Special Features - Women in Business 2016 by Black Press Media Group

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WOMEN in BUSINESS LIVE IMAGE AREA: 9.46”X11” TRIM AREA: 10.13”X11.75” BLEED AREA: 10.5”x12.25”

leaders | innovators | visionaries

24 years

of profiling successful Okanagan women

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Better dentisty for all aspects of your life.

2446 Main Street West Kelowna

250.768.3984 drshaunapalmer.ca

Dr. Palmer has been a general dentist for the last 23 years, graduating from the University of Alberta. She has a special interest in the areas of cosmetics, treating TMJ/ TMD pain patients and sleep apnea dentistry, which she has continued to treat and study over the last 16 years. TMD (temporomandibular disorder) patients often experience any or several of the following: headaches or migraines, facial, jaw, neck and/or shoulder pain, noisy jaw joints, ear symptoms like ringing in the ears or ear pain, dizziness, postural issues and many others. Often people are being seen by other health practitioners for these symptoms not knowing that they are coming from an unbalanced bite or jaw position.

snoring and sleep apnea, as they are both caused by anatomical imbalances in the head, jaws and neck. Sleep apnea puts people at high risk for high blood pressure, strokes, heart attacks, cancer, diabetes, acid reflux, thyroid problems and more.

These people often have sleep issues as well and could be suffering from sleep disordered breathing, such as

Visit them at their West Kelowna office or check them out on line at www.drshaunapalmer.ca

To treat both of these conditions, Dr. Palmer is trained in neuromuscular dentistry which uses specialized equipment to help find each patients relaxed, physiologic jaw position by balancing muscles in the head, neck and jaw region. Dr. Palmer and her well-trained team pride themselves on having a small office with individualized attention in a relaxed atmosphere with the conveniences of modern technologies.

GENERAL DENTISTRY COSMETIC (whitening, veneers, implants, botox, full mouth reconstruction) TMD (headaches/migraine, jaw and neck pain etc.) SLEEP DISORDERS (snoring device, sleep apnea) DRUG FREE RELAXATION SYSTEM (NUCALM)

NEW PATIENTS WELCOME!

STAFF PHOTO: Dr. Shauna Palmer, Alexandra, Ali & Carrie Anne Dr. Shauna Palmer B.SC, D.D.S.

You deserve it! Hair, make-up & photos by: WestK Hair Salon & Photography Studio

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Women in Business 2016 5A3

RBC Dominion Securities Inc.

Directorship Announcement Chris Oosthuizen, Regional Manager and Director of RBC Dominion Securities, is pleased to commend Rhonda Hymers on her recent appointment to Director of RBC Dominion Securities

Rhonda hymeRs, cim, fcsi, ciwm Vice President & Director, Portfolio Manager & Wealth Advisor rhonda.hymers@rbc.com | 250-712-2148

hymeRs wealth management gRoup of RBc dominion secuRities Suite 1100 – 1708 Dolphin Avenue | Kelowna, BC V1Y 9S4 Phone: 250-712-2148 | Toll-free: 1-877-308-4766 www.rhondahymers.com

On behalf of everyone at RBC Dominion Securities, I’d like to congratulate Rhonda Hymers on her appointment to Director of the firm, and her ongoing career success. At RBC Dominion Securities, an appointment to Director signifies that an individual has upheld the firm’s highest standards of ethics in practice. I’ve worked with Rhonda for many years, and it gives me great pleasure to congratulate her on this career milestone, which is a testament to the strength of her experience, expertise and relationships with her clients. Since Rhonda joined RBC Dominion Securities in 2002, she has shown unwavering passion for service excellence and dedication to her clients and their families’ wealth management needs. For the past five years she has consistently been a member of the firm’s distinguished Chairman’s Council, an accomplished group comprising the top advisors across Canada. In 2013, Rhonda was named the winner of the RBC Leo Award, an achievement that recognizes individuals who consistently deliver proactive, high-quality service to their clients. Although RBC grants the Leo Award to only 1% of over 79,000 employees worldwide, Rhonda has the unique distinction of being the first Investment Advisor at RBC to ever receive this honour.

Most importantly, I want to thank Rhonda’s clients and their families for the trust, confidence and referrals they have given her over the years, which have been so critical to her ongoing success. Chris Oosthuizen Regional Manager and Director RBC Dominion Securities

“When the firm announced that the decision had been made to recognize my years of experience, commitment and dedication to my clients and the firm, I felt like I was coming full-circle. The most rewarding part of being a Portfolio Manager and Wealth Advisor is to truly listen to clients tell me their vision for their future and their families. My team and I are privileged to help not only our clients but their children and grandchildren as the years unfold.” Rhonda Hymers

Rhonda continues to work closely with her clients and their families. She leads the Hymers Wealth Management Group of RBC Dominion Securities, an accomplished team of eight wealth management, investment and financial planning professionals, to help clients achieve their wealth management goals, from preparing for a comfortable retirement to building a legacy for their family’s futures.

RBC Dominion Securities Inc.* and Royal Bank of Canada are separate corporate entities which are affiliated. *Member-Canadian Investor Protection Fund. RBC Dominion Securities Inc. is a member company of RBC Wealth Management, a business segment of Royal Bank of Canada. ®Registered trademarks of Royal Bank of Canada. Used under licence. © RBC Dominion Securities Inc. 2016. All rights reserved. 16_90832_VFW_006

A4 5 Women in Business 2016

Closing the gender gap

Dawn McCooey Contributor

In Canada, the rate of self-employed females has grown since 2009, while the number of self-employed males has remained flat. RBC Economics reports that in 2011, the aggregate contribution of majorityowned women’s businesses was an estimated $148 billion. High-growth companies make the

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Women entrepreneurs are key to economic development largest contribution to the economy through job creation and leadership in emerging sectors. But, while women are starting businesses at a greater rate than men, fewer women are building high-growth companies. So, how do we account for the disparity between women participating in entrepreneurial ventures and their economic contributions? This is the economic

gender gap: The gap in economic growth caused by the less-than-optimum contribution of women to the economy. It presents an unprecedented opportunity for economic growth. In order to realize the economic potential of advancing women in business, it is necessary to recognize that supporting women’s entrepreneurship is part of a strong economic policy, not a gender equity issue.

As noted earlier, majority women-owned enterprises contribute $148 billion to the economy every year and the Canadian Taskforce for Women’s Business Growth found that “a 20 per cent increase in total revenue among majority femaleowned enterprises will contribute an additional $2 billion per annum to the Canadian economy.” While women-owned businesses are poised for growth, many are not realizing their growth potential. Studies show that women-owned firms perform well in terms of profitability. However; on average, women-owned businesses only generate half the revenues of maleowned businesses, yet their net before-tax profit is 89 per cent of their male counterparts. Women-owned firms with revenues under $100,000 or above $1 million tend to achieve above average growth. However, the “missing middle”—or firms with sales between $100,000 and $999,000—have historically seen slower growth. This group of women

entrepreneurs has the potential to expand and represents an untapped sector for economic development. It’s important to also note that women entrepreneurs are currently underrepresented in knowledge-based, technology and manufacturing sectors, which tend to be more profitable, higher wage industries with greater export potential. Instead, womenowned businesses tend to operate in the consumer service sector, which is characterized by slower growth and lower profitability. This may account for the fact that only five per cent of women entrepreneurs export, compared to 10 per cent of all small- and medium-sized enterprises. By encouraging women entrepreneurs to explore exporting opportunities and to enter non-traditional industries, local economies can reap economic rewards in the form of job creation, the growth of attraction sectors, new business development, foreign investment and increased innovation and

competitiveness. The economic argument for supporting and increasing the contributions of women entrepreneurs is undeniable. Gender diversity goes beyond an inclusion issue—it is a profitable economic development strategy. Countries with the strongest economic performances are those with the most robust policies for narrowing gaps in gender equality. But while the economic argument for supporting women entrepreneurs is clear, the barriers to economic growth that women entrepreneurs encounter are plenty.

WOMEN STILL FACE ISSUES

Studies show that women entrepreneurs encounter both internal and external barriers to business growth. These include confidence issues, a lower level of business training and management experience, lack of growth mindset, trouble accessing financing and a lack of role models and mentors. Confidence issues are a

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Wild Kingdom A Sensual Shop for Adults

Specializing in intimate accessories to enhance your romantic life. Knowing the industry of sensual adult products, Wild Kingdom has set the bar high for adult boutiques in Canada and in Kelowna for 18 years. Wild Kingdom has recently undergone a total transformation. Enter to find beautiful displays, crystal chandeliers and the highest quality products the industry has to offer. Our professional associates are warm and welcoming. Taking pride in our knowledge and offering confident suggestions to our guests looking for that special intimate accessory. We welcome people from all walks of life to shop at Wild Kingdom. Kim Williams and her associates ensure full confidentiality of our guests preferred lifestyles. Allow us to show you the amazing products we carry to enhance the special moments you share with yourself or your partner. The gratitude that is expressed to us really continues to create strength in our genuine customer service skills. Thank you for allowing us to share our confidence with you and thank you to the Okanagan for supporting us throughout the years.

Drop by in person at 563 Lawrence Ave, Kelowna, BC. Monday – Thursday 10am – 9pm • Friday & Saturday: 10am – 10pm • Sunday: 12pm – 6pm Visit us online at our newly designed website: www.sensualkingdom.com

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Women in Business 2016 5A5

Nadine Westgate

MANAGING BROKER | OWNER

As Managing Broker/Owner of the Okanagan’s largest independent brokerage firm, Sage Executive Group Real Estate, it’s an exciting time to be in the industry as we hit the ground running in 2016. With a specialized focus on local markets and with offices located throughout the Valley including Lake Country, Kelowna and Westbank, Sage is passionate about serving the Okanagan. As a community centric brokerage, our ladies Sage team is passionate about delivering high quality service experiences enforced through our unique marketing programs and exceptional agent support. They pride themselves on being active members in the Okanagan community and are committed to giving back through local volunteering and fundraising efforts, sponsorships and much more. We live, breathe and exude the four season Okanagan lifestyle, offering a truly local and insightful perspective on this ever-changing real estate market. Congratulations to our ladies on all of their successes and achievements. It’s an honor and a privilege to work with you all! Representative of the Okanagan’s entrepreneurial nature and spirit, we offer a full service brokerage and invite you to drop by our centrally located offices. We look forward to serving you.

Kym Griffin

Donna Bird

Office Manager & Conveyance

Professional Realtor West Kelowna Specialist

Susan Greig

Darlene Grundy

Lisa Lang

Rachelle Moulton

Professional Realtor Okanagan Specialist

Heather Blaeser

Joy Caravello

Professional Realtor Okanagan Specialist

Linda Hamilton

Denise Hilbert

Professional Realtor Okanagan Specialist

Aly Powers

Professional Realtor Lake Country Specialist

Darla Cooper Professional Realtor A.B.R. Lake Country Specialist

Leesa Fournier

Wanda Brian-Gillies

Professional Realtor • C.N.E. West Kelowna & Area Specialist

Professional Realtor Okanagan Specialist

Professional Realtor West Kelowna & Okanagan Specialist

Debra Kelly

Jas Khunkhun

Sharon Lancaster

Sheryl Rudd

Carmelita Obradovich-Testawich

Kim Timpany

Charlene Volk

Marcie Yurkiw

Professional Realtor Okanagan Specialist

Lisa Hilts

Leah Delisle

Professional Realtor Okanagan Specialist

108-1980 Cooper Rd, Kelowna, B.C. V1Y 8K5

250-861-5122

A6 5 Women in Business 2016

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Susan Steen EXECUTIVE DIRECTOR

Susan Steen is a non-profit professional who has led local, national and international charities throughout her 28 years in the sector. Susan is a sought after speaker and in her spare time is dedicated to helping small non-profits reach their full potential. Susan has been in her present position as Executive Director for the Central Okanagan Hospice Association (COHA), heading a dedicated and motivated team of 6 for over 5 years, and is rewarded by the organization’s meaningful work, its growth, and the diversity of programs and services COHA offers, as the organization seeks to create a community where no one has to die or grieve alone.

Central Okanagan Hospice Association #104-1456 St. Paul Street | 250-763-5511 www.hospicecoha.org

Melodie Sharma “Miss Melodie” is the proud owner and Director of Kelowna Dance & Performing Arts. With more than three decades of dance behind her, including 20 years of teaching, she has studied dance at internationally renowned studios creating a solid background in choreography and technique. Always wanting to increase her standard, Miss Melodie completed her 3 year program to become a certified ADAPT teacher. In 2014, Kelowna Dance lead and performed in the “Dance the Magic Parade” in Disneyland. Kelowna Dance believes in giving back to their community and has done so by supporting the Kelowna Community Food Bank and the Kelowna General Hospital Foundation. She has also volunteered her time to train competitors for COHA’s “Swinging with the Stars”. Kelowna Dance is proud of all their alumni, some of whom have gone on to dance professionally for the likes of Hilary Duff, Randolph Academy, LUX Dance Company, Ballet Victoria, The Banff Centre, The Royal Winnipeg Ballet, Toronto Dance Theatre (TDT), and several notable cruise lines. Kelowna Dance & Performing Arts is an award winning, dynamic, and high spirited dance studio that offers outstanding technical training in a positive environment. Our professional teaching staff offers competitive and recreational levels of instruction in various dance disciplines, with a concerted effort on best developing a dancer’s individual interests and potential.

110-1634 HARVEY AVE | WWW.KELOWNADANCE.COM | (778) 478-0760

Fear of failure often a leading concern for aspiring women GENDER FROM A4 common barrier for women in both entrepreneurial and professional roles. When comparing male and female entrepreneurs, women are significantly more likely to report a lower level of confidence in their skill set and a higher fear of failure than their male counterparts. While women entrepreneurs are more likely to have a master’s degree or above, they tend to have a lower level of management experience than male business owners, which can negatively affect their confidence level as they assess their own abilities to make shrewd business decisions during their start-up stage and as they manage long-term growth. As a result, a fear of failure is one of the top concerns that affects aspiring women entrepreneurs during their start-up stage. Access to financing remains a prominent barrier for women entrepreneurs, as 42 per cent of Canadian women who would consider starting a business report that access to capital is their biggest challenge. In 2013, the average

women business owner borrowed $60,000 compared to $350,000 by her male counterpart. This financing gap is caused by a combination of factors. Women business owners have limited access to angel network and alternatively equity sources and insufficient collateral, but are also more averse to seeking external financing. Women entrepreneurs’ investment readiness—or their capacity to fulfill the expectations of potential leaders—often works against their ability to access financing. Many women entrepreneurs struggle with financial literacy, reading and understanding their financial information, structuring deals, and navigating the line between commercial and personal credit. In addition, some women entrepreneurs believe that loan security and cosignature requirements are gender-biased. For a women business owner who is open to future growth, it is essential to introduce growth planning during the start-up process. Typically, start-up training focuses on short-term strategic marketing and

financial planning to get the business growing, whereas long-term growth demands a different skill set than launching and opening a business.

OVERCOMING BARRIERS

There are many opportunities to fuel this movement to help women create larger and more profitable businesses in a variety of sectors. Local governments can capitalize on this opportunity through examination of policies that may include gender biases; by highlighting successful women entrepreneurs; by embarking on mentoring programs; by creating champions for women entrepreneurs; or by adopting a whole host of other educational or policybased initiatives. They can also form strategic partnerships with women’s enterprise initiatives, and through the Women’s Enterprise Organizations of Canada, a national association of organizations that provide programs and services directly to business owners in Canada. Realizing the benefits that women entrepreneurs

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Kelowna Toyota will be celebrating 46 years in business this April! From left to right: Rachael (Detailing), Audrey (Lease and Sales Co-ordinator), Debbie (Service Advisor), Sandy (Accounts Payable), Casey (Service Advisor), Cary (Service Advisor), Shayna (Product Advisor), LaDonna (Receptionist/Accounts Receivable), Chelsea (Accounting Administrator), Shanna (Warranty Clerk/Appointment Co-ordinator), Missing: Rachel (Receptionist)

KELOWNA TOYOTA .com COMMUNITY DRIVEN

The staff at Kelowna Toyota, many whom have been coming to work for decades, know our product well and have aligned themselves with the Toyota attitude of “Make Things Better”. This philosophy is evident in all aspects of the dealership, from sales and leasing, to service and customer care. The success of Kelowna Toyota is in part the dedicated staff who are consistently providing

knowledgeable and quality service. They are all there to make your experience at Kelowna Toyota as enjoyable and stress free as possible. We would like to extend a huge “Thank You” to you, our customers, for your continued support over our 46 years in Kelowna. Our customers make our growth possible.

1200 Leathead Road | 250•491•2475 | www.kelownatoyota.com

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Women in Business 2016 5A7

GENDER FROM A6 can bring to your community must start, even prior to dialogue, with grasping the notion that supporting such initiatives is not done “for women.” It requires an understanding that, as women-owned businesses grow, communities as a whole reap positive rewards. As United Nations Secretary-General Ban Ki-moon observed: “Investing in women is not just the right thing to do—it is the smart thing to do.”

EXAMPLE IN ACTION

One example of a grassroots project is the Catalyst for Growth project, a B.C. initiative aimed at increasing the economic contributions of women to grow the provincial economy. The project is run by the non-profit Women’s Enterprise Centre, with funding from Status of Women Canada, and focuses

on regional consultations to generate community-based strategies to advance women—on boards, as entrepreneurs, in trades and other emerging sectors. The three-phased project was born out of the inaugural B.C. Economic Forum: Women as a Catalyst for Growth, a working forum where leaders from around the province met in Vancouver to generate action strategies for economic growth. The resultant report can be downloaded at weballiance.ca/resources. The next phase of this project will solicit and vet proposals from communities across the province to be considered for funding. Projects may apply for up to $5,000 for initiatives that s upport the more effective participation of women in regional economies. More information is available online at catalystforgrowth.ca. Dawn McCooey is the skills development manager for the Women’s Enterprise Centre.

Since 2008, Okanagan College has helped over 850 women find their role in skilled trades careers. The College is proud of having the largest Women in Trades program in the province and one of the most successful in the country.

Jaime Briggs Jaime has been an award-winning professional REALTOR® with Coldwell Banker Horizon Realty since 2006. Jaime specializes in relocation, selling/listing residential homes and new home construction. Jaime has always been highly involved in the Kelowna business community and is a member of The Rotary Club of Kelowna. Jaime knows the real estate market is a busy and ever changing industry. As one of the top REALTORS® in her office, she works hard to keep up-to-date on the newest innovative technology and ongoing changes in the marketplace. For the latest Real Estate advice, market statistics and property listings go to www.BriggsOnHomes.com

250.215.0015

www.BriggsOnHomes.com www.facebook.com/Jaime.BriggsRealtor

At Peoples Drug Mart, we put the focus on the patient, working with you, your physician and other members of your health care team to help you achieve your best health outcome.

29714

To find out more about our program and how it benefits women, employers and our communities, visit okanagan.bc.ca/wtti or call 250-762-5445, ext. 4825.

Financial coaching will help you reach goals and achieve peace of mind.

Along with trusted and personal medication counselling, we also provide a wide range of services that will help you attain your optimal health and wellness. Navi Bal Pharmacist & Owner

PEOPLES DRUG MART Locally Owned & Operated Since 2005

• Budgeting • Debt Management • Retirement Planning • Portfolio Makeovers

(+1) 250.899.4541 W W W. D O L L A R D A M E . C A

1715 Ellis St. (Ellis & Harvey) Pharmacy Hours: Monday - Friday: 8:30 am - 6:00 pm Saturday: 10:00 am - 4:00 pm, Sunday: 11:00 am - 3:00 pm

By the hour advice is objective with no products sold.

250-712-2484 peoplesdrugmart.com

A8 5 Women in Business 2016

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Restore ! !

