Business and Management Training Programme by Business and Management Training Centre

Business and Management Training Centre Helping to up-skill you and your workforce

Autumn 2011 â&#x20AC;&#x201C; Summer 2012

Contents 3

Why Choose Business and Management Training at Essex Business School?

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About us Up-skilling you and your workforce Assured of quality Exceptional venues and facilities In-house training Bespoke training Portfolio Networking event Facilitated away days

Tutors

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Human Resources 10 Introduction to Human

Resources Effective Appraisal Skills Interviewing Skills Line Managers Guide to HR Managing Conflict and Grievances 11 Performance Management Tools 10 10 11 11

The Positive Advantage 12 Introduction to “The Positive

Advantage” 12 The Positive Advantage

Personal Development 18 Effective Communication 18 Improving Effectiveness at

Work (using NLP) 19 Influencing Skills 19 Effective Presentation Skills 19 Time Management Skills

Project Management 20 Project Management

Overview 20 Introduction to Project Management 20 Mastering Project Management

Why Choose Business and Management Training at Essex Business School? About us The Business and Management Training Centre within Essex Business School at the University of Essex provides high quality training courses to individuals, businesses and organisations throughout the east of England from our campuses at Colchester and Southend.

Change Process Package

Colchester Campus Training Courses Business and Strategic Planning

7 7 7

Introduction to Business Planning Creating a Business Plan Creating a Business Strategy

Customer Service Excellence 8 8 8

Customer Service Management Customer Care to Customer Excellence Listening to your Customers

Finance 9 9 9

Finance for the Non-Financial Manager Introduction to Tendering Understanding Financial Statements

Management and Leadership Building Great Teams Coaching Skills for Managers Introduction to Leadership Introduction to Management Introduction to Team Leadership & Supervisory Skills 14 Managing People in Small Businesses 15 Managing Poor Performance 15 Management and Leadership 13 13 13 14 14

How to Apply Southend Campus Training Courses Marketing and Sales

23 Marketing and Sales Taster

Sessions

Management and Leadership 24 Introduction to Management 24 Making Good People Better 25

How to Apply

Company Training Courses

Marketing and Sales 16 Marketing and Sales Taster 17 17 17 18

Sessions Building a Marketing Campaign Building your Business Image Marketing on a Shoestring The Marketing Health Check

Business and Management Training Centre www.essex.ac.uk/bmt

Up-skilling you and your workforce Choose from specialist courses designed to improve your skills in Business and Strategic Planning, Customer Service Excellence, Finance, Human Resources, The Positive Advantage, Management and Leadership, Marketing and Sales, Personal Development and Project Management.

Assured of quality The training that we provide is delivered by a team of highly qualified, subject specialists ensuring that our courses are practical, up-to-date and relevant to your needs.

26 Strategic Financial Awareness

and Planning

Exceptional venues and facilities

Facilitated Away Days

Funding Opportunities

Most of our courses are delivered either at our Colchester Campus, within the beautiful parkland of Wivenhoe Park, or at our Southend Campus in the heart of the town centre and just a few minutes from the seaside and the pier. Courses at both campuses take place in our professional training rooms and may include use of the state-of-the-art iLab a venue to stimulate creative thinking.

In-house training Alternatively many of our courses can be delivered at your own premises. If you have a group of people in your organisation with the same training needs, why not let us come to you? Call us now for more information.

Bespoke training If you cannot find a course in this brochure which meets your specific training needs, please contact us to discuss how we could design a course especially for you.

Portfolio The Business and Management Training Centre has a wealth of experience in delivering in-house, ring-fenced and bespoke training to businesses and organisations in the region and our clients include, Aceville, Aperio, Chelmsford Borough Council, Metropolitan Police, Mumford & Wood, OFTEC, Peterborough Environment City Trust, PlusOne Services, The Book Service, The Sal Group and UK Data Archive.

Networking event A networking event based around the ‘Marketing Toolkit’ will take place at Colchester Campus on Thursday 17 November 2011 from 5pm to 7pm. Further details will be available shortly at

www.essex.ac.uk/bmt

Facilitated away days Planning and team-building play an important and positive role in all successful organisations; they are beneficial for boosting morale, making the workforce feel appreciated, and helping staff value the job they are doing. A professional and well-run Away Day can assist with communication, team-building and problem-solving, in addition to strategic and scenario planning. The Business and Management Training Centre has both the expertise and capability to organise, host and deliver facilitated Away Days for your organisation. You’ll achieve more if you get away from your normal workplace, change the

environment and allow time for you and your staff to reflect on their work behaviour.

Business and Management Training Centre www.essex.ac.uk/bmt

Tutors NICOLE BACHMANN is a masterful coach and facilitator with a strategic business background and a law degree. Nicole specialises in the personal development of high flying business people who are looking to play a bigger game, facilitating learning of individuals and groups, as well as training business people in personal development, business communication and leadership skills. Nicole is the founder of Brook & Mann, specialists in Confident Communication for Pro-active Professionals, the co-founder of www.beatprocrastination.com, a Networking Strategist with Magic of Networking. She is a Fellow of the Institute for Independent Business, a Founding Member of the International Association of Coaches, a motivational speaker much in demand and an active member of various networking organisations. HILARY BRIGGS is a management consultant, passionate about improving business performance. She brings a powerful combination of practical operations experience from over 15 years of industrial experience (where she held senior management positions within production management, logistics, product marketing and general management) and strong analytical skills. Now as an independent consultant, she has found that results start to flow when managers are able to bring a balanced approach combining hard and soft skills. During the last 10 years, Hilary worked with a wide range of clients to develop practical strategic and business plans and turn them into reality. Hilary has an MA (Cantab) in Manufacturing Engineering, and an MSc in Manufacturing

Systems Engineering and is certified in Group Dynamics and Non-Verbal Communication by Michael Grinder. ELIZABETH BROCKMAN is an independent Business Psychology Consultant, working with organizations and individuals to improve their performance and effectiveness. She is trained in a variety of psychological techniques for individual development, both from a personal and career perspective. Elizabeth has worked across private and public sectors in both the UK and abroad. She is also currently completing a PhD in Organizational Psychology. JEFF DELLA MURA is an active marketing and communication professional. Having successfully run his own business for thirty years, mainly working with bluechip clients in London, he retains a wealth of first-hand experience. Jeff has written two books – including The Marketing Toolkit and is the author of numerous business advice guides and articles. He is a certificated business adviser, a Chartered Marketer and a Fellow of the Chartered Institute of Marketing. GINA GARDINER is a successful and experienced coach, trainer, and speaker specialising in the development of leadership and personal empowerment. She has worked with a wide variety of individuals and organisations including Microsoft, CAPITA, NHS, Local government, Gleeds, The National College of School Leadership, DFES and a wide range of small and medium size businesses. In her work as independent Consultant, speaker, trainer and Executive Coach she supports people at individual or

