> Human Resources
Improving Your Human Resources Department BY DEE FISCHER AND GREGROY MOKOTOFF
It takes a lot of moving pieces to make a dental group successful, all working together to grow and improve the business. The human resources department is a critical piece of that puzzle, providing your employees with the resources they need to be engaged and productive team members of your organization.
Without a healthy HR department, your organization will lack the fundamental tools it needs to maintain a healthy atmosphere for your employees. Everything from your company culture to your hiring initiatives to employee engagement to providing a comprehensive benefits package will suffer. While there are plenty of systems and processes that you can put in place, you will need humans to implement those systems.
Gregory Mokotoff, the Regional Director for North American Dental Group explains his approach to improving the culture at his organization, saying, “In The E Myth, they talk about hiring ordinary people, but why don’t we try to hire extraordinary people? What are we looking for in our staff members? Well, I want them to be humble. If you have a big ego, that generally does not survive in our type of environment. You’ve got to be hungry.
42 JANUARY/FEBRUARY 2022 • DENTIST ENTREPRENEUR ORGANIZATION
I want you to want more than you have today. I want you to need to improve yourself.” Improving your HR department will not only benefit your organization, but you and your employees as well. Ignoring an unhealthy HR department, or even foregoing an HR department altogether, will ultimately harm you and your employees and make it harder to hire new recruits.
Continuity across the organization Continuity and communication across the organization is a critical part of operating a business. Your employees need to see daily communication to understand what is happening in the office, what is happening with their coworkers, and sometimes to remind them what is expected of them. Dee Fischer, CEO of Fischer Professional Group, said, “You could use Slack, you could use Teams. The thing I like about these tools is they bring awareness of what is going on in your organization. It is also accountability. People are seeing what is going on with the organization and with their peers.” At Fischer’s Professional Group, Fischer and her team use a consultative approach to understand the challenges that your dental practice is facing and how you can overcome those challenges.
dentalgrouppractice.com
