Integrated Social CRM and Marketing Software for Facebook and Twitter.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
"We're really happy that we finally signed up for an international enterprise package of Conversocial. After testing several similar tools we're convinced that Conversocial will be the most suitable social media management system for Groupon, which helps us to measure and consolidate our KPIs on the one hand and increase our fan engagement and social media performance, especially on Facebook and Twitter, on the other hand. We're looking forward to a great and successful collaboration in more than 14 countries". Marcus Pappert Head of Social Media Marketing, International, Groupon "Conversocial allows us to moderate high volumes of Facebook comments which would previously have taken many more moderator hours. With the aid of the tool filters and flagging systems, we are efficiently protecting both client reputations and Facebook users. With instant feedback on engagement levels and trends, sentiment analysis, full moderation functionality and a comprehensive reporting dashboard, we now recommend Conversocial to all our Facebook clients.� Tamara Littleton CEO, eModeration
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Managing social platforms eectively is diďŹƒcult Facebook & Twitter are great for connecting with customers, but measuring and benchmarking success is hard. Managing a large inflow of comments across a team and departments is impossible. New tools and processes are needed to manage social platforms. Marketing and PR own social properties like Facebook pages and Twitter accounts, but customer service teams need to answer customer queries.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
How does Conversocial help? Successful social media programs require processes and workflow across marketing and customer support Conversocial solves this challenge by providing a single platform for publishing, insights and comment management, giving each team their own relevant tools and reporting with efficient cross-departmental workflow.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Advanced publishing and analytics Achieving a high engagement level requires compelling, timely and appropriate content. Conversocial’s advanced publishing tools (including team workflow, scheduled updates and multi-page publishing) are combined with perpost, aggregated and benchmark engagement analytics to help you interpret what your customers want and make better marketing decisions.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Manage incoming messages quickly & eďŹƒciently The large volume of interactions in social networks means that finding and prioritizing questions and complaints is slow and difficult. Conversocial’s shared inbox allows a team of people to quickly process large volumes of comments. Keyword and phrase filtering combined with email alerts allow you to quickly identify and escalate comments that need dealing with.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Customer support and conversation management Because they are public, social media channels demand greater levels of customer service and faster response times Conversocial’s collaborative workflow ensures that all questions and complaints are dealt with quickly and efficiently in the best way possible. Conversation history allows you to manage on-going issues easily and see all comments in context regardless of fan numbers.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Customer support logging and reporting Tracking customer-company interactions in social media for reporting or compliance is difficult and time consuming Conversocial saves time for agents by logging every customer interaction, and making it easy to track sentiment and response time. With a full audit trail, a complete historical archive and easy to export CSVs, managers can track SLA’s and gain valuable customer insight.
Integrated Social CRM and Marketing Software for Facebook and Twitter.
Contact details
+4420 7608 5205 sales@conversocial.com @conversocial Sign up for a free trial now at www.conversocial.com