BHF Annual Report 2019

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Board of H e a lt h c a r e Funders

2019

ANNUAL REPORT


2019

ANNUAL REPORT

OUR VALUES Commitment Leadership Innovation Inclusivity Excellence Communication Integrity

OUR VISION A member-centric healthcare system that is affordable and accessible to the ‘healthcare citizen’. Our aim is to remain relevant, understanding the context we work in and improving our value proposition.


ANNUAL REPORT 2019

CONTENTS

2

BOARD OF DIRECTORS AND MANAGEMENT TEAM

4

CHAIRMAN’S REPORT

6

MANAGING DIRECTOR’S REVIEW

21

ANNUAL FINANCIAL STATEMENTS

23

FINANCE AND AUDIT COMMITTEE REPORT

25

DIRECTORS’ RESPONSIBILITIES AND APPROVAL

26

REPORT OF THE INDEPENDENT AUDITORS

29

DIRECTORS’ REPORT

31

STATEMENT OF COMPREHENSIVE INCOME

32

STATEMENT OF FINANCIAL POSITION

33

STATEMENT OF CHANGES IN FUNDS AND RESERVES

34

STATEMENT OF CASH FLOWS

35

ACCOUNTING POLICIES

41

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

49

SUPPLEMENTARY INFORMATION

54

CORPORATE GOVERNANCE REPORT

78

IN MEMORIAM – DR MINI

79

THE BHF VALUE PROPOSITION

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T H E B O A R D O F H E A LT H C A R E F U N D E R S N P C


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ANNUAL REPORT 2019

BOARD OF DIRECTORS Ali Hamdulay Chairperson Non-executive Director Constituency: Administrators Katlego Mothudi Managing Director Executive Director

Antea Fourie-van Zyl Deputy Chairperson (Before AGM) Non-executive Director Constituency: Open Schemes

Neo Khauoe Deputy Chairperson (After AGM) Non-executive Director Constituency: Closed Schemes

Mark Bayley Non-executive Director Constituency: Administrators

Mzamo Dlamini Non-executive Director Constituency: SADC – eSwatini

Teboho Makoetlane Non-executive Director Constituency: SADC – Lesotho

Josua Joubert Non-executive Director Constituency: Open Schemes

Sabier Martinus Non-executive Director Constituency: Closed Schemes

Stan Moloabi Non-executive Director Constituency: Closed Schemes

Moraki Mokgosana Non-executive Director Constituency: SADC – Botswana

Hleli Nhlapo Non-executive Director Constituency: Administrators

Lungi Nyathi Non-executive Director Constituency: Administrators

Costa Raftopoulos Non-executive Director Constituency: Closed Schemes

Callie Schäfer Non-executive Director Constituency: SADC – Namibia

Howard Stephens Non-executive Director Constituency: Closed Schemes

Mike Wilson Non-executive Director Constituency: Closed Schemes

Shylet Sanyanga Non-executive Director Constituency: SADC – Zimbabwe

Vusi Mbonani Non-executive Director Constituency: Open Schemes

Lee Callakoppen Non-executive Director Constituency: Open Schemes

Vusi Memela Non-executive Director Constituency: Open Schemes

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ANNUAL REPORT 2019

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MANAGEMENT TEAM

DR KATLEGO MOTHUDI Managing Director

ZOLA MTSHIYA Head of Stakeholder Relations and Business Development

DR RAJESH PATEL Head of Benefit and Risk

CHARLTON MUROVE Head of Research

ERIC RANTSHO Head of Shared Services and PCNS

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ANNUAL REPORT 2019

CHAIRMAN’S REPORT 2019 was another year of extensive involvement in addressing numerous critical challenges for our membership in the region. Dr Ali Hamdulay, chairman of the Board of Healthcare Funders (BHF), reflects on some of the highlights.

M

arred by dull economic growth, weak consumer trust, financially strained households and high unemployment rates, strategies for maintaining the healthcare sector were top of the BHF's agenda. We worked with a wide range of stakeholders to identify approaches that will continuously push us toward a health system that serves the best interests of all in Southern Africa. As most countries in the Southern African Development Community (SADC) region are aligned with the global agenda of universal healthcare coverage, BHF focussed its effort on ensuring membership plays a meaningful role towards the achievements of Universal Health Coverage (UHC). As an organisation we made great strides, representing eight countries, and we are well positioned to participate meaningfully in transforming our industry and, in fact, the greater SADC region in alignment with policy reform in the interest of the ‘health citizen’. The advisory and mediatory role of the BHF is becoming increasingly important in the divided healthcare landscape and the deepening challenges in the region. In 2019, we focused on building solid, valuable relationships in the interests of our members, not only locally with the likes of the Council for Medical Schemes (CMS) and the National Department of Health (NDoH), but with international entities like the International Finance Corporation (IFC),

BOARD OF HEALTHCARE FUNDERS NPC

INDUSTRY TRENDS AT GLANCE Launch of section 59 CMS racial profiling

investigations Lancet Commission Report on quality of

our healthcare Release of the COFI Bill which splits the

authorities that govern medical schemes Health Sector Anti-corruption Forum established Release of the HMI Findings NHI Bill published

the World Bank, the World Health Organisation (WHO), the BMJ and the Lancet Commission. We also expanded our regional efforts, paying more attention than ever before to the interests of the SADC as a whole. The BHF has a 'zero tolerance' policy in respect of racial profiling and takes allegations of racial discrimination on the part of certain Black private medical practitioners seriously. We welcomed the decision of the CMS to set up a specialised commission to investigate these allegations.


ANNUAL REPORT 2019 CHAIRMAN’S REPORT

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for the year ended 31 December 2019

BHF STRATEGIC GOALS UNIVERSAL HEALTH COVERAGE

Be the trusted driver of health system reform that incorporates all stakeholders

VALUE CHAIN ALIGNMENT

Maintain a fully aligned ecosystem where member needs are driven by all stakeholders

FINANCIAL STABILITY

Generate more revenue while fundamentally serving our members

THOUGHT LEADERSHIP AND BRAND

Proactively drive content and position the BHF as an industry thought leader

The BHF compiled a collaborative response to the CMS circular on low-income products in which we reiterated our stance that schemes should be granted the same exemption dispensation offered to short-term insurers in respect of low-cost options while the low-cost benefit option (LCBO) framework is being developed. The Health Market Inquiry (HMI) highlighted industry inefficiencies and the role these play in making medical schemes unaffordable. The HMI Report notes that the industry needs to adopt significant reforms to better serve the ‘health citizen’. The BHF agrees that this is both possible and desirable, given the industry’s strong financial position. The BHF paid close attention to two very important pieces of impending legislation, the National Health Insurance (NHI) Bill and the Conduct of Financial Institutions (COFI) Bill. We made a detailed submission to government in respect of the former. While the BHF wholeheartedly supports NHI as a mechanism to move South Africa closer to the goal of universal healthcare, there are many concerns with regard to the NHI Bill in its current form, which we highlighted in our submission: constitutional

anomalies, issues relating to corporate governance of the NHI fund, flow of funding, the role of provincial and local government, and the purchaser/provider split, to name just a few. I would like to thank the outgoing Director-General of Health, Ms Malebo Precious Matsoso, for her sterling service to the industry. The BHF wishes her well in her future endeavours. All these initiatives reflect the BHF’s ongoing commitment to its members and to the health of the nation. In conclusion, as always, I’d like to express my deepest thanks and appreciation to my fellow directors for their time, expertise and unfailing support. Likewise, to the dedicated staff and management team of the BHF who take our strategies and make them happen on the ground.

DR ALI HAMDULAY CHAIRMAN

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ANNUAL REPORT 2019

MANAGING DIRECTOR’S REVIEW 2019

HIGHLIGHTS

HFMU expands beyond South Africa’s borders Fraud, waste and abuse ‘dashboard' report Member guidelines to apply for exemption for LCBOs Medical scheme dashboard analysis

Dr. Katlego Mothudi, Managing Director of the Board of Healthcare Funders (BHF), reflects on the year in review, during which the organisation widely engaged with its members and stakeholders on a wide range of issues affecting not only the funding industry, but the broader healthcare environment.

W

e engaged our members and

of Financial Institutions (COFI) Bill,

stakeholders on a range of

two proposed pieces of legislation

complex topics and issues during 2019.

with a potentially huge impact on

Pivotal discussion points included

the industry. As part of our value

fraud, waste and abuse (FWA), a

proposition, we also undertook a

major concern within the funding

strategic ‘scenario planning’ exercise

Policy and regulatory engagements with different stakeholders

environment and low-cost benefit

to evaluate South Africa’s future

options (LCBOs). Schemes are currently

healthcare landscape. Furthermore,

not permitted to offer LCBOs, and the

in consultation with the CMS and

Strategic partnerships

BHF is lobbying the Council for Medical

SA healthcare sector scenario planning into 2030

Effective coverage implementation manual for medical schemes

Schemes (CMS) to change this.

the Department of Home Affairs, we developed a ‘recognition framework’ aimed at resolving the requirement

We are engaging with government

that foreign students, despite being in

with regard to the National Health

possession of a valid visa, be covered

Insurance (NHI) Bill and the Conduct

by a registered medical aid scheme.

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for the year ended 31 December 2019

GP OUTLIERS BY WEEKDAY Dashboard representation of Fraud Waste and Abuse Industry Report

The following are key highlights for

third Annual Healthcare FWA Indaba.

report was based on data collected

the year under review.

With an unprecedented attendance

from medical schemes. There are

record, this two-day event brought

numerous possible strategies for

together the industry’s leaders and

fighting FWA and, as highlighted in

stakeholders to share information on

this report, collaboration is key to

key issues related to FWA.

unlocking their benefits. We encourage

1. FRAUD, WASTE AND ABUSE The online portal of the Healthcare Forensic Management Unit (HFMU) has over 100 participants representing various organisations. Members have shared over 390 cases of investigations conducted on FWA in the portal since its relaunch in 2018. The HFMU has expanded beyond South Africa’s borders and includes participants from Lesotho, Namibia

funders to share more information

Highlights from the programme

on the HFMU portal as it helps focus

included case studies such as details of the sick note syndicate; admissibility of evidence in a court of law presented by the National Prosecuting Authority (NPA); the evolving role of the regulator in the context of FWA, delivered by the

efforts on FWA initiatives. Greater participation by other funders with regard to data-sharing will improve the identification of outliers and bring about efficiencies.

Health Professions Council of South

Data-sharing and leveraging insights

Africa (HPCSA); and the role of the

across funders have also enabled

Health Sector Anti-Corruption Forum

funders and investigators to better

and Zimbabwe. We look forward to

in curbing FWA as detailed by the

focus investigative efforts, when

welcoming participants from other

Special Investigations Unit (SIU).

addressing the challenges of FWA.

FWA industry report

CMS S59 investigation

The BHF compiled a detailed FWA

In 2019 the CMS launched the Section

‘dashboard’ report comprising

59 Investigation (S59), which was

In recognition of International Fraud

highlights from 70% of industry data

led by a panel of legal experts. The

Awareness Week, the HFMU hosted its

in respect of trends. This inaugural

purpose was to probe allegations of

countries, including Botswana, Malawi and eSwatini, in 2020.

FWA indaba

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ANNUAL REPORT 2019

Medical Schemes Employer Groups

H EALTHCARE F ORENSIC M ANAGEMENT U NIT

Road Accident Fund

HFMU KEY STAKEHOLDERS

Administrators / Managed Care Organisations

Special Investigations Unit

Compensation Funds Health Departments

racial profiling and unfair treatment of

options. Instead, insurers were granted

permitted to provide cover to the same

healthcare practitioners by medical

broad exemptions from the Medical

population while the LCBO framework

schemes and administrators.

Schemes Act and permitted to provide

is being developed. Medical schemes

demarcation products for a further

offer more protection to the population

two years, while the CMS and the

covered as they operate based on

National Department of Health (NDoH)

strong social solidarity principles. This

develop a framework for LCBOs.

will result in schemes providing more

In its submission, the BHF highlighted the prevalence of healthcare fraud globally as well as in our industry. It recognised and acknowledged efforts made by medical schemes and administrators to tackle FWA. However, it was reiterated that these individual efforts must be consolidated to address the scourge of FWA effectively. The HFMU was established for this purpose and has been advocating for industry-wide collaboration.

2. LOW-COST BENEFIT OPTIONS

The BHF guidelines

standardised benefits that are in line with national health policy, as opposed

To support members, the BHF

to the fragmented provision of health

developed guidelines to encourage

services by insurers.

and help members apply for exemption for LCBOs. The guidelines were based on essential healthcare benefits, which are aligned with the revised prescribed minimum benefits (PMBs) currently under development.

Appeal lodged by the BHF Towards the end of the 2019 financial year, the BHF lodged an official appeal with the CMS with regard to the Discovery Life exemption, granted in

For the successful implementation of

January 2019. After numerous attempts

NHI, it is important to strengthen the

to obtain information, the CMS, in

The CMS’ Circular 54 of 2015 provided

provision of primary care benefits.

terms of the Promotion of Access

guidelines for medical schemes to

The BHF is of the view that the same

to Information Act (PAIA) and the

apply for exemptions in respect of

exemption dispensation offered

Promotion of Administrative Justice Act

LCBOs. The exemption framework

to insurers in respect of low-cost

(PAJA), declined our requests to provide

was withdrawn, however, leaving

options should also be given to

us with details regarding the basis upon

schemes unable to provide such

medical schemes. Schemes should be

which that exemption was granted.

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for the year ended 31 December 2019

The BHF response to CMS Circular 80 of 2019

3. NHI SUBMISSION

Hoexter: Administrative Law in South Africa points out that whether one applies the Promotion of Justice Act or

The stated purpose of Circular 80 of

The NHI Bill was released on

the constitutional principle of legality,

2019, issued by the CMS, is to inform

8 August 2019. The BHF’s submission

administrators are required to remain

medical schemes, insurers and other

was submitted to the Parliamentary

within the bounds of their powers and

Portfolio Committee on Health by

interested parties that no LCBOs will

not to misconstrue those powers.

29 November 2019.

segments going forward. The circular

The sustainability of the medical

further states that no products based

schemes industry in the long term is

on the Demarcation Exemption

currently under threat and has been for

The submission was in three parts: the first was an executive summary. The BHF supports the concept of

Framework and/or the Medical

some time, due partly to the high costs

UHC as defined by the WHO, namely:

Schemes Act will be allowed beyond

of the current PMB package. There is no

‘Universal health coverage means that

2021. This circular is legally problematic

guarantee that the new PMB package,

all people and communities can use

for a number of reasons. It is ultra vires

if it is brought into law, will resolve

the promotive, preventive, curative,

the powers of both the Registrar of

the problems around accessibility of

rehabilitative and palliative health

Medical Schemes and the CMS, and it

medical schemes to lower-income

services they need, of sufficient quality

constitutes an unlawful fettering of the

groups. While a PMB package based

to be effective while also ensuring that

Council’s powers to grant exemptions

on primary healthcare is undoubtedly

the use of these services does not

in terms of section 8(h) of the Medical

a step in the right direction, it has

expose the user to financial hardship.’

