安全/质量会议 2011年 5月
Safety/Quality Committee Meeting May, 2011
Date: May. 25th, 2011
Review Meeting Date: May. 25th, 2011 CEO Approval: COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Monthly Safety/Quality Committee Meeting Agenda – Mar. Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Safety Committee Attendance Record Committe e Member
Role
Jan
Feb
Mar
Apr
Bernard
CEO
A
A
A
A
Wang Xioadong
VCEO
A
D
A
A
John
CFO
A
X
A
D
Elizabeth
Planning
A
A
A
A
Lily
Quality
A
A
A
D
Daniel Ni
Ops
A
A
D
A
Rebecca
HR
X
A
A
A
Guo Lin
Supply Chain
A
D
A
A
Roger
X
X
D
A
D
Fred
Eng & +
A
A
D
D
A – In attendance (Green) D – Sent delegate (Yellow) X – Absent (Red)
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Level One Items- None
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
CAS GSMS Item List
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Search: Designator like BSH* and (Problem Type = CA) and (Status Code = O) and Review ID like *2 and ( ( Item Assigned Between 04-29-2011 and 0524-2011)) Sort: CAPA_REVIEW_NO Asc Page 1 of 1 Total Items: 14
New Search Item No Item Title (View/ (Attach) (URL) Source Edit)
Audit - 101147 Taskcard turned in for Internal
Review ID Category
CAPA Plan Status ID by Created Due (History) Person On Date
145-2
O(5)
Non Compliance
Olson, G
Preferences
ExcelRpt
04-282011
CAPA Impl Due Date
CAPA Impl Prime Cmpl Resp Date Person
05-232011
Chen, Junrong
QS audit completely blank except audit(2)(0)
Last Resp Status Person Dt
Ou, J; Chen, J; Zhu, S
05-232011
CAPA Finding: Taskcard P01 was turned into QS as completed, but the taskcard was blank, and the BSAS coversheet had
been stamped by Planning and Production indicating that the taskcard was complete. CAPA Remedial 1. Have backshop mechanic signed off task card; bachsop inspector stamped it.(Completed on 28Apr) Action: 2. Have QS re-checked the task card, it was accepted. CAPA Plan: 1.Backshop manager James Ou did further analysis about the issue on May 16 and divided the issue into two
parts: part 1 for HM, Backshop guy signature; part 2 for final inspectors and planning signature. For part 1, HM, Backshop guys should follow the requirement to sign job card after the work being done; For part 2, final inspectors and planning should double check the signature in part 1 before signature; 2.HM, Backshop, Planning dep. will brief to authorized staff and signature by June 3, 2011. CAPA Root Cause: 1. Backshop mechanic didn't signoff task crad before submitting papaer work.
2. Production engineer and planner didn't review all task cards before signing off coversheet. Last Status Desc: Remedial Action is reported accomplished on 26Apr, but attached document is signed,stamped of 28Apr, and
MET "Remedial Action Completed Date"shows 29Apr. I changed dates to match the aircraft record document. Audit - 101169 Some O-rings 145-2 are not sealed Internal
O(1) Non Conformance
Xue, C 05-082011
06-082011
Guo, Lynne
in the original manufacturer's packaging.(4) (0)
Liang, D; Hong, H; Guo, L
05-152011
CAPA Finding: PRO-10-M05R3 2.C.b: O-rings and rubber products must be sealed in the original manufacturer's packaging.
Audit found, some O-rings are not sealed in the original manufacturer's packaging. For example: B/N 0000009603 fuel seal are stored in self-sealed white transparent bag. CAPA Remedial Action: CAPA Plan: 1. Warehouse keeper will check all inventory and find whether has the same situation in May 2011.
2. All material inspectors and buyers should be understand the packing requirements of O-rings or rubber products. The O-rings should be sealed in the original manufacturer's packaging. 3.Warehouse personnel should arrange a meeting with related departments(Procument/Quality) and reach a consensus in Jun 2011 CAPA Root Cause: The material inspectors did not understand the packing requirement clearly. Last Status Desc: Warehouse keeper has checked all inventory and found 3 items has the same situation on 10th May 2011.
P/N:91322-001(1EA) supplier:AVIALL AIRSTOCKS LIMITED P/N:2-234N674-70(4EA) supplier: Boeing Commercial Air P/N:69-77135-1(1EA) supplier:Kun ming li dun Please check the picture in the attachments.