Vein and Skin Centre! #228, 1835 Gordon Drive! Kelowna, BC! 236.420.2888! www.kelownarestore.com

Dr. Mandy Wong We are thrilled to be in our newly renovated location at Capri Mall! Its open and inviting feel is the perfect environment for the team to work in synergy to provide excellent patient care, delivered warmly and professionally.

Dr. Harpreet Lotay Dr. Lotay balances the pursuit of beautifying techniques with safe and scientiﬁc evidence-based interventions. She has expertise in creating a natural refreshed look using Botox® and Fillers. She also enjoys educating her patients about excellent skin care.

Laurie Chapman With over 30 years experience as a nurse, Laurie has worked in medical aesthetics for over 10 of those years. Having received the best training from both physicians and Allergan trainers, she is an expert in the injection methods of Botox® and dermal ﬁllers.

Kelly Priest Working with Dr. Wong since 2007, Kelly has extensive training in applications of multifaceted laser and light procedures, speciﬁcally Halo™ and BBL therapy. She has a special interest in dermatology and aesthetic medicine and is available to assist you with all your skincare questions and needs.

Gwen Osness Gwen is a Medical Aesthetic Assistant and is the Laser Technician Supervisor with a nursing background. Her expertise includes Ultherapy, technology that harnesses the power of ultrasound to lift and tighten the brow, chin, neck

Carrie Lust Carrie has worked with Dr. Wong as a CoolSculpting™ expert for the last 3 years! Experienced technicians can have a direct effect on patient results, which is why it is important to have an expert who strives to leave people feeling happy, healthy and beautiful.

UBCO professor earns chair title research extension

UBC Okanagan Tier Two CRC; a recognition researcher Barb Pesut’s for emerging researchers tenure as Canada Research across Canada. Along with Chair (CRC) in Health, Ethics CRC funding, she will also and Diversity has been receive funds from the renewed for a further five Canada Foundation for years. Innovation to outfit her lab. Pesut, an associate “We have a lot to professor in the School accomplish over the next of Nursing at UBCO, has five years,” Pesut adds. spent her career working “Canada is at a critical on ways to improve the juncture in relation to quality of end-of-life health palliative care. Projects care, specifically for people planned involve students, Barb Pesut who are at risk for health colleagues and partners disparities due to geographic, from across Canada and cultural, or social differences. internationally, in designing and testing As a CRC, she will receive an additional strategies to improve palliative and end-of$500,000 over the next five years to life care for those living with life-limiting support an interdisciplinary research lab. chronic illness.” “This funding is so central to building Phil Barker, vice-principal research at research capacity in Canada,” said Pesut. UBC Okanagan, credits Pesut’s team for the “It supports a climate where we can inroads taken in palliative care and end-offocus on developing the talented students life care for residents in rural communities, who will be our future research leaders.” and recognizes the significance of the CRC Her research team at UBC’s Okanagan funding. campus focuses on finding innovative ways “We are delighted that Dr. Pesut’s to support older adults to age and die in important work in this area will continue to place, particularly those residing in rural be supported through the CRC program,” communities. said Barker. Pesut has been instrumental in adapting “There is a critical need to improve the role of health care navigators to the palliative care, particularly in rural care of older adults, and in developing communities, and this CRC renewal volunteers as navigators in home-based will enable her and her team to have an care. important impact on the delivery of end-ofFive years ago, Pesut was named a new life care.”

They said it…

“I must admit that I personally measure success in terms of the contributions an individual makes to her or his fellow human beings.”

—Margaret Mead

DENA ABRAHAMSE Happy 2016…here’s to a healthy, happy & prosperous new year! I would like to thank everyone for all the business they have sent my way over the past 15 years, it is very much appreciated. Kelowna’s sign market demands full service capabilities & quality products at reasonable prices & we have continually been there to fulfill those demands. Access Signs’ reputation is founded on ensuring 100% customer satisfaction. We are very experienced in working in multiple mediums including wood, 3D, metal, plastic, banners & coroplast. We take care of it all… from real estate, property development, business frontage & sandwich boards to strata complexes, decals and site signs. We offer in-house large format printing & vinyl cutting for your interior & exterior signage needs including vehicle graphics & much more. Access Signs also gives back to the community by sponsoring a variety of sport teams & events and helping out with non-profit organizations and fund raising. When time permits, Dena likes to hike, go boating, hang out with family & friends or just read a good book. We welcome you to come by the shop or visit our website: www.access-signs.com. Our business is to make your business get noticed!

#2 - 1980 Bredin Road (behind Cloverdale Paint) Ph: 250.860.1728 | Fax: 250.860.1702 Email: dena@access-signs.com

CAPITAL NEWS

Women in Business 2016 5A9

Business leader says find balance in your life Sawyer Klassen sawyer.klassen@kelownacapnews.com

For three decades, Theresa Arsenault has been practising practicing business and estate planning law in Kelowna. Arsenault has been a lawyer for 33 years, spending the last 30 with Pushor Mitchell, where she is now a senior partner. Last fall, Arsenault was named Kelowna’s sheLast wasfall, named Kelowna’s Business Leader Business Leader ofKelowna the Year Chamber by the Kelowna of the Year by the of Chamber of Commerce. Commerce. She startedstarted her law in litigation, Arsenault hercareer law career in but quicklybut moved into business estate litigation, quickly moved intoand business planning as she found and estatelaw planning law as litigation she founddid not suit her personality shepersonality wanted to as help litigation did not suitasher she people deals, notreach handle the fallout wantedreach to help people deals, not of ones that through. handle thefell fallout of ones that fell through. The transition to business and estate management law proved to be a great decision Arsenault, as she loves learning decision,for as she loves learning and helping and helping people—things shewith gets to do people—things she gets to do with regularity her job. regularity in herinjob. In addition to serving her clients, Arsenault’s current role has her mentoring the junior lawyers and new staff at the firm—something she really enjoys enjoys.to do. “It feels great to see people succeed,” she described. “I don’t take credit for said. “I don’t take credit for people people succeeding, succeeding, people people succeedsucceed becausebecause they they the skills to succeed, if Isort canof have have the skills to succeed, and ifand I can sort helpalong, them great. along,Itgreat. It is afeeling great helpof them is a great feeling helppeople, other people, onemost of the to help to other it’s one it’s of the most rewarding people can feel.” rewarding thingsthings people can feel.”

noted.“The second one is to not be afraid of sharing that knowledge with people, because only good can come from sharing that knowledge. “And build relationships, especially when you’re in a service industry like I am, people like to deal with people they like. Building relationships is really important, because you are helping people and you can only help them if they trust you and come to you for assistance and follow your advice. It’s not just about make a quick buck and move on, because the growth of any practice and business depends on referrals from satisfied clients and customers. She also had some words for women who are beginning leadership roles. “Don’t be afraid to take a leadership role, the community needs leaders,” Arsenault said. “It’s not about getting credit, it’s about getting work done and about making a difference and making the community the way you want it to be, and I think anyone who wants to make a difference can. “Secondly, people need to be careful about balance—not just paying lip service to balance but doing things like looking after themselves. Get exercise, have quiet time. “Have that balance so that even when you’re really going and you’ve got your work, your volunteer work, your family, all of these pieces, that you’re still taking time to get some exercise and some outside time so you can handle it.”

to higher education because Arsenault’s career and the effect has been amazing expertise in law have enabled on the valley. her to serve the community “Between the 8,300 in many other ways outside students at UBCO and the the courtroom. 7,000 to 8,000 students at During her time in OC, and all of these people Kelowna, she has been that are now staying in the a vice-president of the valley that used to leave, we Chamber of Commerce have so many opportunities. and spent six years on “Then the spinoffs that UBC’s Board of Governors, come from universities and including one year as board colleges is that they create chair. Arsenault recalled it Theresa Arsenault jobs, they create research was during her time with the opportunities and industry Kelowna Chamber that she and businesses that create jobs that attract first became involved with UBC. and retain bright, young people.” Arsenault “I had the chance to lead the campaign is still involved with UBCO as co-chair of to bring degrees to Kelowna,” she the UBC External Community Advisory explained. “Back in the 1980s, there were Committee. just two-year programs at Okanagan While Arsenault has been instrumental College. I helped lead the chamber in the in improving the post-secondary education Getting There by Degrees program, which opportunities in the Okanagan, she has lobbied the provincial government into also seen outstanding success as a lawyer. making Okanagan College a four-year In 2009, she was award Queen’s Counsel, institution. a prestigious achievement for her time “That was back in the day when practicing law. Okanagan College became a four year With more than three decades of institution, then became Okanagan experience and a love for helping others, University College, and in 2005 was Arsenault offered advice for people just taken over by UBC to become one of starting their careers. UBC’s campuses, with Okanagan College “The first thing is to know your area, you remaining as a free-standing institution. “So it was a really cool opportunity to get need to have some substantive knowledge of what you’re going to be working in,” she to help the community create more access

le ou! a s e ol to Y h W cing Pri

Mary Ann Gill

Owner ~ Established Baths By Design in1992

The People The Knowledge ~ The Products

Karla Gill

Lead Glass Installer With Company 10 Years

Since 1992, Mary Ann Gill and her dedicated team of consultants, installers and global network of suppliers, have been providing top quality, leading edge plumbing fixtures to the Okanagan… at WHOLESALE PRICING. Locally owned, Mary Ann analyzes and reacts to the plumbing fixture needs in the area as only an independent, local business operator can. Knowledge and experience are key components to the success of Baths By Design. Amanda, the showroom manager has been on the floor for 13 years, with the balance of the front end professionals following closely behind. Plus, Baths By Design boasts the only female lead glass installer, extremely meticulous, providing the valuable woman’s touch.

Amanda Baumann Showroom Manager With Company 13 Years

Stop by the exquisite showroom at 451 Banks Road to meet the staff and check out the newest and most exciting plumbing fixtures available on the market today.

Melissa Baumann Showroom Consultant With Company 8 Years

451 Banks Road, Kelowna • 250-762-7771 • www.bathsbydesign.net

A10 5 Women in Business 2016

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Alistair Waters awaters@kelownacapnews.com

What started 20 years ago as a federal effort to help women secure financing for their own businesses has evolved into a multi-faceted organization. The Women’s Enterprise Centre offers everything from mentorship to business loans and help with growing a business to workshops and general, as well as customized, skills development. The centre, a federal initiative with offices in Vancouver and Victoria but headquartered here in Kelowna, has been helping women in business across B.C. succeed since 1995. During that time, it has provided loans that have helped 550 businesses to start, grow and prosper in this province. “The bottom line is we are trying to help women business owners make a full contribution to B.C.’s economy,” said Laurel Douglas, chief executive officer of the Women’s Enterprise Centre.

Douglas says while 20 years ago there was a greater emphasis on business loans, today the centre offers a wide array of services reflecting the needs of the 146,000 womenowned businesses in the province. And here in the Okanagan, where small businesses and especially home-based businesses, flourish, there is an even higher percentage than in other parts of B.C. Douglas sums up what the WEC does in two simple sentences: “We offer a lot of organizational support for small businesses. We work with them.” And over the years, that work has helped a lot of women get their businesses off the ground and that has resulted in jobs. Thanks to more than $47 million in direct and leveraged financing, more than 2,000 jobs have been created by businesses helped by the WEC and more than $1.48 billion in economic activity has been created. Five years after taking a loan through the WEC, 75

ALISTAIR WATERS/CAPITAL NEWS

Centre offers start-up support for businesses

Laurel Douglas is the chief executive officer of the Women’s Enterprise Centre, a federal government funded initiative for B.C. headquartered in Kelowna. per cent of its clients are still in business and the success rate is 50 per cent above the national average. According to Douglas, women approach business differently from men, both in their pitch to create a company, and the way they run it. In many cases they start businesses for different reasons too. While success is important and that obviously requires profits, the approach women entrepreneurs take can differ sharply from their

Gwen Boek In 1983 Ducky Down opened its doors, and in 1988 Gwen and Adriaan bought the business after emigrating from Holland and they’re still going strong. After 28 years at the same Pandosy location, Gwen and Adriaan are proud to provide good, old-fashioned customer service – they really know their stuff(ing)! They provide luxury bamboo bedding to many B&Bs, and guests love the sheets so much they have them shipped to their homes, (as far away as Florida and Australia)! The selection of pillows and duvets is extensive. They are pillow experts! Everything from down-filled, Tempur-pedic, latex, wool, and polyester; all excellent choices to make your sleep a restful one. If you have a pain in the neck, see Ducky Down! They also refurbish any size of old and well-loved duvets and pillows, and make them like new! You can have them refilled with down. Besides down, they also carry wool and silk-filled quilts. Exclusive to Ducky Down are the new latex gold organic mattresses made in Vancouver – for the best natural and restful sleep. They still also carry Tempur-Pedic pressure relieving mattresses. Gwen and Adriaan invite you to visit their quaint store to see and feel the latest 100% cotton prints from France. They are proud to serve Kelowna and area, and beyond!

2821 PANDOSY ST. | WWW.DUCKYDOWN.COM | 250-762-3130

male counterparts in many ways. When making a business pitch, many women will tell a story illustrating the need for a product or how it came about, whereas men tend to point directly to the product and pitch the financial bottom line. A 2013 survey conducted by the WEC found that the average amount borrowed by women to start a business is around $60,000 compared with $350,000 by their male counterparts. Also, female-owned businesses tend to be more

profitable as a percentage of sales than male-owned firms. Women also start businesses at a greater rate than men and onethird of all small-businesses in Canada are owned by women. But male-owned businesses are 3.5 times more likely to reach a threshold of $1 million in revenues than those owned by women and womenowned businesses are less likely to participate in the high potential of export markets, with less than

10 per cent of Canadian women entrepreneurs exporting internationally. Despite that, in part through the work and assistance of the WEC, the business world is changing, at least in B.C., when it comes to the gender-divide. “We were the underdog,” said Douglas. “We’re no longer the underdog.” The Women’s Enterprise Centre is trying to replace what were barriers for women entrepreneurs with

SEE CENTRE A11

Sherry Barton MASTER STYLIST Master Stylist, Sherry Barton, has owned and operated hair salons in Kelowna for over 30 years. She has competed in numerous competitions on provincial, national and international levels. In 1992 she represented Canada at the World Hair Show in Tokyo, Japan. While competing and running a salon, she also managed to complete the Canadian Hair Judging program, which earned her a lifetime achievement award in Canadian Hair Judging. This last accomplishment is her most rewarding since she was the youngest recipient of the award in Canada. Sherry is passionate about her work and loves that her career allows her to be creative. She has relocated to a new location, 2653 Pandosy Street, Kelonwa, BC (Located inside Devotion Nail Spa & Salon). Whether you are looking for a trim, colour, or completely new look, Vivid Hair by Sherry can take care of you. Call or Text 250-215-8227 to make an appointment!

2653 Pandosy Street | 250-215-8227 (located inside devotion nail spa & salon)

CAPITAL NEWS

Women in Business 2016 5A11

Douglas: ‘We’re no longer the underdog’ CENTRE FROM A10 opportunities. Included in that are training programs tailored to individual businesses, an extensive mentorship program using, in some cases, women who have been helped by the WEC in the past and are now giving back by helping other women who are just setting out. Douglas said she has seen a change in the typical type of women who starts a business, with younger women entrepreneurs, some stating social ventures and older women who are either changing careers or have been out of the workforce and are reentering with their own businesses. A former executive in the technology sector who moved to B.C. in the 1990s and worked with the predecessor of Accelerate Okanagan, Douglas has been with the Women’s Enterprise Society for 10

years and feels women are more “coachable” when it comes to starting a business, more willing to ask questions and seek advice and seize training opportunities. So it fits that the centre now offers many workshops

and skills training programs to help its clients succeed. And that is paying off for the Canadian economy. A 2010 report by the Canadian Taskforce for Women’s Business Growth highlighted a 20 per cent increase in total revenues

among female-owned businesses creating an extra $2 billion per year for the Canadian economy that year. Women-owned business across Canada now represent $117 billion of annual economic activity.

CONNECT ...a business networking group for women” Marlies White

Faye Highland

President & CoFounder

SomaLife Dietary supplements Age Management

250-212-4363

Artist

sfhighland1940@gmail.com 250-764-5422

www.somalife.com marlies@SomaLife.com

Brenda Fischer CFP

Lynne Glata

Edward Jones

Financial Advisor

Laurie-Anne’s Victorian Lace & Linen (table linens)

brenda.fischer@edwardjones.com

250-712-0508

laurie-annes.com lglata@telus.net 250-491-4221 250-826-7414

Lillian Czaplan

Cheryl Butler

Premier Canadian Properties

Altogether Tax Inc.

They said it…

“Anything’s possible if you’ve got enough nerve.”

—author J.K. Rowling

250-717-7053

Accountant/President

Ph: 778-478-2188 F: 250-717-0782 cbutler@altogethertax.com

Lu-Anne Markland Owner of RedDoor Wreaths

www.facebook.com/RedDoorwreaths

LONE PINE RANCH EVENT CENTRE

Arlene Pilgrim

403-669-7484 luanne.markland@gmail.com

Consultant for Sunset Gourmet Foods Dips & Sauces

250-868-8171 250-212-1583 appilgrim@hotmail.com

Located near Predator Ridge Golf Resort, Vernon BC

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Elements of Change Shiatsu Massage Shiatsu Practioner & Tuning Fork Sound Therapy

or Saddle Up F ! A Good Time

Facility Director: Dee (Wendee) Cristante • Tel: 250-307-5655

www.lonepineranchbc.com

Zonia Arnold

250-212-0888 elementsofchange@outlook.com

Brendalyn Belbin

Norwex Independent Consultant

www.bbelbin.norwex.biz 250-808-9514 bellbin@icloud.com “Mention this ad and get 15% off on your order”

Living Naturally with WATKINS Quality Products

250-769-6667 250-826- 6667 zarnold@shaw.ca “We support and assist women in business, specifically CONNECT members by actively referring clients to sister members, and by encouraging and empowering each other and potential members.”

www.connectkelowna.org

A12 5 Women in Business 2016

CAPITAL NEWSC

Kathy Michaels kmichaels@kelownacapnnews.com

Christine Ulmer isn’t often in the headlines, but she certainly helps shape them. Working as part of Okanagan College’s public affairs team, Ulmer has spent the last decade telling the stories of the people and programs that make the institution an integral part of the valley. It’s a job she began at a pivotal point in the college’s 50-plus year history. Ulmer was hired in 2006, the year after the

school was stripped of its university designation and UBC Okanagan arrived in Kelowna. “People thought we might have a hard time after that because the split was a surprise. It wasn’t on any agenda,” said Ulmer, pointing out that many viewed it as an acrimonious divorce in the early days. “So we took some time to take stock of where we were and what we wanted to do and be going forward.” Meetings were had with just about everyone who had ever had contact with

the college or had a stake in the Okanagan. And in those meetings questions were asked about what the college did well and what direction it should go in the future. “We were forced into the change, but we realized we had unique opportunities,” Ulmer said. High school grads embarking on a future in trades, adults starting a new career, ESL students and people who just want to pick up a specific skill to enhance their day-today life are who the college embraced as it charted its

Barb Kavanagh NERIUM REPRESENTATIVE Barb has been a Brand Partner with Nerium for almost 2 years, and in her many years in the cosmetics industry, she has not found products that equal Nerium’s science or proven results. Nerium addresses both the signs of aging, as well as the underlying causes, acts as a powerful antioxidant, and mimics and boosts the skin’s natural age-fighting mechanism. The Age-Defying Night Cream reduces the appearance of fine lines and wrinkles, discolouration, enlarged pores, and increases firmness. The Age-Defying Day Cream is a lightweight, hydrating formula. Nerium’s Firming Body Contour Cream is a potent, clinically tested firming treatment to help smooth, tone and tighten problem areas, as well as improve the appearance of cellulite and dimpled skin.