Business and Management Training Centre www.essex.ac.uk/bmt

organisational level to develop confidence, leadership, people skills and effective delegation; empowering them to see themselves as part of the solution. PATRICK HITCHEN is currently a Senior Lecturer in Management in the Essex Business School at the University of Essex. Patrick has an honours degree in Business Management and a Master’s in Business Administration. He is also a fellow of the Higher Education Academy. Prior to becoming an academic he held a number of senior management positions within both the public and private sector. Most recently this included a senior strategic management post within the UK Post Office and a director level role in business development with Informa Plc, a FTSE listed global communication organisation. Patrick currently lectures on undergraduate modules in management, marketing and business strategy. In 2008 he received the University of Essex Excellence in Teaching Award for his contribution to teaching within Essex Business School. JONATHAN MYERS holds an Advanced Diploma in Education from the University of London and an MBA from Hull University. He has run a number of successful small businesses and so combines real practical experience with over 17 years of lecturing experience. Jonathan continues to work at a senior level in a number of small and medium-sized enterprises. He has carried out extensive research into his specialist area of bullying in the workplace, which gained him a distinction on his MBA dissertation.

CAMILLE NICKSON is a fellow of the Chartered Institute of Personnel and Development with a particular interest and skills in leadership and personal development. Camille has worked as a consultant for 13 years during which time she has focused on understanding the evolvement of leadership and management development. She has worked with many clients both in the public and private sector including Marks and Spencer, Capita, Barlclays Bank, Ford Motor Company, English Heritage, Ofsted and the Arts Council. She qualified as a coach in 2003 with a distinction and is also a qualified MBTI, FIRO, SDI practitioner. The key part of Camille’s success is in her ability to inspire and enable all delegates to transfer the learning into the workplace. RICK PAYNE is a trainer and researcher at the Institute of Chartered Accountants. Having qualified as a Chartered Accountant, he worked in international banking at senior management level and then moved into organisational development. As a qualified NLP Master Practitioner, Coach and Trainer he is committed to helping people develop new skills and reach their potential. Rick also has an MSc in Organisational Behaviour from Birkbeck College, University of London. PETER SUCH is an independent professional business training and coaching consultant who played professional cricket for 20 years before retiring in 2001. Since retiring from the game, Peter created and led the Essex County Cricket Club Academy and worked for a global outsourcing company. He now adds value to

organisations with whom he works by building skills within that organization, differentiating himself from others in this field by leveraging on his sporting background to highlight and develop the key skills that go into excellent team and individual performances. He believes a great many sporting skills are equally applicable in the business world when it come to the development of excellence. He is passionate about the value of coaching and bases his philosophy on a proven track record as an elite performer and coach. SAM WARREN is a Professor in Management within Essex Business School and holds a first class degree in Business Studies and a PhD in Organization Studies from the University of Portsmouth. She is a graduate of the International Teachers’ Programme, Bocconi School of Management, Milan and has been teaching Human Resource Management, Organizational Behaviour and Strategic Change Management at the Universities of Portsmouth and Surrey from 1999 to 2010. Samantha takes an enquiry-based, learner centred approach to teaching and has won awards for her innovative use of video podcasts in education. She has worked with a global IT firm on issues relating to creativity and strategic change, and was recently commissioned by the CPA - a leading international professional accounting body - to investigate changing professional identities among newly qualified accountants. Prior to starting her academic career, Samantha spent ten years in sales, as a retail manager, freelance sales executive and regional sales

director of a women’s clothing company. Her current research interests include sensory dimensions to workplace life, fun and wellbeing at work and the role of social networking sites in HR practices. She has published 27 peer reviewed articles and chapters and her work appears in leading international management journals.

International Confederation for Business Advancement (ICFBA) and is experienced in providing business advice and consultancy, generally to SMEs, along with the provision of training which aligns with his core disciplines. Charles has a BSc in Mechanical Engineering to support his training credentials.

PCMI LIMITED is a consultancy and training provider which has developed and delivers a variety of courses in conjunction with the University of Essex. The tutors who deliver these courses are experienced practitioners and include those listed below. Please note that PCMI Limited reserves the right to substitute tutors if circumstances require. IAN GLENISTER holds a number of directorships and currently works as a business consultant, management coach and training specialist. He has a number of years’ experience designing and delivering executive development and training programmes both in the public and private sector and has an intimate understanding of the needs of the managing director/owner. Ian’s consultancy work with small businesses ensures that he remains in touch with the issues and the concerns of the owners. Ian has a host of professional qualifications to support his credentials and has been recognised as a Subject Matter Expert in his field of expertise. CHARLES ASH is an independent business consultant and trainer with a background in business planning consultancy, project management, project contract and employment law. Charles is a member of the

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

Colchester Campus Training Courses Constable Building Wivenhoe Park Colchester CO4 3SQ

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Introduction to Business Planning

University of Essex

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Places of interest

Fire Station

Castle

Town Centre

Police Station

University Quays

This introductory half day will provide a broad overview of business planning, introducing delegates to this key aspect of managing. It is characterised by a contingency approach to management recognising the complex and highly individual nature of organisations and it encourages managers to analyse their own particular situation using a variety of tools and techniques. The aim is to equip managers with the knowledge and skills to develop a tailored approach rather than apply any ‘catch-all’ solutions.

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Business and Strategic Planning

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To outline the seven iterative steps in making a plan

To understand the planning process and how to use it to focus resources for maximum impact

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To understand and use relevant business models to gather information relevant for planning

Liverpool Street (50 minutes), Norwich (60 minutes) and Ipswich (20 minutes) with a taxi rank located outside the station and regular bus service to the campus.

We have an extensive range of short courses taking place at our Colchester Campus within the beautiful parkland of Wivenhoe Park during 2011-12. 

Free on-site parking is available to Business and Management Training Centre participants at the Colchester Campus.

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The Colchester Campus is also an ideal location for Bespoke Courses and Facilitated Away Days.

Business and Management Training Centre www.essex.ac.uk/bmt

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To recognise how and why plans so often fail

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To explain the procedural and wider factors that can improve the chances of a plan being implemented successfully

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To evaluate the value of planning in rapidly changing conditions

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Our Colchester Campus is easily reached by car via the A12. If travelling by train there is a direct line from London

To review the components of a typical strategic plan

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The training courses are delivered in our professional training rooms in the Constable Building and some will use the state-of-the-art Innovation Laboratory (iLab).

