HAPPIER, HEALTHIER, STRONGER
A N NU A L REVIEW 2017/18
I
t was a major year for the trust, the second as Live Borders, with significant development and growth.
WELCOME FROM THE CHAIR At the heart of Live Borders is a commitment to make communities across the Scottish Borders healthier, happier and stronger. Live Borders offers residents and visitors a wealth of services that inspire positive lifestyle choices through the use of libraries, sports centres, museums and galleries, commitment to archives, country park and community venues.
A make communities across the Scottish Borders healthier, happier and stronger.
There are a range of programmes, projects and initiatives which target inequalities and aim to improve the life chances for the most disadvantaged and provide opportunities for sporting, cultural and leisure activities to residents and visitors.
The Board of Trustees sets the strategic direction for the company and monitors performance. As ambassadors, the Board bring expertise and leadership to an engaged and focused team of management and staff – a talented group of whom we are very proud. We have seen some changes to the Board and these are welcome; a refreshed Board maintains dynamic momentum. During 2017/18, our outcomes, as outlined in our partnership agreement with Scottish Borders Council, were: • • • • • •
Improved mental and physical health and wellbeing for people of all ages with a focus on inclusion Enhanced learning opportunities, training and experiences with a particular focus on reducing inequalities Increased economic benefits to the Scottish Borders through high quality sport and cultural services and events, and support to creative micro-businesses and organisations Enhanced partnerships, pathways and access to a wide range of services and activities within facilities and communities (including structures for talent development) Stronger communities through involvement in service planning, delivery and participation Increasingly effective operations and creative approaches to income maximisation across the trust whilst maintaining appropriate quality and standards.
This annual review explores how we tackled these objectives, as we seek to deliver the best possible range of services to add to quality of life across the Scottish Borders. It’s a big task against a challenging financial backdrop – a task the Board, indeed the whole Live Borders team, is ready to meet.
Peter Duncan Chair, Board of Trustees
RMAN
UPDATE FROM THE CHIEF EXECUTIVE
I
am pleased to report another busy and successful year for Live Borders. As a charitable trust, we continue to provide valued community services to both residents and visitors to the Scottish Borders. During 2017/18, we invested ÂŁ11.3million in delivering safe, fun, educational and accessible cultural and sport facilities and services.
Like others, we are not immune to the pressures on public finances. We counteracted the consequent reduction in management fee by taking a more commercialised approach to our business, setting challenging targets for income growth and expenditure efficiencies. Balancing this more commercial approach to delivery whilst meeting our social and charitable objectives is a challenging dichotomy that we continue to strive towards perfecting. This year again has been one of significant change with new teams and new people harmonising with our further established team members: this has brought innovation and a real desire for collaboration and community engagement. This has been furthered with the development of a new strategy focusing on an ethos of healthier, happier and stronger. We invested in both the sport and cultural estate during the year. We started a three-phase improvement at Teviotdale Leisure Centre to create a leisure experience of regional significance; we undertook smaller works at the Volunteer Hall in Galashiels, Heart of Hawick and Harestanes Countryside Visitor Centre. Our team delivered targeted health programmes and an extensive sports development programme, working with all ages, from developmental to rehabilitation, to empower people across the region. We worked with funders and partners to reinforce the importance of arts and creativity to have a sense of place, wellbeing and enjoyment. It is important that I recognise the vital and beneficial relationships with a range of key organisations, especially noteworthy are Scottish Borders Council, NHS Borders, Borders College, other community planning partners aswell as sport and cultural trusts. Last year we worked closely with these partners to make a positive impact on shared outcomes. Finally, I would like to record my appreciation of the Board, our employees and our volunteers who deliver our services and activities. Despite the challenges of a new organisation, we continue to welcome people to be more active, more creative and live healthier lives. I am very proud and grateful of our staff’s energy, commitment and enthusiasm. I am confident that with this dedicated workforce behind it, Live Borders will continue to evolve, develop and play an integral role in enhancing the lives of communities within the Scottish Borders.
Ewan Jackson Chief Executive Officer
ANNUAL REVIEW 2017/18 | 3
A YEAR IN NUMBERS...
