Special Features - RIchmond Seniors Directory by Black Press Media Group

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2014 2015

Where Life Blossoms! Welcome to apartment living with hospitality services and amenities, where everyone greets you by name. A place to be Yourself.

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RETIREMENT RESIDENCE

Don’t worry about chores - instead, enjoy home cooked meals, choices of fitness classes, activities, bus trips, musical concerts, hair salon & library. Life as you’d like it. INDIVIDUALIT Y.

Feel secure with choice of continuum health services to grow with you through Life’s changes.

INDEPENDENCE. CHOICE.

Pets welcome & parking included.

DIGNIT Y.

Independent, Assisted & Enhanced Senior Living Residence 7051 Moffatt Road (at Granville Ave)

Richmond, BC V6Y 3W2

courtyardgardens.ca

604.273.1225 2

A RESOURCE FOR OLDER ADULTS

Multiple Canada Service Order of Excellence Award Recipient

diversicare.ca

2014 2015

RICHMOND SENIORS DIRECTORY Your Guide to Programs and Services in Richmond

Twelfth Edition Fall 2014

Introduction Richmond has a wide range of services and programs to help seniors lead healthy and independent lives. This directory has information about health services and other programs and services available to seniors who live in Richmond. This directory has been produced through a partnership between Volunteer Richmond Information Services and The Richmond Review. Thanks to The Richmond Review’s support of senior services in our community, this directory is available free of charge. For more information on other community services, visit the Richmond Community Services Directory on the Richmond Public Library’s website at www.volunteerrichmond.ca (click on ‘Info Richmond!’). The directory is produced by Volunteer Richmond Information Services and is a comprehensive listing of services available to Richmond residents.

Acknowledgement Thank you to everyone who provided updated information on their organization or service in order to publish the most current information. Every effort has been made to ensure the accuracy of this publication at the time of printing. Volunteer Richmond Information Services is a referral agency and as such, does not recommend individual organizations or services. For additional information and/or to request more copies of the Richmond Seniors Directory, please contact Volunteer Richmond Information Services at 604-279-7020 or email info@volunteerrichmond.ca.

Proud Community Partner

the richmond

REVIEW 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015

CONTENTS Government Listings 32

Health Services 5

Municipal Government 32

Regulatory Bodies 5

Provincial Government 33

Richmond Health Services 5

Federal Government 33

Richmond Health Department 5 Continuing Health 6

Transportation Services 34

Doctors 8

Housing and Accommodation 36

Mental Health and Addictions 8

Counselling and Support 39

Richmond Hospital 10

Crisis 39

Health Insurance 12

Caregivers 39

Health Organizations 12

Hospice and Bereavement 40

Medical Equipment and Supplies 26

Alcohol and Drugs 40

Help at Home 26

Other Groups and Services 42

Home Support, Day Care and Respite 26

Legal Services 45

Meals 27

Information Services 48

Personal Safety and Communication 28

Recreation and Leisure 49

Home Repairs 28

Services for New Canadians 53

Volunteer Assistance 28

Volunteer Opportunities 55

Shopping Services 28

Low Cost Goods and Services 55 Index 59

Financial and Tax Services 28

Linda Reid MLA Richmond East 130-8040 Garden City Rd. Richmond, BC V6Y 2N9 TEL: 604.775.0891 www.lindareidmla.bc.ca @Reidfor BC

To my Richmond constituents: Thanks for making Richmond your home.

Facebook.com/LindaReidMLA 4

A RESOURCE FOR OLDER ADULTS

2014 2015 HEALTH SERVICES

RICHMOND HEALTH SERVICES

REGULATORY BODIES

RICHMOND HEALTH DEPARTMENT

Vancouver Coastal Health – Richmond

604-244-5537

7000 Westminster Highway, Richmond, BC V6X 1A2 Email: feedback@vch.ca • www.vch.ca Provides a broad range of public health services, which includes health promotion, disease prevention, early intervention, acute care, residential care, palliative care, and continuing care in the community.

Abuse, Neglect and Self-Neglect

604-984-5957

www.vchreact.ca 1-877-732-2899 Responsible for investigating allegations of abuse, neglect, and self-neglect of adults living in the Richmond community. Applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition that affects decision-making.

Client Relations and Patient Care Quality 604-244-5209 Acts as facilitators in resolving complaints. Does not act as an advocate for either the patient or the organization. Instead, the aim is to facilitate resolution by providing information or assistance in addressing concerns.

Interpreters

604-675-4099 1-877-228-2557 TDD: 604-736-7099

The Provincial Language Service provides both face-to-face and phone interpreting for patients who prefer another language. Interpreters are qualified community and medical interpreters. Services are available 24 hours a day, seven days a week, in over 180 languages. Health care providers must book interpreters. Call for spoken languages and sign language.

Translations http://vch.eduhealth.ca Many pamphlets have been translated into different languages. Ask health care providers for more information. Translated material is also available online.

Vancouver Coastal Health

604-736-2033

11th Floor, 601 West Broadway 1-866-884-0888 Vancouver, BC V5Z 4C2 Email: feedback@vch.ca • www.vch.ca Provides a range of health care services ranging from hospital treatment to community-based residential, home health, mental health, and public health services. Serves residents in the coastal mountain communities, Vancouver, North Vancouver, West Vancouver, and Richmond.

Richmond Public Health

604-233-3150

8100 Granville Avenue, Richmond, BC V6Y 3T6 www.vch.ca A team of public health practitioners working in partnership with the community to promote and protect health and to prevent injury and illness. Helps children, youth, adults, families, and neighbourhoods to be as healthy as possible.

811

BC Smoking Cessation Program Free nicotine patch or gum for 12 weeks per calendar year for eligible BC residents. (There may be coverage for stop smoking medications through Fair PharmaCare.)

Communicable Disease and Harm Reduction Provides health promotion, prevention of diseases, health protection, education, surveillance, and management of infectious and non-infectious diseases. Gilwest Clinic provides HIV and Hepatitis C follow-up, consultation, testing, contact tracing, education, and treatment services for adults who are residents of Richmond. Provides all school, influenza immunization, immunization of adults, and immunization of all high-risk individuals or groups.

604-204-2007

Diabetes Education

7504 Chelsea Place, Richmond, BC V7C 3S9 (Garratt Wellness Centre) Email: garrattwellnesscentre@vch.ca • www.vch.ca/garrattwellness Registered dietician and nurse educator offer individual appointments and group sessions for people learning to live with diabetes or those at risk of becoming a diabetic. Contact your family doctor for a referral. Services are offered in English and Chinese. Translation is available. Also available at Richmond Hospital, call 604-244-5163.

604-204-2007

Garratt Wellness Centre

7504 Chelsea Place, Richmond, BC V7C 3S9 Email: garrattwellnesscentre@vch.ca • www.vch.ca/garrattwellness Offers programs, education, and resources to assist Richmond residents in preventing and self-managing their chronic conditions and in improving their quality of life. Developed as a partnership between Richmond Health Services and the City of Richmond, many community and health agencies offer the programs at the Wellness Centre. Programs include chronic disease management, respiratory clinic, diabetes education, exercise programs, cooking groups, nutrition classes, and support groups.

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2014 2015 Health Protection - Community Care Facilities Licensing

604-223-3147

www.vch.ca/your_environment/facility_licensing Licenses and routinely inspects intermediate care facilities, group homes, day cares, and preschools. Provides information and advice to facility operators and the public to ensure healthy, safe and appropriate care. Investigates serious incidents, complaints, and reports of abuse in community care facilities. Managed regionally out of 601 West Broadway. Contact Greg Ritchey for more information.

Health Protection – Environmental Health

604-233-3147

www.vch.ca/your_environment/ Carries out health inspections, education and enforcement activities in restaurants, bakeries, butcher shops, food storage facilities, food processors, swimming pools and personal services, and schools. Programs include: food safety, food handler education, sewage disposal, drinking water and recreational water safety, vector control, tobacco control, air quality, and emergency preparedness. Enforces the City of Richmond’s Public Health and Noise Regulation Bylaws.

Quit Smoking Information

604-233-3112

325 - 8100 Granville Avenue, Richmond, BC V6Y 3T6 Email: smokefree@vch.ca www.vch.ca/your_environment/tobacco_reduction/ Provides resources and support to help quit smoking. For information about preventing and reducing tobacco use, call the Richmond Tobacco Reduction Coordinator.

QuitNow

1-877-455-2233

www.quitnow.ca Provides phone, online and text support to reduce or stop tobacco use.

Richmond Immunization Clinic

604-233-3176

8100 Granville Avenue, Richmond, BC V6Y 3T6 Offers a range of immunizations to adults and children. Fees vary, call for information.

Seniors Falls Prevention Program

604-233-3150

8100 Granville Avenue, Richmond, BC V6Y 3T6 Learn about how to prevent falls and injuries. Services are free and no referral is necessary. Call to speak with a team member.

Smoking Cessation Clinic

604-875-4800

Offers free one-on-one education, monitoring and counselling support by a doctor or nurse. Held in the Gordon and Leslie Diamond Health Care Centre at Vancouver General Hospital.

Vancouver Coastal Health Travel Clinic

604-736-9244

Visit the Travel Clinic for pre-travel needs including counselling, vaccines and prescriptions. Staffed by Doctors and Nurses specializing in travel medicine. Call to make an appointment.

CONTINUING HEALTH Vancouver Coastal Health – Richmond – Home Health

604-278-3361

(formerly Continuing Health) The Richmond Hospital - 7000 Westminster Highway Richmond, BC V6X 1A2 • www.vch.ca For clients who have chronic health care problems that impede their ability to be independent. A home visit can be arranged to discuss health care needs. Call for more information or to book an appointment.

Adult Day Centre

604-272-3237

100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2 Offers a Therapeutic Activity program every weekday for adults with health problems. Adults can enjoy healthy activities and contact with other people under the supervision of health care professionals. Runs from 9:00am to 2:30pm and includes lunch and snacks. Call Richmond Continuing Health for a referral or call the Centre directly. 6

A RESOURCE FOR OLDER ADULTS

Case Management, Continuing Health

604-278-3361

Arranges home support for those unable to care for themselves due to health problems. Also arranges adult day care and respite services. Assists in finding alternative living arrangements for those who can no longer live independently at home. There is a cost for some services.

Home Care Nursing and Rehabilitation

604-278-3361

Nurses, physiotherapists and occupational therapists provide services to those whose needs can safely be met while they remain at home. Arranges home support for those who need help with daily tasks. Offers nursing, and rehabilitation consultation and support to care providers and adult clients who have multiple physical and cognitive disabilities.

Home Support

604-278-3361

Provides help with daily tasks for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Case managers and professional care staff arrange home support. Community health workers follow the plan developed by the case mangers. Service is delivered by neighbourhood teams within a time frame that is focused on completing the required tasks. The cost of service varies.

Long Term Care Facilities

604-278-3361

Residential care homes offer 24-hour care and supervision for adults who can no longer live independently. To be admitted, individuals must meet the criteria for complex care. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence. There is one residential home for younger, disabled people, usually under 65: Steveston Residence.

OASIS (OsteoArthritis Service Integration)

604-675-3944

120 - 6091 Gilbert Road, Richmond, BC V7C 5L9 Email: oasis@vch.ca • http://oasis.vch.ca A program developed to support people with any stage of hip or knee osteoarthritis through assessment and education. The assessment team, which includes physiotherapy, occupational therapy, and nursing, will work with you to assess your needs, develop an action plan and access services in your community. This assessment requires a physician referral.

Subsidized Assisted Living

604-278-3361

Includes rental accommodations, hospitality services, and personal care for seniors with low to moderate incomes that need help with personal care. Offers a living arrangement with communal meals and social activities. Clients must be assessed and are eligible if they receive home support services, are able to make decisions about daily activities and needs, and are able to communicate and be understood by others, but are not managing well in their home with available services. Waiting period is twelve months. The two locations are the Courtyard Gardens and S.U.C.C.E.S.S. Austin Harris Residence.

Volunteer Shopping Programs 604-279-7020 (part of Volunteer Richmond Information Services) 190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 www.volunteerrichmond.ca Works in partnership Volunteer Richmond Information Services to provide grocery shopping assistance for seniors and others with long term health problems to maintain their independence and remain in their own homes as long as possible. There are four types of volunteer shopping available at no cost provided by trained volunteers. Programs include Shop-by-Phone, Group Shopping, and Individual and Personal Shopping.

2014 2015

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steve.lesway@mollymaid.ca

100% GU

604-241-8466

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2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Courtyard Gardens – Assisted Living Apartments and Complex Care Residence

604-273-1225

7051 Moffatt Road, Richmond, BC V6Y 3W2 Email: info.cyg@diversicare.ca • www.courtyardgardens.ca Includes 107 apartments, 66 of which are subsidized by the Vancouver Coastal Health Authority. For more information about the subsidized apartments and eligibility, contact Richmond Health Services at 604278-3361. Offers a furnished Respite/Vacation Suite for private pay. The Enhanced Assisted Living Residence offers 31 Complex Care private pay suites, including 24-hour nursing care.

Fraserview Intermediate Care Lodge

604-274-3510

S.U.C.C.E.S.S. Simon K.Y. Lee Seniors Care Home

604-608-8800

555 Carrall Street, Vancouver, BC V6B 2J8 Comprises of 98 en suite rooms for seniors inside five separate family units. Allows residents to remain in the same accommodation during a time in their lives when moves are not only disruptive but detrimental to health. The Adult Day Care Centre in the same building provides professional service to those residing at home who require day care services.

Volunteer Richmond Information Services – Volunteer Shopping Program

604-279-7020

9580 Williams Road, Richmond, BC V7A 1H2 Email: recreation@fraserviewcare.com Provides 24-hour daily residential care and supervision for adults who are unable to care for themselves. There are regular outings and an active Resident Family Council. To live in this care home, apply directly to Fraserview or be referred by Richmond Health Services Continuing Health at 604-278-3361.

190 – 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@volunteerrichmond.ca • www.volunteerrichmond.ca Works in partnership with Vancouver Coastal Health - Richmond to provide shopping assistance for seniors and others with chronic health problems. The Shop-by-Phone service is for those who cannot shop for their groceries. Volunteers also assist Continuing Health clients with group shopping or in-person shopping.

Minoru Residence

DOCTORS

604-244-5300

6111 Minoru Boulevard, Richmond, BC V6Y 1Y4 Email: feedback@vch.ca www.vch.ca/find_locations/find_locations/?&site_id=107 Provides 24-hour extended nursing care, together with regular and ongoing medical supervision for individuals who have a high level of need for care. Houses 250 beds with 239 extended care beds, 10 Transitional Care Unit beds, and 1 respite bed.

Pinegrove Place

604-278-1296

11331 Mellis Drive, Richmond, BC V6X 1L8 Provides residential care with 75 beds, which include an 18-bed Alzheimer’s Special Care Unit. Programs are designed to be recreational and therapeutic to enhance the lives of residents. To live in this care home, you must be referred by Richmond Health Services Continuing Health at 604-278-3361.

Richmond Grace Seniors Home

604-273-7171

8733 Westminster Highway, Richmond, BC V6X 4H1 Email: graceseniors333@hotmail.com Provides room and board services to the elderly in Chinese. English services are also available.

Richmond Lions Manor

604-675-2590

9020 Bridgeport Road, Richmond, BC V7X 1S1 www.vch.ca/EN/find_locations/find_locations/?&site_id=136 A 93-bed residential care with a 25-bed special care unit with caring and knowledgeable staff, including a dietician, social worker, occupational therapist, physiotherapist, volunteer coordinator, music therapist, and chaplain. 24-hour nursing care is provided, as well as diversified leisure programs.

Rosewood Manor

604-271-3590

6260 Blundell Road, Richmond, BC V7C 5C4 Email: mkinghorn@rosewoodmanor.org www.rosewoodmanor.org Provides complex care for 155 residents, including a 36-bed specialized dementia care unit, 1 respite bed, 4 private pay beds and a recreation and wellness program to the tenants of BC Housing. Offers 24-hour nursing care and supervision, ensuring quality of life while promoting dignity and freedom. To live in the care home, you must be referred by Richmond Continuing Health Services at 604-278-3361.

S.U.C.C.E.S.S. Austin Harris Residence

604-277-9819

5411 Moncton Street, Richmond, BC V7E 0A8 A 50-unit affordable seniors assisted living unit developed under the Independent Living BC Program.

A RESOURCE FOR OLDER ADULTS

Vancouver Coastal Health – Richmond – Doctors

604-733-7758

www.cpsbc.ca Family doctors treat people of all ages and can provide continuous medical care for the whole family. They treat most common problems, offer regular check-ups, and provide references to specialists. For a list of family doctors who are taking new patients, call or visit the website.

MENTAL HEALTH AND ADDICTIONS Volunteer Richmond Information Services – Community Action Ambassadors

604-279-7020

190 – 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@volunteerrichmond.ca • www.volunteerrichmond.ca Trained senior volunteers offer support to other seniors by facilitating public education forums and workshops regarding healthy aging, including mental health issues and the use of alcohol and drugs. Arrangements can be made through Volunteer Richmond Information Services for the Ambassadors to speak at community centers, seniors residences and other public venues in Richmond and Vancouver.

Vancouver Coastal Health – Richmond – Mental Health and Addictions

604-244-5562

www.vch.ca Offers numerous mental health and addiction programs to the public. For mental health emergencies, call Richmond Health Emergency Services at 604-244-5562 or call Chimo Crisis Line at 604-279-7070 or go to the Richmond Hospital Emergency Department.

Acute Home Based Treatment Program (AHBT) An ‘at home’ treatment option (including shelters) that offer a choice of treatment ‘at home’ instead of in hospital. Clients must be 17 years of age or older with a mental illness, who currently require acute care, intensive treatment and support or they are at risk of requiring psychiatric hospitalization. Access to the program is by referral only by a medical professional in the hospital or in the community.

2014 2015 604-233-5699

Anne Vogel Methadone Clinic at City Centre Health

100 - 8160 Cook Road, Richmond, BC V6Y 1T8 An Addictions and Primary Care outpatient clinic that treats clients with complex addictions. Consists of a multi-disciplinary team including a psychiatrist, two general practitioners, and an internist who also specializes in addictions, a counsellor, and a social worker. Many of the clients receiving services also receive primary medical services at the clinic. Refers to other services such as residential care, detox, other outpatient addiction services, and hospital and outpatient mental health services.

Community Mental Health Programs for Older Adults

604-675-3975

6061 No. 3 Road, Richmond, BC V6Y 2B2 Community based assessment and treatment for older adults with dementia-related behaviour problems or psychiatric and medical needs requiring multidisciplinary care including case management and rehabilitation services. Family support and education are also provided. Care is coordinated with primary care physicians, elder care facilities, and other community programs. Services are provided on an outreach basis.

Crisis and Help Line – English

604-279-7070

120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Provides telephone counselling to people in distress, seven days a week from 8:00am to midnight. Offers support and non-judgmental understanding to help callers identify problem areas and work towards resolving them.

Crisis and Suicide Intervention

604-279-7077

120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: chimo@chimoservices.com Chimo Community Services offers a counselling service to people who are experiencing a crisis, who are at risk of suicide, or who have made a suicide attempt. Counselling service is available to those ages 19 and older. Limited counselling for those under 19 is also available. Offers a support group for those who have lost a friend or family member to suicide.

Hospital Inpatient Program

604-244-5504

7000 Westminster Highway, Richmond, BC V6X 1A2 An 18-bed inpatient psychiatry unit providing assessment and treatment to adults with psychiatric diagnoses who require 24 hour management in hospital. Staffed by an interdisciplinary team who work with the patient, their family, and community supports to provide individualized patient-centred care. Discharge planning may include a referral to community resources for follow up.

Mental Health Emergency Services (MHES)

604-244-5562

A mobile service providing community assessment and intervention to individuals experiencing a mental health crisis. Services include assessments, referrals to follow-up mental health services, health care professionals, or other agencies. Evening and weekend intervention and support are provided to individuals during nonoffice hours through the crisis line. Hours of operation are 11:00am to 1:00am, seven days a week.

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12 & 24 months payment plans ( No interest No fees) when paid by HBC credit card or HBC Mastercard.

Maritime Travel - Richmond #175 - 9040 Blundell Road 604-303-8782 or email 166@maritimetravel.ca www.maritimetravel.ca • 110 locations nationwide 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Needle Exchange Locations

Richmond Mental Health and Addictions Housing

For disposal of used needles in a safe and legal way to reduce the spread of HIV and Hepatitis C and to prevent other health complications. Reduces the number of needles in public places and the incidence of needle-stick injuries. Encourages safer injecting practices by providing sterile water, alcohol wipes, and health information. Services are provided in a safe and non-judgmental manner. Clean needles are available. Locations are at City Centre Health (8160 Cook Road, Richmond, 604-233-5699) and Richmond Public Health (8100 Granville Avenue, Richmond, 604-233-3150).

Provides housing services to individuals with severe and persistent mental health conditions. Includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing, and Supported Independent Living placements.

Richmond Mental Health Outpatient Services (RMHOS)

200 - 6061 No. 3 Road, Richmond, BC V6Y 2B2 In partnership with the Richmond Mental Health Consumer and Friends Society. Provides a peer support program for mental health consumers. Provides funding which increases the effectiveness of the mental health system while helping mental health consumers develop skills and gain confidence. Also offers a peer support program for Chinese-speaking clients.

Psychiatry Emergency Unit (PEU)

Richmond Addiction Services Society (RASS)

Transitions

604-270-9220

200 - 7900 Alderbridge Way, Richmond, BC V6X 2A5 www.richmondaddictions.ca Provides a variety of services for those who have alcohol, drug, and gambling problems. Assists family members and others who are affected by substance misuse. Services include individual counselling, an education program, therapy groups, relapse prevention, public education presentations, seminars and workshops, prevention and community outreach programs and services, and older adult services.

RICHMOND HOSPITAL Vancouver Coastal Health - Richmond â&#x20AC;&#x201C; Richmond Hospital

A 10-bed residential short stay crisis intervention facility for clients experiencing a mental health crisis but do not require acute psychiatric hospitalization. Clients are cared for 24 hours a day, 7 days a week and can be admitted for a maximum of 14 days. Provides an environment where clients can learn new skills to better manage their illness. Referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care.

Ambulatory Care Services

Cardiopulmonary Neurodiagnostic Services

teresawatmla.ca â&#x20AC;˘ teresa.wat.mla@leg.bc.ca facebook.com/TeresaWatBC

A RESOURCE FOR OLDER ADULTS

604-244-5124

A variety of tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle, and brain. Services can be ordered by family doctors.

604-775-0754

604-278-9711

Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.

Proud to serve Richmond Centre Teresa Wat MLA @Teresa_Wat

604-278-9711

7000 Westminster Highway, Richmond, BC V6X 1A2 www.vch.ca/find_locations/find_locations/?&site_id=135 A large community hospital serving the needs of residents in Richmond, Delta, and travellers using the Vancouver International Airport and BC Ferries.

604-244-7840

Richmond Bridge House

604-244-5486

600 - 8100 Granville Avenue, Richmond, BC V6Y 3T6 Offers outpatient assessment, treatment and advocacy/referral services for adults experiencing substance misuse, mood and anxiety disorders and/or concurrent psychiatric, and substance use disorders. Individual and group counselling are available. Open Monday to Friday.

604-244-5475

A 4-bed brief stay (72 hours or less) unit providing assessment, stabilization, and treatment to individuals experiencing a psychiatric/ mental health crisis. Provides specialized mental health and addictions services in an environment that supports a patient and family centered approach. Provides discharge planning, case consultation, and linkage with appropriate community resources for follow up.

604-244-5534

7000 Westminster Highway, Richmond, BC V6X 1A2 Community-based assessment and treatment for adults and older adults with mood and/or anxiety disorders and related problems of living. Group therapy programs and psychiatric consultation and treatment services are offered. Psychiatry Clinics include: reproductive mental health, older adult mental health, and crosscultural services. Open Monday to Friday.

604-675-3977

Peer Support, Mental Health

604-675-3975

Fun

2014 2015

Friends

Freedom

Enjoy an active independent lifestyle TOURS DAILY 4071 Chatham Street 604.277.4519 The Maple Residences is a Non Profit Society

w w w. t h e m a p l e r e s i d e n c e s . c o m 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 604-660-6897

Emergency Department

BC Ambulance Service

Open 24 hours a day. Does not answer health questions. If you have questions about health issues contact your Family Physician or BC Nurse Line at 811. If you are experiencing a health emergency, go to the Emergency Department or call 911. Cannot give out information about patients in the department. If you need information, call a family member, friend or support person who has been with the patient in emergency.

302-2955 Virtual Way, Vancouver, BC V5M 4X6 www.bcas.ca Provides emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, they are subsidized for persons with a valid BC Care Card who are covered by MSP. Call 911 for emergencies.

Intensive Care

Medical Services Plan (MSP)

For patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care.

PO Box 9677 Stn Prov Govt, Victoria, BC V8W 9P7 Email: mspenquiries@hibc.gov.bc.ca www.health.gov.bc.ca/msp/index.html Insures medically-required services provided by physicians and supplementary health care practitioners, laboratory services, and diagnostic procedures.

604-244-5295

Laboratory

Blood work and other tests ordered by a doctor can be performed on a walk-in basis at the laboratory, located on the main floor of the South Tower.

604-244-5109

Medical Imaging Centre

Scan, x-ray, ultrasound, nuclear medicine, magnetic resonance imaging (MRI), and diagnostic mammography are among the many tests carried out in the Milan & Maureen Ilich Medical Imaging Centre at Richmond Hospital. A doctor’s order is required for all of the tests done in this department.

604-278-3361

Palliative Care

Offers support for people living with a terminal illness. Focus is on providing comfort, quality of life and symptom control rather than cure. The Integrated Hospice Palliative Care program provides end of life care. Staff follow the client from home to the palliative care unit, to the hospice or residential care facility.

Screening Mammography Program of BC 604-244-5505 Provides regular screening mammograms to BC women ages 40+. Call to make an appointment.

Surgical Services General Surgery, Orthopaedics, Urology, Gynaecology, Otolaryngology, Plastic Surgery and Ophthalmology, and other types of surgery are performed mainly on adults. Surgery at Richmond Hospital is arranged by your surgeon’s office.

PharmaCare Plan – Fair PharmaCare

604-683-7151

604-683-7151 1-800-663-7100

PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2 www.health.gov.bc.ca/pharmacare/index.html# Helps eligible BC residents with the costs of prescription drugs and medical supplies. Stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve health benefits. For most PharmaCare plans, you must be enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program (TAP BC)

604-683-7151

3-1, 1515 Blanshard Street, Victoria V8W3C8 1-800-663-7100 Email: HLTH.TAPBC@gov.bc.ca • www.health.gov.bc.ca/tapbc/ Helps with some of the transportation costs for BC residents who must travel within BC for non- emergency medical services not available in their community. Coordinated by the Ministry of Health and transportation partners who agree to waive or discount their fees. Services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel, and local transportation expenses are not included.

