Tenant Experience
Continued Flexibility in the Return to Office Spaces How Commercial Office Properties are Navigating the Return to Office By Devin Simon, Zeller Tenant needs are consistently at the forefront of our day-to-day operations, and the property management, security and janitorial teams all play an important role in ensuring complete tenant satisfaction. We have adapted to working with tenants as they continue to reoccupy buildings and to achieve our corporate initiatives, which roll down to each individual properties, have proven to be appealing. Is COVID-19 still important? As we have prepared for COVID-19 being the “Now Normal,” any individual entering our building is greeted with protective face coverings, hand sanitizing stations and welcomed by our trained security personnel to support a safe environment. The commercial real estate workplace functionality for tenants has evolved, and we engage closely with tenants offering a better understanding of how to design a work environment that functions for their employees creating an efficient, renovated space to maximize their current and future capacity. Tenants are open to having the “flexibility” conversation because we preface it with the understanding that the convenience of working from home can also be achieved within their space and is also offered as a luxury amenity within the building to make their on-site work experience a simplified relationship. As we continue to navigate the return-to-work experience, we have discovered that tenants are eager to engage and utilize outdoor space. Resurgens Plaza continues to promote our 14th floor newly constructed 2,500 RSF rooftop terrace which is few and far between
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Insight • Issue 4, 2021
around Atlanta and meets our tenants increased desire for outdoor space. The 14th floor rooftop terrace features panoramic views of the Atlanta skyline, a green roof, and serves as an apiary, home to three custom designed honeybee hives. We house over 180,000 pollinators that positively impact the overall environment, Buckhead, Brookhaven, and Peachtree Hills communities. Technology has enhanced our ability to offer the best tenant experience and creates a unique workplace via a mobile app that notifies our security team of visitors; allows tenants to enter work orders; order food from our on-site café and other nearby restaurants. The app also syncs with the Lenox Marta Gold Line train station, which is uniquely located below Resurgens Plaza; provide updates for our building amenities; delivers e-newsletters and provides direct access to our building Instagram right at their fingertips. We pride ourselves on hosting creative tenant events which have captured the interest of many as we enjoy building trustworthy and meaningful relationships. Our community engagement manager, Adriana Bibbs said “many tenants have shared they are appreciative of the fitness studio hours of operation since we offer access 24-7. They are also excited about returning back to their offices since we offer a one-stop-shop for food, drinks, coffee, snacks, visual and audio entertainment, and tenant and community-based events during and after-hours.”
