Chatbot benefits in the aviation Industry

With rising customer support costs and growing competition, airlines are changing their approach to providing customer service.

Chatbots have proven to be an effective tool in this evolution. And we realize that two factors have driven the success of chatbots in the airline industry - cost reductions and improving customer demographics.

Point 1- cost reductions

Chatbot for airlines has emerged to improve communication and by reducing overhead costs.

With a low cost of implementation and adoption from Botgo, these bots can offer more options to passengers than an actual human customer service representative can.

Point 2-Improving customer demographics

While at the same time being able to provide real-time responses via text or voice messages. The best part is that they never get tired! Here, in this blog, we will discuss the Chatbot benefits in the aviation Industry.

Help staff manage increased call volume

In order to avoid an overflow of calls, airlines and travel agencies are increasingly adopting Chatbot.

With a Chatbot solution, employees can spend more time doing the work that only they need to handle better, instead of answering repetitive questions that the Chatbot is programmed to answer more patiently.

This has been shown to greatly reduce call volume and increase customer satisfaction, as customers are able to get immediate answers without having to wait in queues or put up with lengthy hold times before getting a hold of an agent.

Chatbots can also handle simple queries without having to transfer customers over to an agent for assistance and are ideal for handling customer queries around the clock.

A personalized experience for users

Chatbots are a great way to add an extra layer of customer support and provide a personalized user experience.

By allowing users to interact with the bot, ask about details of the flight, or even provide rebooking options in case of a cancellation or delay.

Chatbots can be used to help customers with travel advisories and information, like providing travel warnings and general advice on destinations.

Increase customer satisfaction and loyalty

What's more, customers that use these bots don't have to wait for a customer service representative to get back to them; chatbots are capable of checking their inboxes and responding instantly.

This means that customers don't have to sit around waiting for help with their airline reservations or other issues related to their trip even if they're not sure what kind of assistance they need.

A customer support chatbot can take information, find out any issues with it, and do what it takes to fix them.

Available always!

As a consumer, it's not uncommon to have an urgent need for customer service at an unreasonable hour; but for many businesses, this is simply not feasible.

Whereas chatbots are available 24/7 unlike some human representatives who might need breaks or vacations so there will be someone available around the clock if you ever need immediate help with your travel plans.

Reduced wait times

The first and most obvious benefit of chatbots in the aviation sector is faster response times. Chatbots can answer simple questions almost instantly; no human agent can type as quickly as a machine! What’s more, a chatbot understands and responds to your query in natural language, so you can avoid those frustrating menu options that come with IVR systems.

Improve the customer experience

Hey, you. I'm a chatbot and my job is to make the aviation industry better for both you and the airlines.

What do I mean by that? Well, put simply, travel is hard. It's expensive, time-consuming, and stressful as hell. We all have horror stories of delayed or cancelled flights or even worse, having to fly while seated next to someone who smells like they just bathed in vodka and fish sauce. But chatbots can help solve this problem.

First off, we're able to increase customer satisfaction on the front end by making it easier for people to manage their flights and book travel arrangements online.

Chatbots can also help airlines increase their customer lifetime value by providing information about loyalty programs and exclusive offers that will keep customers coming back for more.