

Telecommunication Equipment & Systems Dealers

MURPHY WALL-BEDS NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 2 SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com 744-2195 www.northerntropic.ca - - - - - - - - - - - - 250 474-4829

Hardwire Telecom Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 592-9473

Television & Radio-Dealers Atlas Stereo & TV Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-2712

Television Stations & Broadcast Companies

Surfing Instruction Tofino Surf Adventures, Tofino - - - - - - - - - - - - - - - - - - - - - -250 725-3119

Swimwear & Accessories Courtenay Swim Shop, Courtenay- - - - - - - - - - - - - - - - - - - -250 338-8465

Tattooing Universal Tattooing Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 382-9417

Tax Return Preparation AACT FINANCIAL SOLUTIONS INC.

CHEK Media Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-2435 CTV Vancouver Island (CIVI-TV), Victoria - - - - - - - - - - - - - - -250 381-2484

Tile-Ceramic-Contractors & Dealers Serious Tile Works, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 213-2460 Tenor Tile, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-8855

Tile-Non-Ceramic-Contractors & Dealers Gavco Tile, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 812-6879

www.aact.ca ----- (See our ad on page 11) - - - - 250 383-3834

MORINE & CO. CHARTERED ACCOUNTANTS LLP

975 Terminal Ave. North - - - - - - - - - - Nanaimo 250 753-9193 312-1959 152nd Street - - - - - - - - - White Rock 604 531-0982 www.morineandco.com

Tire Dealers

No matter what you drive, Fountain Tire has the solution for you!

Enabled Financial Solutions Ltd.

Average Refund Over $10,000

Cowichan Towing Ltd., Duncan- - - - - - - - - - - - - - - - - - - - - -250 746-7055

We move just about anything! Serving Victoria ictoria and area. Locally Owned & Operated

www.kustomtowing.ca

250-381-0110

647B Dupplin Rd

www.millbaytowing.com - - - - - - - - Mill Bay 250 743-1552 • Car, Minivan, Pick-up & SUV Tires • Commercial Truck Tires • OTR Tires • Farm Tires & Service • Custom Wheels

COMPLETE AUTOMOTIVE MAINTENANCE & REPAIRS CERTIFIED TECHNICIANS

We Collect When You Collect

Towing-Automotive All-Ways Towing (2009) Ltd., Victoria - - - - - - - - - 250 727-2424 www.kustomtowing.ca - - - - - - - - - - (See our ad on this page)

MILL BAY TOWING & RECOVERY LTD. Servicing the South Cowichan Valley Dependable 24-Hour Towing & Emergency Roadside Service

Taxes-Consultants & Representatives

DISABILITY TAX CREDIT SPECIALISTS

Tours-Operators & Promoters Destiny River Adventures Ltd., Campbell River- - - - - - - - - - -250 287-4800 ETA Bus Tours, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 753-3752

Victoria 250-382-6184 Langford 250-478-2217 Nanaimo 250-758-1508 Campbell River 250-287-9291 Courtenay 250-897-1093

www.fountaintire.com

BIG O TIRES – VICTORIA

Totem Towing, Victoria - - - - - - - - - - - - - - - - - - - 250 475-3211 www.totemtowing.com - - - - - - - - - -(See our ad on this page)

WESTSHORE TOWING LTD.

Greater Victoria/Westshore - - - - - - - - - - - - - - 250 474-1369 www.westshoretowing.com - - - - - - - - Sooke 250 642-2464

Serving Victoria & The Westshore Since 1973

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Duncan Tire 1999 Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - -250 746-4488

250-514-2699

550-2950 Douglas St. www.enabledfinancial.ca Victoria, BC

AACT FINANCIAL SOLUTIONS INC.

www.aact.ca (See our ad on page 11) - - - - - - - 250 383-3834 H&R Block Canada Inc., www.hrblock.ca- - - - - - 800 561-2154

ENABLED FINANCIAL SOLUTIONS LTD.