To describe the potential benefits of planning and describe different types of plans

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Location: Colchester Campus Date: 27 March 2012 Cost: £95 Colchester Campus A133

Using a strategic plan as a regular management tool for your business will heighten your awareness of factors impacting your business and increase your ability to respond in time. This course complements the Creating a Business Plan course and will show you the key components of a strategic plan for your business, how to identify your priority areas, and how to put the plan into practice in order to increase the success of your business.

Objectives  To understand the purpose and benefits of strategic planning

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Creating a Business Strategy

Attending this course should enable you to increase the success of your business and make sure you stay ahead of the game.

Introduction to Business Planning will feature a contemporary case study that gives an insight into a business relevant situation and the latest critical thinking in this subject area.

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Business planning is an essential activity for any business in order to establish its future direction, and measure its success in achieving its objectives and targets. This course complements the Creating a Business Strategy course and covers the detail involved in creating a business plan, explaining how to develop key indicators to track the progress of the plan, how to manage the budgetary aspects of the plan, and how to revise and review the plan over time.

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Creating a Business Plan

Objectives 

To understand the essential components of a business plan

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To appreciate the importance of setting measurable objectives

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To appreciate how to track progress against the plan

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To understand the budgetary aspects of the plan

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To appreciate the business planning review process

Location: Colchester Campus Date: 17 May 2012 Cost: £195

Location: Colchester Campus Date: 10 November 2011 Cost: £195

Wivenhoe

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

Customer Service Excellence Customer Service Management

Why should customers buy from or use your organisation and what makes them come back again and again. When you look at the companies which are successful over a sustained period their success is because through their staff they have created sustained customer satisfaction and loyalty. So how can you create a winning team of people who support excellent customer service within your organisation? This course is designed to help participants develop their team to ensure great customer service within the organisation and also to help you appoint the right people to do so. Problems occur even in the best organisations. What defines the great ones is how well they deal with things when things go wrong, this course will help you set up an approach with your staff to minimise the problems and to help your staff deal with them when they arise. Objectives 

To give participants an understanding of how to create a winning team from existing staff and when appointing new ones

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To consider how to train and support staff into taking responsibility for their performance and make sure it is excellent

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To understand the principles of creating a culture to support excellent customer service

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To help participants understand the impact of language, behavior and attitude on customers and on the success of the organisation and how to develop this awareness in all staff To understand the principles of giving constructive feedback to staff

Location: Colchester Campus Date: 13 October 2011 Cost: £195

Finance

Customer Care to Customer Excellence

Listening to your Customers

Customer care is a well-worn phrase and most people understand the concept of caring for your customer, so the customer will care for you/your company. In an increasingly competitive business environment, however, customer care is no longer good enough. To differentiate yourself from other people and companies vying for your customers’ business, Customer Excellence is where it’s at. Providing your customers consistently with a truly excellent experience, where they go away feeling positive about each interaction, creates customer loyalty – a much coveted entity in business, because customer loyalty creates advocates and advocates create long term business flow that makes business success sustainable. This highly interactive session is designed to help participants understand the difference between good and excellent customer service, as well as enable them to gain insight in the mind-set and skills necessary to achieve the latter – consistently. Objectives 

To understand the necessary skills and personal motivation to provide excellent customer service

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To project a positive, confident and professional image to customers

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To use every opportunity of contact with customers to promote the company

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To explore practical ways of handling difficult situations

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This three-day course provides an overview of the financial processes within an organisation, and will enable the non-financial manager to discover more about the financial jigsaw and piece it together. Objectives

Focused listening to what the other party to the conversation is saying and asking the right questions to encourage constructive dialogue are fundamental to all communication, but especially critical when building customer relationships. The problem is, few people are ever taught them. It comes as no surprise, therefore, that the majority of customer facing staff find building relationships with their customers a challenge, and few get the desired results from their day-to-day interactions. In this session, which is extremely effective in empowering people to overcome communication challenges, we are looking at how to listen and question effectively in a highly interactive way.

To appreciate the importance of listening and questioning skills as part of providing an excellent customer experience

To manage customers’ needs in a helpful and decisive manner

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To understand the barriers to effective listening and questioning

To understand the skills necessary to improve communications and achieve successful outcomes

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To recognise the importance of feedback in their interactions with customers

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To appreciate the correlation between listening skills and rapport

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To appreciate the influence of questioning skills on achieved results

Location: Colchester Campus Date: 15 November 2011 Cost: £195

Business and Management Training Centre www.essex.ac.uk/bmt

Introduction to Tendering

This course will examine the basics of tendering and provide participants with information they can use to improve tender performance. The course will cover: understanding the tendering process; how to access information on tendering; and how to avoid common tendering mistakes.

Understanding Financial Statements

This one day course is designed to help individuals to understand the key financial statements that are produced by organisations – the Balance Sheet, Cash Flow Statements and Profit and Loss Account. The workshop is designed to be extremely practical and will enable participants to understand the information contained within the documents together with how they can be used to plan, review and develop strategies for the future.

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To outline the basic principles, terminology and building blocks of financial control

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To understand the main financial statements and their interpretation into management information

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To understand why many tenders fail

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To improve potential tender performance

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To identify key parts of the tender process

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Objectives

To differentiate between cash flow, profit and net worth

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To appreciate how tenders are assessed

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To appreciate budgeting as a planning and control tool

To develop an understanding as to the purpose of the key financial statements

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To recognise different types of cost and how they can be controlled

Location: Colchester Campus Date: 22 May 2012 (in partnership with Essex Chambers of Commerce) Cost: £195

To develop appreciation as to how the financial statements can be used to develop financial and business strategy

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To understand the financial implications of plans and decisions

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To develop an understanding of key ratios that can be used to examine the financial statements

Location: Colchester Campus Dates: 6, 13 & 20 October 2011(in partnership with Essex Chambers of Commerce) Dates: 10, 17 & 24 May 2012 Cost: £525

Objectives

Location: Colchester Campus Date: 13 March 2012 (in partnership with Essex Chambers of Commerce) Cost: £195

Objectives 

Location: Colchester Campus Date: 6 March 2012 Cost: £195

Finance for the Non-Financial Manager

I found the course very helpful, particularly because it helped us to view the tender critically from the perspective of the person assessing it, and not just from our own perspective.

Suzanne Daybell-Staneva, Shanks Waste Management Limited

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

Human Resources Introduction to Human Resources

This one day course will provide delegates with the breadth of the HR role and an insight into the requirements of an effective HR function. This course gives a useful overview of the world of human resources management for those who wish to learn and understand more about the role.