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CAS GSMS Item List
Audit - 101170 Receiving inspector had Internal
145-2
O(1) Non Conformance
Xue, C 05-082011
06-08- 06-302011 2011
Guo, Lynne
no ESDS training records.(1)(0)
Liang, D; Hong, H; Guo, L
05-122011
CAPA Finding: PRO-10-1M05R3 2.E: Anti-static material must be inspected on an anti-static work table per Aircraft
Electronic and Electric Equipment Static Prevention Safety Rules. After receiving inspection is completed, the material shall be re-packed, as appropriate. PRO-12-M30R2 2.A: Only personnel who have received ESDS training may receive, handle, install or transport ESDS devices. Audit found, receiving inspectors have no ESDS training records. For example: checked receiving inspector Chen Zixue's training records and didn't find the ESDS training records. CAPA Remedial Action: CAPA Plan: Warehouse supervisor check the training records of all staff and apply the training request to training
department in May 2011. CAPA Root Cause: The training requirement does not follow the procedure PRO-10-M05R3. Last Status Desc: The warehouse has applied the training request to training department on 6th May 2011. Please check the
attachment. 101177 Work signed - 145-2 off before work accomplished. (1)(0)
General Workflow Activity
O(0)
Olson, G
05-142011
06-172011
Chen, Junrong
Li, E; Chen, J
CAPA Finding: During paperwork audit QS found EO step signed off on the 9th of May and work not performed, work
planned for that morning the 12th of May. EO #767-53-018 STA 955 Rear bulkhead side fittings-fail-safe strap-inspection EO page13 part4-restoration step 3 is Cabin Pressure leakage test. CAPA Remedial E2 Wen Bin (employee number 180),E1 Lai Xiao Zhen (employee 486) and mechanic Gu Zhou Wei Action: (employee number 82) accomplished the task regarding EO #767-53-018 STA 955 Rear bulkhead side
fittings-fail-safe strap-inspection EO page13 part4-restoration step 3 (Cabin Pressure leakage test) at 12MAY11. CAPA Plan: 1.makeing read&sign to request all HM staff that HM guys should get SB or EO from Planing or Engineering
to fully understand the requirement of task while they meet problem or potential mis-understood the job card description. 2.request planing to highlight the critical items which potential impact to mis-understand, or transfer the big inspection and complex task to EO during the preparation and evaluation the work package. CAPA Root Cause: 1. Maintenance crews mis-understood the job card description.
2. Maintenance crew need more detailed instructions in the task card to avoid misleading. Last Status Desc:
Audit - 101179 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
Maintenance Supplier Approval Preassessment Quality Assurance Owned Items (1)(0)
https://www.myboeingfleet.com/mesprod/EITable.asp (2 of 7)5/24/2011 11:47:41 AM
05-182011
05-272011
Sun, Chen, Xianghua C; Xue, C; Qiu, L; Zhang, Q; Sun, X
CAS GSMS Item List
CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Quality Assurance Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
Audit - 101180 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Olson, Gary
Olson, G
Maintenance Supplier Approval Preassessment Quality Control Owned Items (1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Quality Control Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
Audit - 101181 Boeing Base / 145-2 Line Boeing
O(1) Non Conformance
05-182011
05-272011
Guo, Lynne
Maintenance Supplier Approval Preassessment Supply Chain Owned Items (4)(0)
Hong, 05-18H; 2011 Yan, K; Guo, L
CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Supply Chain Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc: Three correct action items have been uploaded in the attachment on 18th May 2011.
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CAS GSMS Item List
Audit - 101182 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Zhu, Space
Zhu, S
Maintenance Supplier Approval Preassessment Planning Department Owned Items (1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Planning Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
Audit - 101183 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Zhang, Mike
Zhang, M
Maintenance Supplier Approval Preassessment Facility Owned Items (1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Facility Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
Audit - 101184 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
Maintenance Supplier Approval Preassessment Operation Department Owned Items (1)(0)
https://www.myboeingfleet.com/mesprod/EITable.asp (4 of 7)5/24/2011 11:47:41 AM
05-182011
05-272011
Ni, Daniel Ni, D
CAS GSMS Item List
CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Operation Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
Audit - 101185 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Chen, Junrong
Chen, J
Maintenance Supplier Approval Preassessment HM Owned Items(1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai HM Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
Audit - 101186 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Ou, James
Ou, J
Maintenance Supplier Approval Preassessment Back Shops Owned Items (1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Back Shops Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: Backshop Manager James ou have been asigned related persons to corrected on May 9,2011 and plan will
be completed by May 22, 2011. CAPA Root Cause: Last Status Desc:
https://www.myboeingfleet.com/mesprod/EITable.asp (5 of 7)5/24/2011 11:47:41 AM
CAS GSMS Item List
Audit - 101187 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Song, Song, Chengzhe C
Maintenance Supplier Approval Preassessment Line Maintenance Owned Items (1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Line Maintenance Department as the owner of corrective actions / preventive actions. CAPA Remedial 1. GC-201104-BSH-48: BSH have not performed borescope on Untied aircraft; if performed BSH will keep Action: one time authorization at station.
2. GC-201104-BSH-53: a). reviewed with UA team for taking checklist while working on preflight; b). monitoring a period of pne month for team perform preflight check with checklist; CAPA Plan: 1. GC-201104-BSH-48: BSH have not performed borescope on Untied aircraft; if performed BSH will keep
one time authorization at station. 2. GC-201104-BSH-53: a). review with UA team for taking checklist while working on preflight; b). monitoring a period of one month for team perform preflight check with checklist; CAPA Root Cause: 1. GC-201104-BSH-48: have not performed borescope yet.
2. GC-201104-BSH-53: duty staff did not take checklist to perform preflight check, because duty staff did not follow regulatory requirement. Last Status Desc:
Audit - 101188 Boeing Base / 145-2 Line Boeing
O(0) Non Conformance
05-182011
05-272011
Xu, Haiqiang
Xu, H
Maintenance Supplier Approval Preassessment Operation Support Owned Items (1)(0) CAPA Finding: Boeing Quality System conducted a pre-assessment to help Boeing Shanghai reach readiness as an
approved base / line maintenance supplier per Boeing Specification D6-83992 Rev. A. The pre-assessment identifies the attached opportunities for improvement and assigned to Boeing Shanghai Operation Support Department as the owner of corrective actions / preventive actions. CAPA Remedial Action: CAPA Plan: CAPA Root Cause: Last Status Desc:
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Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
CAS GSMS Item List
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CAS Global Safety Management System Item List
Search: Designator like BSH* and Items are Past Due and (Problem Type = CA) and Review ID like *2 Sort: CAPA_REVIEW_NO Asc No data matches found. Adjust selection criteria and try again. Tip: If using Advanced Search, clicking the Clear button will clear out old criteria that you may have overlooked.