Schemes Act.

not yet been tested and there may

For South Africa, NHI is the vehicle to

well be opposition to such a package

deliver UHC.

be allowed for low-income market

The duty of the Council, in section 7 of the Medical Schemes Act, is to control and co-ordinate the functioning of

from various societal groups when

It is necessary to emphasise, however,

the Minister of Health attempts to promulgate the necessary regulations.

that NHI is not UHC. It is just one of

is complementary (as opposed to

While the need for LCBOs may well

objectives of UHC. Even if UHC is an

consistent) to national health policy,

fall away if the new PMB package is

ideal that can never be fully attained,

and does not extend to the taking

implemented, it is up to the Council

pursuing it gives direction to a health

of blanket decisions not to grant

to decide, in terms of section 8(h),

system for improving access to

exemptions to medical schemes in

whether there are still exceptional

healthcare services for those who

terms of section 8(h) on the subject

cases that warrant exemption. This can

need them, so it is a valuable concept.

of LCBOs.

only be done on a case-by-case basis.

There is a constitutional right to

The ability of medical schemes to

administrative action that is lawful,

adapt to their changing environment,

reasonable and procedurally fair,

like any other business, is critical

and that cannot be overturned by a

for their survival. In light of this,

circular from the CMS. The fact that the

unlawful constraints on exemptions

CMS signalled its intention to apply a

from the Medical Schemes Act and

blanket rule regarding medical scheme

its regulations, such as those set

exemptions for LCBOs is therefore

out in Circular 80 of 2019, cannot be

deeply concerning. Hoexter (vi): C.

entertained.

medical schemes in a manner that

the mechanisms for achieving the

The second part of the submission was a full commentary and analysis. This section consisted of the BHF’s comments and analysis of the NHI Bill, taking into consideration the language used, constitutional anomalies, corporate governance of the NHI fund, flow of funding, the role of provincial and local government, and purchaser/ provider split, amongst others.

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ANNUAL REPORT 2019

These included concerns relating to amendments to the Medical Schemes Act, the single exit price and the application of the Competition Act. The third part of the submission detailed proposed amendments to the NHI Bill. The BHF prepared this section in order to assist the Parliamentary Portfolio Committee to better understand the nature of the amendments to the NHI Bill proposed in its written submission. Some of the changes relate to the wording but others were proposed in order to ensure that the systems, to be created by the bill, are effective and efficient and that the Constitution is upheld. The BHF members have pledged to recognise the critical role of the government in providing for the health needs of the South African population and have committed to work together with officials of the national and provincial Departments of Health and other government agencies in a spirit of fairness, co-operation and constructive engagement within the confines of the law.

4. THE BHF MEDICAL SCHEME DASHBOARD ANALYSIS SNAPSHOT The quality of care provided by open schemes and restricted schemes is comparable. HIV has the highest coverage ratios, while asthma has the lowest coverage ratios. The coverage ratios for hypertension are sub-optimal, yet it is the most prevalent chronic condition. The non-healthcare CMS Annual Report 2018/2019

expenditure of open schemes is higher compared to non-healthcare

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for the year ended 31 December 2019

expenditure in restricted schemes. This is largely attributed to brokerage and marketing expenses.

5. SCENARIO PLANNING

Defining the game

All in all, four scenarios were crafted: These were Clean Bill of Health,

The process used a set of questions and followed the methodology below: 1. Context – how has healthcare

the BHF head office on 23 May 2019 to evaluate the South African health sector, which is currently not ‘healthy’. The objective of this process was to develop a set of scenarios for the South African healthcare sector until 2030, and to identify opportunities for the BHF in the development of an improved healthcare sector that would be beneficial to its members.

Intensive Care Unit (ICU). CLEAN BILL OF HEALTH is a

changed over the last five years? A strategic conversation took place at

Non-Adherence, Waiting Room and

best-case scenario where there

2. Scope – what is the BHF’s playing

is healthcare sector cohesion

field, or the scope of its game? 3. Players – who are the major players in the healthcare sector?

plus positive leadership by senior government officials. The doctor is on the ball; the treatment is solid; the

4. Rules of the game – what are the

patient follows the doctor’s guidance;

certainties that apply to all players

a clean bill of health emerges. Positive

in the sector?

leadership on the part of government

5. Key uncertainties – what uncertainties will impact on the sector? 6. Scenarios – what are possible futures for the healthcare sector?

has laid down the structural framework and the collaborative environment for key players within the healthcare sector.

DEFINING THE GAME – SCENARIO MATRIX HEALTHCARE SECTOR PLAYER COHESION

Waiting Room

Clean Bill of Health

SENIOR GOVERNMENT LEADERSHIP NEGATIVE

SENIOR GOVERNMENT LEADERSHIP POSITIVE

ICU

Non-Adherence

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ANNUAL REPORT 2019

6. TITANIUM AWARDS

NON-ADHERENCE envisages

they can; now they’re waiting for the

discordance among key healthcare

necessary authorities to help. In this

sector players, despite positive

scenario, key players in the healthcare

The 5th edition of the Titanium Awards

leadership by government. The

sector need buy-in from senior

saw the inclusion of a new category

doctor provides appropriate advice

government structures to provide

known as the Best Paper Award. The

the momentum and pathways for the

award seeks to promote a balance of

healthcare system to succeed. That

scientific rigour and relevance to the

leadership is not forthcoming.

industry so that science is accessible

on what needs to be done, but the patient either ignores it or search for alternative therapies online. The result: non-adherence.

to member trustees.

A protectionist mindset throws down

The worst-case ICU SCENARIO

stumbling blocks in the path of clear

sees discordance among key

developmental initiatives provided by

healthcare sector players exacerbated

the government.

by the lack of postitive leadership

Titanium Award for Young

THE WAITING ROOM SCENARIO is

from government. Without clear

Achiever: Anele Siswana was the

characterised by healthcare sector

guidance through regulation, and the

winner. The award celebrates young

cohesion despite negative leadership

energy and resources of government,

professionals who have made a

by government. Patients have an idea

the healthcare sector has little hope

notable impact in the healthcare

of what is wrong and have done all

of growth.

industry and also seeks to promote

Anele Siswana, winner of the Titanium Award for Young Achiever

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The winners in each category are as follows:


ANNUAL REPORT 2019

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effective succession within the sector to sustain the future of the medical profession. Anele walked away with R50 000 in prize money. Titanium Award for Outstanding Achievement: This category celebrates any individual who has made outstanding and exceptional contributions to the healthcare industry to promote, grow, improve and advance the sector. Dr Brian Ruff was named the winner. Titanium Award for Excellence in Creating Access to Healthcare: The Government Employees Medical Scheme (GEMS) scooped the prize. The award recognised its initiatives to facilitate access to healthcare. Titanium Award for Service to Membership – Open, Closed and Self-Administered Medical Schemes, Administrators and Managed Care Organisations:

Dr Brian Ruff, winner of the Titanium Award for Outstanding Achievement

This award was conferred on Hosmed in recognition of what it has achieved

Rispel were the winners. This award

Ferhson was honoured with the award.

in providing the best service to its

recognises health journalists for the

His daughter, Renita Fehrsen-du

members. The award recognises

contribution they make towards raising

Toit, accepted the award on his

industry excellence and unprecedented

awareness of healthcare issues.

behalf. Speaking about her father’s

Titanium Award for Best Paper:

contributions to healthcare outcomes

contributions to members by providing value for money.

This category recognises the best

in South Africa, she said: “He always

Titanium Award for Health

paper, which provides information that

had a passion to care for people and

Facilities (private and public

is relevant and adds value. Nominees

after he retired from academia, he

sectors): This award acknowledges

were judged on relevance, clarity,

started a medical aid that enabled

individual healthcare facilities whose

soundness and completeness. Shivani

even lower-income people to afford

innovations and systems result in

Ranchod was named the winner.

private healthcare services. If I learned

efficiency in the delivery of quality healthcare. Alliance Care was the winner.

Dr Humphrey Zokufa Lifetime Achievement Award: This award

one thing from my father, it is always to be ethical.” The family announced

recognises an individual who has

that it would donate the prize money

Titanium Award for Best

made a significant contribution to

of R50 000 to the Ian Murray Fund, an

Healthcare Media Content: Primedia

the healthcare industry over a long

organisation that facilitates medical

Cape Talk’s Pippa Hudson and Amy Rae

period of time. The late Professor Sam

students’ trips to rural areas.

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ANNUAL REPORT 2019

7. STAKEHOLDER ENGAGEMENT

The BHF membership engagement

2019. Initiatives with key stakeholders included the following:

Engaging and building relationships with all our key stakeholders ensures that the BHF meets the needs of its members, driving activities to achieve strategic goals and sustain the business. Various stakeholder

Policy and regulatory engagements

with 19 different stakeholders,

issues and challenges emerged as the

12 thought leadership sessions,

primary concerns of our members.

Exhibitions held with five key

The table below lists those key

partners,

concerns and challenges, based on our

Engagements with three non-

engagements with our members.The

members, and

funding industry operates in a highly

Successful signing of two Memo-

randums of Understanding (MoUs).

engagements were held for the period

BHF MEMBER ENGAGEMENTS

In the course of 2019, a number of

regulated environment and the BHF

STAKEHOLDER REVIEW 2019

COUNTRY

TYPE

CHANNEL

KEY ISSUES

South Africa

Regional meeting Cape Town and Johannesburg

23 medical schemes

HFMU collaboration

5 administrators

Low-cost options

Board of trustee presentations

4 medical schemes

Address member concerns, areas to focus on

BHF and WITS

25 registered attendees

Trustee Development Programme

13 members schemes

2 countries represented

The law relating to medical schemes, role of responsibility of trustees, ethical leadership, history of medical aids, health governance, fraud waste and abuse in healthcare, health finance, principles and practices of governance: King IV practices

5 administrators

Scenario planning feedback

1 managed care entity

COFI Bill – Legal opinion; Low-cost options

Update on activities undertaken by the BHF on behalf of members

1 administrator 2 non-members

Regional meeting Cape Town and Johannesburg

Value-based contracting The BHF Conference 2019

NHI regional workshop Johannesburg

15 medical schemes

NHI Bill

Board of trustee presentations

12 medical schemes

Update on activities undertaken by the BHF on behalf of members; Address member concerns and identify key areas to focus on

Regional Meeting Johannesburg and Cape Town

21 medical schemes

The BHF NHI Submission; Alignment of Healthcare Reform in the context of Health Market Inquiry

4 administrators 1 managed care organisation 1 government agency

Post HMI – What’s next for medical schemes Low cost option- exemption application Section 59; Effective coverage implementation COFI Bill; PMB Review; Risk Based Solvency CMS Annual Report Analysis SIU Health Sector Anti-Corruption Forum

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for the year ended 31 December 2019

routinely engaged extensively with

TOP 10 MEMBER CONCERNS IN 2019

policy-makers and regulators, both proactively and reactively, on various key issues affecting membership in

1.

Medical scheme consolidation

Botswana, Namibia, South Africa,

2.

Role of the funding industry under the NHI

3.

Relationship between the CMS and medical schemes

4.

Lack of growth

5.

Escalating healthcare costs

6.

Racial profiling allegations

7.

Lack of cohesion in the industry

Zimbabwe, Lesotho, Malawi and Swaziland. A stakeholder engagement was implemented further thereto. A stakeholder engagement plan, which can be accessed on the company website, shows in tabular form details

8. The need for governance training

of the many and varied initiatives in

9.

which the BHF has participated and the key outputs. Key elements are

Quality of healthcare

10. LCBOs

provided alongside and below.

BHF MEMBER ENGAGEMENTS

STAKEHOLDER REVIEW 2019

COUNTRY

TYPE

CHANNEL

KEY ISSUES

Botswana

Botswana regional

3 medical schemes

The BHF's proposition to Botswana members

meeting

1 administrator

Healthcare fraud, waste and abuse Update on the student visa issue

Cape Town ICC

Updates on regional activities of the BHF Data collection; Effective coverage Unique identifier for healthcare professionals in Botswana Regional meeting

Lesotho

Strategic workshop

3 schemes

Fraud framework; Student visa updates; HMFU

1 administrator 1 non-member

The implementation of NHI: Industry role, lessons learnt and Implications for the industry

1 medical scheme

Benefit design

Research matters Strategic direction

Malawi

Malawi regional meeting

1 medical scheme

The BHF's proposition to Malawian members Healthcare fraud, waste and abuse

Cape Town ICC

Update on the student visa issue Updates on regional activities of the BHF Data collection; Effective coverage Unique identifier for healthcare professionals in Malawi

Namibia

Regional meeting

4 medical schemes

Fraud waste and abuse collaboration regionally Data collection The BHF's value to the industry Overview of the SA funding system

Strategic workshop

1 medical scheme

Benefit design

Workshop

1 medical scheme

Effective coverage

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ANNUAL REPORT 2019

New members It gave us great pleasure to welcome Bonitas Medical Fund and the Compensation Fund to the BHF family in 2019. Bonitas is the second-largest open medical scheme in South Africa,

have both on board and looks forward

There were 438 and 745 deletions,

to a long and mutually rewarding

respectively, over the same period.

relationship.

These stats are representative of the open and closed practices across the

8. PRACTICE CODE NUMBERING SYSTEM

SADC region for the period 2018/2019.

9. TRUSTEE TRAINING

with 730 000 beneficiaries. It has

There were many new registrations on

financial stability, strong key indicators

the Practice Code Numbering System

The BHF undertook extensive trustee

of fiscal health and reserves of over

(PCNS) during 2018/2019. These

training in the course of 2019 as part

R3 billion. The Compensation Fund’s

included both medical professionals

of the BHF and Wits Business School

mission is to regulate the South

and allied health workers

Trustee Development Programme.

African labour market to ensure a

throughout the SADC region. The

Sessions were well-attended with 44

sustainable economy through various

new registrations totalled 4745 and

attendees overall, representing 20

measures. The BHF is delighted to

4784, respectively, for the two years.

schemes and one administrator.

BHF MEMBER ENGAGEMENTS

STAKEHOLDER REVIEW 2019

COUNTRY

TYPE

CHANNEL

KEY ISSUES

SADC

Regulator’s round

6 countries

Recognition of foreign insurance products in

table discussion

keeping with the requirements of the Immigration Act 13 of 2002

Regional meeting

7 medical schemes

Fraud waste and abuse, research, data spec,

Board of Trustees

2 medical schemes

Address member concerns, key areas to focus on

One on one

4 medical schemes

Address member concerns, key areas to focus on

One on one

1 administrator

Address member concerns, key areas to focus on

Effective Coverage

4 medical schemes

Member implementation experiences with regards

Implementation

3 stakeholders

to effective coverage as well as the overview of

upcoming events and student visa updates Presentations

Forum South Africa

effective coverage

BHF & WITS

25 registered attendees

The law relating to medical schemes, the role of

Zimbabwe

Trustee

12 member schemes

and responsibility of trustees, ethical leadership,

Lesotho

Development

4 non-member

history of medical aids, health governance, fraud

organisations

waste and abuse in healthcare, health finance,

2 partners

principles and practices of governance:

3 countries

King IV practices

One on one

2 medical schemes

Fraud waste and abuse collaboration regionally;

One on one

2 medical schemes

Zimbabwe

Programme

Data collection; BHF value to the industry Guest lecturers; Howard Stephens: Health finance case studies; Joe Seoloane: Case studies on companies that have undergone curatorship Update on BHF activities on behalf of members Address member concerns, areas to focus on

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL REPORT 2019

17

A pass rate of 85% was recorded and

context, further to which a proposed

upon request from the BHF Benefit

issues under the spotlight included

framework was developed. The

and Risk Department.

the law relating to schemes, trustees’

background to the development

responsibilities and ethical leadership.

and structure of the framework

10. EFFECTIVE COVERAGE An implementation manual on effective coverage was launched in December

is discussed in detail in the BHF document entitled 'Effective Coverage in South Africa – an Implementation Manual for Medical Schemes'.

