BCB Secondary Parent Handbook 17/18 (5 Sep 2017)

Page 1

Secondary​ ​Parent​ ​Handbook


Table​ ​of​ ​Contents

Welcome​ ​from​ ​the​ ​Headmaster

2

Mission​ ​Statement​ ​and​ ​Aims

3

School​ ​Hours

3

Key​ ​Dates

4

Attendance

5

Arrival​ ​and​ ​Departure​ ​Procedures

5

Role​ ​of​ ​the​ ​Parent

6

Secondary​ ​Curriculum

6

Extended​ ​Curriculum

7

School​ ​Uniform

7

What​ ​Pupils​ ​need​ ​for​ ​School

8

Standards​ ​of​ ​Behaviour

9

Common​ ​Language​ ​Policy

9

Bus​ ​Policy

10

Health

10

Communication

11

House​ ​System

12

Lunch

13

School​ ​Concerns​ ​and​ ​Complaints​ ​Procedure

13

In​ ​Summary

14

1


Welcome​ ​from​ ​the​ ​Headmaster

Dear​ ​Parents, It​ ​is​ ​our​ ​pleasure​ ​to​ ​welcome​ ​you​ ​to​ ​The​ ​British​ ​College​ ​of​ ​Brazil​ ​(BCB).​ ​We are proud to be here in Sao Paulo as a British school that is wholly UK owned and follows the English National Curriculum. We are looking forward to providing your child with an outstanding educational experience. We strive to build on our reputation of excellence as we seek to meet the needs of all pupils enrolled in our school. Our staff members are enthusiastic and​ ​passionate​ ​about​ ​teaching​ ​and​ ​bring​ ​a​ ​wealth​ ​of​ ​experience​ ​and​ ​expertise. At The British College of Brazil we have created a stimulating, safe and positive learning environment, with high expectations of achievement and behaviour. We are committed to making the curriculum accessible to all pupils by utilising a range of teaching styles and state of the art technology, which will motivate our pupils to develop independent, lifelong learning skills. We hope that you find this handbook useful and look forward to working closely with you to ensure​ ​the​ ​success​ ​of​ ​BCB​ ​and​ ​our​ ​pupils. Yours​ ​sincerely, Duncan​ ​Rose Headmaster 2


Mission​ ​Statement​ ​and​ ​Aims

Our​ ​mission​ ​is​ ​to​ ​provide​ ​world​ ​class​ ​education. Guiding​ ​Principles: ● To​ ​motivate​ ​our​ ​pupils​ ​to​ ​explore​ ​the​ ​extent​ ​of​ ​their​ ​intellectual​ ​and​ ​physical​ ​abilities. ● To​ ​uphold​ ​the​ ​values​ ​of​ ​honesty,​ ​integrity​ ​and​ ​respect​ ​for​ ​others. ● To​ ​provide​ ​a​ ​vibrant,​ ​happy​ ​and​ ​secure​ ​environment. ● To​ ​recruit,​ ​retain​ ​and​ ​develop​ ​high​ ​calibre​ ​staff. ● To​ ​promote​ ​the​ ​general​ ​good​ ​within​ ​our​ ​community. ● To​ ​safeguard​ ​the​ ​long​ ​term​ ​development​ ​and​ ​reputation​ ​of​ ​our​ ​organisation.