HEALTH ORGANIZATIONS

HEALTH INSURANCE Ministry of Health

604-660-2421 1-800-663-7867

Rm 337, Parliament Buildings, Victoria, BC V8W 3C8 Email: hlth.health@gov.bc.ca • www.gov.bc.ca/health Guides and enhances the province’s health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

Allergy/Asthma Information Association – BC / Yukon Region

250-764-7507 1-800-611-7011

4730 Redridge Road, Kelowna, BC V1W 3A6 Email: bc@aaia.ca • www.aaia.ca Provides information and advocacy for individuals and their families who are living with anaphylaxis, allergy, and asthma. Also provides telephone support, pamphlets on food allergy and asthma, and sells allergy cookbooks and other products. Members receive newsletters four times a year.

Our CLIENT-DIRECTED services help you safely Age in Place!

“Grandma Approved” Senior Services Established 2008

BONDED 6 INSURED 6 WCB 12

6 Escorted appts 6 Companionship 6 Light housekeeping 6 Groceries & errands 6 Dementia care 6 Transportation ...and so much more!

A RESOURCE FOR OLDER ADULTS

Voted #1 for Customer Service by clients like YOU!

604-809-7605 www.honeydolifestyle.com

2014 2015 ALS Society of BC

604-278-2257 1-800-708-3228

1233 - 13351 Commerce Parkway, Richmond, BC V6V 2X7 Email: info@alsbc.ca • www.alsbc.ca Provides direct support to ALS patients, their families, and caregivers. Raises funds for patient services, research, and to increase public understanding of Amyotrophic Lateral Sclerosis (ALS).

Caregivers’ Day Email: patientservices2@alsbc.ca Provides an opportunity for primary caregivers, family members, and friends of ALS patients to come together, meet other caregivers of ALS patients, exchange information, and enjoy the day in an open and supportive environment. Held every Fall.

Equipment Loans Email: equipmentloan@alsbc.ca Provides equipment (i.e. for mobility and communication) at no cost to ALS patients throughout BC and the Yukon.

Mobile Clinics In partnership with Vancouver Coastal Health and ALS Centre at GF Strong Rehab Centre. Provides mobile clinics to outlying communities and follow-up appointments to patients who can no longer travel to the ALS Centre in Vancouver.

Psychological Support Program Email: patientservices2@alsbc.ca Services are available pro-bono at locations across BC. Registered psychologists and clinical counsellors provide therapy and counselling to ALS patients, their families, and caregivers at any stage of the illness.

Support Groups Email: patientservices2@alsbc.ca Provides support programs to patients & their families through monthly support group meetings facilitated by trained volunteers and staff.

Transportation Support Program Email: patientservices2@alsbc.ca Provides transportation support to ALS patients to attend medical appointments, support groups and ALS Society events.

Dementia Helpline

604-681-8651 1-800-936-6033

The Dementia Helpline is a province-wide service for people with dementia, their caregivers, family and friends. The Helpline assists individuals in building the confidence to maintain quality of life when facing dementia.

Early Stage Support Group For persons experiencing early symptoms of Alzheimer’s disease or other dementias. For times and locations of English groups in Richmond and South Delta call 604-238-7390. For times and locations of Cantonese and Mandarin groups call 604-279-7120.

Family Caregiver Education Series A five-session series for family members or friends who are caring for a person with Alzheimer’s disease or other dementias. Learn about dementia and practical coping strategies.

First Link®

604-238-7393

Email: lfeldman@alzheimerbc.org www.alzheimerbc.org/We-Can-Help/First-Link.aspx First Link® is an early intervention service designed to connect individuals and families affected by Alzheimer’s disease or another dementia with services and support as soon as possible after diagnosis. Formal referral from physicians and health professionals allows for proactive contact with individuals and families. Families can be referred at any stage of the disease and receive regular follow-ups to provide them with information, links to resources and support. For information call 604-238-7393 or e-mail lfeldman@ alzheimerbc.org.

Minds in Motion

604-238-7393

A fitness and social program for people with early symptoms of dementia or memory loss and a family member or friend. Enjoy gentle exercise, activities, and social time.

Shaping the Journey

604-238-7393

A five-session education series for people with early symptoms of dementia or memory loss and a family member or friend. Explore the journey ahead in a positive, supportive environment.

Tele-Workshops Learn from home with a free one-hour telephone/online workshops.

Volunteer Program

AnxietyBC

Provides volunteer opportunities and training for patients, their families and friends through fundraising events, patient services programs and office support.

101 - 631 Columbia Street, New Westminster, BC V3M 1A7 Email: info@anxietybc.com • www.anxietybc.com Seeks to increase awareness of anxiety disorders, educate the general public, affected persons and health care providers, and promote access to evidence-based resources and treatments.

Alzheimer Society of BC

604-238-7390

305 - 6411 Buswell Street, Richmond, BC V6Y 2G5 1-800-667-3742 Email: kfrazee@alzheimerbc.org • www.alzheimerbc.org Alleviates the personal and social consequences of Alzheimer disease and related dementias, promotes public awareness, and searches for the causes and the cures. Services include dementia education, support groups, individual support, a toll-free information line, free literature, and telephone and online workshops. Programs are available in Chinese at the Richmond Chinese Resource Centre (290 - 7000 Minoru Boulevard, Richmond).

Caregiver Support Group For family and friends of people with Alzheimer’s disease or other dementias. For times and locations of English groups in Richmond and South Delta, call 604-238-7390. For times and locations of Cantonese and Mandarin groups, call 604-279-7120.

Chinese Caregiver Support Group

604-279-7120

290 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: vlam@alzheimerbc.org Please contact Vivian Lam at the Richmond Chinese Resource Centre for more information.

Arthritis Society – BC & Yukon Division

604-525-7566

604-714-5550

895 West 10th Avenue, Vancouver, BC V5Z 1L7 1-800-414-7766 Email: info@bc.arthritis.ca • www.arthritis.ca Committed to research, care, education, and advocacy for people with arthritis. Education services include the Arthritis Self-Management Program, an exercise outreach program, and community support groups. Trained volunteers are available to provide informational presentations to groups.

Arthritis Answers Line/The Learning Centre

604-875-5051 1-800-321-1433

Provides general information, emotional support, assistance to locate community resources, guidance to access the health care system, and literature mail-outs. Operated by trained volunteers in English, French, Cantonese, Mandarin, and Punjabi.

Arthritis Self-Management Program

1-800-321-1433

Facilitated by trained volunteers, the program is offered in sixsessions, two hours once a week for six weeks, and provides people with the knowledge and skills to help them manage arthritis. 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 1-877-455-2233

Joint Works and Water Works

QuitNow Services

A community-based land and pool exercise programs for people with arthritis.

Email: quitnow@bc.lung.ca • www.quitnow.ca A free resource for all British Columbians wanting help to quit using tobacco. QuitNow includes 1) QuitNow By Phone: a confidential, free helpline that is available 24/7 and staffed by counsellors who provide support and 2) Quitnow.ca: an online quit smoking program that can greatly increase the odds of quitting by connecting individuals with others trying to quit and providing helpful tips and support tools. Does not operate out of the BC Lung Association’s office.

BC Association of Clinical Counsellors

250-595-4448

14 - 2544 Dunlevy Street, Victoria, BC V8R 5Z2 1-800-909-6303 Email: hoffice@bc-counsellors.org • www.bc-counsellors.org Responsible for regulating the standards and practices of Registered Clinical Counsellors. Lists counsellors in the area and provides referrals to Registered Clinical Counsellors.

BC Association of Optometrists (BCAO)

604-737-9907 1-888-393-2226

610 - 2525 Willow Street, Vancouver, BC V5Z 3N8 Email: info@optometrists.bc.ca • www.optometrists.bc.ca Represents Doctors of Optometry in BC. Disseminates information about the role of optometry in primary health care and offers a professional eye safety program.

BC Cancer Agency

604-877-6000

600 West 10th Avenue, Vancouver, BC V5Z 4E6 1-800-663-3333 www.bccancer.bc.ca Provides a cancer control program for residents of BC and the Yukon. Includes provincial standards for prevention, detection, diagnosis, treatment and rehabilitation, and palliative cancer care. Committed to providing access to cancer services. Has six regional cancer centres in Vancouver, Vancouver Island, the Fraser Valley, Abbotsford, and the North and the Southern Interior, as well as community cancer clinics and a network of oncology professionals to ensure the same standards of cancer care and treatment are provided to patients.

BC Dental Association

604-736-7202 1-888-396-9888

400 - 1765 West 8th Avenue, Vancouver, BC V6J 5C6 Email: info@yourdentalhealth.ca • www.yourdentalhealth.ca Provides information on dentists and dental issues to the public in BC.

Find a Dentist www.bcdental.org/Find_a_Dentist/DentistSearch.aspx Find dentists who are taking new patients. Also includes dentists who offer discounts for seniors and dentists who have payment plans.

BC Epilepsy Society

604-875-6704

2500 - 900 West 8th Avenue, Vancouver, BC V5Z 1E5 Email: info@bcepilepsy.com • www.bcepilepsy.com Provides education, advocacy, and support for those affected by epilepsy. Offers educational events, support groups, hospital outreach, as well as a newsletter, resource library, and website. Also provides seizure awareness training, funds children to attend accessible camps, awards postsecondary scholarships, and distributes information materials in various languages.

BC Lung Association

604-731-5864

2675 Oak Street, Vancouver, BC V6H 2K2 1-800-665-5864 Email: info@bc.lung.ca • www.bc.lung.ca Offers educational and community programs about respiratory diseases including asthma, COPD (including emphysema and chronic bronchitis), lung cancer, indoor and outdoor air quality, pulmonary fibrosis, sleep apnea, and other lung related conditions. A variety of print materials are available online

BC Lupus Society

604-714-5564

210 – 888 W 8th Avenue, Vancouver, BC V5Z 3Y1 1-866-585-8787 Email: info@bclupus.org • www.bclupus.org Offers education to and support for lupus patients and their families. Call for information on support groups in the Lower Mainland. An annual education symposium is held in the fall to offer information to lupus patients, family, and friends. Also publishes a quarterly newsletter.

BC Mental Health Information Line

604-669-7600

www.bcmhas.ca 1-800-661-2121 BC Mental Health and Additions Services, an agency of the Provincial Health Services Authority, provides a diverse range of mental health services to people across BC, including specialized tertiary mental health treatment services for adults and children, forensic psychiatric services, research and knowledge exchange, and mental health promotion.

HeretoHelp

310-6789

www.heretohelp.bc.ca Offers the Distress Line Network for individuals who wish to speak to a trained volunteer specialist or require support or referrals related to mental health. Services are free and no area code is needed. Available 24 hours a day.

BC Pets and Friends

604-688-1766

60 Semisch Avenue, North Vancouver, BC V7M 3H8 Email: info@petsandfriends.org • www.petsandfriends.org Promotes the comfort and companionship of animals and provides free pet visitation to long-term care facilities in the Lower Mainland. Screens dogs, cats, and rabbits for the right temperament and provides volunteers with an orientation to interact with the disabled, elderly, chronically ill, and mentally ill.

BC Podiatric Medical Association

604-985-3338

220 - 445 Mountain Highway, North Vancouver, BC V7J 2L1 Email: info@bcpodiatrists.ca • www.bcpodiatrists.ca Provides information on podiatry and acts as a fraternal membership for Podiatrists. See website for a list of podiatrists in the area and information on podiatry in BC.

BC Psychological Association (BCPA)

604-730-0501 1-800-730-0522

402 - 1177 West Broadway, Vancouver, BC V6H 1G3 Email: info@psychologists.bc.ca • www.psychologists.bc.ca Represents psychologists in BC as committed to advancing psychology and the psychological well-being of all British Columbians. Sponsors professional development and networking activities for members, publishes the BC Psychologist, and operates a province-wide referral service. Maintains relationships with government with the goal of expanding the role of Registered Psychologists in BC’s health care system and contributing to public policy.

Psychologist Referral Service

604-730-0522

Offers a referral service to find a registered psychologist in BC.

A RESOURCE FOR OLDER ADULTS

2014 2015 BC Schizophrenia Society

604-270-7841 1-888-888-0029

201 - 6011 Westminster Highway, Richmond, BC V7C 4V4 Email: bcss.prov@telus.net â&#x20AC;˘ www.bcss.org Dedicated to supporting families of people with serious mental illnesses, educating the public, raising funds for research, and advocating for better services for people with schizophrenia and other serious and persistent mental illnesses.

Family Education and Support Group

Canadian Cancer Society

604-215-5217

565 W 10th Avenue, Vancouver, BC V5Z 4J4 1-888-229-8288 Email: volunteer@bc.cancer.ca www.cancer.ca or www.cancervolunteer.ca An organization of volunteers whose mission is to eradicate cancer and to enhance the quality of life for people living with cancer. Invests in cancer research, provides reliable information on all cancers, delivers community-based support programs, and leads cancer prevention initiatives.

Provides information and support for families of individuals with a mental illness. Meets on the first and third Monday evening of each month in Vancouver. Support group also available in Richmond.

Family Education Program A free 8-10 weeks course in collaboration with Vancouver Coastal Health Authority for families of individuals with severe and persistent mental illness. Focuses on schizophrenia as well as other major psychiatric illnesses. Through the course, family members gain knowledge and skills to cope with their mentally ill relative. Cosponsored with the Canadian Mental Health Association Richmond Branch.

Family Respite Services Offers approximately 80 hours of service per year, or the equivalent in funding, to caregivers in need of respite. Open to people of all ages suffering from a mental illness and to children of a parent with a mental illness.

LOWER MAINLAND DISTRICT REGIONAL POLICE SERVICE â&#x20AC;&#x201C;

Cancer Information Service

1-888-939-3333

Email: info@cis.cancer.ca Offers current, accurate, and confidential information about cancer, treatments, community services/programs, and prevention strategies. Services are available 9:00am to 6:00pm on Monday through Friday. Also available in Cantonese and Mandarin, 6:30pm to 8:30pm on Tuesdays and Thursdays.

Support Programs Enhances the quality of life of British Columbians living with cancer. The Volunteer Driver Program provides safe and efficient rides to and from primary cancer treatment. The Breast Prosthesis & Wig Banks provide personalized fitting consultations for patients and follow-up resources as needed. To find out more about Practical and Financial Support, call the Cancer Information Service.

CONNECTED TO OUR COMMUNITIES Richmond Detachment Safe Homes, Safe Communities

For information on Richmond RCMP Community-based programs call 604-278-1212.

Royal Canadian Mounted Police

Gendarmerie royale du Canada 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Canadian Celiac Association, Vancouver Chapter

604-736-2229 1-877-736-2240

Canadian Hemochromatosis Society

360-1385 West 8th Avenue, Vancouver, BC V6H 3V9 Email: info@vancouverceliac.ca • www.vancouverceliac.ca The Canadian Celiac Association, Vancouver Chapter is a registered charity that supports members and the public with Celiac Disease (CD) or gluten intolerance. Aims to increase awareness as only 5% of those with CD are currently diagnosed. Support groups are available throughout the Lower Mainland, as well as an information line, Yahoo group and Facebook pages. Members receive a bi-monthly newsletter. Donations support research into celiac disease and support for those with the disease.

285 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: office@toomuchiron.ca • www.toomuchiron.ca Creates awareness amongst the general public and medical communities, provides information, and supports those who are affected with Hemochromatosis. The national and local office is located in Richmond with volunteer contacts located throughout the country.

Canadian Diabetes Association – Pacific Area

604-732-1331 1-800-665-6526

360 - 1385 West 8th Avenue, Vancouver, BC V6H 3V9 Email: infobc@diabetes.ca • www.diabetes.ca Leads the fight against diabetes by helping people with diabetes live healthy lives while they work to find a cure. Provides education and services, advocates on behalf of people with diabetes, and breaks ground towards a cure.

1-800-226-8464

Diabetes Resource Centre

Offers free literature regarding the prevention and management of diabetes. Cookbooks and meal planning books are available for purchase, as well as a book and DVD lending library. Open Monday to Friday, 8:30am to 4:30pm. Knowledgeable personnel maintain a toll-free information line and answer questions about diabetes, give references to community resources, and provide an information package. For information and referral in Cantonese or Mandarin, contact the Chinese Information Line at 604-732-8187 or 1-888-6668586.

1-866-266-0166

Insurance for People Living With Diabetes

www.inglegroups.com/cda/ Works with Ingle International to provide access to a wide range of insurance products and information to people living with diabetes.

Canadian Guide Dogs for the Blind (CGDB)

Medical Referral Network Helps clients find knowledgeable physicians or other health care professionals who can help them receive the best route of care for testing, diagnosis and treatment for their Hemochromatosis. Medical professionals include general medical practitioners, medical specialists, dieticians, naturopathic doctors, therapists and genetic counsellors from across Canada.

Patient Support Aims to address questions and concerns of clients who have symptoms that can be attributed to Hemochromatosis, suspect a diagnosis of Hemochromatosis, have been undiagnosed, misdiagnosed, effectively diagnosed, have family members who have recently been diagnosed, or who have been managing their Hemochromatosis for a while and have new issues.

Canadian Liver Foundation – BC/Yukon Region

Help Line Information & Referral Service

Proudly Serving the Community of Richmond

Tel: 604-241-8452 • Fax: 604-241-8493

A RESOURCE FOR OLDER ADULTS

604-707-6434 1-800-856-7266

A confidential and anonymous telephone service providing information, as well as referrals regarding viral hepatitis and all forms of liver disease. Strives to be accessible and enables callers to make informed decisions regarding their health.

604-270-2432

www.johnyapmla.bc.ca

604-707-6430 1-800-856-7266

109 - 828 West 8th Avenue, Vancouver, BC V5Z 1E2 www.liver.ca Committed to promoting liver health and to reducing the incidence and impact of all liver disease through research, education, and patient support programs.

RPO Ctrl Richmond, PO Box 26074, Richmond, BC V6Y 2B0 Email: info@guidedogs.ca • www.guidedogs.ca Aims to assist visually-impaired Canadians with their mobility by providing and training them in the use of professionally trained Guide Dogs.

John Yap, MLA Richmond-Steveston

604-279-7135 1-877-223-4766

@john_yap

johnyapsteveston

2014 2015

Q U A L I T Y

L I V I N G

F O R

A C T I V E

S E N I O R S

Your own suite with kitchenette, home-cooked meals, housekeeping services, recreational programs, emergency response and a caring community.

Studio, 1 and 2 bedroom suites available Join us for a complimentary tour, lunch or activity.

Gilmore Gardens Seniors Community 4088 Blundell Road, Richmond, BC 604 271 7222 info.gilmore@diversicare.ca gilmoregardens.com

Managed by Diversicare, awarded the BC Senior Living Association Seal of Approval and Canadaâ&#x20AC;&#x2122;s Order of Excellence, Gold Recipient for Quality 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Living with Liver Disease Programs and Workshops Email: mmansfield@liver.ca www.liver.ca/clf-chapters/locations/british-columbia/specialevents.aspx Provide patients and their family members with the opportunity to learn about liver disease and its management. Seminars are conducted by speakers in local communities that cover topics such as liver and liver disease, viral hepatitis, healthy eating, psychology and coping with illness, transplantation, and alternative therapies.

The Library Carries materials on all forms of liver disease. Provides internet access to people looking for further information about liver disease. All persons, whether they have a liver disease or are a health care provider, can access the library by becoming a library member. Books, manuals, videos, and papers are available for borrowing. Printed information from the library is also available.

Canadian MedicAlert Foundation

416-696-0267 1-800-668-1507

800 - 2005 Sheppard Avenue East, Toronto, ON M2J 5B4 Email: medinfo@medicalert.ca • www.medicalert.ca The only ID backed by a 24-hr Emergency Hotline. The Hotline saves lives by providing EMS with access to the member’s medical information in five seconds. Loved ones will be notified when the hotline is called. Founded by doctors and recommended by doctors, pharmacists, and health professionals for Canadians with a medical condition, taking medication, or have implants and devices that should be known in a medical emergency.

Canadian Mental Health Association – Richmond Branch

604-276-8834

7351 Elmbridge Way, Richmond, BC V6X 1B8 Email: info.richmond@cmha.bc.ca • www.richmond.cmha.bc.ca Mentally healthy people in a healthy society.

Bounce Back: Reclaim Your Health Email: vicki.yan@cmha.bc.ca Offers mental health support to individuals experiencing mild to moderate depression and/or anxiety. Includes a DVD video with practical tips, as well as a guided self-help program with telephone support and a Bounce Back community coach. Access to the community coach requires a doctor’s referral. For more information in Cantonese, call 1-877-318-3098.

Pathways Clubhouse Helps members recover from mental illness and reclaim their lives through an environment that focuses on the person’s strengths and talents. Creates opportunities for members to return to school, gain employment, have a place to live, connect with their families, make new friends, and create multiple successes. Provides mental health education to increase awareness and understanding.

Canadian Red Cross – BC Lower Mainland Region

604-709-6600 1-800-565-8000

3400 Lake City Way, Burnaby, BC V5A 4Y2 www.redcross.ca An international humanitarian movement working globally and locally to improve the situations of the most vulnerable. Responds to disasters, both in Canada and abroad, and provides education and training to children, youth, and adults on everything from abuse and injury prevention to global education and life-saving skills.

Health Equipment Loan Program (HELP) Help Plus

604-270-4224

101-3850 Jacombs Road, BC V6V 1Y6 Provides short-term loans (up to 6 months) of advanced medical equipment, by donation, to those recovering from surgery or injury, or living with mobility limitations. Available equipment includes hospital beds, pressure redistribution mattresses, patient lifts, specialty cushions and amputee boards. All referrals must be made through an Occupational Therapist or Physiotherapist from the hospital or Community Health Centre.

Cerebral Palsy Association of British Columbia (CPABC)

604-408-9484 1-800-663-0004

330 - 409 Granville Street, Vancouver, BC V6C 1T2 Email: info@bccerebralpalsy.com • www.bccerebralpalsy.com Raises awareness of cerebral palsy (CP) in the community, assists those living with CP to reach their maximum potential, and works to see those living with CP realize their place as equals within society.

Information Contact to learn about services, programs, and resources available. Publications on current topics related to CP are available. Runs a lending library containing books and videos on all aspects of CP for members. A quarterly newsletter, The Roundtable, provides information about CP, the Association’s activities, and news from the larger disabled community.

Chinese Mental Wellness Association of Canada

604-273-1791

250 - 5726 Minoru Boulevard, Richmond, BC V6X 2A9 Email: cmwac@live.cn • www.cmwac.ca Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services in Mandarin and Cantonese to mental health consumers and their families. Promotes mental wellness through mental health education workshops, outreach visits, counselling, training for volunteers, advocacy, family support groups, festival gatherings, and a telephone support line. Also offers referral services and networks with communities to raise public awareness of mental illness.

Depression Recovery Program Offers free monthly presentations, basic computer classes, basic English conversation classes, intensive and practical English classes, Chinese calligraphy classes, senior karaoke activities, counseling services, Yijing classes, and choir classes.

CNIB (Canadian National Institute for the Blind)

604-431-2121

1-800-563-2642 200 - 5055 Joyce Street, Vancouver, BC V5R 6B2 Email: jaishree.narsih@cnib.ca • www.cnib.ca Provides community-based support, knowledge, and a national voice to ensure Canadians who are blind or partially sighted have the confidence, skills, and opportunities to fully participate in life.

Adaptive Technology Provides training and support for accessible computer technology for people who are blind or partially sighted.

CNIB Library

1-800-268-8818

Offers one of the world’s largest specialized libraries for people with print disabilities, including titles in Braille, print-Braille, talking books, descriptive videos, newspapers, and magazines.

Counselling Provides individual or group counselling and support to help overcome the emotional and practical challenges of vision loss.

Independent Living Skills Offers training to people who are blind and partially sighted to manage the essentials of daily living, including cooking, cleaning, and communications. Emphasizes maintaining independence. 18

A RESOURCE FOR OLDER ADULTS

2014 2015 Deafblind Services Society of BC

Low Vision Services Provides professional assessments and instruction on how to maximize vision.

Orientation and Mobility Assists people who are blind or partially sighted learn to travel independently, focusing on how to move safely around the home, community, workplace, or at school.

Shop CNIB

604-431-2112

Products can be ordered online or via telephone to facilitate activities of daily living and recreation for people who are blind or partially sighted.

College of Chiropractors of BC

604-270-1332

125 - 3751 Shell Road, Richmond, BC V6X 2W2 1-866-256-1474 Email: info@bcchiro.com • www.bcchiro.com Acts as a licensing and regulatory body for chiropractic doctors.

College of Dental Surgeons of BC

604-736-3621 1-800-663-9169

500 - 1765 West 8th Avenue, Vancouver, BC V6J 5C6 Email: info@cdsbc.org • www.cdsbc.org Registers, certifies, and regulates dentists and certified dental assistants in the public interest.

College of Massage Therapists of BC

604-736-3404 1-877-321-3404

304 - 1212 West Broadway, Vancouver, BC V6H 3V1 Email: office@cmtbc.bc.ca • www.cmtbc.bc.ca Responsible for registering massage therapists. Superintends the practice of the profession and governs registrants according to the Health Professions Act, the Massage Therapist Regulations, and the Bylaws of the College.

College of Naturopathic Physicians of BC

604-688-8236

840 - 605 Robson Street, Vancouver, BC V6B 5J3 1-877-611-8236 Email: office@cnpbc.bc.ca • www.cnpbc.bc.ca Acts as the licensing and regulating college of the naturopathic physicians in BC. Provides information and investigates complaints.

College of Physicians and Surgeons of BC

604-733-7758

300 - 669 Howe Street, Vancouver, BC V6C 0B4 1-800-461-3008 www.cpsbc.ca A provincial licensing body for physicians. Programs include the maintenance of educational standards and licensure requirements, peer review of physicians and their practices, accreditation of diagnostic and non-hospital surgical facilities, review of prescribing practices, and other quality improvement activities. Establishes protocols for managing public concerns and complaints, ethical issues, and standards of physician conduct and performance.

College of Psychologists of BC

604-736-6164 1-800-665-0979

404 - 1755 West Broadway, Vancouver, BC V6J 4S5 www.collegeofpsychologists.bc.ca The regulatory body of psychology in BC. Protects the public interest by regulating the practice of psychology and monitoring the practice of practitioners. Sets the standards for practice and ensures that the public receives competent and ethical services from qualified providers.

Crohn’s and Colitis Foundation of Canada

604-230-6650

11198 84th Street, Delta, BC V4C 8E6 1-800-513-8202 Email: britishcolumbia@ccfc.ca • www.crohnsandcolitis.ca Provides free education events and materials to people with Crohn’s Disease and ulcerative colitis. Raises funds for research to find a cure for Crohn’s and Colitis.

604-553-1355 TDD: 778-371-4326

227 Sixth Street, New Westminster, BC V3L 3A5 Email: admin@deafblindservices.com • www.deafblindservices.com Provides intervention, community living, and other support services to persons who are deafblind and their families. Offers access to highquality intervention, community living resources, advocacy, and other support services to facilitate the interaction of deafblind people with their community.

Richmond Residential Homes There are two residential homes in Richmond, along with 2 Community Integration programs. Call for more information.

