How Live Support Software is Helpful for Job Search Websites? Live support software has now become part and parcel of every e-commerce website; therefore, job search websites are no exception in this regard. Using live chat, these sites have double folded their services as they can provide more precise, on-the-spot and more personalized assistance to each of the visitors landing their page. No matter what type of online business you are running, the content of your website such as articles, tutorials, journal entries, top tips, product reviews and video blogs play a significant in attracting visitors towards your site from Google. Suppose if you own a career planning website especially designed for job seekers, you will surely have content relevant to it which provides the visitors with source for choosing a career, career pathway, relevant jobs, selection criteria, eligibility and much more. For this purpose the websites ask the visitors for registration and add their resume in that particular site, so that a job reverent to their qualification, experience as well as interest could be suggested through phone or email alerts. Sometimes the information provided on these websites does not provide necessary help to users especially to those who are new. Providing unsatisfactory or incomplete information may turn your visitor to other website, ultimately costing you huge revenues. What could these websites do to improve their online services? Implementing live support software, these websites can enhance their services to a greater extent in different ways. Having live chat, the chat operators on job search websites provide instant assistance to their visitors the moment they find them stuck on some information, like on how to add resume or how to apply for a job etc. Even they also provide the guidelines on how to make an effective resume. Providing on-the-spot and relevant assistance, the live operators keep their visitors adhered to their websites. Tracking component of live chat support software enables chat agents to track information like customer’s behavior footprints, referral URLs and referral keywords. Sometimes, a visitor might misspell or use wrong keywords for a name of a company or organization while searching for a job, at this situation, the chat operator proactively approaches the visitor and offers necessary help. This way, the chat agents increase traffic on their websites which in turn generates huge revenues for their business. The multitasking feature of live support software cuts down the overall expenses of career development websites and also enhances the agents’ productivity. Using this feature of live chat a single chat rep can provide assistance to multiple visitors at time. Unlike expensive
phone calls, providing help in the form of text conversation through online chat window proves extremely economical for the job search websites. Moreover, applying live chat support software, these websites can provide 24/7 help to all the users. Thus removing the time limitations, these websites get connected to maximum number of visitors from all across the globe. On the short note, live support software is serving as an effective sales generating tool for job search websites as it helps them increasing their online clientele.