11. THE 20TH ANNUAL BHF CONFERENCE The 20 th BHF Annual Conference was held between 21 and 24 July 2019 at the International Convention Centre in

2019. The BHF commissioned

The purpose of this document is to

Cape Town. Over 1000 delegates from

3ONE Consulting Actuaries to assist

provide practical input regarding the

more than 20 countries attended,

in assessing effective coverage

implementation of this framework in a

including healthcare executives,

within the South African healthcare

medical scheme context. It is available

professionals, principal officers of

BOARD OF HEALTHCARE FUNDERS NPC


18

ANNUAL REPORT 2019

1000+

Delegates

20 Countries

89 

120 

18 

Industry thought leaders and experts presented at the conference

Organisations from across the healthcare, financial, medical and other sectors were represented

Media were represented at the conference

medical schemes, policy-makers,

schemes, pharmaceutical companies,

regulators, government officials and

administrators, investment houses,

representatives of international

government departments, managed

organisations.

care organisations and international

The conference featured 89 guest speakers from across the SADC region,

bodies such as the World Health

A peer-reviewed health journal, the

Organisation (WHO) and SADC.

Southern Africa Health Journal, was

the USA, Kenya, Ireland, India and

Themed Convergence 2030: Healthcare

Germany, amongst others.

Re-imagined, the conference focused

Dignitaries included the Namibian Deputy Minister of Health and Social Services, Juliet Kavetuna, the Namibian Deputy Minister of Finance,

12. LAUNCH OF THE SOUTHERN AFRICA HEALTH JOURNAL

on the role of convergence in defining

launched in July 2019 in conjunction with the at the 20 th BHF Annual Conference.

what the healthcare system will look

Fragmentation is a common theme

like in 2030.

in the South African system and is not unique to us; it exists in many

A major part of the conference was

countries. It comes at a cost and

dedicated to understanding the

hence the inaugural journal had

role of multi-sectoral convergence

‘convergence’ as its theme within

in delivering quality health services

the overarching context of UHC and

and why it is important to scale up.

the need for increased access to

Key topics included, amongst other,

quality affordable care. It included

defining and understanding our

an update on Malawi’s journey as it

An estimated 120 organisations

healthcare ecosystem, as well as the

moves towards UHC. Topics covered

were represented, including medical

need for health system reform.

included:

Paulos Ithete, Namibian Member of Parliament, Heather Sibungo, the Director General: NDoH of South Africa, Malebona Precious Matsoso, and Gauteng MEC for Health, Dr Bandile Masuku.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL REPORT 2019

20% Healthcare-related expenditure amounted to R157 billion in 2019

19

Paid to professional providers in hospital Directly paid to hospitals

37%

PMB conditions and tertiary care

50%

Allocated to in-hospital care

67%

SOURCE: CMS Annual Report

South African effective coverage

framework Measuring medical scheme risk

profiles Essential modules for medical aid

administration Value proposition for efficiency

discounted options offered by South African medical schemes in 2018 Patient experience – a formative

and summative evaluation of the self-reported perspective of medical scheme beneficiaries with diabetes.

13. CMS ANNUAL REPORT ANALYSIS The 2018/19 CMS Annual Report highlighted very low growth in the industry, as well as a risk pool that is weakening. In the absence of interventions such as LCBOs and a PMB review, the state of the industry is likely to decline further. It is therefore important that we ensure that the barriers to care associated with the

Industry trends

be retained by schemes to cater for the risks medical schemes face?

Trends noted in the previous years

In fact, risk-based solvency is a

have continued. The number of schemes has been reduced marginally and there are now 78 registered schemes; the total number of benefit options offered by these schemes is 264. Fragmentation at

much-needed intervention to ensure optimal solvency levels and the BHF is committed to continued engagement on these and many other issues affecting healthcare in the region.

the benefit option level persists,

Of the R157 billion paid in claims,

especially as there are an additional

more than 50% related to PMB

65 efficiency-discounted options

conditions – a very high proportion

that 8.92 million beneficiaries may

of that spent on tertiary care. Of

now choose from. Open schemes

the total healthcare expenditure,

experienced a 0.91% increase in

37% was directly paid to hospitals,

growth, closed schemes 0.51%.

and approximately 20% of total expenditure was paid to professional

On the financial side, the industry

providers in hospital. This implies that

received R174 billion in 2018,

more than 67% of total healthcare

up from R163 billion in 2017.

expenditure was for in-hospital care.

Healthcare-related expenditure amounted to R157 billion in the 2018 financial year. The industry made a surplus of R5 billion, contributing to reserves which totalled R66 billion as at 31 December 2018.

This confirms the HMI’s observation that most care takes place in hospital, making medical schemes unaffordable. If the industry is to reverse this unsustainable trajectory, there is a need to relook the provision

current PMB package are addressed

One must then ask the question:

of more primary and preventative

immediately. LCBOs will be a start.

how much of these reserves should

care.

BOARD OF HEALTHCARE FUNDERS NPC


20

ANNUAL REPORT 2019

What are members experiencing?

required is that the right choices and

proof of medical cover from a South

actions are taken.

African-registered medical scheme, as

As noted above, beneficiaries have

14. THE COFI BILL

the choice of belonging to one of 329 alternative options (264 benefit options and 65 efficiency-discounted options) offered by 78 schemes. That is a large number to choose from and the complexity of benefit design makes the choice even more difficult. This explains why the HMI

per the South African Immigration Act. This requirement is imposed at two stages:

The Conduct of Financial Institutions (COFI) Bill is a complex piece of legislation and must be read in conjunction with other pieces of legislation, notably the Financial Services Regulatory Act. It repeals

1. Application stage: Some South African embassies/consulates require proof of cover before the visa is applied for. This requirement, however, is not applied consistently.

Average contributions increased by

Demarcation Regulations. Medical

8.2%, which is 3.5% above inflation.

schemes will have to compete with

This places significant financial strain

insurers offering healthcare products

2. University registration stage: Some universities (selectively) reject foreign students’ local medical scheme cover; instructing them to obtain South African medical scheme cover; from one of their vendors despite the foreign student having a valid visa.

on members. Out-of-pocket payments

as before.

In light of this, a ‘recognition

Report recommends standardised benefit options with simpler designs; something the CMS is also looking at.

are an additional cost. Beneficiaries’ total out-of-pocket expenditure was at least R32.9 billion in 2018, up from R31.8 billion. This amounts to 19% of total healthcare expenditure, which means that the industry is failing to cover almost 20% of beneficiaries’ needs.

several other Acts and its potential impact on the medical funding industry is huge. If implemented in its current form, it will do away with the

The number of institutions regulated by the Financial Services Conduct Authority (FSCA) is much wider than the entities the CMS regulates. In the COFI Bill, there is provision to regulate all outsourced services by schemes and administrators. This means that all outsourced services of both schemes

This once again highlights the need

and administrators may be under

to review benefit design to provide

scrutiny and may require licences from

more primary care. While there was

the FCSA.

a decrease in new complaints by beneficiaries to the CMS, there was an increase in unresolved cases, almost double relative to the previous year. While more cases were resolved in comparison to 2017, it is of concern that more than 47% of complaints had taken more than 120 days to resolve.

The extent of the interventions is wide. The COFI Bill calls for oversight on remuneration of all service providers to ensure that it is fair, commensurate and there is no duplication of payment. The FCSA will be empowered to determine the fairness of contracts with any service provider.

framework’ has been developed by the CMS in consultation with the Department of Home Affairs, SADC member states, the International Education Association of South Africa and the BHF. The framework seeks to provide a mechanism for the CMS to assess whether medical schemes not registered in South Africa fulfil the regulatory requirements. The framework, in terms of section 8 (c) of the Medical Schemes Act, provides that: “The Council shall, in the exercise of its powers, be entitled to enter into an agreement with any person, including the State or any other institution, for the performance of any specific act or function or the rendering of any service.”

The report notes that industry needs to adopt significant reforms to better

15. STUDENT VISA UPDATE

serve the ‘health citizen’. This is indeed possible, given the strong financial

Foreign students who wish to study

position of the industry. All that is

in South Africa are required to obtain

BOARD OF HEALTHCARE FUNDERS NPC

DR KATLEGO MOTHUDI MANAGING DIRECTOR


BOARD OF H E A LT H C A R E FUNDERS NPC (Non-Profit Company in terms of Section 10 of the Companies Act 2008)

ANNUAL FINANCIAL STATEMENTS f o r t h e y e a r e n d e d 3 1 D e c e m b e r 2 0 19


22

ANNUAL REPORT 2019

ANNUAL FINANCIAL STATEMENTS for the year ended 3 1 D ecember 2019

COUNTRY OF INCORPORATION AND DOMICILE

South Africa

NATURE OF BUSINESS

“To promote the interest of members as medical schemes and administrators with a view to efficient access of their subscribing members to healthcare benefits.”

DIRECTORS A K Mia Hamdulay Administrators - SA J K Mothudi Executive M R Bayley Administrators - SA L R Callakoppen Open Schemes - SA M E Dlamini SADC - eSwatini A Fourie-van Zyl Open Schemes - SA G Goolab Restricted Schemes - SA J H Joubert Open Schemes - SA N J Khauoe Restricted Schemes - SA M Mahlaba Administrators - SA T B Makoetlane SADC - Lesotho S Martinus Restricted Schemes - SA J V M Mbonani Open Schemes - SA A V Memela Open Schemes - SA M C Mokgosana SADC - Botswana B O S Moloabi Restricted Schemes - SA H L Nhlapo Administrators - SA N Nyathi Administrators - SA C Raftopolous Restricted Schemes - SA S N Sanyanga SADC - Zimbabwe H C Schäfer SADC - Namibia C G Schmidt Restricted Schemes - SA H Stephens Restricted Schemes - SA M C Wilson Restricted Schemes - SA SECRETARY

Michelle Beneke - Volvere (Pty) Ltd

COMPANY REGISTRATION

2001/003387/08

REGISTERED OFFICE

Lower Ground Floor South Tower 1Sixty Jan Smuts Jan Smuts Avenue cnr Tyrwhitt Avenue Rosebank 2196

POSTAL ADDRESS

PO Box 2863 Saxonwold 2132

ATTORNEYS

Adams and Adams Attorneys

BANKERS

Nedbank Limited

AUDITORS

SizweNtsalubaGobodo Grant Thornton Inc

BOARD OF HEALTHCARE FUNDERS NPC

Chairperson Re-elected 23 July 2019 MD Appointed 21 November 2019

Resigned 23 July 2019

Resigned 23 July 2019

Appointed 23 July 2019 Resigned 2 December 2019 Appointed 1 April 2019 Appointed 23 July 2019

Resigned 3 April 2019


ANNUAL FINANCIAL STATEMENTS 23 for the year ended 31 December 2019

ANNUAL FINANCIAL STATEMENTS for the year ended 3 1 D ecember 2019

FINANCE AND AUDIT COMMITTEE REPORT Composition of the Finance and Audit Committee Owing to the size of the company, the Board of Directors resolved to appoint a Finance and Audit Committee that will undertake additional functions. The Finance and Audit Committee is also responsible for providing oversight in respect of risk management. A risk register is reviewed on a regular basis. These risks are monitored by this Committee. At 31 December 2019, the membership of the Finance and Audit Committee comprised: A Fourie-van Zyl

Non-Executive Director

Chairperson

J K Mothudi

Managing Director (Executive)

Not a member – by invitation only

J V M Mbonani

Director (Non-Executive)

Member from 4 November 2019

S D H Odendaal

Independent

Member

H Stephens

Director (Executive)

Member and Financial Consultant for the 2019 Financial Year

M C Wilson

Director (Non-Executive)

Member from 22 May 2019

The Chairperson or, in her absence, at least one member of the Finance and Audit Committee attends the Annual General Meeting.

Functions of the Finance and Audit Committee The public interest score of the company is less than 350. In addition, the company has not, in terms of its Memorandum of Incorporation, agreed to adopt the Enhanced Accountability Requirements as set out in Chapter 3 of the Companies Act 71 of 2008 (Companies Act). However, in the spirit of good corporate governance and in alignment with the provisions of the King Report on Corporate Governance for South Africa, 2016 (King IV), the Board of Directors has formed the Finance and Audit Committee, which holds meetings with the key role players on a regular basis and by the unrestricted access granted to external auditors. In the current year, four meetings were held by the Finance and Audit Committee. The details of membership and attendance are set out on page 53. The Terms of Reference of the Finance and Audit Committee are reviewed on a regular basis to ensure that they remain relevant. In these Terms of Reference, the main responsibilities are: • Considering the appointment of the external auditors, assessing their independence and making appropriate recommendations, through the Board, to members for consideration at the Annual General Meeting; • Discussing, with the external auditors, the auditor’s engagement letter; • Recommending to the Board the external audit fee and pre-approving any non-audit services; • Ensuring that the provision of non-audit services does not impair the external auditor’s independence or objectivity; • Reviewing the annual financial statements prior to Board submissions; • Reviewing policies and processes; • Enquiring of the external auditors about significant financial risks or exposure; • Reviewing, with the internal auditors, the internal audit process; • Reviewing and monitoring corporate governance practices; and • Reviewing the company’s risk management assessment. BOARD OF HEALTHCARE FUNDERS NPC


24

ANNUAL REPORT 2019

FINANCE AND AUDIT COMMITTEE REPORT (CONTINUED) Statement of Internal Control Based on the assessment by the Finance and Audit Committee of the results of the internal audit of the company’s system of internal controls and risk management, including the design, implementation and effectiveness of the internal financial controls and considering information and explanations given by management and discussions with both the internal and external auditors on the results of their audits, nothing has come to the attention of the Finance and Audit Committee that caused it to believe that the company’s system of internal controls and risk management is not effective and that the internal financial controls do not form a sound basis for the preparation of reliable financial statements. The opinion of the Finance and Audit Committee has been recommended to the Board for approval.

Annual Financial Statements The Finance and Audit Committee has evaluated the annual financial statements for the year ended 2019 and concluded that they comply, in all material aspects, with the requirements of the Companies Act and the International Financial Reporting Standard for Small and Medium-sized Entities. The Finance and Audit Committee, therefore, recommended the approval of the annual financial statements to the Board. The financial statements for the current year have been prepared in accordance with the International Financial Reporting Standard (IFRS) for Small and Medium-sized Entities.

Internal Audit Outsourced Risk and Compliance Assessment (Pty) Ltd were re-appointed as internal auditor during 2019.