Garratt Wellness Centre

604-204-2007

7504 Chelsea Place, Richmond, BC V7C 3S9 Email: garrattwellnesscentre@vch.ca • www.healthyfamiliesbc.ca Offers specialized programs, education, and resources to help Richmond residents manage and improve the quality of their lives including exercise programs for those with chronic conditions, counselling groups, nutrition education, community kitchens, and health support groups.

Health & Home Care Society of BC

604-733-6614 1-888-677-6614

204 - 3077 Granville Street, Vancouver, BC V6H 3J9 Email: info@carebc.ca • www.carebc.ca Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, the Community Integration Project, and Health Promotion Services such as flu shots, and health education.

Family Respite Centre

604-327-9525

2711 East 49th Street, Vancouver, BC V6J 1S1 Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers.

Meals on Wheels

604-732-7638

Volunteers deliver meals every weekday throughout Vancouver and Richmond. Meal recipients benefit from a visit from volunteers and an informal check on their safety. Meals are delivered Monday to Friday between 11:00am and 1:00pm. For Western Meals on Wheels call 604732-7638. For Chinese Meals on Wheels call 604-733-6615.

HealthLinkBC

811

Email: HealthLinkBC@gov.bc.ca • www.healthlinkbc.ca TDD: 711 Provides 24/7 access to non-emergency health information and advice in BC via telephone, website, a wireless app, and a collection of print resources. Website offers information on health topics, symptoms, overthe-counter and prescription drugs, and the maintenance of a healthy lifestyle. Also offers a search and mapping function to help residents find health services in the community. Call to speak to a registered nurse (24/7/365), dietitian (Monday to Thursday, 8:00am to 8:00pm, and Friday, 8:00am to 5:00pm), pharmacist (9:00am to 5:00pm daily), or to find a health resource in the area. Translation services available upon request.

BC HealthGuide Handbook www.healthlinkbc.ca/servicesresources/bchealthGuidehandbook/ A self-care manual that provides information on health topics including disease prevention, home treatment, emergencies, healthy lifestyle choices, and advice on when to seek a higher level of care. Copies in French, Chinese, and Punjabi can be ordered online free of charge for BC residents. English copies no longer available online, available at local pharmacies or Service BC Centres while supplies last.

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Dietitian Services www.healthlinkbc.ca/dietitian Available online and by telephone to answer diet and nutritionrelated questions. Call toll-free in BC to speak to a registered dietitian from 9:00am to 5:00pm, Monday to Friday, or email at any time. Translation services available upon request.

HealthLinkBC Files www.healthlinkbc.ca/healthfiles/index.stm Offers fact sheets on public health and safety issues with the latest health advice. Available on the HealthLink BC website as downloadable PDF documents in English, with most topics translated into French, Chinese, Punjabi, Farsi, Spanish, and Vietnamese.

Heart and Stroke Foundation of BC & Yukon: Richmond Area Office

778-372-8052 1-888-473-4636

260 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 www.heartandstroke.ca Engaged in advocacy, public awareness, and funding research for improved understanding, prevention, and treatment of cardio/ cerebrovascular disease. Visit the local office for information and free brochures.

Hearts in Motion Walking Club Encourages people to participate in regular physical activity by walking.

Patient Family Resource Centre Located at the Richmond Hospital, the Resource Centre is a place for families and patients to get healthy heart information.

Richmond Centre Wellness Club A joint program between the Heart & Stroke Foundation and the Richmond Centre Mall providing daily early morning exercise in the form of Tai Chi.

Yuan Jyi Dance Group A joint program between the Heart & Stroke Foundation and Lansdowne Centre providing daily early morning fitness in the form of Yuan Jyi dance.

Kidney Foundation of Canada (KFOC) – BC Branch

604-736-9775 1-800-567-8112

200 - 4940 Canada Way, Burnaby, BC V5G 4K6 Email: info@kidney.bc.ca • www.kidney.bc.ca Committed to improving the of lives of people affected by kidney disease through research, education and support, access to healthcare, and increasing public awareness and commitment to advancing kidney health and organ donation. Programs include Camp for Kidney Kids, Kidney Suites (for out-of-town patients needing a longer stay in Vancouver), The Kidney Car Program, the Living Organ Donor Expense Reimbursement Program, Kidney Connect, and the Short Term Financial Assistance Program.

Kidney Connect (Peer Support Program)

604-408-2277 1-866-390-7337

Anyone touched by kidney disease and in need of someone to talk to is invited to call. People who have been diagnosed with kidney disease or whose kidneys have failed, as well as their friends, families, and loved ones can all use the service. Also there for those who are considering donating one of their kidneys. To talk by phone to someone who has experienced these situations and can provide information, telephone or visit the website.

A RESOURCE FOR OLDER ADULTS

MEFM Myalgic Encephalomyelitis and Fibromyalgia Society of BC

604-878-7707 1-888-353-6322

PO Box 462, 916 West Broadway, Vancouver, BC V5Z 1K7 Email: info@mefm.bc.ca • www.mefm.bc.ca A non-profit organization run by volunteers providing information and support for people with ME (Myalgic Encephalomyelitis, Chronic Fatigue Syndrome) and FM (Fibromyalgia).

Ministry of Health

604-660-2421

Rm 337, Parliament Buildings, Victoria, BC V8W 3C8 1-800-663-7867 Email: hlth.health@gov.bc.ca • www.gov.bc.ca/health Guides and enhances the province’s health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

BC Ambulance Service

250-953-3298

PO Box 9600 Stn Prov Govt, Victoria, BC V8M 2A5 www.bcas.ca Provides emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, they are subsidized for persons with a valid BC Care Card who are covered by MSP. Call 911 for emergencies.

Medical Services Plan (MSP)

604-683-7151

PharmaCare Plan - Fair PharmaCare

604-683-7151 1-800-663-7100

Travel Assistance Program (TAP BC)

604-683-7151

3-1, 1515 Blanshard Street, Victoria, BC V8W3C 1-800-663-7100 Email: HLTH.TAPBC@gov.bc.ca • www.health.gov.bc.ca/tapbc/ Helps with some of the transportation costs for BC residents who must travel within BC for non- emergency medical services not available in their community. Coordinated by the Ministry of Health and transportation partners who agree to waive or discount their fees. Services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel, and local transportation expenses are not included.

Minoru Fitness Centre

604-238-8004

Minoru Arenas - 7551 Minoru Gate, Richmond, BC V6Y 1R8 Email: bclarke@richmond.ca www.richmond.ca/parksrec/sports/fitness/minoru.htm Administers the Specialized Physical Activity programs. Acts as the office for the Richmond Fitness and Wellness Community Association. Programs include Healthy Back & Strong Abdominals, Osteofit for Life conducted in English and Cantonese, Strength & Stretch, TaikoFit Drumming, Yoga and Girls-only Yoga, Fit For Duty-Boot Camp, Heart & Diabetes Wellness, Active For Life, Total Body Conditioning, Zumba and (Self Defense) KravJitsu for children ages 8 to 15 and adults age 16+.

2014 2015

Everything you need to live your best life. Your neighbourhood community plaza offering friendly, personalized service, local ownership and one-stop shopping convenience.

Amron’s Gourmet Meats Awesome Nails No. 2 Bamboo Express Bank of Montreal Bellissima Fashions Ben Jones Insurance Blundell Blossoms Blundell Dental Clinic Blundell Medical Centre Blundell Return-it Centre Body Glo Tan Chocolaterie Bernard Callebaut Cobs Bread Easy Care Dry Cleaning Expert Hearing Solutions Eye Station Optical Faithful Friends Pet Food & Supplies Foot Solutions H&R Block Kins Farm Market L.A. Grill Loonie Town Liquor Town McDonald’s One Tooth Active Wear Osaka Today Persona Laser & Skin Care Centre Q2 Barbers Roundtable Pizza Seafair Jewellers Shoppers Drug Mart Silk Cuts Hair Design Starbucks Subway Super Seafood Sushi Han Thai Kitchen TD Canada Trust The Dear Animal Hospital The UPS Store Vancity

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Minoru Place Activity Centre – Hearing Clinic

604-238-8450

7660 Minoru Gate, Richmond, BC V6Y 1R9 Email: seniors@richmond.ca www.richmond.ca/parksrec/seniors/minoruplace/minoru.htm Discuss hearing concerns or arrange for free 20-minute hearing test. Runs on the third Thursday of each month from 10:00am to 12:00pm. Call to book an appointment.

Mood Disorders Association of BC (MDABC)

604-873-0103

200 - 460 Nanaimo Street, Vancouver, BC V5L 4W3 Email: info@mdabc.net • www.mdabc.net Provides support and education to individuals, their friends, and families living with a mood disorder or other mental illness. Builds awareness and understanding through education initiatives and the Lowdown Speakers Bureau. Offers family, youth and faith-based support groups, groups for Cantonese and Punjabi speakers, and a Post Traumatic Stress Disorder support group. Produces a newsletter, fact sheets, and manuals on mood disorders. A Psychiatric Urgent Care program is run through the Provincial Office three days per week, with appointments by referral only.

Multiple Sclerosis Society of Canada

604-689-3144

1501 - 4330 Kingsway, Burnaby, BC V5H 4G7 1-800-268-7582 Email: info.bc@mssociety.ca • www.mssociety.ca Strives to be a leader in finding a cure for multiple sclerosis and in enabling people affected by MS to enhance their quality of life. Provides information and support, equipment, advocacy, and education to people affected by MS.

Multiple Sclerosis Support Group Offers self-help groups in the Lower Mainland. Call for times, dates, and locations.

A RESOURCE FOR OLDER ADULTS

Muscular Dystrophy Canada

604-732-8799 1-800-366-8166

7th Floor, 1401 West Broadway, Vancouver, BC V6H 1H6 Email: infowest@muscle.ca • www.muscle.ca Supports the independence and full participation of Canadians with neuromuscular disorders. Funds research to find a cure and improve the quality of life of people with neuromuscular disorders. Assists clients to participate in the decisions that affect them and collaborates with others for social change.

OASIS (OsteoArthritis Service Integration System)

604-675-3944

120 - 6091 Gilbert Road, Richmond, BC V7C 5L9 http://oasis.vch.ca/ Designed to help people with osteoarthritis self-manage their condition and access support services at any stage of the disease. A referral from a family doctor is needed to see the assessment team, but no referral is necessary to attend an education session or to view online resources. Additional clinics at Gordon and Leslie Diamond Health Care Centre (2775 Laurel Street, Vancouver) and West Vancouver Community Centre (2121 Marine Drive, West Vancouver).

Osteoporosis Canada Vancouver West (Kerrisdale) Branch

604-731-4755 1- 800- 463- 6842

104 – 1255 West 14th Ave, Vancouver BC V6H 1P8 Email: anniehess12@hotmail.com • Website: http://www.osteoporosis.ca Osteoporosis Canada provides medically accurate information to patients, health care professionals and the public. Services to individuals with osteoporosis and the public include free publications, a bilingual toll-free information line, educational programs and referrals to self-help groups and community resources.

2014 2015 Parkinson Society BC (PSBC)

604-662-3240

1-800-668-3330 600 - 890 West Pender Street, Vancouver, BC V6C 1J9 Email: info@parkinson.bc.ca • www.parkinson.bc.ca Exists to address the consequences of Parkinson’s disease through education, community outreach, scientific research, advocacy, and public awareness. Extends support to all BC residents affected by the disease.

Parkinson Education Events Email: channa@parkinson.bc.ca Provides education events throughout BC on topics in Parkinson’s including research, treatment, care for caregivers, fall prevention, and living well with Parkinson’s. Offers workshops to healthcare professionals in private facilities, members of seniors’ groups, home care agencies, health authorities, and other services.

Parkinson’s Support Services Email: channa@parkinson.bc.ca Provides consultation in-person or by phone to individuals with Parkinson’s, caregivers, and family members. Maintains a toll-free number for resource materials and information on Parkinson’s disease, community services, health services, home care, care facilities, and other topics. Maintains a network of self-help support groups, including specialized caregiver groups.

Post Polio Awareness & Support Society of BC (PPASS)

250-655-8849

102 - 9775 4th Street, Sidney, BC V8L 2Z8 Email: ppass@ppassbc.com • www.ppassbc.com Acts as a network for those who have had polio, are affected by postpolio, and all other interested parties. Provides information and assures polio survivors that they are not alone in their struggles.

Prostate Cancer Foundation BC

604-574-4012

4 - 17918 55th Avenue, Surrey, BC V3S 6C8 Email: info@prostatecancerbc.ca • www.prostatecancerbc.ca Formed by Prostate Cancer support group members dedicated to the fight against Prostate Cancer. A non-profit organization under the Society Act devoted to promoting Prostate Cancer health and awareness, assisting support groups, supporting research on improving treatment, and finding a cure for Prostate Cancer.

Richmond Chinese Prostate Cancer Networking Group

604-836-6423

49 – 6600 Lucas Road, Richmond, BC V7C4T1 (mailing only) Email: dleung2000@gmail.com • www.richmondprostate.blogspot.ca One of the 29 Prostate Cancer Support Groups in BC. Meets on the second Thursday of every month from 6:00pm to 8:00pm at the Garratt Wellness Centre (7504 Chelsea Place, Richmond). Please drop in and talk to other men and family members who have been dealing with prostate cancer for weeks, months or even years. Focused on providing help to Chinese-speaking men, but everyone is welcome. Chinese and English interpretation will be provided for professional presentation; Mandarin, Cantonese and English will be spoken in different sharing groups.

Richmond Diabetic Support Group

604-244-7401

7660 Minoru Gate, Richmond, BC V6Y 1R9 Meets the first and third Tuesday every month at Minoru Place Activity Centre from 10:00am to 11:30am.

Richmond Kinsmen Adult Centre

604-272-3237

100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2 Email: rkadc@telus.net Offers client-specific and culturally sensitive recreational activities. Includes therapeutic exercise programs, special events, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers. Serves frail elderly, cognitively impaired, and disabled adults.

Richmond Multiple Sclerosis (MS) Support Group

604-277-5977

Email: threednana@hotmail.com Meets on the second Tuesday of every month from 1:00pm to 2:30pm in the Amenities Room of the Granville Gardens Co-op (6800 Lynus Lane) across from the Thompson Community Centre. Provides support to MS patients, their families, and caregivers. Gives information, counselling, referral services, and educational programs. Contact Mary at 604-2775977 or Pat at 604-271-6065 for more information.

Richmond Stroke Recovery Centre

604-688-3603 1-888-313-3377

c/o 8880 Williams Road, Richmond, BC V7A 1G6 Email: office@strokerecoverybc.ca • www.strokerecoverybc.ca Ensures that every stroke survivor has respect, inclusion, dignity, and support in their community. Assist stroke survivors and their caregivers to improve their quality of life. Ability to live independently is a requirement of participation. Programs include exercise, education, and support. Meets on Fridays from 11:00am to 2:00pm at the South Arm Community Centre. Bring lunch; coffee and tea provided.

SHOPPING SO GOOD YOU CAN’T RESIST! Stop in for a browse and visit us.

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RICHMOND HOSPITAL HEALTHCARE THRIFTSHOP 3731 Chatham Street, Steveston Leave a Legacy to Richmond Healthcare A Tax Receipt will be issued for your monetary donations to The Richmond Hospital/Healthcare Auxiliary 7000 Westminster Hwy., Richmond, BC V6X 1A2

COME VISIT US AT THE NEWLY RENO VATED HOSPITAL A UXILIARY GIFT SHOP AT RICHMOND GENERAL HOSPITAL

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Richmond Wellness Clinics – Healthy Options for Older Adults 55+

604-238-8450

Various Community Centres, Richmond, BC Email: seniors@richmond.ca www.richmond.ca/parksrec/seniors/citywide.htm Retired volunteer nurses are available to take your blood pressure and to discuss medications and any other health concerns you may have, all at no cost. Therapeutic touch, reflexology and Reiki sessions are available for a minimum donation of $10.00. These sessions stimulate the flow of energy throughout the body so that healing can take place naturally and the body can relax.

Seniors’ Wellness Clinic

604-233-8399

Cambie Community Centre 12360 Cambie Road, Richmond, BC V6V 0A9 Held on the second Wednesday of every month from 9:30am to 12 noon at the East Richmond Community Hall. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call for appointment times.

Seniors’ Wellness Clinic

604-718-8055

Hamilton Community Centre 5140 Smith Drive, Richmond, BC V6V 2W5 Held on the last Friday of every month from September to June at the Hamilton Community Centre. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call for appointment times.

Seniors’ Wellness Clinic Kehila Society of Richmond

604-241-9270

9711 Geal Road, Richmond, BC V7E 1R4 (Beth Tikvah Congregation) Held on the third Monday of every month from September to June at Beth Tikvah Congregation. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call for appointment times.

Richmond Wellness Clinic and Holistic Health Services

604-238-8450

Minoru Place Activity Centre 7660 Minoru Gate, Richmond, BC V6Y 1R9 Blood pressure monitoring by retired nurse volunteers along with a variety of health-related information are available the third Wednesday of every month, from 9:00am to 11:30am. Services are free of charge. Holistic health services are available in conjunction with the clinics for a minimum donation of $10.00. Call to book appointments for Reflexology, Reiki, manicures, pedicures, and more.

Seniors’ Wellness Clinic

604-718-8070

South Arm Community Centre 8880 Williams Road, Richmond, BC V7A 1G6 Volunteer health care professionals and other trained volunteers provide blood pressure checks and other health related services. Educational and community information are also provided. Massage and manicure appointments are available. Takes place from 9:30am to 12:00pm on the second Friday of every month from September until June. Seniors are welcome to drop in.

Seniors’ Wellness Clinic

604-238-8098

Steveston Japanese Canadian Cultural Centre 4111 Moncton Street, Richmond, BC V7E 3A8 Retired nurse volunteers take blood pressure, and discuss medications and any other health concerns free of charge. Holistic services available with an appointment. Runs from 9:00am to 11:00am on the first Wednesday of each month from September to June.

A RESOURCE FOR OLDER ADULTS

604-238-8429

Seniors’ Wellness Clinic

Thompson Community Centre 5151 Granville Avenue, Richmond, BC V7C 1E6 Email: aheal@richmond.ca On the fourth Thursday of each month, retired nurse volunteers can take blood pressure and discuss medications or other health concerns. Other services include manicures, pedicures, reflexology, and healing touch. Book an appointment for these services. Runs from 9:00am to 11:30am.

Seniors’ Wellness Clinic

604-238-8405

West Richmond Community Centre 9180 No. 1 Road, Richmond, BC V7E 6L5 Held on the fourth Wednesday of every month from 11:00am to 1:30pm. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call Donna at 604-238-8405 for appointment times.

Scleroderma Association of BC

604-940-9343

Box 218, Delta Main PO, Delta, BC V4K 3N7 1-888-940-9343 Email: scleroderma@telus.net • www.sclerodermabc.ca A support group for persons with this chronic, debilitating connective tissue disease and associated manifestations, such as Raynaud’s Phenomenon and Pulmonary Arterial Hypertension.

Screening Mammography Program of BC – Richmond Hospital

604-244-5505 1-800-663-9203

7000 Westminster Highway, Richmond, BC V6X 1A2 www.smpbc.ca Provides regular screening mammograms to BC women ages 40 and up. Results are mailed to patients and health care provider. Call the local number to make an appointment.

Self Management Programs

604-940-1273

210 - 4907 Chisholm Street, Ladner, BC V4K 2K6 1-866-902-3767 Email: selfmgmt@uvic.ca • www.selfmanagementbc.ca Free six-session workshops for adults experiencing health issues. Learn information and strategies to cope with physical and emotional challenges. Reference book is provided at no cost. Programs increase confidence and motivation to manage symptoms and take action toward healthier living. Pairs of leaders facilitate sessions with groups of 10 to 16 people. Workshops are offered regularly by the University of Victoria Centre on Aging, with resources from the BC Ministry of Health Services.

Chronic Disease Self-Management Program For people with any ongoing health issues. Available in English, Chinese and Punjabi.

Chronic Pain Self-Management Program For people with chronic pain.

Diabetes Self-Management Program For people with type 2 diabetes. Available in English, Chinese and Punjabi.

Online Chronic Disease Self-Management Program Email: bc@selfmanage.org • www.selfmanage.org/onlinebc For people with any ongoing health issues. Workshops take place entirely online. With up to 25 people in each workshop group, interactive sessions are posted each week for six weeks. Participants log on at their convenience two or three times a week while remaining anonymous on a secure website. Participants set their own goals and make an action plan to help them feel better.

2014 2015

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 The Heart of Richmond AIDS Society

604-277-5137

Lend an Ear

TDD: 604-736-4731

Email: vkennedy@widhh.com Operates a hearing aid loan program to assist people who are unable to afford a new hearing aid. Some of the hearing aids have been previously used and others are discontinued models.

200 - 6411 Buswell Street, Richmond, BC V6Y 2G5 Email: contact@heartofrichmond.com • www.heartofrichmond.com Provides support, counselling, and advocacy services to people living with HIV and AIDS. Offers support to their family members, partners, and friends. Also provides grocery assistance and supplementary health programs. Print material in Chinese is available.

MEDICAL EQUIPMENT AND SUPPLIES

UBC Faculty of Dentistry - Dental Clinic

ALS Society of BC - Equipment Loans

604-822-2112

2151 Wesbrook Mall, Vancouver, BC V6T 1Z3 www.dentistry.ubc.ca/dental_clinic Charges 20 to 40% less than the standard fees. Third year, fourth year, and graduate dentistry students perform the dental work. Open from September to late May and closed during winter break from the second week in December to the first working day after New Year’s. An emergency clinic is open for UBC patients during the summer and winter break.

United Ostomy Association of Canada Inc. – Vancouver Chapter

604-683-6774

PO Box 74570, 2768 West Broadway, Vancouver, BC V6K 2G4 Email: autodraw@shaw.ca • http://uoacvancouver.weebly.com Assists people who have or will have intestinal or urinary tract diversions. Provides psychological support, education services, support to the family unit, and advocacy. Promotes the services of the organization to the public and to professional communities.

Vancouver Community College – Dental Clinic

604-871-7000

250 West Pender Street, Vancouver, BC V6B 1S9 Offers dental care at a reduced fee to children and young adults aged 4 to 21. Also offers a dental hygiene program to adults at a minimum cost. Does not offer fillings or extractions. Runs from September to June. Call for information and appointments.

604-443-8500

Denture Clinic

Offers low-cost denture services, including complete and partial dentures, repairs, and relines.

Western Institute for the Deaf and Hard of Hearing

604-736-7391 1-888-736-7391 TDD: 604-736-2527

2125 West 7th Avenue, Vancouver, BC V6K 1X9 Email: info@widhh.com • www.widhh.com Provides quality programs and services in audiology, employment counselling, sign language interpreting, and communication devices for the deaf and hard of hearing. The toll-free TTY is 1-888-736-2527.

AGING WELL

1233 - 13351 Commerce Parkway, Richmond, BC V6V 2X7 Email: equipmentloan@alsbc.ca Provides equipment (ie. for mobility and communication) at no cost to ALS patients throughout BC and the Yukon.

Canadian Red Cross – Health Equipment Loan Program (HELP)

HELP AT HOME HOME SUPPORT, DAY CARE AND RESPITE

Greater Vancouver Community Services Society

A RESOURCE FOR OLDER ADULTS

604-737-4900

500 - 1212 West Broadway, Vancouver, BC V6H 3V1 Email: info@gvcss.bc.ca • www.gvcss.bc.ca Delivers care and services to support the independence and well-being of the elderly, people with disabilities, and others who require support to retain or regain health and autonomy.

Home Support

604-714-3502

Email: dhill@gvcss.bc.ca Specialized teams meet the home support needs of clients and families, including teams for Mental Health, Palliative Care, and Mandarin or Cantonese speaking clients. Services include personal care, medication management assistance, assistance with mobilization, tube feedings, blood glucose monitoring, and cleaning/laundry. Tracheotomy, palliative, respite and dementia care are also available.

Are you concerned about your own or someone else’s use of alcohol, over the counter medications, prescription drugs, illegal drugs or tobacco?

www.richmondaddictions.ca

604-270-4224

101 – 3850 Jacombs Road, Richmond, BC V6V 1Y6 www.redcross.ca Provides short-term loans of basic medical equipment, by donation, to those recovering from surgery, illness, or injury. Includes wheelchairs, walkers, crutches, and bathroom aids. A referral from a health care professional is required. Office hours are Monday to Friday from 8:30am to noon and Saturdays from 9:00am to 2:00pm. Closed on long weekends. Call to confirm equipment availability.

P R O G R A M

604.270.9220

604-278-2257 1-800-708-3228

ALL PROGRAMS ARE FREE OF CHARGE FOR RICHMOND RESIDENTS.

2014 2015 Health & Home Care Society of BC – Family Respite Centre

604-327-9525

2711 East 49th Street, Vancouver, BC V6J 1S1 Email: info@carebc.ca • www.carebc.ca Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of nursing staff, recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers.

Richmond Kinsmen Adult Centre

604-272-3237

MEALS

Gilmore Park United Church – Community Meal

604-277-5377

8060 No. 1 Road, Richmond, BC V7C 1T9 Email: gilmorepark@telus.net • www.gilmoreparkunited.org Community Meal every Thursday at 5:30pm from January to November. Offered to anyone regardless of means, social situation, or religious affiliation. Everyone is welcomed.

Health & Home Care Society of BC – Meals on Wheels

604-732-7638

204 - 3077 Granville Street, Vancouver, BC V6H 3J9 Email: info@carebc.ca • www.carebc.ca Volunteers deliver meals every weekday throughout Vancouver and Richmond. Meal recipients benefit from a visit from volunteers and an informal check on their safety. Meals are delivered Monday to Friday between 11:00am and 1:00pm. For Chinese Meals on Wheels call 604733-6615.

Japanese Community Volunteers 604-687-2172 Association (Tonari Gumi) – Meals On Wheels 101 – 42 West 8th Avenue, Vancouver, BC V5T 1X4 Email: info@tonarigumi.ca • www.tonarigumi.ca Tonari Gumi volunteer drivers deliver Japanese-style lunch boxes provided by Izumiya Japanese food market to the residents of Richmond who have become homebound as a result of physical or mental disabilities. Delivers every Tuesday. Assessments required.

Jewish Family Service Agency – Kosher Meal Delivery

604-257-5151 x. 1218

305 – 1985 West Broadway, Vancouver, BC V6J 4Y3 Email: info@jfsa.ca • www.jfsa.ca Kosher Meal Delivery delivers frozen kosher meals to people who are unable to prepare food for themselves. The cost of the meal is $11.50; subsidy may be available. Catchment area is Vancouver, and Richmond. Seniors Lunch serves a hot kosher luncheon at 12 noon on Tuesdays for Jewish seniors at Temple Sholom (57th and Cambie) for a $10 fee; clients are driven to lunch by volunteers or HandyDART.

