Modern Apps Powered by

Process

Rapidly build cloud apps with a low-code process automation platform

Bizagi’s industry-leading platform for low-code process automation connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi’s cloud-native platform enables true collaboration between business and IT, delivering faster adoption and success.

Rapidly Create Modern Apps

Easy to use interface for every type of user regardless of technical knowledge.

Automate simple workflows through to end-to-end processes.

Key Areas of Expertise

Orchestrating Supply Chains

From procurement to vendor data, pricing, logistics and more, organizations use Bizagi to orchestrate processes to increase visibility, boost productivity and drive operational agility

Bring together business and IT in fusion teams to create apps for orchestration.

Modernizing Banking Operations Transforming the Public Sector

Banks use Bizagi to rapidly automate loans, credit, compliance and beyond, orchestrating operations to boost efficiency, manage risk and transform customer experiences

From acquisition management to onboarding and much more, agencies use Bizagi to deliver transformation that builds on existing assets - all in a FedRAMP approved cloud environment

Forrester study finds that Bizagi delivers 288% ROI

The Total Economic Impact™ Of Bizagi’s Low-Code Intelligent Process Automation Platform showcases an average of $33.3M in business benefits over three years.

Get in touch with Bizagi today to find out more.

continuation to financial services for a population segment with little access to credit. Up to date, Grupo Consupago has opened credit lines to a population segment with little access to credit.

• It has become one of the banks with the best fixed-term investment offers, bringing customers the opportunity to increase their wealth safely with high-yield.

• Along its history, the bank has positioned itself as a properly capitalized institution with highliquidity indexes that have allowed for solid, significant growth of its assets since its founding.

Key Factors To Success

Consubanco grows and evolves according to solid principles resulting in a financial stability, complying with customers, partners and authorities.

Consubanco’s vision combines business and product strategies which have become a competitive advantage.

Permanent surveillance in the macroeconomic environment enables the bank to take the best decisions upon an ever-changing environment. Its shareholders and external consultant’s wide experience has become crucial to the group’s successful development.

“The payroll loan industry is going through a deep transformation, the demise of important players should push the urgence of regulations within the industry into the financial authorities’ agenda. There are relevant challenges about the organizations that should take part in such credit operations, improve the legal certainty of participants, but especially to improve user experience in this financial service. We perceive great opportunities to provide a better

“The main challenge for digital transformation isn’t technology, but rather creating empowerment and digital skills in individuals to solve business problems through technology”

- Fidel Vargas, Associate Executive Director of Digital Transformation for Consubanco service to this market segment, and this is where our transformation strategy is set,” Flores Ibarrola pointed out.

Digital Transformation Focused On Customer Satisfaction

Consubanco began its digital transformation journey looking forward to delivering customized offers to its customers, resulting in a high value engagement through a deep knowledge of their needs, customs and behavior. This brought the decision to invest in optimizing tech infrastructure, in process and operation reconfiguring through a continual improvement program known as “SOAR” (which in Spanish stands for simplifying, optimizing, automation and enabling profitability) and launching a new company culture allowing such deep changes within the organization. The evolution of the digital transformation will allow to keep key differentiators to maintain a leadership in the loans segment in which the brand has built prestige, and also in the creation of a financial products and services environment in which customers are able to interact in a dynamic and friendly way, finding a wholesome offer according to their needs.

This transformation is designed from the relaunching of the company’s vision, mission and values, and comes along with the deployment of a new streamline work methodology, which allows a proper alignment in the execution of set goals.

“I would summarize the success we have accomplished in our capacity to foresee change and our rapid adaptation to it. Our personnel’s talent has been essential in this journey,” commented Fidel Vargas, Associate Executive Director of Digital Transformation for Consubanco.

On the staff’s front, the transformation at Consubanco empowered employees, enabling them to develop up to their potential and placing them in the best position to successfully accomplish the tasks that result in the company reaching its goals.

The key aspects for Consubanco to work on, regarding recent technology are:

• Agility in processes

• Data analytics

• Journey to Cloud

• Tech evolution and modernization Vargas, originally from Colombia, arrived in Mexico to lead the bank’s digital transformation. The Bogotaborn computing and systems engineer is a specialist in software development and earned a master’s degree in IT architecture from Colombia’s University of The Andes. He’s widely experienced in digital transformation and tech, having taken part in the transformation of important initiatives from the government in Colombia, as well as in companies such as Banco Falabella, Oracle and his recent experience in finance as Director of Strategy, Architecture and Tech Innovation in Grupo Bancolombia, Colombia’s largest financial group. Fidel Vargas arrived at Consubanco after his tenure in a startup with expertise on fidelity development systems to lead tech, analytic capabilities and bank operations.

The Value Of Analytics

Getting to know every customer becomes more valuable every day in every industry, and Consubanco is no exception.

In the company, decisions are taken based on data, which means analytics allows the creation and development of new relationship strategies with customers. Every

“Our plans are centered in our capability to deliver a higher value to our customers not only from a financial perspective, but also within the transformation of their lifestyle and helping them day-in and day-out” interaction is taken as an opportunity for the bank to get to know more about a customer, in a way that the bank can foresee their needs.

Some time ago the Datahub was deployed, and it became an essential resource for Consubanco. Datahub analyzes behaviors and validates value hypotheses in different fronts, such as experience and knowledge about a customer, operational excellence, finance, cybersecurity and fraud, and compliance.

Even when these cover different aspects, they share data and models that offer larger support in decisionmaking,” Vargas added.

Contributing Partners

The structures enabling Consubanco to offer excellent financial services and products as it grows a customer

“I

- Fidel Vargas, Associate Executive Director of Digital Transformation for Consubanco

portfolio are a result, in a large scale, of the work of different strategic partners that provide different resources to develop solutions.

As a solid organization, Consubanco maintains the same high reputation with partners and purveyors as it does with customers, through clear and transparent agreements.

“Every area in the bank is concerned about our efficiency, competitiveness, being solid and maintaining a good relationship with partners and purveyors,” Flores Ibarrola remarked.

Aligned To Provide A Better User Experience

After exponential growth during 2020 and 2021, Consubanco aims to boost its environment through the synergies created mainly with the Chedraui retail chain and the Bankaya app, as with other business lines and companies.

Consubanco’s focus remains in placing the customer at the center of operations to sustain its growth, retention and profitability.

“Our plans are centered in our capability to deliver a higher value to our customers not only from a financial perspective, but also within the transformation of their lifestyle and helping them day-in and day-out”, finalized Alfredo Flores Ibarrola, CEO for Grupo Consupago.

FOUNDED: 2007 as Banco Fácil

INDUSTRY: Finance, loans and credit

CONTACT: www.consubanco.com afloresi@consubanco.com fvargas@consubanco.com