A hospitality Benchmark

in the Mexican Caribbean

Written by Mateo Rafael Tablado

Translation by María Murgui

Produced by Jassen Pintado

Interviewee Mynor Espinoza, General Manager for Paradisus Cancun

Paradisus Cancun has made the most from the support provided by Meliá to become a trend-setting leader in in this important area

Meliá Hotels International is a company of Spanish origin that has become a leader in hospitality thanks to its worldwide presence. It has been settled in Mexico for some decades, being present in the most important cities in the country. The main tourist destinations are a priority for Meliá and that is why the Paradisus line operates one of the most important properties for the hotel chain.

Paradisus Cancun’s first stage was built in 1988, being the second one built in 1999. The property draws attention thanks to its pyramid-shaped design, as well as for its wide indoor spaces, making it an iconic place in the area.

Other advantages the hotel has include being close to the airport and the main and elegant shopping malls in Cancun, as well as its bars and discotheques area, water parks and natural attractions.

“Paradisus Cancun is nowadays one of the backbones within Meliá Hotels International’s structure”, commented

Recognized Career

Mynor Espinoza, a Costa Rican, has been working in the hotel industry for more than 20 years, most of them for Meliá Hotels International.

Espinoza graduated in Business Administration with an expertise in Finance and Banking.

Espinoza has received, thanks to his career in the hotel sector, different recognitions in international symposiums, in which he has also been a speaker, besides being recognized by Forbes Argentina.

“Every corner of the hotel is designed for the guests, we are prepared to create EXPERIENCES through the property, the high service standards, the food offer, and human warmth”, the manager pointed out.

Captivating Indoors And Design In An Idyllic Setting

The architectonical concept of Paradisus Cancun was conceived to establish a connection among iconic sites in the Yucatan peninsula and the Mexican Caribbean, such as the pyramids ̶ seen in its outer design ̶ and indoors, packed with vegetation and water flows, imitating the “cenote” natural wells in the main lobbies.

The private swimming pools, wide beach areas, a wide variety of bars and restaurants, specialized spaces with sea sights and indoor fitness activities, as well as events halls, glamping areas and a festive atmosphere with guest DJs are the most renowned attractions at Paradisus Cancun.

The property has 773 rooms distributed among five buildings, with the finest views to the Caribbean and the Nichupte Lagoon. Twelve restaurants and bars provide the guests with a wide food offer and mixology.

The hotel has areas with activities for kids, besides offering customized services at the YHI Spa and other areas devoted to health and wellness, whereas the Kanna beach club can be visited by guests from other hotels.

Renovation As A Constant Aspect

In addition to the standardization of new health measures to protect guests, staff and suppliers, the reopening after the first months of the COVID-19 pandemic has also meant a renovation period for Paradisus Cancun, as some refurbishments have been carried out mainly in common areas and restaurants, followed by the remodeling of rooms and areas dedicated to the Groups and Conventions segment.

The hotel’s VIP area ̶ The Reserve, which is a reference point in specialized services within Meliá’s Paradisus line ̶ will also be subject to different alterations which will optimize its operation and, thus, will improve the guests’ stay.

Support From A Worldwide Hotel Industry Giant

Operating with the support of a multinational which is a leader in the hotel industry allows Paradisus Cancun to work with a series of standards established in accordance with its brand.

As a reward, the business unit form Paradisus Cancun contributes greatly to Meliá Hotels International, being one of the five hotels with a better EBITDA (Earnings before Interest, Taxes, Depreciation and Amortization) in the overall operation of the company.

For that reason, the hotel is currently focused on reinforcing its inner bookings channels.

Importance Of Human Factor

In order to keep a low rotation rate, something normally high in the hotel industry, Paradisus Cancun focuses its attention on the human resources, which are duly cared for, favoring not only the workforce’s loyalty to the company, but also creating an atmosphere where the service and attention stand out alongside the

FOUNDED:

1988

INDUSTRY: Hospitality

CONTACT: www.melia.com/en mynor.espinoza@melia.com amenities the hotel offers.

Paradisus Cancun has created the “Feel Good” program, whose three main principles are:

• Health, focused mainly on a staff’s healthy diet

• The fitness aspect, through the creation of events to motivate exercising

• Emotional connection, through which the management establishes closeness with collaborators and their families.

All The Elements For An Unbeatable Experience

The recovery of tourism at a worldwide level after the pandemic has helped the sector and Paradisus Cancun has taken advantage of it to carry out changes which will allow it to offer a better experience for its guests.