Kehila Society of Richmond – Kosher Meals on Wheels

604-241-9270 Fax: 604-270-3644

130 - 10691 Shellbridge Way, Richmond, BC V6X 2W8 Email: Kehila@uniserve.com • www.kehilasociety.org The Kehila Society supports four synagogues in the Richmond community, a day school, social and educational opportunities and a wide range of programs and services, including wellness clinics and a Kosher Meals on Wheels program. Hosts a weekly Senior’s program inter-generational programs that bring children and seniors together, outreach, fund-raising for local needs, an annual Community Seder, etc. The Kehila Society also partner with the Jewish Seniors Alliance of Greater Vancouver, the Richmond Jewish Day School, and the Vancouver Jewish Film School.

Minoru Place Activity Centre – Minoru Place Cafeteria

604-238-8461

7660 Minoru Gate, Richmond, BC V6Y 1R9 Email: seniors@richmond.ca www.richmond.ca/parksrec/seniors/minoruplace/minoru.htm Provides hot meals and snacks at affordable prices.

Richmond Food Bank

604-271-5609

100 - 5800 Cedarbridge Way, Richmond, BC V6X 2A7 Email: info@richmondfoodbank.org • www.richmondfoodbank.org Dedicated to providing food assistance, advocacy, and related support to low-income people in Richmond. Does not solicit door-to-door or by telephone.

Grocery Distribution Provides grocery assistance to low-income families and individuals. On Tuesdays, groceries are distributed in East Richmond at the Peace Church gymnasium (11571 Daniels Road, Richmond) from 3:30pm to 5:00pm. On Wednesdays and Thursdays, groceries are distributed at the Richmond Food Bank, from 11:00am to 1:00pm. Evening distributions are every Thursday from 6:00pm to 7:00pm at the Richmond Food Bank.

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604.838.1108

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TerborgHomes.com 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Richmond Handycrew Co-operative

Email: info@handycrew.ca • www.handycrew.ca Richmond HandyCrew Cooperative (RHCC) creates work opportunities for persons with disabilities, providing training and education for specific skills such as painting, garden maintenance, minor repairs, light carpentry, catering, home maintenance, moving and more.

Special Needs Other arrangements may be made for people with special needs to receive food from the Food Bank. Call for more information

Salvation Army – Richmond Corps Weekly Free Community Lunch

604-277-2424

8280 Gilbert Road, Richmond, BC V7C 3W7 Email: richsa@telus.net • www.salvationarmyrichmond.org A free meal is offered every Thursday at 12:30pm (except during the summer months). Meals are prepared and served by volunteers. All are welcome.

St. Alban’s Anglican Church Weekly Free Community Meal

604-278-2770

7260 St. Alban’s Road, Richmond, BC V6Y 2K3 Email: office@stalbansrichmond.org • www.stalbansrichmond.org Provides a free meal on Tuesdays at 5:30pm. All are welcome. Runs September through the end of June.

PERSONAL SAFETY AND COMMUNICATION

Canadian MedicAlert Foundation

416-696-0267 1-800-668-1507

800 - 2005 Sheppard Avenue East, Toronto, ON M2J 5B4 Email: medinfo@medicalert.ca • www.medicalert.ca The only ID that’s backed by a 24-hr Emergency Hotline. The Hotline saves lives by providing EMS with access to the member’s medical information in five seconds. Loved ones will be notified when the hotline is called. Founded by doctors and recommended by doctors, pharmacists, and health professionals for Canadians with a medical condition, taking medication, or have implants and devices that should be known in a medical emergency.

St. John Ambulance – Richmond

604-207-2032 1-866-321-2651

120 - 6851 Elmbridge Way, Richmond, BC V7C4N1 Email: richmond@bc.sja.ca •www.sja.ca/bc Enables the community to improve their health, safety, and quality of life by providing first aid training and community patient care services. Also carries a wide variety of first aid kits, AED, equipment and supplies that exceed government and industry standards. The kits enable individuals to handle accidents and injuries at home, work and play. Please contact for more information about courses, first aid kits and supplies.

Philips Lifeline (Formerly Providence Lifeline) 416-445-3387 Email: referral@lifeline.ca • www.lifeline.ca 1-800-543-3546 In partnership with Providence Health Care and Vancouver Coastal Health, Lifeline is an easy-to-use medical alert service that enables individuals to summon help any time without having to speak. Simply press the Personal Help Button and a trained Personal Response Centre Associate will ensure quick assistance. Trusted by hospitals, doctors and professional caregivers and provides peace of mind and safety. Serves all of Vancouver, Richmond, North Vancouver, and West Vancouver.

HOME REPAIRS

Richmond Society for Community Living

604-279-7040

170 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@rscl.org • www.rscl.org Committed to the provision of services for individuals with developmental disabilities. Fundamental is the belief that each individual has the right to services which will enable him or her to participate, to the greatest extent possible, in the same activities of everyday life as a non-disabled peer.

604-241-4113

Nutritious Recipe Demonstrations Provides demonstrations of recipes based on seasonal vegetables and staple foods that are available at the Food Bank during distribution times.

A RESOURCE FOR OLDER ADULTS

Senior Citizens’ Repair Service

604-529-1100

105 - 1658 Foster’s Way • Richmond, BC V3M 6S6 Makes repairs and renovations around the house for seniors and people with disabilities. Assists with plumbing, electrical, tiling, carpentry, painting, handyperson jobs, furnace cleaning, and gas fireplace cleaning. Serves the Greater Vancouver area at $30/hour for labour and $35 for travel time. Call for an estimate. Hours are 9am to 12 noon Monday to Friday.

Volunteer Richmond Information Services – Richmond Better at Home – Light Housekeeping

604-279-7021

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: betterathome@volunteerrichmond.ca This service, offered in partnership with Nurse Next Door, helps seniors with house cleaning tasks that they are not able to manage themselves, with an aim to maintaining their independency at home. There is a fee for the service, with subsidies available for low-income clients.

VOLUNTEER ASSISTANCE

Volunteer Richmond Information Services – Seniors Information & Referral

604-279-7020

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@volunteerrichmond.ca • www.volunteerrichmond.ca Trained volunteers provide free information and referral regarding community services for seniors ages 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is accessible in a variety of language depending on the availability of volunteers. The Seniors Information Line is available to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604279-7020, 9am to 4pm, Monday-Friday. Appointments are available at the Volunteer Richmond office (Caring Place, 190-7000 Minoru Boulevard) and at the South Arm United Church (11051 No. 3 Road). To make an appointment, you must first contact the Volunteer Richmond office.

SHOPPING SERVICES

Volunteer Richmond Information Services – Volunteer Shopping Program

604-279-7020

190 – 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@volunteerrichmond.ca • www.volunteerrichmond.ca Works in partnership with Vancouver Coastal Health Richmond to provide shopping assistance for seniors and others with chronic health problems. The Shop-by-Phone service is for those who cannot shop for their groceries. Assist Continuing Health clients with group shopping or in-person shopping.

FINANCIAL AND TAX SERVICES Canada Revenue Agency

1-800-267-6999

www.cra-arc.gc.ca TDD: 1-800-665-0354 Administers tax laws for the Government of Canada and for most provinces and territories. Looks after social and economic benefit and incentive programs delivered through the tax system. See website for programs offered to aboriginal people, people with disabilities, families, and individuals.

2014 2015 Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit

1-800-959-1953

A tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST that they pay.

Individual Income Tax Enquiries

1-800-959-8281

Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday (except holidays) from 8:15am to 5:00pm. Provides tax information on individuals and trusts, including personal income tax returns, installments, RRSPs, and the Working Income Tax Benefit.

Surrey Tax Services Office

1-800-959-8281 TDD: 1-800-665-0354

9755 King George Boulevard, Surrey, BC V3T 5E1 This is the mailing address for income tax returns and to apply for GST/HST credit. Office hours are Mondays to Fridays, 8:15am to 5:00pm. Call for an appointment.

Financial Assistance for Seniors (Government Programs)

1-800-622-6232

TDD: 1-800-926-9105

www.canadabenefits.gc.ca Offers financial assistance programs and benefits for seniors from the governments of Canada and BC. Visit website for information and application forms.

1-800-277-9914 TDD: 1-800-255-4786

Allowance

PO Box 1177, Station CSC Victoria V8W 2V2 A monthly benefit for low-income seniors whose spouse or commonlaw partner is eligible for, or currently receiving, the Old Age Security pension and the Guaranteed Income Supplement. Delivered by Service Canada on behalf of Human Resources and Skills Development Canada. See website for eligibility and how to apply.

Allowance for the Survivor

1-800-277-9914 TDD: 1-800-255-4786

Provides a monthly non-taxable benefit to low-income widowed spouses who are not yet eligible for the Old Age Security pension. Delivered by Service Canada on behalf of Human Resources and Skills Development Canada.

Assisted Living

250-952-1369

2-2, 1515 Blanshard Street, Victoria, BC V8W 3C8 1-866-714-3378 Email: info@alregistrar.bc.ca â&#x20AC;˘ www.health.gov.bc.ca/assisted/ Provides housing, hospitality services, and assistance services for adults who can live independently but require regular assistance with daily activities, usually because of age, illness or disabilities.

1-866-866-0800

Bus Pass Program

PO Box 9985 Stn Prov Govt, Victoria, BC V8W 9R6 Email: HSDBUSPA@gov.bc.ca www.sd.gov.bc.ca/programs/bus-pass.html Offers a low cost, annual bus pass for any scheduled BC Transit or Translink routes. Available to low-income seniors and provincial persons with disabilities clients. To be eligible, one must be: receiving Federal Old Age Security and Guaranteed Income Supplement or receiving Spouseâ&#x20AC;&#x2122;s Allowance to Old Age Security, over 65 years of age (would qualify for OAS and GIS except having less than 10 years residency in Canada), receiving Income Assistance, or receiving Income Assistance for persons with disabilities. The bus pass is provided for a fee of $45 per year and is valid for one calendar year.

Canada Pension Plan - CPP

1-800-277-9914 TDD: 1-800-255-4786

PO Box 1177 Station CSC, Victoria, BC V8W 2V2 Provides a monthly taxable benefit to retired contributors. Delivered by Service Canada on behalf of Human Resources and Skills Development Canada.

Canadian Government Annuities (CGA)

1-800-561-7922

PO Box 12,000, Bathurst, NB E2A 4T6 Administers contracts on behalf of individuals who have contributed towards the purchase of an annuity either on their own or through their employers as part of a pension plan.

604-683-7151 1-800-663-7100

Fair Pharmacare

PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2 Provides financial assistance to BC residents for eligible prescription drugs and medical supplies based on their net income. There is no charge to register and there are no premiums to pay. Coverage begins immediately if registration is done by phone or online.

Guaranteed Income Supplement - GIS

1-800-277-9914

TDD: 1-800-255-4786 PO Box 1177, Station CSC, Victoria, BC V8W 2V2 Provides a monthly non-taxable benefit to low-income Old Age Security recipients living in Canada.

Independent Living BC

604-433-1711

1701 - 4555 Kingsway, Burnaby, BC V5H 4V8 1-866-465-6873 Email: webeditor@bchousing.org www.bchousing.org/Initiatives/Creating/ILBC Helps seniors and persons with disabilities live independently in affordable, self-contained housing. Bridges the gap between home care and residential care for those who need some assistance, but do not want or need 24-hour professional nursing care. Offers accommodation, hospitality services, and personal care services.

A grassroots organization run by & for people with disabilities Supports Independent Living (IL) Provides specialized information on relevant resources Skills Development, Recreation, Employment & Education Accessible Parking Permit for Persons with Disabilities

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 1-800-454-8731

International Benefits

Service Canada, Ottawa, ON K1A 0L4 TDD: 1-800-255-4786 Provides retirement, disability, or survivor benefits to eligible individuals who have lived or worked in another country, or the surviving spouse, common-law partner, or children of eligible individuals who have lived or worked in another country.

604-683-7151 1-800-663-7100

Medical Services Plan (MSP) Premium Assistance

Provides low-income individuals with subsidies that cover the full or partial cost of BC’s Medical Services Plan. Available to Canadian citizens or holders of permanent resident status who have held that status and been resident in Canada for the past 12 consecutive months. There are two premium assistances: regular premium assistance and temporary premium assistance.

1-800-277-9914 TDD: 1-800-255-4786

Old Age Security - OAS

PO Box 1177 Station CSC, Victoria, BC V8W 2V2 A monthly benefit available to Canadians 65 years of age or older who meet the Canadian legal status and residence requirements. Delivered by Service Canada on behalf of Human Resources and Skills Development Canada. Please apply to receive benefits.

Property Tax Deferment Program

604-660-2421 1-800-663-7867

PO Box 9475, Stn Prov Govt, Victoria, BC V8W 9W6 Email: TaxDeferment@gov.bc.ca Assists qualifying homeowners in BC in paying the annual property taxes on their principal residences. The programs are: the Regular Program for property owners who are 55 years or older, a surviving spouse or a person with disabilities as defined by regulation, and the Family with Children Program for property owners financially supporting a child who is under the age of 18.

Senior’s Supplement (Province of BC)

1-866-866-0800

BO Prov 9950 Stn Prov Govt, Victoria, BC V8W 9R3 A monthly payment that ensures a conditionally guaranteed income level for BC residents receiving federal Old Age Security and Guaranteed Income Supplement or federal Allowances. If the income level of an eligible senior falls below the level guaranteed by the province, the supplement makes up the difference. The maximum monthly supplement will be $49.30 for single seniors and $120.50 for senior couples and is paid automatically to eligible recipients.

Shelter Aid For Elderly Renters (SAFER)

Service Canada Centre (Richmond)

Compassionate Care Benefits www.servicecanada.gc.ca/eng/ei/faq/faq_compassionate_care_ individuals.shtml May be paid, for up to six weeks, to those who must be absent from work to provide care or support to a family member who is at risk of dying within 26 weeks. Individuals must show that their regular weekly earnings have decreased by more than 40% and have accumulated more than 600 insured hours in the last 52 weeks or since the start of their claim. See online for definitions, forms, and application processing times.

Employment Insurance (EI) www.servicecanada.gc.ca/eng/sc/ei/index.shtml Provides temporary income support to those who are between jobs, cannot work for reasons of sickness, childbirth, or parenting, or who are providing care or support to a family member who is gravely ill with a significant risk of death.

Ministry of Social Development – Richmond Employment and Assistance Centre

2 FOR 1

ADMISSION WITH YOUR SENIORS DIRECTORY!

WORLD SINGS CHRISTMAS December 13, 7:30 pm December 14, 3:00 pm Gilmore Park United Church

604-660-2421 1-866-866-0800

100 - 5760 Minoru Boulevard, Richmond, BC V6X 2A9 Email: EnquiryBC@gov.bc.ca • www.gov.bc.ca/hsd Focuses on the customer by transforming the delivery of services, using effective and outcome-based practices, and working in collaboration with ministries, other levels of government and business, community and service organizations so BC residents can achieve their social and economic potential.

Brigid B r Coult, Chorus Conductor • James Malmberg, Orchestra Conductor November 22, 7:30 pm Richmond Pentecostal Church

604-273-6431 1-800-622-6232 TDD: 1-800-926-9105

350 - 5611 Cooney Road, Richmond, BC V6X 3J6 Services offered by this branch include disability benefits, employment insurance, labour market information and social insurance number applications. For job searches, see www.jobbank.gc.ca. Open Monday to Friday, 8:30am to 4:00pm.

Richmond Orchestra & Chorus R FROM RUSSIA WITH LOVE

604-433-2218

101 – 4555 Kingsway, Burnaby, BC V5H 4V8 1-800-257-7756 www.bchousing.org/Initiatives/Providing/SAFER Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes. Provides subsidies to more than 16,000 senior households renting apartments in the private market, including singles, couples and people sharing a unit.

Concert Season 2014/2015

RISING STARS February 21, 7:30 pm Richmond Pentecostal Church

MISSA GAIA

BEETHOVEN’S SIXTH May 2, 7:30 pm Richmond Pentecostal Church

OPERATIC GEMS

June 6, 7:30 pm March 14, 7:30 pm Fraserview Mennonite Brethren Church Fraserview Mennonite Brethren Church featuring the ROCA Orchestra featuring the ROCA Chorus

FULL SEASON PACKAGE (6 CONCERTS): ADULTS $90 SENIOR/STUDENT $75 • ORCHESTRA SEASON PACKAGE (4 CONCERTS): ADULTS $60 SENIOR/STUDENT $50 • CHORUS SEASON PACKAGE (3 CONCERTS): ADULTS $45 SENIOR/STUDENT $37.50 • TICKETS AVAILABLE AT THE DOOR OR IN ADVANCE AT LONG & MCQUADE, 6760 NO. 3 RD., RMD., 604-270-3622 OR AT THE ROCA OFFICE, 604-276-2747 OR ONLINE AT WWW.ROCA.CA FOR MORE INFO EMAIL ROCA@ROCA.CA OR VISIT WWW.ROCA.CA

A RESOURCE FOR OLDER ADULTS

2014 2015

Richmond Funeral Home: a special place to remember You are unique. Your loved ones are unique. So at your time of need or when planning ahead, rely on our specialists to provide everything you need to create a one-of-a-kind remembrance.

Call us today for a FREE Planning Kit

604-273-3748

richmondfuneral.ca

Richmond Funeral Home by Arbor Memorial

8420 Cambie Road, Richmond Arbor Memorial Inc.

Family Proudly 2014/2015 RICHMOND S E NOwned. IORS D I R E C TCanadian. ORY 31

2014 2015 BC Employment and Assistance www.hsd.gov.bc.ca/bcea.htm Assists BC residents by moving them from income assistance to employment, and providing income assistance to those who are unable to fully participate in the workforce. People with disabilities who can work are supported by specialized employment programs. Applicants are expected to look for work before they receive assistance and people receiving income assistance are expected to complete an Employment Plan, seek work, and participate in employment programs.

Employment Program for Persons with Disabilities (EPPD) www.gov.bc.ca/meia/online_resource/employment_strategy_for_ persons_with_disabilities/ Provides specialized services to help individuals with disabilities participate in their communities, pursue their employment goals, increase their self-reliance, and build skills and experience to achieve their economic and social potential to the fullest extent possible.

Self Serve Assessment and Application Tool www.weborientation.gov.bc.ca For those who are considering applying for BC Employment and Income Assistance. Learn about the process of applying for income assistance and the eligibility requirements. Offers a rough estimate of how much assistance you might be eligible for each month.

Ministry of Finance

250-387-3751

PO BOX 9417 Stn Prov Govt, Victoria, BC V8W 9V1 www.gov.bc.ca/fin/ Provides fiscal policies and regulatory frameworks to support a strong provincial economy and the sustainable delivery of services to British Columbians.

Fuel Tax Refund Program for Persons with Disabilities

1-877-388-4440

PO Box 9628 Stn Prov Govt, Victoria, BC V8W 9N6 Email: CTBTaxQuestions@gov.bc.ca www.sbr.gov.bc.ca/business/Consumer_Taxes/MotorFuelTax_ CarbonTax/mft_ct.htm Persons with certain physical disabilities are eligible for a refund of motor fuel tax. The maximum allowable refund per year is $500. To be eligible, the applicant must be at least 16 years old, a registered owner or lease of a motor vehicle and must a person with disabilities as defined in the Motor Fuel Tax Act. Visit the website to apply.

Home Owner Grants

250-356-8904

PO Box 9991 Stn Prov Govt, Victoria, BC V8W 9R7 1-888-355-2700 Email: hogadmin@gov.bc.ca www.sbr.gov.bc.ca/individuals/Property_Taxes/Home_Owner_Grant/ hog.htm Reduces the cost of residential property tax. Applies to taxes paid by BC residents to their municipality or to the Surveyor of Taxes for rural areas. Available to Canadian citizens or holder of permanent residency status, who live in BC, and occupy the home as their principal residence. Also available to some low-income individuals and veterans who may not have qualified previously. Visit the website to apply.

Property Tax Deferment Program

604-660-2421

1-800-663-7867 PO Box 9475 Stn Prov Govt, Victoria , BC V8W 9W6 Email: TaxDeferment@gov.bc.ca www.sbr.gov.bc.ca/individuals/Property_Taxes/Property_Tax_ Deferment/ptd.htm A low-interest loan program that assists qualifying homeowners in BC in paying the annual property taxes on their principal residences. There are two programs: the Regular Program and the Family with Children Program. Visit the website to apply. 32

A RESOURCE FOR OLDER ADULTS

Chinese Cultural Centre of Greater Vancouver – Income Tax Clinic

604-658-8850

50 East Pender Street, Vancouver, BC V6A 3V6 Email: hq@cccvan.com • www.cccvan.com For seniors and low-income individuals. Held every year during tax season in March and April. Sign up in early February. Service in Chinese and English. There is no fee for this service, but donations are accepted. Please call for dates and times.

Minoru Place Activity Centre – Income Tax Clinic

604-238-8450

7660 Minoru Gate, Richmond, BC V6Y 1R9 Email: seniors@richmond.ca www.richmond.ca/parksrec/seniors/minoruplace/minoru.htm Provides free income tax appointments during March and April for those aged 55 or older with an annual income of $30,000 or less. Volunteers who help complete income tax forms are trained by the Revenue Canada volunteer income tax program.

Richmond Multicultural Community Services – Income Tax Clinics

604-279-7160

210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: rmcs@rmcs.bc.ca • www.rmcs.bc.ca Services are provided by trained volunteers to families, seniors, newcomers, and low-income individuals. Runs from March to April.

GOVERNMENT LISTINGS MUNICIPAL GOVERNMENT

City of Richmond

604-276-4000

6911 No. 3 Road, Richmond, BC V6Y 2C1 Email: infocentre@richmond.ca • www.richmond.ca Carries out Richmond’s emergency programs, archives, garbage and recycling programs, compost demonstration garden, leisure services, special needs services, and economic development programs.

604-276-4123

Mayor’s Office Email: mayorandcouncillors@richmond.ca www.richmond.ca/contact/departments/council.htm Richmond’s mayor is Malcolm Brodie.

Richmond Fire - Rescue

604-278-5131

6960 Gilbert Road (until December 2014), Richmond, BC 6931 Granville Street (after December 2014), Richmond, BC Email: fire@richmond.ca • www.richmond.ca/fire Provides Emergency Fire and Rescue Services; Fire and Life Safety Education; and Fire Inspection Services. Works in partnership with other primary emergency 9-1-1 service providers. Believes in delivering services through an approach that balances prevention, education and emergency response.

Richmond Seniors Advisory Committee (RSAC)

604-276-4390

6911 No. 3 Rd., Richmond, BC V6Y 2C1 Email: Sean Davies at sdavies@richmond.ca Considers and evaluates issues referred by City Council, initiates studies on matters of concern to seniors, and makes recommendations to the Council. Acts as a resource and provides advice on issues regarding Richmond seniors.

2014 2015 PROVINCIAL GOVERNMENT

FEDERAL GOVERNMENT

BC Vital Statistics Agency

604-660-2937 1-888-876-1633

250 - 605 Robson Street, Vancouver, BC V6B 5J3 www.vs.gov.bc.ca Provides information to help register and order certificates for birth, death, or marriage. Website provides information on services such as legal change of name, adoptions, genealogical services, and search of wills and registry. Certificates can be ordered online or by calling the tollfree number.

Ministry of Community, Sport and Cultural Development

250-356-9005

PO Box 9820 Stn Prov Govt, Victoria, BC V8W 9W3 www.cscd.gov.bc.ca/sport Provincial government funding for sport is generally targeted to province-wide sport and multi-sport organizations. To find out about Richmond sport clubs, visit www.sportbc.com. Many sport and recreation organizations also have programs that have free, assistance with or reduced fees for low-income families. Community clubs seeking funding may be eligible for gaming revenues. For more information or to apply, visit www.gaming.gov.bc.ca.

MLA for Richmond – Steveston: John Yap

604-241-8452

115 - 4011 Bayview Street, Richmond, BC V7E 0A4 Email: john.yap.mla@leg.bc.ca • www.johnyapmla.bc.ca

MLA for Richmond Centre: Honourable Teresa Wat

604-775-0754

300 – 8120 Granville Avenue, Richmond, BC V6Y 1P3 Email: teresa.wat.mla@leg.bc.ca • www.teresawat.ca Honourable Teresa Wat is also Minister of International Trade and Minister Responsible for Asia Pacific Strategy and Multiculturalism.

MLA for Richmond East: Linda Reid

604-775-0891

130 - 8040 Garden City Road, Richmond, BC V6Y 2N9 Email: linda.reid.mla@leg.bc.ca • www.lindareidmla.bc.ca

Service BC

604-660-2421 1-800-663-7867 TDD: 604-775-0303

Email: SDOWebmaster@gov.bc.ca • www.servicebc.gov.bc.ca Provides information on government services and BC. Delivers programs and services to residents, businesses and visitors in person, online, and over the phone. Operates a call centre that provides toll-free access to basic government information on behalf of ministries, Crown Corporation, and public agencies. Hours of operation are 7:30am to 5:00pm, Monday through Friday.

Government of Canada - Information 1-800-622-6232 Service Canada TDD: 1-800-926-9105 Ottawa, ON K1A 0J9 •www.canada.ca Provides the primary telephone access point for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada. Bilingual information officers answer questions and direct callers to experts in government departments. Officers are available Monday to Friday, 8:00am to 8:00pm, EST.

MP for Delta & Richmond East: Hon. Kerry-Lynne D. Findlay

604-940-8040

202 - 5000 Bridge Street, Delta, BC V4K 2K4 Email: Kerry-Lynne.Findlay@parl.gc.ca • www.kerrylynnefindlaymp.ca Contact Ms. Findlay at her local constituency office or write to her, postage free, at Room 650 La Promenade, House of Commons, Ottawa, ON K1A 0A6. For more information on the House of Commons, see www.parl.gc.ca.

MP for Richmond: Hon. Alice Wong

604-775-5790

360 - 5951 No. 3 Road, Richmond, BC V6X 2E3 1-877-775-5790 Email: alice.wong@parl.gc.ca • www.alicewong.ca Contact Ms. Wong at her local constituency office or write to her, postage free, at Room 112 House of Commons, Ottawa, ON K1A 0A6. For more information on the House of Commons, see www.parl.gc.ca.

Richmond Passport Office

1-800-567-6868 TDD: 1-866-255-7655

310 - 5611 Cooney Road Richmond, BC V6X 3J6 www.ppt.gc.ca Offers English services only. Office hours are from 8:30am to 5:30pm, Monday to Friday. Passport pickup service is not available. Passports are mailed to the applicant. Website provides instructions on how to fill out application forms for Canadians and Non-Canadians. Questions regarding certificates of identity and travel documents should be directed to the service location in Gatineau, Quebec.

Veterans Affairs Canada

1-866-522-2122

900 - 605 Robson Street, Vancouver, BC V6B 5G4 Email: information@vac-acc.gc.ca • www.vac-acc.gc.ca Provides disability pensions, economic support, allowances, and health care benefits to qualified veterans and certain civilians, as well as to their dependants or survivors. Call for counselling or information about the benefits available and eligibility requirements.