550-2950 Douglas Street - - - - - - - - - - - - Victoria 250 514-2699 www.enabledfinancial.ca - - - - - - - -(See our ad on this page)

MORINE & CO. CHARTERED ACCOUNTANTS LLP

975 Terminal Ave. North - - - - - - - - - Nanaimo 250 753-9193 312-1959 152nd Street - - - - - - - - - White Rock 604 531-0982 www.morineandco.com

Taxicabs BLUEBIRD CABS LTD.

FOUNTAIN TIRES

www.fountaintire.com- - - - - - - - - - (See our ad on this page)

Fountain Tire - Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6184 Fountain Tire - Campbell River - - - - - - - - - - - - - - - - - - - - - -250 287-9291 Fountain Tire - Courtenay - - - - - - - - - - - - - - - - - - - - - - - - - -250 897-1093 Fountain Tire - Langford - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-2217 Fountain Tire - Nanaimo- - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-1508 OK Tire, Saanichton- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 544-1489 Sidney Tire Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5544

SIGNATURE TIRES PLUS

570 John Street, Victoria - - - - - - - - - - - - - - - - - 250 590-8499 www.signaturetireplus.ca

Six Mile Tire, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8241 Tires Unlimited, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-6367

Tourist Information Tourism Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6999

www.taxicab.com - - - - - - - Dispatch, Victoria 250 382-2222

Tourists Attractions Butchart Gardens, Brentwood Bay - - - - - - - - - - - - - - - - - - -250 652-4422

Technical Support Services eGurus Technology Tutors, Victoria - - - - - - - - - - - - - - - - - - -250 590-2622 PC Helpline Computer Support Inc, Victoria - - - - - - - - - - - - -250 361-1776

Bookmark us www.vi.bbb.org

Doing Doingit itRight! Right!

VICTORIA VICTORIA VICTORIA

WESTSHORE WESTSHORE WESTSHORE

250-475-3211 250-475-3211 250-478-8374 250-478-8374 250-475-3211 250-478-8374 ®

www.totemtowing.com

Serving Serving VICTORIA VICTORIA 3333 Tennyson Ave. Victoria,&& BC V8Z 3P5 the theWESTSHORE WESTSHOREsince since1973 1973

Training Programs

Coaching and Leadership International Inc, Brentwood Bay- -250 652-5390

Transmissions-Automobile Alberni Automatic Transmission Ltd., Nanaimo - - - - - - - - - -250 753-3268

BULLFROG TRANSMISSIONS LTD.

www.bullfrogtrans.com - - - - - - - - - - - - - - - - - - 250 475-2323

C & S Transmission Specialties Ltd., Lantzville- - - - - - - - - - -250 390-1871 Duncan Automatic Transmission Ltd., Duncan - - - - - - - - - - -250 748-5434

VICTORIA TRANSMISSION & AUTO CARE 2010 LTD.

BUILD THE BEST FREE DESIGN

www.victrans.com - - - - - - - - - - - - - - - - - - - - - 250 382-2833 See our ad on this page)

WESTSHORE TRANSMISSIONS

1081 Dunford Ave., Vic - - - - - - - - - - - - 250 478-7070 www.westshoretrans.com

CONSULTATION

Celebrating 50 Years!

Models & Designs to Fit Every Budget

2013 BBB Torch Award WINNER

• See it before it’s built! • Ask about CAD Design

1885 Government Street, Victoria

Showroom: 1-721 Pembroke St., Victoria • 250-474-4829 www.northerntropic.ca

ETHICAL DECISION MAKING

250 382-2833 www.victrans.com

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

TRAVEL AGENCIES – WINDOWS Travel Agencies & Bureaus CruisePlus Management Ltd, Lantzville - - - - - - - - - - - - - - - -250 390-0220

EXPEDIA CRUISESHIP CENTERS

www.sidney.cruiseshipcenters.ca- - - - - -Sidney 250 656-5441 www.victoria.cruiseshipcenters.ca - - - Victoria 250 381-7447

FlyGreatChina.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 884-3389 Merit Travel Inc. - Vancouver Island, Victoria - - - - - - - - - - - -250 478-9505 Selloffvacations.com, Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-1010

