1 minute read
Heath Stevens Manager, Georgia Banking Center Amarillo National Bank
from Financial | 2023
by brickandelm
How long have you been working in financial services? In February 2024, I will have been working in this industry for 25 years. My first job with ANB was as a teller.
What kinds of services do you provide? Every Amarillo National Bank branch serves as a one-stop-shop for banking. We can do loans, open accounts, instantly print debit cards, and provide financial education for our customers.
How do you maintain your education or expertise? Things are constantly changing in the financial world with technology, products, and how customers bank. My main goal is to stay ahead of it all and ensure we still offer the kind of service our customers expect of us. All of it—from staying up to date to exceeding customer expectations on a daily basis—keeps me on my toes.
What motivated you to choose a career in financial services? It kind of chose me when I started as a teller at ANB. I realized I was at the perfect place. I resonated with ANB’s desire to provide excellent customer service and I knew I was capable of providing it. Twenty five years later, here I am.
What is the greatest challenge you’re facing right now? Things were slowly changing before the pandemic, and after COVID, the change has been constant. The way people want to bank today is completely different from even five years ago.
What is a common misconception about your career? That I am 100-percent a banker all the time. Leading a very busy branch, where I manage 20-plus employees and work hard to grow my team is really the biggest part of my job.
How can someone begin building financial stability? The easiest way is to spend less than you make, and keep your debt as minimal as possible. At ANB, we are always eager to help customers evaluate their spending and debt so they can meet their financial goals.
What’s one piece of financial advice you like to give? Take one month to track where your money is going, and track every penny! I believe once anyone who is struggling financially takes a moment to see where their money is going, they’ll find many ways to cut back.