External Auditor The auditors are engaged to provide members with an independent opinion as to whether or not the annual financial statements fairly present, in all material aspects, the financial position of the company and its financial performance and cash flows in accordance with the International Financial Reporting Standard (IFRS) for Small and Medium-sized Entities and the requirements of the Companies Act 71 of 2008. The Finance and Audit Committee has been provided with a management letter by the external auditors. Management indicated that all representations made to the independent auditors were accurate and appropriate.

_______________________________________________ A FOURIE-VAN ZYL Johannesburg 25 June 2020

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 25 for the year ended 31 December 2019

ANNUAL FINANCIAL STATEMENTS for the year ended 3 1 D ecember 2019

DIRECTORS’ RESPONSIBILITIES AND APPROVAL The Directors are required by the Companies Act of South Africa, 2008, to maintain adequate accounting records and are responsible for the content and integrity of the annual financial statements and related financial information included in this report. It is their responsibility to ensure that the annual financial statements fairly present the state of affairs of the company at the end of the financial year and the results of its operations and cash flows for the period then ended, in conformity with the International Financial Reporting Standard for Small and Medium-sized Entities. The external auditors are engaged to express an independent opinion on the annual financial statements. The annual financial statements are prepared in accordance with the International Financial Reporting Standard for Small and Medium-sized Entities and are based upon appropriate accounting policies consistently applied and supported by reasonable and prudent judgments and estimates. The Directors acknowledge that they are ultimately responsible for the system of internal financial control established and place considerable importance on maintaining a strong control environment. To enable the Directors to meet these responsibilities, the Board sets standards for internal control aimed at reducing the risk of error or loss in a cost effective manner. The standards include the proper delegation of responsibilities within a clearly defined framework, effective accounting procedures and adequate segregation of duties to ensure an acceptable level of risk. These controls are monitored and all employees are required to maintain the highest ethical standards in ensuring the company’s business is conducted in a manner that in all reasonable circumstances is above reproach. The focus of risk management in the company is on identifying, assessing, managing and monitoring all known forms of risk across the company. While operating risk cannot be fully eliminated, the company endeavours to minimise it by ensuring that appropriate infrastructure, controls, systems and ethical behaviour are applied and managed within predetermined procedures and constraints. The Directors are of the opinion, based on the information and explanations given by management, that the system of internal control provides reasonable assurance that the financial records may be relied on for the preparation of the annual financial statements. However, any system of internal financial control can provide only reasonable, and not absolute, assurance against material misstatement or loss. The Directors have reviewed the company’s cash flow forecast for the year to 31 December 2020 as part of the going concern assessment and, in the light of this review and the current financial position, they are satisfied that the company has or will have access to adequate resources to continue in operational existence for the foreseeable future. The external auditors are responsible for reporting whether the annual financial statements are fairly presented in accordance with the applicable financial reporting framework. The annual financial statements have been examined by the company’s external auditors and their report is presented on pages 26 to 28. The annual financial statements set out on pages 29 to 48 which have been prepared on the going concern basis, were approved by the Board on 28 May 2020 and were signed on its behalf by:

_______________________________________________

_____________________________________________

DR A K MIA HAMDULAY DR J K MOTHUDI Johannesburg 25 June 2020 BOARD OF HEALTHCARE FUNDERS NPC


26

ANNUAL REPORT 2019

REPORT OF THE INDEPENDENT AUDITORS to the members of the Board of Healthcare Funders NPC Opinion We have audited the financial statements of the Board of Healthcare Funders NPC (the company) set out on pages 31 to 48, which comprise the statement of financial position as at 31 December 2019, and the statement of profit or loss and other comprehensive income, statement of changes in funds and reserves and statement of cash flows for the year then ended, and notes to the financial statements, including a summary of significant accounting policies. In our opinion, the financial statements present fairly, in all material respects, the financial position of the Board of Healthcare Funders NPC as at 31 December 2019, and its financial performance and cash flows for the year then ended in accordance with the International Financial Reporting Standard for Small and Medium-sized Entities and the requirements of the Companies Act of South Africa.

Basis for opinion We conducted our audit in accordance with International Standards on Auditing (ISAs). Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the sections 290 and 291 of the Independent Regulatory Board for Auditors’ Code of Professional Conduct for Registered Auditors (Revised January 2018), parts 1 and 3 of the Independent Regulatory Board for Auditors’ Code of Professional Conduct for Registered Auditors (Revised November 2018) (together the IRBA Codes) and other independence requirements applicable to performing audits of financial statements in South Africa. We have fulfilled our other ethical responsibilities, as applicable, in accordance with the IRBA Codes and in accordance with other ethical requirements applicable to performing audits in South Africa. The IRBA Codes are consistent with the corresponding sections of the International Ethics Standards Board for Accountants’ Code of Ethics for Professional Accountants and the International Ethics Standards Board for Accountants’ International Code of Ethics for Professional Accountants (including International Independence Standards) respectively. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Other information The directors are responsible for the other information. The other information comprises the information included in the document titled “Board Of Healthcare Funders NPC (Non-Profit Company in terms of Section 10 of the Companies Act, 2008) Annual Financial Statements for the year ended 31 December 2019”, which includes the Directors’ Report as required by the Companies Act of South Africa. The other information does not include the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and we do not express an audit opinion or any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit, or otherwise appears to be materially misstated. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 27 for the year ended 31 December 2019

REPORT OF THE INDEPENDENT AUDITORS (CONTINUED) Responsibilities of the directors for the financial statements The directors are responsible for the preparation and fair presentation of the financial statements in accordance with the International Financial Reporting Standard for Small and Medium-sized Entities and the requirements of the Companies Act of South Africa, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the directors are responsible for assessing the company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. As part of an audit in accordance with ISAs, we exercise professional judgement and maintain professional skepticism throughout the audit. We also: • Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control. • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the company’s internal control. • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the directors. • Conclude on the appropriateness of the directors’ use of the going concern basis of accounting and based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the company’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the company to cease to continue as a going concern.

BOARD OF HEALTHCARE FUNDERS NPC


28

ANNUAL REPORT 2019

REPORT OF THE INDEPENDENT AUDITORS (CONTINUED) • Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation. We communicate with the directors regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

_______________________________________________ Pravesh Hiralall SizweNtsalubaGobodo Grant Thornton Inc. Director Registered Auditor 25 June 2020 20 Morris Street East Woodmead

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 29 for the year ended 31 December 2019

DIRECTORS’ REPORT for the year ended 31 December 2019

The Directors present their report for the year ended 31 December 2019.

MAIN BUSINESS AND OPERATIONS The Company promotes the interest of members as medical schemes and administrators with a view to efficient access of their subscribing members to health care benefits. The operating results of the Company are set out in the attached financial statement. Significant expenditure was incurred on the upgrade to the PCNS system but this was offset by curtailed expenditure in other areas. A for profit entity was established in 2019 with the MD being the sole director. No financial transactions were processed through this entity in 2019. In our opinion the results do not require any further comment.

DIRECTORS NAME

DATE OF APPOINTMENT

M R Bayley

17 August 2017

DATE OF RESIGNATION

South Africa

L R Callakoppen

21 November 2019

South Africa

M E Dlamini

13 September 2018

eSwatini

A Fourie-van Zyl

08 February 2016

South Africa

G Goolab

07 June 2016

South Africa

J H Joubert

19 June 2018

South Africa

N J Khauoe

17 May 2018

South Africa

M Mahlaba

30 November 2016

South Africa

T B Makoetlane

22 November 2018

Lesotho

S Marthinus

22 November 2018

South Africa

J V M Mbonani

23 July 2019

South Africa

A V Memela

08 February 2016

South Africa

A K Mia Hamdulay

19 August 2015

South Africa

M C Mokgosana

01 April 2019

Botswana

B O S Moloabi

23 July 2019

South Africa

J K Mothudi

01 September 2017

South Africa

H L Nhlapo

28 July 2015

South Africa

N Nyathi

30 November 2016

South Africa

C Raftopolous

26 August 2014

South Africa

S N Sanyanga

19 August 2015

Zimbabwe

H C Schäfer

28 September 2016

Namibia

C G Schmidt

19 June 2018

South Africa

H Stephens

08 February 2016

South Africa

M C Wilson

13 September 2018

South Africa

23 July 2019

23 July 2019

2 December 2019

3 April 2019

COUNTRY

BOARD OF HEALTHCARE FUNDERS NPC


30

ANNUAL REPORT 2019

DIRECTORS’ REPORT (CONTINUED) for the year ended 31 December 2019 ACCOUNTING FRAMEWORK The financial statements have been prepared in accordance with the International Financial Reporting Standard (IFRS) for Small and Medium-sized Entities.

TAXATION Prior to the incorporation as a Section 21 company, the Board of Healthcare Funders (BHF) was an unincorporated association, exempt from income tax. After incorporation under Section 21 of the previous Companies Act, BHF had to reapply for a tax exemption certificate. The exemption certificate was approved on 22 March 2012 without an effective date. However, all amounts owed to the BHF have been refunded. For the current year, no taxation has been provided as a result of the tax exempt status granted by the South African Revenue Service.

PRACTICE CODE NUMBERING SYSTEM On 18 March 2014 Council for Medical Schemes wrote to the Company advising that the tender for the administration of PCNS had not been awarded to the Company. The Company then launched legal proceedings contesting the legality of the tender award. An arrangement was also reached with the Council for Medical Schemes that the Company would continue to administer PCNS pending the outcome of the legal proceedings. There has been no further legal proceedings in the current year and no legal costs have been incurred in respect of this matter. The only known exposure is any future potential legal costs to be incurred to close out on this matter. Further engagement occurred during 2019 and progress is being made.

GOING CONCERN The annual financial statements have been prepared on the basis of accounting policies applicable to a going concern. This basis presumes that funds will be available to finance future operations and the realisation of assets and settlement of liabilities, contingent obligations and commitments that will occur in the ordinary course of business.

COVID-19 The company implemented its Business Continuity Plan during March 2020. The majority of staff has been able to work from home and system enhancements are in place to decentralise the operations of the call centre. All investments are with the local banks and have only been affected by the reduction in the Repo rate.

AUDITORS SizweNtsalubaGobodo Grant Thornton Inc was appointed as external auditors for a three-year term which ends in 2020.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS

31

for the year ended 31 December 2019

STATEMENT OF COMPREHENSIVE INCOME for the year ended 31 December 2019

NOTES

2019 R

2018 R

Revenue

3

43 872 000

39 086 536

Other Income

4

12 195 674

10 899 424

Operating Expenses

21

(56 987 660)

(55 699 784)

OPERATING (DEFICIT)/SURPLUS

5

(919 986)

(5 713 824)

Investment Revenue

6

3 272 356

3 100 285

TOTAL SURPLUS/(DEFICIT) FOR THE YEAR

2 352 370

(2 613 539)

TOTAL COMPREHENSIVE INCOME/(LOSS) FOR THE YEAR

2 352 370

(2 613 539)

BOARD OF HEALTHCARE FUNDERS NPC


32

ANNUAL REPORT 2019

STATEMENT OF FINANCIAL POSITION for the year ended 31 December 2019

NOTES

Non-Current Assets

2019 R

2018 R

3 212 725

3 739 259

Property, Plant and Equipment

8

3 203 463

3 727 033

Intangible Assets

9

9 262

12 226

36 809 810

33 290 191

Current Assets Trade and Other Receivables

10

759 451

1 985 962

Cash and Cash Equivalents

11

36 050 359

31 304 229

TOTAL ASSETS

40 022 535

37 029 450

Reserves

33 067 879

30 715 509

Accumulated Funds

12

22 177 586

20 974 889

PCNS Reserve

15

10 890 293

9 740 620

Current Liabilities

6 954 656

6 313 941

Trade and Other Payables

13

6 198 716

5 492 094

Provision for Leave Pay

14

755 940

821 847

40 022 535

37 029 450

TOTAL FUNDS RESERVES AND LIABILITIES

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 33 for the year ended 31 December 2019

STATEMENT OF CHANGES IN FUNDS AND RESERVES for the year ended 31 December 2019

Accumulated funds R

PCNS Reserve R

Total R

BALANCE AT 31 DECEMBER 2017

23 409 151

9 919 896

33 329 047

Deficit for the year

(2 613 539)

-

(2 613 539)

179 277

(179 277)

-

20 974 889

9 740 620

30 715 509

2 352 370

-

2 352 370

Transfer to PCNS Reserve

(1 149 673)

1 149 673

-

BALANCE AT 31 DECEMBER 2019

22 177 586

10 890 293

33 067 879

Transfer from PCNS reserve BALANCE AT 31 DECEMBER 2018 Surplus for the Year

BOARD OF HEALTHCARE FUNDERS NPC


34

ANNUAL REPORT 2019

STATEMENT OF CASH FLOWS for the year ended 31 December 2019

Notes

CASH FLOWS FROM OPERATING ACTIVITIES Cash receipts from Customers / Members Cash paid to Suppliers and Employees

2019 R

2018 R

4 892 595

(4 111 710)

56 179 963

49 805 591

(54 559 724)

(57 017 586)

Cash generated / (utilised) by operating activities

18

1 620 239

(7 211 995)

Interest received

6

3 272 356

3 100 285

CASH FLOWS FROM INVESTING ACTIVITIES

(146 465)

(1 005 973)

Replacement of property, plant and equipment

(155 884)

(1 310 321)

9 419

304 348

4 746 130

(5 117 683)

Proceeds on disposal of property, plant and equipment Net increase / (decrease) in cash and cash equivalents Cash and cash equivalents at the beginning of the year

11

31 304 229

36 421 912

Cash and cash equivalents at the end of the year

11

36 050 359

31 304 229

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 35 for the year ended 31 December 2019

ACCOUNTING POLICIES for the year ended 3 1 D ecember 2019 1

CORPORATE INFORMATION

The financial statements of Board of Healthcare Funders (Non-Profit Company in terms of Section 10 of the Companies Act, 2008) (the “company”) for the year ended 31 December 2019 were authorised for issue in accordance with a resolution of the Directors on 28 May 2020. The company is a non-profit company in terms of Section 10 of the Companies Act, 2008 incorporated and domiciled in South Africa with its membership comprising administrators, medical schemes and societies in South Africa, Botswana, Lesotho, Mozambique, Namibia, eSwatini, Malawi and Zimbabwe.

2

PRESENTATION OF ANNUAL FINANCIAL STATEMENTS

The financial statements set out on pages 31 to 48 have been prepared in accordance with the International Financial Reporting Standard (IFRS) for Small and Medium-sized Entities and in accordance with the Companies Act. These financial statements are presented in Rands which also represents the functional currency of the company. All financial information is presented in Rands and has been rounded to the nearest Rand except where otherwise stated.

2.1

Property, plant and equipment

Property, plant and equipment are stated at cost, excluding the costs of day-to-day servicing, less accumulated depreciation and any accumulated impairment in value. Such cost includes the cost of replacing part of such property, plant and equipment when the cost is incurred if the recognition criteria are met. The amortisation method was changed from reducing balance to straight line for the 2019 financial year. The carrying values of property, plant and equipment are reviewed for impairment when events or changes in circumstances indicate that the carrying value may not be recoverable. An item of property, plant and equipment is derecognised upon disposal or when no future economic benefits are expected from its use or disposal. Any gain or loss arising on derecognition of the asset (calculated as the difference between the net disposal proceeds and the carrying amount of the asset) is included in surplus or deficit in the year the asset is derecognised. The assets’ residual values, after straight line depreciation is applied, are reviewed on an annual basis and adjusted to an end value of R1, if there is any indication of additional usage.