113,026 people aged 65+
3,089 people sung along, danced & enjoyed our live performances
engaged in our sporting activities
CK
ET
61,974
TI
10,014
film fans booked tickets, with
672 minutes of film shown every week
little ones
up to age 5 joined in sporting activities
4,442 children
joined in 369 Bookbug sessions
45,150
hours
were spent playing
& learning in our halls &
community centres
1,195 Triathlon participants
ran, swam
& cycled
446,709
93
people
39,300
to our website
outdoor pitches
logged on
4 | ANNUAL REVIEW 2017/18
sq/m if our
were joined together
766,164
customers visited our indoor
& outdoor recreation facilities for sporting fun
2,427 volunteers kindly gave
208,649 hours of service
spin bikes were
cycled on
every week
(with everyone breaking a sweat!)
161,522 visitors explored amazing
artefacts & exhibitions
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17 20
HIGHLIGHTS
O
18 20
demands on preventative and remedial services. Central to the new strategy is our vision that everyone living in, working in and visiting the Borders will be healthier, happier and stronger. This work launched to staff in summer 2018.
ANNUAL REVIEW 2017/18 | 5
C A S E S TUDY # 1 HE ALTH
STEADI CLASS
•
Improved mental and physical health and wellbeing for people of all ages with a focus on inclusion.
•
Stronger communities through involvement in service planning, delivery and participation.
P
eople over the age of 60 are at a higher risk of reoccurring falls. The Scottish Borders has a higher percentage of over 60s when compared to the rest of Scotland; 30% compared to 24%, therefore community support around this area is much needed. There is also a great need for social and physical activities for this age range due to the ongoing issues of isolation. Participants are referred into this class mainly by the physio in charge at the Borders General Hospital Falls Clinic. The programme provides a setting suitable for their ability and also provides participants with a class that is tailored to meet their needs. As the class is educational, users were able to perform home exercises to further improve mobility and balance. The feedback from the group is all positive with all stating that the improvements in confidence allows them to venture out more during the day. All of them also mentioned that their favourite part is the tea, coffee and natter after the class. Many of those who attend live in remote areas and use supported transport. The social interaction is just as important as the physical health benefits. The majority of the users have reported a dramatic decrease in falls and in many cases have not fallen since they started the class. One participant said ‘that their confidence had improved dramatically
6 | ANNUAL REVIEW 2017/18
with walking, bending, carrying and they only thing she now worries about is uneven pavements.’ Users share lifts and meet each other outside the group which wouldn’t have been possible without the Steadi Class. One user finished by saying that ‘they are unbelievably grateful for the class and dread to think what state they would have been in if they didn’t have it.’ They also mentioned the importance of Suzy (the instructor) who is great with them, as she understands what they are capable of and keeps them motivated and entertained. Group 1 1. Only one has fallen since the start of the group 2. Three are now able to complete balance exercises without holding on to anything. Group 2 • No one has fallen since starting the class • Grateful for class during the winter period when conditions are trickier. Group 3 • No falls in the last six months • All users have managed to successfully master how to get up from a floor position if a fall occurred – particularly important for those who live alone • They don’t feel any embarrassment as they know everyone is there for the same reason (many had felt embarrassed in the past).
C A S E S TUDY #2 L I BRA RIE S
CODE CLUB
•
Enhanced learning opportunities, training and experiences with a particular focus on reducing inequalities.
• Enhanced partnerships, pathways and access to a wide range of services and activities within facilities and communities (incl. structures for talent development).
C
ode Clubs have been running in some libraries across the region since September 2017. The taster sessions open up coding to a wider audience, giving children and young people a chance to work on the library PCs, doing their own coding. If they develop an interest in coding there is the opportunity to join one of the Code Clubs. The Code Club Project is funded by the Scottish Government Digital Scotland Business Excellence Partnership. Coding skills are now a core component of computing science and are increasingly being sought. The project aims to expose young people to coding skills in a way that is fun and engaging. By having a gamesbased focus and collaborative feel, the clubs enable children to develop confidence, self-esteem and leadership skills. In 2017, The Scottish Library and Information Council coordinated a programme of training for public library staff to deliver the sessions with an ultimate aim to make Code Clubs part of the public library offer in Scotland. This links directly with the strategic aims of ‘Ambition & Opportunity’, Scotland’s strategy for public libraries, which highlights the role of libraries in delivering Science, Technology, Engineering and Mathematics (STEM) activities to support digital inclusion and economic wellbeing.