Effective Appraisal Skills

Appraising others and providing constructive, honest feedback which motivates the person being appraised to want to do even better is a skill which can be learned. It requires emotional intelligence, effective communication, high, explicit expectations, good target setting and the confidence to have the “hard conversations”. This half day course offers participants the opportunity to develop an understanding of the principles of effective appraisal and learn a range of tried and tested, practical strategies.

Interviewing Skills

Line Managers Guide to HR

This course offers participants the opportunity to develop the skills to manage the whole process of getting the right person for your job. The course considers how the interview can set high expectations right from the start. It offers a practical, effective approach to short listing and interviewing: what to look for and what to avoid, how to create questions which will reveal what you need to know about the applicant, which questions to avoid and how to evaluate the candidate’s answers.

This one day course is designed to equip managers who have people management responsibilities with the skills necessary to understand the key areas of human resource management and to operate within best practice. Delegates will learn what their responsibilities are from the recruitment to retirement of the employee, what their responsibilities are when things are going well and what they can and can’t do when things are not going so well.

The course is practical, jargon free and the strategies have been tried and tested in a wide range of organisations over many years.

Objectives 

To understand the role and responsibilities of Human Resources

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To understand how to add value as an HR practitioner

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To plan for the right people in the right place

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To recruit and select the right people

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To handle personal issues

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To participate in performance management and appraisals

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To understand the consequences of getting it wrong

Location: Colchester Campus Date: 18 October 2011 Cost: £195

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To understand the policies and practices required to enable the business to operate effectively in harmony within the ‘rules’ of HR

To give participants an understanding of the principles of Emotional Intelligence and appraisal

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To help participants to develop confidence in managing the process of appraisal including having the “hard conversations”

To understand the do’s and don’ts of managing people in terms of employment law

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To be confident in what you can/cant do when managing people

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To describe best practice, understand basic employment law such as disciplinary, redundancy, dismissal and absent management

To experience a range of strategies which underpin the process of appraisal including setting expectations, target setting, giving developmental feedback, holding people to account

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To consider a range of potential challenges within the appraisal process and to consider potential solutions

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To develop the confidence and competence of participants in interviewing prospective staff

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To consider the principles of effective short listing, question setting, conducting an interview and making the right choice

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To understand the implications of employment law and the interview process

Location: Colchester Campus Date: 22 November 2011 Cost: £195

This one day course is designed to provide delegates with understanding of and ability to manage conflict and grievances, identify concerns/problems and conflict and look at ways in which to deal with. We will look at the role of the manager in conflict and the skills required to manage conflict to a manageable outcome.

Performance Management Tools

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To understand why conflict at work is costly

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To understand the difference between manageable conflict and possible grievance

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To understand when formal internal procedures need to be invoked

This one-day course is a basic introduction to performance management tools including 360 degree feedback. The course evaluates and analyses a number of performance management tools and the mechanisms of maximising the benefits which can be achieved for an organisation from such tools. Through discussion and presentations, methods of effectively designing and introducing performance management tools are covered as well as an understanding of the psychological basis for good performance management practice. Additionally the course evaluates the arguments either side of the use of performance management tools in place of performance appraisal tools.

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To understand how you can introduce mediation into your workplace

Objectives

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To demonstrate competence in the key skills of managing conflict – key questioning, listening for meaning, giving feedback, remaining impartial and presenting a calm environment.

Objectives

Location: Colchester Campus Date: 15 May 2012 Cost: £195

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To understand the basic principles, benefits and practice of performance management tools

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To appreciate the various performance management tools available, and how they might be applied to an individual organisation

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To understand various strategies for the successful introduction of performance management tools

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To appreciate the limitations and dangers of using performance management tools in place of performance appraisal tools

To develop a business HR action plan

Location: Colchester Campus Date: 7 February 2012 Cost: £195

Location: Colchester Campus Date: 28 February 2012 Cost: £95

Managing Conflict and Grievances

I would just like to thank you for a really thought-provoking day your presentation was powerfully delivered, and highly engaging. I really enjoyed the whole thing, and I'm pleased to say that there were several ideas that I intend to work on over the coming months.

Location: Colchester Campus Date: 19 June 2012 Cost: £195

Stewart Booth, Pix Europe Ltd

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

The Positive Advantage

Management and Leadership Building Great Teams

What makes the difference between success, high profits, a well motivated and engaged workforce, satisfied loyal customer base and an organisation which is struggling to meet its targets, has high levels of conflict, a poorly motivated staff and an ever diminishing return on the effort to succeed? People Much research has been carried out on what gives successful companies the competitive edge. Positive psychology used in a structured way has demonstrated, beyond doubt, it gives individuals, teams and organisations across the board the “Positive Advantage”. If you want better outcomes there needs to be a better quality of thinking. Perspective, motive, emotional intelligence, choice and responsibility are all major elements within our thinking. So how do you get your managers and teams to think better, more creatively, more responsibly, more together?

so facilitates a better understanding of one’s self and the relationships we have with others. The course distills the scientific research into very practical, jargon free, powerful, no nonsense tools which can be easily understood and incorporated into both the business and personal lives of everyone. It focuses on how shifts in thinking impact positively on performance at work and satisfaction with life generally.

Delegates will attend two one-day training sessions and receive two telephone coaching sessions and access to email support as follows:

Harness the true potential of your people as individuals and teams enabling them to improve the quality of their thinking. The Objectives of the course for delegates are: 

Exceptional performance

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Productivity

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Motivation

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Self belief

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The ability to take responsibility for their own behavior

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Creativity

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Resilience

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Fulfillment

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Happiness

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Greater problem solving skills

Positive Psychology is based on years of well formulated and documented, scientific research. It empowers delegates to use the straight forward, accessible principles which have a proven track record of success. It considers the “Positive Advantage” and in doing

Introduction to the Positive Advantage

The Positive Advantage Change Process Package

The “Positive Advantage” offers a structured approach using positive psychology which has proven to:

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The “Positive Advantage” will be offered as a one-day introductory course and two-day plus telephone coaching sessions package as follows.

Location: Colchester Campus Date: 20 October 2011 Date: 29 May 2012 Cost: £195

Summary Content

It offers people greater access to their own resources including:

This course is suitable for organisations who want to build on their success and create a “Positive Advantage” over their competitors. Initially working with leaders and managers this course can be used in a variety of ways.