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Time: 0.3125
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Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
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Search: Designator like BSH* and (Problem Type = CA) and (Status Code = O) and Review ID like *2 and ( ( Item Assigned Between 12-02-2009 and 02-282011)) Sort: CAPA_REVIEW_NO Asc Page 1 of 1 Total Items: 4
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Source
Item No Item Title (View/ (Attach) Review Edit) (URL) ID Category
100775 Taskcards 145-2 Audit completion Special error rate is Investigation
CAPA Plan Status ID by Created Due (History) Person On Date
O(14) Non Conformance
Olson, G
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08-192010
CAPA Impl Due Date
CAPA Impl Prime Cmpl Resp Date Person
11-30- 06-302010 2011
trending above set standards (2.0)(5)(0)
Last Resp Status Person Dt
Ni, Daniel Ni, D; Chen, J; He, X
05-082011
CAPA Finding: Based on the Boeing Shanghai Maintenance Issue Matrix the quality of Jobcards properly/timely completed/
stamped has been trending over the treshhold of 2.0. Currently the average severity is 3.2. The current error rate on taskcards on first review is average 30+%, last aircraft far exceeds at near 50%. CAPA Remedial 1. Made correction when mistake were found. Action: CAPA Plan: Set paper work improvement project to follow up the problems.
1. Create a taskcard sign-off procedure to specify the process, responsibility, training time requirement (for 1st aircraft, one week before the aircraft gets in), training courseware, exams, recurring training requirement and emergent training plan. 2. Create a discipline policy for repeated mistakes, (Internal management, recurring training & exam, withdraw of the authorization, etc.) 3. Review the procedure and include the specific requirements on: What kind of material or service tags need to be attched? Which level of reference documents are required to attach? What/How to N/A? 4. Publish the CPM and keep updating it. 5. Check the missing items and record the total numbers of defects according to each team at the first sign-off time. Detail please refer to the project. CAPA Root Cause: Project team is locating the root cause, will find a effective action plan for improvement.
1. Lack of in-time effective communication/training/briefing 2. Working Attitude 3. Poor English 4. QC standard Detail please refer to Paper-work improvment project Last Status Desc: According to internal discussion with Quality Director and CEO, we all agree to extend the implementation due
date to 30 Jun 2011 due to we need to keep monitoring until target achieved (<=5%) Audit Internal
100817 Job Card 145-2 Buy-Off Without Work Being Performed Properly(1) (0)
O(12) Non Conformance
https://www.myboeingfleet.com/mesprod/EITable.asp (1 of 3)5/24/2011 11:49:18 AM
Olson, G
09-212010
11-30- 06-302010 2011
Chen, Junrong
Ni, D; Chen, J; He, X
05-052011
CAS GSMS Item List
CAPA Finding: During walk-around on Evergreen RD773 (N488EV)it was discovered that incorrect grease applied to #3 and
#6 Trailing Edge Flap Ball screw gimbals and yokes. Found Aeroshell 7 (light tan) and JC 3125002, and 3126002 requires Aeroshell 33 (Kelly Green). CAPA Remedial Relubricate the #3 and #6 TE flap gimbal and yokes with Aeroshell 33, purging all Aeroshell 7 from the joint. Action: This work was performed on Sep 20-21.
relubricated the total 10 points of LUB spot which were missed on L/R BLG and TE flaps for WOA 747 A4 check CAPA Plan: 1. Investigate the issue with involved person. (Engineer admitted that he miss-read the AMM, and gave wrong
instruction to his crew.) 2. Assigned 2 HM engineers for 100% buy back, will evaluate the result after 5 aircraft. (The first 100% buy back was done on Jeju ¡°C¡± check, quality is improving) 3. Inventory greasing pump and gun, and request for additional items to support operation. New grease pump and guns are available for HM maint from 10JAN11. 4.Assigned LUB team to accumulate the LUB experience for 747 and enhance 100% buy back.( we have a significantly improvrment for LUB service during the next N499MC A check) CAPA Root Cause: Related engineer lack of responsibility for reading the AMM step by step carefully so as to give incorrect
instruction to mechanics. Total 10 LUB spots missed during A check. Both L/H and R/H BLG missed one same LUB spot due to mechanic have not catched this LUB spot ref job card. and F/C LUB team missed 8 LUB spots for L/R inboard TE flap which Removed&Reinstalled for EO accomplish during WOA A4 check and F/C LUB team performed the LUB service for L/R TE FLAP after compelted inboard flap Reinstallation which was only 3 hours ahead of A check released. Last Status Desc: I was requested and agreed upon at the weekly Quality Safety meeting to move the implentation date 30 days
to the right. Operator/ Customer Input
100994 Complaints after C-Ch VP-BVH(4) (0)
145-2
Safety Hazard/Risk Product
O(8)
Chen, S
02-162011
06-03- 06-302011 2011
Chen, Junrong
Chen, J; He, X
05-172011
CAPA Finding: The customer complains three failure of defect item which has been fixed in PVG were recurring again after C-
Check. CAPA Remedial 1.Inform managment of the event. -HM Manager (JR) was informed of this enent on 2/24/2011. Action Action: completed
2. Forwarded the investigation report to customer regarding customer concern by project manager Eric on 28FEB11. detail as attachment. Action completed 3. waiting the customer feedback for above issues and action follow based on customer requirement.Action open. CAPA Plan: 1. Establish standarard procedure how to reply the customer complaint or quality issues after aircraft finished
the base maintenance check and released from BSH. Quality will lead. 2. Production should fully cooperate the quality department for the investigation if any defect reported by customer during ferry flight CAPA Root Cause: 1. No standard procedure to handle ferry flight defect and costomer complaint Last Status Desc: attached customer feedback, item recommend to close.
