Lucky Automotive Servies

BY DALJEET SINGH BAJWA

Can you tell us the history of your business?

We started our business in November 2019. We started the business with two motor mechanics and now we have a total of three qualified motor mechanics.

What services do you offer?

We offer General Servicing, Brakes, Steering and Suspension, Battery, Clutch and Transmission, Cooling System, Diagnostics and Auto Electrical.

How many employees do you currently have and what areas do they work in?

We have three qualified mechanics, and they are experts in general servicing including Brakes, Steering and Suspension, Battery, Clutch and Transmission, Cooling System, Diagnostics and Auto electrical.

Why did you become a member of the MTA?

The MTA is a well reputed organisation in the Automotive Industry. With MTA membership, one can access a team of automotive experts who can assist in every aspect of our business. They also represent the business at a local and state level. MTA also provide support for all worker-related issues and complex matters, including awards and wages schedules; award and legislation; agreement-making; developing policies and procedures; and performance management and terminations.

What have been the greatest challenges in 2020/2021 and how have you responded?

The greatest challenge was the global pandemic, COVID-19. We have followed all the necessary instructions to tackle the situation.

How do you market your business?

We market our business through our customer satisfaction, flyers, visiting cards, and social media such as Facebook, WhatsApp, Instagram, and Gumtree.

What are the factors – including personal traits and business factors - that have contributed to your success?

The major factor is customer satisfaction and sticking to the quality standards. The other factors are our affordable prices for parts and labour.

Does your business help the local community in any way?

We help people to keep their vehicle safe and secure on the road by doing proper maintenance and safety checks of their vehicles.

How did you get into the motor trade?

Our family has a great interest in the automotive sector. It’s a passion for us.

What do you enjoy most about working in the retail automotive industry?

The most enjoyable thing for us is when we make our customers feel happy and satisfied with our quality service. One thing I remember is a customer from Mount Barker, one of his friends referred him to our workshop. We needed to replace the clutch for his Honda Jazz car. Being a small car, it had less space to work on. It was taking more time than expected and the customer was worried as he had to get back to his house. But when we finished the job, and his car was running good, there was a very beautiful smile on his face and that was the thing that paid us our reward. I can’t forget that smile because there was faith and satisfaction for us in that smile.

Any hobbies or pursuits outside of work?

Our Senior Motor Mechanic Mr Wing goes swimming on a regular basis after work and I am practising in the gym to keep myself fit for the job. During free time we listen to music.

Anything else you would like to add?

The MTA is doing a great job for the workshops and for the whole auto community. I am eager to see if we can attend the updated course for electric and hybrid vehicles.