Without a doubt, the property has both material and human attributes to become a benchmark in this important market in the Mexican Caribbean.

Serving the Energy sector

90 Years

LAVISA is the number one company in industrial fluid control in Mexico and is also a leading company in piping, valves, fittings and accessories in carbon steel, stainless steel and other specialty alloys

Since being founded in 1932, LAVISA, headquartered in Mexico City, has become a world class company offering materials, consumables and services related to the Oil & Gas industry. Steel piping, gaskets, fasteners, fittings and joints are sent everyday to every destination. We offer technical assistance, locations, procuring, storage, guaranteed quality, transport logistics as well as tested and certified products.

LAVISA can also obtain products certified under global standards (such as ABS), which comply with the required regulations for certified projects.

Across nine decades, LAVISA has expanded its operations in Mexico, currently working in six locations: Mexico, Queretaro, Guadalajara, Tampico, Coatzacoalcos and Villahermosa.

FROM LAVISA’S CEO:

There is pride and honor in directing LAVISA, a true legend as the first company specialized in flow control in Mexico.

Since my arrival as CEO for the company, priority number one has been to become the best in our field, by providing professional, reliable service and only the best products. LAVISA is the leading pipe, valve and fittings distributor nationwide. Our company -created in 1932-, has been supplying products and services to the Petrochemical, Oil & Gas, Pharmaceutical and Energy Generation industries, among others. With a 90-year experience, LAVISA is now the most important Mexican company in our field, and also as a member of Allied Group, we now can offer the best quality materials at competitive prices directly from our manufacturers around the world. Along with the largest inventories in the country, we also have the most experienced and dedicated team to service the Mexican industry with the degree of reliability and professionalism that has distinguished us in our 90-year history.

Alfredo García August 2022 CEO and partner

Unique experiences join luxury and excellence in service

Important investments result in expansion and more joy from what TAFER Hotels & Resorts already has to offer in Mexico’s most beautiful and sought-after beach destinations

Produced by Jassen Pintado

Written by Mateo Rafael Tablado

Creative Direction

Omar Rodríguez

Interviewees

Susana Ramírez, Corporate Director of Sales and Marketing; and

Sasa Milojevic, COO for TAFER Hotels & Resorts

For more than four decades, TAFER Hotels & Resorts has operated different properties within Mexico’s most important beach destinations. TAFER operates hotel, residence and vacation club modalities in Los Cabos, Cancun, Puerto Vallarta and even select, exclusive places in their vicinity, offering different environments to be enjoyed as a family vacation, a romantic getaway or for any other purpose involving longer stays.

“All of our resorts offer romantic getaways, spectacular and spacious luxury suites and residences, and many more in the best beach destinations in Mexico,” commented Susana Ramírez, Corporate Director of Sales and Marketing for TAFER Hotels & Resorts.

Opening To The Joy And Possibilities Of Tafer Life

The concept of TAFER Life is a series of experiences available for guests. These are more than a gamechanger, providing different activities that surpass any other regular stay somewhere else.

Wellness becomes one along with luxury, aesthetics and astonishing views

TAFER Life is supported by five main pillars:

• The Art of Living. Becoming present to enjoy the moment with family and friends. Fun activities for everyone, no matter the age. Feeling welcome, at home, embraced by Mexican hospitality at its finest.

Customization for guests providing them what they want to enjoy, when they want it, provided by TAFER’s experienced staff.

• Love Affair. The bliss of romance in every corner, sharing sublime moments with that special someone. Beauty in every view around natural landscapes within TAFER’s destinations.

• Tastebuds. Culinary/gourmet experiences in and off-restaurants, with dishes boasting delicious flavors from the innovative farm-to-table cuisine of TAFER’s in-house and guest chefs. Being the setting of unforgettable events and celebrations in spectacular fashion

• Blue and Beyond. TAFER Life is about discovery by experiencing Mexico’s people and culture as well as its seascapes. The Pacific Ocean, the astonishing Caribbean Sea and the Sea of Cortés are the setting for unique aquatic adventures as well as other locations provide opportunities to explore coastal jungles, deserts and mountains.

• Wellness. World-class fitness facilities and wellness programs for every level and style. Relaxing environments in unique locations offering exclusive pampering treatments for TAFER properties’ guests.