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Okanagan Natural Care Centre Okanagan Natural Care Centre has been serving the Okanagan and far beyond as a multi-disciplinary, complimentary health centre for 39 years. We are accredited, experienced practitioners whose skills and vast knowledge enable us to personalize your pathway to health. We specialize in educating clients about wellness. We create transformation through hands on therapy; Reflexology, BodyTalk, Kinesiology, Counseling, Iridology, Massage, Colon Therapy, Visceral Manipulation, Reiki, Therapeutic Touch, Homeopathy and Access Consciousness. We are keen to share our knowledge of herbs and nutrition. Give yourself the gift of listening to the innate wisdom of your body. It knows what it needs to heal and be well physically, mentally and emotionally. Visit our website for more information on therapies offered, articles on health and to sign up for our monthly newsletter www.naturalcare.bc.ca If you are interested in improving your life, whether that be physical, relationship issues, business challenges, detoxifying negative behavior patterns or improving efficiency - even on the golf course, we’d like to help you achieve your potential. We encourage you to call today; we would love to be the next step on your journey to recognizing your life potential.

3-1890 Ambrosi Rd, Kelowna

250-763-2914 | www.naturalcare.bc.ca

future. OC essentially fashioned itself as the community’s school in every Okanagan town or city they have a campus. “We’re small and we have a big impact,” Ulmer said. “We’re not trying to be somebody we’re not. There’s a place in this community for both a university and a college…. “Sometimes colleges can be overlooked because we’re not out there in such a loud way. The stuff we’re doing is quiet, but the people who work here love working here and the students love it, too.” It’s clear she’s also a fan. Ulmer has a masters in journalism from Boston University and she happily applied all she learned about storytelling there to strengthening the bond between the college and this community. “It’s really amazing to see someone at convocation, and learn how their lives have changed,” she said, adding that she loves stopping in the hallway and learning the unique paths people took to the college and where they expect to see their educations take them. That hands on approach, she said, isn’t unique to her role, either. “Across the board we

CONTRIBUTED

Communicating the success story for college

Christine Ulmer has spent the last decade working for the public affairs department of Okanagan College, telling the stories of its people and programs. find it’s a real personal touch that makes us stand out,” she said. “We find ways to give the community what they need from us. We are all over the community. We are deeply embedded. We need to keep this a friendly place. A comfortable place.” While Ulmer has found her niche, she believes more women should look into communications based-

careers going forward. “ It’s an interesting career and women do well in it. Messaging and branding are such important parts of a business. If you are doing great work and no one knows about it, that’s a problem. People think of PR or communications as spinning, but with what we do if you tell a story that’s not authentic people see through it.”

Barb Dumbovic Barb Dumbovic started her business making perogies and cabbage rolls in May 1995. For many years you could find Barb and her truck serving breakfast and lunch from May to October at the Farmers Market, and also on Sundays at the Rutland Hall. Barb has grown from those days to her own restaurant, Barb’s Delight, located in the Blue Heights Complex. Barb is serving up “food done right” Monday thru Saturday. Her menu has expanded to include many delicious dishes, soups, salads, and sandwiches and, of course, her amazing breakfasts. As well, frozen perogies and cabbage rolls are available for take home. Barb gives back to the community; one way is through her “Perogy Eating Contest,” where she has partnered with local charities to help raise funds and awareness. Watch for this year’s bigger and better contest to be held May 28th. One taste of her perogies and cabbage rolls will have you coming back for more!

BARBS DELIGHTS | 2789 HWY 97 N, KELOWNA | 778-478-9921

CAPITAL NEWS

Women in Business 2016 5A13

Sawyer Klassen sawyer.klassen@kelownacapnews.com

For five and a half years, Dr. Noa Oz has been running Rose Valley Veterinary Hospital in West Kelowna with her husband, Dr. Moshe Oz. With 12 years of experience as a veterinarian, Dr. Oz has a career spanning multiple continents. After graduating as a vet in Europe, she worked overseas alongside her husband for several years before immigrating to Canada, where she would work in Penticton for several more years before moving to West Kelowna. Before either of them could begin practicing in Canada, however, they both needed to get licenced in North American. The process was extensive and challenging, but one year after moving to North America she was able to resume her veterinary career. Despite the requirement to meet North American licencing standards, Dr. Oz noted the requirements, job description and usual work done as a vet was incredibly similar in Europe and Canada. While moving here proved to be a smart career move, it also fulfilled personal ambitions. She explained her husband’s dream had been to move to Canada,

and after visiting the country for several summers as a student, she too fell in love with the country. Today, Dr. Oz almost exclusively performs surgeries, which just happens to be her favourite part of being a vet. “I’m a very artistic person, before I pursued a career as a veterinarian I considered doing something in arts, but it just wasn’t very practical,” she said. “The way I see it, surgery is the art in medicine. It’s a lot of hands-on, and I just like taking things that are ruined, fixing them and making them look as nice as possible.” Her largest passion within surgery is cosmetic surgery, which differs from cosmetic surgery on humans. Cosmetic surgery for pets is much more reconstructive, generally operating on injuries and organs rather than cosmetic appearance. “I love how this profession is versatile,” Dr. Oz said. “As a human doctor, you usually have a specialty and that’s what you do. Being a vet, we need to deal with everything that comes in the door. “We deal with so many cases a day, every day is different. When I start my day I never know when it’s going to end, and what I’m going to encounter. “That’s what I love, I never get bored.”

They said it…

“I am an example of what is possible when girls, from the very beginning of their lives, are loved and nurtured by people around them. I was surrounded by extraordinary women in my life who taught me about quiet strength and dignity. ”

—Michelle Obama

Nicole, Rhonda, Chelsey, Sam, Ariana, Dr. Noa Oz, Megan, Kelsey B, Cassandra, Kelsey M. The experience and compassionate staff at Rose Valley Veterinary Hospital love your pets! Six Veterinary Assistants help Dr. Noa and Dr. Oz in their veterinary practice. Along with admitting patients, dispensing necessary medications and specialty foods the women run the lab, deal with the cat boarding facility and lovingly take care of the animals in their charge. They also assist Dr. Noa, who does most of the orthopedic and routine surgeries in the hospital. Their great love of animals inspire them all to go the extra mile to help all the animals of the community of Central Okanagan in many ways. We all appreciate them very much for their hard work and commitment to the hospital and its patients.

112-2476 Westlake Rd., West Kelowna 250.769.9109 | www.kelownavet.ca

CONTRIBUTED

Sharing a passion for the care of our pets

West Kelowna veterinarian Dr. Noa Oz operates the Rose Valley Veterinary Hospital with her husband and fellow veterinarian, Dr. Moshe Oz.

Deanne Neufeld BSW, MSW, RSW

Deanne Neufeld is a registered therapist and owner of Heart to Heart Counselling and has over 17 years of counselling experience. Deanne works extensively with couples as well as individuals with issues ranging from life transition, personal growth, depression, anxiety, relationship difficulties, coping with stress and illnesses, and spiritual well being. Deanne utilizes a holistic approach focusing on strengths and solutions. She has the ability to draw from numerous treatment techniques to meet the needs of individual clientele and has devoted her time to facilitating insight, providing support and teaching coping skills to enhance functioning and life satisfaction. Deanne is a dynamic speaker and has presented and facilitated at local conferences, across Canada and internationally. Connect with Deanne and see how her energy and creativity can help to transform your life today.

Heart to Heart Counselling

#6-1638 Pandosy St. | 250-300-7064 deannen@shaw.ca, | www.h2hcounselling.com

Your Last Diet Centre At Your Last Diet Centre we use Ideal Protein’s medically designed and professionally supervised wellness protocol. This muscle-sparing, fat-targeting weight loss protocol was created for Olympic Athletes in France about 25 years ago. Dieters lose the weight quickly without strenuous exercise. The Ideal Protein program is unique as it has a beginning and an end. You not only take the weight off and improve your health but, most importantly, you learn how to keep it off and that is why we are called Your Last Diet Centre. With our combined training and personal experience, we will guide you to success and a healthier body. Ask about our impressive weight loss averages!

3-1890 Ambrosi Rd | 250-763-2914 www.yourlastdietcentre.com

Be the Weight YOU want to Be!

A14 5 Women in Business 2016

CAPITAL NEWSC

Barry Gerding bgerding@kelownacapnews.com

Mainstream medicine does not emphasize the significance of poor nutrition as a major cause behind a wide range of health disorders. Although most people are aware of the benefits of sound nutrition, the range of conflicting information available to the consumer can often be confusing. That was the premise behind the founding of the Canadian School of Natural Nutrition in Ontario 21 years ago, with Kelowna being the location of the newest of the school’s 14 branches across the country, as of June 2013. Dr. Vicky Bentz, ND, had her own naturopathic medical practice in Vancouver for more than seven years, where she happened to share the same office building with the CSNN branch in that city. “We were on the same floor so I got to be friends with many of the people involved in the school and some of the students and instructors were my patients,” Bentz recalled. After her daughter was born four years ago, Bentz began thinking about what she could do to help empower more people to improve their own health

through prevention of illness, to be educated in such things as holistic nutrition rather than relying on symptom relief and prescription medication. “Naturopathic physicians in B.C. are the first ones in Canada to have pharmaceutical prescriptive authority and there are times when taking prescription medication is necessary,” she noted. “As a naturopathic doctor, I have seen firsthand how nutrition can affect your mind, body and soul. What we eat is the cornerstone to our performance, health and well-being. Bentz said she was passing on information to my patients about healthy alternative lifestyle options such as nutrition as part of her role as a naturopath. “But I felt it was not enough as they felt overwhelmed at home and needed more help with implementing these important changes in their lives. I wanted to do something more to help people adapt to a more nutritional healthy lifestyle.” Bentz got the idea to start up her own branch of CSNN, and looking for a move out of the Lower Mainland, saw an opportunity to establish a school in Kelowna, familiar

CONTRIBUTED

School offers holistic approach to nutrition

Dr. Vicky Bentz is a naturopathic physician who started up the Canadian School of Natural Nutrition branch in Kelowna in 2013. with the area since her daughter’s grandparents live in Lake Country. So she moved to Kelowna, opened her own naturopathic medical practice, and opened the school in 2013 to a favourable response. “I wanted to do something with a bigger

Linda Szerepi I started creating Dare to Dream 19 years ago. The idea was to do something that I love while helping people improve their life by supplying products and services that are especially for them. We carry something for everyone, including jewellery, crystals, new age and self-help books, CDs and DVDs, Feng Shui and Colour Energy products, incense, oils, salt lamps, singing bowls and unique gifts. Services we offer are: Reiki and Shamanic Healing, Massage, Foot Reflexology and Counselling, Aura, Chakra and Psychic/ Spiritual Readings. One on one classes are available in Reiki and Shamanic Healing and Personal Development programs. I have enjoyed meeting and getting to know those of you who have come into the store over the years. I would like to take this opportunity to thank all my customers for supporting me and allowing me to help you or to introduce you to the world of Dare to Dream. I welcome others to come and experience all that we have to offer. Come in to relax, learn, grow spiritually and heal physically, emotionally and mentally.

O DREA RE T M A D Body, Mind & Spirit Centre

#33-2070 Harvey Avenue | 250-712-9295 www.daretodreamkelowna.com

purpose and I saw the nutrition school as an awesome opportunity to do that,” she said. “And the response was amazing. We had 24 students register, which is the highest any of the school branches had experienced right off the bat. People have been very

responsive to what we have to offer. We had 75 students enrolled at one point. “We have grown very fast so I had to cut back on my time with my naturopathy practice so I could devote more time to the students and the school.” She was also surprised that people were coming to Kelowna to take classes from outside the Okanagan, including from Calgary, Edmonton, Nanaimo, even Ottawa. “Those places have CSNN branches in their own communities but they wanted to take the classes here in Kelowna. It just showed me how strong a draw Kelowna is that we were able to draw people from a variety of other communities,” Bentz said. “Because of that, we are looking to start a summer program here, as our program registration is currently in the fall and spring.” CSNN was the first school in Canada to offer classroom studies in holistic nutrition, both in classroom and online settings, in a one-year program. The natural nutrition program consists of 17 courses, covering natural nutrition relevant to each stage of life, as well as sciences, research and

fundamentals of business. As a graduate holistic nutritionist, it provides the opportunity for people to educate others about the benefits and health impact of optimal whole foods nutrition. Guest instructors are brought in to teach courses in their areas of professional expertise. “The school is giving an option to people with a passion for nutrition and healthy living on how to use that knowledge to help other people and to help themselves make a business or career opportunity from that passion. It gives people hope in that sense and I want to be a part of helping make that happen.” The philosophy behind holistic nutrition is making a mind-body connection to lead a balanced, healthy nutritional lifestyle, understanding that what we eat is directly related to our personal state of health, both mentally and physically. “As Holistic nutritionists, we want to help people create their own environment of responsibility for self empowerment when it comes to nutrition choices, having the knowledge to be able to take better care of themselves. Knowledge is power,” Bentz said.

Christy Rebagliati Born To Birth was inspired by Christy Rebagliati (formerly Phillips), whose gift to the Okanagan was to bring a very special childbirth education program to Kelowna in 2010. For 6 years now Born To Birth has been providing hundreds of expectant parents something better: HypnoBirthing® - the Gold-star prenatal education class that works so well by eliminating Fear-Tension-Pain syndrome, teaching ultra-depth relaxation, and empowering parents to take control, for a safe, calm, and more comfortable experience! What’s unique about HypnoBirthing and Christy’s other services is the focus: Helping individuals achieve their goals by focusing on what they want, rather than what they don’t want, offering a unique philosophy and effective techniques that go beyond birthing to inspire confidence in achieving other goals and a more satisfying and joyful life. A “Twice-HypnoBirther” herself, Christy brings passion, incredible insight and enthusiasm (and humour!) to every class at the Lovin Livin Centre, an inspiring sanctuary above the Marmalade Cat Café on Pandosy St. “Thank you dear midwives, doctors, nurses, plus all the chiropractors, massage therapists, naturopathic doctors and all other “moms and dads” who fill my classes from Kelowna to Revelstoke. Your referrals and continued support are very much appreciated!” HypnoBirthing®, HypnoMothering™, Fertility Support, Breastfeeding Support and More!

www.borntobirth.ca | 250-808-6321

CAPITAL NEWS

Women in Business 2016 5A15

Kathy Kittle

Manager of Operations, Cooper Rd.

Kim Martineau

Deli Supervisor, Lakeshore

Celebrating 100 years in business, Save-On-Foods is BC owned and operated and proud to serve the Okanagan area! We’re focused on finding unique and creative ways to bring our customers everything they love about Save-OnFoods including quick and easy meal ideas, great selection & value and friendly & helpful service. We’re committed to supporting local producers and love to sponsor and participate in community events and causes such as Across the Lake Swim, Help Hunger Disappear, Kelowna Food Bank, Salvation Army, JDRF, BC Children’s Hospital and our latest drive, “Points for People” proceeds benefit the new Interior Heart & Surgical Centre. Kathy Kittle was the recipient of Save-On-Foods’ 2012 Personal Achiever award, and is proud to have been with the company for 27 years. As the Operations Manager at our Orchard Plaza store, she works with the team to make sure our store is the best place to shop and a great place to work. Come on in – we’d love to serve you!

I have been with the Overwaitea Food Group for twenty years starting in Prince George working in the deli and meat department. I then took on the role of assistant deli manager which brought me to our Penticton store where I worked and learned my new roles and responsibilities. I enjoy coaching and mentoring my team members and making a difference with my teams and customers. This led my career path to Calgary where I helped open our first Save On Foods store. During that time I took on the new role of a combination meat and deli manager where I was able to apply and share my knowledge with my team members. I recently accepted the supervisor position in our deli department here in sunny Kelowna and am looking forward to applying my deli knowledge and experience with my new team members to assist in their growth opportunities and provide our customers with the best shopping experience.

Michelle Stephen

Judy McMorran

Deli Manager, Cooper Rd.

Michelle was born and raised in the Okanagan. After high school she had a few years of working in the fast food and retail industry. She then started a job building and painting fences which led to her decision to further her carpentry skills. Michelle began her carpentry apprenticeship and in the end became a Red Seal journeyman carpenter. After 5 years in the trade she was injured in a skiing accident which left her unable to do her trade. While awaiting surgery she decided to go back to where she started in the retail industry. 2012 is when she found Save On Foods in Orchard Plaza. She began working in the deli and quickly discovered the store had a future career to offer her. After experiencing other departments in the store she began learning all the aspects of what it takes to manage the deli. Michelle took a year off for maternity leave and returned just at the right time to apply for the deli manager position. She was fortunate to be chosen and is excited to have a rewarding career working for Save On Foods.

Tamara Wheeler Terralyn Gotro

Pharmacy Manager, Cooper Rd.

I graduated from the University of Saskatchewan in 2001. Immediately following graduation, I started with Overwaitea Food Group and have worked as a pharmacist at Save-on-Foods (Orchard Plaza) ever since. For the majority of this time, I have specialized in the management of our blister packaging program. However in December 2014, I took over the role of pharmacy manager at this location. I would like to welcome all new and previous patients to our pharmacy.

Jessica Bodrug

Meat Manager, Cooper Rd.

Jessica has worked for the Overwaitea Food group for a total of 3 years. She worked casually while obtaining her Bachelor of Arts Degree in Psychology until she started working full time gaining experience in price change, grocery, frozen, and meats. Jessica also works casual relief for the Boys and Girls Club. She was recently promoted to Department Manager of the meat department at Save On Foods Orchard Plaza and is enjoying the multitude of tasks and challenges associated with this exciting positon. Jessica hopes to use this as a stepping stone to advance her career and looks forward to exciting future positions where she is able to use her psychology and management skills!

3 LOCATIONS KELOWNA

101-1876 Cooper Road 250-860-1444

KELOWNA MISSION 3175 Lakeshore Road 250-860-7783

WEST KELOWNA 2475 Dobbin Road 250-768-2944

Front End Assistant Operations Manager, Lakeshore

I enjoy my role as Assistant Operations Manager for the Front End at Save On Foods on Lakeshore. I have worked for Save On Foods for the past 25 years and have a passion for what I do. I help keep the front end running smoothly and efficiently in a very busy environment. I have an open door policy with all our team members and am always there to help train and mentor our Team Members to ensure they have all the tools necessary to look after our customers to the best of their abilities. Assisting the management team, scheduling and cash office duties are some of my daily duties. When not working, I enjoy spending time with my supportive family, I’m married with 3 children and 6 grandchildren, and I am told my biggest asset is my positive attitude that I bring to work each and every day. After all I have one of the best jobs in our store which is looking after the needs of our customers and our community. Front End Supervisor, Lakeshore

It is with pride that I have added another year of service to my already enthusiastic 28 years with the Overwaitea Food Group. I have enjoyed being part of a great team at the busy Lakeshore Save On Foods. I have recently been promoted to a Management position on our Front End which is home to me. This is where my experience and knowledge is, working with the Cashiers, Clerks, the rest of my Front End Team and best of all our Customers. My biggest reward since moving to the Front End has been the support from our entire store. Team members that I have worked with through out the store stopping by to say hi and letting me know they are excited to have me up front looking after the needs of our customers. My biggest challenge on the Front lines is keeping up with the extremely fast pace, forever on the move and constantly changing my new shoes which were broken in quickly. A recent event has reminded me that not only do we have an awesome team at our Lakeshore Save On Foods but that together we create a family for each other and for our community.

Maricar Manlutac

Assistant Pharmacy Manager, Lakeshore

I love that everyday I get the opportunity to make a positive impact on my patients’ health by helping them understand their meds and empowering them to make informed decisions through counselling and medication reviews. My pharmacy team is committed to making sure that our patients receive the best care they deserve through our clinics, vaccinations, blister-packing services to name a few. I am grateful to be a part of a workplace that encourages professional growth while allowing me to maintain family-work balance.