Coding is the skill that is needed to develop computer programming. We all use software but most of us do not know how to create the software we use. Learning code develops problem solving skills and their ability to solve issues in a logical way. Attending Code Club improves selfexpression and communication, and as children become confident using code they have the opportunity to create their own projects. It enhances future employment opportunities as web designers, software designers and robotics engineers. Galashiels Library held taster sessions for pupils at St Mary’s School to introduce them to the library and coding. At Eyemouth, one youngster attended sessions along with his father, who is a professional computer programmer. The father’s advice to the group about debugging programmes was very helpful. The father and son have benefited from being able to spend time together in a shared pursuit.
ANNUAL REVIEW 2017/18 | 7
C A S E S TUDY # 3 HA RE S TA N ES
HARESTANES’ CHRISTMAS HAPPENING
• Increasingly effective operations and creative approaches to income maximisation across the trust whilst maintaining appropriate quality and standards. •
Increased economic benefits to the Scottish Borders through high quality sport and cultural services and events, and support to creative micro-businesses and organisations.
T
he 1st December 2017 saw the start of our first ever Santa event at Harestanes Countryside Visitor Centre. With over 1,000 tickets sold for 85 40-minute shows, Harestanes extended its opening hours and the first venture into Christmas performances was a notable success. Aimed at young families, with a storyline centred on teamwork and forgiveness, the audience response was overwhelmingly positive. Building on the visitor centre’s previous experience of running small-scale events, ‘Santa’s Harestanes Happening’ utilised the skills of the in-house team as well as colleagues from across Live Borders. External input was also crucial to offering something new and surprising, with a script commissioned from a writer/dramatist; costume design and construction work from students at Queen Margaret University; and the installation of a fantastic forested grotto by professional set designers. In addition to income from ticket sales, the visitor centre benefited from Christmas retail with a significant increase in spend per transaction in the shop and a share
8 | ANNUAL REVIEW 2017/18
of café sales. Live Borders’ marketing team oversaw Harestanes’ first real foray into social media, creating a substantial foundation for future events activity. Following staff feedback and audience surveys, the experience of creating and performing ‘Santa’s Harestanes Happening’ will help inform the visitor centre’s forthcoming 2018 events programme.
C A S E S TUDY # 4 A CTIV E S CHOOLS
BURNFOOT SCHOOL OF BOXING
•
Improved mental and physical health and wellbeing for people of all ages with a focus on inclusion.
•
Enhanced learning opportunities, training and experiences with a particular focus on reducing inequalities.
T
he Burnfoot School of Boxing was founded three years ago, initially as a boxing and fitness after-school opportunity designed to get children active, linked to the Commonwealth Passport 2014 and Commonwealth Games in Glasgow. It was a three-way partnership between Burnfoot Community School, Hawick Active Schools and Hawick Boxing Club, led by local coach and Burnfoot CS Youth Worker Mark Huggan. Targeting P4 to P7, the need for this group was directly assessed through the Adverse Childhood Experiences (ACE) indicators by the depute head teacher and youth worker at the school. Coupled with knowledge and experience of the children, families and wider Burnfoot community within the Hawick cluster. The aims were to: • Get children active whilst adopting a healthier approach to nutrition • Create an extra-curricular opportunity where the children gain a sense of belonging, identity and self-worth • Develop and better the social and emotional capabilities. There are two sessions every week, with School of Boxing coach Mark Huggan, and Hawick Boxing Club coaches Les Casson, Andy McFarlane, Stuart Drysdale and Gareth Walker.
During the 12-week block there is: • Boxing breakfast 07:45 to 08:30 every Monday morning - Healthy breakfast – 20 mins - Boxing activity session – 20 mins • Burnfoot School of Boxing at Hawick Boxing Club every Friday afternoon Eight children were targeted for each block, with a tailored development plan for each child to monitor progress across attendance, achievement and attainment. There is a graduation, with each graduate receiving a Burnfoot School of Boxing hooded top. Those children that stay with the programme and do year two receive a Burnfoot School of boxing t-shirt. • • • •
Twenty-four children have attended and graduated from the Burnfoot School of Boxing. All achieving the special hooded top 70% are still active and taking part in boxing at the local Hawick Boxing Club Four graduates are now fully registered with Scottish Boxing as juniors through Hawick Boxing Club and have all had official junior bouts One P7 girl has also recently been selected for the Scottish schools training squad after only two years in the sport. All thanks to her involvement with the School of Boxing and the Club.