CRISIS LINES • NOVA TRANSITION HOUSE • COUNSELING OUTREACH & ADVOCACY • COMMUNITY ENGAGEMENT ALL SERVICES ARE FREE AND CONFIDENTIAL

WWW.CHIMOSERVICES.COM • 604.279.7077

CRISIS, TRANSITION, EDUCATION

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 TRANSPORTATION SERVICES Bus Pass Program

Minoru Place Activity Centre – Community Leisure Transportation 1-866-866-0800

PO Box 9985 Stn Prov Govt, Victoria, BC V8W 9R6 Email: HSDBUSPA@gov.bc.ca • www.mhr.gov.bc.ca/programs An annual pass for public transit systems available to eligible persons. Applicants must apply every year and the cost is $45 annually. Individuals may purchase the pass if they are: (1) Receiving Federal Guaranteed Income Supplement, or the Federal Allowance, or the Allowance for the Survivor, (2) Ineligible for the benefits listed above because they have not lived in Canada for 10 years, (3) Age 60 - 64 and receiving Income Assistance, or (4) Age 18 64 and receiving Persons with Disability assistance from the Ministry of Social Development and Social Innovation, (5) Age 18 - 64, living on a First Nations reserve and receiving disability assistance from the band office, or (6) Age 60 - 64, living on a First Nations reserve and receiving assistance from the band office. This is a program of the BC Ministry of Social Development and Social Innovation. Call or email for more information.

Freemasons Volunteer Driver Program

604-872-2034

2576 Ash Street, Vancouver, BC V5Z 2Z4 A free transportation service available for people diagnosed with cancer, to and from treatments only. Call 24 hours in advance to arrange for transportation. Hours are 7:00am to 5:00pm, Monday to Friday. Service is available in Richmond, Vancouver, Burnaby, and New Westminster.

Insurance Corporation of British Columbia (ICBC) – Richmond

604-661-2800 1-800-663-3051

151 West Esplanade • North Vancouver, BC V7M 3H9 www.icbc.com Provides universal auto insurance for motorists in BC. Also responsible for driver licensing, and vehicle licensing, and registration.

Disability Discount

604-661-2800 1-800-663-3051

www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx Persons with disabilities may qualify for a 25% discount on Basic Autoplan. Applicants must be qualified for the BC government Fuel Tax Refund Program for Persons with Disabilities. Visit the website for more information.

Seniors’ Discount

604-661-2800 1-800-663-3051

www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx Individuals who are 65 or older and drive their vehicle for pleasure use only may be eligible for a 25% discount on Basic Autoplan. Both the vehicle owner and the principal operator must be 65 or older to qualify and the rate class may need to be changed. Speak to an Autoplan broker for more information.

Jack Bell Foundation

604-879-7433

700 West 57th Avenue, Vancouver, BC V6P 1S1 1-888-380-7433 Email: info@thejackbellfoundation.org • www.thejackbellfoundation.org Runs Canada’s only large-scale public ride-sharing program. Operates over 100 vehicles in its public fleet and facilitates ride-sharing using an online database.

Ride-Share Program

604-661-2800

Email: info@ride-share.com • www.ride-share.com 1-800-663-3051 Individuals who are 65 or older and drive their vehicle for pleasure use only may be eligible for a 25% discount on Basic Autoplan. Both the vehicle owner and the principal operator must be 65 or older to qualify and the rate class may need to be changed. Speak to an Autoplan broker for more information.

A RESOURCE FOR OLDER ADULTS

604-238-8456

7660 Minoru Gate, Richmond, BC V6Y 1R9 Email: egoroztieta@richmond.ca The Community Leisure Transportation (CLT) program provides an affordable transportation option for community organizations. Offering a fleet of buses accommodating 16 to 22 passengers, the service ensures access to seniors, youth, persons with disabilities and all other Richmond residents to programs, services and special events offered in the community. For community groups bookings only.

Volunteer Richmond Information Services – Richmond Better at Home – Transportation

604-279-7021

Email: betterathome@volunteerrichmond.ca Screened volunteer drivers transport clients to and from medical appointments, recreational activities community events, and more. While the service primarily operates within Richmond, drivers can also take clients to medical appointments in Vancouver. There is a fee for each ride, with subsidies available for low-income clients.

Social Planning and Research Council of British Columbia (SPARC BC)

604-718-8520 1-888-718-7794

4445 Norfolk Street, Burnaby, BC V5G 0A7 Email: info@sparc.bc.ca • www.sparc.bc.ca Works with communities to build a just and healthy society. Experienced in research, advocacy, and social policy in areas of income security, accessibility, and community development. Offers connections to other social planning organizations in BC, knowledge of community development issues, and strategies for building successful relationships with local governments and non-profit organizations.

Parking Permit Program for People with Disabilities

604-718-7744 1-888-718-7794

Email: permits@sparc.bc.ca Issues parking permits for people with disabilities in BC. Visit website for online application form.

TransLink

604-453-4490

1600 - 4720 Kingsway, Burnaby, BC V5H 4N2 www.translink.ca Acts as Metro Vancouver’s regional transportation authority. Responsible for regional transit, cycling, and commuting options as well as AirCare and Intelligent Transportation System programs. Committed to creating a transportation system for a sustainable region. Shares responsibility for the Major Road Network (MRN) and regional cycling with municipalities in Metro Vancouver.

HandyCard

778-452-2860

700 – 287 Nelson’s Court, New Westminster, BC V3L 0E7 Email: accesstransit.registration@coastmountainbus.com www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx Allows people with a permanent physical or cognitive disability to travel at concession rates on most public transit. Attendants who help HandyCard holders can travel free. With a HandyCard, Taxi Saver coupons can be purchased, which offer reduced rates for taxi rides. HandyCards cannot be used on HandyDART transit trips. Application forms are available online.

HandyDART

604-575-6600

700 – 287 Nelson’s Court, New Westminster, BC V3L0E7 Email: accesstransit.registration@coastmountainbus.com www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyDART.aspx A door-to-door shared-ride service that uses specially-equipped vehicles designed to carry passengers with physical or cognitive disabilities who need assistance to use public transit. Registration is required. To register, phone the office or visit the website for an application form. Offers two types of trips: subscription and casual.

2014 2015

Richmond’s community shopping centre.

Lansdowne Centre is proud to serve the Richmond community with 120+ shops & services, ample parking and frequent community and cultural events. Lansdowne Centre: unique stores, great people.

5300 No. 3 Road in Richmond • Lansdowne Canada Line Station lansdowne-centre.com 604 270• Customer 1344 Service: 604-270-1344 Find us at lansdowne-centre.com and on Facebook & Twitter. in Richmond Lansdowne Canada Line Station 5300 No. 3 Road & Alderbridge

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Lost & Found

604-953-3334

Stadium Sky Train Station, 590 Beatty Street Vancouver, BC V6B 2L3 www.translink.ca/en/Customer-Service/Lost-and-Found.aspx Open Monday to Friday, from 8:30am to 5:00pm. Visit the website to report a lost item.

778-452-2860

Taxi Saver

www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx A supplementary service to HandyDART available for people with permanent disabilities who have a HandyCard.

Transit Information

604-953-3333

www.translink.ca Call for bus, SeaBus, and SkyTrain fares, routes, and schedules. Available seven days a week, between 6:30am and 11:30pm. Website provides a trip planner and transit maps.

HOUSING AND ACCOMMODATION Vancouver Coastal Health - Richmond – Home Health Long Term Care Facilities

604-278-3361

www.vch.ca Offers 24-hour care and supervision by a team of health professionals for adults who can no longer live independently. To be admitted, a person must meet the criteria for complex care. The waiting period is approximately six months. There are five complex care homes in Richmond.

Courtyard Gardens 604-273-1225 – Assisted Living and Complex Care Residence 7051 Moffat Road, Richmond, BC V6Y 3W2 Email: info.cyg@diversicare.ca • www.courtyardgardens.ca Assisted Living Apartments include 107 apartments, 66 of which are subsidized program by the Vancouver Coastal Health Authority. For more information about the subsidized apartments and eligibility, contact Richmond Health Services at 604-278-3361. Also offers a furnished Respite/Vacation Suite for private pay. The Enhanced Assisted Living Residence offers 31 Complex Care private pay suites, including 24-hour nursing care.

Fraserview Intermediate Care Lodge

604-244-5300

Minoru Residence

6111 Minoru Boulevard, Richmond, BC V6Y 1Y4 Email: feedback@vch.ca www.vch.ca/find_locations/find_locations/?&site_id=107 Provides 24-hour professional nursing care, together with regular medical supervision for individuals who have a high level of need for care. Houses 250 beds with 239 extended care beds, 10 Transitional Care Unit beds, and 1 respite bed.

Seniors Real Estate Specialists® Martin Dash and Carmen McCracken of RE/MAX Westcoast are specially qualified to address the real estate needs of older individuals in our community.

Official Designation

Team Dash brings knowledge, experience and compassion when addressing and dealing with seniors’ issues and are proud to hold the SRES® designation awarded by the National Association of REALTORS®. Helping seniors and their families move forward with later-in-life real estate services.

This communication is not intended to cause or induce breach of an existing Brokerage Agreement or Buyer Agency Contract.

A RESOURCE FOR OLDER ADULTS

604-274-3510

9580 Williams Road, Richmond, BC V7A 1H2 Email: recreation@fraserviewcare.com Provides 24-hour daily care and supervision by health care professionals for adults who are unable to care for themselves. There are regular outings and an active Resident Family Council. To live in this care home, apply directly to Fraserview or be referred by Richmond Health Services Home Health at 604-278-3361.

2014 2015 Pinegrove Place

604-278-1296

11331 Mellis Drive, Richmond, BC V6X 1L8 Provides residential care with 75 beds, which include a Special Care Unit. Programs are designed to enhance the lives of the residents. To be eligible, a referral is needed by Richmond Continuing Health Services at 604-278-3361.

Richmond Lions Manor

604-675-2590

9020 Bridgeport Road, Richmond, BC V6X 1S1 www.vch.ca/EN/find_locations/find_locations/?&site_id=136 A 93-bed residential care with a 25-bed special care unit with knowledgeable staff, including a dietician, social worker, occupational therapist, physiotherapist, volunteer coordinator, music therapist, and chaplain. 24-hour nursing care and leisure programs are provided.

Rosewood Manor

604-271-3590

6260 Blundell Road, Richmond, BC V7C 5C4 Email: mkinghorn@rosewoodmanor.org • www.rosewoodmanor.org Provides 24-hour nursing care and supervision for 155 residents, including a 36-bed specialized dementia care unit, 1 respite bed, 4 private pay beds and a recreation and wellness program to the tenants of BC Housing. Ensures quality of life while promoting individual dignity and freedom. To be eligible, a referral is needed by Richmond Home Health Services at 604-278-3361.

Assisted Living Registrar (formerly Office of the Assisted Living Registrar)

250-952-1369 1-866-714-3378

1515 Blanshard Street, Victoria, BC V8W 3C8 Email: info@alregistrar.bc.ca • www.health.gov.bc.ca/assisted/ Appointed by the Minister of Health to protect the health and safety of those who live in assisted living residences. All assisted living residences must be registered with the Office of the Assisted Living Registrar and must meet and maintain provincial health and safety standards.

BC Housing

604-433-1711 1-800-465-6873

101 - 4555 Kingsway, Burnaby, BC V5H 4V8 Email: webeditor@bchousing.org • www.bchousing.org Develops, manages, and administers a wide range of housing options across BC.

Shelter Aid for Elderly Renters (SAFER)

604-433-2218 1-800-257-7756

www.bchousing.org/Options/Rental_market/SAFER Helps make rent affordable for BC seniors with low to moderate incomes. Provides monthly payments to subsidize rents for eligible residents who are age 60 or over and pay rent.

Home Adaptations for Independence (HAFI)

604-433-2218 1-800-257-7756

www.bchousing.org/Options/Home_Renovations The Home Adaptations for Independence (HAFI) program provides financial assistance to help eligible low-income seniors and people with disabilities in BC to continue to live in the comfort of their home. Visit website for Application Guide.

Subsidized Housing

604-433-2218

www.bchousing.org/Options/Subsidized_Housing 1-800-257-7756 Available for people with low to moderate incomes. Includes public housing managed by BC Housing and buildings operated by non-profit societies and housing co-operatives. Visit the website for information on eligibility, applications, and the types of housing available.

Tenant Services

604-433-1711

Email: tenantinquiries@bchousing.org 1-800-257-7756 www.bchousing.org/tenants/services Services include a gardening program, post secondary education grants, Tenant Activity Grants for special events in the community, and health services. Provides a Tenant Handbook on the rights and responsibilities of a tenant.

604-439-4159

The Housing Registry

Email: thehousingregistry@bchousing.org 1-800-257-7756 www.bchousing.org/Partners/H_S_Op/Tenant/Housing_Registry A centralized database for housing providers that contains current applicant information. Housing providers can find tenants when housing units become available. Helps individuals and families find affordable housing in BC. Visit the website or office for an application form.

Canada Mortgage and Housing Corporation (CMHC) – BC & Yukon

604-731-5733 1-800-668-2642 TDD: 1-800-309-3388

200 - 1111 West Georgia Street, Vancouver, BC V6E 4S4 www.cmhc.ca Acts as Canada’s housing agency committed to helping Canadians access homes, while building vibrant communities and cities. Works to enhance Canada’s housing finance options, assists Canadians who cannot afford housing in the private market, improves building standards and construction, and provides policymakers with the information needed to sustain a housing market in Canada.

Co-operative Housing Federation of BC

604-879-5111 1-866-879-5111

220 - 1651 Commercial Drive, Vancouver, BC V5L 3Y3 Email: info@chf.bc.ca • www.chf.bc.ca A co-operative association whose members are housing co-ops and related organizations in BC. Visit the website or call for a list of housing co-ops that are currently accepting applications. To apply, contact the individual housing co-op directly.

Residential Tenancy Office – Lower Mainland Office North

604-660-1020 1-800-665-8779

400 - 5021 Kingsway Avenue, Burnaby, BC V5H 4A5 Email: hsrto@gov.bc.ca • www.rto.gov.bc.ca Provides information to landlords and tenants regarding their rights and responsibilities as established by the Residential Tenancy Act. Aims to improve communication between landlords and tenants and offers dispute resolution services. Speak to an Information Officer, Monday to Friday, from 9:00am to 4:00pm, or visit the website for information.

Seniors Services Society

604-520-6621

750 Carnarvon Street, New Westminster, BC V3M 1E7 Email: info@seniorsservicessociety.ca • www.seniorsservicessociety.ca Provides housing services such as online directory of seniors housing in BC, housing information and referral, outreach services, and an emergency temporary housing program for seniors who are homeless or at risk of losing their homes. Call to inquire about eligibility for service. Support Services serve New Westminster clients only and include Meals on Wheels, Support Calls, Lunch Club, Dining Club, Medical Transportation, Out and About for social activities, and information and referral services. See the website for more information.

Housing Directory Email: info@seniorsservicessociety.ca A comprehensive directory of seniors housing in BC. See the directory online.

Housing Services Email: housing@seniorsservicessociety.ca Offers housing information and referral by providing outreach services and an emergency temporary housing program for seniors who are homeless or at risk of losing their homes. Services available to seniors living in most parts of the Lower Mainland.

2014/2015 RICHMOND SENIORS DIRECTORY

A RESOURCE FOR OLDER ADULTS

2014 2015 Tenants’ Resource and Advisory Centre (TRAC)

604-255-0546 1-800-665-1185

Email: info@tenants.bc.ca • www.tenants.bc.ca Provides tenants with legal education and information about residential tenancy law through their Tenant Infoline, website, social media platforms, multilingual resources, and legal education workshops. Offers input into other organizations’ legal resources and trains advocates on how to best serve clients dealing with tenancy problems. Works with the government, media, community organizations, and the general public to promote the legal protection of tenants and the availability of affordable rental housing.

COUNSELLING AND SUPPORT 604-279-7077

120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: chimo@chimoservices.com • www.chimoservices.com Specializes in community development and social services supporting residents, newcomers, and refugees. Provides assistance to newcomers, community education, crisis intervention, counselling, support groups, and volunteer training. Services are free and confidential.

Adult Crisis and Suicide Intervention Counselling Offers short-term crisis counselling with qualified professionals for adults who are experiencing crises in daily living. Professional consultations, and public and employer education seminars are also available.

Crisis Line

604-279-7070

Provides telephone support for people in emotional distress. Available 8:00am to 12:00am, seven days a week. Provides triage to clients of Richmond Mental Health Emergency Services.

Neighbourhood Pro Bono Law Clinics Practicing professionals provide legal advice to people unable to afford a lawyer. Clinics cover family, immigration, criminal, civil, and personal injury law.

Nova Transition House

604-270-4911

Provides safe shelter, information, emotional support, practical assistance, education, and advocacy for women and their children who are fleeing violence at home.

Outreach and Advocacy Services A free and confidential advocacy service that supports people in areas of employment, housing, income assistance and other government benefits, family violence, pensions, disabilities, and taxes.

Suicide Bereavement Support Groups Bi-weekly support groups, facilitated by a professional counsellor, for people of any age who have lost a family member or friend to suicide.

Women’s Counsellor

604-279-7077

Individual counselling with qualified professionals and psychoeducational support groups for women who have experienced violence in intimate relationships, including sexual assault and childhood abuse.

S.U.C.C.E.S.S.

604-279-7180

220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 www.success.bc.ca Builds bridges, harvests diversity, and fosters integration through service and advocacy. Provides assistance at all stages of the Canadian experience. Delivers services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Serves communities in the Lower Mainland, Fort St. John and overseas in Taipei, Taiwan and Seoul, Korea.

604-270-8222

Offers help and support to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Operates seven days a week, from 10:00am to 10:00pm. Call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line.

Seniors’ and Women’s Services

604-279-7180

Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.

Salvation Army – Richmond Corps

CRISIS

Chimo Community Services

Chinese Help Lines – Mandarin & Cantonese

604-277-2424

8280 Gilbert Road, Richmond, BC V7C 3W7 Email: richsa@telus.net • www.salvationarmyrichmond.org An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

Advocacy Program Assists individuals in need of help to obtain the appropriate services.

Emergency Social Services Helps needy individuals and families with the basic needs of food and clothing.

Fire Victim Program Helps tenants and homeowners without home insurance replace basic clothing, furniture, and household items lost through a fire.

VictimLINK – bc211

1-800-563-0808 TDD: 604-875-0885

Email: help@bc211.ca • www.victimlinkbc.ca Provides crisis support and referrals for victims of family and sexual violence and other crimes. Also provides information on justice and government resources, including victim services, transition houses, and counselling services. Offers information on the justice system, federal and provincial legislation and programs, crime prevention, safety planning, and the Protection Orders Registry. Funded by the Ministry of Public Safety and Solicitor General. Available 24 hours a day, 7 days a week.

CAREGIVERS

Family Caregivers’ Network Society

250-384-0408

6 – 3318 Oak Street, Victoria, BC V8X 1R1 1-877-520-3267 Email: caregiversupport@fcns.ca • www.familycaregiversnetwork.org Provides support, education, and information to individuals who provide unpaid care and support to adult family members or friends who live at home or in a facility and are frail, elderly, disabled, or chronically ill. Services include one-to-one emotional support, referral and information, help navigating the healthcare system, caregiver support groups, resource lending library, handouts, workshops and presentations, bi-monthly newsletter, and comprehensive website.

Richmond Caregivers Drop-In Support Group

604-271-3646

6260 Blundell Road, Richmond, BC V7C 5C4 Email: gzradicka@shaw.ca For caregivers providing short or long-term care to a loved one or friend. Meetings are every Friday at 1:00pm in the Sunshine Room at the Rosewood Manor. Complimentary tea and cookies are served. Call Gwen at 604-271-3646 or Hilda at 604-231-1945 for more information. There is no cost to attend, new members are welcomed.

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 HOSPICE AND BEREAVEMENT

BC Bereavement Helpline

ALCOHOL AND DRUGS

604-738-9950 1-877-779-2223

Box 53530, 984 West Broadway, Vancouver, BC V5Z 1K7 Email: bcbh@telus.net • www.bcbereavementhelpline.com Dedicated to the recovery of individuals experiencing grief. Provides telephone support to the bereaved and refers them to a support group or agency that will meet their needs. Offers information and resources for caregivers.

Chimo Community Services Suicide Bereavement Support Group

604-279-7077

120 – 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: chimo@chimoservices.com • www.chimoservices.com Bi-weekly support groups, facilitated by a professional counselor, for people who have lost a family member or friend to suicide.

Lower Mainland Grief Recovery Society

604-696-1060

2490 West 37th Avenue, Vancouver, BC V6M 1P5 Email: lmgr@lmgr.ca • www.lmgr.ca Supports the bereaved by helping them understand their grief. Support programs offered three times a year in Kerrisdale, Downtown, and the North Shore. Please see website for details.

Richmond Hospice Association

604-279-7140

310 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: richmondhospiceassociation@telus.net www.richmondhospiceassociation.com Provides support for people at the end of life and their families and friends in hospitals, hospices, residential care facilities, and home hospices. Offers bereavement support programs, drop-in and telephone support, library resources, community education programs, and training and support for hospice volunteers. There is a drop-in relaxation program on Friday afternoons and a bereavement walking group on Tuesday afternoons.

Salvation Army – Richmond Corps Rotary Hospice House

604-207-1212

6460 No. 4 Road, Richmond, BC V6Y 2S9 Email: hospicevolunteers@telus.net A 10-bed palliative care facility which provides support services to people in the final stages of their terminal illnesses.

Al-Anon Alateen Family Group, Area #81 (BC & Yukon)

604-688-1716

101 - 3680 East Hastings Street, Vancouver, BC V5K 2A9 Email: afgcentraloffice@shaw.ca • www.bcyukon-al-anon.org Al-Anon is a fellowship of relatives and friends of alcoholics who share their experience, strength, and hope in order to solve their common problems. Alateen is a fellowship of young Al-Anon members whose lives have been affected by someone else’s drinking. There are no dues for membership. Call for meeting times, locations, and more information.

Alcoholics Anonymous 604-434-3933 (Vancouver District and Surrounding Areas BC) 3457 Kingsway, Vancouver, BC V5R 5L5 Email: staff@vancouveraa.ca • www.vancouveraa.ca A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

bc211 - Alcohol and Drug Information & Referral Service

604-660-9382 1-800-663-1441 TDD: 604-875-0885

Email: help@bc211.ca For people needing help with any kind of substance abuse. Referrals include treatment services, education/prevention resources, self-help group contacts for fetal alcohol syndrome, and other addiction concerns. Available 24 hours, 7 days a week.

Cocaine Anonymous - BC Area

604-662-8500

Email: outreach@ca-bc.org • www.ca-bc.org 1-866-662-8300 A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover. The only requirement for membership is a desire to stop using cocaine and all other mind-altering substances. Meetings are held throughout the Lower Mainland.

Nar-Anon Family Groups

604-878-8844

Email: naranonbc@shaw.ca • www.nar-anonbcregion.org A fellowship of relatives and friends of people with a drug dependency who meet for mutual help and support and follow the Twelve Step Program. The only requirement for membership is that there be a problem of addiction in a relative or a friend. Call or visit the website for meeting times.

Fraserview Int. Care Lodge was opened to serve the community in 1970. Over the years, Fraserview has expanded its services in a caring, home-like environment for complex care residents to promote aging in place. Most of the 105-bed building is a single storey with a completely secured inner courtyard with landscaping, fountain, ﬁsh pond, and heated gazebo.

Fraserview

INTERMEDIATE CARE LODGE CO. LTD.

9580 Williams Road, Richmond • 604-274-3510 40

A RESOURCE FOR OLDER ADULTS

2014 2015

DENTURES THAT FIT YOUR LIFESTYLE

Are you embarrassed to smile? Are your dentures over 5 years old? Are they Loose, Cracked or stained? Does your mouth hurt? Is it a challenge to eat?

We can Help. • Certified Denture Clinic • Guaranteed fit • Senior home and hospital visits available • Financing available • Same day repairs & re-lines

PHONE TODAY FOR YOUR FREE CONSULTATION!

Sonia Raeisi

BPS CERTIFIED

SONIA RAEISI, RD TEL:604 273 4221 6860 NO. 3 ROAD, RICHMOND 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Narcotics Anonymous

604-873-1018 1-866-683-6819

RSDASC, 10991 No. 1 Road, Richmond, BC V7E 3E6 Email: info@rsdna.com A fellowship of men and women for whom drugs have become a major problem. Recovering addicts meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. Please call for meeting times and locations.

Richmond Addiction Services (RASS)

604-270-9220

200 - 7900 Alderbridge Way, Richmond, BC V6X 2A5 Email: info@richmondaddictions.ca • www.richmondaddictions.ca Offers counselling services for youth, families, and older adults in Richmond. Services are confidential and free. Supports individuals and families who are affected by their own or someone else’s substance use, problem gambling, or other behavioural addictions. Enhances health and wellness and emphasizes collaboration with the client’s directions for change.

Aging Well Program Individual counselling, outreach, and community education are available at no cost for Richmond residents. Provides home and community visits and works with families and caregivers.

Counselling Offers private and confidential counselling to youth, families, and older adults. Supports goals of harm reduction and abstinence. Requests for clinical services are responded to within 24 hours on weekdays and an appointment will be made to develop a plan to address client needs. If ongoing counselling is part of that plan, clients will be matched with a counsellor. Counselling will be adjusted based on each client’s preferences and in response to the previous sessions. Inquiries and requests for consultation are welcome.

OTHER GROUPS AND SERVICES

BC Coalition of People with Disabilities 604-875-0188 (BCCPD) TDD: 604-875-8835 204 - 456 West Broadway, Vancouver, BC V5Y 1R3 Email: feedback@bccpd.bc.ca • www.bccpd.bc.ca Represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity and independence and as equal and full participants in society.

Advocacy Access Program

604-872-1278 1-800-663-1278

Assists people with disabilities to apply for and appeal the denial of provincial and federal disability benefits. Helps individuals apply for BC Housing, offers information and referrals to disability programs, and provides workshops for community advocates and clients.

Helen Pettipiece

AIDS & Disability Action Program (ADAP)/Wellness & Disability Initiative (WDI)/Health Literacy Network (HLN)

Email: wdi@bccpd.bc.ca Serves people with all types of disabilities, as well as families, caregivers, and service providers. ADAP publishes and distributes HIV prevention information in plain language, audio, and Braille formats. WDI provides consumer health information and research services. HLN promotes awareness of health literacy and the importance of accessible health information and services.

BC Centre for Elder Advocacy and Support (BC CEAS)

Education and Workshops

Legal Programs (Elder Law Clinic and Legal Advocacy Program) Provide free legal advice, advocacy and representation to people aged 55+ who are not able to access legal help due to low income or other barriers on legal issues involving housing, debt, government benefits, financial exploitation, guardianship/capacity, abuse/ neglect, and discrimination. Funded by the Law Foundation of BC. Referrals are through the Seniors Abuse and Information Line (SAIL).

Seniors Abuse and Information Line (SAIL) 604-437-1940

1-866-437-1940 TTY: 604-428-3359 SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention. Available 8am-8pm daily (excluding holidays).