Audit Internal
101049 Not all the 2 authorized personnel have valid proof of the physical examination (2)(0)
O(0) Non Conformance
https://www.myboeingfleet.com/mesprod/EITable.asp (2 of 3)5/24/2011 11:49:18 AM
Xue, C 02-242011
03-18- 06-302011 2011
Sun, Zhang, Xianghua Q; Sun, X
CAS GSMS Item List
CAPA Finding: PRO-10-M19R5 2.A.vi: Authorization applicant must be healthy and competent for assigned duties and
responsibilities, every year such personnel shall be provided with issued by a legal medical organization. Audit found not all the authorized personnel have valid proof of the physical examination. For example: the authorized personnel Li Chi has no physical check-up record for 2010. CAPA Remedial Action: CAPA Plan:
1.The QA Manager sent e-mail to related department to require all the authorized personnel applies for Type C to provide a valid proof of the physical examination. Completion date: 03-Mar-2011 2.Acording to CCAR145, the physical requirement of the authorized personnel applies for Type C is added. Estimated completion date:18-Apr-2011 3.Be strictly in accordance with the procedure to check the medical certificate of all the authorized personnel applies for Type C in June 2011, after the medical checks arranged by Boeing Shanghai. Estimated completion date:30-Jun-2011 CAPA Root Cause:
1.CCAR145R3 145.23(b)"The maintenance, management personnel and certifying, and supporting staff shall be physically healthy and competent for the assigned duties and responsibilities, every year such personnel shall be provided with the valid proof of the physical examination issued by a legal medical organization." It is not clearly defined that the medical certificate is only applicable to the authorized personnel applies for Type C in working procedure PRO-10-M19R5. 2.The authorization management personnel are not strictly in accordance with procedure requirement check the medical certificate. Last Status Desc:
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Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Human Error Rate<Per ten thousand Man hours> Boeing Shanghai human error event rate 不安全事件万时率 8
7 Unsafe event 不安全事件数, 6
7
6 Unsafe event 不安全事件数, 5
6
5
5
Unsafe event 不安全事件数, 4 4
4
Unsafe event 不安全事件数, 3 3
3 2
Rough Hours 工时(万工时） Unsafe event 不安全事件数 Rate 万时率
2 Unsafe event 不安全事件数, 1 Unsafe event Unsafe event 不安全事件数 , 1 Unsafe , 1event 不安全事件数, 1 不安全事件数
1
1 Unsafe event 不安全事件数, 0
0
Unsafe event 不安全事件数, 0
Unsafe event 不安全事件数, 0 0 Apr/11 May/11
Jul/10
Aug/10
Sep/10
Oct/10
Nov/10
Dec/10
Jan/11
Feb/11
Mar/11
Rough Hours 工时(万工时）
0.9816
0.3969
0.6243
1.7072
1.9405
0.5037
1.7011
0.7177
2.808
2.6
2.3
Unsafe event 不安全事件数
4
3
0
1
5
0
1
1
6
1
0
Rate 万时率
4.07498 7.558579
0
0.585754 2.576656
0
0.587855 1.39334 2.136752 0.384615
2010.07~2011.05
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
0
Open MET Items Metrics BSH Open MET Item Metrics As of 5-17-2011 25
20
15
10
5
0
BSH
Operations
Eng & Plng
Production
Quality
Training
Facilities
SM&P
Current
0
0
1
8
21
0
3
4
Late
0
0
0
0
0
0
1
0
Missing Date
0
1
0
1
0
0
0
2
Total
0
1
1
9
21
0
4
6
COPYRIGHT Š 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Monthly MET Statues Report CAS Global Safety Management System As of:
5/23/2011 9:36:09
80
70
60
50
40
30
20
10
0
4/30/10
5/31/10
6/30/10
7/31/10
8/31/10
9/30/10
10/31/10
11/30/10
12/31/10
1/31/11
2/28/11
3/31/11
4/30/11
Today
Created this period
18
41
17
16
24
21
19
24
16
31
35
45
7
17
Closed & Suspended
70
33
27
31
15
7
27
34
20
23
12
43
21
14
Open & Pending
38
46
36
21
30
44
37
26
22
30
53
55
41
44
Current Past Due *
16
14
3
6
7
5
15
5
3
2
21
10
4
0
Current Past ECD *
9
0
0
0
1
0
1
0
0
0
0
1
0
0
Candidate
0
0
0
0
0
0
0
0
0
0
0
0
0
0
* Candidate items are not included in Current Past Due and Current Past ECD counts
COPYRIGHT Š 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Page 1
Housekeeping
FOD
Type of Check
A4
C2
A1
A1
TLW
HIDE ACFT
C-CHECK
C-CHECK
A check
C-check
C-check
Induction Date
02/01/10
03/02/10
03/18/10
04/13/10
04/28/10
Unhide columns
02/15/11
03/02/11
03/23/11
03/09/11
03/30/11
Completion Date
02/02/10
03/17/10
03/19/10
04/14/10
04/28/10
to view
03/10/11
03/17/11
03/25/11
04/11/11
05/14/11
Registration
N492MC
MSN35793
N497MC
N492MC
N409MC
VP-BAX
HL8206
N740WA
VP-VVF
UR-DNM
Rolling 5 acft
Assortment of FOD
2
2
2
2
2
4
2
2
2
4
10
14
HazMat control
2
3
2
2
2
3
2
2
2
3
11
12
Entrance/work stands
2
2
2
2
2
1
2