Teresa Evans

Supervisor, West Kelowna

Teresa has been working for the Overwaitea Food Group for 24 years. She gained her first 17 years of experience at Coopers Foods in West bank where she developed skills working in all the departments. She then moves over to the Save On Foods in West bank where she was in charge of the center of store. She was responsible for the ordering, merchandising and scheduling for grocery, dairy, frozen and general merchandising dept. She recently took on fresh challenges as we asked her to supervise the Perishable depts. This includes Deli meat seafood bakery produce. She has the unique personality to support these depts. She has huge respect for and from her teams, with her involvement in these dept we are seeing a boost in morale, gains in efficiencies and increase in sales and service.

www.saveonfoods.com

A16 5 Women in Business 2016

CAPITAL NEWSC

Turning a love for fruitcake into a thriving business Sawyer Klassen

Denise Martell Marketing Director dmartell00nuzc@wfgmail.ca 250-212-1780

Make a wish

Candace Chisholm Senior Marketing Director cisagawa61guqc@wfgmail.ca 250-863-7488

Have a dream

Cherylee Hale Associate

chale00dhuc@wfgmail.ca 250-826-0394

No family...

Tara D. Williams EMD

twilliams77sodc@wfgmail.ca 250-878-5769

...left behind

WORLD FINANCIAL GROUP 2009E Enterprise Way, Kelowna, BC

250-869-4110

Since 2004, Moni Schiller has been working to turn people into fans of what she refers to as a reviled product. Known locally as the Fruitcake Queen, Schiller runs a fruitcake business out of her basement, churning out about 1,000 per year through online sales and a few in person. Considered as a product people either love or hate, Schiller has the goal of converting customers one at a time into fruitcake lovers. The beginning of her fruitcake business happened almost by chance. Schiller recalled she has always enjoyed cooking and baking, and one Christmas day she received a fruitcake as a gift. She described it as the best fruitcake she had ever tasted, and set about making her own. She began baking and giving fruitcakes as Christmas gifts, and after hearing consistent positive feedback she decided to turn it into a business. However, it was an industry she knew nothing about. “Then I had to learn everything the minute it

CONTRIBUTED

sawyer.klassen@kelownacapnews.com

Moni Schiller churns out about 1,000 fruitcakes a year in what she started as a home-based business in 2004. happened,” she described. “I had a message from someone asking if I had a UPC so they could carry my product, and I had to go to my computer and search what it meant and apply for one. Then an hour later I called back and told them I

had a UPC.” Early on, Schiller began selling to stores, producing as many as 4,000 fruitcakes over the first few years. However, she found that too simply be too much.

SEE FRUITCAKE A17

"By supporting the local economy, creating jobs, and mentoring young entrepreneurs, our women in business are building a better community."

STEPHEN FUHR MEMBER OF PARLIAMENT KELOWNA-LAKE COUNTRY

102-1420 St. Paul St, Kelowna, BC

250.470.5075

stephen.fuhr.c1@parl.gc.ca

CAPITAL NEWS

Women in Business 2016 5A17

UBCO students host conference As a celebration of International Women’s Day, the Students’ Union at UBC Okanagan will host a unique conference at the Four Points Sheraton Hotel in Kelowna on March 8, 8:30 a.m. to 4:30 p.m. The groups involved in organizing the conference along with the UBCO Students’ Union are the UBCSUO Resources Centre, UBCO Peer Support Network and UBC Okanagan Equity and Inclusion Office. Called Breaking Boundaries, the event is a conference for women, students and community members to come together to network, collaborate, and inspire one another.

Held on International Women’s Day, it is intended to celebrate the social, economic, cultural and political achievements of women in the Okanagan and around the world. The conference goal is to facilitate a space where success can be cultivated through networking and mentorship, and to develop a mindset where inspiration and collaboration are at the forefront. Tickets are $34.99 for UBCO students available online at eventbrite.ca/e/breakingboundaries-student-tickets-21072895598 and $54.99 general admission at eventbrite.ca/e/breaking-boundariestickets-21072870523.

Schiller: ‘I’m always surprised and proud of the fact people like it’ FRUITCAKE FROM A16 So Schiller chose to stop selling to larger markets, and instead focus on her own online sales. Today, Schiller has customers ordering from across Canada, and she is still contacted from large corporations looking to sell her product. “I’m always surprised and proud of the fact that people like it, because fruitcake is such a reviled product,” she said. “I was contacted by Hudson’s Bay Company, because at Christmas and various times they have food on display. So I could have been in The Bay, but when they sent me the form

to fill out if it had moisture content, and percentage of this and that, and it was just too much. “I couldn’t handle it, but it shows the potential of a small business. Had I wanted to do that, I could now be in every Hudson’s Bay in Canada. “But then I would have had to get out of my basement, rent a facility and hire people.” Although she has made well over 10,000 fruitcakes over the previous 13 years, Schiller noted the process of making them is something she never tires of. “I never do get tired of it, because I love the product so much,” she explained. “I love the fruit and nuts

and chocolate, and the house smells fantastic and I have a fan that vents to the neighbourhood. “There are some people now, I have a woman who orders from Toronto for herself and her mother in Arizona, and for them it’s not Christmas if they don’t have my fruitcake. So it doesn’t matter if I’m tired of it, I have to do it.” Aside from running her business, Schiller also writes a blog on her website, fruitcake.ca. She has also been featured in multiple articles, interviews and television programs throughout Canada. Not bad for a business she originally knew nothing about.

(left to right) Sandy Chevallier,

Diana Chevallier and Candace Chevallier With three generations of “Cowgirl” experience, this trio of barrel racing, rodeo and roping competitors, Diana, Sandy and Candace own and operate the Peachland horse boarding, training and riding lesson business, Chevallier’s Arena and the 3C Tack Shop. Diana, “Nan” a Calgary native moved to beautiful Peachland in the early 70’s and by the 80’s was fully committed to breeding and showing cutting horses at national and international competitions. Sandy, a certified equine appraiser, with decades of coaching, barrel racing and rodeo experience began the horse boarding aspect of the farm business in 1991. Candace, now 22 and an entrepreneur in her own right, earned an Agri-Business Technology Associate Degree and Certificate of Applied Science in Livestock Technology while on a two year rodeo scholarship in Montana, is now a full time riding instructor, trainer and competitor and manages the new 3C Tack Shop now open at the farm. Riding lessons, horse boarding and equine events are the main focus at Chevallier’s Arena.

4020 Dryden Road, Peachland, BC 250-718-2761 | www.ChevyEquine.com Facebook_Chevallier’s Arena

Dr. Corrina Iampen, Fran Kubik SenSei Laser & Vein Rejuvenation centre is owned and operated by Dr. Corrina Iampen and her mother, Fran Kubik. SenSei Laser & Vein is a sister company to Elle Ambiance Laser and Vein Centre in Calgary. Elle Ambiance was recently purchased by Sante Medical Spa in Calgary, keeping Dr. Iampen on as their medical director for three years to help build the practice to its full capacity before she relocates permanently to Kelowna, where she will be opening a second facility. SenSei Laser & Vein, which opened four years ago is known for its ambience and is a full service, non-surgical medical cosmetic facility that offers all of the well known cosmetic procedures such as Coolsculpting, Belkyra, Botox, Fillers, Varicose veins, Mole removal, C02 laser, Venus Legacy, skin treatments and so very much more. Dr. Iampen is constantly learning new procedures and techniques so she can be front and centre with what her clients needs are and plans on bringing exciting new ideas to her new location which will be open in late summer. LASER & VEIN REJUVENATION

2448 Dobbin Road, West Kelowna, B.C. 250.768.5355 | info@senseilaser,org

Sheila is the creative force behind Alchemy, Kelowna’s new lifestyle store. She is dedicated to offering a wonderfully intriguing shopping experience including an eclectic mix of beautiful objects for your home, as well as stunning jewelry and personal accessories, and local gourmet chocolates and macaron from Sandrine. With over 20 years of designing everything from homes, offices, and restaurants to weddings and other large-venue events, Sheila brings a wealth of knowledge and experience to this new venture. She is passionate about helping customers pull together looks that express their individual style. Traveling to product shows allows her to stay atop of all that is current and exciting in the marketplace. Alchemy’s extensive network of suppliers enable her to access an incredible range of products, including furniture and lighting. Special orders are available to the public, commercial clients, and designers. Alchemy also creates gift registries, and gift cards for when it’s just too hard to choose.

778.478.4111

345 Bernard Ave, Kelowna

Sheila Estephan

alchemykelowna.com

Interior Designer

A18 5 Women in Business 2016

CAPITAL NEWSC

Influential women plug into business network bgerding@kelownacapnews.com

The West K Women of Influence are a dynamic group of West Kelowna individuals who want to make an impact on their community and beyond. It was started back in the

mid-1990s with the idea of providing a networking option for West Kelowna women in business, to support one another and help each other to move forward to face new challenges in their personal and professional lives. Today, the group features

close to 50 members, and has a turnout of more than 30 consistently for its monthly meetings. “We have women who have joined from all kinds of business- or careeroriented professions,” said West K Women of Infuence secretary Marci Paynter.

“I think people have chosen to get involved with our group because of the networking aspect, and also to build up their own confidence. “Many of us are reluctant to speak in public so one of the things our group does is build up that sense of confidence, being around a group of supportive women. “It’s exciting to watch our members blossom and grow in confidence as a result of that, and about what we all are doing.” Fran Kubik, president of the West K Women of Influence and one of the original group of eight cofounders, says it has evolved over time to become a positive force in the West Kelowna community. The West K Women of Influence have made connections both with the Greater Westside Board of Trade and also with the Kelowna Women in Business across Okanagan Lake, and have

BARRY GERDING/CAPITAL NEWS

Barry Gerding

K o

n s w c

f g w o

o a b

Fran Kubik (right) is president and Marci Paynter is secretary of the West K Women of Influence networking e group. g group’s ideals reflect the plans to engage more community, a rural city in philanthropic projects where everyone knows moving forward. your name, where the From its inception, the West K Women of Influence business community is W well supported by local developed a logo, set a residents. mission statement and c “I have lived on the opted for lunch hour and Westside for the last 45 evening monthly meeting p years and I’ve always times to accommodate W felt local residents were the busy schedules of K original and potential future supportive of their business members. o Kubik says the SEE WEST K A19p

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CAPITAL NEWS

Kelowna Women in Business offers networking, inspiration

Kelowna Women in Business provides networking, inspiration and education to support the success of women in business while contributing to charities in our community. KWIB was established in 1993 as a notfor-profit organization created in order to give a voice to Kelowna businesswomen, whether they be professionals, run their own businesses, or work for others. Our aim is to offer as many networking opportunities as possible to all Kelowna area women and to promote one another’s businesses. We hold interesting and enjoyable social events where both members and the general public are welcome to attend. Our monthly gatherings alternate

between an evening dinner one month and a noontime luncheon the following. We meet once a month in January, February, March, April, May, September, October and November. In June we host a special charity event to raise funds for our chosen charity. Our total charity donations are in excess of $50,000 in the past eight years. Our chosen charity is always selected from the Okanagan to support those in our own community. For December, a Christmas Mingle is held so all our members and guests can socialize and celebrate their successes for the year. For more information, check out the website kwib.org.

Networking helps business group

WEST K FROM A18

community,” added Paynter. Kubik noted the population demographics of West Kelowna differ from Kelowna. “I feel it is definitely older here and I think more people here are old school. For example, I went to the drug store for something the other day and they didn’t have what I needed, but the store staff said they could bring it in, as opposed to just saying we don’t have it and moving on,” Kubik said. “I think businesses here take the time with their customers to do things like

that because that treatment of individual customers’ needs is important to remain viable. “Customer service, personal service, is what makes businesses grow.” Kubik said the sense of community is an important element that she wants to see reflected in the West K Women of Influence, not just meeting once a month to hear a keynote speaker but to look forward to socializing with one another on a personal level, to talk about what’s going on in their lives and build relationships with other group members.

Gabriele Banka, CPA CGA

Rena Schellenberg, CPA CMA

“It’s not just about having a meeting, but being excited about seeing one another and building personal and professional relationships,” said Kubik. “We’d love to welcome new members, business owners, career people or even retirees, who are looking for something in their lives, to be involved in bringing a positive influence to their community.” For more information about the West K Women of Influence, contact Fran Kubik, manager for the Sensei Laser and Vein practice in West Kelowna, at 250-768-5355.

BANKA

Women in Business 2016 5A19

Laura Pelletier Laura has been involved with Kwikfit4u Canada for 8 years and owner for the last 3 years. She is a Certified Natural Health Consultant, and WBV Trainer in West Kelowna. Kwikfit4u Canada is a whole body vibration (WVB) equipment supplier in Canada and U.S. Whole Body Vibration has been the hottest workout trend on the market as per ‘Muscle Magazine’. Laura started using WBV for her own health and fitness issues 8 years ago, and has been so grateful that WBV came into her life - “I can’t be without it!” Regain, maintain your She works with people who want to lose weight, the physically fit, people with little or no health and fitness mobility, and the wheelchair bound. in 10 minutes per day Studies have shown good results for suffers of MS, M.D, F.M. Parkinsons, arthritis, diabetes, high blood pressure, pain control, Lupus, circulation problems and the list goes on… Laura offers packages to anyone who wants to try the WBV trainers, and free try-outs to anyone who wants to see if this is for them. See us at trade shows this spring in Kelowna, Penticton, Vernon. Kwikfit4u Canada is the supplier for YMCA, Dancing with the Stars, PGA, senior residences, medi spas, health, wellness, fitness centres, tanning salons, weight loss clinics, health practioners, and homeowners. Try It!

www.kwikfit4u.com | laura@kwikfit4u.com | 778-754-7400

Celeste Coldwell

Registered Speech – Language Pathologist RSLP, MSc. CCC – SLP

As a Speech – Language Pathologist, Celeste believes in the true benefits of early intervention. Her goal is to provide children and their families with the tools necessary to be as successful as possible in the early years – related to a child’s communication, speech, language, social and play skills and development. In practice, Celeste provides a family-centered approach to assessment and intervention. She will provide you with appropriate strategies, supports and resources necessary to be as successful as possible in reaching your child’s goals and objectives. Celeste has experience working with infants, preschool and school – age children and works collaboratively with parents, caregivers and other professionals. Celeste graduated from Minot State University in 2004 with a Bachelor of Science Degree in Communication Disorders, and in 2006 with a Masters Degree in Speech - Language Pathology. Celeste worked in the Fraser Valley for several years and most recently moved to Kelowna to establish her own private practice.

Told By You | 778.477.6903 | www.toldbyyou.ca #107 - 515 Wren Place, Kelowna, BC

Company

CHARTERED PROFESSIONAL ACCOUNTANT Banka & Company is committed to helping clients Plan, Manage and Succeed. Our staff are knowledgeable professionals in their various areas of expertise, including Corporate Notice to Reader Engagements, Corporate Assurance Engagements, Corporate Taxes, Personal Taxes, and Small Business Taxes.

105 – 565 Bernard Avenue, Towne Centre Mall, Kelowna BC, V1Y 8R4. Phone: (250) 763-4528 Fax: (250) 763-4529 E-Mail: info@bankaco.com Web: bankaco.com

A20 5 Women in Business 2016

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Helping to open the lines of communication Barry Gerding bgerding@kelownacapnews.com

The workplace is always a melting pot of synergies trying to blend together. When it works effectively, those synergies provide an enlightened experience

for a workforce. When it doesn’t work effectively, the prospect of going to work can be a nightmare. Rhonda Victoor has spent the past 15 years offering her expertise as an enlightened productivity expert. Based out of

Kelowna, Victoor has been both a keynote speaker for larger conventions and done workshops with smaller company groups to spread her philosophies behind communication and leadership. “When I speak to

Terry Simpson For the past five years Terry Simpson has had the pleasure of bringing exciting, leading edge, contemporary furnishings and home décor to Kelowna. Terry has now been in her new space for 16 months and is looking forward to a very busy year at Lexi & Lake Home. She still has all the great lines including Martha Sturdy and Designers Guild. Come by and see the fabulous new spring and summer product at Lexi & Lake Home!

Lexi & Lake Home | 3937 Lakeshore Road | 778-477-4787

audiences, as people pick up on what I’m saying you can almost see the light bulbs going off around the room. I like to think progress is being made since I started this because I see more light bulbs going off,” Victoor said. She says improving communication skills in the workplace is a challenge that takes in the differences between men and women, between the older and younger generations, between linear and empathetic sensitivities. “What I find interesting now is that prior to about 10 years ago, what I would notice is women leaders could only really climb the company ladder and be successful if they did so with predominately male energy and carry themselves with a masculine attitude and manner,” Victoor said. “But in the last 10 years, I have seen a shift where female leaders are emerging not trying to act like a man, but bringing their energy

and ability to empathize, to be inquisitive and really listen to hear what’s going on around them, whereas a male counterpart would be more direct and results oriented. “I think for both men and women today, it is trying to find the balance between those two principles, clear and direct on one hand and inquisitive and empathetic on the other hand.” Victoor said she has had the good fortune to find a vocation that comes naturally to her, and one she discovered her skill with early on in her working career. “My father was a contractor which is a very physical and linear thing that men do, and to this day he still can’t understand that people would pay me to come and hear me talk, “ she laughed But she said communication in the workplace and the impact it can have on creativity and productivity are no laughing matters. Employers are

recognizing communication is vital and management coaching such as what Victoor has to offer is an important investment. She says her skills are sought anywhere from the middle management level to the executive offices of large companies. “I like to say what I do helps bridge a gap between the technical skills required for a position with how to motivate and lead your employees and think in a visionary way for others to follow,” she said. A graduate of the University of Alberta in 1997 with a bachelor of commerce degree, she found within herself working for other companies a combination of business expertise and exceptional emotional intelligence. That experience came from working in the oil and gas industry and in government bureaucracy during and after graduating

SEE HELPING A21

Jennifer Black REALTOR®/Personal Real Estate Corp.

250-470-0377 jblack@kelowna.remax.ca www.jennifer-black.com A real estate Professional with a reputation built on Service and Trust Jennifer has been raised in Kelowna and has lived here for over 35 years and started at REMAX in 1993. She offers a vast level of real estate knowledge and experience which makes her a very valuable resource for her clients. She has received many outstanding awards while at remax including Rookie of the Year, Platinum Club award and Hall of Fame award. Along side her busy Real Estate Career she is the mother of 4 beautiful children and believes the Okanagan is the perfect spot to live and raise a family—she believes it’s truly a four Season Playground and loves to promote what the Okanagan has to offer which is fabulous real estate, locale Wineries, restaurants and our amazing locale produce vendors.

CAPITAL NEWS

Women in Business 2016 5A21

from university. So she looked to enhance her coaching certification skills and found Canada very short on options, so she took a coaching certification program in the U.S. “I discovered almost by accident I had this ability to be a coach in the workplace, and I decided to launch my company in 2000,” she said. As well, Victoor also opened herself up to the challenge of becoming a keynote speaker, taking part in public speak competitions across Canada and in other countries, culminating in her winning the Effective Speaking Championship in 2004 in Japan, speaking before an audience of 10,000 people, effectively launching her keynote speaking career. “I’m asked all the time what I like more, keynote speaking or doing workshops with smaller groups. I like them both and each bring different energies to play. Being more of an introvert, I would find that draining. I have to go speak at an event in Toronto this month which will be a four-day experience. It takes a week for me to prepare for that and it will take a week to recover afterwards. “I love one-on-one coaching but there is a kind of bigger energy that comes from speaking to a larger gathering.” Victoor says empathy is particularly important for business managers today in part because of the generation gap between workers. “Dealing with the generational layers in a room of people and the communication between them has always been challenging. But I think it has been exacerbated today because of technology. The younger generation not only has different work values, but also speaks a totally different language than does the older generation,” she said. “And you still tend to see where the older generation within an organization tend to be the most resistant to change

CONTRIBUTED

HELPING FROM A20

Rhonda Victoor has developed her own business as a communcation consultant and keynote speaker, working out of Kelowna. and learning new ways to communicate. It’s the ‘this is what I want so do it’ way of thinking. “ “What I see now is the senior folks really value being respected and for their experience to be honoured, while the younger folks value their contribution and today place a greater value in finding a balance between their work and home life. “The younger generation isn’t interested in working 60 hours a week in order to get ahead.” Victoor said dealing with those differences is often more advantageous for women because they often deal with those same issues as a parent and often the leader of the household. Looking forward, Victoor plans to publish a book this fall titled Modern Tales of Ancient Wisdom. She has contributed to other books in the past but this will be her first individual effort, writing about how to enhance enlightened productivity in the workplace using her client experiences to illustrate her philosophy.