School​ ​Hours

Times

Event 7:30am

All​ ​staff​ ​at​ ​school

7:50am

Registration

8:00-​ ​8:40am

Period​ ​1

8:40​ ​–​ ​9:20am

Period​ ​2

9:20​ ​–​ ​10:00am

Period​ ​3

10:00​ ​–​ ​10:40am

Period​ ​4

10:40​ ​–​ ​11:00am

BREAK

11:00​ ​–​ ​11:40am

Period​ ​5

11:40​ ​–​ ​12:20pm

Period​ ​6

12:20​ ​–​ ​1:20pm

LUNCH

1:20​ ​–​ ​2:00pm

Period​ ​7

2:00​ ​-​ ​2:40pm

Period​ ​8

2:40​ ​-​ ​3:30pm

Extended​ ​Curriculum​ ​(EC) 3


Key​ ​Dates

4


Attendance We​ ​expect​ ​pupils​ ​to​ ​have​ ​good​ ​attendance​ ​at​ ​school​ ​with​ ​any​ ​absences​ ​being​ ​reported​ ​directly to​ ​the​ ​class​ ​teacher​ ​via​ ​email.​ ​Good​ ​timekeeping​ ​is​ ​also​ ​expected​ ​both​ ​with​ ​arrivals​ ​and pick-ups.​ ​Children​ ​who​ ​are​ ​consistently​ ​late​ ​for​ ​school​ ​have​ ​a​ ​poor​ ​start​ ​to​ ​the​ ​day​ ​which​ ​can affect​ ​their​ ​performance.​ ​Being​ ​consistently​ ​picked​ ​up​ ​late​ ​at​ ​the​ ​end​ ​of​ ​the​ ​day​ ​can​ ​cause distress​ ​and​ ​unhappiness​ ​to​ ​children.​ ​If​ ​these​ ​become​ ​a​ ​concern​ ​for​ ​the​ ​school,​ ​a​ ​meeting​ ​may requested​ ​by​ ​the​ ​headmaster.

Arrival​ ​and​ ​Departure​ ​Procedures

Pupils should not arrive before 7.30 am. All pupils should be in school for registration at 7:50am. It is important that pupils are punctual to avoid lateness and to allow all pupils to settle into​ ​their​ ​school​ ​day. Please ensure that you or your designated guardian collects your child from a member of staff at the end of each day from the designated pick up point. Those pupils using the school bus service​ ​will​ ​be​ ​collected​ ​by​ ​the​ ​bus​ ​monitor​ ​and​ ​safely​ ​taken​ ​home. The school day concludes at 3.30pm Monday to Fridays. It is important that all pupils are picked up promptly at the front of school. If you are delayed, please telephone the school as soon​ ​as​ ​possible. Parents who are consistently late in collecting their pupils will be requested to meet with the Headmaster. Any changes to the collection of your child must be emailed to the Form Tutor and​ ​school​ ​front​ ​desk​ ​by​ ​1:00pm. NOTE: Pupils will not be allowed to leave the school with unauthorised person. All pick-up cars must​ ​display​ ​the​ ​school​ ​identification​ ​sticker. It is imperative that parents respect the requests of the doormen at drop off and pickup times and​ ​signage​ ​and​ ​pedestrian​ ​crossings​ ​outside​ ​of​ ​the​ ​schools​ ​should​ ​be​ ​observed​ ​at​ ​all​ ​times. Cars​ ​should​ ​never​ ​be​ ​left​ ​unattended. 5


Role​ ​of​ ​the​ ​Parent

We recognise that as a parent, you have chosen our school because of the values we hold and our approach to education. We view the parent and school integration as a partnership and as we do our best to provide you and your children with a world class education, we rely on your support to achieve this. We expect and appreciate the support given by parents in all aspects of the school including adherence to uniform, completion of homework and attendance at school​ ​events​ ​and​ ​parent​ ​meetings.

Secondary​ ​Curriculum

In KS 3-4, the foundation for our curriculum is the National Curriculum for England, which has been adapted for our international environment. Each subject is clearly laid out in a detailed document that outlines all the knowledge, skills to be taught at each stage and learning outcomes. The curriculum is based on a system of progressive learning outcomes, which the teacher assesses to ensure the progress of all the individuals in class. We aim to make the curriculum as interesting, relevant and cross-curricular as possible. It is important to remember that​ ​each​ ​child​ ​is​ ​an​ ​individual​ ​and​ ​that​ ​children​ ​develop​ ​at​ ​different​ ​rates​ ​in​ ​different​ ​subjects. The​ ​National​ ​Curriculum​ ​consists​ ​of​ ​10​ ​subjects: English; Mathematics; Science; Information & Communication Technology (ICT); Geography; Design & Technology; History; Art; Music; and Physical Education. In addition, we teach: Drama, Portuguese, Spanish, Spiritual, Moral, Social and Cultural development​ ​(SMSC)​ ​and​ ​Business​ ​Studies​ ​to​ ​various​ ​age​ ​groups​ ​within​ ​the​ ​school. For​ ​the​ ​future​ ​we​ ​are​ ​seeking​ ​to​ ​run​ ​the​ ​International​ ​Baccalaureate​ ​Diploma​ ​post​ ​IGCSE.