2
2
2
10
9
Container labeling/storage
2
2
2
2
2
3
2
1
1
2
10
9
Tooling certification/calibration
2
2
2
2
2
1
1
1
3
2
10
8
Lighting/electrical
2
2
2
2
2
1
1
1
1
2
10
Work benches/work stations
2
2
2
2
2
2
1
2
1
1
10
6 7
1
1
2
1
4
4
1
12
2
1
1
1
1
1
1
1
2
3
6
8
2
2
2
2
2
1
1
1
4
3
10
10
3
3
2
2
2
1
1
1
1
3
12
7
2
2
2
2
2
1
1
1
1
1
10
5
Positioned/grounded safe for maintenance Systems safed/tagged
Aircraft
Tubing/ducting capped or plugged Electrical/ESD components capped/grounded/protected Panels/tape/covering properly installed Parts/area identified/ segregated/protected
Last 5
2
2
2
2
2
2
3
1
3
2
10
11
Workmanship
2
2
2
2
2
3
3
3
4
3
10
16
Tool utilization
2
3
2
2
2
4
1
1
2
3
11
11
Safety practices/PPE
2
3
3
3
2
2
3
3
4
3
13
15
Spills/clean-up
3
2
2
2
2
2
2
2
3
2
11
11
PTP
2
2
2
2
2
2
2
2
1
3
10
10
2
2
2
2
2
2
1
1
2
3
10
9
2
4
3
3
3
2
2
3
3
4
15
14
2
3
3
3
2
3
3
2
4
3
13
15
2
4
2
2
2
2
2
2
3
2
12
11
3
3
2
2
2
3
2
2
3
3
47
53
46
46
45
47
41
38
56
61
12 0 245
243
44
44
44
44
44
44
44
44
44
44
Approved data for jobcards
Documentation
5-10-2011 Maintenance Surveillance Matrix
Jobcards properly/timely completed/stamped Documentation/processing of non-routine items Approved data for non-routines Tracking/reporting of work flow and progress
Total by Aircraft Target
13 Total Discrepancies
UR-DNM #1 Engine Fuel& HYD lines disconnect protection Removal
ENGINE
3
UR-DNM #1 Engine O/B Fwd engine mount security
Removal
ENGINE
4
UR-DNM Fuel tank Safety UR-DNM Pitot-Static covers Protection UR-DNM #1 Engine Electrical disconnects protection
Open Pre-dock Removal
FLT CTL Av/Elect Av/Elect
4 4 3
UR-DNM Fuel tank Safety UR-DNM Aircraft Shoring
Open Jacking/Shoring
FLT CTL PM
4 4
UR-DNM Aircraft Jacking
Jacking/Shoring
PM
3
UR-DNM Hydraulic line disconnect UR-DNM Damage to all four C-duct carts
Removal Removal
Ldg ENGINE
3 3
UR-DNM C-duct carts usage
Removal
ENGINE
2
UR-DNM Body cradles floating
Jacking/Shoring PM
4
UR-DNM Body cradles floating
Jacking/Shoring HM
2
UR-DNM Swarf in Sealant
Sealing
BACKSHOP
4
Install CIC Lube Lube Lube Lube TOOL CTL Install Install
ENGINE FLT CTL Cabin FUS FUS FLT CTL BACKSHOP FLT CTL
3 3 1 4 4 4 3 3 2
UR-DNM Cap sealing of stringer Hi-Locs UR-DNM Lube of FWD CGO DOOR
Sealant Lube
BACKSHOP FUS
3 4
UR-DNM Failure to perform Cabin Pressure leakage test
Test
UR-DNM UR-DNM UR-DNM UR-DNM UR-DNM UR-DNM UR-DNM UR-DNM UR-DNM
Installation of #1 Engine CIC not applied before Horiz stab LE closed Lube of #2 window CARGO ROLLERS LUBE OF AFT CGO DOOR LUBE OF RUDDER PCA TOOL CONTROL Restore of flt ctl after Sta 955 mod Installation of winglet grounding stud
UR-DNM Error Rate for the Project not including Planning UR-DNM Total Error rate for the Project
4
87 100
1449 1449
6.00% 6.90%
#1 Engine Fuel& HYD lines collectively covered, no protective caps and HYD fluid lines above fuel line 4oz of hyd fluid in bottom of plastic Engine mount adapter attached bolt not properly tightened 1/4" gap Open fuel tanks procedures NOT followed (PRO 12 M22 and AMM) Aircraft not protected until advised on 4.2.2011 #1 Engine Electrical Disconnects not covered Follow up on 4-2-2011 no warning tag in Flt Deck per the read & sign Aircraft being shored in the incorrect configuration RH body gear lock ring not in locked position per SB and Best Practices After line disconnect not capped and plugged, just bagged which creates potential safety risk to workers. Tongues damaged from over steering Safety risk - fixture not tilted up to match hoisting angle, requied 6 people to support 50% of the weight of c-duct. Jacks not depressurized, four jack lifted off mechanical lock, STA 1197 twice the amount of others HM staff member rotated the mechanical locks when over pressure condition. Failure to Clean as you Go - Need to establish that inspection must stamp for inspection block before next task step worked Tension bolt were used to lift engine weight 6000-3000 dyno change twice. CIC not applied No defects noted, lubricated 4 ROLLERS NOT LUBRICATED PROPERLY SOME POINTS NOT LUBRICATED PROPERLY SOME POINTS MISSED - 11 POINTS TOOLS WERE NOT VERIFIED AT END OF SHIFT. 2 Bolts missing, cotter pins missing, rod not connected Installed backwards which made removal very difficul Cap sealing quality poor should be individual caps on tails of H Locs. Some points missed, 6-8 not lubricated properly Sta 955 EO required Cabin Pressure test, signed may 9th but not performed.