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To understand the principles and strategies of the “Positive Advantage” To have access to the neuroscience and research on which the “Positive Advantage” is based

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To develop an understanding of the tools

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To develop the experience and self confidence to apply the tools effectively in the workplace

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To explore the relationship between attitude, emotional state and high achievement and success

Benefits to your organisation: 

Higher productivity

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Greater creativity and problem solving

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Better health and wellbeing of staff leading to less absenteeism and stress

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Less need for conflict resolution

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Higher levels of motivation and engagement

Business and Management Training Centre www.essex.ac.uk/bmt

One day training session programmed to cover the background and principles of the “Positive Advantage” and explore the principles as an individual. Delegates will receive two one hour telephone coaching sessions in order to embed the principles of the “Positive Advantage” within their own organisation and lives. Further one day training session programmed to take place 8 weeks after the first session to cover integration of the Positive Advantage, how to develop the approach with the Team and in depth opportunity to embed the principles in their leadership practice. Monitoring and evaluation of the impact of individual and team behavior and how the “Positive Advantage” can be used effectively.

Past, present or future, we have been, we are or we will be part of a team. Henry Ford once summed up the building of great teams by saying, “Coming together is a beginning; Keeping together is progress; Working together is success.” In a practical, easy to understand way, this program establishes what a team is and why teams are important, how a team develops, the leadership within teams and the different roles within a team. It also goes on to examine the thorny subject of the value of ‘superstars’ within a team. This information will then be put to practical use in a team exercise

Coaching Skills for Managers

This course examines the specific skills that define the ‘coach approach’ to managing and leading people, including listening to people and involving them in decision making, balancing personal objectives with those of the company, and how to maximise their contribution by maximising their potential. Objectives 

To appreciate the role of coaching in people management

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To understand the basic principles of the ‘coach approach’ to managing people

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To understand how to balance staff’s personal objectives with those of the company

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To appreciate how to inspire ownership and thereby motivate the workforce

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To understand what a team is

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To gain an insight into the Performance Curve associated with Team Development

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To understand the stages of team development and the leaders role within using a basic model To establish different roles within a team and what behaviours lead to top class performance To give participants confidence to apply this knowledge to develop a team

Location: Colchester Campus Date: 12 June 2012 Cost: £195

Introduction to Leadership

This course is a basic introduction to leadership and will seek to distinguish leading from managing, and communicate why each is essential to organisational performance. It will be characterised by a contingency approach to management recognising the complex and highly individual nature of organisations and encourages managers to analyse their own particular situation using a variety of tools and techniques. The aim is to equip managers with the knowledge and skills to develop a tailored approach rather than apply any ‘catch-all’ solutions. Introduction to Leadership will feature a contemporary case study that gives an insight to a business relevant situation and the latest critical thinking in this subject area. Objectives

Location: Colchester Campus Date: 24 November 2011 Date: 24 May 2012 (in partnership with Essex Chambers of Commerce) Cost: £195

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To compare and contrast leadership and management

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To identify trait, behavioural and contingency perspectives of influencing and leadership

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To understand the difference between transactional and transformational styles of leadership

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To outline leadership theories that focus on power (both personal and organisational) as the source of influence

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To work with a model of the tactics that people use to influence and motivate others

Location: Colchester Campus Date: 4 October 2011 Cost: £195

Location: Colchester Campus Date: 23 February and 19 April 2012 Cost: £625

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

Management and Leadership Introduction to Management

This course is a basic introduction to management. This course covers the roles and functions of management, management styles and approaches, self management as a manager, delegation and motivation of staff. Objectives 

To understand the basic principles and practice of management

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To appreciate the various management styles, and how they might apply to the individual manager

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To understand how to apply some basic principles of self management

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To appreciate the delegation process, and how it might apply to specific work situations

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To understand some basic principles of motivation

Location: Colchester Campus Date: 11 October 2011 Cost: £195

Introduction to Team Leadership & Supervisory Skills

Managing People in Small Businesses

This course considers how to lead, motivate and develop a team in order to improve their performance. Explanations of current management theory and practice are combined with practical exercises to develop confidence in your own leadership and supervisory skills. The course will also consider effective delegation and time management since these are vital to the success of a team leader.

Employing the right people, and getting the best out of them, is crucial to business success. This is especially true for a small business, where resources are often limited and stretched. This course covers some of the key issues involved in employing and managing people in a small business. Topics include recruitment and getting started, managing and motivating staff to achieve business objectives, and the legal aspects of employing staff.

Objectives

This course will explore the following areas:

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To develop an understanding of the role and responsibilities of a team leader and supervisor

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Workplace psychology

To develop an understanding of techniques available to effectively manage a team and how to apply these

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Mentoring and coaching

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Target setting and measurement

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Feedback and appraisals

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Rewarding employees

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Conducting disciplinary meetings

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To develop an understanding of how to delegate effectively and manage your personal time

Location: Colchester Campus Date: 8 November 2011 Cost: £195

Legal aspects including contracts, disciplinary and grievance procedures

Objectives 

To help business managers and owners manage their staff more effectively

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To give managers and owners an understanding of workplace behaviour

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To help improve productivity through more effective management

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To give an understanding of how to use disciplinary and grievance procedures

Managing Poor Performance

Managing poor performance is a key business need which if managed well can be motivating for both parties. This half day programme will help employers understand the key aspects of managing poor performance, what the employer can do and what the employee is required to do. The programme will provide top tips in regard to gaining a positive result for the business; it will increase personal confidence in dealing with poor performance and provide a frame work to use when in the work place. Objectives

Management and Leadership

This three-day course aims to maximise delegates’ leadership and management potential. It will distinguish between management and leadership skills, and examine the emphasis on teamwork and empowerment necessary in today’s flatter organisations and a climate of constant change and progression. Objectives 

To appreciate organisational behaviour and dynamics

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To understand of the differences between management and leadership

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To identify the key issues within managing poor performance

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To understand the difference between capability and disciplinary

To investigate team working and effective team leadership

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To understand and gain confidence in how to start the conversation

To explore the art of delegation, coaching and empowerment

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To understand the importance of evidence

To develop an understanding of a strategic approach to change management

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To identify the managers role v the employees role in poor performance

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To understand the element of risk in managing poor performance

Location: Colchester Campus Dates: 13, 20 & 27 March 2012 Dates: 14, 21 & 28 June 2012 Cost: £525

Location: Colchester Campus Date: 29 March 2012 (in partnership with Essex Chambers of Commerce) Cost: £95

Location: Colchester Campus Date: 1 March 2012 Cost: £195

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

Marketing and Sales Taster Sessions The Business and Management Training Centre is pleased to announce a low-cost, high-value day of marketing and sales skills taster sessions. These will be presented by Essex CIM marketer and communicator Jeff Della Mura. Taking place at Colchester Campus, University of Essex these bite-sized sessions are designed to give you an easily digested insight into marketing and sales. You can attend all the sessions or you can select just one or two. Marketing and Sales Essentials 9.30am to 11.00am This session is ideal for those wishing to better understand the fundamental principles of how marketing can work to protect existing business, to increase customer numbers, to improve sales and to raise profits.