BOARD OF HEALTHCARE FUNDERS NPC


36

ANNUAL REPORT 2019

ACCOUNTING POLICIES (CONTINUED) for the year ended 31 December 2019 2.1

Property, plant and equipment (continued)

Depreciation rates for the assets are as follows: Furniture and fittings: 5% to 20% Office equipment: 16.67% Computer equipment: 20% Leasehold improvements: 12.5%

2.2

Intangible assets

Intangible assets acquired separately are measured on initial recognition at cost. The cost of intangible assets acquired in a business combination is fair value as at the date of acquisition. Following initial recognition, intangible assets are carried at cost less any accumulated amortisation and any accumulated impairment losses. Internally generated intangible assets are not capitalised, and expenditure is charged against surplus or deficit in the year in which the expenditure is incurred where these costs do not meet the recognition criteria. The amortisation method was changed from reducing balance to straight line for the 2019 financial year. The useful life of the PCNS intangible asset is assessed to be finite and has been impaired to R1 in prior periods (Refer to Note 9). The useful life of the assets is estimated as follows: Computer software 3 to 15 years PCNS software 3 to 15 years Research costs Research costs are expensed as incurred.

2.3

Impairment of assets

The company assesses at each reporting date whether there is an indication that an asset may be impaired. If any such indication exists, the company makes an estimate of the asset’s recoverable amount. An asset’s or cash generating unit’s recoverable amount is the higher of an asset’s fair value less costs to sell and its value in use and is determined for an individual asset, unless that asset does not generate cash inflows that are largely independent of those from other assets or groups of assets. Where the carrying amount of an asset exceeds its recoverable amount, the asset is considered impaired and is written down to its recoverable amount. The difference between the carrying value and recoverable amount is recorded in surplus or deficit. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. Fair value less costs to sell is the amount obtainable from the sale of an asset in an arm’s length transaction between knowledgeable, willing parties, less the costs of disposal. The best evidence of the fair value less costs to sell of an asset is a price in a binding sale agreement in an arm’s length transaction or a market price in an active market. If there is no binding sale agreement or active market for an asset, fair value less costs to sell is based on the best information available to reflect the amount that an entity could obtain, at the reporting date, from the disposal of the asset in an arm’s length transaction between knowledgeable, willing parties, after deducting the costs of disposal. In determining this amount, an entity considers the outcome of recent transactions for similar assets within the same industry.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 37 for the year ended 31 December 2019

ACCOUNTING POLICIES (CONTINUED) for the year ended 31 December 2019 2.3 Impairment of assets (continued) An assessment is made at each reporting date as to whether there is any indication that previously recognised impairment losses may no longer exist or may have decreased. If such indication exists, the recoverable amount is estimated. A previously recognised impairment loss is reversed only if there has been a change in the estimates used to determine the asset’s recoverable amount since the last impairment loss was recognised. If that is the case the carrying amount of the asset is increased to its recoverable amount. That increased amount cannot exceed the carrying amount that would have been determined, net of depreciation, had no impairment loss been recognised for the asset in prior years. Such reversal is recognised in surplus or deficit. After such a reversal, the depreciation charge is adjusted in future periods to allocate the asset’s revised carrying amount, less any residual value, on a systematic basis over the remaining useful life.

2.4

Financial instruments

Initial recognition and measurement All financial instruments are recognised at the trade date. Trade date is the date at which the company committed to purchase the asset. Financial instruments are initially recognised when the company becomes party to the contractual terms of the instruments and are measured at the transaction price. Financial liabilities and equity instruments are classified according to the substance of the contractual agreement on initial recognition. Transaction costs are included in the initial measurement of the financial instrument. Subsequent to initial recognition these instruments are measured as set out below.

Financial assets Accounts receivable At the end of each reporting period, the trade receivables are reviewed to determine whether there is any objective evidence of impairment. If so, an impairment loss is recognised. Trade receivables are recognised and carried at the undiscounted amount less an allowance for any impairment. Provision is made when there is objective evidence that the company will not be able to collect the debts. Bad debts are written off when identified. Trade receivables are non-interest bearing and are generally settled within 30 – 90 days.

Cash and cash equivalents The accounting policy for cash and cash equivalents is set out in 2.5.

Financial liabilities The company’s principal financial liabilities are trade and other payables. These are categorised under “other liabilities”.

Trade and other payables Trade and other payables are carried at the undiscounted amount. Trade payables are non-interest bearing and are normally settled on 30-day terms.

BOARD OF HEALTHCARE FUNDERS NPC


38

ANNUAL REPORT 2019

ACCOUNTING POLICIES (CONTINUED) for the year ended 31 December 2019 2.4

Financial instruments (continued)

Derecognition Financial assets A financial asset (or, where applicable, a part of a financial asset or part of a group of similar financial assets) is derecognised when: •

the rights to receive cash flows from the asset have expired;

the company retains the right to receive cash flows from the asset, but has assumed an obligation to pay them in full without material delay to a third party under a “pass through” arrangement; or

the company has transferred its rights to receive cash flows from the asset and either (a) has transferred substantially all the risks and rewards of the asset, or (b) has neither transferred nor retained substantially all the risks and rewards of the asset, but has transferred control of the asset.

When the company has transferred its rights to receive cash flows from an asset and has neither transferred nor retained substantially all the risks and rewards of the asset nor transferred control of the asset, the asset is recognised to the extent of the company’s continuing involvement in the asset. Continuing involvement that takes the form of a guarantee over the transferred asset is measured at the lower of the original carrying amount of the asset and the maximum amount of consideration that the company could be required to repay.

Derecognition Financial liabilities A financial liability is derecognised when the obligation under the liability is discharged or cancelled or expires. When an existing financial liability is replaced by another from the same lender on substantially different terms, or the terms of an existing liability are substantially modified, such an exchange or modification is treated as a derecognition of the original liability and the recognition of a new liability and the difference in the respective carrying amounts is recognised in surplus or deficit.

Fair value methods and assumptions The carrying amount of financial assets and liabilities with a maturity of less than one year is assumed to approximate their fair value.

2.5

Cash and cash equivalents

Cash equivalents are short-term, highly liquid investments held to meet short-term cash commitments rather than for investment or other purposes. Therefore, an investment normally qualifies as a cash equivalent only when it has a maturity of, say, three months or less from the date of acquisition. For the purpose of the cash flow statement, cash and cash equivalents comprise cash on hand, deposits held on call and investments in money market instruments all of which are available for use by the company unless otherwise stated. Cash and short-term deposits in the statement of financial position comprise cash at bank and in hand and short-term deposits with an original maturity of three months or less.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 39 for the year ended 31 December 2019

ACCOUNTING POLICIES (CONTINUED) for the year ended 31 December 2019 2.6 Provisions Provisions are recognised when the company has a present obligation (legal or constructive) as a result of a past event, it is probable that an outflow of resources embodying economic benefits will be required to settle the obligation and a reliable estimate can be made of that amount of the obligation. Where the company expects some or all of a provision to be reimbursed, the reimbursement is recognised as a separate asset but only when the reimbursement is virtually certain. The expense relating to any provision is presented in surplus or deficit net of any reimbursement.

2.7

Employee Benefits

The cost of short-term employee benefits (those payable within 12 months after service is rendered) such as paid vacation, leave pay, sick leave and bonuses are recognised in the period in which the service is rendered and is not discounted. The expected cost of short-term accumulating compensated absences is recognised as an expense as the employees render service that increases their entitlement or, in the case of non-accumulating absences, when the absences occur. The expected cost of bonus payments is recognised as an expense when there is a legal or constructive obligation to make such payments as a result of past performance. Provisions for leave pay and bonuses are recognised as a liability in the financial statements. Defined Contribution Fund Contributions in respect of defined contribution plans are recognised as an expense in the year to which the related service is rendered.

2.8

Leases

The determination of whether an arrangement is, or contains, a lease is based on the substance of the arrangement and requires an assessment of whether the fulfilment of the arrangement is dependent on the use of a specific asset or assets and the arrangement conveys a right to use the asset. Company as a Lessee Operating Lease Operating lease payments are recognised as an expense in the income statement on a straight-line basis over the lease term.

2.9

Revenue recognition

Revenue is recognised to the extent that it is probable that the economic benefits will flow to the company and the revenue can be reliably measured. Revenue is recognised at the fair value of the consideration received or receivable excluding discount rebates and other SARS taxes and duty. The following specific recognition criteria must also be met before revenue is recognised: PCNS provider income PCNS income from providers is accounted for on the cash basis when payment is received. The fee is recognised as revenue when no significant uncertainty about its collectability exists.

BOARD OF HEALTHCARE FUNDERS NPC


40

ANNUAL REPORT 2019

ACCOUNTING POLICIES (CONTINUED) for the year ended 31 December 2019 2.9

Revenue recognition (continued)

Levy income Levy income from members and user income from the Practice Code Numbering System is accounted for on the accrual basis where there is reasonable assurance that the levy will be received. Interest income Interest is recognised using the effective interest rate (EIR). EIR is the rate that exactly discounts the estimated future cash payments or receipts over the expected life of the financial instrument, or a shorter period, where appropriate, on a time proportion basis that takes into account the effective yield on the asset. All other income is accounted for on the accrual basis.

2.10

Taxes

Value added tax Revenues, expenses and assets are recognised net of the amount of value added tax except where the value-added tax incurred on a purchase of assets or services is not recoverable from the taxation authority, in which case the value-added tax is recognised as part of the cost of acquisition of the asset, or as part of the expense item, as applicable. The net amount of VAT recoverable / payable is included as part of receivables or payables in the statement of financial position.

2.11

Significant accounting judgements and estimates

Estimation of uncertainty The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date, that have a significant risk of causing a material adjustment to the carrying amounts of assets within the next financial year are discussed below: Property, plant and equipment Estimation is used in approximating the useful lives and residual values of property, plant and equipment. These assessments are made on an annual basis and use historical evidence and current economic factors to estimate the values (see note 8). Trade receivables Estimation is used in approximating the recoverability of debtors. These assessments are made on an annual basis and uses management’s best estimate based on current economic factors and historical experience with debtors (see note 10).

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS

41

for the year ended 31 December 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

2019 2018 R R

3. REVENUE Levy Income

15 734 988

14 746 523

Practice Code Numbering System Income

28 137 012

24 340 013

43 872 000

39 086 536

10 955 713

9 678 694

212 174

282 411

1 027 787

938 319

12 195 674

10 899 424

4. OTHER INCOME Conference Income and Sponsorship Trustee Training Income Sundry Income

5. OPERATING SURPLUS Operating surplus is stated after: Loss on Disposals

45 949

25 720

Depreciation and Amortisation

627 051

732 694

Operating Leases - Equipment

60 752

55 444

Operating Leases - Premises (see Note 17)

2 388 361

2 381 236

23 800 092

22 123 345

201 824

170 522

27 124 029

25 488 961

Interest Received on Cash and Short-Term Deposits

3 272 356

3 100 285

3 272 356

3 100 285

Salaries and Wages Internal Audit Services

6. INVESTMENT REVENUE

7. AUDITORS REMUNERATION External Audit Fees

337 201

349 984

337 201

349 984

BOARD OF HEALTHCARE FUNDERS NPC


42

ANNUAL REPORT 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED) 8. PROPERTY, PLANT AND EQUIPMENT Capital Furniture Office Computer Leasehold Work in and fittings equipment equipment improvements Progress

Total

R R R R R R COST: At 1 Jan 2018

1 711 677

1 205 665

931 943

1 345 308

277 046 5 471 639

Additions

145 053

70 639

655 070

439 558

- 1 310 320

Disposals

(132 189)

(247 775)

(59 531)

1 724 541

1 028 529

1 527 482

At 31 Dec 2018 Additions Disposals At 31 Dec 2019

- (68 739) 1 655 802

- (277 046)

1 784 866

-

6 065 417

-

155 884

-

-

-

(43 698)

-

- (112 436)

1 028 529

1 639 668

1 784 866

R

R

155 884

- 6 108 865

ACCUMULATED Furniture Office Computer Leasehold DEPRECIATION: and fittings equipment equipment improvements

(716 541)

R

Total

R R

At 1 Jan 2018

586 393

563 587

467 960

397 253 2 015 193

Depreciation charge for the year

110 956

96 145

195 422

325 857

Disposals

(114 593)

(247 765)

(42 829)

- (405 187)

At 31 Dec 2018

582 755

411 967

620 552

723 110 2 338 384

Depreciation charge for the year

105 432

83 245

196 051

239 358

Disposals

(41 062)

At 31 Dec 2019

647 125

- 495 212

(16 007) 800 596

-

728 380

624 086 (57 069)

962 468 2 905 401

NET BOOK VALUE: At 31 Dec 2019

1 008 677

533 317

839 072

At 31 Dec 2018

1 141 786

616 562

906 930

BOARD OF HEALTHCARE FUNDERS NPC

822 398 3 203 463 1 061 756

3 727 033


ANNUAL FINANCIAL STATEMENTS 43 for the year ended 31 December 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED)

2019 2018 R R

9. INTANGIBLE ASSETS Computer Software Cost At 1 January 2019 Disposal At 31 December 2019

69 726

107 153

-

(37 427)

69 726

69 726

57 501

71 900

2 964

4 314

-

(18 713)

60 465

57 501

9 261

12 225

Accumulated Amortisation At 1 January 2019 Amortisation Charge for the Year Disposal At 31 December 2019

Net Book Value

PCNS Copyright The carrying value is determined as follows: Cost Accumulated Impairment Carrying value at end of year TOTAL INTANGIBLE ASSETS

2 850 000

2 850 000

(2 849 999)

(2 849 999)

1

1

9 262

12 226

The PCNS copyright was purchased from Bestmed Medical Scheme, in terms of an out-of-court settlement. The Council for Medical Schemes, which accredits BHF with the administration of PCNS stipulated that no profit may be derived from PCNS. The excess PCNS income over the actual expenditure is placed in a specific reserve for the maintenance of PCNS. The impairment was assessed on the date of acquisition of the copyright and represents the recoverable amount. The recoverable amount was determined at the PCNS cash unit level and was based on the value in use of zero, as no profit may be derived from the PCNS administration.

BOARD OF HEALTHCARE FUNDERS NPC


44

ANNUAL REPORT 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED) 2019 2018 R R

10.