Modern​ ​Foreign​ ​Languages

We teach Portuguese and Spanish languages to both first and second language speaking groups. Portuguese or Spanish are taught by specialists from Year 7 to Year 13. In addition to this, Brazilian Social Studies courses and Extended Curriculum activities are offered for those wishing to obtain the Brazilian diploma (in accordance with Brazilian law for international schools). 6


Extended​ ​Curriculum

The Extended Curriculum (EC) programme takes place on Monday to Friday, after school, for 50 minutes (at the school’s discretion). ECs will begin begin on the second week of each term. The aim is to provide EC enrichment activities from August to December and then January to June. The EC programme is supported and led by teachers and sometimes outside coaches and parents. The purpose of the EC programme is to promote the creative and physical elements of the curriculum through stimulating, meaningful and fun activities that will deepen pupils´ understanding​ ​of​ ​the​ ​taught​ ​curriculum. We aim to provide an exciting range of opportunities for our pupils. The EC Coordinator(s) will be responsible for ensuring a range of activities that reflect the interests of the pupils and aims of the school and ensure that there is an appropriate balance of activities for the age range and number​ ​of​ ​pupils.

School​ ​Uniform

School uniform is compulsory for all pupils attending the school. We believe that wearing school uniform in a proud and smart manner promotes positive self-esteem and therefore is integral to the ethos of the school. All pupils are expected to arrive to the school everyday in clean clothes, to be worn in a tidy manner. We expect our pupils to take pride in their school uniform. School uniform consists of a summer and winter uniform. However, as Sao Paulo experiences a tropical climate there will be times throughout the year when either uniform could be worn. We therefore leave it to the discretion of parents to decide the most appropriate uniform for a specific​ ​day. On days that they have PE, pupils should wear that uniform. On all other days full uniform is required. Uniform will also be worn on class educational trips. (Either PE or full uniform depending​ ​on​ ​the​ ​nature​ ​of​ ​the​ ​trip). Details of our school uniform are outlined on our school website. Parents will be notified if pupils​ ​are​ ​not​ ​wearing​ ​appropriate​ ​school​ ​uniform. 7


Other​ ​items Footwear is an important aspect of the school uniform. Shoes should be black leather and worn each day. On PE days, trainers should be worn. ​For safety reasons, flip-flops cannot be worn. Use​ ​of​ ​coats​ ​and​ ​anoraks​ ​are​ ​encouraged​ ​during​ ​cold​ ​and​ ​rainy​ ​days. General​ ​Appearance For​ ​safety​ ​reasons,​ ​pupils​ ​are​ ​not​ ​allowed​ ​to​ ​wear​ ​necklaces,​ ​bracelets​ ​or​ ​earrings​ ​to​ ​school (except for stud earrings and religious articles). Hair should be worn in a neat style. Mohicans, tramlines and bright colours are not considered appropriate hairstyles for school. Boys hair should be tidy and cut above the collar. Pupils who come to school with hair that does not follow​ ​these​ ​guidelines​ ​will​ ​be​ ​asked​ ​by​ ​the​ ​Headmaster​ ​to​ ​change​ ​their​ ​style. Tattoos,​ ​permanent​ ​or​ ​temporary,​ ​are​ ​not​ ​acceptable.

