INDUSTRY
Good Practice Guidelines: Accountability and Reporting Launched in June last year, the NZSA’s New Zealand Security Industry Good Practice Guidelines provides guidance on a range of topics. In this excerpt we step through its section on accountability and reporting.
Accountability Your security company is answerable for its delivery of contracted property security guard and mobile security patrol services. This delivery includes achieving the objectives and results in performing the service and reporting on the service delivered in a transparent, fair and accurate way. We strongly discourage engaging in conduct that is misleading or deceptive, or is likely to mislead or deceive. Such behaviour is completely unacceptable. It would have serious consequences for both the security company and its staff. Your security company must share its accountability policy with the guard(s) in a timely manner. It must also ensure that the guard(s) understand training on and use of the policy and consult with them on anything that affects their health and safety. Customer communication Your security company should establish a policy for communicating with the customer on the delivered or contracted property security guard and mobile security patrol services. This customer communication policy should be in writing and set out your security company’s commitment to customer communication. It should include: • what property security guard and mobile security patrol services will be delivered • how the services will be delivered
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NZSM
Security Services in New Zealand
Good Practice Guidelines od Guidelines JUNE 2020 New Zealand Security Association E tū WorkSafe New Zealand
• who internal and external stakeholders are • contract reporting requirements • communication method • communication frequency • communication format
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• details of the task to be delivered and what constitutes completed or non-completed service delivery • what services will not be delivered • the process of remediation if the service is not delivered.
February/March 2021