604.341.7997

w w w. h e l e n p e t t i p i e c e . c o m

A RESOURCE FOR OLDER ADULTS

604-622-1927

Email: lchen@bcceas.ca Offer free training and workshops on financial literacy and elder abuse prevention to community groups. Funded by the Province of BC - Community Gaming Grant and the Vancouver Foundation. To inquire or book a workshop, call the business line: 604-688-2937 or complete the workshop request form at http://bcceas.ca/programs/ education-outreach/workshops-presentations/workshop-request/.

Enquire about my “Senior’s Discount”

604-688-1927 TDD: 604-428-3359

380 - 1199 West Pender Street, Vancouver, BC V6E 2R1 Email: info@bcceas.ca • www.bcceas.ca Works to raise awareness and to prevent and respond to elder abuse and neglect. Provides information, support, advocacy and legal representation for older adults age 55+; and victim services for people age 50+. Offers free financial literacy and elder abuse prevention workshops and training for community groups.

Client Focused Real Estate

Seafair Realty

1-877-232-7400

2014 2015 604-437-1940 1-866-437-1940 TTY: 604-428-3359

Victim Services Program www.victimlinkbc.ca

Provides information, support and referrals to people aged 50+ who are victims of abuse, including family and sexual violence. Call the Seniors Abuse and Information Line (SAIL). Call 604-437-1940 or 1-866-437-1940 8am to 8pm daily (except holidays). Language interpretation is available 9am to 4pm, Monday to Friday (except holidays.).

Co-dependents Anonymous (CoDA)

604-515-5585

PO Box 306, Surrey, BC V3T 5B6 1-888-675-8325 Email: codabc@hotmail.com www.codavancouver.com or www.cdrs.ca A Twelve Step fellowship for men and women whose common purpose is to build healthy relationships. Call for meeting information and times.

Emotions Anonymous (EA)

604-696-1020

PO Box 4784 Main Post Office, Vancouver, BC V6B 4A4 www.emotionsanonymous.org A support group based on the Twelve-Step philosophy for people wanting to strengthen and maintain emotional health, including depression and/or anxiety. Publishes a Big Book available at Vancouver, New Westminster, and Burnaby Public Libraries. Meetings are held at several locations, call for information. Membership is not required and meetings are free of charge.

Family Services of Greater Vancouver – Richmond Office

604-279-7100

250 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: receptionrfs@fsgv.ca •www.fsgv.ca Offers affordable counselling, education, mediation, and training to help families, couples, individuals, and youth solve problems.

Counselling Program

604-874-2938

Provides professional counselling to families, couples, and individuals. Fees are based on a sliding scale according to household income and services are offered in English, Mandarin, and Cantonese.

FSNA – Vancouver

604-681-4742

4445 Norfolk Street, Burnaby, BC V5G 0A7 Email: fsnavan@shaw.ca An organization of retired members of the Federal Public Service, the RCMP, the Canadian Armed Forces and Federal Judges, and their spouses formed for the purpose of providing a voice to the Federal Government on issues of concern. Office hours are 10:00am to 2:00pm, Monday to Friday, excluding holidays.

Japanese Community Volunteers Association 604-687-2172 (Tonari Gumi) – Telephone Buddy & Friendly Visitation 101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7 Email: info@tonarigumi.ca • www.tonarigumi.ca Tonari Gumi volunteers regularly call or visit seniors who have become isolated due to physical or mental disabilities as well as language barriers as their companions.

Jewish Family Service Agency

604-637-3310

305 - 1985 West Broadway, Vancouver, BC V6J 4Y3 Email: info@jfsa.ca • www.jfsa.ca Seniors Outreach Counsellors work with seniors throughout the city to provide information and referral, assess and determine eligibility for financial aid for food vouchers, medical/dental requirements or housing emergencies. They collaborate with programs and agencies such as the West End Seniors Network, who refer seniors with complex issues. They advocate for seniors with government agencies, for better housing, and better care. They refer clients to JFSA home support, congregate meals and community programs. They accompany seniors to appointments, and to visit assisted living and long term care facilities. They work with adult children who are the primary caregivers for their aging parents. They act as a resource to other programs and services For more information, please contact Joanne Haramia at 604-637-3310.

Kehila Society of Richmond

604-241-9270

130 - 10691 Shellbridge Way, Richmond, BC V6X 2W8 Email: Kehila@uniserve.com • www.kehilasociety.org The Kehila Society supports four synagogues in the Richmond community, a day school, social and educational opportunities, and a wide range of programs and services, including wellness clinics and a Kosher Meals on Wheels program. Hosts a weekly Seniors’ program, inter-generational programs that bring children and seniors together, outreach, fund-raising for local needs, an annual Community Seder, etc.

Military Family Services Program – Family Information Line

613-995-5234 1-800-866-4546

Email: FIL@familyforce.ca www.familyforce.ca/sites/FIL/EN/Pages/default.aspx A toll-free bilingual telephone service for families of Canadian military personnel, intended to provide information as well as reassurance, support, and referrals to other resources. Counsellors are familiar with Canadian Forces policies and operating procedures. Available to take calls 24/7.

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2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Problem Gambling Helpline – bc211

250-387-5311

Email: PGHelpline@bc211.ca 1-888-795-6111 www.bcresponsiblegambling.ca TTY: 604-875-0885 For people wanting help and information about problem gambling. Referrals include counselling services, prevention resources, self-help groups, and other community services. Funded by the Ministry of Social Development. Available 24 hours, 7 days a week.

Problem Gambling Prevention and Counselling Services

250-387-5311 1-888-795-6111

PO Box 9311 Stn Prov Govt, Victoria, BC V8W 9N1 Email: info@bcresponsiblegambling.ca www.bcresponsiblegambling.ca Aims to promote awareness on problem gambling for the public and local social service organizations. Provides counselling on problem gambling for assessment, treatment, support, aftercare and follow-up. Referrals from self, government offices, employers and other social service agencies are accepted. Funded by the Ministry of Social Development, services are free of charge.

Richmond Centre for Disability (RCD)

604-232-2404

100 - 5671 No. 3 Road, Richmond, BC V6X 2C7 Email: rcd@rcdrichmond.org • www.rcdrichmond.org Offers a variety of specialized information, resources, projects, and activities that assist people with disabilities to achieve greater control over the decisions that affect their lives and to achieve the goal of living more independently.

Community Access and Support Site Email: viet@rcdrichmond.org Provides barrier-free access to computer and assistive technology to people with disabilities and the general public. Free Internet access.

Parking Permit for Persons with Disabilities Email: rcd@rcdrichmond.org An authorized issuer of parking permits for individuals with disabilities to use accessible parking spaces.

Richmond Chinese Prostate Cancer Networking Group

604-836-6423

49 – 6600 Lucas Road (mailing only), Richmond, BC V7C 4T1 Email: dleung2000@gmail.com www.RichmondProstate.Blogspot.ca One of 29 Prostate Cancer Support Groups in BC. Meets on the second Thursday of every month from 6:00pm to 8:00pm at the Garratt Wellness Centre (7504 Chelsea Place). Drop in and talk to others who have been dealing with prostate cancer for weeks, months or even years. Focused on providing help to Chinese-speaking men, but everyone is welcome. Chinese and English interpretation provided for presentations; Mandarin, Cantonese and English spoken in different sharing groups.

Richmond Mental Health Consumer and Friends Society

604-675-3977

200 - 6061 No. 3 Road, Richmond, BC V6Y 2B2 Email: barbara.bawlf@vch.ca • www.rcfc-society.org Plans and oversees programs developed by mental health consumers and friends. Offers recreational activities, volunteering opportunities, a coffee house, and peer support for people dealing with a mental illness. Funded by Richmond Health Services and the SMART Fund.

Peer Support Program Supports mental health consumers in their growth and recovery through consumers helping each other. Operating out of the Richmond Mental Health Team office, the program provides activities based upon consumer goals and needs. A referral is necessary. , visit the website or call Simmy Mok at 604-675-3977 ext. 3 for more information.

A RESOURCE FOR OLDER ADULTS

Therapeutic Recreation

604-675-3977 x. 4

Activities include cultural and community outings, road trips, festivals, and spectator sporting events. A doctor or mental health professional’s referral is required. A coffee house runs on Mondays from 10:00am to 11:00am. Call the Recreation Coordinator for more information.

Volunteer Richmond Information Services

604-279-7020

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Richmond Better at Home – Friendly Visiting 604-279-7021 Email: betterathome@volunteerrichmond.ca Volunteer visitors help ensure that seniors living alone don’t have to feel alone. Whether a client wants to watch a movie, play a game, or simply have a conversation, the visitor will be there to offer a listening ear and a friendly face. This is a free service offered in a variety of languages depending on the availability of volunteers.

Richmond Senior Peer Counselling

604-279-7020

Trained volunteers, ages 55 and older, offer free individual counselling to support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client’s home, or other locations. Referrals are accepted from individuals or health care providers, and are screened. Counsellors see clients for up to 6 months, after which a referral may be made to other services. Services are offered in a variety of languages depending on the availability of volunteers. Funded by Green Shield Canada.

Richmond Support Group for the Visually Impaired

604-276-0059

4111 Moncton Street, Richmond, BC V7E 3A8 A support group for the blind and visually impaired. Meets on the second Wednesday of each month from September to June at the Japanese Cultural Centre in the Steveston Community Centre. Meetings are from 10:00am to 12:00 noon.

Richmond Women’s Resource Centre Association

604-279-7060

110 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: office.rwrc@shawcable.com • www.richmondwomenscentre.bc.ca Provides an environment in which all women are supported to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership.

Computer Training Offers computer training according to the needs of the students. Training provided for Microsoft Office 2010 and internet navigation. Please call for appointment, membership is required.

Computer/Internet Access Computers are available for all women to use at no charge. Open Monday to Thursday, from 10:30am to 3:30pm.

English Conversation 340 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 www.richmondwomenscentre.bc.ca/help-groups/programs/12english-conversation A program for women with English as a second language. Meets Mondays. Membership is required.

Peer Support and Information & Referral www.richmondwomenscentre.bc.ca/help-groups/support-groups Volunteers listen to concerns and help find resources in the community. Available by appointment.

2014 2015 St. Alban’s Anglican Church - Pastoral Counselling

604-278-2770

7260 St. Alban’s Road, Richmond, BC V6Y 2K3 Email: office@stalbansrichmond.org • www.stalbansrichmond.org A minister is available for counselling, call to make an appointment.

QMUNITY

604-684-5307

1170 Bute Street, Vancouver, BC V6E 1Z6 1-800-566-1170 Email: reception@qmunity.ca • www.qmunity.ca BC’s Queer Resource Centre - the hub for lesbian, gay, bi, trans and queer community programs, training, and advocacy. Delivers programs that enhance the wellbeing of queer people and celebrate queer culture; provides education, training, and resources on queer issues; advocates for queer people and our communities through increased visibility, individual support, information, and referrals.

Generations

LEGAL SERVICES Access Pro Bono

Canadian Bar Association, BC Branch 10th Floor, 845 Cambie Street, Vancouver, BC V6B 5T3 Offers the following programs to the public.

604-684-8449

Dial-A-Law

Lawyer Referral Service

604-733-5570

163 West Pender Street, Vancouver, BC V6B 1S4 Email: office@wcmhn.org • www.wcmhn.org Operates as a community within a community, a safe place where members can attend a variety of self-help groups, monthly education workshops in alternative healing, and other informative and entertaining events in the Lower Mainland.

604-687-4680

Email: dialalaw@bccba.org • www.dialalaw.org 1-800-565-5297 Offers a library of free legal information prepared by lawyers to provide practical information on legal topics in BC. Dial-a-Law transcripts are offered in English, Chinese, and Punjabi and are available online in digital audio format.

Email: generations@qmunity.ca Developed in response to the needs of aging and older LGBTQ people who experience barriers in accessing community support and health care because of ageism, heterosexism, and homo/bi and transphobia. Involves the development of programs and services, education within the LGBTQ communities, and sensitivity training with care providers and facilities.

West Coast Mental Health Network Society

604-482-3195

300-845 Cambie Street, Vancouver, BC V6B 4Z9 1-877-762-6664 Email: help@accessprobono.ca • www.accessprobono.ca Services are provided free of charge by volunteer lawyers. Aims to provide legal assistance to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Provides 30-minute appointments for legal advice. Lawyers do not represent in court. Richmond clinics are at Chimo Community Services (604-279-7077). Call to make an appointment.

604-687-3221 1-800-663-1919

Email: lawyerreferral@bccba.org • www.lrsbc.org Assists the general public in finding the right lawyer. The lawyer provides up to a half hour consultation for a $25 fee plus tax to determine whether the caller has a legal problem. If both parties agree to proceed, the lawyer’s regular rate applies. Hours of operation are Monday to Friday, 8:30am to 4:30pm.

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2014 2015 Chimo Community Services – Neighbourhood Pro Bono Law Clinics

604-279-7077

120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: chimo@chimoservices.com • www.chimoservices.com Practicing professionals provide legal advice to people unable to afford a lawyer. Clinics cover family, immigration, criminal, civil, and personal injury law.

Community Legal Assistance Society (CLAS)

604-685-3425 1-888-685-6222

300 - 1140 West Pender Street, Vancouver, BC V6E 4G1 www.clasbc.net Provides legal advice and assistance. Uses and develops the law for the benefit of people who are physically, mentally, socially, economically, or otherwise disadvantaged or whose human rights need protection.

Law Students’ Legal Advice Society – Greater Vancouver

604-822-5791

c/o UBC Faculty of Law, 1822 East Mall, Vancouver, BC V6T 1Z1 Email: pr@lslap.bc.ca • www.lslap.bc.ca Offers free legal advice and representation to low-income individuals. Clinics throughout the Lower Mainland are run by UBC law students assisted by lawyers. Call to book a time at a clinic. Does not give legal advice over the phone. However, walk-in clinics and appointments are available. Ask about services in other languages, including a clinic for Mandarin and Cantonese speakers.

Legal Services Society

604-687-0134

201-8171 Cook Road, Richmond, BC V6Y 3T8 1-866-577-2525 Email: warren.eder@gmail.com • www.lss.bc.ca Provides legal aid for people in BC who cannot afford a lawyer and are eligible.

The People’s Law School

604-331-5400

150 - 900 Howe Street, Vancouver, BC V6Z 2M4 Email: info@publiclegaled.bc.ca • www.publiclegaled.bc.ca Provides those with particular legal needs with reliable and impartial information about the law. Done through speakers, training workshops, publications, theatre, and special events. Call to order publications or to arrange for a speaker.

Public Guardian and Trustee of BC

604-660-4444 1-800-663-7867

700 - 808 West Hastings Street, Vancouver, BC V6C 3L3 Email: mail@trustee.bc.ca • www.trustee.bc.ca Safeguards and upholds the legal and financial interests of children. Manages the legal, financial and personal care interests of adults needing assistance in decision making. Administers the estates of deceased and missing persons. Exercises quasi judicial authority in specific situations and provides the court with reliable and independent advice when the property or financial interests of minors, adults with legal disabilities, or estates, are at risk.

Estate and Personal Trust Services Email: estates@trustee.bc.ca www.trustee.bc.ca/services/estate-and-personal-trust-services/ Pages/default.aspx Responsible for administering the estates of deceased and missing persons. May be named as executor in a will and may act as trustee for a living person. Services include: Estate Administration, Personal Trust Management, Curatorship of Missing Persons, and PGT Educational Assistance Fund.

A RESOURCE FOR OLDER ADULTS

Services to Adults

604-775-1001

www.trustee.bc.ca/services/services-to-adults/Pages/default.aspx Provides services to adults who need help managing their affairs as well as to their families, legal representatives, the courts, and the public. Services include: Assessments and Investigations, Health Care Decision Making, Financial and Personal Care Management, Review and Monitoring of Private Committees, Protective Services, Personal Planning, and Woodlands Class Action.

Nidus Personal Planning Resource Centre and Registry

604-408-7414 1-877-267-5552

1440 West 12th Avenue, Vancouver, BC V6H 1M8 Email: info@nidus.ca • www.nidus.ca Operates an online resource centre for personal planning and a registry for planning documents. See website for information about assistance with managing finances and/or health and personal care decisions; learn about Representation Agreements, Enduring Powers of Attorney, Advance Directives, and Living Wills; find free forms for Representation Agreements. Operates a Registry for personal planning documents so they are available when needed.

Royal Canadian Mounted Police (RCMP) – Richmond Detachment

604-278-1212

11411 No. 5 Road, Richmond, BC V7A 4E8 www.richmond.ca/safety/police.htm Provides all policing services for the City of Richmond, including all federal and provincial statute enforcement, and the carrying out of various crime prevention programs.

Block Watch

604-713-2340

Email: RCMP_Business_Link@richmond.ca www.richmond.ca/safety/police/prevention/business A free, community-based, crime prevention program that helps residents organize their neighborhoods to prevent crime in the community. Neighbors work together by watching out for each other’s property and reporting suspicious activities to the police.

City Centre Community Police Station

604-207-4761

140 - 5671 No. 3 Road, Richmond, BC V6X 2C7 Community policing and crime prevention office. Open Monday to Friday, 9:00am to 5:00pm.

South Arm Community Police Station

604-713-2300

8880 Williams Road Richmond, BC V7A 1G6 Community policing and crime prevention office. Open Monday to Friday, 9:00am to 4:00pm.

Steveston Community Police Station

604-713-2323

4371 Moncton Street, Richmond, BC V7E 3A8 Community policing and crime prevention office. Open Monday to Friday, 8:00am to 4:00pm.

Victim/Witness Services

604-207-4799

11411 No. 5 Road, Richmond, BC V7A 4E8 www.richmond.ca/safety/police/prevention/vwservices.htm Provides crime victims, witnesses, their families, and those who are experiencing a trauma with professional, supportive, and timely assistance to lessen the impact of crime and trauma. Referrals are made by the officer on scene. However, individuals can self-refer to the program.

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CONTINUING EDUCATION 7811 Granville Avenue, Richmond, BC V6Y 3E3 Tel: 604.668.6123 www.RichmondCE.ca

2014 2015 INFORMATION SERVICES

Richmond Women’s Resource Centre Association

bc211

211

330 - 111 West Hastings Street, Vancouver, BC V6B 1H4 Email: help@bc211.ca • www.bc211.ca A fully accredited provider of information and referral services. An information and referral specialist will listen to concerns, help assess needs, and provide information on and referral to resources that can help. Available 24 hours a day, 7 days a week and is multilingual.

Better Business Bureau of Mainland BC

604-682-2711

404 - 788 Beatty Street, Vancouver, BC V6B 2M1 1-888-803-1222 Email: contactus@mbc.bbb.org • www.bbb.org/mbc Promotes fairness and honesty in the marketplace. Provides business reliability reports, consumer/business dispute resolution, information on fraud and scams, and consumer information. Helps consumers make better decisions by reporting unbiased information on businesses. Government of Canada - Information 1-800-622-6232

Jewish Family Service Agency-JHub Richmond 604-447-8808 212-8171 Cook Road, Richmond BC Email: support@jhubrichmond.org JFSA is seeing clients at JHub Richmond and is now able to offer services such as: Seniors counselling, information and referral services Clinical counselling for individuals, couples and familirs - Resettlement counselling and referral for newcomers - Financial aid assessment. For more information, please visit or contact Jhub. JFSA Seniors staff office hours are normally Tuesdays 1 to 4pm and Thursdays 1:30 to 3:30pm. Jhub is made possible through the generosity of the Jewish Federation of Greater Vancouver.

Service Canada

TDD: 1-800-926-9105

Ottawa, ON K1A 0J9 • www.canada.ca Provides the primary telephone access point for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada. Bilingual information officers answer questions and direct callers to experts in government departments. Officers are available Monday to Friday, 8:00am to 8:00pm, EST.

Japanese Community Volunteers Association (Tonari Gumi)

604-687-2172

101 – 42 West 8th Avenue, Vancouver, BC V5Y 1M7 Email: info@tonarigumi.ca • www.tonarigumi.ca Provides culturally sensitive services and programs in Japanese and English to assist seniors in need. Provides information and referral service, applications and forms assistance, medical interpretation and accompaniment, problem solving assistance, and senior housing information. Also offers fitness, recreational, and educational activities. Outreach programs include congregate meals, telephone buddies, and friendly visitation. Also offers workshops as well as a support group for families with members who have dementia.

Richmond Multicultural Community Services Information & Referral Services – Settlement Services

604-279-7165

210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: ashok@rmcs.bc.ca • www.rmcs.bc.ca Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.

A RESOURCE FOR OLDER ADULTS

604-279-7060

110 - 7000 Minoru Boulevard • Richmond, BC V6Y 3Z5 Email: office.rwrc@shawcable.com • www.richmondwomenscentre.bc.ca Provides an environment in which all women are supported to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Membership may be required for some programs.

Seniors Services Society – Information and Referral

604-520-6621

750 Carnarvon Street, New Westminster, BC V3M 1E7 Email: info@seniorsservicessociety.ca • www.seniorsservicessociety.ca Provides information and referral services by telephone and in person such as income tax preparation for low-income seniors, assistance with form completion, and other services.

Service BC

604-660-2421

Email: SDOWebmaster@gov.bc.ca 1-800-663-7867 www.servicebc.gov.bc.ca TDD: 604-775-0303 Provides information on government services and BC. Delivers programs and services to residents, businesses and visitors in person, online, and over the phone. Maintains a call centre that provides access to basic government information on behalf of ministries, Crown Corporation, and public agencies. Hours of operation are 7:30am to 5:00pm, Monday through Friday.

Volunteer Richmond Information Services

604-279-7020

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@volunteerrichmond.ca • www.volunteerrichmond.ca A non-profit organization that brings people and services together through community information and volunteerism.

Information & Referral Services Provides community information and referral service. Offers brochures, pamphlets, maps, guides and government forms at office in the Richmond Caring Place and at the Community Information and Volunteer Centre in Richmond Centre. Holds regular Information & Referral Networking meetings. Produces the Richmond Community Services Directory, which lists programs and services available in Richmond. The directory is hosted on the Richmond Public Library’s website and can be accessed through VRIS’ website by clicking on “Info Richmond”.

Seniors Information & Referral Trained volunteers provide free information and referral regarding community services for seniors ages 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is accessible in a variety of language depending on the availability of volunteers. The Seniors Information Line is available to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604-279-7020, 9am to 4pm, Monday-Friday. Appointments are available at the Volunteer Richmond office (Caring Place, 190-7000 Minoru Boulevard) and at the South Arm United Church (11051 No. 3 Road). To make an appointment, you must first contact the Volunteer Richmond office.

2014 2015 RECREATION AND LEISURE City of Richmond Community Centres www.richmond.ca/parksrec/centres/locations.htm Richmond has eight community centres, some of which have seniors’ coordinators and offer special programs for seniors. A variety of classes and programs are available. The Recreation and Cultural Guide, published by the City of Richmond Community Services Division, gives program details and is available free of charge from community facilities. 12800 Cambie Road, Richmond, BC V6V 0A9 Email: cambie@richmond.ca www.richmond.ca/parksrec/centres/cambiecentre/cambie.htm Maintains three gyms, a fitness centre, dance/aerobics studio, badminton and outdoor tennis courts, a games room, meeting and multipurpose rooms. Offers a wide variety of recreational and sports programs.

– Seniors’ Saturday Afternoon at the Movies

140 - 8279 Saba Road, Richmond, BC V6Y 4B6 Email: citycentre@richmond.ca www.richmond.ca/parksrec/centres/city/cityctr.htm Offers a wide variety of programs and services. 5140 Smith Drive, Richmond, BC V6V 2W5 Email: hamilton@richmond.ca www.richmond.ca/parksrec/centres/hamiltonctr/hamiltoncentre.htm Attached to the Hamilton Elementary School. Facilities include a kitchen, three multipurpose rooms, two meeting rooms, and a fitness centre. Shares the gym with the Hamilton Elementary School. Offers a variety of programs.

Independent & Supportive

]

604-238-8080

Steveston Community Centre

4111 Moncton Street , Richmond, BC V7E 3A8 Email: stevestoncc@richmond.ca • www.richmond.ca/steveston Facilities include a gymnasium, multipurpose meeting rooms, the Japanese Canadian Cultural Centre, a martial arts facility, three indoor tennis courts, two outdoor courts and a practice wall, a squash court, a lacrosse box, two softball diamonds, a fitness track, a fitness centre playground, picnic area, outdoor basketball courts, an outdoor pool, and a branch of the Richmond Public Library. A variety of programs are offered for people of all ages.

604-718-8055

Hamilton Community Centre

604-718-8070

Email: sau2@richmond.ca Bring a non-parishable food item for donation to the Food Bank and enjoy a movie for free. Movies are played from 2:00pm-4:00pm every 2nd and 4th Saturday of the month.

604-233-8910

City Centre Community Centre – Lang Centre

604-718-8060

South Arm Community Centre

8880 Williams Road, Richmond, BC V7A 1G6 Email: southarm@richmond.ca • www.richmond.ca/southarm Offers a wide range of facilities and programs for people of all ages. Facilities include a gymnasium, aerobics room, fitness centre, family games room, multipurpose rooms, and halls for rentals. Houses a Community Police Station.

604-233-8399

Cambie Community Centre

604-238-8000

Sea Island Community Centre

7140 Miller Road, Richmond, BC V7B 1L4 Email: seaisland@richmond.ca • www.seaisland.ca Offers a variety of programs. Facilities include a community hall and playground. Makes use of nearby tennis courts, the Sea Island School gym, and the facilities of Burkeville Park. A multi-purpose room and community hall are also on site.

Elderly Care Services

]

Short-Term Rehabilitation & Supportive Care Living

Grace Senior’s Home RICHMOND

Grace Senior’s Home VANCOUVER

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604.633.1071 Email: graceseniors333@hotmail.com

RESER VE NOW FOR B EST SELEC TION!

Applying for (SAFER) Program could enable you to receive $350/month housing subsidy. 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Thompson Community Centre

604-238-8422

5151 Granville Avenue, Richmond, BC V7C 1E6 Email: thompson@richmond.ca www.richmond.ca/parksrec/centres/thompsoncentre/thompson.htm Facilities include a boardroom, games room, banquet hall, three meeting rooms, a gymnasium, a fully equipped fitness room, mezzanine, two kitchens, and outside playgrounds. The park has soccer fields, baseball diamonds, basketball courts, tennis courts with lights, a roller hockey/lacrosse box with lights, and walking paths. A variety of programs are offered for people of all ages. Parking can be accessed off of Lynas Lane.

West Richmond Community Centre

604-238-8400

9180 No. 1 Road, Richmond, BC V7E 6L5 Email: westrich@richmond.ca www.richmond.ca/parksrec/centres/westrich/wrichmond.htm Connected to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. A wide variety of programs are offered for people of all ages.

City of Richmond Aquatic Services

604-448-5353

Richmond Aquatic Services, 14300 Entertainment Boulevard Richmond, BC V6W 1K3 Email: aquatics@richmond.ca • www.richmond.ca/aquatics Richmond has two indoor pool facilities operating year round, which offer public swimming, saunas, whirlpools and other services. There are also two outdoor seasonal pools. Call 604-276-4300 for public swim information. Programs and schedules are printed in the Recreation and Cultural Guide published by the City of Richmond, available on the website or from community facilities.