ki
ng
gr ou nd e
of
no n
w or k
PE
of FO
d
ite m s
es /P
st am pe
en t
ed /
so rtm
flo w
As
tic
an sh ip
-ro ut in e
pr ac
co m pl et
of
ty
W or km
an
d
D pr og re H ss az d M sa at Ap fe co pr fo nt ov rm ro l ed ai nt da e ta na fo nc rn e on -ro Pa ut rts in Sp es /a ills re a / cl id ea en ntif up To ie d/ ol se ut iliz gr eg at io at n ed Tu /p ro bi te ng ct /d ed uc tin g ca pp PT C ed P on o ta rp in l er ug la ge be d lin En g/ st tra or nc ag Ap e/ e pr w ov or k ed st da an ta ds f or Sy j o st bc To em El ar ol ec s ds in s tr i g a f ca ce ed l/E rti /ta fic SD gg W at ed or io co n/ k m b c po al en ib ne ch ra nt es tio s /w n ca o rk pp st ed at /g io Pa ro ns un ne de ls /ta d/ pr pe Li o. gh /c .. ov tin er g /e in g le ct pr ric op al er ly in st al le d ne d/
ng
si
Sa fe
m el y
es
er ly /ti
po rti
pr op
n/ pr oc
ng /re
ds
at io
Po si tio
Tr ac
ar
en t
Jo bc
D oc um
Rolling 12 month 5 acft to last 5 acft First 5 Aircraft of 2010 Last 5 aircraft
3.5 3 2.5 2 1.5 1 0.5 0
% of total/total
16.00% 26.00% 14.00% 6.00% 1.00% 24.00% 0.00% 13.00% ######
% of R/total R % of n/total n
2.50% 5.86% 4.56% 3.50% 0.00% 0.61% 0.00% 1.28% 20.97% 37.50% 21.43% 1.92% 2.08% 10.31% #DIV/0! 0.00%
% of error to team paper total
Routine NON-Routine
40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% 1
2
3
4
5
Bckshp
NDT
PLNG
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis,
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Audit Schedule 2011
As of May 20, 2011
Boeing Shanghai Audit Schedule 2011 Audit in May ●Scheduled Internal Audit: Warehouse &Logistics, Maintenance Records, Facilities
4
150.00%
●Customer Audit: N/A
Audit Events
●Regulatory Authority: N/A 3 100.00%
2 50.00% 1
0
JAN
FEB
MAR
APR
MAY
Scheduled Internal Audits
1
2
3
2
3
Customer Audits
0
1
0
1
0
Regulatory Authority Audits
2
0
1
1
0
Completed Audits
3
3
4
4
2
Percent Audits Completed
100% 100%
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
100% 100%
67%
JUN
JUL
AUG
SEP
OCT
NOV
DEC
0.00%
Regulatory Audit Finding Boeing Shanghai Regulatory Audit Findings As of:
5/17/2011
35
30
EASA 25
FAA
20
CAAC
EASA
15
10
EASA
CAAC
5
0
3/31/10
4/30/10
5/31/10
6/30/10
7/31/10
8/31/10
11/30/10
12/31/10
2/28/11
3/31/11
4/30/11
Today
Created this period
24
6
16
0
0
0
6
0
21
15
0
0
Closed & Suspended
5
30
1
4
14
2
5
1
0
16
3
0
Open & Pending
25
2
17
16
2
0
1
0
21
20
17
17
Current Past Due *
20
2
1
0
0
0
0
0
10
1
0
0
COPYRIGHT Š 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
First aid report form
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First aid report chart
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Hazardous waste treatment report
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Waste oil recovery report
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Gas Analysis- By Week Gas Consumption---m3 350
00
300
00
250
00
200
00
150
00
100
00
Max Mean
500 0
Min
0
FW01 FW02 FW03 FW04 FW05 FW06 FW07 FW08 FW09 FW10 FW11 FW12 FW13 FW14 FW15 FW16 FW17 FW18 FW19
z FW 14 consumption is more than FW13, boiler is running about 2 Hours everyday to supply hot water to locker RM. z FW09 & FW03 was painting in Bay4. z From FW17, No boiler gas consumption, only kitchen gas.
COPYRIGHT Š 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Electricity Analysis- By Week Electricity Consumption---KWH 120 100
000
Max
000
800
00
600
00
400
00
200
00
Mean Min
0
FW01
FW02
FW03
FW04
FW05
FW06
FW07
FW08
FW09
FW10
z FW 05 is Spring Festival holiday. z FW09 & FW03 was painting in Bay4. z From FW18, chiller is running.
COPYRIGHT Š 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
FW11
FW12
FW13
FW14
FW15
FW16
FW17
FW18
FW19
Cost percentage
From Feb. 11 to Apr. 11
Utility Cost Percent Apr.2011 Utility Cost Item
Feb.
Mar.
Electricity (RMB)
Apr.