ANNUAL REVIEW 2017/18 | 9
C A S E S TUDY #5 BO RD E RS HER ITAGE FESTIVAL
BORDERS HERITAGE FESTIVAL
•
Increased economic benefits to the Scottish Borders through high quality sport and cultural services and events.
•
Stronger communities through involvement in service planning, delivery and participation.
T
he Scottish national theme year of History, Heritage and Archaeology in 2017 created an opportunity to expand our programme of events. It was clear from the feedback after the 2016 festival, that most heritage venues and organisations were working with limited budgets and capacity in terms of staff or volunteers and they would benefit from support to expand the programme. Fifty-two organisations hosted 204 events across 89 sites and venues during September 2017 which attracted 32,919 visitors, of whom 27% came from outwith the region. There was an estimated £1.45million spend from visitors from outwith the region delivering a return of £16 for every £1 invested in the festival. Live Borders secured additional external funding of £82,760 for four new highlight events and supported other events as well as extending and enhancing the marketing of the festival. Scottish Borders Heritage Festival hosted 16 workshops, with 689 pupils and 77 community members involved; 429 people volunteered 2,650 hours to help at events and meetings. The new website launched in July and had 13,356 views – this is 367% higher than any previous total and reached page 1 of Google.
10 | ANNUAL REVIEW 2017/18
We worked with a number of schools and communities, from Newcastleton to Eyemouth on a range of events, including lantern making, both school and community workshops; writing poetry workshops; a Mary Queen of Scots education visit and Sounding out the Past workshops. “The Lighting the Borders event and lantern making workshop we attended at Duns was excellent, different, interesting and all-inclusive for the family of all ages. A great community event too.” “I loved all the events. I learnt a lot about the religious, social and cultural history of Scotland.”
W
e survey our customers four times a year, to get feedback from those who use our facilities.
This ensures we can improve where we need to and celebrate the success of our teams that perform well. Through this process we track our Net Promoter Score – securing a score of 42 in November 2017. These are some of the comments we had from our customers:
WHAT OUR CUSTOMERS SAY... “I love the TriFitness gym at Gala and regularly recommend it to friends.”
“Anyone doing research would find this [archive] service invaluable.” Enjoy swimming at all Border pools on a regular basis.
“There are a great variety of museums which are all free to visit. I always recommend them to visitors new to the region.”
Attended a craft activity morning which was excellent, kids really enjoyed it and the staff were fantastic. “The staff in all the facilities I use, library, museum and gym, are always helpful and friendly.”
I enjoy taking my grandchildren, and dog, to Harestanes; good play areas, cafe etc and lovely walks. The children enjoy the Easter egg hunts and other activities.
“Teviotdale Leisure Centre is a great centre for all the family.
“Tower Mill is a brilliant venue with great stuff on and a nice café where you can have a relaxed chat with a glass of wine before or after a performance. I met a world-famous Gaelic singer and academic there just before his performance - amazing.”
ANNUAL REVIEW 2017/18 | 11
< 1%
L
ive Borders comprises Commercial Services, Managed Services and Business Services.
15%
35%
At 31 March 2018, the number of people on Live Borders’ payroll was 526. This is split into 115 full time and 192 part time employees plus 266 casual workers. Based on contracted staff, 28% of employees have between 10 and 19 years’ service, closely followed by those with 5 and 9 years’ service, 25%.
Total workforce
age
28%
breakdown
20%
22% 16 - 29 years 30 - 44 years
Full time male Part time female Full time female Part time male
* contracted employees only
20%
45 - 59 years
Total workforce
gender
60 - 74 years 42%
75+ years
breakdown* 18%
THE LIVE BORDERS’ TEAM All our staff and volunteers make an invaluable contribution to the success of the organisation.
EXECUTIVE MANAGEMENT TEAM Director of Business Services Linda Ross
Director of Commercial Services Jane Hogg
Director of Managed Services Lynne Irons
12 | ANNUAL REVIEW 2017/18
SENIOR MANAGEMENT TEAM Laura Adamson; Sheila Brodie; Craig Cameron; Fiona Colton; Paul Cowan; Sophy Delavigne; Lisa Denham; Sarah Halliday; Ben Lamb; Sheena Milne; Hamish Moir; Graeme Murdoch; David Speirs.