Developing your Marketing Message 11.30am to 1.00pm All businesses are unique but some find it a challenge to identify their special personality or the true benefits of their offering in a way that compellingly attracts customers. This session will help you find your voice, the right words and even the right style with which to powerfully and magnetically communicate your unique attributes.

Sales Success for All

Cost: There is a charge of £35 for attending each taster session with the option to attend all three sessions at a reduced rate of £95. Complimentary Bonus Session: To further enhance the value of this programme an additional, fully complimentary one hour session covering ‘The Marketing Mix’ will be held from 3.30pm. This will be available to any attendee of the marketing and sales taster sessions. Refreshments: Tea and coffee will be provided in the foyer of the Constable Building from 11.00am to 11.30am and 3.00pm to 3.30pm. There will also be a finger buffet and soft drinks available between 1.00pm and 1.30pm. All places must be booked in advance www.essex.ac.uk/bmt

1.30pm to 3.00pm This workshop will disclose the hidden steps of the sales process and steer you away from common pitfalls. It includes a section on effective negotiation and is guaranteed to enhance whatever you already know about selling and influencing. ‘Sales Success for All’ is suitable for anyone regardless of their experience. Even professional salespeople have learned new tricks from this session.

1 May 2012

Marketing and Sales Building a Marketing Campaign

How to replace random, ineffective and piecemeal promotional effort with correctly targeted, systematic, marketing action! This invaluable collection of step-by-step tips and timesavers will show you how to successfully plan, develop, deploy and manage purposeful, effective marketing activity using the most appropriate media – without costly mistakes or frequent repetition. Your future marketing and communication will be easier, less costly and more productive.

Building your Business Image

Your business image provides vital clues to onlookers and reveals what they might expect from your organisation - regardless of its size. This snap-shot first impression takes split seconds yet typically it will disclose your calibre, your strengths and even your weaknesses. Fortunately these subliminal perceptions can be managed and manipulated to set you apart and create positive influence. This half day course will show you how. Objectives

Objectives 

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To demonstrate the value of appropriately planned marketing and communication activity To reduce the potential for unnecessary risk or failure and the cost of inappropriate action

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To observe and harness the ingredients for success contained in revealing examples

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To provide insight for future marketing action and improvement

Location: Colchester Campus Date: 19 June 2012 Cost: £95

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To establish the value and a sound business case for managing external perceptions of your business or organisation

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To identify and examine the components vital for success

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To understand and amplify the unique attributes that define your business and shape your out-facing messages

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To enable a checklist plan to light the way ahead

Location: Colchester Campus Date: 20 March 2012 Cost: £95 (20 per cent discount for those combining this with the morning session Marketing Health Check)

Marketing on a Shoestring

In competitive situations marketing is usually a necessity but such activity need not be lavish or costly. Similarly, modest budgets need not dictate modest impact. This workshop examines how all organisations, regardless of their age or size, can promote themselves and attract the right kind of attention – without breaking the bank. Objectives 

To briefly review and observe the key aims of marketing

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To identify and explore apt responses to budget restrictions

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To examine exemplar case studies of low cost marketing strategies

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To conduct a case-study exercise exploring the possibilities for economy

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To reveal tips and ideas that will influence tailored plans of action

Location: Colchester Campus Date: 28 February 2012 Cost: £195

Fantastic course, good tutor. The marketing taster sessions were easy to understand, targeted at the right level and straight forward. Mandy Howard, Astracare (UK) Ltd

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

Marketing and Sales

Personal Development

The Marketing Health Check

This guided audit will help review and confirm your marketing requirements, tools, opportunities and ambitions. It will reveal what aspects of your marketing, sales and communication toolbox are working well – and what could or should be made to work better. If you don’t have current marketing tools the Marketing Health Check can still be used to help define what is needed. Though this is a group event each attendee can expect to leave with a fully tailored and easily understood summary of recommendations, which will highlight the next steps required.

Effective Communication

This course will introduce you to the key skills of effective one-to-one communication – one of the keys to success at work. You will learn and practice easy-to-use techniques which will help you build rapport, understand others and develop your confidence when communicating. Objectives   

To introduce the theory and practice of interpersonal communication To develop confidence communicating with specific skills To consider how to produce effective relationships with others

Location: Colchester Campus Date: 3 November 2011 Date: 8 March 2012 Cost: £195

Improving Effectiveness at Work (using NLP) Neuro-Linguistic Programming (NLP) is an approach to personal effectiveness and communication based on applied psychology and modelling excellence demonstrated by others. This course will provide an introduction to some of the key elements of NLP which will help you build relationships with others and improve your personal effectiveness. Practical tools will be provided that you can put into effect immediately.

Influencing Skills

This course will introduce you to a range of influencing styles which you will be able to tailor to different situations. You will practice skills ranging from direct persuasion and assertiveness to building collaborative relationships.

To gain an understanding of the NLP approach to personal effectiveness

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To develop skills which will improve selfconfidence in communication in the workplace

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To practice a range of NLP tools and techniques

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To establish what is working and what might not be

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To highlight areas that would benefit from further development

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To provide a tailored plan of action

Location: Colchester Campus Date: 20 March 2012 Cost: £95 (20 per cent discount for those combining this with the afternoon session Building your Business Image)

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Personal Objective setting

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To demonstrate presentation techniques

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Pre-work analysis

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To explain the key components of effective presentations

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Know your focus outputs v outcomes

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The time account

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To provide an understanding of how to manage facilities, equipment, audiences and yourself to present information effectively

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Know your self – barriers to personal effectiveness

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To identify appropriate delivery strategies

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Setting priorities

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Time Management principles

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Now what did I do with that? (Video)

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Action Planning

Objectives

I thoroughly enjoyed the training at the University. I found the course content clear and well presented though with an element of flexibility that I hadn’t expected but was very welcome.

In particular we will be looking at:

Location: Colchester Campus Date: 22 March 2012 Cost: £195

Objectives To examine current marketing targets, tools, ideas and plans

Good time management is achieved through a combination of the right processes and the right mind set. The programme will ask delegates to evaluate where they spend their time, create an understanding of the tasks that will give the greatest return and enable the delegate to focus on outcome rather than out put.

To introduce the principles and processes involved in effective presentations

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Location: Colchester Campus Date: 1 March 2012 Cost: £195

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This course gives an insight into preparing and delivering spoken presentations effectively and successfully. It examines how to create and deliver effective presentations, and develops confidence in presentation through practical class work, a variety of experiences and constructive feedback.

