ASK YOURSELF THESE QUESTIONS

Do my elevators run reliably?

Are there too many recurring elevator problems?

Do I only see the elevator technician when my elevator is broken?

Am I getting billed for trouble calls that could have been prevented by maintenance?

On some problems when I really need my elevator ser vice company to help me out, do I instead feel like I am being held over a barrel?

Now ask yourself this question: What would true preventive maintenance look like?

approach.

Greater Flexibility

A solid relationship allows for greater adaptability in the face of unexpected changes or complications. Trust and open communication enable property managers and vendors to respond to changing circumstances and develop contingency plans more easily.

During our work at 3379 Peachtree, we faced challenges with the project around noise when working under the building and how it affected tenants. We were able to come up with a revised schedule to make noise (drilling and chipping of concrete) during certain times of the workday that was acceptable to the tenants. During times when we were unable to make noise, we shifted our crew to a different section of the deck and worked on separate scopes.

When property managers and vendors trust each other, they can more easily adapt to changing circumstances, such as fluctuating budgets, shifting timelines, or evolving project requirements. This flexibility can help keep projects on track and ensure that they are completed successfully, even in the face of unforeseen challenges.

Better Overall Outcomes

Strong relationships and effective communication contribute to the success of projects, leading to more positive results and increased business opportunities. By working together, property managers and vendors can achieve higher quality outcomes, complete projects on time and within budget, and build a solid reputation for excellence.

These successful outcomes can lead to new business opportunities, repeat clients, and long-term growth for both parties. By investing time in building and maintaining strong relationships, property managers and vendors can create a network of reliable partners, leading to increased business opportunities and long-term growth for both parties.

Effective collaboration between property managers and vendors can also lead to improved tenant care and satisfaction, as both parties are focused on delivering high-quality results.

Benefits to Tenants

Tenants also benefit significantly from the strong relationships between property managers and vendors. Strong partnerships between property managers and vendors ensure that buildings are properly cared for and maintained, providing a safe and comfortable environment for tenants.

These partnerships can also lead to more efficient building operations, resulting in reduced energy consumption, lower operating costs, and a smaller environmental footprint.

When property managers and vendors have a strong working relationship, they can respond to maintenance requests more quickly and effectively, ensuring that tenants’ needs are met promptly.

This can also allow for a proactive approach to identifying and resolving potential issues before they become significant problems, resulting in fewer disruptions and inconveniences for tenants, such as with the project completed at 3379 Peachtree Street.

Tenants also benefit from clear and transparent communication between property managers and vendors, as it helps them stay informed about any ongoing maintenance or improvement projects, as well as any potential impacts on their daily operations. This can give tenants a better understanding of the value their property managers bring and give a positive impression of the property team.

Relationship Building in CRE

The commercial real estate industry relies on strong relationships between property managers and vendors to achieve optimal results. The collaboration between Cushman & Wakefield and Structural Restoration Solutions serves as an excellent example for other commercial real estate professionals to follow.

By prioritizing relationship building and effective communication, property managers and vendors can work together to create a win-win situation for all stakeholders involved, including tenants, investors, and themselves.

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