POSITIVE TREATMENT GUIDE: Accounting Outsourcing Staff Management
If you have chosen accounting outsourcing as a solution for your scalability woes, you have decided to scale your services strategically. Congratulations! However, assuming that the outsourcing process will run on its own, with no input from you, is a misconception. If you work with a well-known outsourcing company that provides accounting services, you will have access to an experienced team of outsourced accountants who do not require constant supervision. As long as they are able to work independently, there is no need for day-today management. This is one of outsourcing’s most significant advantages. Scaling helps you save time, money, and most importantly, the time you save can be better spent elsewhere.
EMPLOYEE SATISFACTION Basically, there is no rocket science involved. Employee performance is directly linked to employee satisfaction and motivation. Because the outsourced accountants are not on your company’s payroll, you save a lot of money. However, it bears repeating: they continue to work for you. Additionally, they are working on critical client projects that demand accuracy, timely completion, and a focused approach. Consider what would happen if your employees were unhappy with their jobs. There are numerous reasons for this to occur, and one of the most common would be a lack of interest on the part of the participants. As a result, you may treat them as machines/robots or simply non-humans who are doing your work for you. The points assigned to your company may be the only means by which you and the accountants working on your project can communicate. You may be able to communicate directly with the accountants, but you are not. Counterproductive because the person assigned to you may have the same mindset as you do, where they begin to believe that they are only working with a name and not with real people (of your firm). In the worst-case scenario, this could have a long-term impact on productivity and the quality of the work they are assigned. They will not give it their all because they will not feel like they belong. To get the most out of your accounting outsourcing strategy, you must be able to cultivate a sense of teamwork. As a scalability consideration, this is also critical here. Outsourced teams that are well-managed are more able to grow. It will not be a problem for the company providing your accounting outsourcing services to expand its staff. It is a plus for you that you are taking the time and effort to look after your extended team. Good people will want to work on your project if you find them.
WELL-TREATED OUTSOURCED RESOURCES Outsourced or in-house, your employees should feel appreciated. And herein lies the problem. Here’s what you can do to help your outsourced team achieve this goal: Keep the Conversation Going Managers and even higher-ups should be able to communicate directly with the outsourced team. Do not be afraid to get personal with your coworkers because it shows that you are paying attention to their work and that you care enough to get to know them. A simple “good morning” can go a long way in setting the tone for the rest of the day. Incorporate them into your team meetings The next step is to help them feel like they are a part of the group. Their effort to be a seamless extension of your team is a double-edged sword. This has been done by the accounting outsourcing team, and it is something that you should do as well. Think of them as an offshore delivery center for your team. When it comes to your mission, they are just as important as your in-house team. Whenever your team meets to take stock of the work, make sure to include your outsourced team.
Be Responsive In the worst-case scenario, indirect feedback mechanisms can turn into a Chinese telephone-like thing, in which you give feedback to a manager, who in turn passes it on to the team lead, who in turn passes it on to the person who actually worked on the project. You may not have had a major issue with the task when you started it, but by the time feedback gets to the person who needs to hear it, the task may have evolved. The outsourced accountant may be concerned that you are not satisfied with the work they have done for you. This is unnecessary. This is why direct communication with the person who completed the task is so important. Motivation and engagement are boosted as a result.
Compliment is Good Why not compliment them if they are doing a good job? Or, if the client is happy and the task was completed on time and on budget, consider sending a thank you note and a small gift. In the end, it is not about what you get, but what you give. To be clear, you are not in charge of ensuring that they maintain their motivation levels. However, consider the following scenario. If the task had been completed by a member of your own team, would you not have thanked them for their hard work? Apply the same logic to this situation.
The Touch of a Handshake
In this scenario, your outsourced accountant is celebrating his birthday, and you wish him a happy one. This person is in a good mood right now. When it comes to making a personal connection, you do not have to go overboard. Learn more about the people who work for you, their families, and their aspirations and hopes for the future of the company. This is what it means to treat them with respect.
Think about the future
Think long-term, not short-term. Try to envision a long-term partnership with the accounting outsourcing firm you are considering working with. Having a long-term goal in mind means that you take the necessary steps to ensure that your firm’s employees have a pleasant working environment. So that they become more aware of your needs and those of your clients, it is ideal to have the same people working on the same project at the same time If they are not satisfied, they may look for a new employer. For your company, this could be a problem area. Having a long-term strategy also allows you to build a better relationship with your accountants, which is another benefit. You can devise a strategy to ensure that your outsourced workers have a productive work environment.
CULTURE INSIDE THE COMPANY Having a CPA firm means that you will have a well-established work culture. Employee motivation, employee involvement, and a variety of other topics could be addressed in this context. Your outsourced team can benefit from adopting this work ethic. Everyone will benefit if you follow through on this. In this team, you do not have to go overboard in your efforts to integrate them. So, now for the meat of the matter. Do not do it for anyone else but yourself, even if you have no intention of becoming an amiable, helpful, and dependable client of an outsourcing company. The better your firm does, the more you will get out of your accounting outsourcing experts. In terms of increased productivity and long-term value, the ROI is clear.
Thank You! https://bookkeeperlive.com/ +91 812 888 4024 +1 718 395 9555 hello@bookkeeperlive.com