Customer Engagement

Restaurants catering to customers who are always on the go are in need of chatbots. It enables quick access to customer queries, order recommendations, and reservations. Chatbots can help offer recommendations and reduce the need for human interaction. All this will be achieved through conversational interfaces, which go hand-in-hand with the way that people communicate today.

Help in feedback

Chatbots can be used to collect feedback from customers, including customer satisfaction levels, experience, preference, and food quality levels. Chatbots can also conduct product/taste surveys at the end of a transaction and collect data. This data can then be analysed by restaurants to improve their products with more insights on how to serve their customers better on the platform.