Tree Service BARTLETT TREE EXPERTS

4370 Interurban Road, Victoria - - - - - - - - - - - - - 250 479-3873 www.bartlett.com

CAPITAL TREE SERVICE

Certified Arborists – 24/7 Emergency Tree Service www.capitaltreeservice.ca - - - - - - - - - - - - - - - 250 415-7244

Davey Tree Expert Company Of Canada Ltd., Victoria - - - - - -250 383-7911 Scotty Tree & Arborist Service, Sidney - - - - - - - - - - - - - - - -250 220-9298

Trophies Elite Sportswear & Awards, Victoria - - - - - - - - - - - - - - - - - -250 479-2242

Truck Dealers Berk’s Intertruck Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-5217

Truck Driver Training Saferway Driver Training School Ltd., Victoria - - - - - - - - - - -250 385-8212

Trucking Transportation Brokers Nicholson Ventures Ltd., Chemainus - - - - - - - - - - - - - - - - - -250 324-1001

Trucking Water Hauling South Island Water Ltd, Sooke - - - - - - - - - - - - - - - - - - - - - -250 516-5066

Upholsterers CLASS A INTERIORS LTD.

www.classainteriors.com - - - - Campbell River 250 287-2643

Greggs Furniture & Upholstery Ltd., Victoria - - - - - - - - - - - -250 388-7365

Vacation Rentals DENNISTON BY THE SEA

info@dennistonbythesea.com - - - - - - - - - - - - - 250 385-1962 www.dennistonbythesea.com - - - - - - Toll Free 888 796-2699

TOFINO’S PREMIER VACATION RENTALS

Private beachfront homes, cozy beachside cabins & charming harbourfront condos – call today for a relaxing get-away - - - - 250 725-2779 www.tofinovr.com- - - - - - - - - - - - - - Toll Free 1 877 799-2779

TOFINO BEACH HOMES Privately Owned Vacation Rental Homes Available Spectacular Beach Front or Charming Harbour Front

www.tofinobeach.com -------------------- 250 725-2570

Vacuum Cleaners-Household-Dealers Global Vacuums, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-8833

THE VACUUM CENTRE SEE OUR AD ON PAGE 34

Victoria 250 388-7749 - - - - - - - - - - - - Sidney 250 655-8821 www.thevacuumcentre.com - - - - - - - Duncan 250 748-6620

Vacuum Cleaners-Service & Repair Royal Oak Vacuums Sales & Service, Victoria - - - - - - - - - - -250 881-1800

Venetian Blinds-Wholesale & Manufacturers Budget Blinds, Saanichton - - - - - - - - - - - - - - - - - - - - - - - - -250 381-6238

Veterinarians

Old Victoria Water Co. Ltd., Saanichton- - - - - - - - - - - - - - - -250 744-2333 Water Pure & Simple, Comox Valley - - - - - - - - - - - - - - - - - -250 334-1666

Water Filtration & Purification Equipment Aqua Safe Systems (2009) Ltd., Saanichton- - - - - - - - - - - - -888 942-0226 Island Waterworks Ltd., Brentwood Bay - - - - - - - - - - - - - - -250 652-0238 Tiger Purification Systems Inc., Victoria- - - - - - - - - - - - - - - -250 412-1110

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 Victoria --- 250 385-9570- -Duncan 746-9570 www.northerntropic.ca - - - - - ----------250 - ---------250

Vinyl Window Company, Saanichton - - - - - - - - - - - - - - - - - -250 652-0790

Water Well Drilling & Service

ENERHEAT RENOVATIONS

Drillwell Enterprises Ltd., Duncan - - - - - - - - - - - - - - - - - - - -250 746-5268

Waterproofing Contractors NORTHERN TROPICDRAINAGE FOUR SEASONS SUNROOMS DRAINSCOPE-THE SOLUTION COMPANY SEEON OUR AD 17 ON& PAGE SEE OUR ADS PAGE INSIDE____ FRONT COVER www.northerntropic.ca www.drainscope.net -- -- -- -- -- -- -- -- ----------- 250 250 474-4829 590-1535