OUR TRUSTEES Live Borders is governed by a Board of Trustees. There is a Finance committee and Audit and Governance committee. Peter Duncan (Chair); Keith Allan; Aude le Guennec; Alasdair Hutton; Raymond Kerr; Helen Laing; Alison Moore; David Parker; David Pye; Neil Richards; Kim Smith; Pete Smith; Ellenor Swinbank; William White.
THANKS With thanks to all our funders, stakeholders, members and partners. The Live Bordersâ&#x20AC;&#x2122; offering is enhanced by our community of supporters. Asda
Robertson Trust
Borders College
Scottish Athletics
Clubsport Borders
Scottish Borders Council
Community Centre Management Committees
Scottish Cycling
Cornerstone
Scottish Football Association
Creative Scotland GB Technologies Heriot-Watt University Heritage Lottery Fund Jim Clark Trust Macmillan Cancer Support MS Society Museums Galleries Scotland National Museums Scotland National Records of Scotland
Scottish Enterprise Scottish Hockey Scottish Library & Information Council Scottish Rugby Scottish Swimming sportscotland SPORTA Scotland Tennis Scotland Tesco VisitScotland
NHS Borders
All images in our Annual Review feature our customers, partners, locations and team from across the Scottish Borders. Thanks to our photographers: Rob Gray; Alwyn Johnston; Lloyd Smith; Phil Wilkinson and all others. ANNUAL REVIEW 2017/18 | 13
OUR FINANCIAL ACTIVITY
I
n the financial year ended 2017/18, Live Borders performed well operationally, with an increase in generated income and coming close to our budgeted surplus.
LIVE BORDERS LIMITED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2018
2018
2017
Total Total Funds Funds £ £
INCOME AND ENDOWMENTS FROM Charitable Activities Management Fee Capital Grants Revenue Grants Other Trading Activities Investment Income
3,627,101 5,520,132 333,892 739,638 612,959 945
3,488,469 6,040,909 721,207 624,030 617,282 2,601
10,834,667
11,494,498
Charitable Activities Trading Operations Governance Costs
10,827,339 478,418 13,260
11,914,528 450,704 11,271
Total
11,319,017
12,376,503
(484,350)
(882,005)
25,000
(2,483,000)
(459,350)
(3,365,005)
Total Funds Brought Forward
(1,296,819)
2,068,186
Net Funds Carried Forward
(1,756,169)
(1,296,819)
Total Income
EXPENDITURE ON
NET INCOME/ (EXPENDITURE)
TRANSFERS BETWEEN FUNDS Other Recognised Gains / Losses Net Movement in Funds
14 | ANNUAL REVIEW 2017/18
2018
2017
£ £
FIXED ASSETS 2,160,595
2,171,222
Stocks Debtors Cash at Bank and in Hand
60,537 943,156 1,176,132
44,856 649,201 2,529,522
2,179,825
3,223,579
2,058,578
3,188,482
121,247
35,097
2,281,842
2,206,319
Amounts Falling due after more than 1 year Pension Asset / Liability
(123,011) (3,915,000)
(177,138) (3,326,000)
NET ASSETS
(1,756,169)
(1,296,819)
General Fund Pension Reserve Designated Fund 3G Pitch Replacement Designated Fund - plant, fixtures and fittings replacement reserve
183,172 (3,915,000) 60,000 106,568
187,178 (3,326,000) 50,000 106,568
Restricted Funds
(3,565,260) 1,809,091
(2,982,254) 1,685,435
TOTAL FUNDS
(1,756,169)
(1,296,819)
Tangible Assets
CURRENT ASSETS
CREDITORS Amounts falling due within 1 year Net Current Assets and Liabilities Net Assets Excluding Pension Liability
CREDITORS
UNRESTRICTED FUNDS
ANNUAL REVIEW 2017/18 | 15
Every penny you spend with us
is reinvested into
supporting active , creative and healthy
communities in the
Scottish Borders.
LIVE BORDERS, HEAD OFFICE, MELROSE ROAD, GALASHIELS, TD1 2DU
01896 661166 | enquiries@liveborders.org.uk
www.liveborders.org.uk #LiveBorders Copies of this in large print are available on request. Live Borders is registered in Scotland | Registration No SC243577 | Registered Charity No SCO34227