Minoru Aquatic Centre

604-238-8020

7560 Minoru Gate, Richmond, BC V6Y 1R9 Offers five pools including a 25- and 30-metre pool, a tot pool, two large whirlpools, 1- and 3-metre diving boards, a rope swing, sauna, and an exercise room with cardio and strength equipment. Massage and physiotherapy services are available. Children’s birthday party bookings are also available, call for details. Call 604-276-4300 for course registration and the public swim information.

South Arm Outdoor Pool

604-718-8035

10100 South Arm Place, Richmond, BC V7A 2E1 An outdoor family pool with two water slides, a large picnic area, and a wading pool for children. Located just off Garden City Road between No. 3 Road and No. 4 Road. Open during the summer months only. For public swim information, please call 604-276-4300.

Steveston Outdoor Pool

604-238-8030

4151 Moncton Street, Richmond, BC V7E 3A8 Located in Steveston Park next to the Steveston Community Centre, the outdoor pool is heated with a 3-metre slide and offers a shallow tot pool. Open from Victoria Day weekend through Labour Day weekend. Available for rental during times when there are no regularly scheduled programs. Call 604-448-5353 for rental information.

Watermania

604-448-5353

14300 Entertainment Boulevard, Richmond, BC V6W 1K3 Part of the Riverport Sports and Entertainment Complex located off of Highway 99 via exit 32, Steveston Highway East. Includes a 57-metre competition pool, 1- and 3-metre spring boards, a 5-metre tower, a wave pool, two waterslides, two whirlpools, a steam room, sauna, fitness centre, a sports therapy clinic, and concession.

A RESOURCE FOR OLDER ADULTS

City of Richmond – Diversity Services

604-276-4390

6911 No. 3 Road, Richmond, BC V6Y 2C1 TDD: 604-276-4311 Email: diversityservices@richmond.ca www.richmond.ca/parksrec/about/access/about.htm Works with other community agencies to eliminate barriers and ensure recreation and cultural services for Richmond residents. Develops opportunities for persons with disabilities, in financial need, or from ethno-cultural groups.

Diversity Services Recreation Access Card 604-247-4909 www.richmond.ca/parksrec/about/access/card.htm For Richmond residents living with a permanent disability. Card holders receive a 50% discount for drop-in activities at City recreation facilities, some restrictions apply.

Recreation Fee Subsidy

604-247-4909

Richmond Opportunities for Affordable Recreation (ROAR)

604-276-4300

www.richmond.ca/parksrec/about/access/roar.htm The City of Richmond’s Parks and Recreation and Community Services Departments provide a Recreation Fee Subsidy Program to residents who are in financial need. Enhances access to recreation and is available for admissions and program registration in Richmond’s Community Centres, Cultural Centres, Aquatic Centres, and Arenas. A proof of income is required to determine eligibility for the program.

ww.richmond.ca/parksrec/about/access/roar.htm The Low Cost No Cost Brochure is put out by the City each season and contains options in the community for programs, activities, and special events that are free or less than $10.

City of Richmond Program Registration Line

604-276-4300

www.richmond.ca/register To register for programs you will need a Client and PIN #, a Visa, MasterCard or American Express number with expiry date, and the Course Number(s) from the Parks, Recreation and Culture Guide. For a complete listing of courses including dates, times, and prices, see the Recreation and Culture Guide.

Richmond Public Library

604-231-6413

www.yourlibrary.ca Borrow books, magazines, movies, music CDs, audio books, download eBooks, e-magazines and more for free with a library card. Daily family story times and a range of programs are available in English and Chinese. Free use of library computers for e-mail, research, writing resumes and surfing the Web. Printing, photocopying, and free wireless Internet are available.

Brighouse Branch

604-231-6413

100 - 7700 Minoru Gate, Richmond, BC V6Y 1R8 Main branch of Richmond Public Library. Offers a large collection of books, magazines, movies, music CDs, audio books and more. Provides free access to computers and Internet.

Cambie Branch

604-273-2223

150 - 11590 Cambie Road, Richmond, BC V6X 3Z5 Offers a popular collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. Provides free access to computers and Internet. Free wireless.

Ironwood Branch

604-231-6468

8200 - 11688 Steveston Highway, Richmond, BC V7A 1N6 Offers a popular collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. The Computer Centre contains a variety of software and provides free Internet access. Free wireless.

2014 2015 Steveston Branch

604-274-2012

4111 Moncton Street, Richmond, BC V7E 3A8 Offers a great collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. Provides free access to computers and Internet. Free wireless.

Army, Navy & Air Force Veterans #284

604-277-7530

105 - 11900 No. 1 Road, Richmond, BC V7E 1S9 Email: anaf284b@telus.net • www.anaf284.bravesites.com A veterans group that provides social activities for its members, sponsors numerous community activities, and raises funds for various charities. Live entertainment is available on weekends. Call Chuck for information on reservations or fundraising.

Chinese Cultural Centre of Greater Vancouver – Richmond Office

604-658-8875

860 - 4400 Hazelbridge Way, Richmond, BC V6X 3R8 Email: hq@cccvan.com • www.cccvan.com Offers classes and clubs for people with different interests including Chinese calligraphy, painting, dance, and flower arrangement. Provides services to the community and aims to promote the Chinese culture through various events. Services are available in English, Cantonese, and Mandarin. Membership is open to all.

Community Gardens

604-244-7377

www.richmond.ca/parks/parks/community.htm Provides a place to enjoy gardening, learn gardening techniques, and socialize with other gardeners. There are eight community gardens: Terra Nova Rural Park, the south end of Gilbert Road, the north side of King George Park, Garratt Wellness Centre, the intersection of Railway and Moncton, Paulik Neighbourhood Park, Brighouse School, and Richmond High School. To register as a community gardener, call or visit the Richmond Food Security Society website at www.richmondfoodsecurity. org/community-gardens.

Terra Nova Rural Park Home to the Waterwise Demonstration Garden, which demonstrates a variety of water-wise plants that require little water throughout the year as well as water conservation techniques, and Compost Demonstration, which demonstrates different composting bins and systems.

Fung Loy Kok Taoist Tai Chi™

604-681-6609

588 East 15th Avenue, Vancouver, BC V5T 2R5 1-800-824-2441 Email: vancouver@taoist.org • www.taoist.org Dedicated to introducing the Taoist Tai Chi™ arts of cultivation of the body, heart, and mind, and to make them accessible and beneficial to everyone regardless of their physical condition. Classes are available across the Lower Mainland, including Richmond. Class locations and times are listed on the website. Open to all ages and abilities.

Gateway Theatre

604-270-6500

6500 Gilbert Road, Richmond, BC V7C 3V4 Email: gtinfo@gatewaytheatre.com • www.gatewaytheatre.com Owned by the City of Richmond and operated by the Richmond Gateway Theatre Society, their mission is to be a welcoming, inclusive, and diverse theatre for Richmond and its surrounding communities.

Gateway Theatre Productions

604-270-1812

Email: boxoffice@gatewaytheatre.com Six plays are presented each season, including musicals, comedies, dramas, and new works in either the 540-seat Main Stage or 100seat Studio B in addition to SceneFirst, a play reading series.

Jewish Family Service Agency

604-257-5151

305 - 1985 West Broadway, Vancouver, BC V6J 4Y3 Email: info@jfsa.ca • www.jfsa.ca Provides opportunities to enhance the quality of life for individuals and families. Offers services for individuals and families at all ages and stages of life in the Jewish and wider community.

Minoru Fitness Centre

604-238-8004

Minoru Arenas – 7551 Minoru Gate, Richmond, BC V6Y 1R8 Email: bclarke@richmond.ca www.richmond.ca/parksrec/sports/fitness/minoru.htm Operated by the City of Richmond Recreation and Cultural Services Department. Administers the Specialized Physical Activity Programs and acts as the office for the Richmond Fitness and Wellness Community Association. Programs include: Healthy Back & Strong Abdominals, Osteofit for Life conducted in English and Cantonese, Strength & Stretch, TaikoFit Drumming, Yoga and Girls-only Yoga, Strength & Balance-Plus Size, Fit For Duty-Boot Camp, Heart & Diabetes Wellness, Active For Life, and Total Body Conditioning, Ethno Dance, Zumba and (Self Defense) Krav-Jitsu for children ages 8 to 15 and adults age 16+.

Minoru Place Activity Centre

604-238-8450

7660 Minoru Gate, Richmond, BC V6Y 1R9 Email: seniors@richmond.ca www.richmond.ca/parksrec/seniors/minoruplace/minoru.htm Offers an inviting, active and friendly environment for those 55 years and older. Minoru Place has a number of multipurpose rooms, a large hall with a stage, billiards room, cafeteria, computer room and an excellent woodworking shop. Activities include registered programs, out trips, special events and support groups. An annual Facility Pass ($21) provides access to any of the 40 Clubs and Groups. For more information, pick up a copy of the Minoru Place Newsletter from the Minoru Place front desk to find out about special events programs, upcoming trips and the latest news.

Manicures and Pedicures Service is provided every Tuesday, Wednesday, and Thursday for a fee. Call to make an appointment.

Minoru Place Cafeteria

604-238-8461

Provides hot meals and snacks at affordable prices.

Richmond Art Gallery

604-247-8300

180 - 7700 Minoru Gate, Richmond, BC V6Y 1R9 Email: gallery@richmond.ca • www.richmondartgallery.org Features international and Canadian artworks. Presents exhibitions, workshops, lectures, and outreach programs that focus on contemporary art and art issues. Admission is free.

Art+Tea+Talk

604-247-8313

Email: ktycholis@richmond.ca www.richmondartgallery.org/art-talk-and-tea-RAG.php Happens Wednesdays during each exhibition from 10:30am to 11:30am. A space for community members to share ideas about art over tea and baked treats. Come for the snacks, stay for the conversation! Light refreshments provided. Held 5 times per year. Free drop-in. For current schedule, visit the Gallery website.

Richmond Arts Centre

604-247-8300

180 - 7700 Minoru Gate, Richmond, BC V6Y 1R9 Email: artscentre@richmond.ca • www.richmond.ca/artscentre Offers a wide range of visual and performing arts classes. Classes are available for almost every age group and ability. Visit website for details or to register for programs online.

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Richmond Chinese Community Society

604-270-7222

208 - 8171 Park Road, Richmond, BC V6Y 1S9 Email: info@rccs.ca • www.rccs.ca Promotes the spirit of community service among those with a Chinese background. Provides services and programs such as Fitness Dance, Ballroom Dance, Tai Chi, Yuanji Dance, Karaoke Singing, Zumba Dance, Belly Dance, Yoga, Mandarin Conversation, Chinese Brush Painting and Calligraphy, Chinese Opera, and more. Services are available in Cantonese, Mandarin, and English. Organizes special events such as Chinese New Year Celebrations, Seniors Health Fair, Seniors Lunch Party, Mid-Autumn Festival, Annual Fundraising Dinner Gala, and more.

Richmond Community Concert Band 604-272-3009 (formerly Richmond Legion Community Band) 10555 Yarmish Drive, Richmond, BC V7E 5E6 Email: moosie@telus.net • www.richmondconcertband.ca Promotes the development and performance of live music at the community level. Rehearses weekly and provides music at civic functions including the Salmon Festival Parade and the Remembrance Day Ceremony, at concerts, various public locations in the City of Richmond, and at senior’s centres and residences. New members are welcomed.

Richmond Cultural Centre

604-247-8300

7700 Minoru Gate, Richmond, BC V6Y 1R9 Email: culturalcentre@richmond.ca • www.richmond.ca Houses the City of Richmond Archives, Arts Centre, the Art Gallery, and Museum. Adjacent to the Brighouse branch of the Public Library. Offers free public events such as concerts and lectures. Rooms are available for private rental. Visit the website for a schedule of events.

Richmond Golden Rods and Reels

604-275-3717

c/o 4111 Moncton Street, Richmond, BC V7E 3A8 Email: jdwells@telus.net • www.richmondgoldenrodsandreels.com A fishing and social club for seniors ages 50 and older. Meets on the fourth Tuesday of every month for club business at the Japanese Canadian Cultural Center. Organizes fishing trips, bus trips, socials, picnics, and more. Contact John at 604-275-3717 or Les at 604-274-8567 for more information.

Richmond Kinsmen Adult Centre

604-272-3237

Richmond Kinsmen Club

604-273-1868

PO Box 94007, Richmond, BC V6X 8A2 Email: gord@portereng.com • www.kincanada.ca A service club of men who plan activities and organize fundraisers for the community. Meets on the third Wednesday of every month. Executive meetings are held on the first Wednesday of every month at different locations. For more information, contact Gordon Stewart at 604-2731868.

Adult Day Centre

604-247-8313

100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2 Therapeutic day program for frail seniors and cognitively or physically impaired adults. Program includes social and recreational activities, health monitoring, and personal care. Other health-related services such as podiatry are available. Lunch and refreshments are provided at a nominal cost. Also offers respite care and support to help caregivers continue to care for their family members at home. Referral through the VCHA Continuing Care Program, also accepts private clients. Hours are 9:00am to 3:00pm, Monday to Friday. 52

A RESOURCE FOR OLDER ADULTS

Richmond Lawn Bowling Club

604-276-2695

6131 Bowling Green Road, Richmond, BC V6Y 4G2 Email: richmondlawnbowling@hotmail.com Summer season starts from mid-April until the end of September, then the winter season begins. New members with no bowling experience can check the website for recruitment and training which takes place in midApril. Mailing address is PO Box 733, 186 - 8120 No. 2 Road, Richmond, V7C 5J8.

Richmond Museum

604-247-8300

7700 Minoru Gate, Richmond, BC V6Y 1R9 Email: museum@richmond.ca • www.richmondmuseum.ca A community museum reflecting the history and development of Richmond. The collection is presented in changing exhibits, programs, and research projects. Offers bus and heritage walking tours, school programs, children’s summer programs, and a variety of public programs.

Richmond Nature Park Society

604-718-6188

11851 Westminster Highway, Richmond, BC V6X 1B4 Email: nature@richmond.ca • www.richmond.ca/naturepark Dedicated to preserving and providing natural history education in Richmond. Offers programs and events throughout the year. Volunteer opportunities available with training provided. The Nature House is open daily from 9:00am to 5:00pm and the park is open from dawn until dusk. Provides opportunities for quiet strolls, explorations of the bog, looks at wildlife, or visits to the Nature House.

Richmond Potters Club

604-241-8418

7700 Minoru Gate, Richmond, BC V6Y 1R8 Email: info@richmondpottersclub.com www.richmondpottersclub.com Meets on the third Thursday of every month at 7pm in the Pottery Studio on the second floor of the Richmond Cultural Centre starting in September and ending in June. Membership is open to adults with experience, with an annual membership fee. Members can attend workshops, demonstrations, and have access to the club’s library and studio. Provides lessons for handbuilding and wheel throwing.

Royal Canadian Legion - Richmond Branch #291 604-278-6423 11131 Bridgeport Road, Richmond, BC V6X 1T3 Email: legion291@shaw.ca Provides activities for its members. Sponsors community events and raises funds for charities in Richmond. Acts as the host branch for the Richmond Poppy Fund, assisting Canadian and Commonwealth veterans and their families in times of need.

Steveston Interurban Tram

604-238-8081

4011 Moncton Street, Richmond, BC V7E 3A8 Email: interurban1220@richmond.ca www.richmond.ca/interurban1220 Free entry to the building housing the 1220 Interurban Tram, Richmond Museum’s largest artifact. Open from July to August everyday except Mondays from 11:00am to 5:00pm. Open from September to June on Saturdays and Sundays from 10:00am to 4:00pm.

1220 Tour Offers a free lightning tour of the site - 12 things about the 1220 interurban in 20 minutes.

Steveston Japanese Canadian Cultural Centre

604-238-8098

c/o 4111 Moncton Street, Richmond, BC V7E 3A8 Offers a seniors activity drop-in centre and multicultural programs.

2014 2015 Steveston Museum and Visitor’s Centre

604-718-8439

3811 Moncton Street, Richmond, BC V7E 3A7 Email: stevestonmuseum@richmond.ca www.richmond.ca/stevestonmuseum Located in Steveston Village and renowned for its post office staffed by knowledgeable locals. Entry is free and donations are appreciated. Offers programs for schools and the public. See website for upcoming events and programs. Please call 604-271-8280 for the visitor centre and 604271-6868 for the post office.

The Village Knitters at Steveston

604-276-0059

Come and join The Village Knitters in Steveston every Tuesday morning at WAVES on Bayview from 10am to noon. Everyone is welcome and people of all ages are encouraged to come to meet other knitters in the community. Help is offered if needed. Call for more information.

Third Age Learning at Kwantlen (TALK)

604-599-3077

8771 Lansdowne Road, Richmond, BC V6X 3V8 Email: TALK@kpu.ca • www.kpu.ca/talk Provides people ages 50 and up with educational activities, including non-credit courses, tours, special events, and Philosophers’ Cafes. Members receive two course brochures per year and register for programs in Richmond, Surrey, Cloverdale, and Langley. Course leaders are current or retired Kwantlen instructors, other post-secondary instructors, or community members with special expertise.

West Richmond Pitch and Putt Golf Course

604-204-7888

9751 Pendleton Road, Richmond, BC V7E 4M1 www.richmond.ca/parks/parks/golf.htm A nine-hole course located in Hugh Boyd Park operated by the City of Richmond. Opens in early April and closes late fall. Open daily from 9:00am to dusk. Course hours are subject to change in instances of severe weather conditions. An adult must accompany children under 12 years old. Club rentals are available.

SERVICES FOR NEW CANADIANS Chinese Cultural Centre of Greater Vancouver – Richmond Office

604-658-8875

860 - 4400 Hazelbridge Way, Richmond, BC V6X 3R8 Email: hq@cccvan.com • www.cccvan.com Offers classes and clubs for people with different interests. Provides services to the community and promotes Chinese culture through various events. Services are available in English, Cantonese, and Mandarin. Membership is open to all.

Chinese Mental Wellness Association of Canada

604-273-1791

250 - 5726 Minoru Boulevard, Richmond, BC V6X 2A9 Email: cmwac@live.cn • www.cmwac.ca Supports those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services in Mandarin and Cantonese to mental health consumers and their families. Promotes mental wellness through workshops, outreach visits, counselling, training for volunteers, advocacy, family support groups, festival gatherings, and a telephone support line. Offers referral services and networks to raise public awareness of mental illness.

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2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Citizenship and Immigration Canada

1-888-242-2100

www.cic.gc.ca TDD: 1-888-576-8502 Responsible for immigration, settlement, resettlement, citizenship, and multiculturalism programs and services. Screens and approves for admission, immigrants, foreign students, visitors and temporary workers; resettles, protects and provides a haven for refugees; helps newcomers adapt to Canadian society and become citizens; manages access to Canada to protect the security and health of Canadians and the integrity of Canadian laws; and helps Canadians and newcomers to participate in the life of the country.

Multicultural Helping House Society

604-879-3277

4802 Fraser Street, Vancouver, BC V5V 4H4 Email: info@helpinghouse.org • www.helpinghouse.org Helps immigrant individuals and families integrate into the community and empowers them to become contributing members of Canada. Offers respite housing, newcomer orientation, life skills and first-aid training, employment networking, income tax return services, social support and form-filling assistance, free workshops on employment standards and Labour Code, mental wellness immigration processes and options, English communication skills, basic financial literacy and computer classes. Services are offered in English, Filipino, and Bangla.

Richmond Multicultural Community Services

604-279-7160

210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: rmcs@rmcs.bc.ca • www.rmcs.bc.ca Provides services to immigrant and refugee communities in Richmond. Plays a role in the settlement, education, and integration of immigrants. Assists newcomers with settlement needs such as language development, job search skills, and networking skills. Hosts programs, training sessions, and events to facilitate and promote multiculturalism, diversity, and inclusiveness.

Chai at Chaupal Free program for South Asian seniors to relax, have tea, share ideas, discuss general topics, and volunteer. Meetings are Mondays from 10:30am to 12:30pm at the India Cultural Centre (8600 No.5 Road, Richmond) and Tuesdays from 12:00pm to 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Road, Richmond).

English Conversation Classes Email: info@rmcs.bc.ca English conversation classes for immigrant men and women led by qualified teachers. Classes are offered weekly on Tuesday mornings and/or Thursday evenings.

Information & Referral Services - Settlement Services

604-279-7165

Email: ashok@rmcs.bc.ca Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.

Multicultural Seniors Group Provides an opportunity for seniors to socialize and receive information in an informal, relaxed, and friendly environment. Meetings are held every Wednesday afternoon.

Richmond Multicultural Seniors Society

604-279-7160

210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Provides programs and services to meet the needs of seniors. Coordinates and disseminates information for seniors. Encourages and establishes links with groups having similar objectives.

A RESOURCE FOR OLDER ADULTS

Richmond Women’s Resource Centre Association – English Conversation

604-279-7060

340 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: office.rwrc@shawcable.com www.richmondwomenscentre.bc.ca/help-groups/programs/12english-conversation A program for women with English as a second language. Meets Mondays. Membership is required.

S.U.C.C.E.S.S.

604-279-7180

220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 www.success.bc.ca Builds bridges, harvests diversity, and fosters integration through service and advocacy. Provides assistance at all stages of the Canadian experience. Delivers services in settlement, employment, health, and housing as well as business, economic, community and social development. Proudly serves communities in the Lower Mainland, Fort St. John and overseas in Taipei, Taiwan and Seoul, Korea.

Chinese Help Lines – Mandarin & Cantonese

604-270-8222

Provides help and support to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Operates seven days a week, from 10:00am to 10:00pm. Please call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line.

Community Airport Newcomers Network (CANN)

604-270-0077

Email: cann@success.bc.ca Facilitates the pre-settlement and integration of newly arrived immigrants by providing a welcome reception, resource referrals, and orientation.

Community Services

604-408-7274

Helps new immigrants and citizens bridge language and cultural gaps, access community resources, establish cross-cultural links, integrate socially and participate in the community, cultivate mutual help and teamwork, enhance their quality of life, and contribute to Canadian society.

Immigrant Settlement and Integration Programs (ISIP)

604-279-7180

Assists new immigrants to orient, adapt, and integrate into Canadian society. Services include: Airport Reception, New Immigrant Orientation Program, Child Care Subsidy Program, Information & Referral, Labour Market Information Services, Community Connection Activities, Financial Literacy Education Program, Citizenship Program, and Public Education Program. Services are provided in English, Cantonese, Mandarin, Farsi, Arabic, Punjabi, Hindi and Tagalog.

Seniors’ and Women’s Services

604-279-7180

Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.

Translation and Interpretation

604-408-7274

Email: translation@success.bc.ca Quality translation and interpretation services for individuals, businesses, and public service agencies are available.

2014 2015 VOLUNTEER OPPORTUNITIES

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Freecycle Richmond

Email: info@govolunteer.ca â&#x20AC;˘ www.govolunteer.ca An online database of volunteer opportunities in Richmond and the Lower Mainland. Helps to connect volunteers with local non-profit organizations.

www.freecycle.org A movement of people who are giving and receiving items for free in their own communities. Encourages reuse and helps to keep good things out of landfills. Each local group is moderated by a local volunteer. Membership is free.

Richmond Animal Protection Society (RAPS)

604-275-2036

12071 No. 5 Road, Richmond, BC V7A 4E9 Email: raps.shelter@telus.net â&#x20AC;˘ www.rapsociety.com Cares for lost and abandoned animals in Richmond. Operates the City of Richmond animal shelter and a large, no-kill cat sanctuary that houses animals rescued or surrendered by guardians who can no longer care for them. Provides a home and veterinary care to those that are not adoptable.

Volunteer Richmond Information Services â&#x20AC;&#x201C; Volunteer Centre

604-279-7020

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: info@volunteerrichmond.ca Helps potential volunteers find appropriate and satisfying volunteer opportunities. Offers volunteer management training and consultation services to local non-profit organizations and promotes volunteerism within the community. The Volunteer Match program provides one-onone assistance to connect individuals with volunteer opportunities. Visit the website and click on the â&#x20AC;&#x153;Volunteer Richmond!â&#x20AC;? button to see local volunteer opportunities.

Recycling Council of British Columbia

604-683-6009 1-800-667-4321

10 - 119 West Pender Street, Vancouver, BC V6B 1S5 Email: hotline@rcbc.bc.ca â&#x20AC;˘ www.rcbc.bc.ca Promotes the principles of zero waste through information services, exchanging ideas, and research.

Richmond Animal Protection Society Thrift Store

604-244-7529

140 - 8260 Granville Avenue, Richmond , BC V6Y 1P3 Email: raps.shelter@telus.net â&#x20AC;˘ www.rapsociety.com Sells goods to raise funds for the Richmond Animal Protection Society. All profits go toward care of animals. Donations of resalable items, including furniture, welcomed. Call for assistance with pick-up of large donations. Store hours are 10:00am to 5:30pm, Monday to Saturday.

SWIMMING - a great total body workout! â&#x20AC;˘ Improves posture, ďŹ&#x201A;exibility, strength & balance â&#x20AC;˘ Stimulates circulation â&#x20AC;˘ Creates muscle tone â&#x20AC;˘ Helps to combat the ageing process Richmond Aquatic Services offers a variety of drop-in and registered programs. Come check us out. Open Daily. Visit our website for details, www.richmond.ca/aquatics

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2014 2015 Volunteer Richmond Information Services – Richmond Christmas Fund

604-279-7035

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: christmasfund@volunteerrichmond.ca www.volunteerrichmond.ca Provides grocery vouchers to registered low-income Richmond residents. Also provides new toys to low-income families with children ages 12 and under, and gift certificates to teens 13 to 15. Matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community, both financial and of new, unwrapped gifts, are the basis of this program. Due to health reasons, donations of stuffed animals are no longer accepted.

Richmond Family Place Thrift Store

604-278-4336

8660 Ash Street, Richmond, BC V6Y 2S3 Email: info@richmondfamilyplace.ca • www.richmondfamilyplace.ca Sells used clothing, footwear, toys, books, and small household items. Please contact for hours.

Richmond Hospital Auxiliary Thrift Shop

Richmond Poverty Response Committee

Richmond Shares

604-271-1551

Programs and Services: Grocery Distribution Ageless Volunteerism Nutritious Recipe Demonstration Play & Learn Community Information Centre More information: 604-271-5609 or richmondfoodbank.org

a caring community where no one goes hungry A RESOURCE FOR OLDER ADULTS

604-279-7061

Email: richmondshares@shawcable.com • www.richmondshares.bc.ca Share items that are no longer needed with low-income Richmond residents and find free furniture, clothing, sporting goods, and more. Donors can post descriptions of items they would like to donate while maintaining their privacy; their contact information is seen only by volunteers at Richmond Shares. Pick-up is then arranged between donor and recipient.