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - (See our ad on page 17 & page 31)

ISLAND BASEMENT SYSTEMS

From the Basement...to the Attic! And Nasty Crawl Spaces too! www.ibsg.ca---Toll Free 877 379-2768---Victoria 250-385-2768

Rain Coast Weatherproofing and Restoration Inc., Brentwood Bay -250 216-2046

Weight Control Services Herbal Magic Weight Loss & Nutrition Centres, Nanaimo - -250 390-0677

Welcome Service for Newcomers

Quality You Can Trust

• Quality Thermo-Proof Vinyl Windows • Lifetime Warranty • Super Spacer Premium Warm Edge Technology • Serving the Victoria Area for 35 years

250-382-1224

www.enerheatrenos.com Windows-Installation/Service Centra Windows Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 756-3010

Welcome Wagon Ltd., Toronto - - - - - - - - - - - - - - - - - - - - - -416 497-8688

PNR SCREENS

Welding Clarke Engineering & Welding Ltd., Victoria- - - - - - - - - - - - -250 475-2400

Wheel Chair Lifts & Ramps Angel Accessibility Solutions Ltd., Victoria - - - - - - - - - - - - -250 383-0405

“We also Replace Broken Sealed Units” SALES • SERVICE • REPAIRS

Wheel Chairs Island Mediquip Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 391-0388

Wheelchair & Disability Transportation Pacific Companion Enterprises, Brentwood Bay - - - - - - - - - -250 652-0400

Window Cleaning Cap’s Cleaners, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 380-2662 Clearly Amazing Windows, Victoria - - - - - - - - - - - - - - - - - -250 480-6864

DOUG’S WINDOW WASHING & HOME MAINTENANCE

www.dougswindowcleaning.com - - - - - Victoria 250 744-8611

Victoria Window Cleaning, Victoria- - - - - - - - - - - - - - - - - - -250 881-8181

Window Coverings Dyler’s Window Fashions Inc., Victoria - - - - - - - - - - - - - - - -250 381-2122 Island Window Coverings Ltd, Victoria - - - - - - - - - - - - - - - -250 475-2600 Pacific Blinds & Drapes, Victoria- - - - - - - - - - - - - - - - - - - - -250 383-8515

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Victoria - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - (See our ad on page 13)

Saffron Window Fashion & Drapery, Victoria - - - - - - - - - - - -250 744-2523

Window Shades Tidal Blinds, Crofton - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 416-0097

Windows Enerheat, Victoria - - - - - - - - - - - - - - - - - - - - - - - 250 382-1224 www.enerheatrenos.com- - - - - - - - - (See our ad on this page) Northwest Window & Door Co. Ltd., Victoria- - - - - - - - - - - -250 380-7580

PROLINE GLASS LTD.

“Yes... we do windows!”

6680 Mirah Road, Saanichton, BC V8M 1Z4

6680 Mirah Saanichton, BC V8M 1Z4 PH:Road, 652.4612 • FAX: 652.4955 PH: 652.4612 • FAX: 652.4955 pnrscreens@shaw.ca

“Quality with Craftsmanship”

Monday, May 17, 2010 2:37:56 PM 0401 PNRScreens 3CD.indd

Lifestyle Markets & Select Stores, Victoria - - - - - - - - - - - - -250 384-3388

THE VITAMIN SHOP

Commercial & Residential • Renovation Windows • Replacement Sealed Units • Free Estimates

Wall Bed Sales www.murphybeds-victoria.com-- - - - - - 250 744-2195

Waste Water Contractors EARTHSERVICE DRAINMASTER INC.

4650B Margaret Street Port Alberni

Water Companies-Bottled, Bulk, Etc.