TAFER Life offers experiences like birdwatching, hiking trails, in-suite tastings with private chefs, kayak rides in reserves, scheduled movie nights in a big screen with the sea as the background, scuba diving, snorkeling and yoga classes among many other activities. The difference is that guests can opt to take part in these activities for free, instead of having to pay for them, as is the case when staying elsewhere.

“TAFER Life is about providing guests with extraordinary experiences while staying at any of the group’s

All our resorts offer romantic getaways, spectacular and spacious luxury suites and residences in the best beach destinations in Mexico

- Susana Ramírez, Corporate Director of Sales and Marketing for TAFER Hotels & Resorts

astonishing resorts. It’s everything you want for your Mexico beach vacation to be in one place. This is TAFER Life!” remarked Sasa Milojevic, COO for TAFER Hotels & Resorts.

EXPERIENCING TAFER LIFE, BUT LONGER: TAFER RESIDENCES

All of the experiences available from TAFER Life are enhanced by TAFER Residences. Residences’ Ultimate Comfort program comprises premier two-, three-, and four-bedroom oceanfront suites and lofts boasting intriguing design, well-appointed guest rooms and living spaces, located throughout each property’s most coveted top floors.

TAFER Residences is available in every TAFER resort and includes:

• In-suite premium bar

• Butler Service

• Premium wi-fi

• Premium welcome amenities

• Pillow menu

• Aromatherapy menu

• In-Suite breakfast

• In-Suite dinner with a private chef

• In-Suite experiences such as

Mixology Class, Beer Tasting, Wine

Tasting, Tequila Tasting

HOTEL MOUSAI: UNIQUE, SENSUOUS ATMOSPHERE

Puerto Vallarta is host to Hotel Mousai, which blends all the elements to take designer hotels to the next level for guests 16 and over.

Hotel Mousai’s comfort and aesthetics fusion elements to create the property’s personality through every corner.

The South Tower recently opened with 72 suites, increasing Hotel

Mousai’s inventory to 145. The South Tower suites have king-size beds and connecting doors to create twobedroom suites for larger groups. Mousai corner suites’ terraces offer astonishing views of the ocean or the jungle. Ultra suites on top floors also offer amenities such as: butler service, free access to the spa’s hydrotherapy circuit, as well as pillow and aromatherapy menu. The South Tower also includes a brand-new gym with all the latest fitness machines, weights, a yoga room, showers, lockers, and, of course, spectacular jungle views.

- Sasa Milojevic,

for TAFER Hotels & Resorts

There’s elegance in every corner of TAFER’s Garza Blanca and Mousai hotels, making every stay something to remember

Besides the South Tower, Hotel Mousai recently opened three new haute cuisine restaurants: DAO Contemporary Chinese Cuisine, NOI Italian restaurant, and The Rooftop restaurant and bar, which offers stunning 360° views of Banderas Bay.

“Each suite exudes creativity

Mousai-style, and the suites in the new tower are debuting with a fresh new look”, Ramírez commented.

An Enticing Future From Tafer

Upcoming years will not only see TAFER Hotels & Resorts delivering excellent service in the dreamy atmospheres created along its properties, but also very busy with planned investments over $240 million for expansion purposes, duplicating room total to 8,000 and creating more than 6,000 jobs.

• A new 1,927-acre development is underway in Puerto Vallarta, which will include an array of new projects, including the expansion of Hotel Mousai and the creation of Echoes, a top luxury adults-only hotel. Also in the works: the introduction of the modern, ultra-luxury condo-hotel Lemuria Hotel & Residences as well as new restaurants to be found at

“TAFER Life is about providing guests with extraordinary experiences while staying at any of the group’s resorts. Everything for your beach vacation. This is TAFER Life!”

- Sasa Milojevic, COO for TAFER Hotels & Resorts

TierraLuna Gardens, an amazing shopping and entertainment park with nine boutiques, deli, carousel, a forum for cultural events, bars, an outdoor playground for kids and outdoor seating area.

Other projects in the pipeline include the development of Hotel Mousai Cancun, Lemuria Hotel & Residences

Cancun, Garza Blanca Resort & Spa Riviera Maya, and Hotel Mousai Riviera Maya.

“Over the next five years, TAFER Hotels & Resorts is poised to become one of the largest and strongest luxury hotel groups in Mexico,” finalized Sasa Milojevic, COO for TAFER Hotels & Resorts.

TAFER Life offers unique experiences... For guests only

FOUNDED: 1984 INDUSTRY: Hospitality CONTACT: www.taferresorts.com susana.ramirez@taferresorts.com