Water (RMB) Natural Gas TTL (RMB)
Electricity (RMB)
Water (RMB)
424560
449820
421260
9265
8284
9406
29%
2%
Natural Gas TTL (RMB)
170328
173357
173357
Utility Total Cost (RMB)
604153
631461
604023 Electricity (RMB)
Utility Cost Percent Mar 2011
69%
Electricity (RMB)
Utility Cost Percent Feb 2011
Water (RMB)
Water (RMB)
Natural Gas TTL (RMB)
Natural Gas Kitchen (RMB) Natural Gas Boiler (RMB)
70%
Utility Total Cost (RMB)
36%
49% 1% 14%
COPYRIGHT Š 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
27%
1%2%
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Monthly Safety/Quality Committee Meeting Agenda – May
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
Monthly Safety/Quality Committee Meeting Agenda – Mar. Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
上海波音质量安全政策 Boeing Shanghai Quality and Safety Policies 上海波音航空改装维修工程有 General Policies of Boeing Shanghai: 限公司管理总政策：安全第一、 Safety First, Strict Standards, Excellent 严格标准、注重质量、树立信 Quality, and High Credibility. 誉。 ●上海波音航空改装维修工程 有限公司坚持“安全第一，预 防为主”的方针。公司参与生 产运行与管理的所有人员，必 须牢固树立“安全第一”的思 想，在确保安全的前提下，认 真履行其职责，提供优质服 务。
Boeing Shanghai holds the principle of “Safety First and Prevention First”. All the employees must firmly follow the value of “Safety First’ and perform their duties seriously to provide excellent service.
●我们的质量标准最低要达到 To set our quality standards at or 局方要求，致力于高于局方要 above the level required by the 求，超出客户预期。 Regulatory Authorities and strive to exceed the expectations of customers. ●公司接受局方的持续监督检 查。在实施的所有生产运行 中，遵守局方的航空法规、规 章、《国际民用航空公约》及 其附件，以及公司维修许可证 与运行规范的授权、限制和要 求。任何情况下，不低于局方 规章的标准，保证达到并坚持 公司贯彻以上规章而制定的 各种手册和文件要求。
Boeing Shanghai will be continuously supervised and audited by the airworthiness authority and abide by the Aviation laws and regulations, “Convention on International Civil Aviation” and its attachments as well as the authorities, limitations and requirements of company certification and operation specification.
●公司实行标准化、程序化、 制度化的管理与作业。参与公 司生产运行与管理的所有人 员，必须严格按照公司制定的 各类程序、确认的各种岗位职 责，杜绝人为差错，确保生产 安全、正常、有序进行。
The company promotes management of standard, procedure, and system. All the employees who are involved in company operation and management must follow the procedures made by the company completely and be certain with their job responsibilities, avoid human errors and make sure that production runs safely, properly and in good order.
●公司参与生产作业与管理的 所有人员，必须经过培训并取 得相应资格后，方可上岗。公 司通过严格执行规定的持续 合格培训和监督检查制度，以 保证所使用人员持续合格达 到履行其职责要求的资格水 平。
All the employees who are involved in company operation and management shall not be on board until they receive relevant training and qualification for the jobs. Company will ensure that the employees are constantly qualified for their responsibilities by qualification training and supervision system.
●公司鼓励所有参与运行的员 It is encouraged that all the employees 工进行安全问题报告且不受 report the safety issues without 到报复。 worrying of getting punishment. ●公司按局方要求建立并实施 安全管理体系。建立对风险管 理的制度，不断识别、减缓或 消除安全风险，并提供必要的 人力和财务资源，持续改进公 司安全管理水平。
Company establishes and implements the Safety Management System according to CAAC requirements. It will help to manage risks, continuously identify, mitigate or eliminate safety risks, and provide necessary human resources and financial resources to improve safety management.
● 对 于 发 生 的 各 类 不 安 全 事 Great attention will be paid to identify 件，公司注重识别系统和组织 the defects of the system and 缺陷。 organization for all kinds of hazard incidents. ●公司管理层为安全目标的设 定和评审提供管理指导。安全 目标的设定应根据行业安全目 标要求，结合公司生产实际运 行设定。公司管理层负责安全 绩效的考评，全体员工必须遵 照安全目标的要求执行。
Managements of company will provide guides of management for setting and reviewing of safety target. The safety target is developed according to the requirements of industry safety target and company production. Managements will be responsible for the assessments of the safety performances to make sure that all the employees’ behaviors are based on the safety goals.
●公司为质量安全政策的实施 Company will supply human resource 提供必要的人力和财务资源。 and finance resource as needed for Quality and safety policy implementation,
●公司建立了员工手册，明确 Company developed employee 了安全奖惩相关规定。 manuals and rewards and punishment policy to clarify relevant safety policy. ●上海波音航空改装维修工程 有限公司在适航当局持续监 督、检查下，不断完善生产管 理体系，及时修订、完善被批 准和认可的各类手册，确保手 册在生产运行中的符合性、有 效性和可行性。不断提高安全 控制能力。
Boeing Shanghai will improve the production management system continuously, revise the approved and accepted manuals timely based on the supervision of the authority, and ensure the compliance, effectiveness and feasibility to improve the safety control.
●通过实施系统的质量安全审 核工作，推动持续改进，确保 所有人员都对质量审核人员 采取合作的态度。
To promote the concept of Continuous Quality Improvement through systematical quality and safety audit. To seek to ensure that all personal cooperate with the Quality Auditors.
●确认遵守程序、标准、安全 标准及条例是从CEO到基 层员工所有上海波音雇员 的责任。每一流程所有者都 有责任持续地审视现有的 系统和程序，并在符合本质 量管理政策的前提下对其 进行优化。
To recognize that compliance with procedures, standards, safety standards and regulations is the duty of all levels of staff in BSAS, from the CEO to the maintenance floor. Each process owner of the company is responsible for constantly reviewing existing systems and procedures, and revising them to achieve optimization, in line with this quality policy.