Time Management Skills

Objectives

Objectives 

Effective Presentation Skills

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To develop an understanding of the skills of influence, persuasion and assertiveness

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To understand and practice a range of influencing styles

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To explore how to match influencing styles to the context

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To identify the key focus of their work

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To understand how to prioritise tasks

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To know where to spend their energy to deliver measurable outcomes

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To develop a process and become organised in their work

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To understand and develop an action plan on how to overcome their own personal barriers to person effectiveness

Location: Colchester Campus Date: 6 October 2011(in partnership with Essex Chambers of Commerce) Cost: £95

Location: Colchester Campus Date: 22 May 2012 Cost: £195

Wendy Evans, St Nicholas Hospice, Bury St Edmunds

Business and Management Training Centre www.essex.ac.uk/bmt

Colchester Campus Training Courses

How to Apply

Project Management Project Management Overview

This course provides an overview of the project management lifecycle and process, and considers the fundamental concepts of project management. In addition, it examines some of the key reasons for project failure in order to help you avoid such issues within your own projects.

Introduction to Project Management

This course is a general introduction to project management. It examines the role of the project manager, the structure of a project and the project team, the project planning process, how to set project aims and objectives, budgeting, risk analysis and how to employ a variety of useful project planning tools.

Objectives 

To provide an overview of the project management process

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To identify effective ways of managing projects

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To consider prime causes of project failure

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To identify what constitutes effective project management

Location: Colchester Campus Date: 18 October 2011(in partnership with Essex Chambers of Commerce) Date: 16 February 2012 Date: 12 June 2012 Cost: £195

Project management in organisations large and small is often characterised by responsibility for multiple concurrent projects. This course examines various organisational structures and the different approaches to project management methodology within each. The importance of leadership is investigated and the skills required to organise a larger project are explored. Additional concepts that will be covered include structured project planning and control, using earned value to analyse performance and designing a project management information system. Objectives

Objectives 

To introduce the theory and practice of project management

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To understand the project planning process

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To use project planning tools and techniques

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To understand project budgeting

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To appreciate risk analysis and management

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To explore why projects fail

Location: Colchester Campus Dates: 3, 10 & 17 November 2011 Dates: 8, 15 & 22 March 2012 (in partnership with Essex Chambers of Commerce) Cost: £525

Mastering Project Management

Business and Management Training Centre www.essex.ac.uk/bmt



To provide an understanding of what constitutes a complex project

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To provide an understanding of how to manage complex projects and programmes by applying advanced tools and techniques

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To enable participants to use earned value to analyse performance and control change

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To appreciate the importance of appropriate project leadership, including managing conflict in a project setting

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To provide an understanding of designing a project management information system

Location: Colchester Campus Dates: 7, 14 & 21 June 2012 (in partnership with Essex Chambers of Commerce) Cost: £525

For the course(s) taking place at the Colchester Campus, please complete the online application form which you can find at: www.essex.ac.uk/bmt. Alternatively you may telephone 01206 872519 or e-mail bmt@essex.ac.uk to request a registration form, or to directly reserve your place(s). On receipt of your application form we will send you an acknowledgement e-mail together with further instructions. A parking permit and map will be sent to you one week prior to the course commencing. Course Fees The cost to attend our courses can be found with the individual course information and must be paid in full before the course commences. Please remember to select a payment method on the application form and if you are enclosing a cheque please make it payable to ‘University of Essex’. We regret that we are no longer able to invoice delegates who are not sponsored by their company or organisation; we will require payment by debit/credit card or cheque at the time of booking. Refreshments and a buffet lunch (full-day courses only) are included in the course fee.

Course Duration The half day courses take place from 9.30am to 12.30pm or 1.00pm to 4.00pm, one-day and three-day courses from 10.00am to 4.30pm. The refreshment and lunch times will be given to you on the day.

Cancellations If for whatever reason you need to cancel a place on a course, you will be entitled to a refund of the course fee minus a 25 per cent administration charge, provided notification of cancellation is received by 9.30am at least ten

working days before the start of the course. All cancellations must be made in writing. Refunds will not be given under any other circumstances. The University reserves the right to cancel a course if there are not sufficient numbers registered to make the course viable. In this situation a full refund of the course fee will be given.

Transfers If for whatever reason you wish to transfer a booking to a subsequent course notification must be received by 9.30am at least ten working days before the start of the course and there will be a non-refundable administration charge of 15 per cent of the course fee which is payable by credit card at the time of transfer.

Discounts We offer a 10 per cent discount for three or more people from the same organisation, booked at the same time on any course or 20 per cent discount for five or more people from the same organisation, booked on the same course. More than one discount option may not be used at any one time.

For further information on discounts, including the terms and conditions, please telephone: 01206 872519.

Substitutions Delegates can be substituted without extra cost as long as the request is received by 9.30am at least five working days before the start of the course. Any requests for delegate substitution after this will incur an administration charge of 15 per cent of the course fee which is payable by credit card at the time of the request.

Business and Management Training Centre www.essex.ac.uk/bmt

Southend Campus Training Courses

Southend Campus Training Courses 

We have a selection of short courses taking place at our Southend Campus in the heart of Southend-on-Sea and just off the High Street during 2011-12.

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The training courses are delivered in our professional training rooms in The Gateway Building and some may use the state-of-the-art Innovation Laboratory (iLab).

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Marketing and Sales Taster Sessions

The Business and Management Training Centre is pleased to announce a low-cost, high-value day of marketing and sales skills taster sessions. These will be presented by Essex CIM marketer and communicator Jeff Della Mura. Taking place at our Southend Campus, these bite-sized sessions are designed to give you an easily digested insight into marketing and sales. You can attend all the sessions or you can select just one or two. Marketing and Sales Essentials 9.30am to 11.00am This session is ideal for those wishing to better understand the fundamental principles of how marketing can work to protect existing business, to increase customer numbers, to improve sales and to raise profits.

The Southend Campus is easily reached by car via the A13 or A127. If travelling by train there are two direct railway lines; c2c operates from London Fenchurch Street to Southend Central and National Express East Anglia operates from London Liverpool Street to Southend Victoria, both of which take under an hour.

The closest car parks to the Campus are underneath University Square student accommodation (car park entrance in College Way) and underneath South Essex College (car park entrance in Elmer Approach). The Southend Campus is also an ideal location for Bespoke Courses and Facilitated Away Days.