3731 Chatham Street, Richmond, BC V7E 2Z4 A thrift shop located in the Steveston area. Accepts donated goods which are sold to raise funds for the Richmond Hospital. Store hours are 10:00am to 3:00pm, Monday to Saturday. Volunteers welcomed.

604-205-4700

c/o Richmond Food Bank Society, 100 - 5800 Cedarbridge Way Richmond, BC V6X 2A7 Email: info@richmondprc.org • www.richmondprc.org A group of volunteers representing the faith community, community organizations, social services, and members of the public who work to alleviate poverty in the community. Meets on the first Thursday of the month September to June from 4:30pm to 6:00pm at Richmond Caring Place (7000 Minoru Boulevard, Richmond).

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2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Salvation Army - Richmond Corps

604-277-2424

Community Christmas Dinner Volunteers and local businesses host a community dinner for the less fortunate in December.

Emergency Social Services Helps individuals and families in need with the basics of food and clothing.

Fire Victim Program Helps tenants and homeowners without home insurance replace basic clothing, furniture, and household items lost through a fire.

SOS Children’s Village BC Thrift Store

604-274-8866

3800 Moncton Street, Richmond, BC V7E 3A6 Email: barbhigh57@gmail.com • www.sosbc.org A thrift store located in Steveston where all proceeds support SOS Children’s Village BC. Accepts donations of clean, gently used articles, such as clothing, small household goods, books, seasonal decorations, and more. Store hours are 10:00am to 4:00pm, Monday to Saturday, and 10:00am to 3:00pm on Sunday. Additional location in Kerrisdale (2319 West 41st Avenue, Vancouver).

St. Alban’s Anglican Church

604-278-2770

7260 St. Albans Road, Richmond, BC V6Y 2K3 Email: office@stalbansrichmond.org • www.stalbansrichmond.org

Drop In Centre The Drop-In Centre is open Monday to Friday from 8am to 12pm and offers internet access, hot beverage and snacks. They also offer help in navigating social programs that assist those in need.

Shower Program

Free Eye Glasses Refers low-income individuals who need glasses to Lenscrafters’ Vision Care program for assistance. Must have an eye exam and a prescription ready.

Showers are available between 8-10am on Saturday mornings. We also serve breakfast to our guests

Weekly Free Community Lunch A free, nutritious meal is offered to the community every Thursday at 12:30pm (except during the summer months). All are welcome.

• • • • •

Conveyancing Land Transfers Mortgages Subdivisions Mobile Homes

• • • • •

Powers of Attorney Wills Representation Agreements Attestations/Notarizations Certified Copies

Tammy Morin-Nakashima

Nancy (Schick) Skinner

Gail Maida

(Formerly Tammy Hoolsema)

209-3740 Chatham Street

#650-5900, No. 3 Road Richmond, BC

#155-8040 Garden City Rd. Richmond, BC

604.275.0070

604.270.8644

604.273-9688

Malek Allibhai

Alex Ning

Hans Podzun

#210-6411 Buswell St. Richmond, BC

#230-8911 Beckwith Rd. Richmond, BC

604.244.8993

604.270.8384

Fairchild Square #630-4400 Hazelbridge Way

A RESOURCE FOR OLDER ADULTS

604.273.1101

2014 2015

INDEX A Aboriginal services, 28 Abuse, 6, 18, 39, 58 Abuse of seniors, 42 Abuse, Neglect, and Self-Neglect, 5 Access Pro Bono, 45 Accommodation and housing, 6, 8, 36-37, 39 Acute Home Based Treatment Program (Vancouver Coastal Health), 8 Addictions (Vancouver Coastal Health Richmond), see Mental Health and Addictions Adult day programs, 6, 52 AIDS, 26, 42 Al-Anon Alateen Family Group, 40 Alcohol and drugs, 40, 42 Alcohol and Drug Information & Referral (bc211), 40 Alcoholics Anonymous, 40 Allergy/Asthma Information Association, 12 Allowance, 29 Allowance for the Survivor, 29 ALS Society of BC, 13 Alzheimer Society of BC, 13 Ambulatory Care Services, 10 Ambulance Service, BC, 12, 20 Amyotrophic lateral sclerosis (ALS), 13 Animals, 14, 55 Anaphylaxis, 12 Anne Vogel Methadone Clinic, 9 Anxiety, 10, 13, 18, 43, 44 AnxietyBC, 13 Aquatic services, 50 Army, Navy & Air Force Veterans #284, 51 Art Gallery, Richmond, 51 Arts Centre, Richmond, 51 Arthritis Society, 13 Assisted Living, 6, 8, 29, 36 Assisted Living Registrar, 37 Asthma, 12 Austin Harris Residence (S.U.C.C.E.S.S.), 8

B bc211, 39, 40, 44, 48 BC Ambulance Service, 12, 20 BC Association of Clinical Counsellors, 14 BC Association of Optometrists, 14 BC Bereavement Helpline, 40 BC Cancer Agency, 14 BC Centre for Elder Advocacy and Support, 42 BC Coalition of People with Disabilities, 42 BC Dental Association, 14 BC Epilepsy Society, 14 BC HealthGuide Handbook, 19 BC Housing, 37 BC Lung Association, 14

BC Lupus Society, 14 BC Medical Services Plan (MSP), 20, 30 BC Mental Health Information Line, 14 BC Pets and Friends, 14 BC Podiatric Medical Association, 14 BC Psychological Association, 14 BC Schizophrenia Society, 15 BC Vital Statistics Agency, 33 Bereavement, 39, 40 Better at Home (Volunteer Richmond Information Services) Friendly Visiting, 44 Light Housekeeping, 28 Transportation, 34 Better Business Bureau of Mainland BC, 48 Block Watch, 46 Breast cancer, see Cancer Breast examination (screening mammography), 24 Bus Pass Program, 29, 34

C Cambie Community Centre, 24, 49 Canada Mortgage and Housing Corporation, 37 Canada Pension Plan (CPP), 29 Canada Revenue Agency, 28-29 Canadian Bar Association, 45 Canadian Cancer Society, 15 Canadian Celiac Association, Vancouver Chapter, 16 Canadian Diabetes Association, 16 Canadian Guide Dogs for the Blind (CGDB), 16 Canadian Hemochromatosis Society, 16 Canadian Liver Foundation, 16 Canadian MedicAlert Foundation, 18, 28 Canadian Mental Health Association, 18 Canadian Red Cross, 18, 26 Health Equipment Loan Program, 26 Cancer, 14, 23, 44 Caregivers, 13, 39 Care facilities and homes, 6, 8, 36-37, 39 Case Management, 6 Cerebral Palsy Association of BC, 18 Chimo Community Services, 39, 40, 46 Chinese Cultural Centre of Greater Vancouver, 51, 53 Chinese Help Lines (S.U.C.C.E.S.S.), 39, 54 Chinese Mental Wellness Association of Canada, 18, 53 Christmas Fund, Richmond, 56 Chronic Disease Self-Management Program, 24 Chronic fatigue syndrome, 20 Citizenship and Immigration Canada, 54 City Centre Community Centre – Lang Centre, 49 City of Richmond, 32 Aquatic Services, 50 Committees, 32 Community Centres, 49-50

Community Gardens, 51 Diversity Services, 50 Mayor’s Office, 32 Program Registration Line, 50 Public Libraries, 50-51 Richmond Opportunities for Affordable Recreation, 50 CNIB (Canadian National Institute For the Blind), 18-19 Cocaine Anonymous, 40 Co-dependents Anonymous (CoDA), 43 College of Chiropractors of BC, 19 College of Dental Surgeons of BC, 19 College of Massage Therapists of BC, 19 College of Naturopathic Physicians of BC, 19 College of Physicians and Surgeons of BC, 19 College of Psychologists of BC, 19 Community centres, 49-50 Community Legal Assistance Society (CLAS), 46 Community Leisure Transportation, 34 Community meals, 27-28 Compassionate Care Benefits, 30 Computer access, 44, 50 Continuing Health services, 6, 8 Co-operative Housing Federation of BC, 37 Counselling and support services, 39-40, 42-45 Courtyard Gardens – Assisted Living Care and Intermediate Care, 8, 36 Crisis, 39 Crisis Line (Chimo), 8-9, 39 Crohn’s and Colitis Foundation of Canada, 19 Cultural Centre, Richmond, 52

D Deafblind Services Society of BC, 19 Dementia, 13 Dental/denture clinics, 26 Dentists, 14, 19, 26 Depression, counselling for, 18, 43, 44 Diabetes, 5, 16, 24 Diabetic Support Group, Richmond, 23 Dietitian services, 20 Dial-a-Law, Canadian Bar Association, 45 Disability, Richmond Centre for, 44 Disabled persons BC Coalition of People with Disabilities, 42 BC Housing, 37 Bus Pass Program, 29, 34 Canada Mortgage and Housing Corporation (CMHC), 37 Canadian Guide Dogs for the Blind (CGDB), 16 CNIB (Canadian National Institute For the Blind), 18-19 Community Leisure Transportation, 34 Disability Discount (ICBC), 34 Diversity Services, 50 Fuel Tax Refund Program for Persons with Disabilities,32 HandyDART and HandyCard, 34

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015 Home support, 6, 26 Parking Permit for Persons with Disabilities, 34, 44 Richmond Centre for Disability, 44 Taxi Saver, 36 Diversity Services, 50 Doctors (Richmond Health Services), 8 Drugs and alcohol, 40, 42-45

E Emergency alert systems, 18, 28 Emotions Anonymous, 43 Employment and Income Assistance Centre, Richmond, 30, 32 Employment Insurance, 30 English language learning, 44, 54 Epilepsy, 14 Equipment, medical, 26 Extended care, 18, 26 Eyeglasses, 58

F Fair Pharmacare, 12, 20, 29 Falls Prevention Program, Seniors, 6 Family Caregivers’ Network Society, 39 Family Information Line (Military Family Services Program), 43 Family Services of Greater Vancouver, 43 Federal government, 33 Fee Subsidy, Recreation, 50 Fibromyalgia, 20 Financial Assistance for Seniors, Government Programs, 29-30 Financial and tax services, 28-30, 32 Findlay, Kerry-Lynne (MP), 33 Fire - Rescue, Richmond, 32 Fitness Centre, Minoru, 20, 51 Food, 27-28 Food Bank, Richmond, 27 Fraserview Intermediate Care Lodge, 8, 36 Freecycle Richmond, 55 Freemasons Volunteer Driver Program, 34 FSNA – Vancouver, 43 Fuel Tax Refund Program for Persons with Disabilities, 32 Fung Loy Kok Taoist Tai Chi, 51

G Gambling,44 Garratt Wellness Centre, 5, 19 Gateway Theatre, 51 Gilmore Park United Church Community Meal, 27 Glasses, 58 Goods and Services Tax/ Harmonized Sales Tax (GST/HST) credit, 29 Government listings, 32-33 Government of Canada – Information, 33 Go Volunteer, 55 Grace Seniors Home, Richmond, 8 60

Greater Vancouver Community Services Society, 26 Grief Recovery Society, Lower Mainland, 40 Grief support programs, 40 Grocery shopping services, 6, 8, 28 Guaranteed Income Supplement (GIS), 29 Guide Dogs for the Blind, Canadian, 16

Hamilton Community Centre, 49 HandyCard, 34 Handycrew Co-operative (Richmond Society for Community Living), 28 HandyDART, 34 Health & Home Care Society of BC, 19, 27 HealthGuide Handbook, BC,19 Health Department (Richmond Public Health), 5-6 Health Equipment Loan Program (Canadian Red Cross), 18, 26 Health insurance,12 Health organizations, 12-16, 18-20, 22-24, 26 HealthLinkBC Files, 20 Health Services, Vancouver Coastal Health - Richmond, 5, 6, 8 Hearing Clinic (Minoru Place Activity Centre), 22 Hearing impairment, 22, 26 Heart and Stroke Foundation of BC & Yukon, 20 Heart of Richmond AIDS Society, 26 Help Lines, Cantonese and Mandarin (S.U.C.C.E.S.S.), 39, 54 Help at home, 26-28 Hemochromatosis, 16 HIV, 10, 26, 42 Home Adaptations for Independence (HAFI), 37 Home repairs, 28 Home support, 6, 26 Hospice, 40 Housing and accommodation, 36-37, 39 Housing Directory, 37

Kidney Foundation of Canada, 20 Kidney Connect (Peer Support Program), 20 Kehila Society of Richmond, 27, 43 Kosher Meal Delivery, 27, 43

I ICBC, 34 Immigrants, 53-54 Immunization Clinic, Richmond, 6 Income tax clinics, 32 Information services, 48 Information & Referral Services (Volunteer Richmond Information Services), 28, 48 Information on the Government of Canada, 33 Insurance, health, 12 Insurance Corporation of British Columbia (ICBC), 34 Intermediate care, 8, 36 Interpretation services, For health, 5 For immigrants, 54 For sign language, 5, 26

A RESOURCE FOR OLDER ADULTS

Jack Bell Foundation, the, 34 Japanese Community Volunteers Association (Tonari Gumi), 27, 43, 48 Jewish Family Service Agency, 27, 43, 48, 51 Joint Works and Water Works, 14

L Law Students’ Legal Advice Society, 46 Lawn Bowling Club, Richmond, 52 Lawyer Referral Service, 45 Legal services, 45-46 Legal Services Society, 46 Leisure activities, 49-53 Lend an Ear (Western Institute for the Deaf and Hard of Hearing), 26 LGBT services, 45 Library, Richmond Public, 50-51 Lifeline, Philips, 28 Lions Manor, Richmond, 8, 37 Living Will, 46 Low cost goods and services, 55-56, 58 Lower Mainland Grief Recovery Society, 40 Lung Association, BC, 14 Lupus, 14

M Mammograms, 12, 24 Manicures, 51 Massage, 19, 24 Meals, 27-28 Meals on Wheels, 19, 27 MedicAlert Foundation, 18, 28 Medical equipment and supplies, 18, 26 Medical Services Plan (MSP), 12, 20 Premium Assistance, 30 MEFM (Myalgic Encephalomyelitis and Fibromyalgia Society of BC), 20 Members of Parliament (MPs),33 Members of the Legislative Assembly (MLAs), 33 Mental health, 8-10 Mental Health Emergency Services, 9 Mental Health Information Line, BC, 14 Vancouver Coastal Health – Richmond – Mental Health and Addiction, 8-10 Methadone Clinic, 9 Military Family Services Program – Family Information Line, 43 Ministry of Finance, 32 Ministry of Health, 12 Ministry of Social Development, 30, 32 Minoru Aquatic Centre, 50

2014 2015 Minoru Fitness Centre, 20, 51 Minoru Place Activity Centre, 22, 27, 32, 34 Minoru Residence, 8, 36 MLAs, see Members of Legislative Assembly Mood Disorders Association of BC (MDABC), 22 MPs, see Members of Parliament MSP, see Medical Services Plan Multicultural Community Services, Richmond, 32, 48, 54 Multicultural Seniors Society, Richmond, 54 Multicultural Helping House Society, 54 Multiple Sclerosis Society of Canada, 22 Municipal government, 32 Muscular Dystrophy Canada, 22 Museum, Richmond, 52 Myalgic encephalomyelitis, 20

N Nar-Anon Family Groups, 40 Narcotics Anonymous, 42 Nature Park, Richmond, 52 Needle Exchange, Richmond, 10 Neglect, 5 Neighbourhood Pro Bono Law Clinics (Chimo), 39, 46 Neuromuscular disorders (muscular dystrophy), 22 New Canadians, 53-54 Nidus Personal Planning Resource Centre and Registry, 46 Nova Transition House (Chimo), 39 Nutrition (dietitian), 20

O Office of the Assisted Living Registrar, see Assisted Living Registrar Old Age Security (OAS), 30 Optometrists, BC Association of, 14 OASIS (OsteoArthritis Service Integration), 6, 22 Osteoporosis Canada 22 Ostomy, 20

P Palliative care services, 12 Parking Permit for Persons with Disabilities, 34, 44 Parkinson Society BC (PSBC), 23 Passport office, Richmond, 33 Pathways Clubhouse (Canadian Mental Health Association), 18 Pedicures, 51 Peer counsellors, 44 Pension Plan, Canada, 29 Peoples’ Law School, the, 46 Personal safety and communication, 28 Pets (BC Pets and Friends), 14 Pharmacare Plan, 12, 20 Philips Lifeline, 28 Physicians, 8, 19

Pinegrove Place, 8, 37 Podiatric Medical Association, BC, 14 Police, 46 Polio, 23 Pools, 50 Post Polio Awareness & Support Society of BC, 23 Problem Gambling Helpline (BC211), 44 Problem Gambling Prevention and Counselling Services, 44 Property Tax Deferment Program, 30, 32 Prostate Cancer Foundation BC, 23 Prostate Cancer Networking Group, Richmond Chinese, 23 Providence Lifeline, see Philips Lifeline Provincial government, 33 Psychiatric services, see Mental health and addictions Psychologists, 14, 19 Public Guardian and Trustee of BC, 46

Q Quit Smoking Information, 6 QuitNow Services, 14 QMUNITY, 45

R Recreation, 49-53 Recreation Fee Subsidy, 50 Recycling Council of British Columbia, 55 Red Cross, Canadian Health Equipment Loan Program, 18, 26 Reid, Linda (MLA), 33 Rent subsidy, (SAFER), 30, 37 Repairs, home or appliance, 28 Representation Agreement, (Nidus Personal Planning Resource Centre and Registry), 46 Residential care, 6, 8 Residential Tenancy Office, 37 Respite, 15, 19, 26-27 Richmond Addiction Services, 10, 42 Richmond Animal Protection Society, 55 Thrift Store, 55 Richmond Art Gallery, 51 Richmond Arts Centre, 51 Richmond Caregivers Drop-In Support Group, 39 Richmond Centre for Disability (RCD), 44 Richmond Centre Wellness Club, 20 Richmond Chinese Community Society, 52 Richmond Christmas Fund (Volunteer Richmond Information Services), 56 Richmond, City of, 32 Richmond Community Concert Band, 52 Richmond Cultural Centre, 52 Richmond Diabetic Support Group, 23 Richmond Employment and Assistance Centre (Ministry of Social Development), 30, 32 Richmond Family Place Thrift Store, 56

Richmond Food Bank, 27 Richmond Golden Rods and Reels, 52 Richmond Grace Seniors Home, 8 Richmond Handycrew Co-operative (Richmond Society for Community Living), 28 Richmond Health Department (Richmond Public Health), 5-6 Richmond Hospice Association, 40 Richmond Hospital (Vancouver Coastal Health - Richmond), 10, 12 Screening Mammography Program of BC, 12, 24 Richmond Hospital Auxiliary Thrift Shop, 56 Richmond Immunization Clinic, 6 Richmond Kinsmen Adult Centre, 23, 27, 52 Richmond Kinsmen Club, 52 Richmond Lawn Bowling Club, 52 Richmond Lions Manor, 8, 37 Richmond Mental Health Consumer and Friends Society, 44 Richmond Multicultural Community Services, 54 Chai at Chaupal, 54 English Conversation Classes, 54 Income Tax Clinic, 32 Information & Referral Services – Settlement Services, 48, 54 Multicultural Seniors Group, 54 Richmond Multicultural Seniors Society, 54 Richmond Museum, 52 Richmond Nature Park Society, 52 Richmond Needle Exchange, 10 Richmond Passport Office, 33 Richmond Potters Club, 52 Richmond Poverty Response Committee, 56 Richmond Program Registration Line, 50 Richmond Public Health, 5-6 Richmond Public Library, 50-51 Richmond Senior Peer Counselling (Volunteer Richmond Information Services), 44 Richmond Seniors Advisory Committee (RSAC), 32 Richmond Shares, 56 Richmond Society for Community Living, 28 Richmond Handycrew Co-operative, 28 Richmond Stroke Recovery Centre, 23 Richmond Support Group for the Visually Impaired, 44 Richmond Women’s Resource Centre Association, 44, 48 Computer Training, 44 Computer/Internet Access, 44 English Conversation, 44, 54 Peer Support and Information & Referral, 44 Ride-Share, 34 Rosewood Manor, 8, 37 Rotary Hospice House (Salvation Army), 40 Royal Canadian Legion - Branch #291, 52 Royal Canadian Mounted Police (RCMP), 46

2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015

S S.U.C.C.E.S.S., 39, 54 Austin Harris Residence, 8 Chinese Help Lines – Mandarin & Cantonese,39, 54 Community Airport Newcomers Network (CANN), 54 Community Services, 54 Immigrant Settlement and Integration Programs, 54 Seniors’ and Women’s Services, 39, 54 Simon K.Y. Lee Seniors Care Home, 8 Translation and Interpretation, 54 SAFER - Shelter Aid for Elderly Renters (BC Housing), 30, 37 SAIL - Seniors Abuse and Information Line (BC Centre for Elder Advocacy and Support), 42 Salvation Army, 39 Advocacy Program, 39 Community Christmas Dinner, 58 Emergency Social Services, 39, 58 Fire Victim Program, 39, 58 Free Eyeglasses, 58 Rotary Hospice House, 40 Weekly Free Community Lunch, 28, 58 Schizophrenia Society, BC, 15 Scleroderma Association of BC, 24 Screening Mammography Program of BC, 12, 24 Sea Island Community Centre, 49 Self Management Programs, 24 Chronic Disease Self Management Program, 24 Chronic Pain Self Management Program, 24 Diabetes Self Management Program, 24 Online Chronic Disease Self-Management Program, 24 Senior Citizens’ Repair Service, 28 Seniors Abuse and Information Line (SAIL), 42 Seniors Advisory Committee, Richmond (RSAC), 32 Senior’s Centre, see Minoru Place Seniors Activity Centre Seniors Falls Prevention Program, 6 Seniors Information & Referral, 28, 48 Seniors Services Society, 37 Housing Directory, 37 Housing Services, 37 Information and Referral, 48 Senior’s Supplement (Financial Assistance for Seniors), 30 Seniors’ Wellness Clinics, 24 Service BC, 33, 48 Service Canada Centre (Richmond), 30 Services for new Canadians, 53-54 Settlement services, 48, 54 Shelter Aid for Elderly Renters –SAFER (BC Housing), 30, 37 Shopping services, 6, 8, 28 Simon K.Y. Lee Seniors Care Home 62

(S.U.C.C.E.S.S.), 8 Smoking, quit, 6 Social groups Army, Navy & Air Force Veterans #284, 51 Richmond Golden Rods and Reels, 52 Richmond Lawn Bowling Club, 52 Richmond Multicultural Seniors Group, 54 Royal Canadian Legion Branch #291, 52 Social Planning and Research Council BC, 34 SOS Children’s Village BC Thrift Store, 58 South Arm Community Centre, 49 South Arm Outdoor Pool, 50 St. Alban’s Anglican Church Drop-In Centre, 58 Pastoral Counselling, 45 Shower Program, 58 Weekly Free Community Meal, 38 St. John Ambulance, 28 Steveston Community Centre, 49 Steveston Japanese Canadian Cultural Centre, 52 Steveston Interurban Tram, 52 Steveston Museum and Visitor’s Centre, 53 Steveston Outdoor Pool, 50 Subsidized housing, 37 Substance Abuse, 40, 42 Suicide intervention and counselling, 9, 39 Suicide support groups, 39, 40 Support Group for the Visually Impaired, Richmond, 44 Surgeons, 19 Swimming pools, see Pools

T TAP BC - Travel Assistance Program (Ministry of Health), 12, 20 Tai Chi, 51 Tax and financial services, 28-30, 32 Taxi Saver, 36 Tenants’ Resource and Advisory Centre (TRAC), 39 The Heart of Richmond AIDS Society, 26 The Jack Bell Foundation, 34 The People’s Law School, 46 Theatre, Richmond Gateway, 51 Third Age Learning at Kwantlen (TALK), 53 Thompson Community Centre, 50 Thrift stores, 55-56, 58 Translation services For health, 5 For immigrants, 54 TransLink, 34 HandyCard, 34 HandyDart, 34 Lost & Found, 36 Taxi Saver, 36 Transit Information, 36 Transportation services, 34-36 Travel Assistance Program – TAP BC (Ministry of Health), 12, 20 Travel Clinic (Vancouver Coastal Health), 6

A RESOURCE FOR OLDER ADULTS

Trustee, Public Guardian and, 46 Estate and Personal Trust Services, 46 Services to Adults, 46

U UBC Faculty of Dentistry – Dental Clinic, 26 United Ostomy Association of Canada, 26

V Vancouver Coastal Health, 5 Continuing Health, 6, 8 Doctors, 8 Mental Health and Addictions, 8-10 Richmond Health Department, 5-6 Richmond Hospital, 10, 12 Vancouver Coastal Health – Richmond, 5 Vancouver Community College – Dental Clinic, 26 Veterans’ services, 33, 51 Veterans Affairs Canada, 33 VictimLINK, 39 Victim services, 39, 43, 46, 58 Village Knitters at Steveston, the, 53 Visual impairment services, 16 Support groups, 44 Vital Statistics Agency, BC, 33 Volunteer assistance, 28 Volunteer Centre (Volunteer Richmond Information Services), 55 Volunteer opportunities, 55 Volunteer Richmond Information Services, 48 Better At Home, Richmond, 28, 34, 44 Community Action Ambassadors, 8 Information & Referral Services, 48 Richmond Christmas Fund, 56 Richmond Senior Peer Counselling, 44 Seniors Information & Referral, 28, 48 Volunteer Centre, 55 Volunteer Shopping Program, 6, 8, 28

W Walking Club, Hearts in Motion, 20 Wat, Teresa (MLA), 33 Watermania, 50 Wellness Club, Richmond Centre, 20 Wellness Clinics, Seniors’, 24 West Coast Mental Health Network Society, 45 Western Institute for the Deaf and Hard of Hearing, 26 West Richmond Community Centre, 50 West Richmond Pitch and Putt Golf Course, 53 Women’s Counsellor (Chimo), 39 Women’s Resource Centre, Richmond, 44, 48, 54 Wong, Alice (MP), 33

Y Yap, John (MLA), 33

2014 2015

A promise of quality & comfort in every smile. We will help you: • Get the right denture solution for you • Keep your mouth pain free and healthy • Enjoy the meals and foods you like • Smile, speak and laugh with confidence Alisha Kumar

Susan Leung

REGISTERED DENTURISTS

WEST COAST DENTURE CLINIC #370-6091 Gilbert Road, Richmond

604.278.5447

Call to book your FREE consultation 2014/2015 RICHMOND SENIORS DIRECTORY

2014 2015

Because we’re here… • Child Care Resource & Referral Centre • Information & Volunteer Centre • Leadership Richmond • Richmond Christmas Fund • Seniors Community Support Services

…Richmond is a better place to live, work and play. Contact us to explore volunteer opportunities and to find out more about our programs and services. 604-279-7020 or info@volunteerrichmond.ca

www.volunteerrichmond.ca

190 - 7000 Minoru Blvd., Richmond, B.C. V6Y 3Z5 Opacity Design Group Ltd., The Richmond Review, Richmond Centre, Richmond Chamber of Commerce, Milan & Maureen Ilich Foundation, Innovation Networks, Richmond Auto Mall Association

A RESOURCE FOR OLDER ADULTS