> Human Resources
The Right Stuff Using HR to invest in your dental practice
Knowing when to implement a Human Resources department for your growing dental practice can be challenging, but it is a crucial part of your growth and culture. An HR professional can secure top talent, improve employee retention, and bring balance to a tumultuous work environment. Recently, The DEO discussed the importance of HR and how to hire efficiently with three professionals within the dental industry: > Michael Gregory is the Regional Manager at The Winning Smile Dental Group based in Brandon, Mississippi. The Winning Smile is a group of family-friendly dental practices that strives to provide a 5-star experience.
The DEO: What are your three primary responsibilities for your organization? Michael Gregory: My three primary job functions are trying to locate and evaluate talent, improving employee retention, and developing our D players into C players. I also focus on day-to-day accountability and day-to-day operations. What processes are we failing at? What processes are we succeeding at? How can we maximize efficiency in these processes and how do we simplify things more than anything? Esida Destani: My primary overall functions are: > Collaboration with the senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
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> I also plan, lead, and develop policies, to support our company’s human resource compliance and strategy needs.
> Lastly, I also oversee and administer the compensation, benefits, and execute best practices for hiring and talent management. The DEO: How do you go about finding good talent? Gregory: I’ll be honest and say it’s not easy. The first avenue I am looking for is, is there someone I know I can trust that can refer someone to our location? That’s the first step for me. Do we know anyone that we can try to bring on board that is going to match our core values? If not, we will try to open it up a bit more. We have found that trying to hire via Facebook or something like
JANUARY/FEBRUARY 2022 • DENTIST ENTREPRENEUR ORGANIZATION
> Esida Destani is the Human Resource Director at Underbite Dental Management, based in New York, New York. Underbite is a management consulting organization that provides practices of all sizes with centralized tools and resources.
that, you get a ton of applicants, and maybe 2% of them have the qualifications you’re looking for. So you spend a lot of time just searching through the weeds to hopefully find that one person of the 125 that applied that has experience. That’s still even better than some of these paid searches like Indeed. You get an even larger pool at that point, so it’s an even longer process of finding someone that actually meets what you’re looking for. Destani: Our primary source of finding talent is our employee referral program. I’m a big believer in in-house referrals. If you refer your friend or family member, that shows me that you love your job, love the company, and believe in our core values. On a different note, not all referrals are successful. The
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