29 September 2011

Cost: There is a charge of £35 for attending each taster session with the option to attend all three sessions at a reduced rate of £95. . Complimentary Bonus Session: To further enhance the value of this programme an additional, fully complimentary one hour session covering ‘The Marketing Mix’ will be held from 3.30pm. This will be available to any attendee of the marketing and sales taster sessions. Refreshments: Tea and coffee will be provided in the Gateway Building from 11.00am to 11.30am and 3.00pm to 3.30pm. There will also be a finger buffet and soft drinks available between 1.00pm and 1.30pm. All places must be booked in advance www.essex.ac.uk/bmt

Sales Success for All 1.30pm to 3.00pm This workshop will disclose the hidden steps of the sales process and steer you away from common pitfalls. It includes a section on effective negotiation and is guaranteed to enhance whatever you already know about selling and influencing. ‘Sales Success for All’ is suitable for anyone regardless of their experience. Even professional salespeople have learned new tricks from this session. The Gateway Building Elmer Approach Southend-on-Sea SS1 1LW 22

Business and Management Training Centre www.essex.ac.uk/bmt

Southend Campus Training Courses

Management and Leadership Introduction to Management

To understand the basic principles and practice of management



To appreciate the various management styles, and how they might apply to the individual manager

Making Good People Better

In challenging times, it is important that you get the most out of your training budget, all too often learning and development interventions are broad and non-specific, rather than targeted at individuals who can benefit the most. This course will give you an insight into a sporting development model that when applied to the world of business produces top class performers. It challenges delegates to: 

Identify skills required within the business

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To understand how to apply some basic principles of self management

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Assess individuals and identify talent within the business against this framework

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To appreciate the delegation process, and how it might apply to specific work situations

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Deal with people within the business in different ways

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To understand some basic principles of motivation

Look at coaching as the preferred approach to developing others

Location: Southend Campus Date: 10 May 2012 Cost: £195

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Establish what underpins good coaching

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Provides a simple coaching model to work through

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Gives delegates the opportunity to practice and hone their new found coaching skills in a safe environment

Objectives 

To develop a framework of specific skills and attributes each person should possess to excel at their role

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To identify talented people upon whom attention should be focused; i.e. the good people who can benefit from this programme output

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To assess those individuals against the mini- academy skills framework, identifying key areas of strength that can be built upon, and/or areas of weakness that need to be improved To gain insight into how to deal with different people within the business

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To equip the manager with coaching skills required to develop and deal with people

How to Apply For the course(s) taking place at Southend Campus that you wish to attend, please complete the online application form which you can find at: www.essex.ac.uk/bmt . Alternatively you may telephone 01206 872519 or e-mail bmt@essex.ac.uk to request a registration form, or to directly reserve your place(s). On receipt of your application form we will send you an acknowledgement e-mail together with joining instructions. There are public car parks close to The Gateway Building. Course Fees The cost to attend our courses can be found with the individual course information and must be paid in full before the course commences. Please remember to select a payment method on the application form and if you are enclosing a cheque please make it payable to ‘University of Essex’. We regret that we are no longer able to invoice delegates who are not sponsored by their company or organisation ; we will require payment by debit/credit card or cheque at the time of booking. Refreshments and a buffet lunch (full-day courses only) are included in the course fee.

For further information on discounts, including the terms and conditions, please telephone: 01206 872519.

Location: Southend Campus Date: 21 February 2012 Cost: £195

Business and Management Training Centre www.essex.ac.uk/bmt

Company Training Courses

Facilitated Away Company Training Courses Days Strategic Financial Awareness Planning We are able to offer on a company basis only ‘Strategic Financial Awareness Planning’ training uniquely tailored to your business or organisation. The focus will be on the importance of business strategy and understanding key financial reports. Delegates will produce their own strategic plan and will learn how to relate this to financial Information which they receive in order to ensure the best decisions can be made, both short term and in the longer term. It is recognised that within a management team whilst everyone is extremely experienced they have varying levels of comfort with regard to financial understanding and the link to the formation of strategic plans. The training will enable all delegates to be able to operate at the same level of understanding. An initial Training Needs assessment will be

completed on-line prior to the training to ensure that the training is pitched at the correct starting level. The objectives will be to understand the key constituents of a strategic plan, understand the importance of the key financial statements and how these can support strategic decisions, understand income sources, where costs are incurred and how these can be controlled and develop confidence in dealing with strategic planning and financial matters. The training will take place over four days at either Colchester or Southend Campus or a venue of your choice if you prefer. For further information please contact the Business and Management Training Centre team by telephone on: 01206 872519 or by e-mailing: bmt@essex.ac.uk

Planning and team building play an important and positive role in all successful organisations; they are beneficial for boosting morale, making the workforce feel appreciated, and helping staff value the job they are doing. A professional and well run Away Day can assist with communication, team building and problem solving in addition to strategic and scenario planning. The Business and Management Training Centre has both the expertise and capability to organise, host and deliver facilitated Away Days for your organisation. You’ll achieve more if you get away from your normal workplace, change the environment and allow time for you and your staff to reflect on their work behaviour. Our facilitated away days include the following: 

Located within the beautiful parkland of the Colchester Campus or at our Southend Campus, just off the High Street in the heart of Southend-on-Sea

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Dedicated training rooms with professional facilities

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Experienced facilitator to programme the day around your business needs

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Refreshments and buffet lunch

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Free on-site parking facilities at Colchester Campus and public town centre car parks at the Southend Campus

If you are interested in the Business and Management Training Centre providing you with our first class facilitated away day service then telephone or e-mail us for a quotation 01206 872519 or bmt@essex.ac.uk

Funding Opportunities NEW funding up to the value of £1000 is now available for Leadership and Management development Funding covers a wide range of Leadership and Management activity: 

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Eligibility Criteria Apply: 

Developing an effective personal style - ie strategic thinking and planning, communication and presentation skills, NLP and confidence building

You must be the MD or owner of a private company or social enterprise that employs less than 50

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Creating a joint enterprise culture with your workforce - ie change management, organisational development, conflict resolution, developing a senior team

If your business employs more than 50 but less than 250, funding covers either the MD/owner OR a senior manager reporting directly to them

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Your organisation must also be able to demonstrate that it is growing or could grow in the future

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Funding must be matched on a pound for pound basis

Planning and developing an effective organisation and teams ie people processes, team building, roles and responsibilities, performance and people management Leading and managing employee performance - ie coaching skills, motivation, monitoring and reviewing performance, staff development, giving feedback.

You can apply for funding even if you’ve benefited from Leadership and Management funding in a previous year, but you must be able to meet the eligibility criteria and demonstrate that your business is growing or could grow. To apply for funding or further information call 0845 894 8969 or email LMAS@embltd.co.uk

You’ll achieve more if you get away, change the environment and allow time for the process.

Business and Management Training Centre www.essex.ac.uk/bmt

Business and Management Training Centre Essex Business School University of Essex Wivenhoe Park Colchester Essex CO4 3SQ T 01206 872519 E bmt@essex.ac.uk www.essex.ac.uk/bmt

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