Here for you The Caring Team Here for you

Every pregnancy option is life-changing Let’s Talk Free - Confidential 201-2622 PANDOSY STREET | 250.763.2112 www.ovpcc.com | confidential@ovpcc.com

Kelowna Women in Business provides networking, inspiration and education to support the success of women in business.

Come out, meet us and get involved Some of our upcoming events include financial literacy, social media, reinvent yourself, business development and a wine tour raising money for charity. Check it out at kwib.org now!

2016 Executive Anita Clegg, Tracy Wright, Patricia Chandler, Michelle Belanger, Julie Hoffman, (Missing) Michelle Duford, Aura Rose

We give back Through your support of Kelowna Women in Business by attending our monthly events and our charity events, we have donated over $50,000 to local charities over the last 6 years. We are pleased to share that Mamas for Mamas has been selected as our Charity of choice for 2015 to 2016.

kwib.org

A22 5 Women in Business 2016

Jennifer “The Boo” Bernier & Lynn “The Beet” Miller Beet’N Boo’s Bistro & Catering is a Mother-Daughter ran Bistro located in the heart of the auto district on the corner of Hunter & Enterprise Way. With 40+ years in the hospitality industry and a huge passion for food, these ladies and their all lady team are serving up all your favorite “Classic Comfort Foods With A Creative Touch”. Open Monday - Friday, 6:30 AM - 4:00 PM - The 50 seat, fully licensed bistro offers all day breakfast and lunch with exciting daily specials. Come in a customer - Leave a friend! Beet’N Boo’s also offers full catering services. Need private space for an event? The bistro is available evening and weekends to be rented out for your special event. During the week you can take advantage of their private boardroom complete with a whiteboard/screen that can seat up to 12 people. Off-Site catering is also available - full service or drop and go. Whether a small work luncheon, product launch party, celebration of life, anniversary, rehearsal dinner or wedding reception - give them a call for a personalized quote. Check Out The Reviews On Trip Advisor & Facebook - Or Come On In And Check It Out For Yourself !

2496A Enterprise Way, Kelowna, BC | 250.868.0010 jennifer@beetnboos.com | lynn@beetnboos.com | beetnboos.com

Nikki Hunter When luxury clean beauty products and an award-winning artist and service provider meet.... The future is beautiful! Nikki Hunter is a familiar face of beauty for many of us. Her expertise, award-winning service and wild hair has made her quite unforgettable. Her devotion to bring clean, ethical and sustainable options to her clients became the inspiration behind The Green Vanity; Kelowna’s first clean beauty boutique. The Green Vanity is proud to carry a selection of luxury clean Canadian brands that are cruelty-free, toxin-free, gluten-free, fragrance free, vegan, ethical and sustainable.

473 Bernard Avenue (Inside Blackfish Apparel) 250-801-6846 | www.thegreenvanity.ca

CAPITAL NEWSC

Wellness focus helped overcome eating disorder Kevin Parnell kparnell@kelownacapnews.com

When Jayme Metzger was an elementary school kid, she wasn’t the most popular girl in school, but she might have been the easiest to talk to. Like a lot of kids, she was dealing with some mental health strains, not sure of Jayme Metzger her body image; trying to By the time she was fit in. 17, she was working But she had an openness with autistic children about her that made her and other kids who had easy to talk to. developmental issues. “I remember at recess in After high school she elementary school sitting attended Grant McEwan on the side of the hill, kids College in Edmonton and would come up to me studied mental health. and talk and tell me their Once she graduated with problems. My mom always her diploma she came to said I never had friends, I Kelowna to begin a career had clients,” she says with Address | fiAddress | what Phone in the eld, taking a laugh. “I never really figured out came naturally to her and putting it into practice as a what it was. Even to this career. day I have people that will “I think it was always a just tell me things. passion of mine, to be able “I guess I have always to connect with people tried to make myself on a different level,” said approachable. Sometimes it’s easier to talk to someone Metzger, who was battling eating disorders through you don’t know, someone high school and as she who doesn’t have that prebegan her career. judgment.” “Going from feeling like For Metzger, who grew an outcast it was nice to be up in Red Deer, helping able to be in a job where I people was always in the could help people not feel cards.

alone and help people feel understood.” Despite always having that knack for listening and helping people, Metzger herself needed help and received it while working at Crossroads. She found a great counsellor who helped her deal with her eating disorder issues and she moved forward with treatment, eventually beating the disorders and moving into recovery. All the while, her career moved forward. At Crossroads she worked in the detox centre, but when Crossroads lost its funding Metzger found herself looking for work. She found it at Canadian Mental Health Association’s Kelowna office where she has been for four years. At CMHA she was able to more directly work with people to find their underlying issues to addiction as opposed to just treating the addiction with detox. “There are a lot of things underneath addiction, a lot of underlying issues,” she said.

SEE STORY A3

After 13 years in business, the Wellness Spa is proud to announce a Membership program, for those who love to visit the spa more often. We have built a reputation of friendly service, tranquil surroundings, and beautiful, healthy treatments; we recognize the need to care for oneself with wellness and relaxation. ONLINE BOOKING & ONLINE GIFT CERTIFICATES AVAILABLE

Located at 2402 Highway 97 North (Harvey Ave) In the Lobby of the Best Western Plus Kelowna Hotel

CAPITAL NEWS

STORY FROM A22 “CMHA has a wellness focus. We take a wellness and recovery approach rather than treating addiction as an illness. “We’re looking at what we can do to promote mental wellness and recovery.” That focus on wellness and recovery is not reserved just for the clients who need to use CMHA’s different services. Metzger says staff are openly encouraged to talk about their own mental

Women in Business 2016 5A23

health issues and work on wellness themselves. It’s a way of trying to end the stigma surrounding mental health by bringing it out into the open. And Metzger says it helps not only workers like herself, but the people who they support on a daily basis. “CMHA really helps to facilitate wellness and keep it going and they do it with their staff,” she said. “Workplace wellness is one of the things that helps the participants stay well but it also helps the staff who are facilitating the

programs stay well. “You’re free to talk, to have a mental illness yourself ,and not be treated differently. “When people see the staff has experiences with mental health themselves and are in a place of recovery and can really be honest, it really helps to decrease some of the stigma and makes it easier for them to talk.” To learn about CMHA Kelowna, go to cmhakelowna.org or call 250-861-3644.

Advocating for mental well-being The CMHA Kelowna branch is a charity that promotes the mental health of all through community-based programs and services, public education, advocacy and research. CMHA Kelowna relies on the support of the community to provide programs and services that promote mental health of all. For more information about CMHA programs or to learn how you can help, please call 250-861-3644 or visit our website at cmhakelowna.org. As the nation-wide leader and champion for mental health, CMHA facilitates access

to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness. The Canadian Mental Health Association Kelowna branch is a charitable organization that depends on volunteers and donors to bring its vision to life and to provide programs and services for the community. The CMHA vision statement is: Mentally healthy people in a healthy society. CMHA strives to be a part of having a mentally healthy Kelowna and relies on the community to help contribute to this vision.

They said it…

“There are two ways of spreading light: To be the candle or the mirror that reflects it. ” —Pulitzer Prize winning author Edith Wharton “Let me listen to me and not to them.”

—American novelist Gertrude Stein

FH&P LAWYERS LLP Heidi Taylor, Partner • Family Law • Corporate and Commercial Litigation • Foreclosure and Builders Liens • Estate and Employment Law • Real Estate

Erin Cram, Associate • Family Law • Corporate and Commercial Litigation • Estate Litigation

Amanda Haugan, Associate • Wills, Estates and Trusts • Real Estate and Strata Law • Corporate and Commercial Law

Nancy Ling, Associate • Wills, Trusts, Estates and Incapacity Planning • Estate Administration • Real Estate and Land Development • Corporate Transactions and Business Law

It is with the greatest regard and respect Libertine’s Ladies Wear Boutique joins the other remarkable women in business in this publication. It is also with our sincere thanks to all the women who patron, love and support our store, we convey our deepest appreciation to you. As the whole world changes, aligns and continues to readjust itself to what is, and what continually comes forth, we thank those women who have the understanding and knowledge of the importance of supporting local and small business. We thank you for your trust and loyalty. We are simply here because you support us. And, we will stay because you support us. Your action enables us to remain here and offer you a local homegrown and meaningful alternative in terms of choice, quality and service. We live and work here as do you. More importantly we can know one another. Thank you from the owners and staff and their families of Libertine’s, as your patronage translates into the betterment of lives. Everyone here matters.

#108 2330 Hwy 97 South, Westbank | (778) 754-0999 (next to Wendy’s & Tim Horton’s)

Gillian M. Dougans, Lawyer & Mediator • Personal Injury • Employment Law • Commercial Litigation • Mediation • Elder Law

400-275 Lawrence Avenue Kelowna, BC 250.762.4222 www.fhplawyers.com

A24 5 Women in Business 2016

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Heather Polak’s Permanent Make-up and Lash Studio is well known in the Okanagan for providing top-quality services. These services include Xtreme Lashes and 3D Volume Eyelash Extensions, permanent make-up, special occasion and airbrush make-up application, facial waxing, and eyelash and brow tinting. They also proudly carry the full line of Colorscience products. Heather Polak, who specializes in permanent make-up and Xtreme Eyelash Extensions, has been providing these services since 2006. She adheres to the highest safety standards in the industry. Her clients comment on how she is able to give them a very “natural” look. Heather Gillett graduated from the Masters program at NUMA International Institute ofMake-up and Design. She joined Heather Polak in 2015. Heather Gillett’s vast knowledge of special occasion make-up application has helped her to achieve great expertise in the glamorous look of 3D volume lashes.

#300-773 Glenmore Rd 250-808-8956 www.heatherpolak.ca

Lise Dallien MacMillan BSC. KIN., C.PED(C) Orthoquest Pedorthics and Rehabilitation was created in 2007 as a labour of love of husband and wife team Sean MacMillan and Lise Dallien MacMillan. Orthoquest specializes in handmade custom foot orthotics, orthopaedic bracing, and professional shoe fitting. In 2015, Kelowna Kinesiology by Orthoquest was launched to help people who experience pain or are limited by an injury, surgery, or a chronic condition. As Registered Kinesiologists and Athletic Therapists, our team provides professionally guided exercise based on postural assessments, movement screens, and strength and flexibility testing. We also offer recovery programs for athletes such as soft tissue release, stretching programs, and electrical muscle stimulation. Our wellness team includes Registered Dieticians, Clinical Counsellors, and Registered Massage Therapists. Our clean, tranquil environment and friendly, knowledgeable team will be happy to guide you on your journey to wellness. To learn more about our products and services visit our website!

MOVE WELL, BE WELL 1021 Richter St, Kelowna | 250.448.5908 www.kelownakinesiology.com

Helping low-income households get a leg up Barry Gerding bgerding@kelownacapnews.com

Shannon Hickey, founder and financial coach with Dollar Dame Coaching Co., has a first-hand affinity and understanding for what it’s like to be a low income family. Growing up in the Okanagan, Hickey and her two siblings lived in low income housing after her parents divorced, from when she was in Grade 8 to 12. Her mom worked three jobs and that took time away from her kids. “I definitely feel for people in that situation where you don’t have money. I vowed I would be financially independent before getting married and having children,” Hickey recalled. Today, Hickey has found career success as a financial coach, first working in the financial industry and then branching off on her own in recent years. But that connection to her past has led Hickey to do something to help those facing difficult life situations. It has led her to provide free financial coaching services to clients of the Kelowna Women’s

CONTRIBUTED

Heather Polak and Heather Gillett

Shannon Hickey is a financial advisor in Kelowna who offers her expertise to help low-income households find a more solid financial grounding. Shelter, and she has offered to work with five lowincome households to guide them financially. In both cases, her advice centres around teaching people the value of money, how to control and budget expenses and how to develop ways to enhance the household income.

Other services she offers include retirement planning and investing money with knowledge. “When it comes to personal budgeting, the age-old generalizations tend to always apply,” said Hickey, such as spending

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CAPITAL NEWS

Women in Business 2016 5A25

Hickey: ‘I vowed I would be financially independent’ HELPING FROM A24 more money than you earn and spending money to buy things you don’t really need as opposed to the desire to have. “The biggest thing is taking the time to just sit down and work out a rough budget to live by, and see the weaknesses where spending habits could be changed. It’s hard to do at first but after a while it becomes a lifestyle habit.” For women temporarily living in the shelter, Hickey says one of the biggest things for them is not earning enough income. “I do discuss increasing income, even if they are looking after kids at home. There are anxiety and selfconfidence issues that go along with that, and sometimes you just need to begin with managing your money, build your confidence in that area, before you start diving into how you might be able to

increase your income.” Hickey said learning how to manage money is something she took an interest to in high school when she started working part-time, It started her off on her eventually chosen career path, but she feels at the post-secondary level is where students really need to start thinking about the value of money. “I think that is a key point to start learning lessons about managing money because you are getting into living on your own and you become eligible for credit card application offers,” she said. She said students not paying sufficiently close attention to their financial affairs can get themselves into a financial hole of debt that can be difficult to overcome after graduation. In the financial investment business, Hickey said women will find themselves in a maledominated world where,

as women, they more predominant are working for banking institutions. “My advice for women who want a career in the investment industry is to be patient and be prepared to work your way up from the banking level,” she said. “I started my coaching business to help more than the ‘high net worth’ clients with investments who tended to be men. I took a risk with my marketing which was looked at as not being serious to something that is more feminine for a financial business. I wanted to have women feel comfortable to approach me and my business to get ahead financially. “My clientele tend to be middle to higher income earners, so I just thought there was a way for me to give back to those in lower income situations that need help managing their financial situation,” she said. “I’m just wrapping up

with my second group this week and you can see the arc of improvements as they go through the process. There are different components to what they learn, but as a group it helps to get together and enjoy

talking about managing money.” Hickey is taking time off from April until September as she is currently pregnant with her second child due shortly. She hopes to offer a third financial series

program with another women’s shelter group this fall. For more information about Hickey’s financial services, check out her website www.dollardame. ca.

Marjorie Horne Marjorie Horne is the founder and President of Caresmart Seniors Consulting Inc. Bringing a holistic approach to eldercare, Caresmart professional consultants offer a service assisting elders and their involved family members with proven strategies, mediation tools, ongoing monitoring and emergency support, service coordination and system navigation. The passion and expertise the Caresmart team brings to the people they serve was honored last year with receiving the Kelowna Chamber of Commerce Micro Business of the Year Award. Marjorie’s bi-weekly Wednesday column in the Capital News brings a refreshing dialogue on the new concepts of aging consciously in the third stage of life. Her workshops on this subject are an enlightening opportunity to explore a path to elderhood that is one of passion, creativity and purpose. Call Marjorie to discuss your unique situation and learn of the many resources available to assist you.

Redefining independence…one step at a time 250.863.9577 www.caresmart.ca marjorie@caresmart.ca

MEET THE GAME CHANGERS AT KELOWNA MOTORS DL #5432

KELOWNA MOTORS EST. 1945

2560 enterprise way kelowna, bc v1x 7x5 kelownamotors.com Come in and let Sheri, Dione and Kelli help you with your new or used vehicle purchase decisions. In this business we know what comes first: YOU! See why we make a difference at Kelowna Motors.

we sell mazdas …

what do you drive?

KELLI HALL Kelli has been a part of Kelowna Motors as a Finance Manager for 2 years now. She enjoys helping people get into the vehicle they love, while providing affordable finance options. Being able to help people with challenging credit situations is also very rewarding to her.

Dione Russell Dione is a relatively new member to the Kelowna Motors Sales Team but her impressive knowledge of the automotive industry and outstanding customer service have made her a staple member of our team. With an extensive list of happy customers, we can attest that Dione has a very bright future at Kelowna Motors.

SHERI DICKSON Sheri has been a valued member of the Kelowna Motors Sales Team for 16 years. Continually recognized for her product knowledge, compassion and understanding, Sheri helps make your vehicle purchasing experience fun and exciting.

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Donna loves getting to know her client’s specific needs and desires, and then uses her first-hand knowledge and passion for travel, to make their trips magical. Together with her husband Greg, who has 18 years of experience in the travel industry, they have formed “Travel with Greg and Donna.” Their knowledge will save you time, as they will work out the details for your holiday, and you can make the memories! Donna would love to have the opportunity to help you with your next cruise, land tour, or all-inclusive vacation!

Women finding jobs in trades sector

ALISTAIR WATERS/CAPITAL NEWS

Donna Bennett

Alistair Waters awaters@ kelownacapnews.com

1328 WATER STREET, KELOWNA | donna@kvi.travel www.travelwithgd.com | 1 (888) 768-6777 EXT. 303

Sarah Porter Sarah Porter created Bella Clothing Boutique in March of 2005 in the upcoming shopping area of Pandosy Village. Sarah handpicks each unique and gorgeous piece for the store. She believes strongly in ‘good ole fashioned customer service’, and prides herself and her staff on offering personalized service to help outfit you in your own unique style. THEY ARE EXCITED TO NOW OFFER CLOTHING IN SIZES XS – 3XL!! The boutique has a focus on Canadian designers, with over 50% of the clothing MADE IN CANADA. All of the jewelry collections in-store are Canadian designed. You will also find various accessories to complement the fashions, and what outfit is complete without SHOES!!?? The ladies at Bella are always busy, gearing up for the next promotion, fashion show or charity affair. Stay tuned for an exciting MAKEOVER PRIZE PACKAGE being announced in April in conjunction with the boutique’s 11 YEAR ANNIVERSARY! Sarah will also be hosting ‘INDULGE’, her annual Fashion Show Fundraiser at the end of May. Sarah and her team invite you to come check out the boutique if you haven’t had a chance to visit. If you have, Sarah wants to thank YOU for the support and spreading the word since 2005. We love helping the women of the Okanagan find their favorite pieces and look forward to assisting many more!

3005 Pandosy St. | Kelowna | 250.868.0220 www.bellaclothingboutique.com

Traditionally trades training has not been a career path for many women. But Okanagan College’s Nancy Darling is changing that, with a groundbreaking program that not only encourages and assists women to enter the trades, but is also garnering attention from across Canada as other post-secondary educational institutions see the success here. The OC Women In Trades program, which has now been up and running for seven years, offers a “gateway” first term that introduces female students to a variety of trades and teaches the basics, enough to get a job and hopefully, have the employer sponsor the student in an apprenticeship program. “When we started this there was, maybe, one

Nancy Darling created the Women In Trades program at Okanagan College girl in every other (trades training) class,” says Darling, who created the Women In Trades program, as, she says, “from a blank sheet of paper.” “Now there are four to five women in each (trades) class.” Darling did not have a background in trades when she drew up the program and sought the initial funding for it from the Canada Jobs Fund, a federal program administered by the province. She explained the idea for the program came at a time when the province was just starting to see the pressing need for more skilled workers in B.C. Typically a career path sought out by young men, Darling proposed not only encouraging young women

to apply but also middleaged women who may be either re-entering the workforce after being out for some time or thinking about a career change. She said it was not as simple as just writing a curriculum. To ensure funding, the college had to make sure the program would succeed, and to do that, it had to make sure its students not only applied in the first place but kept with it. It had to build in a number of lifestyle support aspects to help its students that are not typically found in other post-secondary education programs. “We had to look at all the factors that could influence

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SEE TRADES A30

CAPITAL NEWS

Women in Business 2016 5A27

Contestants learn valuable lessons in life Miss Kelowna Lady of the Lake pageant empowers young girls to pursue their dreams Barry Gerding bgerding@kelownacapnews.com

Learning lifelong skills might not be the first thing that comes to mind with regards to the Miss Kelowna Lake of the Lake pageant. But for the contestants who have participated over the 86-year history of the pageant, it has served for many as a launching pad for finding success in their adult lives. While the Miss Kelowna Lady of the Lake winner and first princess runner-up are crowned on the pageant night in July, it is actually the finale to what has been six months of weekly mentoring and personal life skills enhancement programs for all the contestants. “Looking back at it, the pageant definitely set me up with the confidence to pursue going to post-secondary school and taking a leadership role in the community,” recalled Ramona Sousa, who was the First Princess in the 1983 pageant. “The competition aspect wasn’t really the focus. We all forgot about that part. We were a bunch of girls meeting once a week and learning stuff together, laughing with each other and beginning to understand together what it was to be a confident young woman.” Terry Beaudry, today the assistant superintendent of the Central Okanagan School District, was Miss Kelowna in 1977.