SB WINDOWS & DOORS

New Construction and Renovation Specialist Victoria - - - -250 385-9570 Duncan - - - - - - 250 746-9570 www.sbwindowsanddoors.com (See our ad on this page)

THERMAL KING GLASS

102-1830 Old Island Hwy. - - - - - - - - - Victoria 250 478-1286 www.tkglass.comVan Isle Windows Ltd., Victoria - - - - -250 383-7128

PLEASE CALL FOR A FREE ESTIMATE

Canadian Springs Water Co., Victoria - - - - - - - - - - - - - - - - -877 442-7873

Port Alberni 250-724-1372 Parksville 250-248-7032 www.prolineglass.ca

PNR Screens Ltd., Saanichton - - - - - - - - - - - - - - 250 652-4612 (See our ad on this page) Proline Glass Ltd - - - - - - - - - - - - - - - Port Alberni 250 724-1372 (See our ad on this page)- - - - - - - - - Parksville 250 248-7032

✔ New Construction and Renovation Specialist ✔ Custom Door Shop ✔ Qualified Install Team ISLAND OWNED AND OPERATED FOR 14 YEARS

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - (See our ad on page 17 & page 31)

AUTHORIZED DEALER

For all your glass needs Serving Port Alberni, Nanoose to Bowser

Making You Warm All Over!

1212 Broad Street, Victoria - - - - - - - - - - - - - - 250 386-1212 www.canadianvitaminshop.com

When quality & service count

Proline Glass Ltd.

Windows and Doors

Vitamins & Food Supplements

LTD.

Manufacturers of All Types of Window & Door Screens

Shaw Pet & Equine Hospitals, Saanichton- - - - - - - - - - - - - -250 652-4312

MURPHY WALL-BEDS OF CANADA SEE OUR AD ON PAGE 4

MURPHY WALL-BEDS SB WINDOWS & DOORS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

VICTORIA 250.385.9570 • DUNCAN 250.746.9570 Canada Toll Free: 1.877.746.9570

www.sbwindowsanddoors.com

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MILGARD

WINDOWS AVAILABLE IN VINYL FIBERGLASS WOODCLAD ALUMINUM

Ask about our Exciting Colour Range

WINDOWS - YOGA INSTRUCTION

Broken Vacuum? We Can Fix It! Your Place Or Ours? OVER 25 YEARS SERVICE Mobile Service

SALES • SERVICE • INSTALLATION ALL CENTRAL VACUUMS & PORTABLES • CYCLO VACS • BEAM EASY-FLO • ELECTROLUX • EUREKA • AIRESTREAM • KENMORE • HAYDEN • HUSKY • TRISTAR • HOOVER • SAMSUNG • VACUFLO • PANASONIC • KIRBY • MIELE • FILTER QUEEN • NEW/REBUILT VACUUMS

BBB Presents! Hosting an event or workshop? Looking for an excellent public speaker?

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THE VACUUM CENTRE

FREE ESTIMATES VICTORIA STORE 2010 Douglas St

SIDNEY STORE

103-2527 Beacon Ave

DUNCAN

250-388-7749 250-655-8821 250-748-6620

thevacuumcentre.com

WIZARD SCREENS VICTORIA

www.wizardscreens.com- - - - - - - - - - - Victoria 250 384-8931

Windows-Wood Oakridge Windows & Doors, Victoria - - - - - - - - - - - - - - - - -250 384-4478

Windows & Doors-Installation & Service Bushell Exteriors, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1245 Complete Window Services, Parksville - - - - - - - - - - - - - - - -250 248-5959

PNR SCREENS LTD.

Saanichton - - - - - (See our ad on page 33)- - - - 250 652-4612

SB WINDOWS & DOORS

New Construction and Renovation Specialist Victoria - - - -250 385-9570 Duncan - - - - - - 250 746-9570 www.sbwindowsanddoors.com - - - - (See our ad on page 33)

WINDSOR PLYWOOD - WEST SHORE

888 Van Isle Way, Langford - - - - - - - - - - - - - - - 250 474-6111 www.windsorplywood.com - - - - - - - - (See our ad on page 5)

Wine Making Equipment & Supplies BLACK TIE WINES

www.blacktiewines.ca - - - - - - - - - - - - Victoria 250 380-9463

Woodworking Tools-Retail Lee Valley Tools Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 391-9553

or business organization?

Ros presents engaging, interactive, customized content that meets the needs and interests of the audience.