What​ ​Pupils​ ​need​ ​for​ ​School

The school will provide all equipment necessary for lessons including exercise books and stationery. However, pupils are permitted to bring equipment from home as long as it is kept in a​ ​pencil​ ​case​ ​and​ ​is​ ​suitable​ ​for​ ​class​ ​work. The​ ​following​ ​items​ ​are​ ​not​ ​to​ ​be​ ​brought​ ​to​ ​school: ● Chewing​ ​gum ● Sweets ● Correction​ ​fluid ● Speakers​ ​or​ ​music​ ​playing​ ​devices ● other​ ​non-essential​ ​electronic​ ​devices The following items may be brought to school at the pupil’s risk, but must be used with discretion: ● Mobile​ ​phones​ ​(these​ ​are​ ​only​ ​to​ ​be​ ​used​ ​to​ ​communicate​ ​with​ ​home​ ​if​ ​needed) These​ ​rules​ ​are​ ​in​ ​place​ ​to​ ​ensure​ ​that​ ​pupil´s​ ​belongings​ ​do​ ​not​ ​get​ ​damaged​ ​or​ ​lost.

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Standards​ ​of​ ​Behaviour

Code​ ​of​ ​Conduct Our school’s code of conduct aims to achieve a positive atmosphere in which more time is spent on teaching and learning. We recognise that the school has a critical role to play in developing self-discipline in pupils. We aim to establish acceptable patterns of behaviour and to encourage pupils to develop a sense of responsibility, self-respect and a respect for other people,​ ​property​ ​and​ ​the​ ​environment. It is essential for parents and school to work in partnership so that the values encouraged by home​ ​and​ ​school​ ​are​ ​mutually​ ​reinforced. To​ ​All​ ​Pupils: You will be expected to behave at all times in ways which demonstrate self-discipline, self respect​ ​and​ ​respect​ ​for​ ​others​ ​and​ ​their​ ​property. All​ ​pupils​ ​are​ ​required​ ​to​ ​observe​ ​the​ ​following: ● Treat​ ​everyone​ ​with​ ​respect​ ​and​ ​courtesy ● Behave​ ​in​ ​a​ ​way​ ​that​ ​aids​ ​learning​ ​during​ ​lessons ● Walk​ ​at​ ​all​ ​times​ ​when​ ​indoors ● Walk​ ​on​ ​the​ ​left​ ​in​ ​corridors​ ​and​ ​staircases ● Hold​ ​doors​ ​open​ ​for​ ​others ● Remove​ ​coats,​ ​jackets​ ​and​ ​hats​ ​during​ ​lessons​ ​and​ ​at​ ​lunch ● Make​ ​sure​ ​that​ ​classrooms​ ​and​ ​playgrounds​ ​are​ ​kept​ ​clean​ ​and​ ​tidy

Common​ ​Language​ ​Policy

At​ ​BCB​ ​our​ ​common​ ​language​ ​is​ ​English.​ ​ ​We​ ​expect​ ​all​ ​children​ ​to​ ​speak​ ​English​ ​at​ ​all​ ​times whilst​ ​in​ ​school.​ ​It​ ​is​ ​important​ ​that​ ​we​ ​have​ ​a​ ​common​ ​language​ ​as​ ​an​ ​international​ ​school​ ​of over​ ​40​ ​nationalities.​ ​It​ ​encourages​ ​friendship​ ​and​ ​social​ ​development​ ​as​ ​well​ ​as​ ​providing​ ​an environment​ ​where​ ​second​ ​or​ ​third​ ​language​ ​learners​ ​can​ ​develop​ ​their​ ​English​ ​language​ ​skills quickly​ ​and​ ​effectively. 9


