QUEENS CHAMBER MEMBER NEWS The Path of the Online Shopper, a Vision of the Metaverse

By Angelica Mendez

Immersive, enhanced, custom views of a virtual reality. A seamless shopping experience for an informed and aware customer who shops based on value and values (Mckinsey.com). The metaverse connects disciplines, industries and communication channels. This is my vision of the metaverse. In this metaverse the video game industry, the Architecture, Engineering and Construction (AEC) as well as the retail industry come together to facilitate data flow and with more data, comes a better understanding of the customer journey and their story, a point in time snapshot giving the omnichannel strategy a boost to meet customer expectations. During the pandemic I saw waves of change in how a customer shops and what they shopped for also changed. My reports were telling me customers were becoming more spiritual and health-conscious purchasing from never before places moving brick and mortar stores into ecommerce overnight. Exposure: with the metaverse, data is readily available and empowered by emerging technology like AI. I see the metaverse as a digital twin, a living and breathing replica of the building we live in,

Continued from Page 18 and do not reinforce existing biases and discrimination in mental health treatment.

In conclusion, mental health is a crucial aspect of overall health, and the rise of mental health challenges requires innovative solutions. DevJee’s AI solutions will play a significant role in addressing some of these challenges, from early detection and intervention to personalized treatment plans and mental health research. DevJee is also very cognizant that it is essential to address the challenges and ethical concerns associated with the use of the building we shop in or work at. The digital twin has sensors, collision detection, and sound, and we are seamlessly interacting through all communication channels all in one place under one identity, one dialogue: from Chat, SMS, Voice, Chatbots, Engagement Channels like slack, teams, Social Channels, Email all through our mobile devices or through the digital twin. Exposure to brands, value and values is happening daily enhancing our senses and reality through AR Glasses, mobile device and as the customer providing me information and experience way before I decide I need a product or a service. “70% of the buyer’s journey is complete before a buyer even reaches out to sales” – intermedia.

Selection: the selection and purchase process have greater speed and easiness and is customized to the individual customer on a personal level both in person and online. As expected, after all 64% of customers expect to receive real-time assistance regardless of preferred customer service channel (i.e., phone, email, etc.). Connecting social group reviews with overall search engine reviews of a product and or services. With the ability to monetize from community groups that will emerge more and more to share similar value and values giving these groups a voice. “Digital is more than just a sales channel. It is a way to build connection and community.”-Daniel Heaf, VP of Nike Direct to Consumer (voguebusiness.com*).

THE PROS: Imagine being in a commercial building with sensors, collision detection, and sound, and the building immediately notifies you and 911 that the sister building has been hit and how much time you have to evacuate. Soon after it notifies neighboring buildings. Sustainability and Emissions proactive response are also a benefit.

THE CONS: With more visibility comes more responsibility and regulation as well as a very competitive environment. In terms of technology a very competitive environment allows for interconnectivity