She credits the pageant, and the year she spent as an ambassador for the city, for the lifelong skills it gave her along with the sense of pride she had for her hometown and taking on the role of ambassador to tell people in other communities and countries about her hometown. “Without question it gave me an opportunity to meet and speak to a diverse group of adults at that age and that has served me well through the years since,” Beaudry said. “Looking back, I was surprised to receive the honour of being named Miss Kelowna, because I wasn’t expecting it. I ran with an amazing group of young women, many who became lifelong friends and hugely successful in their own adult lives. It was a surprise, no question, to win but it was also an incredible privilege.” Betty Cleland, a volunteer with the Miss Kelowna Lady of the Lake pageant today, said its historical roots date back to the heyday of the Kelowna Regatta, when the Lady of the Lake title was bestowed upon the winner of a swimming competition. The swimming competition aspect began to evolve during the 1970s into the ambassador preparation program. Today, contestants begin meeting weekly in January and are exposed to a number of different life interests from self defense, Internet safety and interview skills to career preparation, basic automotive repairs and participate in community events.

“Being a candidate is actually a sixmonth commitment that all the contestants make to the program, being exposed to an array of topics designed to give them a well-rounded approach to life as an adult,” Cleland said. Along with the mentoring and life skills learning opportunities, another important aspect of the pageant is public speaking— learning how to write and present a speech with confidence. It also prepares the eventual winner and first runner-up for the one-year commitment to be an ambassador for our city, to be called upon to attend up to 100 public events over the course of their time as the reigning royalty. Cleland has seen the benefits of the program first-hand as her daughter Breanne was named Miss Kelowna Lady of the Lake in 2010. Today, Breanne is working as a consultant for the Global Aid Network developing clinics in Third World countries to empower young poverty-stricken women with the skills to look after their newborn children. “Next to city council, our Miss Kelowna ambassadors attend more city events than anyone else,” Cleland said. “They get to know a lot of people, meet a lot of different people, and it helps them bridge some gaps and make some helpful connections for their future lives. “ Beaudry, who was a teacher and principal in the Central Okanagan School District

before moving into the administrative of public education, says being a contestant opens up doors for learning about leadership, the importance of giving back to your community, and learning how to be an effective public speaker and to speak before diverse groups of people. Sousa says she knew little about the pageant when she signed a contract to participate as a representative of the Kelowna Lions Club, of which her dad Rev. Albert Baldeo was a member. “There was a sense of commitment and responsibility that went along with signing that contract that you had to stick to,” said Sousa, who graduated with a bachelor of education degree from Simon Fraser University and subsequently obtained her master’s degree. Today, Sousa is a student counsellor at the alternative school in Kelowna. “Expectations were very high in terms of that commitment but that’s OK, I find that if you raise the level of expectation for teenagers, they will strive to meet that commitment.” This year, her daughter is one of the nine girls taking part in the Miss Kelowna Lady of the Lake pageant. “To me, it is about being part of a group learning together, learning about the importance of giving back to your community, about promoting Kelowna and how grateful we all are to be able to live here,” she added.

They said it…

“Next to city council, our Miss Kelowna ambassadors attend more city events than anyone else.”

—Betty Cleland, pageant organizing volunteer

Calle Mirkowsky

Audry Tang OWNER / OPERATOR

Exciting, Powerful, Sexy and Fun Our vehicles can be an extension of our identities and personality. Owner / Operator of Kelowna’s Four Function Autosport, Calle Mirkowsky has built a vibrant business catering to the automotive enthusiast’s desire for individuality and self expression. Established in February 2010, the business has grown from a young woman’s dream into a respected name in the automotive performance industry. The shop provides performance upgrades and general repair by certified mechanics, dyno tuning, custom fabrication along with retail sales of parts & accessories. If you are looking for a specialist shop to perform custom upgrades to your car, or just an honest place you can trust to fix your brakes, Calle and her staff would love to help you out.

Audry Tang is excited to be the new owner of Blinds by Design Nine. Her knowledge and background in architecture and interior design will help anyone struggling with any design and decorating challenges. Audry has expanded the product line to include many giftware items, such as hand-painted porcelain pieces, jewellery boxes and silk or velvet brocaded cushions for your home. Blinds by Design Nine is a Hunter Douglas Showcase Dealer, and carries the exclusive Alustra Collection. Our interior decorator, Catherine Kendall has over 20 years’ experience in the window covering business and her professional consultation is invaluable. She will help you receive the best value and will come with Hunter Douglas samples to your home or office from Peachland to Lake Country. When all selections have been made, our professional installers with over 30 years’ experience will complete the work. Linda Denne will also help with any questions you may have regarding paint or blinds. A large selection of Hunter Douglas parts are available for a “smile”. We are also your Color Your World store, and sell Dulux and ICI paints.

Kelowna BC • www.fourfunction.ca • 778.753.5691 www.blindsbydesignline.com

#15-1515 Westgate Rd, West Kelowna (Hwy 97S + Ross Rd) | 250-769-2878 | 250-470-7791

A28 5 Women in Business 2016

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Planning your entrepreneurial dream venture I want to share some insight into the importance of effectively planning for that exciting adventure in your life—starting your first entrepreneurial journey. Guess what? You get to be in charge of your own destiny. Every day is different with new opportunities to explore. But to begin that exciting journey, there are some key points that you need to consider and act upon. Consider some of these points in terms of what they mean to you and how they can help turn your business dream into an entrepreneurial reality. First, I want you to step back and identify just exactly how passionate you are about that new venture idea. For example, a photographer may be passionate about colour, light and capturing moments on film. An entire day with camera in hand does not seem like work at all. Instead, for that photographer it feels life fulfilling. It is this passion that will get that photographer up

Entrepreneurial Spirit JOEL YOUNG at 5 a.m. or give them the energy to work late and on weekends. I believe in the theory that to find success in a new entrepreneurial venture, you must work longer and harder, what I call the 40plus formula—working 40 hours per week for survival and everything over 40 hours is toward your success. Can you handle that theory? Simply put, if you have chosen to move forward with a business idea that ignites that kind of passion and commitment, than you have passed that first step. Another important question that aspiring entrepreneurs, even existing entrepreneurs, should ask themselves early in the venture planning process when to develop a business plan. While an entrepreneur may be challenged for a time while the venture itself

is being developed, there are a number of reasons to not ignore assembling a business plan. First, a thoroughly prepared business plan may provide the necessary direction by encouraging the entrepreneur to evaluate where they may wish to take their newfound venture and define what they want to get out of its implementation. Second, a business plan provides a structure, a roadmap as I like to call it, to an entrepreneur’s thinking process, establishing the important determinants for their entrepreneurial success. Third, it may help them think about the future; for instance, a business plan can assist in developing a response to any competition they may be facing in their apparent marketplace. Finally, and an aspect that to me is critically important, a business plan will aid the communication of the essentials of the entrepreneurial venture not only to capital investors but also to existing employees (if any), potential

employees, suppliers and clients. Let’s face it, a carefully crafted business plan can be used to elicit the reactions and recommendations of others to aid and inspire you to greatness along the path for your entrepreneurial dream machine. Take advantage of that aid power. So, let’s agree that authoring your new venture creation business plan is one of the most important things you will do in the entrepreneurial world. Some downgrade its importance at the outset of a new business start-up—I have met and befriended those of a millionaire status who did not originate their entrepreneurial journey with a business plan and achieved phenomenal success. But still, they do possess one today to maintain, enhance and teach others that success is geared to proper effective planning. The editors of Profit magazine sometime ago commented in favour of business planning with this comment: “You won’t get everything right the first time around, but the very

act of planning—knowing your products and services and analyzing your markets —will help you anticipate problems and opportunities and see you through the rough times that may lie ahead. “ There is unquestionably, still to this very day, a strong assertion within the world of entrepreneurship and small business that business planning is both a worthwhile activity and important part of fundamental new venture creation and effective management in increasing the aim of profitability. While writing the business plan, you may uncover new information about your potential customers that may lead to a new product or service. This occurrence is not uncommon. You will also learn very important information about the apparent trends in your industry area. A Google search on “Business Plan“ templates may give you a result of 1,290,000 options. If this seems overwhelming, then attending a workshop may be a better option.

Consider the resources available through organizations such as Community Futures, Women’s Enterprise Centre, Business Development Bank and the Okanagan Valley Entrepreneurs Society (OVeSociety.org). As well, most chartered banks have documented information to assist you as well as local chambers of commerce and the Central Okanagan Economic Development Commission office located in the regional district headquarters on KLO Road in Kelowna. So let’s get to it, budding Okanagan entrepreneurs. Banks, investors, customers and your family, will love you to pieces when you can present a business plan that sets a pathway for you entrepreneurial spirit to follow. Best of luck on your new venture. Joel Young is an entrepreneurship coach, educator and consultant and the founder of Okanagan Valley Entrepreneurs Society. eagleyoung@shaw.ca joel@ovesociety.org

They said it…

“I do know one thing about me: I don’t measure myself by others’ expectations or let others define my worth.” —US Supreme Court Justice Sonia Sotomayor

Kathy Wiebe

Maxine DeHart Maxine DeHart is a Kelowna City Councillor. She was originally elected

Rosebuds is a lovely, large designer consignment boutique located on Kirschner Road in in 2011 and was re-elected in 2014 for a further four year term. As result Kelowna that has been serving the Kelowna area for the past 27 years. Rosebuds carries of this, she has been appointed as a Director on the Central Okanagan about 30% new at any given time, and prices are often discounted up to 75% off regular retail. Regional District Board and is the City appointee on the Board of the Downtown Kelowna Association. Maxine will also Chair the City of Many that come in say Rosebuds has the look and feel of a Los Angeles Boutique. Kathy laughs and replies that is the exact look and feel we are moving towards. We believe every Kelowna’s Civic and Community Awards Committee. She is an alternate woman can afford to look beautiful. Everything from prom and party dresses, to Lululemon appointee on the Kelowna Chamber of Commerce Board. workout wear and most everything in between. Now carrying upscale men’s clothing as well. Maxine is the Director of Sales and Marketing at the Ramada Hotel and We specialize in higher end labels but at lower end prices. Conference Centre, where she has been employed for 30 years. We have many regular shoppers that call us their “retail therapy” but we always have room for lots more new friends. In these troubled times consignment shopping can be a day full She of funis also celebrating her 19th year with the Kelowna Capital News this spring, writing the popular and adventure. You never know what you are going to find so fill up your car with your friends and stop in and meet the friendly business column “Straight from DeHart”. staff at Rosebuds Designer Consignment Boutique. We are here to serve you.

She has received many awards, including the United Way Award of Distinction; Toastmasters

Kathy HAS NOW expanded Rosebuds to a full 3400 square feet to better serve you. Beautiful and bright to say the least.. International Communications and Leadership Award; YM/YWCA Woman of Distinction Award Kathy isn’t saying a lot about her future plans but you can bet it is going to be exciting. Lots of new things on the horizon. for Community Leadership and Enhancement; Commemorative Medal - Golden Jubilee of Her

Majesty Queen Elizabeth II; Community Citizen of the Year; Kelowna Chamber of Commerce Private Shopping Parties. Cinderella Fund – helping women going back into the work force that need that one special Award and the Mayor’s Spirit of Kelowna Award. job interview outfit. We support several charities and can help you support yours if you and or your group want toPresident’s sell your items the money can be put into your favorite charity in your or your groups name. Maxine is the founder of the hugely successful Maxine DeHart, United Way - Ramada Hotel Follow us on Face book or our newsletter for event and sale information. Drive-Thru Breakfast which has raised thousands of dollars for the United Way over the past 18 years. She is currently serving on the National Board of the RCMP Foundation (Ottawa). 150-1855 KIRSCHNER RD | 250.861.1911 | WWW.ROSEBUDSCONSIGNMENT.COM OPEN MON-FRI 10-5:30 • SAT 10-5 • SUN 12-4 MAXDEHART@TELUS.NET

CAPITAL NEWS

Women in Business 2016 5A29

Women political leaders face unique challenges Kathy Michaels kmichaels@kelownacapndew.com

Being a woman in a leadership role comes with some unique challenges, which Peachland Mayor Cindy Fortin has come to know well during her relatively short time in office. “As a woman you have to make sure you are well read and on top of things, at the same time you have a nurturing role to play,” she said. l “You are held to a different standard (than your male counterparts) and I’ve seen things that would have never taken place with a man…when I speak to other women in these roles, they say the same thing.” It’s understandable. Being a woman in politics is still fairly uncommon. Women in Canada represent 16 per cent of mayors and 26 per cent of councillors, for an average of 24 per cent. In absolute terms, reports the Federation of Canadian Municipalities, of 24,113 elected officials, 5,826 are women. Based on current statistics, Canada would need 1,408 more women in elected office today to reach

the 30 per cent target that the UN says is the minimal percentage of women required for government to reflect women´s concerns.. That means increasing the number of women in municipal government by roughly 100 every year for the next 14 years. Until that happens, Fortin is happy to be a trail-blazer, of sorts, rolling with the expectations that are foisted upon her and perhaps, creating a few more for whoever follows in her footsteps. Fortin pointed out that she’s honoured to represent her community, and one day wants to be remembered for being the town’s best mayor—gender irrelevant. She’s trying to do that by being more hands on. “I don’t want to have my hands in every aspect of the administration but I want to be around,” she said. She’s also around for the residents, and every Thursday from 9 a.m. to 10 a.m. she can be found at the Blue Rooster on Beach Avenue, fielding questions from concerned citizens. “Sometimes I have three or four people, sometimes I have one person,” she said.

Cindy Fortin

“I’m open. These are the people who elected me and I want them to know I’m available.” Fortin is also passionate about the town she’s called home for 30 years, which will guide her as the city takes on some big changes. In recent months the province threw its support about the much discussed Highway 97 bypass issue, adding gravity to conversations held in the community for years. Fortin and her council are currently in support of the idea of bypassing the town, versus making the narrow section of highway fourlanes, but it’s not a steadfast viewpoint. A B.C. Ministry of Transportation study will determine out which plan is more viable, and once that’s complete Fortin will offer

They said it…

“As you enter positions of trust and power, dream a little before you —author Toni Morrison think ”

Cassandra Tompkins & (Manager) Catherine Newton It’s been 10 years since Cassandra Tompkins took over The Woman’s Place (TWP Fitness) and her team is loving their beautiful facility in the North Stewart Centre on Kirschner - so come on in and check it out! This purpose-built, full-service gym offers the best of what women love about fitness. With over 70 group classes each week, you can pick from Spin, Barre, Zumba, Pilates, Yoga, POUND, Step, HIIT... and so much more. TWP has a child-minding room for busy Moms while The Hangry Station smoothie bar is ready to serve. Small Group Training is for anyone looking to kick up their workout a notch, and the Personal Training team is happy to deliver that one-on-one shake up to your workout! Don’t forget Tiffani and Nicole from ‘On Top Esthetics’ Spa are upstairs to pamper you with everything from a brow wax to a Swedish massage. No contracts and no initiation fees make this gym the perfect choice for today’s busy lady stop by and say hello!

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her final opinion. The town is also looking at tripling its population if the New Monaco and Ponderosa developments come to fruition. That circumstance will change everything from taxation to services. Already the number of residents in the town has edged up past 5,000, which means that policing will soon be a cost burden they have to bear. And, like every other town and city in B.C., infrastructure is starting to age, which means more money will be spent getting conditions up to snuff.

One of the bigger financial challenges will likely be a new water treatment facility. Grants dollars are being pursued, but the great likelihood is that Peachland residents will have to grin and bear the cost of a water system upgrade. In the meantime, Fortin and her council are also working on ways to make Peachland more friendly to families with young children. “We are starting to get more things for grade school children and teenagers [to do],

and things for parents of toddlers,” she said. “I raised my kids in this community. I have a really good sense of what it’s like raising a family in Peachland and what we need and what we lack.” A water park, she said, may be a couple of years in the offing. But, time will tell. “It’s a good thing I love the job,” she said. “You go in with good intentions, but you soon learn there are limits based on regulations and budgets and you can’t please everyone.”

Brenda L. Fischer Brenda L Fischer is an Edward Jones Financial Advisor who has been helping clients meet their financial goals since 1986. Brenda brings extensive knowledge and depth of experience when preparing her clients financially for all life events. Working with clients, Brenda reviews their current financial situation, what stage of the life they are at and the time left to reach their financial goals. Next she develops a financial strategy tailored to a specific client’s need which may include: protection, investment and income generating strategies using insurance, mutual funds, equities, bonds and guaranteed investment certificates. Whether the client is saving for retirement, transitioning into retirement or living in retirement, Brenda takes great care to ensure their financial needs are met looking for ways to help maximize their savings including the transfer of the estate. Brenda looks forward to meeting with you at your earliest convenience for your free portfolio review. Please call or stop by anytime. Insurance and annuities are offered by Edward Jones Insurance Agency (except in Québec) In Québec, Insurance and annuities are offered by Edward Jones Insurance Agency (Québec) Inc. Edward Jones and its advisors are not estate planners and do not provide tax or legal advice. Review your specific situation with your tax advisor and/or legal professional for information regarding, or issues concerning, the tax implications of making a particular investment or taking any other action. Brenda L. Fischer, CFP www.edwardjones.com Member - Canadian Investor Protection Fund Financial Advisor 2690 Pandosy Street, Kelowna, BC Tel: (250) 712-0508 • Fax: 1-877-635-8240 brenda.fischer@edwardjones.com

Christine McIntyre Christine McIntyre has owned Fast Stamp since 2007. It’s your local go to business for all of your office and personal stamping supplies. They manufacture custom rubber and self-inking stamps, name tags, signage and embossing seals to suit your individual and business needs. If you require creative input, Christine has a background in art, graphic and commercial design and can assist you in creating anything from event invitations to personalized stamps. As the owner of Fast Stamp, she is committed to providing you with a quality product in the fastest time possible. The turn around time for most of her products is 2-3 days, with the option of same day or overnight rush service. Drop by and check out the many ways that Fast Stamp can enhance and increase your business! The possiblities are limited only by your imagination.

