What does a Successful Tenant Relationship mean to you?
Over the past few years, the tenant relationship and communications strategy has become even more at the forefront. Tenants have relied upon property teams to alert them of updates, provide information for their health and safety and be collaborative partners on their return-tobuilding planning. CRE Insight Journal asked property professionals from around the industry about what a successful tenant relationship means to them. We hope this inspires discussion on the continuing evolution of this relationship and sparks ideas for the new ideas and innovations.
The team has consistently solved problems on behalf of the tenant, and will be rewarded with a sense of loyalty.
Todd Mitchell Director of Property Management Bridge Commercial Real Estate
A successful tenant relationship means partnership. Both the building team and customers work collaboratively to enhance the customer’s experience and maximize long-term building value.
Natalie Tyler-Martin, Regional VP-Asset Management Duke Realty
A successful tenant relationship is based on multiple points of connectivity by us with our tenant partners with as many members of our property team as possible. This allows us to know our tenant partners in a way that promotes maximum collaboration and therefore enables us to anticipate their needs and wants as best as possible.
Bob Six Chief Executive Officer Zeller
Our relationships with our customers are successful when they factor more than just economics and location into their leasing decisions. Retaining tenants when they have so many other options or having a few excitedly return after leasing somewhere else speaks volumes to the value a good property manager and a good property management team add to our industry.
Macky Guilherme Director of Property Management Capital Associates
Simply, a successful tenant relationship is a partnership in which, as the property manager/owner, we provide an environment which allows our customers to focus on their core business and supports them in their quest for talent. In return, our customer stays with us through their lease term and beyond. It is rewarding watching our customers thrive and knowing we played a small part, doing what we do best.
Laurie Harper Director of Operations, Atlanta Cousins Properties
A successful tenant relationship means moving beyond the transaction and truly partnering to deliver the best possible workplace to building occupants. That means communicating and learning together, as well as with the building owner.
Phil Mobley Director of Occupier Research Avison Young
From sustainability to accessibility to smart technology, the best property managers anticipate and deliver on the most pressing and profound tenant demands – and they do so meaningfully, enthusiastically and earnestly.
Benjamin Shinewald President and Chief Executive Officer BOMA Canada
I know I have a successful tenant relationship when tenants look to me as the ‘goto’ person, the person they know will take care of issues they may have, I get a smile when I see them in the corridor or in their suite, when they understand even when I give them bad news. These things happen when you have open communication with them, are transparent, consistent and service oriented.