Bus​ ​Policy

The school buses are an extension of the school and the same high expectations are still in place for all the pupils. There is often a wide range of ages present on a bus and the older pupils, especially, need to take care of how they behave and what they choose to talk about. There​ ​should​ ​be​ ​no​ ​inappropriate​ ​language,​ ​conversations​ ​or​ ​behaviour If​ ​there​ ​are​ ​problems​ ​with​ ​a​ ​pupil​ ​on​ ​the​ ​bus​ ​then​ ​the​ ​following​ ​procedures​ ​will​ ​be​ ​followed: ● First​ ​time​ ​–​ ​a​ ​warning ● Second​ ​time​ ​–​ ​a​ ​second​ ​warning​ ​and​ ​a​ ​phone​ ​call​ ​home ● Third​ ​time​ ​–​ ​a​ ​phone​ ​call​ ​home​ ​and​ ​a​ ​day​ ​off​ ​the​ ​bus ● Fourth​ ​time​ ​–​ ​a​ ​phone​ ​call​ ​home​ ​and​ ​a​ ​fortnight​ ​off​ ​the​ ​bus ● Fifth​ ​time​ ​–​ ​expulsion​ ​from​ ​the​ ​bus​ ​service If the pupil continues to misbehave the pupil may be refused access to the bus service. Such incidences will be recorded in the pupil’s file. The Form Tutor shall make any warnings and phone calls to parents. In the case of repeated warnings, the Form Tutor shall notify the Head of​ ​Secondary​ ​and​ ​/or​ ​Headmaster,​ ​which​ ​may​ ​result​ ​in​ ​further​ ​action​ ​being​ ​taken. The​ ​organisation​ ​of​ ​the​ ​bus​ ​routes​ ​is​ ​extremely​ ​complex.​ ​In​ ​light​ ​of​ ​this,​ ​using​ ​the​ ​bus​ ​service to​ ​facilitate​ ​parties​ ​is​ ​prohibited.

Health Regular daily attendance is expected but sometimes absence is unavoidable through sickness. Please inform the school if your child is unable to attend by sending an email to the Form Tutor and the school receptionist. If your child uses the bus service it is imperative that you inform the​ ​school/bus​ ​monitor​ ​as​ ​soon​ ​as​ ​possible​ ​to​ ​avoid​ ​delaying​ ​the​ ​bus. If your child is sick, they should not be sent to school to avoid passing on the sickness to others. ​A period of 24 hours should be observed to ensure symptoms have abated. If the school feels that a child has returned to school too soon, parents will be contacted to collect their​ ​child​ ​immediately. Please advise us of any medical problems your child may have when there is an allergy to materials​ ​or​ ​food.​ ​Please​ ​ensure​ ​that​ ​the​ ​health​ ​questionnaire​ ​has​ ​been​ ​completed. 10


If your child becomes unwell and the class teacher feels that s/he may not be well enough to participate in lessons, they will be referred to the school nurse on site. After further observation, if the child is clearly not well enough to return to class, you may be telephoned to collect your child. Please be aware that it is the responsibility of the parents to collect their unwell child and the school cannot provide a driver in such circumstances. In extreme emergencies, such as serious injury or extreme sickness the school will make every effort to get​ ​the​ ​child​ ​to​ ​medical​ ​facilities. Medication can only be administered with written consent and directions from parents. Medicines must be given to the Form Tutor or the nurse by the parent, not the child. If your child​ ​has​ ​had​ ​to​ ​visit​ ​the​ ​nurse​ ​due​ ​to​ ​injury​ ​you​ ​will​ ​be​ ​informed​ ​of​ ​the​ ​incident​ ​in​ ​writing.

First​ ​Aid

The school employs a full-time qualified nurse and designated staff are first-aid trained and can deal with day-to-day matters such as cuts or bruises and pupils who feel unwell whilst at school. In the unlikely event of a more serious accident all pupils will be escorted to a hospital. Parents will be telephoned immediately to inform them of the accident and asked to meet the child​ ​and​ ​nurse​ ​at​ ​the​ ​hospital.