TRADE AND OTHER RECEIVABLES

Trade Receivables

823 014

935 303

(429 306)

(550 305)

393 708

384 998

3 500

148 087

South African Revenue Services - VAT

362 243

1 452 876

759 451

1 985 962

Balance at the Beginning of the Year

550 305

596 649

Arising During the Year

360 322

259 102

(481 321)

(305 446)

Provision for Credit Allowances Prepayments

Provision for impairment

Unused Amounts Reversed Balance at End of Year

429 306

550 305

Age analysis of financial assets that are past due but not impaired

0–30 Days 31–60 Days 61–90 Days 91+ Days Total R R R R R

Trade Receivables

12 940

19 942

171 275

189 551

393 708

As at 31 December 2019

12 940

19 942

171 275

189 551

393 708

Trade Receivables

24 959

6 385

88 038

265 617

384 998

As at 31 December 2018

24 959

6 385

88 038

265 617

384 998

Trade and other receivables are non-interest bearing and are generally on 30-day terms. Trade and other receivables that are not past due nor impaired are considered to be fully recoverable. Due to the short-term nature of the instruments their fair value approximates the carrying amounts. The maximum exposure to credit risk at the reporting date is the carrying amount of the financial statements of each class of trade and other receivables mentioned above. The company does not hold any collateral as security.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 45 for the year ended 31 December 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED) 2019 2018 R R

11. CASH AND CASH EQUIVALENTS Cash and cash equivalents comprise: Cash on Hand

-

Bank Balances

84

344 585

519 718

Short Term Deposits

35 705 774

30 784 427

Total Cash

36 050 359

31 304 229

12. ACCUMULATED FUNDS In terms of the Companies Act, these funds are not distributable to constituent members in the normal course of business but can be used to create a specific reserve. In the Board’s view there is no need to establish a specific reserve.

13. TRADE AND OTHER PAYABLES 2019 2018 R R

Trade Payables

545 556

858 084

Accruals

2 187 668

1 768 477

Other Payables

2 816 561

2 316 217

642 802

544 411

6 129

4 905

PCNS Over Payments Employee related payables

6 198 716

5 492 094

Other Payables comprised the following items:

Accrual for Audit Fees

342 240

388 795

Debtors with Credit Balances

2 474 321

1 927 422

2 816 561

2 316 217

Terms and conditions of the above financial liabilities. • Trade payables are non-interest bearing and are normally settled on 30-day terms. • Accruals and other payables are non-interest bearing and have on average a term of six months. Included in accruals and other payables are the lease commitments straight line adjustment. • PCNS overpayments occur as a result of practitioners paying excess amounts over and above current year subscription fees. • Debtors with credit balances represents overpayments by members to be used for future conference or membership fees. • Due to the short-term nature of the instruments their carrying amounts approximate their fair value.

BOARD OF HEALTHCARE FUNDERS NPC


46

ANNUAL REPORT 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED)

2019 2018 R R

14. PROVISION FOR LEAVE PAY Provision at the Beginning of the Year Provision raised during the year Provision utilised during the year

821 847

553 460

1 127 532

1 126 475

(1 193 439)

(858 088)

755 940

821 847

Leave pay A provision is recognised for the estimated value of outstanding leave entitlement for staff not yet taken at the reporting date. The outflow of benefits will occur as the leave is taken. There are no cash flow implications unless employment is terminated.

15. PCNS Reserve During the 2019 Financial Year R1 149 673 was transferred from Accumulated Funds to PCNS Reserve. During the 2018 Financial Year R179 277 was transferred from PCNS Reserve to Accumulated Funds.

16. BHF CONFERENCE Conference income and Sponsorship (included in other income - note 4) Conference expenses (included in operating expenses) Conference Surplus

2019 2018 R R 10 955 713

9 678 694

(10 027 895)

(8 945 602)

927 818

733 092

17. COMMITMENTS AND CONTINGENCIES Operating lease commitments The company has entered into leases on property and an office machine. The property leases have an average life of eight years and five years respectively. There are no restrictions placed upon the lessee by entering into the lease. The leases provide for an escalation of 9% per annum. Future minimum rentals payable under non-cancellable operating lease agreements at year-end are as follows:

2019 2018 R R

Up to one year

2 734 381

2 525 817

After one year but not more than five years

4 462 321

7 196 702

-

-

7 196 702

9 722 519

More than five years

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 47 for the year ended 31 December 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED) 2019 2018 R R

18. NOTES TO THE STATEMENT OF CASH FLOWS Reconciliation of net surplus before taxation to cash generated by operations

Net Surplus/Deficit

2 352 370

(2 613 538)

Adjustments: Depreciation

624 087

728 380

Amortisation

2 964

4 314

45 949

25 720

(3 272 356)

(3 100 285)

(246 986)

(4 955 409)

Loss on disposal of property and equipment Interest received

Changes in working capital

1 867 225

(2 256 586)

Trade and other receivables

1 226 511

(1 352 773)

Provisions

(65 907)

268 387

Trade and other payables

706 621

(1 172 200)

1 620 239

(7 211 995)

Cash generated by operating activities

19. DIRECTORS AND KEY MANAGEMENT EMOLUMENTS 2019 2018 R R

Executive

Short term employee benefits-emoluments received by director

3 583 372

3 382 046

Short term employee benefits-emoluments received by management team

7 890 274

6 930 555

Non-board related activities

1 162 231

1 139 742

12 635 877

11 452 343

The managing director is an executive director, no other directors’ emoluments are paid. The managing director’s service contract is a permanent contract, with no timelines applicable, other than notice periods. Non-board related activities refer to the contract for the Finance Consultant. A detailed breakdown of the emoluments paid to key staff members is available on request from the Company Secretary.

BOARD OF HEALTHCARE FUNDERS NPC


48

ANNUAL REPORT 2019

NOTES TO THE ANNUAL FINANCIAL STATEMENTS (CONTINUED) 20. FINANCIAL INSTRUMENTS Financial risk management objectives and policies The company’s principal financial instruments comprise cash and short-term deposits. The main purpose of these financial instruments is to raise finance for the company’s operations. The company has various other financial assets and liabilities such as trade receivables and trade payables, which arise directly from its operations.

Credit risk Receivables balances are monitored on an on-going basis. The maximum exposure is the carrying amount as disclosed in note 10. There is the possibility for a concentration of credit risk within the provision for impairment of trade receivables, the majority of which is for resigned member’s levies. With respect to credit risk arising from the other financial assets of the company, which comprise cash and cash equivalents, the company’s exposure to credit risk arises from default of the counterparty, with a maximum exposure equal to the carrying amount of these instruments. The company only deposits cash surpluses with financial institutions with a credit rating of not less than the equivalent of Aa1*. * Moody’s downgraded South Africa’s long-term foreign and local currency credit rating to Ba1 (BB+ equivalent to other credit rating agencies) on 27th March 2020 (i.e. below investment grade status or so-called “junk” level) The short-term outlook was left on negative, signaling the low likelihood of the credit rating improving in the short term. The company trades only with recognised, creditworthy third parties. In addition, receivable balances are monitored on an on-going basis with the result that the company’s exposure to bad debts is not significant. The maximum credit risk exposure arises from trade and other receivables and cash and bank balances. There are no significant concentrations of credit risk.

Liquidity risk The company monitors its risk to a shortage of funds using a recurring liquidity planning model. This model considers the maturity of both its financial liabilities and financial assets (e.g. accounts receivable) and projected cash flows from operations. The company has not entered into any loan arrangements and does not have any overdraft facilities.

Capital management The primary objective of the company’s capital management is to ensure that it maintains a strong credit rating and healthy capital ratios in order to support its business. No changes were made in the objectives, policies or processes during the years ended 31 December 2019 and 31 December 2018.

21. EVENTS AFTER THE REPORTING PERIOD COVID-19 The company implemented its Business Continuity Plan during March 2020. The majority of staff have been able to work from home and system enhancements are in place to decentralise the operations of the call centre. All investments are with the local banks and have only been affected by the reduction in the Repo rate.

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL FINANCIAL STATEMENTS 49 for the year ended 31 December 2019

SUPPLEMENTARY INFORMATION Supplementary Schedule not forming part of the Annual Financial Statements

DETAILED EXPENDITURE - NOTE 21

2019 2018 R R

OPERATING EXPENSES Advertising

176 336

116 651

Agency Fees

219 343

120 233

Audio-Visual Costs

-

23 909

Auditors Remuneration

337 201

Bank Charges

330 494

265 911

Cleaning

191 159

187 422

Computer Expenses Conference

349 984

594 216

548 593

10 027 895

8 945 602

Consumables

111 385

108 490

Depreciation

627 051

732 694

Electricity, Water and Rates

924 704

815 488

31 866

21 251

Entertainment Inspection Fees

351 253

520 213

Insurance

226 829

220 152

Internal Auditor’s Remuneration

201 824

170 522

Legal Expenses

780 950

559 607

Loss on Disposal of Property and Equipment

45 949

25 720

Maintenance

259 911

328 024

Meetings

967 988

1 306 827

82 974

48 864

Motor Vehicle Expenses Operating Lease Expenses - Equipment Operating Lease Expenses - Premises Postage and Courier Printing and Stationery Professional Services Provision for Doubtful Debts Recruitment Costs Staff Remuneration

60 752

55 444

2 388 361

2 381 236

4 326

144 852

58 405

167 347

11 506 474

11 102 704

(120 998)

(46 344)

-

446 702

23 800 092

22 123 345

Statutory Levies

207 670

201 053

Subscriptions

929 284

1 019 707

Sundry Expenses

22 394

18 170

416 865

385 966

Training and Welfare Costs

224 053

1 372 725

Travel and Accommodation

1 000 655

910 721

Telephone

Total 56 987 660 55 699 784

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ANNUAL REPORT 2019

SUPPLEMENTARY INFORMATION (CONTINUED) Supplementary Schedule not forming part of the Annual Financial Statements

DETAILED INCOME STATEMENT

2019 2018 R R

REVENUE

43 872 000

39 086 536

Levy Income

15 734 988

14 746 523

Practice Code Numbering System Income

28 137 012

24 340 013

OTHER INCOME

15 468 030

13 999 709

BHF Conference and Sponsorship

10 955 713

9 678 694

Interest Received

3 272 356

3 100 285

Sundry income

1 027 787

938 319

212 174

282 411

Trustee Training Income

Total Income

59 340 030

53 086 245

OPERATING EXPENSES

(56 987 660)

(55 699 784)

SURPLUS/(DEFICIT) AFTER TAXATION

BOARD OF HEALTHCARE FUNDERS NPC

2 352 370

(2 613 539)


ANNUAL FINANCIAL STATEMENTS

51

for the year ended 31 December 2019

SUPPLEMENTARY INFORMATION (CONTINUED) Supplementary Schedule not forming part of the Annual Financial Statements

DETAILED PCNS INCOME STATEMENT

2019 2018 R R

INCOME 30 304 510 26 450 523 BHF Levy Contribution 2 386 866 2 270 204 PCNS Service Provider Income 19 508 230 16 538 804 PCNS User Agreement Income 6 241 916 5 531 005 Inspection Fees 339 961 452 933 Interest Received 1 505 940 1 267 429 Sundry Income 321 597 390 148 EXPENSES 29 154 837 26 629 800 Bank Charges 296 027 232 314 Cleaning 110 683 107 873 Computer Expenses 87 979 106 613 Consumables 41 827 51 423 Depreciation 206 994 300 789 Electricity, Water And Rates 348 498 347 728 Inspection Fees 351 253 520 213 Legal Expenses 751 652 559 607 Maintenance 19 720 44 094 Meetings 37 226 94 706 Motor Vehicle Expenses 3 003 2 370 Operating Leases - Equipment 21 222 16 828 Operating Leases - Premises 1 045 212 1 109 168 Postage and Courier 495 128 181 Printing and Stationery 32 924 110 614 Professional Services 6 755 056 5 105 747 Provision for Doubtful Debts 223 308 (72 401) Recoveries 10 355 638 9 929 110 Recruitment Costs - 124 522 Staff Remuneration 8 023 825 7 253 853 Statutory Levies 54 977 64 883 Subscriptions 85 845 136 893 Sundry Expenses 5 250 11 158 Telephones 181 678 185 734 Training and Welfare Costs 48 141 42 797 Travel and Accommodation 66 404 114 983 PCNS Surplus / Deficit

1 149 673

(179 277)

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ANNUAL REPORT 2019

GENERAL INFORMATION Supplementary Schedule not forming part of the Annual Financial Statements MANAGEMENT TEAM • Kathlego Mothudi - Managing Director • Rajesh Patel - Head: Benefit & Risk • Zola Mtshiya - Head: Marketing and Communications • Eric Rantsho - Head of Shared Services and PCNS • Charlton Murove - Head of Research

ATTENDANCE AT BOARD OF DIRECTORS MEETINGS Director M R Bayley L R Callakoppen M E Dlamini A Fourie-van Zyl (Deputy Chairperson until AGM) G Goolab J H Joubert N J Khauoe (Deputy chairperson after AGM) M Mahlaba T B Makoetlane S Martinus J V M Mbonani A V Memela A K Mia Hamdulay (Chairperson) M C Mokgosana B O S Moloabi J K Mothudi H L Nhlapo N Nyathi C Raftopolous S N Sanyanga H C Schäfer C G Schmidt H Stephens M C Wilson √ n/a

21 February √ n/a √

23 May √ n/a √

23 July √ n/a √

19 September √ n/a √

21 November √ √ √

√ √

√ √

n/a √

n/a √

n/a √

– Attended meeting – Apologies given – Not a member of the board

BOARD OF HEALTHCARE FUNDERS NPC

√ √ n/a √ n/a n/a √ √ √ √ √ √

n/a n/a √ √ √ √ n/a √ √ √ √ √ √ √ √ √ √ √ n/a √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ n/a n/a n/a √ √ √ √ √

n/a √ √ √ √ √ √ √ √ √ √ √ √ n/a √ √


ANNUAL FINANCIAL STATEMENTS 53 for the year ended 31 December 2019

GENERAL INFORMATION (CONTINUED) Supplementary Schedule not forming part of the Annual Financial Statements FINANCE AND AUDIT COMMITTEE • The role of the Audit Committee is fulfilled by the Finance and Audit Committee, despite the fact that the company is not required to have an audit committee. • Finance and Audit Committee Meetings:

ATTENDANCE AT FINANCE AND AUDIT COMMITTEE MEETINGS Committee members A Fourie-van Zyl (Chairperson) J K Mothudi (Managing Director – by invitation) J V M Mbonani S D H Odendaal H Stephens M C Wilson √ n/a

20 February √ √ n/a √ √ n/a

22 May √ n/a √ √

18 September √ √ n/a √ √ √

4 November √ √ √ √ √

– Attended meeting – Apologies given – Not a member of the committee at that time

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ANNUAL REPORT 2019

CORPORATE GOVERNANCE REPORT for the year ended 3 1 D ecember 2019

OBJECTIVES OF THE BHF As a representative non-profit organisation, the BHF: Member interest representation Lobbying and advocacy Member compliance Member legal advice Trends monitoring Protect public perceptions of industry Member engagement Member collaboration Network opportunities Stakeholder relationships Industry standards Best practice Promote quality healthcare Recognising key industry stakeholders Education and training Thought leadership Enhancing skills and knowledge Member guidance Track industry issues Promote stakeholder awareness Transformation through development Transformation in healthcare industry Graduate development programme Opportunity identification Profiling members and industry

The BHF is committed to transformation of the healthcare industry and eradication of all forms of discrimination including on the grounds of health status, race, gender, sex, pregnancy, marital status, ethnic or social origin, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth.