#3-991 Richter Street | 250-861-9121 faststamp@shaw.ca | www.faststamp.ca

A30 5 Women in Business 2016

CAPITAL NEWSC

Mentors help women adapt to typical all-male domain TRADES FROM A26 if a women stayed in the program,” said Darling. Some of those included child care if a woman had kids, transportation, finances and even health. As a result, the Gateway To The Building Trades course, which introduces students to seven different trades—electrician, plumbing, RV, welding, carpentry, automotive and autobody includes an entire lifestyle component aimed at supporting its students. And then there were the infrastructure issues at the college campus in Kelowna, where the majority of trades training is offered by the college. They included the fact that, because women

had not been in the trades program in the past, facilities such as female changing rooms and washrooms were not located near the trades workshops. The college is currently building a new trades training complex at its Kelowna campus on KLO Road. “When we started we were even giving some of the students gas cards to make sure they could afford to get to class every day,” remembers Darling with a smile. While those days are gone, the commitment to the students remains. Not only do the 16 women in each level 1 trades gateway program learn about, and are trained

Nancy Darling

to enter, the trade they have selected, the level of training is high, a result of the college working directly with industry to make sure what it is offering and how students learn are in line with what employers need. And the program has proven successful. Darling said when she drew up her plans in 2009, she expected about 35 per cent of program graduates

would finish the program and go on to get jobs in the industry. But the first year proved far more successful than she could have imagined and the rate grew to where it is now over 90 per cent, with virtually all graduates of the program finding jobs in their chosen trade after their schooling. In turn, many are then sponsored by their employers to enter apprenticeship programs and come back to take further courses at the college which, combined with their on-the-job training, helps them attain their industrial tickets. Using mentors, both during their time at OC and for the first year after they leave and enter the

workforce, helps the women fit in to what has traditionally been an allmale domain. Darling credits Workers’ Compensation Board health and safety regulation changes over the years with making job sites more egalitarian, making health and safety the priority over brawn. She said in general women who have been through the college’s trades training program fit in well in the workplace and are accepted by their male colleagues. Despite the ongoing success, funding for the program has to be reapplied for each year. But, as the program has continued to exceed the expectations of both the

province and the federal government each year, getting the money has not proved too difficult. Now other schools are looking at what Okanagan College is doing and modelling their programs aimed at encouraging women to enter the trades on what is being done here. As for Darling, she is a single mom with grown children who put herself through school without scholarships. She has experienced and seen the barriers to education for some women. The goal remains the same for her as it was when she started the Women In Trades program at Okanagan College, to get women into the program and on into the workforce.

Retirement savings plans that offer tax breaks require planning

The world of investments and RRSPs and TFSAs can be confusing. And with the Feb. 29 deadline fast approaching, no matter your age; it is good to have a plan. The Registered Retirement Savings Plan deadline coincides with tax season, so it is important to make arrangements and speak with a financial account executive ahead of time. According to Ralph Plante and Bill Ambrock, local financial services account executives with Western Financial Group, an important part of planning ahead for the deadline is to work with a trusted advisor to

better understand each product. “There are many options available to people when it comes to savings and investing but many people don’t understand the specific purpose and rules of each product,” said Plante. Most advisors will tell you the best approach is to contribute as much as you can to both an RRSP and TFSA but, knowing the differences can help decide which one could be better for your particular situation. Differences between RRSPs and TFSAs For an RRSP, you need an earned income to contribute but your contributions are

tax deductible. However, with an RRSP, you cannot make tax-free withdrawals and there is an age limit for making contributions as the RRSP is intended to be a retirement savings investment. With a TFSA, you don’t need an earned income to contribute, you can make taxfree withdrawals, and there is no age limit to contribute, however your contributions are not tax-deductible. When looking at RRSPs vs. TFSAs here are some important questions to ask: • How much money am I looking to contribute each year? • What is my age at the time of

Patricia Rambold, RMT Patricia Rambold has been a Registered Massage Therapist for over 15 years and founded Hands-On Healing in 2001. Pat takes pride in her work, offering an evidence based results-oriented wellness practice, focusing on a whole body approach to treatment. As part of her on-going commitment to health and wellness, Pat is continuously upgrading her skills and knowledge, including a series on integrated fascial therapies combining craniosacral, visceral and osteopathic techniques. Pat is passionate about bringing change to the body, helping it heal and assisting clients in reaching their goals; Becoming pain-free, managing chronic pain, preventing disease and injuries, and managing stress and anxieties in life through massage therapy. You can find Pat’s Hands-On Healing practice at Thiel Chiropractic on Enterprise Way in Kelowna. Treatments are by appointment only, call today 250-763-9355.

contribution? • Will I need to access that money or will it be sitting there until I retire? • Do I need to do any short term tax planning? • What are my financial plans in the coming years and how much will I be earning? • Should I contribute to the TFSA and RRSP simultaneously? All of these questions can affect the type of investment vehicle that is right for you and can be used as a guide for the conversation to have with your financial services account executive.

Darlene Pappas Darlene Pappas, co-owner of 1st Class Auto Glass & Upholstery Ltd. in West Kelowna has been in the automotive glass industry for over 17 years. She is an expert at finding those hard-to-find parts and doesn’t stop until all avenues have been travelled. Her main focus besides your vehicle is customer service. Their business model is old school: customer value and service are top priority. 1st Class Auto Glass is ‘Glass Express’ so you do not have to go to ICBC: everything is done right from their office. They also service all private insurance companies. They carry mainly OEM equivalent automotive glass - not off-shore. The offer FREE PICK UP AND DELIVERY of vehicles from home or work, as well as early and late hours. Darlene’s husband Dean also does automotive and marine upholstery and was trained many years ago by the best-of-the-best. Convertible tops are his specialty and he can re-do or make from scratch a new boat top if you need one. No matter what you need when it comes to your vehicle give Darlene and Dean a call!

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CAPITAL NEWS

Women in Business 2016 5A31

Three must-haves for entrepreneurs Vulnerability, Authenticity and Love Mary Deelsynder

women tell.

Contributor

It takes a lot of characteristics to run a business. Ambition, intelligence and tenacity are just a few. It also takes love. It takes love for your vision, your work and yourself. Love is the thing that burns inside you when people tell you that you should give up on your idea. It’s the reason you get out of bed in the morning, ready to kick butt at your own business. Love is also the grace you grant yourself when you make a big mistake. Love can take many forms, like showing vulnerability by putting yourself out there, trusting in a process to allow something to unfold and being authentic with the people you encounter everyday. It can seem uncomfortable to talk about these things in a business article, but the truth is—that’s where all the magic happens. I had the opportunity recently to speak with four entrepreneurs about love and business. The women that I spoke with expressed a lot of love for the work they do. They were honest with me about that—and it was very inspiring. I’m certain you will share similarities to the stories that these

*** Shantell Martin is a visual artist based in New York and California. She made a business out of her art six years ago, because she wanted to be in control of her creations. When she moved to New York City, she quickly faced the possibility that being a working artist may not happen. She was challenged by the art business model and found that it wasn’t set up to work in the artist’s favour. So, like a true entrepreneur, she created her own business model and took galleries out of the equation. I was most compelled by two things that Shantell talked about with me. When I asked her how she discovered her style, she said that she didn’t really discover it. She just kept drawing over and over—and her style unfolded in front of her. She trusted the process—the guide to what was already inside of her. That’s a lesson that you won’t learn in business school. We all have what we need inside of us —we just need to be brave and patient in order to let it be free. The second takeaway from our conversation was the idea that mindset can change everything. Being an artist is not an easy career choice. It can be a long road of rejection, self-doubt and financial challenges. While Shantell was in the

Deborah Stewart CE, CPE, CLT

middle of a struggle, a friend asked her: “Has it occurred to you that you don’t need to struggle?” That simple question shifted things for Shantell, because she started to imagine what life would be like if she was a successful artist. It set her on a path of success that she continues to enjoy today. *** Jahan Mantin and Boyuan Gao, of Project Inkblot, exhibit the kind of authenticity that make you want to be their best friend. “We want to feel like we belong” is what inspired the start of Project Inkblot. They think that it’s important for women and communities of colour to tell their own stories in their own authentic voices. Their company creates crosscultural campaigns, develops experiential workshops and mission-based cultural programming just to name a few of their services. They do this work so they can ensure that under-served communities have a seat at the table. They’ve had early success in their business. It’s easy to understand why when you speak to them in person. They are unwavering and laser-focused on their mission. Their authenticity translates to everything they do, even the tough business challenges. They shared a story with me about being too eager to work on a new project and entered into an

agreement with the client without doing their due diligence. As the project moved along, they found themselves miserable, because things weren’t going the way they should. They took responsibility for their role in the matter and instead of being miserable anymore, saw the situation for what it was— an opportunity for a deeper connection to the work and their client. They decided to be honest and express their concerns with their client. They were coming from a place of shared commitment for the success of the campaign, so they had the right approach. The conversation wasn’t easy, but it was necessary. Once they spoke candidly with their client, the project went smoothly and turned out to be one of their biggest success stories. Sometimes we need to remember to have compassion for people, even our clients. Sitting down face to face with someone and respectfully communicating with them can solve a lot of problems. Slow down and do this, it will impact your business and your life. *** Lynne McDaniel owns An Orange Moon, a vintage interior furnishings and design centre. She sells mid-century modern designs, so people have beautiful pieces in their homes to eat dinner together or cuddle on the couch and watch TV.

Elfi Eades

765 Rose Avenue (1 1/2 blocks from KGH) www.CustomLaserHairRemoval.com Open Mon- Sat | 250-861-1141

Mary Deelsnyder is the founder of the Dee Design Company.

Santa Fe Furniture

RT, CLT

Owned and operated by Deborah Stewart, Custom Laser Hair Removal specializes exclusively in permanent hair removal using LightSheer Diode XC and EC laser technology and electrolysis. We are your one stop for permanent hair removal in the Valley, providing the best possible results to both men and women of all ethnic backgrounds. The results are here! Deborah obtained her credentials as Certified Esthetician and Certified Professional Electrologist in 1990 and expanded her permanent hair removal credentials in 2004 when she obtained designation as Certified Laser Technician. She has been providing permanent laser hair removal and electrolysis in Kelowna since 2004 and in March 2008 opened Custom Laser Hair Removal, providing clients with successful, expert, professional treatments. Her extensive skin care background compliments and enhances the safety and efficacy of both laser hair removal and electrolysis treatments for unsurpassed results time and time again. Colleague and fellow Certified Laser Technician Elfi Eades RT, has over 16 years experience in the laser hair removal industry with 25 years in the health care field. Combined with Deborah Stewart, the clinic brings attention to detail in a relaxed, friendly, confidential and warm atmosphere. The clinic offers custom requests to ensure that your needs are met to the highest standard at each visit. Deborah and Elfi aspire to continue to respond to increased demand for permanent hair removal for both men and women of all ethnic backgrounds. Come see us in our location in the heart of the medical community; 1 1/2 blocks from KGH. CLHR: We are permanent hair removal.

Lynne grew up in an entrepreneurial family and has that unique combination of business savvy and creativity. She learned a lot about design while growing up, because her mother was a graduate of Vogue College of Design in Chicago. Weekends were spent going to design shows, art museums and the flea market so her dad could hunt for vintage tools. Lynne was bitten by the design bug early and started collecting vintage items at a very young age. She’s turned her love of design into a thriving furniture business and feels like she has created a fairytale life. She also believes that anyone can have the life they want. You just have to make that choice, work hard and keep moving forward. Success is a mindset, and it’s her genuine wish that everyone could understand that. *** After speaking with these four impressive entrepreneurs, I learned that we all go through similar challenges as business owners and as women. The special thing about women though, is our ability to put ourselves out there as only women can. With that comes great power and responsibility, so trust the process, be authentic and always lead with love.

a, Ellen Sandy, Mon

It has been 6 years since Mona Mueller opened Santa Fe Furniture and Home Decor in Kelowna. The 6200 square foot store is filled with unique solid wood furniture, home accessories and much more.

Mona travels and hand selects all the best that Mexico has to offer. The store is filled with Rustic, Mexican, Southwest and Cottage furniture and decor. People with every decorating style can find a unique treasure here. Mona, Sandy and Ellen, invite you to stop in to see the great selection of solid wood furniture, talavera, iron art, yard art, fountains, wall art, and a huge selection of indoor and outdoor pottery. In the Spring of 2015, Santa Fe Furniture moved to its new and much larger location next to Visions in the Kelowna Crossing Centre. In addition to their current product line, Santa Fe Furniture expanded its patio line by adding all weather rattan & teak patio furniture with only top of the line Outdoor Sunbrella Fabric cushions.

160-2463 Highway 97N | 778-478-0676 Open Mon. - Sat. 10:00-6:00pm; Sun. 11:00-4:00pm www.santafefurniture.ca

A32 5 Women in Business 2016

CAPITAL NEWSC

Good-old-boy network not good for business Kimberly Weisul Contributor

We got yet more data this month that shows that adding more women to your management team will improve your financial results. The question now is how many studies like this one we’re going to need before homogeneous management teams get serious about improving the health of their businesses. The most recent study, from the Peterson Institute

for International Economics, found that the presence of more women in high levels of corporate leadership is associated with higher levels of profitability at their firms. The next most influential variable was the proportion of female board members. The presence of a female CEO appeared not to matter much. “This pattern underscores the importance of creating a pipeline of female managers,” says the study. According to this research, a profitable

company in which 30 per cent of the top executives are women would expect to be about 15 per cent more profitable than one in which the C suite is all male. Unprofitable companies gain even more. A study by not-forprofit Catalyst found that companies with the highest representation of women on their senior management teams had a 35 per cent higher return on investment and a 34 per cent higher total return to shareholders than those with the

least women in senior management. A study by Credit Suisse also found a link between female management and financial success. An academic study back in 2003 found a positive relationship between the diversity of a company’s board and its financial performance. A Catalyst study of boards reached a similar conclusion. In the world of startups, the research is equally convincing: First Round Capital

Make the best use of your weekend time Weekends have always been our time to relax, wind down, and be with loved ones. Yet many never even consider that these precious days of respite could be spent productively—even while having fun. Below are ways very successful people spend their weekends so that you can incorporate them into your own. 1. Keep active Vogue’s Anna Wintour plays tennis for one hour every day without fail. One of India’s richest billionaires runs marathons in his off time. People who are incredibly successful understand the importance of the body in relation to the mind. The health of the one simply cannot be maintained without upkeeping the other. So move a little this weekend. At worst, you’ll burn off Friday night’s dinner.

2. Practice JOMO, not FOMO Randi Zuckerberg, founder and CEO of Facebook Media—and conveniently, Mark Zuckerberg’s sister—has preached the benefits of practicing JOMO: The Joy of Missing Out. Checking Facebook over the weekend often gives us FOMO: Fear of Missing Out. Instead of feeling left out, JOMO suggests that we should be happy with everything we do, right where we are. 3. Reflect back Use the small amount of free time we get on the weekends to look back on the hectic week. Bill Gates once said, “It’s fine to celebrate success, but it is more important to heed the lessons of failure.” If we take the time to think back on our past actions, we’ll be able to learn from our mistakes— and not make the same ones again.

4. Prepare yourself for the coming week Jack Dorsey, Twitter co-founder, always takes his Sundays to do “reflections, feedback, strategy, and getting ready for the rest of the week.” Much like Gates, Dorsey looks back on past actions in order to plan for the future. He makes sure to think about what he wants to get done and how to make the week run better than his last. Perhaps we all could benefit from planning our weeks in advance. 5. Prioritize things that matter With a hectic work schedule, it’s easy to lose track of the things that hold emotional value for us. Our families, hobbies, and passions—these bring us deep emotional warmth that can’t be found in our work. On the weekends, while we have the time, we should make sure family members know just how much we care.

Meagan Hughes When I took over Cottage Quilting 3 years ago, I had no idea the impact the store, customers and community would have on me. It has truly been a blessing being a part of the community and showing the strength of women in business. Cottage Quilting is staffed by an amazing female staff, Briana Long, Dianna Kinnunen and Kelli Warkentin. We also have great teachers who work so hard to bring fun and exciting projects for sewers of all levels, skills and interests. We have become a meeting place; a hang-out for women of all ages. We recently won the Rising Star award through the Kelowna Chamber of Commerce. We are so proud to be recognized for providing wonderful customer service to our Brother and Bernina Machine customers, our Sewing and Quilting customers and many students who frequent the store. Without our customers we wouldn’t be here!

110-2000 Spall Rd 250.860.1120

We are continuing to focus on our community work. This year we are proudly supporting HealthInspire Kelowna with our fundraising efforts. We are hosting an auction in April where anyone can come to our event, purchase a variety of items from wall hangings to quilts. The proceeds will stay in our community 100%. Make sure to check out Honor Thy Loved Ones on our website to see how you can contribute. Join our newsletter, like us on facebook, twitter or pinterest. www.cottagequiltingonlinecom

studied 300 of its investments across about 600 companies, and found that the companies that included at least one woman founder performed 63 per cent better, as measured by increases in valuation, than those founded by all-male teams. The Ewing Marion Kauffman Foundation showed that womenled private technology companies have a 35 per cent higher return on investment than maleled ones. When they get venture money, these women-led companies generate revenue that is 12 per cent higher than that of comparable male-run tech companies. A study by Illuminate Ventures demonstrated that women use capital more efficiently than men. What’s different about the Peterson Institute study is its scale and scope. It surveyed 21,980 firms across 91 countries. Nearly 60 per cent of these companies had an all-male board of directors. Just over half had no women in the very highest management ranks (the socalled C suite) and less than five percent had a female CEO. At about a third of the firms studied, or 7,859, both the board of directors

and the highest executive ranks were less than five percent female. Exactly 11 companies had all-female boards and an all-female slate of senior executives. As with other studies about gender diversity, it’s hard to know if better financial results proceeded from women being in positions of power or from diversity in general. It could be that the same results could be obtained by having a leadership L team that was diverse a in other ways—maybe economic background, race or ethnicity, education, or geography. It would also be interesting to take a closer look at companies that are overwhelmingly run by women. Unfortunately, among y o the 21,980 companies studied by the Peterson C Institute, these are few and far between. Only 13 w have a board of directors s t that is more than 80 per cent women and senior management that is more m than 80 per cent women. So whatever we would t learn from them wouldn’t f be statistically significant. i u One thing that is b becoming increasingly obvious, though, is that the good-old-boy network, c for all its convenience, isn’t H actually good for business. w a e

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CAPITAL NEWS

Women in Business 2016 5A33

LIFE-CHANGING DEBT SOLUTIONS

CONTRIBUTED

Lesley Lawrence is the Business Development Bank of Canada senior vice-president and champion of women entrepreneurs for the North and British Columbia.

Seven mistakes to avoid when borrowing money

Getting a business loan can be the fuel your business needs to reach the next level of success. The Business Development Bank of Canada (BDC) loans money to thousands of women entrepreneurs for growth projects such as buying equipment, real estate and technology. The BDC reports that many entrepreneurs making these common mistakes. 1. Borrowing too late—You may be tempted to finance your expansion projects from your cash flow. But paying for investments with your own money can put undue financial pressure on your growing business. 2. Borrowing too little—You’re right to be careful about how much debt you take on. However, low-balling how much a project will cost you can leave your business facing a serious cash crunch when unexpected expenses crop up. 3. Focusing too much on the interest rate—The interest rate on your business loan is important, but it’s far from the whole story. What loan term is the lender willing to offer? What percentage of the cost of your asset is your lender willing to finance? What is the lender’s flexibility on repayments? What guarantees are being asked from you in the case of default? 4. Paying back your loan too fast— Many business owners want to pay back their loans as quickly as possible. Again, it’s important to reduce debt, but doing so too quickly can cost your business. That’s because you may leave yourself short of cash. Or the extra money you’re devoting to debt reduction might be better spent on profitable growth projects. 5. Failing to keep your financial house in order—Messy financial records can leave you in the dark about how your business is performing until it’s too late to take corrective action. It can also make

“Together we will find a solution that works.”

it difficult to approach a banker for a business loan because not only do you lack documentation, but you’ve also shown a lack of managerial acumen. 6. Making a weak pitch to your banker— Too many entrepreneurs are unable to clearly explain their company’s business plan, past performance, competitive advantages and proposed project. The result is a polite “no, thanks.” 7. Depending on just one lender— Having a relationship with just one financial institution can limit your options, especially if your business hits a bump in the road. Just as you would diversify your suppliers or customer base, or your own personal investments, you want to diversify your lending relationships. BDC has a renewed focus on supporting women-owned businesses. Our research shows women entrepreneurs have the same growth aspirations as their male counterparts. However, it also shows women are more likely to own smaller, slower growing businesses than maleowned companies. “Women entrepreneurs represent an enormous economic force in Canada. We are excited to do our part to empower, celebrate and support them,” said Lesley Lawrence, BDC’s national champion for women entrepreneurs and senior vicepresident, financing and consulting, British Columbia and the North. BDC has committed to increase its term lending to majority women-owned businesses to at least $700 million over the next three years. BDC estimates this will result in an additional 300 to 400 loans being made available to women-owned businesses. The bank’s objective is not only to increase the number of loans to womenowned businesses, but also to help them grow in size and scale. See bdc.ca for more information.