Communication We​ ​aim​ ​to​ ​keep​ ​parents​ ​fully​ ​informed​ ​about​ ​events​ ​or​ ​developments​ ​at​ ​BCB​ ​in​ ​several​ ​ways: Form Tutors will maintain a blog which will inform parents of what is happening and has happened throughout the year. Form blogs are private and can only be accessed with a password​ ​which​ ​parents​ ​will​ ​be​ ​supplied​ ​with. At the beginning of each term Form Tutors will post information on their form blog from subject teachers​ ​regarding​ ​the​ ​topics​ ​and​ ​objectives​ ​that​ ​will​ ​be​ ​taught​ ​in​ ​the​ ​respective​ ​subjects. Teachers are happy to discuss concerns parents may have about their child but are unable to do so during teaching time. Parents are asked not to contact teachers in the morning for a lengthy chat as teachers and pupils are always anxious to begin their daily work. Office staff will gladly arrange for parents to make an appointment with teachers to discuss any concerns parents​ ​may​ ​have.

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Parents are often invited to support activities, open days and curriculum days in order to be involved in school life as much as possible. Our Parent group (EFG) organise events each term to​ ​enliven​ ​and​ ​enrich​ ​school​ ​life. Finally,​ ​reports​ ​are​ ​also​ ​sent​ ​out​ ​during​ ​each​ ​term​ ​followed​ ​by​ ​formal​ ​Parent​ ​Teacher Consultations.​ ​This​ ​will​ ​ensure​ ​that​ ​progress​ ​is​ ​shared​ ​on​ ​a​ ​regular​ ​basis. In order to maintain consistent lines of communication we ask that you ensure that your contact details including mobile phones and email addresses remain regularly updated with the school​ ​office.

House​ ​System

On entry to the school each child will be allocated a house and members of the same family placed in the same house. We will seek a balance of male and female pupils in each house. The​ ​House​ ​names​ ​are​ ​as​ ​follows:

Each teacher will be responsible for a House and there will be regular house meetings and competitions. The​ ​House​ ​System​ ​will​ ​have​ ​two​ ​parts: 1) Merit scheme where pupils gain house points for individual awards relating to the school charter​ ​and​ ​achievements 2)​ ​Internal​ ​competitions​ ​such​ ​as​ ​Sports​ ​day,​ ​Swimming​ ​Gala,​ ​Poetry​ ​and​ ​Music​ ​competitions

House​ ​Point​ ​certificates

At BCB we believe that great efforts should be rewarded and recognised. With this in mind, we have a house point system that is designed to encourage high standards and positive action from our pupils throughout the year. House points will only be awarded when pupils do their very​ ​best. 12


During the year, pupils will be awarded house points based on the elements of the BSF Charter. Teachers shall award points to each pupil when deserved, and it is the responsibility of the pupil to enter his/her house point on the chart displayed in the Tutor Room. This can be a coloured square or a tick alongside a name. There will be no negative actions such as minus house​ ​points.​ ​Certificates​ ​will​ ​be​ ​awarded​ ​in​ ​assembly​ ​to​ ​successful​ ​pupils. A​ ​House​ ​point​ ​Cup​ ​will​ ​be​ ​awarded​ ​to​ ​the​ ​winning​ ​team​ ​annually​ ​at​ ​Speech​ ​Day.

Lunch Lunch is provided by school and is prepared in our kitchens. We offer pupils a healthy choice of food each day which includes a range of salads, vegetables, proteins and carbohydrates. We encourage our children to eat healthily and whilst we recognise that some children may not like certain food, we always encourage children to try everything with an expectation that they eat all of their meal. Any food allergies should be reported to the school and accompanied by a medical certificate. We limit the amount of salt given to children so this is not readily available.