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for the year ended 31 December 2019

INCLUSIVE APPROACH TO MEMBERSHIP To qualify for membership of the BHF, a member must participate in the healthcare industry. This includes public and private sector participants, including actuaries and other consultants. External representative organisations are Pan-African medical schemes, administrators and managed healthcare organisations. While full members are entitled to nominate directors from their constituency (medical scheme, administrator, managed healthcare organisation or external representative organisation) to the board of directors of the BHF (Board), associate members are not. An annual general meeting is convened once per annum to present the audited financial statements and annual report of the BHF. This normally coincides with the Annual BHF Conference; in 2019 the AGM was held on 23 July 2019.

Medical Scheme

Administrator FULL MEMBERS Managed Healthcare Organisation External Representative Organisation MEMBERS Administrator

Managed Healthcare Organisation ASSOCIATE MEMBERS

External Representative Organisation Any other entity in the Healthcare Industry

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ANNUAL REPORT 2019

STAKEHOLDER ENGAGEMENT As an industry body, the BHF is keenly aware that it operates not in a vacuum, but in a broader context.

Natural Environment Society Economy External Stakeholders Internal Stakeholders

BHF

Although eligible members are identified in its MOI, the BHF recognises its broader stakeholder set:

MEMBERS MEDICAL SCHEME BENEFICIARIES

CMS

GOVERNMENT

EMPLOYEES

HEALTHCARE PROVIDERS

MEDIA SUPPLIERS BOARD OF HEALTHCARE FUNDERS NPC


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for the year ended 31 December 2019

Economy The BHF is a level 3 contributor to broad-based black economic empowerment as described by the Codes of Good Practice issued by the Minister of Trade and Industry in terms of the Broad-Based Black Economic Empowerment Act 53 of 2003. Fraud, waste and abuse (FWA) in the healthcare funding environment is rife and the BHF has created a portal for the management of FWA through its Healthcare Forensic Management Unit (HFMU). The HFMU portal provides all stakeholders from the healthcare funding industry, including third parties who are not members of the BHF, with the ability to collaborate on the eradication of FWA. HFMU operates as a platform for this collaboration with multiple stakeholders, including law enforcement agencies and regulatory bodies. The BHF is a non-profit organisation that relies on membership subscriptions and fees for the attendance of its annual conference and other training programmes, including its trustee training programmes, to generate revenue. A for-profit entity, called Africa Health Connect (Pty) Ltd, was established in 2019 with the MD being the sole director. No financial transactions were processed through this entity in 2019. The intention is to reduce reliance on membership levy income for the sustainability of the organisation. The BHF is registered as a public benefit organisation with the South African Revenue Service.

Society One of the objectives of the BHF is to promote consumer awareness. Through its HFMU endeavours, it has further committed to fighting the scourge of FWA in the medical scheme industry, which has a direct impact on rising medical scheme contributions; it thereby seeks to ensure the ongoing affordability of private healthcare funding for consumers in the SADC region.

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ANNUAL REPORT 2019

Interventions Interventions include the following and are broadly framed within a stakeholder engagement policy:

Members The BHF annual conference Regional meetings e-Forums Member communiques Annual report AGM • Titanium Awards Trustee training

Media

Council for Medical Schemes (Regulator) Multi-lateral relationships in various disciplines between the BHF's employees and their counterparts at the CMS Engagement with the CMS (including the Registrar and Council) on a number of issues affecting the healthcare funding industry Engagement with regulators in other Southern African Development Community (SADC) countries in conjunction with local member representatives Stakeholder engagement policy

Suppliers

Educating the public on how medical schemes operate, including radio and TV appearances

Fair procurement policies

Press releases to provide information to media

Partnering with suppliers

Titanium Awards

Commitment to transformation

Corporate communication and media policies

Healthcare Providers Engagement at industry level with industry bodies for healthcare service providers including the Health Professions Council of South Africa (HPCSA), the South African Medical Association (SAMA) and the Hospital Association of South Africa (HASA) Financial investment to improve access to the Practice Code Numbering System (PCNS) Transformation – standing Governance Committee agenda item

Employees Expansion of Remuneration Committee to Human Capital Committee Performance-linked remuneration ExCite platform Knowledge management Transformation – standing Governance Committee agenda item Stakeholder engagement policy

Stakeholder engagement policy

Government

Medical Scheme Beneficiaries

Engagement with various spheres of government including the Department of Health and National Treasury on policy issues

Beneficiary awareness through media presentations

Submissions provided to draft legislation

Media releases and communiques which assist member schemes and ultimately medical scheme beneficiaries

Engagement with the relevant Ministers of Health in terms of industry regulation and concerns Stakeholder engagement policy

BOARD OF HEALTHCARE FUNDERS NPC

Lobbying for issues to the benefit of medical scheme beneficiaries


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for the year ended 31 December 2019

GOVERNANCE STRUCTURE

BOARD

Managing Director

Finance & Audit Committee

Universal Healthcare Committee

Governance Committee

SADC Committee

Human Capital Committee

HFMU Steering Committee

HFMU Operational Committee

Members

Non-Members

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ANNUAL REPORT 2019

BOARD OF DIRECTORS The Board is the governing body of the BHF and is ultimately accountable to the members. As a non-profit company, the BHF is required to have a minimum of three directors, but directors are appointed on a constituency basis as follows:

OPEN MEDICAL SCHEMES

RESTRICTED MEDICAL SCHEMES

Maximum 7 directors Open medical schemes registered with the CMS in South Africa

Maximum 6 directors Restricted medical schemes registered with the CMS in South Africa

ADMINISTRATORS & MANAGED CARE ORGANISATIONS

EXTERNAL REPRESENTATIVE ORGANISATIONS

Maximum 6 directors Administrators and Managed Care Organisations registered with the CMS in South Africa

1 director per country

BOARD REPRESENTATION The Chairperson and Deputy Chairpersons of the Board are as follows:

Ali Hamdulay Chairperson

Katlego Mothudi Managing Director

Antea Fourie-vanZyl Deputy Chairperson (Before AGM)

Neo Khauoe Deputy Chairperson (After AGM)

The Chairperson and Deputy Chairperson of the Board are appointed by the other Board members following the annual general meeting (AGM) at a special Board meeting exclusively convened to appoint the Chairperson and Deputy Chairperson and form the committees. Before the AGM, the Deputy Chairperson was also the chairperson of the Finance and Audit Committee and a member of the Human Capital Committee, but not its chair. The Deputy Chairperson after the AGM is a member of the Human Capital Committee, but not its chair. The Chairperson was a member of the Human Capital Committee but was not its chair. The Managing Director is an invitee to meetings of the Human Capital Committee and the Finance and Audit Committee.

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for the year ended 31 December 2019

Composition Open schemes are represented on the Board as follows: Antea Fourie-van Zyl, Medshield Josua Joubert, Compcare Lee Callakoppen, Bonitas Vusi Mbonani, Sizwe Vusi Memela, Hosmed (Resigned 2 December 2019)

The restricted scheme constituency has appointed the following directors: Costa Raftopoulos, Rand Water Croydon Schmidt, BCIMA (Resigned 3 April 2019) Guni Goolab, GEMS (Resigned 23 July 2019) Howard Stephens, Nedgroup Mike Wilson, TFG Neo Khauoe, Polmed Sabier Martinus, Old Mutual Stan Moloabi, GEMS

Administrators and managed care organisations are represented by the following directors: Ali Mia Hamdulay, Metropolitan Health Hleli Nhlapo, EOH Lungi Nyathi, Medscheme Mangaliso Mahlaba, Thebemed (Resigned 23 July 2019) Mark Bayley, Universal Healthcare

While the External Representative Organisations are represented as follows: Callie Schäfer, Namibia Moraki Mokgosana, Botswana Mzamo Dlamini, eSwatini Shylet Sanyanga, Zimbabwe Teboho Makoetlane, Lesotho

Apart from the Managing Director, all of the other directors are non-executive directors who are appointed to represent their constituencies, rather than their individual organisations.  

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ANNUAL REPORT 2019

Skill Set

Legal

Medical

The mix of knowledge and skills of the Board includes:

Procurement

Business

Human Resources

Accounting Risk Management

The Board is committed to transformation of the healthcare industry as a whole and this is encapsulated as one of the objectives of the BHF outlined in both the MOI as well as in the terms of reference of the Governance Committee, where transformation is a standing agenda item. Transformation is key to maintaining effective stakeholder engagement.

Term of Office Directors are appointed either by members through a voting process at the AGM or between AGMs by nomination from the relevant constituency at Board meetings. These interim appointments are confirmed by the members at the AGM immediately subsequent thereto. Save for the Managing Director (who is an executive director and also an employee of the BHF), directors serve for a term of office of three years; provided that each director whose tenure has ended may stand for re-election at the AGM only. No director who has served his tenure may be re-appointed by the Board.

Independence and Conflicts Directors and all committee members are encouraged to declare their personal financial interests in respect of any item which appears on the agenda or is discussed during any meeting. This is a standing agenda item on all Board and committee agendas. In addition, annual declarations of interest have been implemented and partially rolled out during the 2019 financial year and will be fully rolled out in the 2020 financial year. The Board has adopted an Ethics Policy which includes ethical obligations on directors as well as employees and other third parties. To assist directors in understanding their ethical responsibilities and duties (including their statutory duties), presentations have been made to the Board as part of ongoing director training; an Independent Legal Advice Policy has been adopted by the Board to assist directors who require independent legal advice, at the cost of the BHF, to clarify their legal position in respect of any matter arising from their directorship should the need arise. A Board Charter has also been adopted; it outlines the obligations of directors and clarifies expected conduct both in terms of the Companies Act and the MOI as well as dealing with other issues pertinent to the conduct of the affairs of the Board.

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for the year ended 31 December 2019

Performance Evaluation An online self-assessment performance evaluation was conducted in the 2019 financial year, with the results being presented to the Board and discussed during a meeting. Although not all Board members participated, the response to the outcome of this first performance evaluation was heartening.

Meetings and Attendance Attendee Ali Mia Hamdulay

Capacity

21-Feb-19 23-May-19 23-Jul-19 19-Sep-19 21-Nov-19

Chairperson

Mark Bayley

Director

Lee Callakoppen

Director

n/a

n/a

n/a

n/a

Mzamo Dlamini

Director

Director / Deputy chairperson

Guni Goolab

Director

n/a

n/a

n/a

Joshua Joubert

Director

Director / Deputy chairperson

Antea Fourie-van Zyl

Neo Khauoe

n/a

n/a

n/a

Director

Teboho Makoetlane

Director

Sabier Martinus

Director

Vusi Mbonani

Director

n/a

n/a

Vusi Memela

Director

Moraki Mokgosana

Director

n/a

Managing Director

Katlego Mothudi

Mangaliso Mahlaba

Hleli Nhlapo

Director

Lungi Nyathi

Director

Costa Raftopoulos

Director

Shylet Sanyanga

Director

Callie Schäfer

Director

Croydon Schmidt

Director

Howard Stephens

Director

Mike Wilson

Director

n/a n/a n/a n/a

– In attendance – Apologies n/a – Not necessary for this person to attend

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ANNUAL REPORT 2019

STRATEGY, PERFORMANCE AND REPORTING Strategy and performance The BHF’s strategy was revised by the Board in conjunction with management in September 2019. The strategy and implementation plans were approved by the Board in November 2019. The performance of management against the strategy will be monitored by the Board during the 2020 financial year and for the duration of the strategic timeline. The BHF revisits its strategy and the performance against that strategy on an annual basis for the duration of its strategic timeline to ensure that the strategy and the implementation plans remain relevant, given changing internal and external environmental factors.

Reporting The preparation of the annual financial statements and the annual report are overseen by the Finance and Audit Committee and the Governance Committee and are recommended to the Board for approval prior to being distributed by management to the members of the BHF.

BOARD COMMITTEES A calculation of the BHF’s public interest score is conducted on an annual basis following approval by the members of the audited financial statements. The calculations were not reviewed by external auditors for the 2019 financial year. The public interest score for the BHF for the 2018 financial year was less than 350 and accordingly, the BHF is not required to have a Social and Ethics Committee; neither is it obliged to have an Audit Committee. In addition, the MOI of the BHF does not provide for the voluntary adoption of the Enhanced Accountability and Transparency requirements set out in Chapter 3 of the Companies Act.

Committee structures There are two committee structures:

GOVERNANCE

STAKEHOLDER

Finance & Audit Committee Governance Committee

SADC Committee

Human Capital Committee

Universal Healthcare Committee

The governance committees focus on ensuring proper corporate governance in respect of the various areas of their responsibility while the stakeholder committees focus on dealing with issues that arise from time to time that are of importance to the specific stakeholder grouping. The Human Capital Committee creates an overlap between governance and stakeholder interests, but the BHF views stakeholder committees as those requiring advocacy, particularly given the objectives of the BHF. Governance committees accordingly tend to be predicated on clear work plans and predetermined outcomes, while stakeholder committees tend to operate on a looser basis, often either anticipating developments in relation to stakeholders or reacting to such developments. Accordingly, they may have work plans, but do not strictly adhere to them.

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for the year ended 31 December 2019

FINANCE AND AUDIT COMMITTEE Mandate Although the public interest score of the BHF does not merit the formation of an audit committee, the BHF has nonetheless created a Finance and Audit Committee. A new independent member, Herman Odendaal, joined the Committee in the 2019 financial year and his term of office ends in the 2022 financial year.

COMBINED ASSURANCE Oversight Approve internal audit charter Approve internal audit plan Annual committee report Deal with concerns and complaints

ANNUAL FINANCIAL STATEMENTS Oversight Nominate external auditor Determine external audit fees Determine non-audit services and agreement for non-audit services Review AFS and recommend to Board for approval

ACCOUNTING POLICIES & FINANCIAL CONTROLS Board submissions on accounting policies, ďŹ nancial controls, records and reporting Review and recommend budget to Board

RISK GOVERNANCE Oversight Determining risk strategy Approve risk management policy Evaluate nature and extent of risks based on risk appetite and risk tolerance Oversight of risk management

TECHNOLOGY & INFORMATION GOVERNANCE Oversight Set direction for technology and information governance Approve policies

The committee has formal terms of reference which were reviewed by the committee and submitted to the Board for approval during the 2019 financial year.

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ANNUAL REPORT 2019

Committee work during the 2019 financial year The work of the Finance and Audit Committee during the 2019 financial year included: Combined Assurance

Internal audit plan

Internal audit charter Internal audit industry code of ethics confirmation AFS

Approve AFS

Approve external audit report Solvency and liquidity test Accounting policies and financial controls

Policy review

Terms of reference review

For-profit subsidiary business case

Pricing model review

Authority framework

Budget review

Risk governance Risk management policy review

Business continuity plan PCNS project

Technology and information governance Penetration testing

Adverse social media scan

The Finance and Audit Committee is satisfied that ORCA Services, which provides the internal audit services, is sufficiently independent of management. The internal audit plan is risk-based and amended, subject to the approval of the committee, to cater for organisational risk profile changes. The committee met with the internal auditors independently of management during the 2019 financial year. A risk register had been prepared by management which identified certain strategic, tactical and operational risks facing the BHF. These were monitored by the committee during the 2019 financial year. A risk management policy, which includes a statement by the Board in relation to the BHF’s risk appetite and risk tolerance, has been approved and amendments to the policy were proposed by the committee and approved by the Board in the 2019 financial year. Technology and information governance received significant attention during the 2019 financial year, particularly in relation to the PCNS project which involved the mapping of processes and an assessment of system gaps to automate where possible. The committee's work during the 2019 financial year was monitored relative to a work plan adopted by the committee. The members of the committee conducted self-evaluations on a questionnaire-basis and feedback was provided to the committee for discussion. This was reported to the Board.