●本公司每个人都有责任、有 Each and every individual in the 义务理解本政策，并致力于本 company is accountable, responsible, 政策的落实和执行。 and committed to understand and execute this policy.
上海波音航空改装股份有限公司首席执行官 Chief Executive Officer
BSH Annual safety target indicator design protocol A.
Annual company maintenance error-event review From Jun ,2010 To Mar,2011， there happened 8 Maintenance error in 9 Months, 4 event related to Heavy Maintenance, another
4
event related to Line Maintenance.
I.
Operation department maintenance error statistics 1.HM
2. LM
3. Backshop and other department None Maintenance error rate statistics
II.
i.
Company Business (2010.07.01-2011.03.01 ） Total Man Hours ： 155000 RH(Rough Hours) （Including general maintenance error 4, serious maintenance errors 3;
Maintenance incident 1.）
Totally Maintenance error-rate is 8/155000≈0.52/10 thousands RH (Serious Maintenance error rate 3/155000≈0.19/10 thousands RH）
Total 99400 Rough Hours
25000
Sum of HM Rough Hours
ii. Overhaul and Backshop （2010.07.01-2011.03.01 ） 20000
Total Man Hours ： 99400 Rough Hours 15000 Total 10000
5000
0 Jul 2010
Aug 2010
Sep 2010
Oct 2010
Nov 2010 Month
Dec 2010
Jan 2011
Feb 2011
Totally Line maintenance error rate: 4/99400≈0.40/10 thousands RH （Maintenance General error rate: 2/110400≈0.20/10 thousands RH Serious error rates the same as 0.20/10 thousands RH ）
iii. Line Maintenance (2010.07.01-2011.03.01 ） Total Man Hours: 56000 Rough Hours Totally Line maintenance error rate: 4/56000 ≈ 0.7/10 thousands RH （Maintenance when the general rate for: 2/56000≈0.36/10 thousands RH Serious Maintenance error rates the same as 1/56000≈0.17/10 thousands RH ）
III.
2011 Annual safety targets: According to company workload estimates this year, there is approximately 200 thousand RH for overhaul and 75 thousand RH for Line Maintenance this year. Totally Man Hours is 275 thousand RH. Annual safety targets of company are as follows: 1． Maintenance accident (including major, significant, General accident) is 0; 2． Maintenance incident to 0; 3． Maintenance error rate is less than 0.5/10 thousands RH, and serious maintenance error rate is less than 0.2/10 thousands RH.
Targets of each department setting are as follows: i.
HM Annual safety targets for maintenance error rate is less than: 0.3/10 thousands RH (including general maintenance error rate: 0.2/10 thousands RH , Serious Maintenance error rate: 0.1/10 thousands RH ）
ii.
Line Maintenance Annual safety targets for maintenance error rate is less than: 0.7/10 thousands RH (Including general error rate: 0.4/ 10 thousands RH, Serious error rate: 0.2/10 thousands RH ）
iii.
Backshop Annual safety targets for: maintenance error rate is less than 0.1/10 thousands RH (Including general error rate: 0.1/10 thousands RH, serious maintenance error rates 0)
iv.
Operational support department Annual safety targets for maintenance error event is less than 1
v.
Supply chain Department, Engineering Department, quality Department Annual maintenance errors event is 0
vi.
Department of facilities: Maintenance accident is Fire accident is 0 。
vii.
Vehicular traffic:
0 ；
-Department has responsibility on the reported traffic accidents, the safety target setting up as: 1 incident per 100,000 km (Ground Traffic distance) Where: operations: 0.8 incident/ 100,000 km Department of facilities as: 0.1/100,000 km Supply chain department as: 0.1/100,000 km
Monthly Safety/Quality Committee Meeting Agenda – May Time Scheduled
No.
Business Item (Responsible Member)
Materials
Action Required
5 Minutes
1.0
Opening comments (CEO)
None
Information Sharing
5 Minutes
2.0
Review attendance – Safety Director
Roster
Evaluate attendance of members
40 Minutes
3.0
Key Q&S Events Level 1&2 Items (Quality Manager)
Non conform, Safety & Customer item list
Status by prime responsible manager
3.1
Items requiring special attention (Prime responsible manager)
List of Late, missing items
Responsible manager to provide explanation and recovery plan“
3.2
Items requiring special attention (Prime responsible manager)
More than 90 days opening items
Responsible manager to provide explanation and recovery plan
3.3
MET user metric
Human factory Metric
QS Director
5 Minutes
4.0
Surveillance – (QS Manager)
Surveillance Metrics
Evaluate trend, initiate actions for bad trends
10 Minutes
5.0
Audit Activities (Q&S Audit Leader)
Standard Audit Reports
Evaluate trends, identify areas for emphasis, (Review repeat items, closures, re-openings)
15 Minutes
6.0
EHS Metrics Review (Mike Zhang)
6.1
EHS Statistics
Injuries, waste, energy and water
Review trends and determine if unfavorable trends exist and if emphasis needed
5 Minutes
7.0
Violations and Disciplinary Action (HR Director)
Discipline Report
Determine if quality and safety related disciplinary actions in accord with Just Culture
10 Minutes
8.0
Wrap up
5 Minutes
8.1
Action Status Review
10 Minutes
8.2
Status Review of Emphasis Programs
Safety Policy and performance metric
QS Director
5 Minutes
8.3
Open Discussion/Emergent Issues
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.
EHS Manager
Monthly Safety/Quality Committee Meeting Agenda – May.
End
COPYRIGHT © 2010 BOEING SHANGHAI AVIATION SERVICES CO., LTD.