Once again, i would like to take this opportunity to thank yOu

Your commitment to the POSS e provides critical support for more than 450 studentathletes from each of our 18 sports and greatly enhances our ability to achieve excellence in all areas. Our student-athletes, coaches and staff realize we have a great responsibility to continue to build upon the outstanding tradition at OSU. Your partnership through your POSSE membership and ticket sales helps make our efforts possible.

with the 2012-13 sports season now upon us, I would like to take this opportunity to highlight a new area where we have invested resources to help offer the best possible customer service experience for you as a POSSE Member and Season Ticket Holder — our sales and Customer s ervice department.

This department is more than just a call center. This isn’t telemarketing. There is no hard sell, no pressure. The Sales and Customer Service department is here to give you the best possible fan experience. If you need to get in touch with someone in the Media Relations office, for instance, call us and we’ll connect you directly. If you want to buy a single-game ticket for any sport, or better still, season tickets, we can take care of that, too. If you’d like to donate to OSU athletics through the POSSE, we’re here to assist you with your donation. Even if you just want to know what time kick-off is, we can help.

A common theme with OSU is that of family. When you contact our Sales and Customer Service department, you can reasonably expect to be able to talk to the same person you talked to the last time you called. We want you to feel like family when you call us.

When we started the program five years ago, we put a focus on hiring students who want to make a career in sports, and partnered with the Sports Management program on campus, as well as the Sports Marketing Club. Our students are motivated because this is hands-on training for their careers.

We now employ 12 students and seven full-time employees. “ Fan services” are open year around, so you should be able to call and ask for whoever helped you before by their first name — just another way of adding a personal touch. For instance, this year, we’ve assigned our fan services reps (Ste P heny FrederiKS en 405-744-4982; Chri S t ho B urn

405-744-4871; and Samantha d e r u SS o 405744-9197 ) to different seating sections in football. They should be calling you to introduce themselves very soon, if they haven’t already. If you need anything, feel free to call them.

In recent years, we’ve added technologies to help make your OSU ticket buying experience easier, such as the Virtual Venue and OSU Athletics Account Manager. But we understand that sometimes, you don’t want to click around on a web page, sometimes, you want to talk to a real person. When you do, call us, you’ll get to talk to someone who’ll care and understand your needs.

We hope that with the addition of these efforts we will continue to make your experience as a POSSE member and season ticket holder more enjoyable and convenient.

If you know someone who would like purchase season tickets or join the posse , please call us at 877-all -4-OSu (877-255-4678) or visit www.okstate.com . Annual donations to Athletics totaling $150 or more qualify for membership in the POSSE and included an annual subscription to the award winning POSSE magazine, the POSSE star decal for your automobile and an educational tax deduction. Get your friends and family involved today!

We are very appreciative of your consideration and support of OSU Athletics!