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for the year ended 31 December 2019

Meetings and attendance The Finance and Audit Committee met as follows during the 2019 financial year: Attendee Antea Fourie-van Zyl Herman Odendaal

Capacity

20-Feb-19 22-May-19 18-Sep-19 04-Nov-19

Chairperson

Independent Member

Howard Stephens

Member

Mike Wilson

Member

n/a

Katlego Mothudi

√ n/a

Managing Director (by invitation)

– In Attendance – Apologies – Individual not a member of the Committee or employed by the BHF at the time

The members of the Finance and Audit Committee have the requisite financial literacy, skills and experience to execute their duties effectively; and save for Herman Odendaal, who is an independent member, all other members are non-executive directors of the Board. Board members are entitled to attend Finance and Audit Committee meetings as observers and are entitled to speak, but not vote.

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ANNUAL REPORT 2019

GOVERNANCE COMMITTEE Mandate

GOOD CORPORATE GOVERNANCE Oversight

SETTING STANDARDS Governance

RISK MANAGEMENT Monitoring non-financial risk

COMPLIANCE GOVERNANCE

INTEGRATED REPORT

Applicable legislation King IV

Approve nonfinancial content King IV disclosures

The committee reviewed its terms of reference during the 2019 financial year. The terms of reference were approved by the Board.

Committee work during the 2019 financial year The work of the Governance Committee during the 2019 financial year included: Document Review Policies

Memorandum of Incorporation

AGM documentation

Board Charter

Member commitment

Compliance Compliance policy

Compliance framework

Governance King IV gap analysis

Corporate governance report

AGM documentation

The members of the committee conducted self-evaluations on a questionnaire-basis and feedback was provided to the committee for discussion. This was reported to the Board. The BHF subscribes to the tenets of King IV, complies with material applicable laws and has initiated a compliance project. Regularly, legal advice is sought to ensure that its operations comply with applicable laws.

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for the year ended 31 December 2019

Meetings and attendance The Governance Committee met as follows during the 2019 financial year: Attendee Vusi Memela Katlego Mothudi

Capacity

20-Feb-19 22-May-19 18-Sep-19 20-Nov-19

Chairperson

Managing Director

Neo Khauoe

Member

Callie Schäfer

Member

Howard Stephens

Member

√ n/a

– In Attendance – Apologies – Individual not a member of the Committee or employed by the BHF at the time

Some of the members of the Finance and Audit Committee are members of the Governance Committee and this cross-membership translates into collaboration between the committees, where required, and the avoidance of duplication or fragmentation of the functioning of the committees as far as possible. The members of the Governance Committee have the requisite knowledge, skills, experience and capacity to enable the committee to execute its duties effectively. Board members are entitled to attend committee meetings as observers and to address the committee, but not to vote at such meetings.

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ANNUAL REPORT 2019

HUMAN CAPITAL COMMITTEE Mandate Initially, the mandate of this committee was limited to operating as a Remuneration Committee, but this was broadened to incorporate other human capital governance issues. The mandate of the Human Capital Committee includes:

REMUNERATION Ensuring fairness and transparency in line with the BHF's strategic objectives Setting direction Remuneration policy Oversight Performance management recommendations

HUMAN CAPITAL RISK MANAGEMENT Oversight

GOVERNANCE Approving disclosures in the annual report

The committee has formal terms of reference which were reviewed by the committee and approved by the Board during the 2019 financial year.

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for the year ended 31 December 2019

Committee work during the 2019 financial year The work of the Human Capital Committee during the 2019 financial year included: Remuneration Balanced scorecard

Remuneration adjustments and bonus payments

Human capital risk management Succession plan

Retention plan

Industrial relations plan

Departmental risk register feedback

Governance Terms of reference review

King IV compliance review

Proposed committee work plan

Performance and remuneration policy

Stakeholder engagement policy

Disciplinary policy

Whistle blowing policy

The Human Capital Committee has ensured that the approach to remuneration within the BHF addresses organisation-wide remuneration and that all elements of remuneration offered by the BHF are included in this approach. It has also ensured the implementation of this approach within the BHF environment. The BHF is office-based with its management and staff travelling to meetings with members and other stakeholders. Health and safety procedures are in place within the BHF’s offices in Rosebank and its staff comply with the health and safety procedures of stakeholder premises. From an employment perspective, the BHF has an employment equity plan in place as required by the Employment Equity Act. Fair remuneration for the organisation is considered by the Human Capital Committee and recommendations in this regard are made to the Finance and Audit Committee for inclusion in the annual budget, which was approved by the Board in November 2019. Performance management and development plans are in place in respect of employees throughout the organisation.

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ANNUAL REPORT 2019

Meetings and attendance The Human Capital Committee met as follows during the 2019 financial year: Attendee Costa Raftopoulos Mark Bayley Antea Fourie-van Zyl Neo Khauoe

Capacity

21-Feb-19

17-May-19

Chairperson (May-Sept 2019)

n/a

18-Sep-19

04-Nov-19 √

Chairperson (From Nov 2019)

n/a

n/a

n/a

Deputy Board Chairperson (Before AGM)

Deputy Board Chairperson (After AGM)

n/a

n/a

n/a

Ali Mia Hamdulay

Board Chairperson

Katlego Mothudi

Managing Director (by invitation)

Finance & Audit Committee representative

Howard Stephens √

– In attendance – Apologies n/a – Not necessary for this person to attend

Some of the members of the Human Capital Committee are members of the Finance and Audit Committee and the Governance Committee, and cross-collaboration ensures that the work of the committee complements that of the other committees, rather than overlapping with the role of the Human Capital Committee. The committee members have the necessary knowledge, skill, experience and capacity to enable the committee to perform its duties. Members of the Board are invited to attend committee meetings on an observer basis, but are not entitled to vote at such meetings.

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for the year ended 31 December 2019

SADC COMMITTEE Mandate

SADC STRATEGY Oversight of implementation

SADC INDUSTRY Support growth and development

REGIONAL COLLABORATION All areas of common interest

SADC HELP DESK LOBBYING

ANNUAL REPORT DISCLOSURE

Regional healthcare reforms

Approve disclosures required by King IV

The committee's terms of reference were reviewed by the committee and approved by the Board during the 2019 financial year.

Committee work during the 2019 financial year The work of the SADC Committee during the 2019 financial year included: SADC Strategy Stakeholder engagement mapping

Assisting members with in-country issues

SADC Industry WHO SADC health costs study Regional Collaboration Student visas

Fraud, waste and abuse

Common coding systems

In-country associations

Regional pharmaceutical procurement

SADC Health Desk Lobbying Student visas

The committee conducted a self-assessment during a meeting and its work plan was updated based on this self-assessment.

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ANNUAL REPORT 2019

Meetings and attendance The SADC Committee met as follows during the 2019 financial year: Attendee

Capacity

Country 20-Feb-19 22-May-19 18-Sep-19 20-Nov-19

Bright Kamanga

Chairperson (until 3 Jun 2019)

Malawi

n/a

n/a

Mzamo Dlamini

Member

eSwatini

Teboho Makoetlane

Member

Lesotho

Moraki Mokgosana

Member

Botswana

n/a

Katlego Mothudi

Managing Director

South Africa

Ricardo Palermo

Member

Mozambique

Shylet Sanyanga

Member

Zimbabwe

Member/Chairperson (after 3 Jun 2019)

Namibia

Member

Malawi

n/a

n/a

Callie Schäfer Macfenton Shariff √

– In attendance – Apologies n/a – Not necessary for this person to attend

The members of the committee represent the various SADC members and have been nominated by members in those countries. Accordingly, they have the necessary knowledge, skill, experience and capacity to enable the committee to exercise its duties effectively.

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for the year ended 31 December 2019

UNIVERSAL HEALTHCARE COMMITTEEE Mandate

UNIVERSAL HEALTHCARE IMPLICATIONS Consider member impact

PARTNER WITH DOH AND CMS Co-develop solution for universal healthcare in South Africa Practically implementable Members included as key partners for delivery of universal healthcare in South Africa

LEGISLATIVE REVIEW Advise members of implications Formulate collective response

UNIVERSAL HEALTHCARE SADC IMPLICATIONS Consider ramifications

FORMULATE BHF POSITION Balance need for universal healthcare against member interests

OTHER UNIVERSAL HEALTHCARE POLICY ISSUES Any issue identified by Board

The committee has formal terms of reference which were reviewed by the committee and approved by the Board in the 2019 financial year.

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ANNUAL REPORT 2019

Committee work during the 2019 financial year The work of the Universal Healthcare Committee during the 2019 financial year included: Universal Healthcare Implications Effective coverage Legislative Review COFI Bill

Demarcation regulations

LCBO

NHI Bill

Medical Schemes Amendment Bill

Formulate BHF position Member commitment

Demarcation regulations

LCBO

HMI Report

UHC Action Plan

Other policy issues Draft consolidation framework

HMI Report

Demarcation regulations

LCBOs

CMS Section 59 investigation

Meetings and attendance The Universal Healthcare Committee met as follows during the 2019 financial year: Attendee Lungi Nyathi

Capacity

15-Feb-19 14-Jun-19 16-Oct-19 20-Nov-19

Chairperson

Managing Director (Member)

Guni Goolab

Member

Joshua Joubert

Member

Costa Raftopoulos

Member

Mark Bayley

Member

n/a

n/a

Stan Moloabi

Member

n/a

n/a

Hleli Nhlapo

Member

n/a

n/a

Neo Khauoe

Member

n/a

n/a

Katlego Mothudi

– In attendance – Apologies n/a – Not necessary for this person to attend

BOARD OF HEALTHCARE FUNDERS NPC

n/a n/a √

n/a

n/a

n/a n/a


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for the year ended 31 December 2019

APPOINTMENT AND DELEGATION TO MANAGEMENT Managing Director role The Managing Director is responsible for leading the implementation and execution of the approved strategy, policy and operational planning. He is the chief link between management and the Board, and is accountable and reports to the Board. An organisation-wide succession plan (including in relation to the Managing Director) was reviewed and approved by the Human Capital Committee (formerly the Remuneration Committee) during the 2020 financial year.

Delegation An Authority Framework and Management Limits of Authority have been reviewed by the committees and were approved by the Board in November 2019.

Professional corporate governance services to the Board Even though the public interest score of the BHF is less than 350 and the MOI of the BHF does not voluntarily adopt the Enhanced Accountability and Transparency Requirements outlined in Chapter 3 of the Companies Act, the BHF has access to professional and independent guidance on corporate governance and its legal duties, as well as the requisite support to co-ordinate the functioning of the Board and its committees partially through the utilisation of internal non-dedicated resources and the appointment, on a part-time basis, of Volvere (Pty) Ltd. This appointment has been approved by the Board. The Board has ensured that the company secretarial function is empowered and carries the necessary authority and has the necessary competence, gravitas and objectivity to provide independent guidance and support to the Board and its committees. The company secretary is not a member of the Board. She reports to the Board via the chairperson in respect of statutory duties and functions performed in connection with the Board and to the chairpersons of the committees in connection with those committees. In respect of other duties and administrative issues, the company secretary reports to the Head: Shared Services. The performance of the company secretary during the 2019 financial year will be included in the evaluations of the Board and its committees conducted in the 2020 financial year.

KING IV Disclosure This report includes the disclosures required by the King IV Report on Corporate Governance in South Africa, 2016 (King IV).

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ANNUAL REPORT 2019

6 NOVEMBER 1951 - 11 MAY 2020

REMEMBERING Dr. Clarence Mini

T

he Board of Healthcare Funders is deeply

He volunteered his time to support efforts to develop the

saddened by the recent passing of Dr Clarence

public health sector, sharing best practices and providing

Mini from COVID-19. An industry legend,

honest insights into its realities. He was not afraid to

Dr Mini played a significant role at the foundation level

go into hospitals in townships and remote areas to gain

of the BHF. After the departure of the late and former

an understanding of the realities faced by healthcare

MD, Dr Humphrey Zokufa, Dr Mini supported and led the

professionals and community members. He was pivotal

team while the BHF was looking for a replacement.

in the development of many young professionals in the

He was deeply rooted in the organisation at a time

sector, to whom he served as a mentor.

when the BHF required leadership internally, when the

He was passionate about providing support to enable

organisation was going through a period of political

people to develop, organisations to grow, and institutions

turmoil and was at risk of disintegrating.

to become efficient. He did not tolerate inefficiency, always

He provided the leadership that was needed and put the interests of the organisation first. His views on UHC were far ahead of their time, and he saw its value long before many understood the concept. We are here today because of his resilience and the efforts he made to keep the organisation standing. He was a strong and decisive

spoke the truth and challenged the status quo. As part of the Value Input Accreditation Committee, where he served as a volunteer reporting to the MEC of Health on areas that need improvement in public healthcare facilities and quality assurance standards, he was genuinely concerned about the welfare of others.

yet compassionate and humble leader, who made a

We are grateful to his family for sharing him with the

difference to the institutions and people with whom he

industry, for understanding his passion and allowing him

made contact. He challenged leaders and policy-makers

to follow his purpose. We have lost a leader and a legend,

to look closely at the realities of the people and the

a friend and a compassionate patriot. Farewell Dr Mini,

communities who benefit from the healthcare sector.

you will be deeply missed by all of us at the BHF.

BOARD OF HEALTHCARE FUNDERS NPC


Lobby and advocate policy position on behalf of our members Assist members with regulatory compliance Provide legal advice to membership on industry issues Assist in containing healthcare costs Protect the image of the industry Identify and monitor trends impacting our members

2. CREATE PLATFORMS FOR MEMBER ENGAGEMENT

2

Promote unity and collaboration by creating platforms that enable our members to engage with the BHF and p articipate in industry issues Create networking opportunities Engage and develop relationships with key stakeholders

3

3. DEVELOP INDUSTRY STANDARDS

i s

1

n o ti

P e r op u l a o V

1. REPRESENT MEMBER INTERESTS

Promote best practice in the healthcare funding industry Promote healthcare quality Identify and recognise key role players in the industry

4

4. FACILITATE EDUCATION AND TRAINING Provide guidance Provide stewardship and facilitate thought leadership exchange on industry issues Enhance skills and knowledge within our membership Progress tracking reports on industry issues Promote stakeholder, consumer awareness and medical scheme member education

5 6 5. TRANSFORMATION THROUGH DEVELOPMENT Identify opportunities to drive transformation in the industry Graduate programme development

PROVIDE AND IDENTIFY OPPORTUNITIES Profile our members and our industry

BOARD OF HEALTHCARE FUNDERS NPC


ANNUAL REPORT

2019

Serving Medical Scheme Members

www.bhfglobal.com REGISTERED OFFICE Lower Ground Floor, South Tower, 1Sixty Jan Smuts Jan Smuts Avenue Cnr Tyrwhitt Avenue Rosebank, 2196

COMPANY REGISTRATION NUMBER 2001/003387/08


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