Would your membership,

Presentation Topics Include:

Are you part of a senior’s group, community, company

employees or peers beneﬁt from a presentation or workshop about identity theft, common scams, BBB services,

Yoga Instruction Kathleen’s Yoga-in-a-Chair, Victoria - - - - - - - - - - - - - - - - - -250 590-1533

• Identity Theft • Top 10 Scams • Red Flags You Are Being Scammed • BBB Accreditation

or BBB Accreditation?

DID YOU KNOW? BBB sets standards and evaluates thousands of local, national and international advertisements each year through the BBB Advertising Review Program.

*Trade-mark of the Council of Better Business Bureaus used under license.

To book Ros to speak on behalf of the BBB, at your next event, call 250.386.6348 ext. 106 or email at rosalindscott@vi.bbb.org

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Local and Long Distance Moves Celebrating 50 Years!

• Storage Facility • Expedited Service • Blanket Wrap Service • Expert Packing • Mid-Month Specials • Moving Box Sales & Rentals • Replacement Insurance • 1 Hour Minimum (local) • 500 lb Minimum (long distance)

• Automatic Transmissions • Clutches • Oil Changes • Brakes • Tune Ups • Maintenance • Tires • Warranty Approved • Government Inspections • Fleet Maintenance

A��

Ask about our Complimentary Ladies Night Car Clinics designed to help educate and empower women on vehicle maintenance and repair

Our FREE Loyalty Program... Offers Roadside Assistance & Special Discounts

2013 TO R C H

AWA

FOR TRU R D W IN N E R

“YOU WILL BE MOVED BY OUR SERVICE”

ST WO RT H IN

ES S

878 Viewﬁeld Road, Victoria 250-216-0276 (txt friendly) info@atobmoving.com www.atobmoving.com

1885 Government St. Victoria Victoria Tran smission

250 382-2833

& Auto Care 2013 Torch Award WIN NER ETHI

www.victrans.com

CAL DECIS

ION MAKIN Trade Servi G ces & Supp ort Trust Performan ce Integrity

2013 Torch Award Winner for CUSTOMER SERVICE EXCELLENCE

Serving the Victoria Area since 1958 Vancouver Island’s Oldest Residential Tank Installer

Roth Tanks

Tidy Tanks

• • • • • • • •

Fully Insured for Pollution & Liability Environmental Consultant Available Upon Request Relocation Inertion (fill in-place) Oil and Water Pump-Out and Transfers Installation of Above-Ground Environment Tanks Portable Service Tanks Replacement Gauges, Filters, and Valves

2013 Torch Award Winner 2011 Torch Award Nominee 2010 Torch Award Finalist 2009 Torch Award Winner Granby Tanks

250-385-8221 www.victoriatankservice.ca

“Tanks A Lot Victoria!”

VINTAGE ROOFING

& CEDAR RESTORATION

All Phases of Roofing and Re-Roofing Residential, Commercial & New Construction Quality Products – – Quality Workmanship

20 year warranty on workmanship!

Building our Reputation on

Trust

One Customer at a time ... Since 1989

Composites Steep Roofing Low Slope/Flat Roofing Liquid Silicone Membrane Restoration Cedar Shakes & Shingles Roof Cleaning & Restoration

NEW

* Metal orch On ne Coating T * f o o bra Flat R ne Mem t Surfaces o ic il S Liquid Low Slope/Fla For

Qualified Roof Inspection Service

Cedar Restoration Specialists...For over 20 Years! Why replace your Cedar Roof when you can restore it at a fraction of the cost, and save the environment? ALL Cedar Restorations are GUARANTEED for a minimum of 10 years. We service all cedar roofs—even those of our competitors!

NTAGE RO O F IN G LT D

Call Mark Anytime!

(250) 889-1117 www.vintageroofing.ca

mark@vintageroofing.ca

• Free Estimates • Fully Insured/WCB • Red Seal Certified Roof Technicians

24 Hour Emergency Service

NTAGE ROOFING LTD

Our work is our pride!

Our owuorrk is P ride!