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What are you looking for in a Real Estate Professional? We strive to bring you value through personalized service.

haron is passionate about Real Estate and about the value she brings to the table, not only in years of experience, but as a Certified Negotiating Expert, an Accredited Staging Professional and a Relocation Expert. As a long time RE/MAX agent and REALTOR®, Sharon has received many rave reviews and many outstanding awards. The most exciting award, the most fulfilling moment, is the Thank You and Happy Smile from her client!

personal • passionate • proven Re a l E s t a t e C o n s u l t a n t • s h a r o n b l a c k @ r e m a x . n e t w w w. s h a r o n b l a c k . c a • 2 5 0 . 8 7 8 . 5 5 3 3 100-1533 Harvey Avenue, Kelowna, BC, V1Y 6G1 • Each office is independently owned and operated

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Supporting Okanagan women entrepreneurs with BUSINESS LOANS UP TO $150K

Realtor climbs to new heights in Africa Barry Gerding

to help you start, scale or buy a business

bgerding@kelownacapnews.com

FREE BUSINESS ADVISORY SERVICES

Personal motivation is always a key tool for any Central Okanagan real estate agent seeking success. Now Anita Clegg, with ReMax in West Kelowna, is turning that motivation in a different direction, both to help raise funds for a past client’s efforts to build an orphanage in Kenya and to climb Mt. Kilimanjaro. At the age of 61, the West Kelowna resident will be making her first trip to Africa. While she admits her mom has reservations about her adventure, Clegg is excited about the challenge of climbing the highest standalone mountain in the world and helping support her friends’ efforts to build up the orphanage. “I’m not some 20 year old doing this on her own, I’m 61, so it’s been kind of challenging and crazy getting ready for this, but that’s all OK,” she said. The idea for Clegg’s African adventure started with a client, a couple with two teenaged daughters, who wanted to make a change in their family’s life. “They wanted to take a couple of years sabbatical, the husband is an RCMP officer in Kelowna and his wife is originally from Kenya, and do something for her native country,” Clegg said. “They are all there now and they’re doing what they set out to do. I have kept in touch with them since they left and donated to help their cause. “I wanted to do something to help them and I thought traveling there would be an adventure for myself as well.” The donation fundraising aspect is being

for entrepreneurs in all stages of business

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Supported by: Western Economic Diversification Canada

Laurie Bruce Laurie decided to start Bloom In-Home Wig Service after her own experiences when shopping for wigs throughout the Okanagan Valley. Finding that privacy and discretion was not available in most salons and wig stores, the idea was born to provide clients with a mobile service. Bloom is an In-Home Wig Service designed to ease the very emotional process of buying a wig for medical reasons. Bloom proudly provides a private and discreet alternative for those dealing with chemotherapy, radiation, alopecia, medication side effects, female pattern baldness and other hair loss related conditions. Laurie’s goal is for every client to look and feel their best during this extremely difficult time in their lives. My mission is to inspire a feeling of wellness by restoring a sense of beauty.

Bloom

In-Home Wig Service

www.bloomwigs.com | 250-488-9714

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Anita Clegg is a West Kelowna real estatew agent for ReMax.

Her talented team provides prompt, reliable, and consistent customer service to our tenants 24/7, providing the highest quality of service in coordinating the operational and service requirements for our tenants and each property. Argus Properties is a full service real estate company and leader in the Okanagan’s development industry, known for distinctive innovation and unsurpassed quality. With over 40 years in business, we have the in-house expertise to provide exceptional service in the areas of leasing, project management, property management, and construction.

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done through the GoFundMe website, which so far has brought in $6,800, much of that support from her co-workers and e associates in the real estate industry. The Mount Kilimanjaro ascent required c Clegg to hook up with a fitness trainer last a fall to create an exercise and weight trainingE p program, along with hiking three days a i week. “It’s a very doable touristy thing to do there,” Clegg said of ascending the famous b r mountain. “There are six different route F options to get to the top.

Dawn moved to Kelowna, BC to join Argus Properties in December 2013, to lead the property management, maintenance and lease administration departments. With almost three decades of extensive experience in all aspects of property management, building operations and management of commercial (industrial and office), residential, retail, and business park properties, Dawn’s solid knowledge has enabled her to deliver credible solutions to demanding situations.

Looking for space or expanding? Call Argus Properties, the Location Specialist.

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Supporting the individual and evolving business needs of our tenants is Dawn Surette’s specialty at Argus Properties; allowing our tenants to focus on the success of their business and letting us manage the rest.

Some of the national and international clients that currently lease with Argus Properties include FedEx, Alpine Aerotech, Tempest, Habitat for Humanity - Restore and SW Audio just to name a few.

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“I chose the less challenging route but it’s a big longer of a hike so it takes an extra day compared to the others. But it has the highest success rate and I’m not doing this to fail.” Clegg carried out the climb from Feb. 9 to 14, accompanied by an entourage of three people—a guide, a porter and a cook—to help her complete the journey. “We’ll have to take an oxygen tank and I’ll need a sub-zero temperature sleeping bag for when it gets colder,” she said earlier this month prior to leaving for Africa. “The one thing you can’t really prepare for is the higher altitude and thin air. You can take altitude sickness pills, but that effects everyone differently. Some people get it and some people don’t.” Mt. Kilimanjaro rises to an elevation of 19,336 feet (5,895 metres), rising in isolation in the country of Tanzania from surrounding coastal scrub land. It is also one of the world’s most accessible high summits, a beacon for visitors from around the world. Many climbers reach the crater rim with little more than a walking stick, proper clothing and determination. The hike up the slopes is a virtual climatic world tour, from the tropics to Arctic winter

conditions. Even before you cross the mountain’s national park boundary at the 2,700 metre contour, the cultivated pathways give way to lush montane forest, inhabited by elusive elephant, leopard, buffalo, the endangered Abbot’s duiker and other small antelope and primates. Higher still lies the moorland zone, where a cover of giant heather is studded with otherworldly giant lobelias that resemble giant pineapples growing out of the ground. Above the 4,000-metre mark, a surreal alpine desert supports little life other than a few hard mosses and lichen, giving way finally to a winter wonderland of ice and snow at the peak. Clegg said she will spend six days in Nairobi visiting her friends’ orphanage prior to entering the world of Mt. Kilimanjaro, then another six days back in Nairobi at the end of her trek before returning home. She said her generosity is something that she and her real estate community cohorts take pride in as active participants for a variety of causes. “We make our living off the community…so the better you can support the community, the better it supports you,” Clegg said.

Forum on growing a business

Kelowna women entrepreneurs are invited to consider participating in the annual Forum for Women Entrepreneurs’ educational program which takes place in Vancouver. This year, the forum will be held April 6 to 8, but the registration deadline was Feb. 15. In 2015, the program hosted women from 26

communities across five provinces. And for the third year in a row, in 2016 there are grants available to participants, providing a subsidy for tuition, travel and accommodation, along with ongoing support from a mentor for a year. The forum gives women the opportunity to work on their business instead of in

it, said Lisa Niemetscheck, general manager. “The education we provide changes the framework for how they think about their business, how it can grow and how they can achieve their goals,” she said. For more information about the program, check out the website at www.fwe.ca.

Sherri Paiement

www.chbaokanagan.ca

216-1884 Spall Rd 250.861.3988

Sherri is the Executive Officer of the Canadian Home Builders Association of the Okanagan. This year Sherri organized the most successful Tommie Awards to date on January 30th, 2016 with just under 600 guests celebrating Building Excellence and a record number of entries. Throughout the year she works closely with the Residential Building and Development Industry along with Cities and municipalities, advocating on all three levels of government. “Sherri works with the CHBA Provincial and National Offices receiving the honor of Executive Officer of the Year for 2013. Sherri has been working hard with the CHBA National office on the 2016 National Conference at the Delta Grand on May 4-6th 2016 which will host 700 delegates of developers and builders from all over Canada. The vision and commitment of the Home Builder’s Association, is providing a strong and positive role for the housing industry and to support the business success of their members and provide professional, affordable, choice and quality for all Canadians. “I’m reminded everyday by our members; who work hard to build strong communities which is the backbone of the Okanagan and continues to move our City forward. They say home is where the heart is and our members put their heart into every home they build”.

We’re committed to helping you get ahead financially. Our knowledgeable and experienced team of Kelowna Branches are committed to providing value-added advice, excellent service and relevant financial solutions to help you become financially new and improved. Drop by and visit us today. We look forward to meeting you.

Kelowna Main Branch and Commercial Banking Centre 488 Bernard Ave

Marion Lahey LICENSED REALTOR® Marion has a long career in real estate, finance and marketing dating back to 1981, when she was first licensed in Ontario. Now operating as on-site REALTOR® at Holiday Park Resort just north of the Kelowna airport, Marion specializes in sales of resort RV sites, with or without units, and condos. She also markets single family residential homes, condos, town-homes and adult communities in the surrounding Okanagan Valley. Marion was recently honored with two prestigious Coldwell Banker awards for her success and achievements: The Ultimate Service® Sales Representative Award, a national award recognizing outstanding sales representatives who achieved a minimum 90% overall satisfaction rating based on surveys from Canadian home buyers and sellers. International President’s Premier Designation, normally achieved by teams of REALTORS®. This designation is rarely awarded to individuals and is a testimony to Marion’s hard work and dedication to her clientele. View Marion’s listings on www.4seasonhomes.com and drop in to the Holiday Park Resort Sales Centre to discuss your real estate needs in the resort or in the Okanagan Valley.

1-415 COMMONWEALTH RD | C: 250-300-3730 | O: 250-766-6811 MLAHEY@COLDWELLBANKER.CA | WWW.4SEASONHOMES.COM

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Glenmore Branch 108-1940 Kane Road Orchard Place Branch 101–1835 Dilworth Drive West Kelowna Branch 29-2475 Dobbin Road

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Angela & Florenda Empowering women to see their authentic beauty is a driving force for Esteem Lingerie! Come celebrate our 10th year in business with us!

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We strive for continuous improvement and are proud to be independently Certified Professional Bra Fitters. All of our fitters have achieved certification from Fabfit Academy, an international bra fit training and certification program established by Ali Cudby. We work with our customers and fit their body in quality products from a wide range of styles, sizes and price points. At Esteem Lingerie, we focus on fitting each individual’s unique body, ensuring the products fit you, not trying to make you fit a product. When you are considering your next intimate garment purchase, please be good to yourself and seek out the expertise of our certified professional fitters so you too can understand why....

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Natural microscopy practitioner Lorraine Andres points to a magnified picture of blood from a slide. Her training helps her pinpoint deficiencies in a person’s health. “Blood doesn’t lie,” she said.

Live blood analysis can help people and animals Kevin Parnell kparnell@kelownacapnews.com

Our mission at e.volve is to educate our patients on how their body works and to help them improve their health.

Registered Massage Therapy • Naturopathic Doctors Chiropractor • Shockwave Therapy • Acupuncture #evolveordissolve

For most of her life, Lake Country businesswoman Lorraine Andres has been working with horses and with people, helping animals overcome stress and helping people better understand their animals. Now the mother of four grown children is taking her career in a new direction, something that ultimately will still impact the health of both animals and people.

Andres is the owner of the Tranquille Rehabilitition Centre in Lake Country. She’s a certified coach who works with horses and with their owners to overcome difficulties. But over the past year, she been training in a relatively new field in Canada: Live blood analysis. And as of March, Andres will begin offering a unique and proactive approach to health for people and for animals with her new company, Tranquille

Technologies Inc. “Live blood analysis is a great and natural way to show people exactly what is going on inside of them, to show where the imbalances in their health are,” said Andres, who is being trained as a certified natural microscopy practitioner. “It just takes one drop of blood from the end of their finger and it goes on a microscopic slide. “It will show where the

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Jackie Edwards

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Come visit Kelowna’s leading team of Practioners! #1 – 1890 Ambrosi Road, Kelowna BC 250-860-0405 • www.evolvekelowna.com

Our boutique specializes in women’s fashion with, styles from Italy, Peru, and Canada. All beautiful quality in a unique and trendy store in the beautiful Pandosy Village amongst other lovely boutiques and restaurants. We are located in a quaint little house on West Avenue, decorated in a beachy theme, ‘boutique by the beach’ which includes a large selection of fashion, accessories and local designs, including a variety of sizes. What sets us apart from other boutiques is the one of a kind items that are new and fresh. We’ve recently had Jenn from Bliss Esthetics and spa services join us to add another dimension to your personal experience. We are committed to excellence in customer service and giving you an enjoyable shopping experience. We look forward to serving you and having our little boutique as your destination location.

West Avenue Boutique

482 West Avenue | 778-478-1544

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‘It’s an insight into your future’ STORY FROM A36 imbalances are in people’s lives. It’s an insight into your future. By being proactive you can avert serious health conditions.” Live blood analysis looks at live red blood cells along with a person’s immune system (white blood cells), the platelets that help your blood to clot (thrombocytes) and the plasma that they are suspended in. Many blood anomalies can be found using the system that remain unseen using traditional techniques. Andres is being trained through Live Blood London. She says the techniques of live blood analysis are not readily used in Canada but very common in Europe and other parts of the world, adding it’s a way for people to be proactive about their health as opposed to running to the doctor to find out what is ailing them. “There are things that people can do something about before going to the doctor,” she said. “ Typically we see a lack of

vitamin B12, or for various reasons there are toxicities in their blood. “If we’re starting to see a few indicators that there is something a little more serious, you can take the results to your doctor for further testing. “There are a lot of things that people can get the upper hand on and it’s preventative. I can give them some insight or direction with the ultimate goal being to get them healthy.” While Andres will soon begin her new business offering live blood analysis to people, her background in animal care has given her unique insight into animals and how the same technology that analyzes human blood can help diagnose problems in animals. She says she plans to offer the service for animals as well and relates a story of a young Maltese dog that lacked energy and had gone through several tests at the vet with no results. During blood analysis,

Andres’ testing showed the dog was low in live enzymes (probiotics) and they were able to give a supplement to the dog, who showed marked improvement the very next day. “Everybody is really dependent on their vet and they absolutely play a critical roll in the overall well-being of our animals but this is a measure a person can take instead of spending thousands of dollars on one test after another,” she said. “If I can pinpoint that there is something wrong and narrow it down to one problem, they can focus on that.” Andres will operate the service as a home-based business in Lake Country and also plans to have an office in Kelowna. She eventually plans to be mobile as well, traveling to seniors homes or, on request, to people who can’t get out. Andres will begin taking bookings in March for the new service. Find out more by emailing her at prohealth4u@gmail.com.

Margaret & Susan Wort My Mom, Margaret, started the business in 1976 because of her own personal need/desire for “support & comfort!” Her business grew slowly but steadily and in 1992 I joined her. We now boast 5 full time staff in Kelowna and a smaller store in Castlegar. Both stores offer a unique shopping experience! Our accountant raps my knuckles every year end for having too much inventory - but as a gentleman just said - as he saw how pleased his wife was with her purchase - “You can’t sell from an empty store!” 1385 Ellis St. | 250-763-1473

Sylvia Fleming, EPC I help empower my clients to make the right Financial Decisions for today and tomorrow. “One of the secrets in life is to make stepping stones – Jack Penn out of stumbling blocks”

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RBC Dominion Securities Inc.

Sandra Cramen, ba, Cfp Investment Advisor

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Workout option that helps meet weight loss pledge Laura Pelletier Contributor

Creating your own investment strategy can be daunting and stressful in today’s volatile markets. Professional guidance and expertise can help. I’ve had the privilege of providing wealth management services to clients for two decades. It gives me great joy to help families, business owners, professionals and retirees achieve their lifetime financial goals through my comprehensive approach that includes everything from investing to estate planning. As Canada’s leading wealth management firm, RBC Dominion Securities gives me access to virtually every type of investment, with top-ranked capital markets research and a wealth of support. With my experience and the resources of RBC on your side, your financial future is in good hands. I welcome the opportunity to speak to you about your own path towards financial success and achieving the goals that are important to you. Contact me at 250-712-2162 or sandra.cramen@rbc.com.

RBC Dominion Securities Inc.* and Royal Bank of Canada are separate corporate entities which are affiliated. *Member-Canadian Investor Protection Fund. RBC Dominion Securities Inc. is a member company of RBC Wealth Management, a business segment of Royal Bank of Canada. ®Registered trademarks of Royal Bank of Canada. Used under licence. ©RBC Dominion Securities Inc. 2016. All rights reserved. 16_90832_VIL_001

The number one resolution every year for most people is to “lose inches, and get fit.” This is the time of the year to make changes. We all start out with great intentions, then too often let our objectives slip away. I know I’m not the only one who has been there, done that, but why is it we seem to have this great goal for health and fitness, then lose it along the way? The problem for many people is it seems life gets in the way—lack of time, no energy, or motivation, depression and possibly a chronic condition which make it a little harder to have an effective workout. I discovered the whole body vibration equipment about seven years ago, and it certainly changed my life, and now I share my knowledge with others. For me, I lost 30 pounds, built muscle, saw fewer wrinkles, had more energy, better sleep, and a few more benefits, with no medications or other therapies needed. There are many studies on how whole body vibration helps with many

Laura Pelletier

issues, but let’s start with weight control and physical conditioning. As we know, people are getting larger and, combined with less exercise, you see more serious conditions arising from putting on extra weight and doing less movement. World body vibration is something that does not take a lot of effort or time, and you will see tangible results. The world body vibration method can be used by just about everyone at any age and, even with health conditions, there are a few exceptions. The same benefits can also be extended to children and even pets. How long do you have to exercise on world body vibration at a time? Believe it or not, only 10 minutes is equal to one hour of regular exercise,

and you can use the vibration equipment more than once a day. When you stand on the vibration equipment platform, it moves you from side to side, which in turn contracts the muscles in your body. You use about 80 to 90 per cent of your muscles with world body vibration, as opposed to regular exercise at 30 to 40 per cent. And as you are moving, you are burning calories, boosting your metabolism, increasing digestion, improving circulation and toning up. It’s easy on joints and reduces pain. As well, you are reducing cortisol and increasing HGH, many people see the benefits of their digestion system working better, the lymphatic system is detoxifying the body which increases your feel-good hormones. In combination with a healthier diet and exercise, it’s the best way to lose those dreaded pounds, get in shape , and feel better. Laura Pelletier is a certified natural health consultant. 778-754-7400 laura@kwikfit4u.com kwikfit4u.com

Office: 250.869.0101 Monday - Friday 8:30-5:00 Saturday 10:00-4:00 Sunday Closed Always open online! www.Century21Kelowna.com 251 Harvey Avenue, Kelowna BC V1Y6C2

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Each Office is Independently Owned and Operated

SMARTER BOLDER FASTER I am proud to be the managing broker for such a capable, productive group of women. As I watch them work with their clients, I am constantly wamazed at their ability to solve problems and negotiate challenging scenarios. They are tenacious, hard-working agents, always striving to provide the best possible service to their buyers and sellers. As a small office in the CENTURY 21 system of 400+ offices, we are proud that their efforts put us in the top 30 in Canada. If you have real estate needs, call one of our “Smarter, Bolder, Faster” REALTORS® today! PS. Our guys are pretty good, too :) Myrna Park Broker Owner

Aaron Moss

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Jes Christian

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