School​ ​Concerns​ ​and​ ​Complaints​ ​Procedure

The​ ​school​ ​welcomes​ ​all​ ​feedback​ ​of​ ​all​ ​kinds​ ​from​ ​parents. On​ ​occasion​ ​you​ ​might​ ​feel​ ​that​ ​our​ ​service​ ​has​ ​fallen​ ​below​ ​the​ ​levels​ ​of​ ​your​ ​expectation,​ ​or require​ ​further​ ​explanation​ ​on​ ​an​ ​area​ ​of​ ​which​ ​you​ ​are​ ​unsure. If​ ​you​ ​have​ ​a​ ​complaint​ ​regarding​ ​any​ ​non-​ ​financial​ ​matter​ ​concerning​ ​the​ ​school​ ​the​ ​first point​ ​of​ ​contact​ ​is​ ​normally​ ​your​ ​child’s​ ​class​ ​or​ ​form​ ​teacher. They​ ​will​ ​take​ ​the​ ​matter​ ​up​ ​for​ ​you​ ​and​ ​will​ ​do​ ​one​ ​of​ ​two​ ​things; 1. Reply​ ​directly​ ​within​ ​24​ ​hours​ ​when​ ​possible. 2. Pass​ ​the​ ​matter​ ​to​ ​the​ ​appropriate​ ​person. Please​ ​note​ ​that​ ​email​ ​is​ ​the​ ​preferred​ ​method​ ​of​ ​handling​ ​communication​ ​with​ ​class/form teachers​ ​as​ ​they​ ​are​ ​busy​ ​during​ ​the​ ​day​ ​and​ ​cannot​ ​respond​ ​to​ ​phone​ ​calls.​ ​Alternatively,​ ​a meeting​ ​can​ ​be​ ​requested​ ​via​ ​reception. 13


If​ ​the​ ​complaint​ ​is​ ​regarding​ ​the​ ​class​ ​or​ ​form​ ​teacher​ ​and​ ​you​ ​feel​ ​that​ ​it​ ​would​ ​not​ ​be appropriate​ ​to​ ​raise​ ​it​ ​with​ ​them​ ​you​ ​may​ ​contact​ ​their​ ​head​ ​of​ ​school​ ​directly. If​ ​the​ ​complaint​ ​is​ ​concerning​ ​the​ ​head​ ​of​ ​school​ ​then​ ​the​ ​complaint​ ​should​ ​be​ ​lodged​ ​directly with​ ​the​ ​Headmaster. Urgent​ ​matters​ ​of​ ​child​ ​welfare​ ​(safety)​ ​can​ ​be​ ​immediately​ ​addressed​ ​to​ ​the​ ​school​ ​in​ ​person and​ ​a​ ​meeting​ ​will​ ​be​ ​arranged​ ​as​ ​soon​ ​as​ ​possible​ ​with​ ​a​ ​senior​ ​member​ ​of​ ​staff. Complaints​ ​of​ ​a​ ​financial​ ​nature​ ​should​ ​be​ ​directed​ ​to​ ​the​ ​school’s​ ​Finance​ ​Department. Appointments​ ​can​ ​be​ ​made​ ​to​ ​see​ ​heads​ ​of​ ​school​ ​via​ ​reception.​ ​Complaints​ ​are​ ​handled​ ​as swiftly​ ​as​ ​possible​ ​and​ ​in​ ​confidence​ ​where​ ​appropriate/requested. Parents​ ​will​ ​be​ ​kept​ ​up​ ​to​ ​date​ ​of​ ​the​ ​progress​ ​of​ ​their​ ​enquiry​ ​throughout​ ​the​ ​process.

In​ ​Summary

We​ ​hope​ ​that​ ​this​ ​handbook​ ​provides​ ​an​ ​informative​ ​introduction​ ​to​ ​the​ ​school.​ ​Of​ ​course​ ​not every​ ​piece​ ​of​ ​information​ ​will​ ​be​ ​here​ ​and​ ​if​ ​you​ ​should​ ​need​ ​any​ ​further​ ​guidance,​ ​please​ ​feel free​ ​to​ ​contact​ ​the​ ​appropriate​ ​member​ ​of​ ​the​ ​school​ ​for​ ​further​ ​advice.​ ​We​ ​look​ ​forward​ ​to working​ ​with​ ​you​ ​this​ ​year.

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R.​ ​Álvares​ ​de​ ​Azevedo,​ ​50​ ​-​ ​Campo​ ​Grande, São​ ​Paulo​ ​SP, 04671-040, Brazil +55​ ​11​ ​5523​ ​505297 ​ ​ ​ ​ ​ ​ ​ ​ ​https://britishcollegebrazil.org

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